Contact Centre Senior Operations Manager
- Location
- Liverpool, England, United Kingdom
this role close on04/08/2026 What is the role about? The Contact Centre Senior Operations Manager is responsible for providing both strategic and operational leadership across Reed in Partnership’s contact centre function, known as Programme Support Services (PSS). The role is accountable for delivering … high-performing management team, foster a culture of continuous improvement and create clear progression pathways for colleagues. Through effective leadership, operational excellence and strategic planning, the Contact Centre Senior Operations Manager will ensure outstanding customer experience, strong commercial performance and the successful achievement of contractual and organisational objectives. ...