1 to 25 of 49 WFM Jobs in the UK excluding London

with broader business processes. Proven experience in problem-solving and process optimisation, with the ability to identify inefficiencies and recommend and implement effective solutions. Familiarity with CRM systems, telephony, workforce management tools, and other key business platforms relevant to customer and commercial operations. Strong understanding of project management methodologies (e.g., Agile, Waterfall), and the ability to manage projects through all More ❯

training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. More ❯

training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. More ❯

solutions. Advanced analytical and critical thinking skills with the ability to interpret data and influence decisions. Proficiency in Microsoft Excel (advanced formulas, pivot tables, data techniques). Experience with workforce management tools for forecasting and scheduling. Excellent communication and relationship-building skills. High attention to detail and accuracy, with the ability to identify patterns and trends. What you'll get More ❯

bottom up and then reporting on the weekly performance top down. Weekly reconciliation of our wage control balance sheets – reconciling weekly pay postings against monthly payroll. Working alongside our workforce management and IT department to analyse wage performance and improve wage reporting. What’s needed: Qualified (or part) accountant Strong analytical skills and a inquisitive nature Competent in use of More ❯

pivot tables, complex formulas, data analysis techniques) - essential.Proven ability to analyse large data sets, spot trends, highlight risks, and translate findings into clear insights.Any experience in Resource Planning or Workforce Management would be a significant advantage.Strong communication skills with the ability to explain data-driven insights to stakeholders at all levels.High level of accuracy, attention to detail, and the ability More ❯

complex formulas, data analysis techniques) - essential. Proven ability to analyse large data sets, spot trends, highlight risks, and translate findings into clear insights. Any experience in Resource Planning or Workforce Management would be a significant advantage. Strong communication skills with the ability to explain data-driven insights to stakeholders at all levels. High level of accuracy, attention to detail, and More ❯

complex formulas, data analysis techniques) - essential. Proven ability to analyse large data sets, spot trends, highlight risks, and translate findings into clear insights. Any experience in Resource Planning or Workforce Management would be a significant advantage. Strong communication skills with the ability to explain data-driven insights to stakeholders at all levels. High level of accuracy, attention to detail, and More ❯

and meet strategic business goals. What you'll be doing: Designing and implementing Dynamics 365 Field Service and CRM solutions to support business change. Enhancing processes around scheduling, mobile workforce management, and asset tracking. Working with the Power Platform (Power Apps, Power Automate), Dataverse, and Dynamics 365 configuration. Engaging with stakeholders at all levels, gathering requirements, and ensuring solutions align More ❯

and delivering reports, dashboards, and analytics for leadership teams. Supporting user training, troubleshooting issues, and ensuring colleagues get the best from the system. Identifying opportunities for automation and smarter workforce management within Dimensions. Required Experience Proven experience as a UKG Dimensions Workforce Systems Analyst. Strong skills in configuration, implementation, and testing within Dimensions. Knowledge of Scheduling and Forecasting modules is More ❯

and delivering reports, dashboards, and analytics for leadership teams. Supporting user training, troubleshooting issues, and ensuring colleagues get the best from the system. Identifying opportunities for automation and smarter workforce management within Dimensions. Required Experience Proven experience as a UKG Dimensions Workforce Systems Analyst. Strong skills in configuration, implementation, and testing within Dimensions. Knowledge of Scheduling and Forecasting modules is More ❯

Overview Swissport is undertaking one of its most complex global transformations through several strategic initiatives around productivity, workforce management and commercial areas. Regions have local delivery teams working in close collaboration with the central team to drive implementation of global software solutions and value release after solution is in place. The programme requires strong global coordination across regions and suppliers More ❯

driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills with the ability to collaborate across departments. Ideally you will More ❯

driven environment. Strong expertise with HubSpot CRM and marketing automation platforms including custom integrations and advanced reporting plus API and development tools . Background in managing VoIP systems, diallers, workforce management software, and omnichannel support tools. Experience overseeing system migrations, integrations, and cloud-based infrastructure. Exceptional leadership and communication skills with the ability to collaborate across departments. Ideally you will More ❯

priorities in a fast-paced environment Why Join? Work in a collaborative, supportive environment where accuracy and organisation are valued Gain exposure to data-driven recruitment operations and contractor workforce management Opportunity to shape processes and contribute to building long-term contractor communities Interested Connect with Ryan Quinn on LinkedIn or apply directly with your CV. OCHO - Building Teams More ❯

and Technical Escalation teams to resolve issues and deliver continuous service improvement. Drive standardisation and automation of helpdesk processes to enhance service quality and efficiency. Manage resource planning, including workforce management, shift patterns, and holiday cover. Support the onboarding of new clients and services into the helpdesk function. Manage vendor and tool relationships relevant to the helpdesk platform (e.g., ticketing More ❯

customer success, account management, or related roles. Where we're going UKG is on the cusp of something truly special. Worldwide, we already hold the market share position for workforce management and the position for human capital management. Tens of millions of frontline workers start and end their days with our software, with billions of shifts managed annually through UKG More ❯

CS, Operations, and Compliance. Exceptional written and verbal communication. Desirable Experience: Experience working within the Healthcare industry. Experience working for organisations that offer SaaS solutions in HR, Recruitment and Workforce Management Software AI/ML product experience involving classification, matching, summarisation, or copilots, including exposure to pricing and monetising AI-driven features. Strong technical fluency (APIs, data models, constraints). More ❯

CS, Operations, and Compliance. Exceptional written and verbal communication. Desirable Experience: Experience working within the Healthcare industry. Experience working for organisations that offer SaaS solutions in HR, Recruitment and Workforce Management Software AI/ML product experience involving classification, matching, summarisation, or copilots, including exposure to pricing and monetising AI-driven features. Strong technical fluency (APIs, data models, constraints). More ❯

CS, Operations, and Compliance. Exceptional written and verbal communication. Desirable Experience: Experience working within the Healthcare industry. Experience working for organisations that offer SaaS solutions in HR, Recruitment and Workforce Management Software AI/ML product experience involving classification, matching, summarisation, or copilots, including exposure to pricing and monetising AI-driven features. Strong technical fluency (APIs, data models, constraints). More ❯

and Technical Escalation teams to resolve issues and deliver continuous service improvement. Drive standardisation and automation of helpdesk processes to enhance service quality and efficiency. Manage resource planning, including workforce management, shift patterns, and holiday cover. Support the onboarding of new clients and services into the helpdesk function. Manage vendor and tool relationships relevant to the helpdesk platform (e.g., ticketing More ❯

of business strategy to inform dialler planning Willingness to flex working hours to meet operational demands Ability to manage expectations from agents to senior leadership Desirable: Familiarity with Teleopti WFM (Web and Local versions) Experience managing hybrid contact centres (home and office-based) Strong project management skills Why choose Agria Pet: Agria Pet Insurance is one of the UK's More ❯

of business strategy to inform dialler planning Willingness to flex working hours to meet operational demands Ability to manage expectations from agents to senior leadership Desirable: Familiarity with Teleopti WFM (Web and Local versions) Experience managing hybrid contact centres (home and office-based) Strong project management skills Why choose Agria Pet: Agria Pet Insurance is one of the UK's More ❯

address complex organisational needs. Transferable experience selling complex B2B solutions, technology-enabled services including healthcare tech, digital and SaaS, IT infrastructure and hardware, language or translation or communications solutions, workforce management solutions, consultancy or business services or similar or products/assets such as medical devices and equipment, fleet, asset monitoring solutions or similar, into the NHS or public sector More ❯

address complex organisational needs. Transferable experience selling complex B2B solutions, technology-enabled services including healthcare tech, digital and SaaS, IT infrastructure and hardware, language or translation or communications solutions, workforce management solutions, consultancy or business services or similar or products/assets such as medical devices and equipment, fleet, asset monitoring solutions or similar, into the NHS or public sector More ❯