26 to 50 of 133 Service Design Jobs in the UK excluding London

digital services. As a senior leader, you will: Oversee daily operations and personnel across all services Lead delivery of organisational strategy and transformation initiatives Represent EBPC in digital innovation, service design and system implementation You will empower teams, support new business, and uphold professional standards through effective decision-making and problem-solving Main duties of the job Leadership … as needed Maintain close operational and clinical team relationships Develop links with external partners (e.g. GP practices, PCNs, 111, commissioners) Identify and act on opportunities for cost savings and service improvement Flex operational models to maintain safety and budget compliance Support SOP and policy development across services Digital & Business Intelligence: Lead digital solution implementation, ensuring secure and robust architecture … Promote clinical engagement and digital integration in service design Represent EBPC in digital policy and national strategic programmes Oversee Business Intelligence, including data quality, submissions, and capacity planning Ensure digital compliance (IT security, DSPT, Caldicott), EPRR standards, and budget control Lead a skilled digital and BI team About us EBPC is a well-respected enabler of high-quality More ❯

Made Tech aims to positively impact the country's future by leveraging technology to improve society. We believe that a design-led approach can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service … to understand the challenges faced by users of public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define … the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze More ❯

Made Tech aims to positively impact the country's future by leveraging technology to improve society. We believe that a design-led approach can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service … to understand the challenges faced by users of public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define … the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze More ❯

Made Tech aims to positively impact the country's future by leveraging technology to improve society. We believe that a design-led approach can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the growing demand for a design-led approach to service … to understand the challenges faced by users of public services. They conduct user research employing qualitative and quantitative methodologies with real users, ensuring insights inform the end-to-end design of public services. Key responsibilities Act as the research subject matter expert within a multidisciplinary team, facilitating the research process and communicating findings to team members and stakeholders. Define … the focus of research to ensure shared understanding of success criteria. Select appropriate research methods to design effective research projects. Work independently as a researcher within a multidisciplinary team on client projects. Advocate for user research within projects and with stakeholders. Plan research to inform the design of accessible, usable, and effective public services. Apply methods to analyze More ❯

loved by every customer, and creates a workplace where all colleagues are proud to belong? Join Specsavers as we grow our business and make a difference! At Specsavers, our Service Strategy & Design team is at the forefront of shaping and delivering consistent, compliant, and efficient end-to-end services. We ensure alignment with the IT Strategy, manage the … Service Portfolio, and identify the impact of changes on Infrastructure & Operations. Our team works across the organisation to design and transition services that are fully supportable and measurable. As a Service Designer, you will play a key role within the Service Strategy and Design team. Your purpose will be to define, develop, and oversee the … design of IT services to ensure they meet business needs and align with our IT Service Strategy. You will bridge the gap between business requirements, technical capabilities, and operational considerations, ensuring services are delivered effectively and efficiently. In this role, you will lead the design and development of end-to-end IT services, including infrastructure, application, and More ❯

exploiting the opportunities of emerging technologies. You'll play a key role in driving the evolution of our strategic systems by supporting the creation and execution of technology and service roadmaps that will drive the NHSBSA's current IT estate towards cloud technology, whilst decommissioning legacy systems. This is a hybrid role based out of the Newcastle office and … some travel between other NHSBSA sites is required on occasion, What do we offer? o 27 days leave (increasing with length of service) plus 8 bank holidays o Flexible working (we are happy to discuss options such as compressed hours) o Hybrid working model (we are currently working largely remotely) o Career development o Active wellbeing and inclusion networks … profile, complex, sensitive issues to protect the reputation of the organisation and ensure context is provided to responses where appropriate. 3. Support the creation and execution of technology and service roadmaps that will drive the NHSBSA's current IT estate towards cloud technology for strategic systems whilst decommissioning legacy systems. 4. Creating and maintaining IT security requirements for procuring More ❯

Service Architect +6 months + contract +Hybrid working in Portsmouth +SC cleared role +£500 - £575 a day Inside IR35 Skills: + Service Architect +SC clearance +Strong understanding of service supply chains +Experience of service operating model design for major IT systems We are looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. Your transferable skills and experience: Detailed knowledge of … service management concepts and techniques; A strong operational understanding of service supply chains; Experience of service operating model design for major IT systems; The ability to write coherent, concise, and readable technical service documentation; Experience of working to tight timescales within a high energy team environment; Ability to lead both virtual and co-located teams More ❯

a difference! We're on the hunt for a dynamic, customer -focused Product Manager whose focus is Product Research and Experience to create transformative products for Enterprises and Managed Service Providers (MSPs). Your mission? To transform IT possibilities into real-world capabilities. You'll be a relentless advocate for our customers, using data to drive business decisions. This … opportunities and shape the future of N-able products and user experiences. Collaborate closely with executives, Designers, Product Managers, and Engineering teams to lead research that informs innovative product design and development. Dive deeply into the user base, uncovering challenging problems and identifying solutions. You are independent, self-motivated, and thorough, advocating for users and delivering actionable insights. As … e.g., one-to-one interviews, surveys, prototype testing, usability) to gather insights into user needs, behaviours , and pain points . Experience with customer and user interview techniques is needed. Service design (and research informing service design) is an asset. Scanning and foresight research: Consolidate multiple external sources - qualitative and quantitative - to inform product direction and roadmaps. More ❯

and coordination of activities and requirements required are aligned with project timescales and requirements. This is a fixed term contract for 12 months to cover the needs of the service Main duties of the job We are seeking to appoint a highly skilled, enthusiastic and people-focused business analyst. Previous experience of working in a fast-paced digital health … environment is fundamental. Demonstrable understanding and experience of operating within the full life-cycle of a service design led digital project/programme, is essential. You will typically work on a number of work packages simultaneously - they will vary in scale and complexity. You must be an outstanding communicator, an effective negotiator, with excellent stakeholder management skills. The … of projects including identification, assessment and management of risks and production of realistic plans and contribution towards lessons learned. Liaise with clients/users to clarify details of requirements. Design, create and test moderately complex information deliverables. Undertake logical modelling through to component specification and design; assist technical planning and assurance. clearly elicit, define and document stakeholder requirements. More ❯

GENERAL DETAILS Job Title: Service Delivery Manager Department/Function: Managed Services Location: Home based, with occasional presence in Reading office. KEY ACCOUNTABILITIES/ROLE PURPOSE The role of Service Delivery Manager (SDM) is to work closely with the Customer and Ultima Technical Support teams, to ensure outstanding service is delivered to Ultima’s Managed Services Customers. … SDM’s are assigned a portfolio of customer accounts and are responsible for overall Managed Service delivery and customer satisfaction. SDM’s also play a key role in representing the “voice of the customer” and helping to shape ongoing systems, services and operational process enhancements. MAIN DUTIES AND RESPONSIBILITES Proactively assess gaps in customer satisfaction levels and actions needed … to ensure customer critical success factors are delivered. Conduct regular meetings to review service performance, upcoming projects, and address any concerns. Drive the production of relevant SLA and trending data for meaningful service reporting. Monitor service metrics, identify trends, and take proactive measures to maintain high service quality. Ownership of service assurance and escalation of More ❯

extention Location - London (Hybrid - 3 days per week from office & rest days from home) You'll be leading the Digital Customer Experience team within Product, setting and leading the design strategy for our customer experience across our website and Apps, and accountable for UX Research, UX Ops and Content. We have a strong UX Ops and research team, so … someone more experienced in service design, cross-channel UX and UI design experience would be required in this role. Also, someone fairly dynamic with a strong personality to lead the team What you'll need to succeed Shape the design vision and strategy for our digital channels, working with product teams to ensure we build a … end experience for our customers. Collaborate with teams owning other customer touchpoints (CRM, Customer Contact Centre, airline and non-airline partners) to understand and shape the overall CX and service design for Avios customers Oversight of our customer experience and design output across products, ensuring our products come together within and across channels to create an impactful More ❯

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

Pay of £42,614, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Service Transition Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain digital solutions that will be used … millions of people. The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. You are your role As a Service Transition Manager, your role is critical in ensuring that new or updated services and products are successfully introduced into live operations without disrupting existing services, which are used by … colleagues and millions of customers Acting as the final gateway before go-live, you will collaborate closely with Service Design Managers and IT Operations teams to safeguard service integrity and readiness. KeyResponsibilities: Lead transition planning, scheduling, and risk management across multiple projects. Ensure services are supported with appropriate documentation, knowledge, and ownership. Conduct quality assurance checks and More ❯

Service Management Consultant (SC) We are seeking an experienced IT Service Management Consultant to lead the design and implementation of service operating models that support a modern, product - centric organisation. This role would require a strategic thinker with strong ITIL expertise and a passion for driving service excellence across IT Teams Rate - £500.00 per day … outside ir35 Location - London - once a week onsite Duration - 6 Months Key Responsibilities Design and architect end-to-end IT service operating models aligned with a product-centric approach. Consult with business and IT stakeholders to assess, improve, and implement ITIL-aligned practices. Conduct maturity assessments and gap analyses against current ITIL practices and develop actionable roadmaps. Advise … on metrics, KPIs, and reporting frameworks to measure service performance, customer satisfaction, and regulatory compliance. Support the enhancement of ITSM tooling (e.g., ServiceNow) to align with ITIL best practices and evolving business needs. Drive organisational change and user adoption through effective stakeholder engagement and communication strategies. Collaborate cross-functionally with product teams, change managers, and service owners to More ❯

Job Title: Service Designer (Contract) – GDS Experience Essential Location: Hybrid - 2 days per week Newcastle Contract Length: Initial 12 months Day Rate: £550pd inside IR35 We require a skilled Service Designer to support a major public sector transformation project. The ideal candidate will have extensive experience designing end-to-end services and a strong understanding of Government Digital … Service (GDS) standards. Key Responsibilities: Design and map end-to-end services, considering user needs, policy, tech constraints, and operational requirements Facilitate workshops and co-design sessions with stakeholders and users Collaborate closely with user researchers, designers, developers, and product managers Create service blueprints, journey maps, and other artefacts to communicate design decisions Ensure services … meet GDS standards and support service assessments Proven experience as a Service Designer on digital transformation projects Deep understanding of GDS principles and service design standards Experience working across complex service ecosystems and organisational boundaries Strong facilitation, communication, and stakeholder engagement skills Previous experience on public sector or central government projects Familiarity with agile delivery More ❯

INSIDE IR35 Who we're looking for We’re looking for someone to help create seamless digital experiences for our customers , to build advocacy and advance the practice of Service Design across the Group. About the Role You’ll love your craft and enjoy sharing your knowledge with others. Whether that’s advocating for Service Design … well informed. Communicate with colleagues and stakeholders to manage expectations and incorporate multiple perspectives when defining solutions. Support the research and document current and future state services. Make good design decisions, bring the user perspective to the forefront and challenge the validity of constraints. Take ownership for your own development. Collaborate closely with other designers, product owners, and engineers. … Be an active member of the design community to share knowledge, create ideas, and embed principles of design across a range of product, service, and customer journeys. Skills and experience that we’re looking for: We’re looking for someone with a highly motivated, proactive, and driven approach to achieving individual and collective goals coupled with the More ❯

Application closing date 03/09/2025 Location Various Locations Salary £51,536 - £52,413 Package Blank Contractual hours 37 Basis Full time Attachments Blank Senior Digital Design Officer - WMF2193e Location: Penrith, Kendal orBarrow-in-Furness, including flexible working Contract Type: Permanent About thisopportunity We're excited to announce a range of newopportunities across all areas of our … forward-thinking team that's driving real change. This is a key leadership role in ourDigital Innovation Team at Westmorland and Furness Council,providing senior-level expertise in digital service design. As wecontinue to transform how we deliver services to our communities,this role will be central in helping us design better, moreaccessible, and more efficient digital experiences. … As Senior Digital Service Design Officer,you'll lead the Digital Service Design function, managing a teamand overseeing the development and delivery of digital projectsthat support our Customer and Digital Programme. You'll workclosely with services across the Council to identify challenges,redesign processes, and create end-to-end solutions that put thecustomer at the centre. More ❯

Application closing date 03/09/2025 Location Various Locations Salary £51,536 - £52,413 Package Blank Contractual hours 37 Basis Full time Attachments Blank Senior Digital Design Officer - WMF2193e Location: Penrith, Kendal orBarrow-in-Furness, including flexible working Contract Type: Permanent About thisopportunity We're excited to announce a range of newopportunities across all areas of our … forward-thinking team that's driving real change. This is a key leadership role in ourDigital Innovation Team at Westmorland and Furness Council,providing senior-level expertise in digital service design. As wecontinue to transform how we deliver services to our communities,this role will be central in helping us design better, moreaccessible, and more efficient digital experiences. … As Senior Digital Service Design Officer,you'll lead the Digital Service Design function, managing a teamand overseeing the development and delivery of digital projectsthat support our Customer and Digital Programme. You'll workclosely with services across the Council to identify challenges,redesign processes, and create end-to-end solutions that put thecustomer at the centre. More ❯

Application closing date 03/09/2025 Location Various Locations Salary £51,536 - £52,413 Package Blank Contractual hours 37 Basis Full time Attachments Blank Senior Digital Design Officer - WMF2193e Location: Penrith, Kendal orBarrow-in-Furness, including flexible working Contract Type: Permanent About thisopportunity We're excited to announce a range of newopportunities across all areas of our … forward-thinking team that's driving real change. This is a key leadership role in ourDigital Innovation Team at Westmorland and Furness Council,providing senior-level expertise in digital service design. As wecontinue to transform how we deliver services to our communities,this role will be central in helping us design better, moreaccessible, and more efficient digital experiences. … As Senior Digital Service Design Officer,you'll lead the Digital Service Design function, managing a teamand overseeing the development and delivery of digital projectsthat support our Customer and Digital Programme. You'll workclosely with services across the Council to identify challenges,redesign processes, and create end-to-end solutions that put thecustomer at the centre. More ❯

Senior UX Designer ££64,000 GBP Hybrid WORKING Location: Leeds, Yorkshire and the Humber - United Kingdom Type: Permanent A leading digital consultancy is seeking experienced Senior UX Design Consultants to join its growing user-centred design practice. This is an excellent opportunity for accomplished UX professionals ready to step into a leadership role-advising clients, guiding cross-functional … are intuitive, accessible, and aligned with user needs. Working closely with user researchers, product managers, and developers in Agile environments, the UX consultant uses research insights to inform interaction design, champion inclusive design principles, and lead the delivery of user-focused solutions. This position suits someone who brings not only advanced UX design expertise but also a … strong consultancy mindset, capable of mentoring others, influencing stakeholders, and navigating complex challenges. Key Responsibilities Lead multidisciplinary Agile teams to design user-centred services that address real user needs Apply inclusive design principles and accessibility best practices to create intuitive digital experiences Provide expert consultancy to clients on solving complex service challenges through UX and human-centred More ❯

leading digital challenger in Europe whilst evolving the next generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs. … Job Description As a Senior Business Consultant at Netcompany, you are part of our Global Digital Enablement and User Centered service Design Centre of Excellence (CoE). We take pride in our delivery, and you will be part of our delivery teams learning our successful approach and methodology. You get to work and learn from our global teams … about developing User Centric Services for our customers. You have an IT professional/academic background or interest in IT development and are enthusiastic about user involvement, business analysis, service design, process optimization and organizational change management. You will help to ensure that Netcompany's IT projects are anchored in our customers' business needs, organization, and professional processes. More ❯

Role: Customer Solution Design Specialist Location: Bristol Duration: 9 Days Day rate: £490.00 Inside IR35 Active SC & NPPV3 required About this role As a customer solutions design specialist in our UK Secure Design practice, you will be working as a trusted industry partner to our defence customer and cross-functionally supporting internal business units (Sales, Business, Technology … deliverable solutions, which meet customer needs whilst considering the impact of those solutions on all technical and business areas. You will be part of an industry leading UK Secure Design team working closely with other architects, designers, technology experts, business managers and business analysts. Where you will bring your expertise and diverse experience to each challenge ensuring successful solution … delivery across a vast variation in highly sensitive and unique opportunities and projects. You'll have the following responsibilities Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Manage and recommend on the technical direction and helps determine the optimum solution design for customers. Manage the review and validation processes More ❯

Service Designer Location: Bristol (Hybrid) Salary: Up to £64,000 About the Role A top-tier digital consultancy is seeking an experienced Service Designer to join their team in Bristol. This is a fantastic opportunity to shape high-impact public sector services that align with Government Digital Service (GDS) standards . You’ll work as part of … teams on large-scale digital transformation projects—designing end-to-end journeys and services that truly meet user needs, while balancing business goals and technical constraints. Key Responsibilities Lead service design activities within cross-functional teams on government and public sector projects Create service blueprints, journey maps, and ecosystem diagrams to visualise and improve services Apply GDS … principles to ensure accessibility, usability, and compliance throughout the service lifecycle Facilitate stakeholder workshops and co-design sessions to drive alignment and shared understanding Collaborate with researchers, content designers, developers, and delivery managers to build user-centred solutions Present findings and design recommendations clearly and persuasively to a variety of audiences Requirements Substantial experience as a Service More ❯