101 to 125 of 227 Service Design Jobs in the UK excluding London

professionals for the role of Technical Lead, combining technical assurance, people development, and customer engagement. The ideal candidate will lead a team of Technical Service Architects, own technical standards and governance across strategic accounts, and act as a trusted senior advisor to customers. Responsibilities Lead, coach and develop Technical … Service Architects Own technical standards, reference architectures and design governance Provide technical assurance security, compliance, resilience, supportability Oversee customer technical roadmaps and service improvement plans Develop strategic service offerings from concept to delivery Act as senior technical advisor to strategic customers and IT leadership Provide technical ...

Deputy Director Digital Standards & Inclusive Design 3-month contract | Up to £985 per day | Inside IR35 Manchester - minimum 2 days per week onsite | BPSS We're seeking an experienced senior digital transformation leader to join a central government organisation and lead the refresh of its digital service standards. … This is a senior leadership role focused on broadening the standards beyond individual GOV.UK transactions, creating a practical framework for wider digital public-service redesign and transformation. You'll lead a multidisciplinary team of around 15 and work across government and the wider public sector to build engagement, establish ...

role an Active SC clearance is required, preferrable you will hold NPPV3 clearance What you will do as a Technical/Software Architect • Design and maintain secure, scalable, and resilient software architectures aligned to customer needs and engineering lifecycle processes. • Define and evolve architectures that balance customer needs, enterprise … principles, and secure-by-design standards. • Contribute to product roadmaps, identifying opportunities for technology insertion and innovation. • Support business winning, including solution strategy, bids, and proposal development. What you'll bring: • Strong technical expertise in software architecture and engineering across multiple phases of the product lifecycle. • Experience designing ...

shape the public services people rely on? This User Researcher role puts you in charge of the research for your team, shaping strategy, informing design and influencing delivery on government digital services. You'll join a growing Experience Design team within a large global technology consultancy. … designers, developers and fellow researchers to plan high-impact research Involving your team in analysis and synthesis, and communicating findings that drive evidence-based design decisions Interpreting and contextualising AI-generated insights, making sure they are accurate and used ethically What You'll Bring Proven GDS experience, with demonstrable ...

+ performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: | Permanent |Full Time The Role As Design Lead – AI Ops, you will lead the design, adoption and continuous evolution of AI-powered operational capabilities across the ServiceNow platform. You will … work with product owners, architects, engineers and business stakeholders to embed AI, automation and predictive operations into core IT and business processes, improving service performance, user experience and operational efficiency. The role will shape how SSE leverages ServiceNow AI capabilities to deliver scalable, secure and future-ready digital services ...

+ performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: | Permanent |Full Time The Role As Design Lead – AI Ops, you will lead the design, adoption and continuous evolution of AI-powered operational capabilities across the ServiceNow platform. You will … work with product owners, architects, engineers and business stakeholders to embed AI, automation and predictive operations into core IT and business processes, improving service performance, user experience and operational efficiency. The role will shape how SSE leverages ServiceNow AI capabilities to deliver scalable, secure and future-ready digital services ...

+ performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: | Permanent |Full Time The Role As Design Lead – AI Ops, you will lead the design, adoption and continuous evolution of AI-powered operational capabilities across the ServiceNow platform. You will … work with product owners, architects, engineers and business stakeholders to embed AI, automation and predictive operations into core IT and business processes, improving service performance, user experience and operational efficiency. The role will shape how SSE leverages ServiceNow AI capabilities to deliver scalable, secure and future-ready digital services ...

Experience Designer to work across client projects and the CX practice - using AI to rethink how they understand customers, solve problems and design experiences. This isn't a traditional CX or product design role. It sits at the intersection of AI, customer experience, research, strategy and design. They … mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation. Our client is a team of proactive problem solvers, constantly ...

work designed to modernise agricultural support and transition the farming and land-use sector as they move towards sustainable and regenerative practices. Working alongside Service Design and programme teams, you will help establish a joined-up, user-centred approach to content and communications across services supporting farmers, crofters … existing content landscape, identifying gaps and inefficiencies to help develop recommendations for future content strategy, governance and operational practices. Skills and Experience: Proven Content Design experience within complex digital transformation or service improvement programmes. Experience conducting large-scale content audits, discovery and content assessments. Strong knowledge of content ...

Outside IR35 | Remote with occasional travel | Active SC Clearance Required We're looking for an experienced User Researcher with strong GDS and User-Centred Design (UCD) expertise to join a high-performing delivery team. This role is ideal for someone who thrives on ownership, works proactively with minimal direction … valued. We need someone who understands when a rapid evidence-based approach is appropriate and when a deeper research engagement is required. Responsibilities Plan, design and deliver user research activities throughout the delivery lifecycle Generate actionable insights that influence service design and decision-making Work closely with ...

work, you must already hold a high level of UK security clearance - SC. Overview: We are seeking an experienced Technical/Software Architect to design and deliver secure, scalable and resilient software solutions. You will contribute to architectural decisions, support product roadmaps, and collaborate with engineering teams to deliver … innovative solutions across complex environments. Responsibilities: Design and maintain secure, scalable software architectures aligned with customer requirements. Define architectural solutions that follow enterprise principles and secure-by-design standards. Support product roadmaps, technology innovation and capability development. Contribute to bids, proposals and solution strategies. Collaborate with engineering teams ...

OneAdvanced IT Services delivers managed IT, cloud and security services to large enterprise and public sector organisations across the UK, and as our Senior Service Transition Manager, you will make sure every move into our care is smooth, well planned and built to last. You will take services … from previous suppliers and in-house teams, for new customers and for existing customers adding new services. Reporting to our Head of Service Management & Reliability, you will have no direct reports. Instead, you will lead through influence, bringing project, technical, operational and supplier teams together behind one clear plan. ...

Experience Designer to work across client projects and the CX practice, using AI to rethink how they understand customers, solve problems and design experiences. This isn't a traditional CX or product design role. It sits at the intersection of AI, customer experience, research and design. They … mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation. You'll own the delivery of your workflows within agreed ...

Experience Designer to work across client projects and the CX practice, using AI to rethink how they understand customers, solve problems and design experiences. This isn't a traditional CX or product design role. It sits at the intersection of AI, customer experience, research and design. They … mean building an AI-enabled research workflow. The next, turning a large body of customer data into new experience opportunities, rapidly prototyping a future service, or helping a client rethink a customer or employee journey around agents and automation. You'll own the delivery of your workflows within agreed ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centered service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design … teams to gather, document, and refine business and technical requirements.You'lldefine problems, articulate opportunities, and shape clear solutions to align with clientobjectives. Support the design of as-is and to-be processes by mapping user journeys, analysing pain points,risksand opportunities for improvement. Conduct market and user research, applying ...

help guide technical decision-making across multi-customer and multi-vendor environments. Beyond resolving immediate issues, you’ll use your expertise to strengthen service resilience, develop technical capability across the team and identify opportunities for automation and continuous improvement. You’ll be a trusted technical advisor to engineers, customers … point for complex technical issues. Leading the technical resolution of complex and critical P1/P2 security incidents, providing clear technical direction through to service restoration. Providing specialist troubleshooting where incidents cannot be resolved through standard operational or 2nd-line support. Leading or providing technical assurance for complex ...

solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver … into content request and publishing processes. You will uncover the real problems behind slow, poor-quality requests and define the requirements used to assess service-desk and chatbot options. What you will do Plan and run interviews, workshops and process walkthroughs with team members and stakeholders. Document the current ...

pushing back on scope, reconciling competing priorities or helping senior stakeholders make informed decisions. Projects Include Legacy system replacement and digital transformation Discovery-led service design and digital strategy Public-facing digital services What You'll Do Gather, synthesise and analyse evidence from multiple sources to identify priorities … risks and opportunities. Plan and facilitate stakeholder interviews, workshops and co-design sessions. Produce high-quality outputs such as user journeys, process flows, discovery reports, product backlogs, roadmaps and target operating designs. Own product or service outcomes, making informed decisions on scope, priorities and trade-offs. Work collaboratively ...

such as DWP, MoJ, DfE, MoD, and ONS. You will be a leader of leaders, coaching Senior Product Managers and advocating for user-centred design across government. Hippo will provide exciting opportunities to represent the product function at the executive level, influence key departmental stakeholders, shape policy, and lead … internal teams, external partners, and senior stakeholders, successfully presenting compelling, evidence-based business cases to senior civil servants. Demonstrate authoritative knowledge of the GDS Service Standard, championing best practices at an organisational level, and successfully overseeing portfolios of products through GDS service assessments across Discovery, Alpha, Beta ...

technology teams to create and maintain a holistic vision of the solution that enables successful delivery. Own the production of high‐quality analysis and design artefacts, including functional designs, process flows, sequence diagrams, business rules, and prioritised product backlog items. Analyse and interpret data to present clear options, trade … analysis artefacts including user stories, functional and non‐functional requirements, process models, business rules, and data specifications. Confident application of structured analysis and solution design techniques (e.g. UML, BPMN, process modelling, and business impact assessment) to complex change initiatives. Strong analytical skills, with experience using data to shape recommendations ...

5+ Years Employment type: Full time Role Purpose: The Project Manager is responsible for the successful planning, execution, and oversight of a complex digital service delivery programme. This role ensures that strategic goals, delivery milestones, and stakeholder expectations are met through robust governance, effective risk management, and strong collaboration … with delivery and product teams. Requirements Key Responsibilities: Lead the end-to-end management of a multi-phase digital service programme, from inception through to final delivery and transition. Establish appropriate governance frameworks to monitor performance, outcomes, and conformance to policy or regulatory standards. Chair project boards or steering ...

Senior Solution Architect, Chief Engineer, or equivalent in complex, multi-stakeholder environments. Broad technical understanding across systems architecture, hosting, integration, networking, and service design, with the ability to integrate specialist input without losing ownership of the overall solution. However, we'd welcome applications from those with more specialised … environments, or capture activity. Experience operating in a client-side assurance or governance role. Experience working in secure, regulated, or government environments. Familiarity with service governance and live service assurance models. Experience working alongside data, security, or platform architects, AI engineers or Machine Learning Engineers Knowledge of common ...

Experience Specialist to support their innovative Single Front Door pilot project. This exciting role offers a unique opportunity to influence user interactions and enhance service delivery, ensuring that feedback from approximately 100 pilot users is effectively captured and utilised. Role: User Experience Specialist Duration: 3 Months Location: Warwick … leaders alike. - Plan and facilitate interviews, workshops, and feedback sessions. - Coordinate participation and maintain clear records of feedback and actions. User Research & Insight Generation: - Design and deliver user research aligned with pilot objectives. - Develop research plans, interview guides, and feedback mechanisms. - Gather qualitative and quantitative evidence on user needs ...

Interaction Designer Edinburgh (Hybrid - 2 Days Per Week Onsite) Salary: £50,000 - £60,000 + Benefits Design digital journeys that are simple, accessible, and built for everyone. We're looking for an Interaction Designer & Accessibility Specialist to join an innovative digital product team in Leith, Edinburgh . This … accessible from the outset. You'll play a key role in designing user journeys, creating accessible interactions, and championing best practice across product, design, and engineering teams. The Opportunity Great digital services aren't just functional, they're effortless to use. As an Interaction Designer, you'll design ...

power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer‐centric service design, and agile engineering practices to accelerate innovation in a tech‐driven world. Why consider joining our Digital & Data community? Join our Digital … Data team working alongside product, design and a wide range of other experts and cross‐disciplinary teams to bring ideas to life through innovative software solutions. Grow a flexible and unique career within a trust‐based, inclusive environment that values excellence, innovation, and curiosity. You have the option ...