savings, performance improvement, and scalability. Own capacity planning, infrastructure budgeting, and vendor management. Operational Excellence Ensure high availability, performance, and security of all infrastructure services. Oversee incident response and rootcauseanalysis for infrastructure-related issues. Monitor KPIs and SLAs, ensuring service delivery meets or exceeds expectations. Collaboration & Communication Work closely with cross-functional teams including DevOps More ❯
maintain network and platform equipment within client sites and the company's private global media network Troubleshoot and resolve complex connectivity and platform issues, driving first-time fixes and root-causeanalysis Provide responsive, customer-focused support via phone and email, meeting SLAs and ensuring high satisfaction Collaborate with engineering and development teams on escalations, provisioning projects More ❯
customer within my working time. I actively look for ways to be supportive and continuously Improve as a business. Create documentation for learnings for major breakdowns/outages, using rootcauseanalysis methods and best practice approaches. Support In ensuring sites maintenance budget Is adhered to, through working with a no-waste approach and repairing/testing More ❯
Birmingham, West Midlands, England, United Kingdom
Hays Specialist Recruitment Limited
managers, and support teams to ensure seamless delivery and customer satisfaction. Own the creation of low-level design documentation, migration plans, and testing strategies. Resolve complex service issues, lead rootcauseanalysis, and drive continuous improvement. Influence customer strategy through technical leadership and trusted advisory relationships. What you'll need to succeed Proven experience designing and implementing More ❯
documentation and aggregate feedback about the functionality of audit tools Identify, aggregate, prioritize and report on inefficiencies and error trends in process/systems/tools/policy through rootcauseanalysis, and suggest solutions through action plans Recognize trends and patterns, and escalate issues regarding Client policy to the global team for mitigation Use market specific More ❯
budgets, and milestones. Ensure technical governance across disciplines (firmware, hardware, design, test). Represent engineering on the Senior Management Team, influencing company strategy. Embed structured planning, problem solving, and root-causeanalysis across the department. Maintain compliance with relevant standards (IEC 62619, UN38.3, UL, ISO 9001/13485). Champion ABT's 4Ts: Transparency, Traceability, Test = Trust. More ❯
Atlantic Wharf, Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Aldi
the National IT Technician: Utilise business requirements for the creation of test scripts and their execution Raise concise defects and provide testing support required for their resolution Support with root-cause-analysis into discovered defects and/or errors Support with the coordination of internal and external testing, with third party vendors and/or IIT developers More ❯
london, south east england, united kingdom Hybrid / WFH Options
Europe Arab Bank
and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. 1st and 2nd Line Troubleshooting/Root-CauseAnalysis, Documentation write ups for Knowledge Base Articles Be the face and central point of all incoming IT queries and issues, with following ITIL best practice More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Europe Arab Bank
and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. 1st and 2nd Line Troubleshooting/Root-CauseAnalysis, Documentation write ups for Knowledge Base Articles Be the face and central point of all incoming IT queries and issues, with following ITIL best practice More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Europe Arab Bank
and Hardware, AD Management, Asset Management, Ticket Queuing Management and general overall efficiency to deliver the best service we can to our Users. 1st and 2nd Line Troubleshooting/Root-CauseAnalysis, Documentation write ups for Knowledge Base Articles Be the face and central point of all incoming IT queries and issues, with following ITIL best practice More ❯
at the forefront of a seamless service Serve as an escalation point for resolving issues Perform to monthly on KPIs to monitor customer interaction cadence and customer satisfaction Perform rootcauseanalysis of customer issues and implement solutions to resolve these issues permanently Obtain, collate and present customer feedback and insight on both service and product Carry More ❯
at the forefront of a seamless service Serve as an escalation point for resolving issues Perform to monthly on KPIs to monitor customer interaction cadence and customer satisfaction Perform rootcauseanalysis of customer issues and implement solutions to resolve these issues permanently Obtain, collate and present customer feedback and insight on both service and product Carry More ❯
skills. Coaching and development skills. Ability to drive performance remotely as well as face to face. Data analytic skills to understand trends. Strong understanding of complaint handling frameworks (e.g., rootcauseanalysis, escalation protocols). Familiarity with call quality monitoring tools and scoring systems. Ability to work with scheduling and workforce management tools. Experience Collating and analyzing More ❯
and report on quality metrics including customer escapes, scrap rates, and inspection turnaround Champion a right first time and quality-first culture across the production floor Lead investigations into root causes, develop corrective actions, and embed long-term quality improvements Manage the non-conformance process (NCRs, MRB) and ensure timely, effective closure Refine inspection processes and control plans to … to take ownership of quality through collaboration and accountability What we re looking for: Minimum 3 years experience in a manufacturing or production environment Proven experience in quality systems, rootcauseanalysis, and continuous improvement methods Confident user of Excel and PowerPoint Strong communication, analytical, and problem-solving skills Proactive, self-motivated, and committed to excellence Must More ❯
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Varex Imaging
improve system performance. Analyse test data, document results, and generate detailed test reports. Develop and maintain automated test tools and scripts as needed. Validate compliance with applicable standards. Support rootcauseanalysis for product failures and contribute to corrective actions. Assist in verification and validation (V&V) activities as part of product development lifecycle. Critical Functions Provide … the Systems arrival process of the Service Consumables and/or Spares held with the System. Advise CIS Service and Local Service Providers on the effective reporting and basic analysis of Service data related to CIS Mobile Systems. Advise the Service Provider on the required Tools and Test Equipment including Hand and Power Tools required to perform Routine and … in system-level testing, preferably with X-ray or other imaging systems. Familiarity with X-ray generation and detection principles. Understanding of industrial system testing standards. Proficiency with data analysis tools. Strong documentation and communication skills. Experience 10+ years in Product Support, Technical Production or Engineering or Servicing of Mobile (or Gantry or Portal) High Energy Non-Intrusive Inspection More ❯
Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Harvey Nash
build and maintain Java applications based on a microservice architecture. Desirable Skills Awareness of tech stack non core to role: React, Typescript Experience of engaging business users to perform rootcauseanalysis of production issues via screen sharing, understanding user behaviour etc. Able to clearly describe the underlying cause of production issues to technical and non More ❯
ISO 13485, AS9100). Lead internal and external audits, ensuring compliance and preparing for third-party inspections. Analyze quality data and trends to identify areas for improvement and root causes of non-conformances. Collaborate with production and engineering teams to drive process improvements and corrective actions. Manage document control and ensure all quality documentation is current and compliant. Support … production environment - precision environment Strong knowledge of quality standards and regulations such as ISO, GMP, FDA if applicable). Experience with quality tools and methodologies such as CAPA, FMEA, RootCauseAnalysis Certification in quality management systems - desirable Excellent communication, analytical, and problem-solving skills. Ability to manage multiple priorities and work effectively across departments Apply: To More ❯
Birmingham, West Midlands, England, United Kingdom
TXP
/IPS, endpoint protection) Oversee access controls and identity management systems Conduct penetration testing and routine vulnerability scans Monitor networks and systems for threats; lead incident response efforts Perform rootcauseanalysis and maintain incident response protocols Recommend enhancements to improve overall security posture Deliver security awareness training and ensure compliance with policies Produce monthly security reports … DNS, HTTP, SSH) and segmentation Knowledge of Zero Trust architecture and cloud-native security practices Proficiency in identity and access management (Azure AD, MFA, SSO, RBAC) Skilled in log analysis, threat detection, and incident handling Excellent communication and stakeholder engagement abilities Certifications such as CEH, OSCP, CISSP, Security+, or GSEC are advantageous Benefits: 4% Pension Life Insurance 3 x More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
TXP
/IPS, endpoint protection) Oversee access controls and identity management systems Conduct penetration testing and routine vulnerability scans Monitor networks and systems for threats; lead incident response efforts Perform rootcauseanalysis and maintain incident response protocols Recommend enhancements to improve overall security posture Deliver security awareness training and ensure compliance with policies Produce monthly security reports … DNS, HTTP, SSH) and segmentation Knowledge of Zero Trust architecture and cloud-native security practices Proficiency in identity and access management (Azure AD, MFA, SSO, RBAC) Skilled in log analysis, threat detection, and incident handling Excellent communication and stakeholder engagement abilities Certifications such as CEH, OSCP, CISSP, Security+, or GSEC are advantageous Benefits: 4% Pension Life Insurance 3 x More ❯
london, south east england, united kingdom Hybrid / WFH Options
Hera
within the Growth team. Working closely with senior stakeholders, you will ensure that company performance is clearly understood and that decisions are grounded in data driven insights and your analysis and reporting will be instrumental in shaping the company's growth strategies and initiatives. What you'll do: Serve as the right hand person to two key senior stakeholders … regularly providing intuitive insights of company performance Conduct rootcauseanalysis to gain deep insights into campaign performance and customer behaviour Analyse unstructured data to uncover actionable insights and develop a comprehensive understanding of customer needs Maintain and optimise performance reporting in BI tools, ensuring accessibility and usability for business users Collaborate with data and analytics engineering More ❯
london (city of london), south east england, united kingdom Hybrid / WFH Options
Hera
within the Growth team. Working closely with senior stakeholders, you will ensure that company performance is clearly understood and that decisions are grounded in data driven insights and your analysis and reporting will be instrumental in shaping the company's growth strategies and initiatives. What you'll do: Serve as the right hand person to two key senior stakeholders … regularly providing intuitive insights of company performance Conduct rootcauseanalysis to gain deep insights into campaign performance and customer behaviour Analyse unstructured data to uncover actionable insights and develop a comprehensive understanding of customer needs Maintain and optimise performance reporting in BI tools, ensuring accessibility and usability for business users Collaborate with data and analytics engineering More ❯
slough, south east england, united kingdom Hybrid / WFH Options
Hera
within the Growth team. Working closely with senior stakeholders, you will ensure that company performance is clearly understood and that decisions are grounded in data driven insights and your analysis and reporting will be instrumental in shaping the company's growth strategies and initiatives. What you'll do: Serve as the right hand person to two key senior stakeholders … regularly providing intuitive insights of company performance Conduct rootcauseanalysis to gain deep insights into campaign performance and customer behaviour Analyse unstructured data to uncover actionable insights and develop a comprehensive understanding of customer needs Maintain and optimise performance reporting in BI tools, ensuring accessibility and usability for business users Collaborate with data and analytics engineering More ❯
huge player in the energy sector, is looking for a Test Analyst who has extensive experience testing HCM integration's. Raise defects with relevant information for effective debugging and rootcauseanalysis Display a good understanding of testing best practice and the development lifecycle with good experience of applying this knowledge in a testing capacity Solid Test More ❯
test scripts Produce accurate estimates for those test cases and test scripts Executing tests, and report on progress as required Raise defects with relevant information for effective debugging and rootcauseanalysis Display a good understanding of testing best practice and the development lifecycle with good experience of applying this knowledge in a testing capacity Key Skills More ❯
test scripts Produce accurate estimates for those test cases and test scripts Executing tests, and report on progress as required Raise defects with relevant information for effective debugging and rootcauseanalysis Display a good understanding of testing best practice and the development lifecycle with good experience of applying this knowledge in a testing capacity Key Skills More ❯