1 to 25 of 50 Customer Experience Jobs in the West Midlands

Customer Experience Manager (CXM) Reports to: Senior Customer Experience Manager Location: Burton-on-Trent, Reading, Manchester or Leeds Hybrid working. My client is a Customer Experience-led technology provider and trusted advisor for cloud-based and critical technological business solutions. They help organisations modernise … vital in ensuring our customers get the most out of the solutions they purchase. Role Overview You will own the end-to-end customer experience across a portfolio of accounts, ensuring a seamless journey from onboarding through to ongoing service. The role focuses on customer satisfaction, retention ...

Duties: In this role you will define and shape the future of our customers vehicle efficiency experiences for our products. Championing internal innovation, utilising customer and competitor insights to compliment industry & market trend analysis and futuring; you will identify, analyse, concept validate, select and recommend opportunities for product developments … that enhance our customers experiences of vehicle efficiency, ensuring our products remain ideally tailored to our customers' needs and expectations. Define the Customer Efficiency Experience: Translate customer needs, behavioural insights, and usage patterns into actionable information. Investigate competitor offerings and innovations providing analysis to inform our strategic ...

umbrella company) As a Support Technician, you will be the central point of contact for all technology support on-site. You will be customer focused, using communication skills and technical knowledge to deliver an outstanding service. You will have a deep technical knowledge of Microsoft applications, including Windows … technicians providing face to face and remote support, playing a major part in this step change of our ways of working. You'll be customer focused and have exceptional customer service and communications skills as you'll be working with a broad range of people with differing levels ...

Aftersales Support Advisor, you will be the primary point of contact for customers following the sale of products. You will deliver outstanding customer service in a technical setting, combining empathy, product knowledge and problem-solving to make complex issues feel simple. You will take ownership of customer issues … central in achieving first-time resolution and minimising unnecessary escalation, while ensuring customers feel supported and reassured throughout their journey. Beyond day-to-day customer contact, you will contribute to continuous improvement across Aftersales and the wider business. This includes involvement in product testing at HQ, shadowing Field Service ...

Babble Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.We are specialists in Microsoft Modern Work Cybersecurity Contact Centre Technology Mobile Solutions Communications & Connectivity With … this exciting journey and let's achieve greatness together! About Us | Leading UK Cloud Solutions Provider | Babble Join Our Dynamic Team as a Customer Experience Manager (CXM)!PandoLogic. Keywords: Retention Manager, Location: Burton On Trent, ENG - DE14 ...

will support both customers and internal teams by ensuring orders, installations, and service changes are managed smoothly and professionally. You will take ownership of customer orders from start to finish, working closely with engineers, suppliers, and internal departments to ensure delivery within agreed Service Level Agreements. You will keep … customers informed throughout the process, resolve issues efficiently, and help maintain strong customer relationships. If you enjoy organisation, problem-solving, and working in a fast-paced, customer-focused environment, this role offers an excellent opportunity to develop your career. Who We’re Looking For: Previous experience ...

responsibilities This role would suit an experienced telecommunications or infrastructure specialist who enjoys working within a fast-paced operational environment where service resilience, customer experience & continuous improvement are key. You will join a highly productive infrastructure team delivering large-scale telecommunications & Digital projects across the Trust. The successful … Trusts Digital estate. We are looking for motivated individuals who can work independently, bring new ideas & help drive improvement across telecommunications & unified communications services. Experience within large or complex enterprise environments is essential. The successful candidate will have a genuine passion to make a difference and understand the impact ...

troubleshooting and communication skills to join our support team. The ideal candidate is a proficient problem solver, self-directed and passionate in providing exceptional customer service. This is a terrific opportunity to join a successful company, in a role supporting our international client base and offers exposure … technologies. RESPONSIBILITIES Logging and answering both technical and functional queries for international partners and customers Analysing and resolving application problems in complex, multi-tier customer deployments, often with no direct access to the affected system Participate in rota providing office cover from 8:00am to 10:30pm, Monday ...

Oracle Developer (CX Sales) Remote £65,000 - £70,000 + Remote + Training + Progression + Company Benefits Are you an experienced Oracle Developer looking to join one of the most progressive and ambitious Software House Companies in the UK, with a long, successful history having been established for nearly … Stakeholders to gather and analyse requirements Implement and customise oracle applications Provide ongoing technical support The Person: Oracle Application Development Experience with Oracle CX Sales Keywords: Oracle, Oracle Developer, Development, Software, Software Development, ERP, Spalding, Oracle CX Sales, Oracle Customer Experience Reference Number ...

proposed end date of 31st March 2027. Umbrella Pay Rate: £33.64 per hour. Duties: Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Charging Product Owner within the S&SE theme you will be responsible for co-ordinating the release … ceremonies and Theme level sprint showcases as required. Collaborate across the Theme to ensure synergies are captured and dependencies are highlighted. Lead the Charging Customer experience landscape. Essential Skills, Knowledge and Experience Required: Customer first mindset. Good understanding of automotive industry, including competitor and market awareness. ...

project managers along with Greensafe Global, our hardware specialist IT brokerage service. The purpose of this role is to deliver a responsive, high-quality customer experience across phone, email, and chat. It involves using strong product knowledge to resolve enquiries, process orders, and handle issues efficiently, ensuring timely … resolution or escalation where needed. The role requires accurate CRM updates, proactive follow-up, and collaboration with internal teams to meet customer needs. It also supports continuous improvement by capturing feedback and identifying trends, while maintaining full compliance with company policies and regulations. Key Responsibilities: Handle inbound and outbound ...

Technical Customer Services Your new company We are working with an established international organisation seeking a Technical Customer Services specialist to join its specialist technical team. This role is focused on delivering high-quality technical support to both internal stakeholders and external customers, ensuring effective use, integration … troubleshooting of complex equipment and software solutions. The successful candidate will play a key role in enhancing the overall customer experience through expert guidance and problem resolution. Your new role As a Technical Customer Services Administrator, your role will involve: Technical Support & Troubleshooting. Act as a primary ...

000.00 + 6,200 car allowance + commission Summary: We are looking for a commercially driven Business Development Executive with proven air freight sales experience to join our client's growing commercial team. This is an exciting opportunity to win new business, build long-term customer partnerships … closely with internal stakeholders to deliver value-led logistics solutions. You will play a key part in driving profitable growth while ensuring an excellent customer experience Key Responsibilities: Drive new business growth across the air freight product offering. Build, manage, and convert a strong pipeline of prospects ...

likely to extend) Location - Midlands/Birmingham (2 day per week onsite) Overview: We're working with a well-established organisation undergoing a major Customer Experience transformation programme. They're implementing a brand-new CRM ecosystem built on Salesforce. This is not a pure architecture role, instead … technology and business teams This role is less about defining architecture from scratch and more about hands-on consultancy, refinement and delivery support. Skills & Experience: We're looking for someone who can operate across both architecture and functional domains: Strong experience across Salesforce Clouds: Service Cloud Sales Cloud ...

Your new company We are working with an established international organisation seeking a Technical Customer Services specialist to join its specialist technical team. This role is focused on delivering high-quality technical support to both internal stakeholders and external customers, ensuring effective use, integration, and troubleshooting of complex equipment … software solutions. The successful candidate will play a key role in enhancing the overall customer experience through expert guidance and problem resolution. Your new role As a Technical Customer Services Administrator, your role will involve: Technical Support & Troubleshooting. Act as a primary point of contact for technical ...

work full time, and travel within, the UK* Duties: Seamless & Smart Energy PMO - Charging Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Charging Product Owner within the S&SE theme you will be responsible for co-ordinating the release … Theme level sprint showcases as required Collaborate across the Theme to ensure synergies are captured and dependencies are highlighted. Lead the Clients' Charging Customer experience landscape Skills: Customer first mindset Good understanding of automotive industry, including competitor and market awareness Project management, leadership and planning skills ...

long-established UK Odoo Gold Partner with a strong base in the West Midlands and a national client portfolio. This is a senior, customer-facing Odoo Functional Consultant role leading full-lifecycle Odoo implementations across Accounting, Inventory, Manufacturing, Sales and eCommerce for SMEs and mid-market clients. … configuration, data migration, UAT, training and go-live (Odoo 17/18) Run Odoo discovery and Conference Room Pilot workshops with finance, operations and customer-experience stakeholders, mapping current state to Odoo best practice Configure Odoo core modules – Accounting, Sales, Purchase, Inventory, Manufacturing (MRP), eCommerce, POS and Recruitment ...

Title: Product Owner – EV Charging - (phone number removed) Number of Positions: 1 Duties: Seamless and Smart Energy (S&SE) is responsible for the customer experiences within this theme. As the Charging Product Owner within the S&SE theme you will be responsible for co-ordinating the release of value … ceremonies and Theme level sprint showcases as required Collaborate across the Theme to ensure synergies are captured and dependencies are highlighted. Lead Charging Customer experience landscape Skills: Essential Criteria Customer first mindset Good understanding of automotive industry, including competitor and market awareness Project management, leadership and planning ...

hybrid clouds. The world’s largest companies and public sector organizations trust DXC to deliver services that drive new levels of performance, competitiveness, and customer experience across their entire IT environment. Our more than 125,000 employees in over 70 countries are trusted by our customers to deliver … involve people leadership or project ownership. The role requires hands‐on execution, strict adherence to operational procedures, and close collaboration with internal teams and customer stakeholders. Role Scope This role is strictly operational and execution-focused: Daily operational tasks and support activities Incident response, troubleshooting, and escalation No people ...

summary Are you passionate about improving patient pathways and helping NHS teams deliver smarter, more efficient care? Were looking for a Customer Success Consultant to work closely with NHS clients to increase adoption of Patient Initiated Follow Ups (PIFU) and support an overall reduction in unnecessary follow-up appointments. … support decision making Provide training guidance and ongoing support to ensure successful adoption and user confidence Act as a trusted advisor ensuring a positive customer experience and effective use of the platform Collaborate with internal teams to deliver solutions aligned with NHS priorities and client needs About ...

enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry. What You Will Do: - Provide timely, professional, and effective … special testing of chambers, including research and development profiles, where extra technical expertise is required. - Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work. - Support quality audits and production inspections, ensuring products meet the highest standards before dispatch. - Assist ...

thousands of parking locations nationwide. By enabling drivers to use the apps they already trust, NPP removes friction, increases choice, and delivers a consistent customer experience while creating efficiency and value for local authorities and service providers alike. Originally established by the Department for Transport and now operating … efficiency and value for money. Support sustainable growth by aligning people, processes, and suppliers to organisational priorities. Person Specification Essential Proven leadership and management experience within a complex or scaling organisation. Strong financial and commercial acumen, with experience managing budgets, suppliers, or contracts. Demonstrated ability to use performance ...

challenges arising from managing aging assets, complex system interfaces, whilst embracing new services enabled through automation, data analytics and technology and achieving their customer service goals.* As the Client Framework Director, you will be responsible for setting our growth strategy for the NH Digital Services account. A key success … infrastructure and operational technology and how they relate to providing service to NH’s wider supply chain partners’ delivery and ultimate customer experience will be a distinct advantage. Experience of transportation and/or National Highways Operational Technology will further enhance the role’s ability to successfully ...

foundation brake components. The Brakes Engineering team is responsible for specifying, engineering, and delivering braking systems from concept through to production, ensuring they meet customer expectations and all regulatory requirements. Our mission is to deliver safe, silent, and clean braking systems that enhance the overall vehicle experience. Key Performance … leads Programme and vehicle engineering teams External stakeholders including: Supplier Technical Assistance (STA) Suspension and vehicle systems teams Procurement and weight engineering teams Skills & Experience Essential Knowledge of foundation brake components (discs, pads, calipers, shields) Strong project and time management skills Ability to communicate effectively and collaborate with Tier ...

Product Owner? Expleo are seeking a highly organised and proactive Product Ownership Team Lead. Seamless and Smart Energy (S&SE) is responsible for the customer experiences. As the Charging Product Owner within S&SE, you will be responsible for co-ordinating the release of value from all supporting Portfolio … luxury car Manufacturer, based in the West Midlands, on a Contract basis. Key Responsibilities of the Product Owner include: * Lead the JLR Charging Customer experience landscape * Act as the primary liaison between business stakeholders and development teams * Facilitate regular communication with internal and external stakeholders * Responsible ...