1 to 25 of 32 WFM Jobs in the UK excluding London

Workforce Management (WFM) Analyst, EU Workflow, EU STP Job ID: Amazon UK Services Ltd. Amazon is guided by four principles: customer obsession, passion for invention, commitment to operational excellence, and long-term thinking. Amazon strives to be Earth's most customer-centric company, Earth's best employer, and Earth's safest place to work. We are recruiting for a passionate … and customer obsessed Workforce Management (WFM) Analyst to join the EU Capacity Planning (CP) team with responsibilities for short term planning, supporting Customer Services in the EU region. Key job responsibilities We are looking for an exceptional analyst who is passionate about the Customer Experience, who thinks/acts globally, who has the ability to contribute major new innovations in More ❯

essential services to homes and businesses. With a growing focus on operational efficiency, customer experience, and field force productivity, they are undertaking a large-scale Salesforce Field Service and Workforce Management implementation to transform their mobile engineering operations. The Role: This is a strategic leadership position responsible for driving the end-to-end delivery of the Salesforce programme, with particular … emphasis on the Field Service and Workforce Management (WFM) capabilities. You will work closely with business leaders and technology partners to shape the roadmap, ensure robust governance, and deliver tangible outcomes that align with broader business transformation goals. Key Responsibilities: Own and drive the Salesforce Field Service and Oracle Fusion programme, from mobilisation through to full deployment. Lead cross-functional … effectively. Key Requirements: Proven experience leading large-scale Salesforce implementation programmes at programme or director level. Deep technical and operational understanding of Salesforce Field Service (FSL) and Workforce Management (WFM) modules, ideally focused on remote/mobile engineering environments. Familiarity with Oracle Fusion ERP as the CRMs integrated system. Strong background in managing cross-functional business and IT transformation. Excellent More ❯

that may arise during the project. Financial acumen : Understanding of budgeting and financial management to keep the project within budget. Benefits & culture At Zellis we create AI-enabled HR, workforce management and payroll products and services, to power exceptional employee experiences so that you and your people do better . Our multi-award-winning products pay over five million employees More ❯

executive stakeholders and communicate complex ideas clearly. - Strong leadership and organizational change skills. Preferred Qualifications: - Experience in high-growth or private equity-backed environments. - Familiarity with SaaS, compliance, or workforce management platforms. What you'll get in return Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be More ❯

executive stakeholders and communicate complex ideas clearly. - Strong leadership and organizational change skills. Preferred Qualifications: - Experience in high-growth or private equity-backed environments. - Familiarity with SaaS, compliance, or workforce management platforms. What you'll get in return Alcumus has a hybrid workplace policy, where you will work from the office 3 days per week. We want you to be More ❯

simple terms and of tailoring written output to suit the audience. Excellent attention to detail. Preferred experience of Zellis and elementsuite applications and partner technologies. Good understanding of HR, WFM and payroll business processes. Benefits & culture At Zellis we create market-leading HR & Payroll products and services, to power exceptional employee experiences so that you and your people do better. More ❯

and enabling smoother disruption recovery, crew compliance, and flight continuity. This is a high-visibility role with direct operational impact, offering exposure to global airline operations and next-gen workforce management technologies. You will also be responsible for building a structured knowledge base for the AIMS application and its underlying business processes, while mentoring and grooming the wider support team More ❯

strong initiative and the willingness to roll up their sleeves and get involved in test design, execution, and automation when required. Bonus Skills Experience in the HR, Payroll, or workforce management software domain. Familiarity with performance testing tools (e.g., JMeter, Gatling). Experience with security, audit, or compliance testing (e.g., SOC 2, GDPR). ISTQB or similar QA certification. Benefits More ❯

principles Agile development practices Key Details Vacancy Title Apprentice Software Engineer Employer Description Propeller Powered Ltd is a Manchester, UK-based company that specialises in providing innovative and effective Workforce Management & Property Compliance software solutions to enable property management & maintenance companies to connect their back office & mobile workforce, create digital certification & documentation and evidence, manage & monitor property compliance & building safety.Our More ❯

technology solutions across Freestanding and Department Stores. This position is responsible for implementing and maintaining retail-focused technologies—including mobile device management (MDM), in-store digital signage, audio systems, workforce management tools, digital receipts, appointment booking platforms, and more. Acting as a technical lead, the specialist ensures system changes and innovations are aligned with business needs while maintaining a secure More ❯

Javascript, Web Services. • Business knowledge in various industries that leverage mobile assets and a background in IT/Systems/Interfaces is a plus • Knowledge of telematics industry, mobile workforce management, or route optimization is a plus. • Excellent analytic skills. • Presentation and customer relationships skills are required. Location: Reading, UK More ❯

React Native App Developer - Saas Platform for Workforce Management - Bristol - Up to £60k My client leverages innovation and automation to help their clients and their stakeholders spend more time developing their businesses and less time just managing them. Their services are trusted for the development of staff and HR functions for companies and major entertainment venues and events in sectors More ❯

express interest in the Knowledge Manager position please apply as directed. Longreach Recruitment are trusted and proven UK & EMEA recruitment experts within CX/Customer Contact Technologies ~ Resource Planning & Workforce Management and Data Analytics More ❯

operation Demonstrated success in leading and developing multi-tiered management teams Strong financial acumen with experience in budget management and resource optimisation Strong understanding of call centre technologies, workforce management and quality assurance processes Experience in change management and leading operational transformations, including the implementation of a suite of SLAs and KPIs that can be tailored to clients’ specific requirements More ❯

00pm Tenure: Permanent About us We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and More ❯

Project Manager required for a leading provider of the latest cloud workforce management solutions with over 400 customers in all parts of the UK. This position will be based at their head office in Letchworth Garden City and the successful candidate will be based at their office full time. The ideal candidate will be self-starter and able to navigate More ❯

Project Manager required for a leading provider of the latest cloud workforce management solutions with over 400 customers in all parts of the UK. This position will be based at their head office in Letchworth Garden City and the successful candidate will be based at their office full time. The ideal candidate will be self-starter and able to navigate More ❯

1st Line Support Engineer required for a leading provider of the latest cloud workforce management solutions with over 400 customers in all parts of the UK. This position will be based at their head office in Letchworth Garden City and the successful candidate will be based at their office full time. Full training will be given to the right candidate More ❯

Title: WFM Intraday & Scheduling Planner Salary: Competitive Location: Wrexham Why work with us: Were looking for a detail-oriented and proactive WFM Intraday & Scheduling Planner to join our dynamic team. In this critical role, you will be responsible for monitoring intraday performance, managing agent schedules, and ensuring alignment between staffing and real-time operational needs. You will have a proactive … right people in at the right time and the right place, means you can deliver consistent planning methodology so that service level targets are consistently achieved. The role: The WFM Intraday & Scheduling Planner plays a key part in the smooth running of our operations and is responsible for planning and optimising PA (agent) schedules in advance, while also managing real … get the support they need, when they need it. Key Responsibilities: Scheduling Responsibilities: Build and manage rotas and shift patterns to match forecasted demand and operational requirements using Calabrio Workforce Management tool Factor in annual leave, training, one-to-ones, and other offline activities when planning schedules. Work closely with Department team Managers, Team Managers, Team Leaders, Working Life Team More ❯

Title: WFM Intraday & Scheduling Planner Salary: Competitive Location: Wrexham Why work with us: We’re looking for a detail-oriented and proactive WFM Intraday & Scheduling Planner to join our dynamic team. In this critical role, you will be responsible for monitoring intraday performance, managing agent schedules, and ensuring alignment between staffing and real-time operational needs. You will have a … right people in at the right time and the right place, means you can deliver consistent planning methodology so that service level targets are consistently achieved. The role: The WFM Intraday & Scheduling Planner plays a key part in the smooth running of our operations and is responsible for planning and optimising PA (agent) schedules in advance, while also managing real … get the support they need, when they need it. Key Responsibilities: Scheduling Responsibilities: Build and manage rotas and shift patterns to match forecasted demand and operational requirements using Calabrio Workforce Management tool Factor in annual leave, training, one-to-ones, and other offline activities when planning schedules. Work closely with Department team Managers, Team Managers, Team Leaders, Working Life Team More ❯

developers in a collaborative, agile environment. elementsuite is rewriting the rulebook on how enterprise software is built. Our cloud-native platform powers flexible, scalable, and beautifully simple HR and workforce management solutions. This year, we joined forces with Zellis to create an AI-enabled, end-to-end HR, WFM, and Pay solution. Together, we support some of the biggest brands … as Git. A keen interest in software development and a willingness to learn. Collaborative and proactive, with good communication skills. Benefits & culture At Zellis we create AI-enabled HR, workforce management and payroll products and services, to power exceptional employee experiences so that you and your people do better. Our multi-award-winning products pay over five million employees a More ❯

You’ll be the go-to expert for all things Contact Centre data – identifying trends, tracking performance, and recommending improvements across: Operational efficiency Contact volume & traffic Agent productivity & performance Workforce management metrics 📈 Key Responsibilities: Analyse data across CRM, telephony, chatbot, and email to provide actionable insights Ensure data quality, completeness, and frequency is on point Work with BI, Tech, QA … and Workforce Management teams to deliver value from data Help drive self-service enablement across the contact centre Manage and develop a team of 3 Analysts (prior management experience ideal, but strong Senior Analysts ready to step up are welcome) 🧠 What You’ll Need: Experience in a high-volume contact centre (thousands of agents/hundreds of thousands of touchpoints More ❯

team, ensuring they are aligned with both current system optimisation and the readiness and implementation goals for the future solution. Knowledge of Workforce Solutions/ERP Systems: Familiarity with workforce management, HR, or ERP system environments and an understanding of common challenges and best practices in system transition. Ability to operate in a complex and dynamic environment. Knowledge of the … decision-making and inform readiness and implementation strategies. Prior experience in supporting the establishment of a new function or programme area within an organisation. Desirable Experience in an HR, workforce management, or Enterprise Resource Planning/Human Capital Management systems environment. Experience working in the NHS or public sector. Familiarity with continuous improvement methodologies (e.g., PROSCI Lean, Six Sigma). More ❯

Support Engineer will be dedicated to a high-priority customer, providing expert guidance and support to their end users on the efficient and effective use of their Workforce Management (WFM) software solution. This role is crucial in helping the customer achieve their business objectives. Additionally, the Senior Technical Support Engineer will collaborate with various teams at NiCE to ensure the … overall health and performance of the cloud-based WFM solution. How will you make an impact? Work with various NiCE departments (Support and R&D) and the customer for end-to-end resolution of issues Maintain high customer satisfaction throughout the entire problem resolution process, through frequent customer updates Conduct thorough and detailed troubleshooting to provide quality support to the More ❯

line with the project priorities. A successful candidate will act as a technical subject matter expert for the systems and solutions aligned to the UKG Pro and Workforce Management (WFM) domain. Key Responsibilities: * Develop a strong understanding of our existing system and application landscape as a building block for future solutions. * Work to scope the requirements for the payroll and … Work closely with the product domain (product managers and product owners) to analyse, develop, test and implement changes in line with project priorities. * Ensuring any changes required to the WFM applications or interfaces are agreed with all parties, scheduled accordingly and completed within the required timeframe. * Develop strong relationships with our third-party service providers; ensuring support and development services More ❯