76 to 100 of 133 Service Design Jobs in the UK excluding London

About the role As the Service Assurance Lead you will provide assurance that all Service Management Centre outcomes are being delivered effectively across the Partnership.You will define the appropriate outcomes and then ensure key stakeholders in Technology Product and Platform teams are carrying out the required activities relating to Capacity, Disaster Recovery (DR), Business Continuity (BC), Risk and … Service Design & Transition. You will ensure technology and security controls are effectively and proportionately monitored and managed across the Technology function.In the Technology Shared Capability, you will have the opportunity to develop and stretch personally and professionally to achieve your potential. Expected Salary - £60,000 - £75,000 Contract type - This position is a Secondment/Fixed Term contract … office and home based upon your personal needs whilst balancing the needs of the business. Location - This role is based at our Bracknell site once a week As the Service Assurance Lead you will own the decisions for: Defining and implementing the appropriate guardrails predominantly relating to Capacity Management and service continuity Ensuring Product and Platform teams are More ❯

Performance Analyst and work within a multi-disciplinary team. Key Responsibilities: Lead the development of performance measurement frameworks and meaningful KPIs. Apply quantitative and qualitative data analysis to drive service improvement. Work closely with stakeholders, user researchers, and service teams to deliver actionable insights. Communicate analysis clearly using appropriate formats and tailored messaging for varied audiences. Interpret and … analyse user data to guide service design and delivery decisions. Support the collection, validation, preparation, and cleansing of data. Use Power BI and Azure Data Services to build dashboards and performance reports. Ensure compliance with digital service standards and accessibility principles. Essential Skills and Experience: Demonstrated experience working at SFIA Level 4 within performance analysis or similar More ❯

Drive Innovation as a Products & Propositions Lead for Managed Services! Intercity Technology is seeking an experienced and visionary Products & Propositions Lead - Managed Service to shape the future of our Managed Services portfolio. This strategic and hands-on role is central to driving customer-focused innovation across our IT infrastructure, cloud, and cybersecurity offerings. If you thrive in agile environments … into impactful solutions, and have a passion for delivering market-leading propositions, this is your opportunity to make a real difference. Key Responsibilities as a Products & Propositions Lead Managed Service: Product Strategy & Innovation Lead the development of Managed Services propositions from concept to market. Deliver innovations based on customer, market, and technology insights. Collaborate with sales, technical, commercial, and … service delivery teams to exceed growth targets. Go-to-Market Execution Define target markets, personas, and customer problem/solution statements. Create compelling sales enablement materials and agile minimum viable propositions. Launch pricing bundles and commercial strategies to drive new business and upsell opportunities. Product Lifecycle Management Manage new product introductions, vendor evaluations, and portfolio maintenance. Oversee the sunsetting More ❯

generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior Service Designer at Netcompany you will deliver high profile digital products and services … operations to build solutions that meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and requirements and the wider operational … and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and programmes Lead on design workshops and design sprints with the team, senior stakeholders More ❯

generation of IT consulting. Operating across both public and private sectors, we offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs Role Description As a Senior Service Designer at Netcompany you will deliver high profile digital products and services … operations to build solutions that meet user needs, deliver businessimpact and benefit society. Key Responsibilities: Experience delivering in the UK public sector including working to GDS standards and passing Service Standard Assessments Build strong stakeholder relationships with clients and act as a key point of contact in delivery teams Understand user, business needs and requirements and the wider operational … and organisation context Analyse user needs and business objectives in highly complex service areas Create design concepts, user experience designs and service blueprints that reimagine how services are delivered end-to-end Help to define vision and outcomes for products, services and programmes Lead on design workshops and design sprints with the team, senior stakeholders More ❯

that will influence a response Ability to manage others to meet deadlines and deliver quality work using a matrix approach to management An appreciation and knowledge of the Government Service Standard What makes us great As well as a competitive salary which we're transparent about from the outset, you can also expect a range of benefits: Contributory pension … with employee contributions of 2%) 25 days holiday plus UK public holidays Perkbox access for a wide range of discounts Critical illness cover Life assurance and death in service cover Volunteer days Cycle-to-work scheme for the avid cyclists Salary sacrifice electric vehicles scheme Season ticket loans Financial and general wellbeing sessions Flexible benefits scheme with options of … the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices. Hi, we're Hippo. At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is More ❯

to lead and deliver a portfolio of user-focused advisory and professional services. In this pivotal role, you will be responsible for shaping, delivering, and evolving Digital Workplace Experience service offerings to ensure clients achieve measurable business outcomes through people-first technology strategies. ?? Your Role and Responsibilities As a Digital Workplace Delivery Manager, you will: Oversee and support presales … position and deliver new advisory services. Contribute to the growth and strategic direction of the Digital Workplace portfolio Maintain and grow strong customer and partner relationships , ensuring excellence in service delivery, engagement satisfaction, and ongoing customer loyalty. Represent and promote the Workplace Experience brand , both internally and externally, enhancing visibility and impact within the market. ?? Key Responsibilities Act as … a trusted advisor to presales, sales, and delivery teams to ensure service design and execution are aligned. Collaborate with stakeholders to advance digital workplace initiatives , improving user experience and productivity. Ensure cross-functional alignment and effective service transition throughout project lifecycles. Drive continuous improvement of advisory offerings, tools, and delivery methods. ? What You'll Bring Proven experience More ❯

Life. We believe in the power of ingenuity to build a positive human future. We challenge where it matters and own the outcome. We combine strategic thinking, customer-centric service design, and agile engineering practices to accelerate innovation in a tech-driven world. Join our Digital & Data team working alongside product, design and a wide range of … performance applications: Architecture frameworks: TOGAF, Zachmann, MODAF Agile methodologies: SAFe, Scrum, Kanban Modeling tools: UML, ArchiMate, Ardoq What you can expect Create and assure key architecture artefacts (e.g., Key Design Decision, Technical Options Paper, High Level Design) Collaborate closely with Engineering teams, often taking a lead SME role to define vision and establish Architectural Guardrails. Support senior leaders More ❯

work alongside a community of Quality Coaches, Software Engineers, and Platform Engineers to build the products, services, and platforms that play a big role in our communities. You'll design and build web-based platforms, with a focus on great user experience. If you have the front-end experience that we're looking for, and a passion to create … continuous improvement in the performance, accessibility and UX of our live services Use modern engineering practices like TDD, pair or mob programming, and continuous deployment Collaborate with the wider design teams (e.g., interaction, visual, content, service design and user research) to create the best possible experience for our users Use your knowledge and expertise to provide guidance … branching models Excellent communication and collaboration skills; able to translate often complex and intricate information across multi-disciplinary teams A strong attention to detail and some basic experience of design tools (e.g. Figma/Sketch/Illustrator) We know that some candidates are less likely to apply for a role if they don't meet all the criteria in More ❯

development. Support the integration of digital skills into clinical education. Engagement & Change Leadership Act as a visible and accessible digital leader across all services and professions. Ensure meaningful co-design and engagement with service users, carers, and patients in all aspects of digital and service transformation. Work collaboratively with clinicians and digital teams to align transformation efforts … with frontline clinical needs and best practice. Support change management efforts by translating clinical needs into digital requirements and vice versa. Equity & Inclusion Promote digital inclusion and equity in service design and access for patients . Champion the ethical use of health technologies including AI, predictive analytics, and automation. Ensure that digital solutions meet the needs of diverse … Digital Services, Data & Analytics, Clinical Systems, and Transformation Teams ICS Digital Programme Leads and Regional Partners Faculty of Clinical Informatics, national informatics bodies and national CCIO/CIO networks Service Users, Carers, and Co-production Groups Key Responsibilities - Clinical Role and General Specific clinical responsibilities will be agreed in consultation with the relevant Clinical Director, based on the postholders More ❯

36.5 hours per week About the Role We are seeking a highly motivated and detail-oriented Business Analyst to support a strategic transformation project within our Children and Families service area. This is a 12-month contract focused on mapping and aligning business processes across multiple service areas, with a strong emphasis on data and systems analysis. Key … Responsibilities Conduct end-to-end process mapping for each service area within Children and Families. Identify and document commonalities and variances across service areas to support process alignment. Analyse and record data capture points , applications used , and system dependencies . Identify and report on barriers to effective use of existing systems , including usability, integration, and data quality issues. … Engage with stakeholders across directorates to gather insights and validate findings. Produce clear documentation and visualisations to support decision-making and service improvement. Essential Skills and Experience Proven experience as a Business Analyst in public sector or social care settings. Strong background in process mapping , service design , and business process reengineering . Familiarity with Children and Families More ❯

in York. This exciting new role is responsible for managing the full lifecycle of one or more critical IT services within the Applications Team. This includes responsibility for application design, implementation, operation, improvement, and retirement stages. Your new role The post holder will act as a subject matter expert for assigned platforms and services, and will provide advanced support … and development.They will be expected to lead technical improvements, deliver scalable business applications, and ensure systems are flexible, integrated, and aligned to user needs. They will also contribute to service strategy, stakeholder engagement, road mapping, and the introduction of new technologies and the design and monitoring of SLAs.The role requires confidence in applying application development principles, supporting end … to-end service design, and aligning delivery with agile methodologies were appropriate. What you'll need to succeed Excellent communication and stakeholder skills Significant experience configuring, administering, and supporting applications Experience of CRM/Microsift Dynamics and Power Automate would be highly desireable Strong technical knowledge in enterprise application ecosystems, including API integration, relational databases (e.g. SQL Server More ❯

in York. This exciting new role is responsible for managing the full lifecycle of one or more critical IT services within the Applications Team. This includes responsibility for application design, implementation, operation, improvement, and retirement stages. Your new role The post holder will act as a subject matter expert for assigned platforms and services, and will provide advanced support … and development.They will be expected to lead technical improvements, deliver scalable business applications, and ensure systems are flexible, integrated, and aligned to user needs. They will also contribute to service strategy, stakeholder engagement, road mapping, and the introduction of new technologies and the design and monitoring of SLAs.The role requires confidence in applying application development principles, supporting end … to-end service design, and aligning delivery with agile methodologies were appropriate. What you'll need to succeed Excellent communication and stakeholder skills Significant experience configuring, administering, and supporting applications Experience of CRM/Microsift Dynamics and Power Automate would be highly desireable Strong technical knowledge in enterprise application ecosystems, including API integration, relational databases (e.g. SQL Server More ❯

services, information security and providing managed services to Public Sector organisations. Managing and assisting in the delivery of customer demonstrations of products and services, coordinating with product development and service resources to align product/service design with customers business requirements. You will translate technical capabilities of a products or services into end user/customer business … services and concept documentation are successfully handed over to the Operations teams to ensure a smooth transition of service. Working with cross functional teams, outsourcing contracts, contract schedules, managed service commercial principles. Experience of data driven technology stacks including Docker, Kubernetes and Kafka, data structures including both SQL and Non-SQL such as Elastic and Mongo, experience with programming More ❯

services, information security and providing managed services to Public Sector organisations. Managing and assisting in the delivery of customer demonstrations of products and services, coordinating with product development and service resources to align product/service design with customers’ business requirements. You will translate technical capabilities of a products or services into end user/customer business … services and concept documentation are successfully handed over to the Operations teams to ensure a smooth transition of service. Working with cross functional teams, outsourcing contracts, contract schedules, managed service commercial principles. Experience of data driven technology stacks including Docker, Kubernetes and Kafka, data structures including both SQL and Non-SQL such as Elastic and Mongo, experience with programming More ❯

the cloud. Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop … anti-malware, mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. Preferred More ❯

the cloud. Specify, quote, plan, and deliver technical solutions with rigour and excellence. Act as senior point of technical escalation and QA on infrastructure setup and delivery. Drive the design and delivery of a robust cybersecurity strategy for all customers, maintaining alignment with evolving industry standards and best practices. Design and build secure user devices (PC/laptop … anti-malware, mirroring, device integrity). Lead the adoption of proactive monitoring and automation tools to help transition the business from reactive support to predictive, streamlined operations. Lead on service management excellence ticket discipline, root cause analysis, and continuous improvement. Ensure all backup strategies (on-premises and cloud) are fit for purpose, with robust monitoring and management to maintain … to rollout. Deep infrastructure expertise including device imaging, endpoint security, and network services. Strong hands-on experience with RMM platforms and proactive monitoring tools. Ticketing systems and ITIL-style service delivery know-how. Backups, disaster recovery, and continuity planning fit for SME/school environments. Proven ability to install, configure, and support print management solutions such as Papercut. Preferred More ❯

Opportunity to be a part of The MHRA's Digital & Service Design team In Leeds Excellent opportunity for career growth and development About Our Client The Medicines and Healthcare products Regulatory Agency enhance and improve the health of millions of people every day through the effective regulation of medicines and medical devices, underpinned by science and research. The … and or Scrum Alliance Scrum Master qualification mandatory. You will hold a relevant degree or have equivalent relevant experience for the role. The selection process: We use the Civil Service Success Profiles to assess our candidates, find out more here . Application, which will include a CV, which should demonstrate how you meet the Experience and Technical Success Profile … contacted within a week of the sift and the interviews completed to inform them of the outcome. Candidates will be subject to UK immigration requirements as well as Civil Service nationality rules. Further information on whether you are able to apply is available here . Successful candidates must pass a disclosure and barring security check as well as animal More ❯

Our Client are a leading communications brand with an outstanding reputation for customer service and value commitment. An opportunity has now arisen within their team for a Product Manager to join the Home and Broadband group within their professional services team. Reporting to the Head of Product, the Product Manager will play a central role in driving the growth … improve efficiency Commission and respond to market and customer research, using insight to inform product development and positioning Manage supplier relationships, ensuring contract compliance, commercial value, and continuity of service, while identifying and mitigating risks to revenue or margin Represent the business externally with partners, customers and industry bodies as required, and act as a delegate for the Head … Ability to work cross-functionally, influencing and aligning stakeholders across commercial, technical, customer support, and regulatory domains Desirable: Working knowledge of broadband technologies, including copper/fibre infrastructure and service provisioning Confident communicator, with strong written and verbal skills and the ability to present effectively to executive and C-Level audiences Customer-centric mindset, with hands-on experience managing More ❯

Manage new product introductions, vendor evaluations, and portfolio maintenance. Oversee the sunsetting and retirement of outdated products. Ensure technical, sales, and commercial readiness across the portfolio. Operational Excellence Define service architecture including APIs, SLAs, and technical documentation. Ensure security, sustainability, and compliance standards are met. Support training, onboarding, and enablement across teams. Performance & Optimisation Monitor KPIs including revenue, margin … to agile methodologies and proposition testing. Core Competencies Product Lifecycle & Roadmap Development Mobile Network & Device Expertise Customer Insight & Persona Development Business Case & Financial Modelling Vendor & Partnership Management Technical Documentation & Service Design Agile Project Management & Prioritisation Marketing Strategy & Sales Enablement Data Analysis & Performance Monitoring Leadership, Mentoring & Team Collaboration What We Offer: 33 days holiday (inclusive of bank holidays), plus … one day for each full calendar year you are employed, up to a maximum of five days. Annual pay reviews. Holiday buy scheme. All-company bonus scheme. Death in service cover. Employee assistance programme. Company pension. Active social calendar. A strong focus on developing our people. Intercity Technology provides reliable and secure technologies in communications, cloud, and managed services More ❯

Senior Service Designer Multiple Locations UK Wide £57,000 - £64,000 Currently in search of a Senior Service Designer to join one of the UK’s leading digital design consultancies supporting large-scale digital transformation programmes to both the public and private sectors. You’ll be an experienced Service Designer working in the discipline for at … least 4-5 years ideally with a public sector or consulting background and are keen to grow and develop your skillset within an expanding design practice! What you’ll do: • Lead strategic planning for the client’s service with the user at the heart. • Create service maps, value propositions or service blueprints. • Provide advice and recommendations … service. Your ideal background: You will be an expert at designing services from end to end and improving existing services that are underperforming. • You’ll have strong User-Centred design experience • Experience delivering workshops, proposals and assets • Experience managing relationships supporting agile delivery • Experience with GDS is highly desired • Experience with mentoring or management is advantageous The Package More ❯

and Glasgow. About the job Job summary Help shape the future of energy through impactful digital solutions. Ofgem is seeking a talented Software Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we … level up our service management practices and look to enable new service capabilities to support our business per our digital strategy. Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. We're offering an initial 1-year … OFGEM are efficient, secure and user-focused and that digital exploitation is a core strategic focus. In this role, you'll be instrumental in managing and enhancing our Ivanti Service Manager platform. Working in a multidisciplinary service management team, you'll design and implement solutions and workflows that streamline business processes, improve user experience, and deliver measurable More ❯

and Glasgow. About the job Job summary Help shape the future of energy through impactful digital solutions. Ofgem is seeking a talented Software Developer (Ivanti) to join our Enterprise Service Operations team within the Digital, Data and Security Services (DDSS) directorate. This is a unique opportunity to contribute to the development and optimisation of our Ivanti platform as we … level up our service management practices and look to enable new service capabilities to support our business per our digital strategy. Ofgem is Great Britain's independent energy regulator. We're at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers - especially vulnerable people. We're offering an initial 1-year … OFGEM are efficient, secure and user-focused and that digital exploitation is a core strategic focus. In this role, you'll be instrumental in managing and enhancing our Ivanti Service Manager platform. Working in a multidisciplinary service management team, you'll design and implement solutions and workflows that streamline business processes, improve user experience, and deliver measurable More ❯

UX Researcher 6 months Glasgow - x2 days onsite x3 remote £500 per day inside ir35 - Umbrella only UX Researcher/Service designer: Conduct user research to gather insights into customer needs, preferences, and pain points. Create service blueprints, journey maps, and personas to effectively communicate service experiences. Collaborate with cross-functional teams, including product managers, developers, and … marketing, to design and implement service solutions. Facilitate workshops and design sprints to co-create solutions with stakeholders and gather feedback. Prototype and test service concepts, iterating designs based on user feedback and performance metrics. Analyse service performance data and customer feedback to identify opportunities for improvement. Document design processes and outcomes to ensure More ❯

UX Researcher 6 months Glasgow - x2 days onsite x3 remote £500 per day inside ir35 - Umbrella only UX Researcher/Service designer: Conduct user research to gather insights into customer needs, preferences, and pain points. Create service blueprints, journey maps, and personas to effectively communicate service experiences. Collaborate with cross-functional teams, including product managers, developers, and … marketing, to design and implement service solutions. Facilitate workshops and design sprints to co-create solutions with stakeholders and gather feedback. Prototype and test service concepts, iterating designs based on user feedback and performance metrics. Analyse service performance data and customer feedback to identify opportunities for improvement. Document design processes and outcomes to ensure More ❯