1 to 25 of 191 Service Design Jobs in the UK excluding London

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

As a Service Designer, you will be joining the growing and exciting Digital Factory community who are continually sharing knowledge and expertise. We are all passionate about user-centred design, critical thinking, problem solving and designing and building digital services and products. Working at Capgemini Invent would give you opportunities to develop and grow, working with major clients … you may have to travel to client locations. What you'll do Maximise the value we deliver for our clients right from the inception to real life application of Service Design. Support our clients through the end-to-end service design process to design and develop innovative products and services. This process will be all the … way from ideation and inception through to solution build and testing. Champion user-centricity - with a set of tools and methods you can draw upon to embed design thinking/user-centricity Work on new ideas and work alongside solution team to design and develop innovative products and services Use current and emerging trends to identify and lead More ❯

Role Summary: We are seeking a Lead Service Designer to guide the end-to-end service design of a complex, multi-stakeholder digital platform. This role will be responsible for understanding and mapping user journeys across multiple actors, aligning digital and operational touchpoints, and ensuring that the service is cohesive, intuitive, and accessible to all users. … Working at the intersection of user research, product strategy, and technical delivery, the Lead Service Designer plays a pivotal role in shaping how the service delivers value to its users and stakeholders. Key Responsibilities 1. Service Blueprinting and Experience Mapping Design, document, and evolve service blueprints, mapping the user experience across digital and offline channels. … Ensure that service journeys account for diverse user roles (e.g. administrators, regulators, external partners, internal analysts). Align front-stage (user-facing) and back-stage (operational and system) processes in ways that enable a seamless user experience. 2. User Journey Optimisation Analyse existing “as-is” journeys (based on prior discovery or alpha research) to identify pain points, redundancies, and More ❯

Lead UX Designer – User-Centred Design & Digital Experience 📍 Bristol (Hybrid: 2 days remote per week) 💼 Permanent | Excellent salary & full benefits We’re partnering with a major UK organisation to recruit a Lead UX Designer to help evolve their user-centred design capability and ensure that every digital product is built around real customer needs. This is a business … department — it’s at the core of how products are imagined, tested and delivered. You’ll join an experienced and collaborative UX team, taking a lead role in driving design standards, influencing stakeholders, and mentoring the next generation of designers. The Role Lead and influence the adoption of User Centred Design (UCD) across multiple product teams. Drive continuous … improvement of design methodologies, tools, and processes. Build trust-based relationships with senior stakeholders and advocate for customer-centric design. Facilitate ideation, prototyping, and user testing to co-create effective solutions. Present complex customer insights through journey maps, personas, flows and service blueprints. Champion accessibility standards, applying WCAG 2.2 to ensure inclusive design. Collaborate closely with Service More ❯

About The Role Hippo is recruiting for senior consultants in UX design . UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that … information to inform their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from UX design. As a senior consultant in UX design , you'll already be an expert in your field. You'll also be a leader … of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader. Please note, we are looking for candidates who are looking for growth at this level (senior), therefore the advertised salary band is the lower end of More ❯

About The Role Hippo is recruiting for senior consultants in UX design . UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that … information to inform their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from UX design. As a senior consultant in UX design , you'll already be an expert in your field. You'll also be a leader … of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader. Please note, we are looking for candidates who are looking for growth at this level (senior), therefore the advertised salary band is the lower end of More ❯

About The Role Hippo is recruiting for senior consultants in UX design . UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that … information to inform their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from UX design. As a senior consultant in UX design , you'll already be an expert in your field. You'll also be a leader … of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader. Please note, we are looking for candidates who are looking for growth at this level (senior), therefore the advertised salary band is the lower end of More ❯

About The Role Hippo is recruiting for senior consultants in UX design . UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that … information to inform their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from UX design. As a senior consultant in UX design , you'll already be an expert in your field. You'll also be a leader … of people and teams and advocate for user-centred design approaches. Hippo will provide exciting opportunities to share your expertise with, and influence, clients and team members, and to develop as a leader. Please note, we are looking for candidates who are looking for growth at this level (senior), therefore the advertised salary band is the lower end of More ❯

our internal team, everyone contributes to reducing risk and accelerating delivery. We work extensively within the UK public sector, supporting Central Government departments through digital transformation and user-centred design practices. Role Overview We are seeking a Service Designer with active SC Clearance to join a multidisciplinary team on a Central Government engagement. In this role, you'll … just at the interface level. This is a high-impact opportunity where your work will directly improve how citizens and civil servants interact with vital government services. Key Responsibilities Service Mapping: Understand and document complex service journeys, systems, and user touchpoints to inform redesign opportunities. User-Centred Design: Advocate for user needs through every phase of design and delivery, embedding human-centred principles. Stakeholder Engagement: Facilitate workshops, playback sessions, and co-design activities with stakeholders from diverse backgrounds—including senior leaders. Prototyping & Iteration: Collaborate on developing and testing service prototypes, aligning business, technical, and user needs. Evidence-Based Delivery: Work closely with user researchers and analysts to ensure decisions are driven by qualitative and More ❯

Role Summary We are seeking a Lead UI/UX Designer to lead the design of user-centred, accessible, and consistent digital interfaces for a high-impact, multi-stakeholder platform. The role demands a deep understanding of usability, accessibility (WCAG 2.2 AA), and visual clarity—paired with experience translating user research and service journeys into intuitive digital experiences. … The successful candidate will collaborate closely with user researchers, service designers, product managers, developers, and accessibility specialists throughout the Agile delivery lifecycle. Key Responsibilities 1. User Interface Design and Prototyping Translate validated user needs, personas, and service blueprints into wireframes, interactive prototypes, and polished interface designs. Apply NHS.UK or GOV.UK design system components consistently across user … journeys. Maintain clear documentation of design components and interactions for use by development teams. 2. UX Strategy and Iteration Define and maintain an experience strategy aligned with service goals, accessibility requirements, and multi-role user interactions (e.g. internal users, external suppliers, administrators). Collaborate with the Product Lead and Delivery Manager to ensure design priorities align with More ❯

About The Role Hippo is recruiting intermediate consultants in UX design. UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that information to inform … design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. As an intermediate consultant in UX design, you'll come to Hippo with strong UX design skills and some experience of advising others on how … to design user-centred services. In return, we'll provide exciting opportunities to develop further within your profession and as a consultant with clients. Please note, we are looking for candidates who are looking for growth at this level (intermediate), therefore the advertised salary band is the lower end of our full banding for this level of position, allowing More ❯

About The Role Hippo is recruiting intermediate consultants in UX design. UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that information to inform … design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. As an intermediate consultant in UX design, you'll come to Hippo with strong UX design skills and some experience of advising others on how … to design user-centred services. In return, we'll provide exciting opportunities to develop further within your profession and as a consultant with clients. Please note, we are looking for candidates who are looking for growth at this level (intermediate), therefore the advertised salary band is the lower end of our full banding for this level of position, allowing More ❯

About The Role Hippo is recruiting intermediate consultants in UX design. UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that information to inform … design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. As an intermediate consultant in UX design, you'll come to Hippo with strong UX design skills and some experience of advising others on how … to design user-centred services. In return, we'll provide exciting opportunities to develop further within your profession and as a consultant with clients. Please note, we are looking for candidates who are looking for growth at this level (intermediate), therefore the advertised salary band is the lower end of our full banding for this level of position, allowing More ❯

About The Role Hippo is recruiting intermediate consultants in UX design. UX designers ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that information to inform … design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interaction design. As an intermediate consultant in UX design, you'll come to Hippo with strong UX design skills and some experience of advising others on how … to design user-centred services. In return, we'll provide exciting opportunities to develop further within your profession and as a consultant with clients. Please note, we are looking for candidates who are looking for growth at this level (intermediate), therefore the advertised salary band is the lower end of our full banding for this level of position, allowing More ❯

a seasoned subject matter expert and is also a pre-sales persona working with clients and sales/delivery teams in a value co-creation process resulting in the design of Managed Services solutions across multiple technology domains. This role is responsible for the development of competitive, innovative, secure, multi-year, viable Managed Services solutions and associated costing inputs … to commercial models. The Services Architect applies both solution design and sales skills to engage and help close opportunities with decision-makers. This role has the opportunity to design solutions with some of the most innovative global organizations, technologies, accelerating the digital transformation business objectives and outcomes. In some instances, the Services Architect will remain engaged during and … post the implementation of services designed and may be required to participate in renewals. What you'll be doing Key Responsibilities: Designs relatively complex managed service solutions to meet client requirements by integrating technology and service design across multiple domains. Conducts sales presentations, product demonstrations, installation, and maintenance of company products. Designs the Managed Service offering More ❯

centred Product Lead to drive the vision, development, and continuous improvement of a digital product with significant data, integration, and accessibility requirements. The successful candidate will work closely with design, research, engineering, and delivery colleagues to ensure the product meets the needs of its diverse user base while aligning with technical feasibility and organisational objectives. Key Responsibilities 1. Product … with internal stakeholders. Translate complex user needs and organisational goals into a clear, iterative delivery plan. Continuously refine the product vision based on research insights, feedback, technical constraints, and service objectives. 2. Backlog Management and Prioritisation Maintain a clear, transparent, and prioritised product backlog with well-defined epics and user stories. Facilitate sprint planning sessions, backlog grooming, and reviews … Champion the voice of the user while working within a regulated, data-sensitive environment. 4. Cross-Functional Collaboration Collaborate closely with the Delivery Manager, Technical Architect, User Researcher, and Service Designer to ensure coherent service design and efficient delivery. Ensure technical feasibility and alignment of product features with integration, accessibility, and performance requirements. Facilitate design and More ❯

Role Summary We are seeking an experienced Lead User Researcher to lead user insight generation across a multi-stakeholder digital service. This role is pivotal in ensuring that service and product design decisions are grounded in evidence about real user needs, behaviours, and contexts. You will work in close collaboration with service designers, product managers, developers, and … content designers to shape a user-centred service that is accessible, inclusive, and valuable to diverse user groups across both public and private sectors. Key Responsibilities 1. Research Planning and Execution Design, manage, and deliver an end-to-end user research strategy across discovery, alpha, beta and live stages. Select appropriate research methodologies (e.g., contextual inquiry, depth interviews … Analysis and Insight Synthesis Analyse qualitative and quantitative data to identify key user needs, pain points, behaviours, and workflows. Develop actionable user insights, prioritised by impact and mapped to service components. Build and maintain personas, needs statements, and journey narratives that evolve over time. Clearly document and present research findings through playbacks, slide decks, personas, and journey maps. 3. More ❯

About The Role Hippo is recruiting for principal consultants in UXdesign . UXdesigners ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that information to inform … their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interactiondesign. Hippo's principal consultants in UXdesign are experts in their field, supporting teams and clients at a strategic level. In return, we offer exciting opportunities to support … full banding for this level of position, allowing for progression in the role. What you'll do Develop strong relationships with clients and provide expertise in interactiondesign, people-centred design and Agile methodologies Lead teams to design services that meet the needs of all users and adhere to GDS standards Evolve Hippo's approach to UXdesign, promoting the More ❯

About The Role Hippo is recruiting for principal consultants in UXdesign . UXdesigners ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that information to inform … their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interactiondesign. Hippo's principal consultants in UXdesign are experts in their field, supporting teams and clients at a strategic level. In return, we offer exciting opportunities to support … full banding for this level of position, allowing for progression in the role. What you'll do Develop strong relationships with clients and provide expertise in interactiondesign, people-centred design and Agile methodologies Lead teams to design services that meet the needs of all users and adhere to GDS standards Evolve Hippo's approach to UXdesign, promoting the More ❯

About The Role Hippo is recruiting for principal consultants in UXdesign . UXdesigners ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that information to inform … their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interactiondesign. Hippo's principal consultants in UXdesign are experts in their field, supporting teams and clients at a strategic level. In return, we offer exciting opportunities to support … full banding for this level of position, allowing for progression in the role. What you'll do Develop strong relationships with clients and provide expertise in interactiondesign, people-centred design and Agile methodologies Lead teams to design services that meet the needs of all users and adhere to GDS standards Evolve Hippo's approach to UXdesign, promoting the More ❯

About The Role Hippo is recruiting for principal consultants in UXdesign . UXdesigners ensure that people using a service can do what they need to do, when they need to do it, in a way that is easy for them. Working with user researchers, they identify what users need from a service and use that information to inform … their design decisions. Champions of user-centred design, they work with other Agile team members to test and iterate designs, and advise clients on how to get the best from interactiondesign. Hippo's principal consultants in UXdesign are experts in their field, supporting teams and clients at a strategic level. In return, we offer exciting opportunities to support … full banding for this level of position, allowing for progression in the role. What you'll do Develop strong relationships with clients and provide expertise in interactiondesign, people-centred design and Agile methodologies Lead teams to design services that meet the needs of all users and adhere to GDS standards Evolve Hippo's approach to UXdesign, promoting the More ❯

Role Purpose: The Delivery Manager will be responsible for leading the end-to-end delivery of a complex, user-centred digital service through Agile practices. The role demands close coordination across multidisciplinary teams, facilitation of delivery ceremonies, proactive risk and issue management, and continuous alignment with service quality, accessibility, and stakeholder expectations. Key Responsibilities 1. Agile Delivery Leadership … Agile Culture Foster a culture of continuous improvement, psychological safety, and shared ownership within the delivery team. Promote inclusive practices across all delivery activities, ensuring accessibility and user-centred design principles are maintained. Support the onboarding of new team members and cross-functional knowledge sharing. Essential Skills and Experience Proven track record of managing the delivery of digital products … or services using Agile methodologies. Experience coordinating cross-functional teams comprising user researchers, service designers, UI/UX designers, developers, QA testers, and data engineers. Strong working knowledge of Agile frameworks such as Scrum, Kanban, or SAFe. Demonstrated ability to manage concurrent workstreams and deliver to fixed milestones under public or regulated sector governance. Excellent communication, facilitation, and stakeholder More ❯

real customer needs. We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence User Centred Design (UCD) Play a lead role in continuously improving our design methodology and keep abreast of … guidance on how to use customer insights and data to inform the user experience Present knowledge of users in ways such as user journey maps, personas screen flows and service blueprints Instruct and influence accessibility with a strong knowledge of WCAG 2.2 Design end-to-end Use qualitative and quantitative data to create digital user experience journey maps. … Work with Service Designers to consider the whole user journey, other people/processes that support it and how people interact with it in the real world Facilitate ideation of solutions to business and user problems Create prototypes of proposed solutions to test with users and achieve stakeholder buy-in Create detailed designs of solutions within constraints and where More ❯

and services. Your role will include: Conducting research and analysis to understand user needs, pain points, and behaviours across large and complex journeys. Collaborating with stakeholders to define measurable service goals and objectives. Developing service blueprints, customer journey maps, and other service design artifacts to visualize and communicate the end-to-end service experience. Integrating … design decisions across the multiple layers involved in delivering and running a service, including people, process, policy, legal, data, technology etc. Identifying opportunities for service improvement and innovation, and proposing design solutions that address user needs and meet business goals. Facilitating workshops and co-design sessions with users, stakeholders and cross-functional teams to ideate … and iterate on service design concepts. Working closely with user researchers to integrate user insights into service design decisions. Collaborating with product managers and developers to ensure the feasibility and implementation of service design solutions. Conducting usability testing and gather user feedback to continuously refine and improve service experiences. Staying up-to-date More ❯

Service Transition Lead 5 months Hove, East Sussex - hybrid 1-2 days pw Up to £600 per day - Inside IR35 Join our client - A global financial services group and a major global investor. Specialising in institutional retirement, capital investment, investment management, and retail services. The Opportunity: The Service Transition Lead will be accountable for two key aspects of … these critical capabilities for Group Functions Change and Technology. You will help to maintain an effective Service Design capability, process, and resources to ensure all new and/or changed services, being delivered through Portfolios, Projects and Small Change, are designed and delivered to meet defined support expectations and ongoing maintenance requirements. You will also support with to … ensure all aspects of Service Transition governance are adhered by all new and/or changed services being delivered through Portfolios, Projects, and Small Change and that timelines and approvals are delivered within appropriate timescales. Key Responsibilities: * Work alongside a team of Service Design resources, aligned to Portfolios to deliver Service Design requirements for Projects More ❯