1 to 25 of 96 Customer Experience Jobs in the West Midlands

Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root … in change management initiatives aiding in the successful adoption of new processes and functionalities. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Fulfilling any 'super-user' input such as minor changes to organisation structure, screen design and data types as permittable which … have been identified through Continuous Improvement Forum or have been raised as enhancement. Provide valuable feedback on system performance, user experience, and potential improvements. Working together with Systems Manager and Compliance team to identify and create systems data retention policy and deletion concept. Support in the creation and maintenance of ad-hoc reports for end users. Key Requirements: Previous More ❯

in the digital lifecycle and helping them outperform their competition through speed and innovation. About Apexon: Apexon brings together distinct core competencies – in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and our deep expertise in BFSI, healthcare, and life sciences – to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. You’ll have: Bachelors or higher in Computer Science (or equivalent work experience) 3-6 years of application development engineering experience Programming and software development in Java Experience building transactional systems and strong understanding of software architecture Strong written and … Good attention to detail and analytical thinking Ability to work independently and in collaboration with other team members Front end web-stack development Preferred Qualification REST based Web services Experience with Microservice architecture Experience with React and Angular Experience with Spring, Hibernate, Rabbit MQ, Hazelcast Experience with Gitlab and Kubernetes Basic PL-SQL knowledge to be More ❯

Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Ensuring excellent customer experiences while assisting to and addressing user concerns. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with relevant teams to identify root … in change management initiatives aiding in the successful adoption of new processes and functionalities. Contribute to continuous improvement projects, providing insights and suggestions for enhancing system functionality and user experience working closely with HR System Champions across the company. Fulfilling any 'super-user' input such as minor changes to organisation structure, screen design and data types as permittable which … have been identified through Continuous Improvement Forum or have been raised as enhancement. Key Requirements: Previous HR System experience, specifically Oracle Cloud Applications (Oracle Human Capital Management/Oracle HCM/Oracle Fusion HCM application modules). Experience in writing test scripts, managing testing processes, reporting on test outcomes and UAT completion. Creating reports in Oracle HCM Proficient More ❯

well as manage our digital roadmap. This role will oversee the performance and evolution of our ecommerce site, working closely with our digital agency to drive continuous improvements in customer experience and conversion. The ideal candidate will be a Shopify expert with a strong understanding of DTC ecommerce best practices, website performance optimisation, and process efficiencies. Key Responsibilities … roadmap. Act as the primary liaison between the business and the digital agency, ensuring effective delivery of technical improvements. Manage website enhancements, ensuring they align with business objectives and customer needs. Maintain a deep understanding of the Shopify ecosystem, apps, and integrations to optimise performance. Website Optimisation & Customer Experience Identify and address customer friction points to … improve website usability and performance. Take practical, insight-driven approach website improvements. Use qualitative and quantitative insights (e.g., customer feedback, heatmaps, and analytics) to inform enhancements. Continuously refine the online shopping journey to increase engagement and improve overall customer satisfaction. Advocate a UX and Luxury focused mind set, ensuring teams and partners deliver an intuitive and seamless user More ❯

in the digital lifecycle and helping them outperform their competition through speed and innovation. About: My client brings together distinct core competencies - in AI, analytics, app development, cloud, commerce, CX, data, DevOps, IoT, mobile, quality engineering and UX, and their deep expertise in BFSI, healthcare, and life sciences - to help businesses capitalize on the unlimited opportunities digital offers. Our reputation … should excel in working with large-scale applications and frameworks and have outstanding communication and leadership skills. You'll have: Bachelors or higher in Computer Science (or equivalent work experience) Minimum 2 years of application development engineering experience Programming and software development in Java Experience building transactional systems and strong understanding of software architecture Strong written and … Good attention to detail and analytical thinking Ability to work independently and in collaboration with other team members Front end web-stack development Preferred Qualification: REST based Web services Experience with Microservice architecture Experience with React and Angular Experience with Spring, Hibernate, Rabbit MQ, Hazelcast Experience with Gitlab and Kubernetes Basic PL-SQL knowledge to be More ❯

of facilities management requirements and administration which interfaces with onsite teams and clients (both internal and external) so excellent communication skills, organisation skills are essential. With good interpersonal skills, customer focus and the ability to coach, the Team Senior will act as a first escalation for queries and challenges faced by team members. They will support the Team Leader … relationships, ensure tasks are completed in a timely manner and ensure actions are followed up quickly and effectively. The Team Leader will work closely with Team Leaders, Performance Manager, Customer experience Manage and the Regional Helpdesk Manager as well as Technical Teams to manage a breadth of KPI's including, Continuous Improvement, Performance, Productivity and KPI's. What … will you deliver? Support the team to achieve SLAs for response times, resolution rates, and customer satisfaction across contractual KPIs. Efficient handling and resolution of incidents and service requests. Identifying and escalating recurring issues to the Team Leaders. Continually learn and help to improve problem-solving efficiency within the team. Continuously identify opportunities to streamline processes and improve efficiency. More ❯

and work with the business, business analysts and other resources to help develop innovative solutions as necessary to continue to improve the delivery of GPA outcomes and improve client, customer and GPA experiences. Therefore, specifically to the business plan, this role will also help lead on areas of digital innovation and end-to-end processes, reviewing business plan objectives … and deliver change management strategies that support transformation goals. Digital Transformation Drive the design and delivery of digital services and solutions that enhance operational performance and the Client and Customer experience. Support the Head of Corporate Systems to introduce scalable, secure, and user-centred technologies, in line with GPA principles and more broadly with GDS & CO. Lead the innovation … data professionals. Cultivate a collaborative, agile, and inclusive working environment. Promote a culture of innovation, collaboration, and continuous learning within the team and the wider organisation. The Successful Applicant Experience & Technical Skills Essential criteria: Substantial experience in digital, data, or technology strategy and transformation leadership roles. Demonstrable track record of delivering large-scale organisational and cultural change. Deep More ❯

the Role Essential: End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience with containerization technology and orchestration platforms e.g. Docker, Kubernetes Hands-on experience in installing, configuring, operating, and monitoring CI/CD pipeline tools Experience in Python, JavaScript … Golang. Vast working experience on Gitlab CI or GitHub Actions Experience in monitoring tools as Grafana, ELK Experience in Agile software development systems and JIRA Tools. Understanding IT, network services and security Ability to collaborate effectively with others to drive forward key security objectives Strong communication skills including presentation and documentation writing (to both technical and business … Proven problem-solving abilities Assertiveness, and the ability to drive through change Excellent team working skills including the ability to work effectively within a geographically disparate team Advantageous: SIEM Experience with Elastic Stack (ELK) Knowledge of ArgoCD, Terraform Knowledge CI/CD tools Ansible, Circle CI, Jenkins, Parker, Terraform Knowledge of Offensive testing frameworks Message processing using Kafka, Rabbit More ❯

identifying new ways of working and embedding strategically critical business-initiated improvements. This includes driving the Zellis commercial performance, leading change initiatives and being accountable for maximising revenue and customer satisfaction. In this role your key responsibilities will be: Overall Lead strategic change programmes creating new service propositions, monitoring and driving commercial returns Analyse insights Analyse customer and … financial insights: review market research and data to understand customer behaviour and market trends. Be the voice of the customer: advocate for customer needs and ensure propositions are aligned with customer expectations. Keep up with customer trends and competitor activity: Staying informed about the latest developments in the market is crucial for developing leading customer propositions. Implementation Develop and implement new customer propositions - building on our leadership in Benefits, HR and Payroll. Develop the business case for major change for each improvement initiative - (expected revenue, cost, resources, delivery time frame, risks & implementation difficulty) Lead the design and implementation of new initiatives: Develop customer blue prints and experience journeys. Mobilise the organisation More ❯

Business Analyst - Digital, Marketing, Data, Customer Journey, Data, System Implementation Birmingham, Hybrid 2-3 days per week depending on phase of project Fixed Term Salaried position - £55,000 - £65,000 We are seeking a skilled Business Analyst to join our clients team in Birmingham. The ideal candidate will have strong expertise working on Digital Customer Experience type … including CRM and Data led Marketing systems. You will collaborate closely with digital and product teams to lead requirements and documentation for a new CRM and Marketing system implementation. Experience of Retail/Customer interaction type CRM/Marketing environments will be a big benefit. Responsibilities: - Analyse and interpret business processes, customer interactions and touchpoints to enhance … CRM strategies and improve customer experience. - Work with marketing teams to understand the needs of large volume data-driven and AI campaign tools. - Collaborate with digital and product teams to identify opportunities for product enhancements and process improvements. - Develop requirements for reporting and dashboards. - Work closely with Data Engineering teams to elicit data migration requirements for migration to new More ❯

Business Analyst - Digital, Marketing, Data, Customer Journey, Data, System Implementation Birmingham, Hybrid 2-3 days per week depending on phase of project Fixed Term Salaried position - £55,000 - £65,000 We are seeking a skilled Business Analyst to join our clients team in Birmingham. The ideal candidate will have strong expertise working on Digital Customer Experience type … including CRM and Data led Marketing systems. You will collaborate closely with digital and product teams to lead requirements and documentation for a new CRM and Marketing system implementation. Experience of Retail/Customer interaction type CRM/Marketing environments will be a big benefit. Responsibilities: - Analyse and interpret business processes, customer interactions and touchpoints to enhance … CRM strategies and improve customer experience. - Work with marketing teams to understand the needs of large volume data-driven and AI campaign tools. - Collaborate with digital and product teams to identify opportunities for product enhancements and process improvements. - Develop requirements for reporting and dashboards. - Work closely with Data Engineering teams to elicit data migration requirements for migration to new More ❯

As a Data Insights Manager, you will be responsible for providing critical insights into customer contact data, driving decision-making and improving operational efficiency. We are seeking a dynamic and forward-thinking Manager who is passionate about data-driven insights and leading teams to success. In this role, you will oversee the analysis and interpretation of customer contact … data, turning insights into actionable strategies that enhance customer experience and improve operational efficiency. Your expertise in data analysis, Workforce Management (WFM) and Customer Relationship Management (CRM) systems will support process optimisation and inform decision-making across the Business. As a leader, you will manage and develop a team of Analysts, ensuring they have the skills and … offering an exciting opportunity to shape both the team and broader business operations. You will collaborate with cross-functional teams, produce insightful reports and contribute to strategies that drive customer satisfaction and business performance. Successful applicants will be required to provide proof of eligibility to work in the UK from their first day of employment. Preferred Skills, Qualifications and More ❯

Salary: Up to £110,000 + 33% annual bonus + PMI + benefits package Newly created role reporting to the Head of Customer Service Strategy & Change Lead strategic change and process excellence to empower our people, delight customers, and stay ahead in a digital environment. Hybrid role: 60% homeworking, 40% in Stratford-upon-Avon About the role This is … a new opportunity during a major transformation. Our Customer Services division, with around 1,900 staff across claims, underwriting, pricing, and operations, is undergoing a digital and omni-channel transformation to enhance efficiency and customer experience. As the change delivery and process management lead, you will drive the change agenda, oversee the change portfolio, and ensure successful delivery … aligned with strategic goals and regulations. You will collaborate with senior stakeholders to develop a change roadmap, ensuring initiatives are within budget, achievable, and improve operational and customer outcomes. You will also align divisional goals with broader transformation programs, ensuring smooth integration and adoption. Your role includes embedding best practice change disciplines, fostering a culture of continuous improvement, and More ❯

operations through cutting-edge technologies and service models. By overseeing end-to-end delivery of these high-profile programmes, you will not only protect and grow BT's existing customer relationships but also play a pivotal role in winning new business through excellence in execution. In a rapidly evolving digital landscape, where customer experience defines competitive advantage … CC Engineers, etc. Accountable for achieving and exceeding T&T CC Key Performance Indicators (KPI's), i.e. of Right First Time (RFT) Milestones, Revenue Realisation, Cost to Serve and Customer Net Promoter Score (NPS) Manage the successful delivery of T&T CC programs to contracted service levels and within defined financial targets and improving customer satisfaction Oversee change … governance, management of third-party suppliers through T&T CC program delivery (e.g. Cisco, Avaya, Verint, etc.) Delivery customer satisfaction and building long-term relationships with our customers based on development by being an effective influential, senior leader with strong relationships strategic partners and suppliers. Strong leadership skills and experience of managing large teams, setting clear direction and More ❯

JLR Comms, Launch, and Product teams. Foster a culture of accountability, collaboration, and continuous improvement. Support the team by clarifying priorities, managing expectations, and aligning efforts with program goals. Experience/Skills: Sound working knowledge of all aspects of the marketing mix Experience working in an advertising agency is essential Innovative and strategic approach to problem-solving Flair … for multi-tasking and handling a high volume of work effciently and accurately Meticulous attention to detail Financial acumen including estimating and budget tracking Experience in a client-facing role Experience project managing global processes Adept at working effectively under pressure and meeting deadlines Excellent presentation and verbal/written communication skills Proficient using Microsoft Excel, Word and … Able to articulate and present ideas with conviction - excellent presentation skills (both in-person and via phone) A clear communicator, in person and writing Highly organised and flexible Automotive experience would be beneficial What we do? As Accenture, we deliver meaningful customer experiences, which is the new battleground for brands. Marketers today are expected to deliver exceptional customer More ❯

Location: Hybrid Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have come this far because our customers know … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … team in place (with the relevant skills and experience) as well as enjoying what they do and where they work, means we can deliver the projects that make a real difference to our customers. Our obsession has always been to use technology to make our clients’ businesses more efficient, and our people are critical to us in achieving this More ❯

Customer Success Manager: Data and Retail Media About Us Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker. Snappy exists to enable local high street businesses to serve … Brand Media Team partners with leading brands from many sectors and aids them in effectively communicating their brands across the Snappy platform. Our mission is to better understand the customer experience while driving value for our retail partners, brand collaborators, and Snappy Shopper itself. We focus on revenue growth, strengthening customer relationships, and increasing gross merchandise value … GMV), all while aligning with Snappy Shopper's strategic goals-both short and long-term. About the Role The Customer Success Manager will manage end-to-end relationships with some of our key partners who use Snappy Media's platform. Covering all areas of the engagement including business development and campaign delivery, this individual will use their proven data More ❯

well-established brand in the hospitality sector , operating over 2,600 pubs, restaurants, and hotels across the UK . Their digital analytics function is expanding to enhance website performance, customer journeys, and marketing effectiveness . The analytics team is structured into four key areas: Digital – Website and app reporting, deep-dive analysis, and future planning CRM – Customer database … management, campaign analysis, and reporting Loyalty & Customer Insights – Understanding and segmenting customer behavior Data Science & Engineering – Supporting analytics efforts and proving business value The Role As a Digital Data Analyst , you will be responsible for website performance analytics, ensuring high-quality data reporting and debugging tracking issues. You will provide valuable insights that enhance the customer experience … Work with SQL to manipulate and analyze datasets Build automated dashboards and reports to track website performance Support conversion rate optimization (CRO) initiatives by identifying drop-off points in customer journeys Work with marketing and product teams to optimize digital campaigns and user experiences Your Skills and Experience The ideal candidate is a web analytics professional with strong More ❯

As a Product Owner you will be responsible forCreating and delivering a best-in-class app experience through the application of agile product management methodologies. You will continuously develop a digital product that enhances the customer experience and enables GK to deliver significant revenue growth target whilst managing the app CI development process delivering the digital product … user stories, sprint planning, and other agile ceremonies Translate high-level product roadmap into achievable product backlog items. Design and develop journeys and features that increase revenue and improve customer experience Ensure QA of the app and its testing and release process is robust Tracking and measurement of product and financial KPIs Ensuring app stores experience reflects … work closely with external partners to ensure the best possible solutions for digital products Help educate and embed product methodology within the business To be the voice of the customer for the digital product within the business Provide insight for defining and planning the overall Product Roadmap based on specialised knowledge What you'll bring Experience working within More ❯

Shopify store, ensuring data accuracy, brand consistency, and SEO optimisation. The successful candidate will also carry out regular audits of existing listings to maintain data integrity and enhance the customer experience. Key Responsibilities: Product Uploading: Create, upload, and update product listings on Shopify with complete and accurate information (titles, descriptions, tags, pricing, images, stock levels, variants, barcodes, weights, etc. … Coordinate with the content, design, and stock teams to gather required information and assets for each listing. Manage product categorisation, collections, and filtering options to ensure a seamless browsing experience for customers. Update stock systems with outer quantities, categories, and barcodes. Auditing: Conduct regular audits of the online product catalogue to identify and correct inaccuracies, outdated content, or inconsistencies. … Ensure compliance with internal standards and Shopify best practices. Optimisation: Implement SEO-friendly product titles, descriptions, and tags to improve search visibility. Suggest improvements to product pages based on customer feedback, industry trends, and analytics. Work with relevant teams to update and improve product imagery and presentation. Coordination: Coordinate with Marketing, Design and Purchasing teams Coordinate with the content More ❯

property manager by providing an exceptional HR/Employee Relations service to our teams, coaching and supporting line managers to develop high performing teams and deliver a high-quality customer experience to internal and external customers. You will ensure that our employees have a great experience which is engaging, well managed and frustration-free. Reporting into the … across the wider People team – Payroll, HR Services, Reward/Benefits, Recruitment, Learning & Development Supporting the Head of People Partnering on various projects as appropriate Required Skills & Qualifications: Demonstrable experience of managing complex employee relations cases and coaching line managers Demonstrable experience of TUPE legislation (in/out) consultation and due diligence An excellent communicator - both written and … wider People team. Resilient and determined, someone who loves to do a great job, spots an opportunity to improve a process and is all round proactive in their ways. Experience of HRIS Systems - iTrent would be advantageous. W hat’s in it for you? Our customers deserve the best and the same applies to our people. We will provide More ❯

Role: Senior Salesforce Administrator Salary: Up to £65,000 (depending on experience) Location: United Kingdom - Remote TechOhana has collaborated with a flourishing Wealth Management end user who is searching for a Senior Salesforce Administrator to take charge of their Salesforce platform and drive its optimisation to deliver exceptional user experiences. As the SME for their Salesforce platform, you'll … have the chance to shape the organisation's future, significantly impacting customer experiences and overall efficiency. Collaborating with a diverse team, you'll be empowered to lead projects, implement innovative solutions, and drive continuous improvement. Day-to-day BAU tasks will consist of complex customisations, bug fixes and configurations ensuring the platform is running smoothly. Alongside this, you will More ❯

Role: Senior Salesforce Administrator Salary: Up to £65,000 (depending on experience) Location: United Kingdom - Remote TechOhana has collaborated with a flourishing Wealth Management end user who is searching for a Senior Salesforce Administrator to take charge of their Salesforce platform and drive its optimisation to deliver exceptional user experiences. As the SME for their Salesforce platform, you'll … have the chance to shape the organisation's future, significantly impacting customer experiences and overall efficiency. Collaborating with a diverse team, you'll be empowered to lead projects, implement innovative solutions, and drive continuous improvement. Day-to-day BAU tasks will consist of complex customisations, bug fixes and configurations ensuring the platform is running smoothly. Alongside this, you will More ❯

most exciting data set in the country. And from the insights gained, we build scalable, high-performance products using cutting-edge technology that give our customers an amazing shopping experience - like our award-winning Smartshop app. In an inclusive, agile environment, you'll have the space to be curious, to experiment, and to solve real-world challenges. And you … the hands of millions of people across the UK. As a Senior .NET Engineer, you'll apply architectural and engineering principles to define and deliver technology that provides better customer experiences and business efficiency whilst reducing business cost. We'd love for you to be yourself - analytical, curious and unafraid to learn new skills or challenge the status quo. … are You'll have programming expertise in relational and non-relational database technologies, backed by expertise in engineering practice and architectural and engineering principles. In addition, you'll need experience in software design and implementation, security, cloud, infrastructure as code and CI/CD and relevant hardware. As well as all this, we'll look for self-drive and More ❯

Job Title Service Delivery Coordinator Location Worcester Salary - £27,000 - £30,000 dependant on experience About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping … Delivery Coordinator to lead various technology-related projects, including fibre broadband service delivery operations for their IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders through network provisioning, installation coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality … and customer satisfaction. Key Responsibilities: Manage end-to-end service provisioning from initial customer request through live service activation. Conduct detailed address validation and location-specific service availability. Coordinate installations with internal technical team and external contractors. Track installation milestones and maintain real-time visibility of service delivery pipeline. Manage order amendments, in-flight changes/delays, service More ❯