26 to 50 of 132 Service Design Jobs in the UK excluding London

solutions across UK government departments. Our work has positively influenced the lives of over 40 million UK citizens. We are passionate about user-centred design, agile delivery, and building digital services that make a real difference. Our teams work at the forefront of innovation, helping organisations transform and deliver … high-quality, scalable solutions that truly matter. OVERVIEW We are looking for a Senior Interaction Designer to design how people interact with digital services to help UK government clients solve problems and deliver value for citizens and the public sector. You will work as part of a multidisciplinary agile ...

Friday standard office hours 37.5 hours per week. Purpose of Role Responsible for ensuring that the business operates to ITIL standards within its Service Desk Operations and wider operations, implement and maintain problem management standards, processes, and policies. Lead problem management analytics, reporting and meetings and resolutions with colleagues … initial ITIL gap analysis, produce a plan and implement actions to address areas of improvement. Develop a culture of ITIL best practices within service operations. Implement and maintain Problem management methodology, process, and policies. Lead problem management within the business and organise cross department teams to ensure consistency ...

Service Design Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse … customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that alig... CRWG1_UKTJ ...

Service Design Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse … customer needs and drive significant value. Design Tailored Solutions : Collaborate with clients to create custom solutions that alig... CRWG1_UKTJ ...

Service Design Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse … customer needs and drive significant value. Design Tailored Solutions : xkybehq Collaborate with clients to create custom solutions that alig Check below to see if you have what is needed for this opportunity, and if so, make an application asap. Please click on the apply button to read the full ...

Urgent Contract AI Service Designer (2B) - Active Security Cleared Role Purpose The AI Service Designer is responsible for designing end-to-end services that leverage data, AI, and automation to improve outcomes for consumers, and market participants. The role focuses on understanding user and organisational needs, shaping … enabled services, and ensuring solutions are usable, ethical, and aligned to Ofgem's Responsible AI and Digital strategies. Key Responsibilities Lead the design of AI-enabled services from discovery through to live, ensuring they meet user needs and business outcomes Map current and future service journeys, identifying opportunities ...

Senior Service Designer Manchester- Hybrid £55,000-£64,000 We are working with a one of the UKs leading Digital Consultancy seeking a Senior Service Designer to join their growing and dynamic team to help support transform large scale digital transformation programmes. As a Senior Service Designer … will be an expert in your field and grow your skill set, focusing on service design delivery and overseeing the project delivery team, working across both private and public sectors. As a Senior Service Designer, you will get the opportunity to: Lead strategic planning for the clients ...

Join Our Team as a Service Designer! Location: Manchester/Chester Contract Length: 6 months Working Pattern: Hybrid working with regular travel to Chester. IR35: Inside Via Umbrella Company Are you passionate about creating innovative service experiences that truly resonate with users? Do you thrive in a collaborative … leading Financial Institution & Insurance provider, dedicated to enhancing our customers' experiences. Our vibrant team is on the lookout for a dynamic Service Designer to join us in our mission to redefine service delivery. What You'll Do: As our Service Designer, you'll play a pivotal role ...

Service Architect Must have an Active DV Clearance Join a high-performing delivery team responsible for designing and transitioning complex services into live operational environments. This role offers the opportunity to act as the service subject matter expert across major project deliveries, ensuring service stability, supportability … operational excellence. Service Architect Responsibilities Develop end-to-end service designs for low, medium, and high-complexity deliveries. Assess customer operational environments and support model requirements. Define service operating models, governance structures, and support arrangements. Develop service acceptance criteria, support requirements, and transition plans. Contribute ...

member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Title: IT Service and Operations Lead Location: Warton, on site, with some flexibility dependent on business needs We offer a range of hybrid and flexible working arrangements – please speak … reaches of space, there’s no limit to where a career at BAE Systems could take you. Job Description: As an IT Service Operations Lead you will oversee day-to-day IT service operations, manage service delivery, and ensure our systems, infrastructure and support teams meet ...

Service Transition Coordinator, hybrid (2 days per week on site). Our client, a leading finance company, are looking to hire a contractor from a service design/service transition background. We're looking for a Project Coordinator/Service Transition Analyst … become issues) Work closely with architects, engineers and delivery teams to ensure non-functional requirements are baked in (resilience, monitoring, supportability) Support and coordinate design and estimation sessions across Technology Operations Drive clean onboarding into BAU with the right documentation, ownership and support structures in place What ...

Service Designer Newcastle Up to £64,000 Hybrid A leading digital services consultancy delivering impactful solutions across public and private sector projects is hiring for a Service Designer . If you’re passionate about shaping end-to-end services and creating seamless user experiences, this could … role for you! What You’ll have the Opportunity to do as a Service Designer: Inspire teams by shaping end-to-end service experiences that meet both user and business needs Work directly with stakeholders to define service journeys, identify pain points, and design improvements Communicate ...

Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: £550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service … outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace ...

LGBTQ+ business community. Please do not contact the recruiter directly. Description We are seeking a Director‐level leader with end‐to‐end accountability for service quality, operational improvement, and experience outcomes across Service Delivery to join our Service Delivery function and own the identification, shaping, and delivery … high‐impact service and operational improvements across technology, operations, and client delivery. This role is accountable for turning insight into action, using client, service, technology, and operational data to drive measurable improvements in reliability, experience, efficiency, and profitability. The focus is on driving realised outcomes that drive measurable ...

Head of IT Service Management £600 day rate (Inside IR35), Hybrid Working Parity is delighted to partner with our client; a public sector organisation, who are looking to recruit an experienced to lead and shape the strategic direction of IT Service Management across a complex and high-profile … environment. You will be responsible for defining the vision, governance, and continuous improvement of service management practices, ensuring services are delivered effectively, consistently, and in alignment with organisational and customer requirements. This is a senior leadership role requiring strong stakeholder engagement, operational oversight, and a proven track record ...

plus bonus based on deliverables - 3 months but working on multiple programmes with a very busy road map for the next few years! Significant Service Transition/Service Introduction/Service Design/Service Improvement ideally on large programmes across mulitple sites/business units ...

normal management responsibilities including leading a Team of architects reporting to the Sustainment Logistics Manager. You will be responsible for overseeing the design, development and delivery of new Sustainment-focused Support Solution services, and the transition of new services into the service delivery phase of programme lifecycle. This … where you will begin finalising operational aspects, fine-tuning the support solution, addressing risks, optimising for delivery and preparing for the transition to service delivery. To support this, the Deputy Chief Sustainment Architect will integrate with a Service Delivery Manager (SDM), handing over the development of the proposal ...

have excellent contract job opportunity for Observability/Monitoring Service Owner - Cloud for our leading client. Role overview Own the technical execution of the Observability solutions, integration of monitoring tools, leveraging the ai capabilities in the NOW platform to manage events of client's Transform products and technical platforms. … provide observability solutions to product and platform teams. Innovation and Strategy: Develop strategies to leverage new observability tools and technologies to enhance IT service operations and overall business operations. Lead proof-of-concept initiatives to automation resolution of events and incidents. Introduce and implement new machine learning models ...

research to support your allocated project Support and champion user-centred practices in teams to ensure that teams take a user-centred approach to service design and delivery Work with others to align user research activities with wider plans to inform a service proposition Mentor, coach … grows) Lead user research planning define research objectives, methodology, sampling approach and give recommendations, ensuring that the needs of all users are considered in design and delivery. Lead the application of user research methods in practise and provide support and advice to colleagues on choice of methods where required ...

offer vital transport links throughout the UK. What you'll be doing.. Translate business objectives into practical, supportable technology solutions aligned to operational needs Design secure, resilient, and scalable end-to-end solutions across cloud, on-premises, hybrid infrastructure, applications, and integrations Produces clear, pragmatic High-Level Designs (HLDs … service design documentation that enable successful delivery, support, maintenance, and operation Collaborates with stakeholders, suppliers, managed service providers, and delivery teams to assure solutions meet performance, security, availability, and compliance requirements Establishes architectural standards, supports service transition, and drives continuous improvement through reference architectures and innovative ...

offer vital transport links throughout the UK. What you'll be doing.. Translate business objectives into practical, supportable technology solutions aligned to operational needs Design secure, resilient, and scalable end-to-end solutions across cloud, on-premises, hybrid infrastructure, applications, and integrations Produces clear, pragmatic High-Level Designs (HLDs … service design documentation that enable successful delivery, support, maintenance, and operation Collaborates with stakeholders, suppliers, managed service providers, and delivery teams to assure solutions meet performance, security, availability, and compliance requirements Establishes architectural standards, supports service transition, and drives continuous improvement through reference architectures and innovative ...

partnering with a growing consultancy that is helping public sector organisations tackle some of their most complex service and organisational challenges. As demand continues to grow, they're looking for an experienced Client Principal Consultant to work with senior stakeholders across large-scale transformation programmes, helping shape better services … improve organisational effectiveness and deliver meaningful outcomes for citizens and service users. This is a role for someone who enjoys operating at both a strategic and practical level. You'll work closely with client leadership teams to understand challenges, define approaches and support transformation activity across complex environments. ...

focuses on driving innovation, digitalisation and cultural change to enhance organizational performance. You will work across multiple workstreams, including business improvement, digital transformation, and service design, ensuring alignment with strategic goals.Key Responsibilities: Lead and coordinate transformation projects, ensuring alignment with organizational objectives. Drive digitalization and channel shift strategies … improve customer and employee experiences. Support the development of collaborative hubs to foster innovation and service alignment. Provide project management expertise, ensuring resources and leadership support are in place. Monitor project impacts, manage risks, and ensure delivery of intended outcomes. What I'm looking for; Proven experience in digital ...

Title: DV Cleared Service Architect Location: Basingstoke Duration: Until 31/05/2027 Rate: 750 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leading organisation in the IT services sector, is hiring … reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence. What you'll be doing: Lead the design ...

recommendations to support decision-making, investment planning, and risk management. Translate customer needs into product requirements, identifying opportunities for new capabilities, enhancements, and service improvements. Work closely with technical teams to ensure solutions are fit for purpose and aligned with strategic objectives. Lead supplier engagement and relationship management, ensuring … critical service providers deliver against agreed performance, compliance, and commercial objectives. Establish and maintain effective supplier governance frameworks, proactively managing performance, risks, issues, and dependencies. Collaborate with Procurement teams throughout the supplier lifecycle, including onboarding, contract management, renewals, performance assurance, and commercial alignment. Operate within established governance frameworks, contributing ...