26 to 50 of 50 Customer Experience Jobs in the West Midlands

insights to inform DG-level decision-making, risk appetite setting, and departmental prioritisation. Articulate business impacts: how risks could affect operations, resilience, service delivery, customer experience, staff safety or data protection. Support senior leaders (e.g., Director General for Finance) by outlining options, consequences and recommended mitigations. Stakeholder Leadership … models, or outreach activities). Provide options and recommendations while enabling the business to understand and own its risk decisions. What skills, knowledge and experience will you need? Experience providing analysis, risk assessment, or decision support within complex, multi-team environments ideally in large organisations with distributed accountabilities ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join us on an exciting journey as we transform Great Britain's energy system … minds and innovative thinking. As a Senior Product Owner, you will play a pivotal role in enhancing our digital platforms and ensuring a seamless experience for all stakeholders. Your contributions will directly impact our mission to deliver an efficient, transparent, and customer-focused connections process. What ...

Drive our growth. Shape customer opportunity. Be our next Senior Business Development Representative! Were looking for a Senior BDR to fuel our pipeline, convert insight into opportunity, and play a key part in supporting our Account Management and Marketing teams. Youll be the voice behind our campaigns, the curiosity … every customer conversation, and the driving force behind high-quality Sales Qualified Leads (SQLs). From turning MQLs into meaningful conversations to uncovering upsell and cross-sell potential, youll help us connect the right customers with the right solutions all while capturing the intelligence that powers smarter selling. This ...

enjoying a supportive and professional workplace. As a Technical Support Engineer, you'll play a pivotal role in delivering exceptional technical support and ensuring customer satisfaction, all while enhancing your skills and experience in the electro-mechanical engineering industry. What You Will Do: - Provide timely, professional, and effective … special testing of chambers, including research and development profiles, where extra technical expertise is required. - Handle warranty-related matters, liaising with suppliers and ensuring customer accounts reflect accurate chargeable/non-chargeable warranty work. - Support quality audits and production inspections, ensuring products meet the highest standards before dispatch. - Assist ...

logistics. From Harvey Nichols and Selfridges, to Papa Johns, Vue International and Hobbycraft, our award‑winning tech services and software help brands deliver exceptional customer experience, every single day. As we continue to grow, we’re looking for curious, proactive problem‑solvers to help us keep mission‑critical … distribution centres. This isn’t just break–fix. You'll become a trusted expert, working closely with 1st–3rd line teams, suppliers, and customer stakeholders to keep systems stable, solve recurring problems, and continuously improve how we support our customers. If you love getting stuck into complex issues, enjoy ...

base - plus additional earning potential (around 1/3 of salary in addition) About the Role: We are looking to hire a new Customer Support Executive to play a key role in driving new member growth at our client. A background in farming is highly desirable for this position … agriculture studies - anything within that field would considered. You will be assisting customers with their annual subscription renewals and delivering a "best in class" customer experience to our customers, delivering the happiness we promise. You'll receive full support to succeed, including comprehensive product training, sales coaching ...

supply chain software solutions tailored to their unique needs. As we continue to grow, we are looking for a passionate, proactive, and solution-oriented Customer Success Consultant to join our dynamic team. This is an exciting opportunity for someone eager to develop their career in customer success … clients. Responsibilities: · Build and maintain strong relationships with customers to drive retention and satisfaction. · Serve as the primary point of contact for customer inquiries, ensuring prompt and accurate resolutions. · Foster long-term client relationships by understanding their goals, challenges, and requirements. · Develop a strong understanding of our software solution ...

translating them into technology solutions to support organisational objectives. Key Responsibilities: • Requirements Gathering: Collaborate with internal and external customers to document user/customer requirements using various research methods, facilitating effective change and improved customer/user outcomes. • Requirements and Process Mapping: Support the production of functional … within technology • Systems implementation and optimisation experience • Demonstrated ability to create business cases for change • Experience in defining functional, non-functional, and CX/UX requirements, leading to technology implementation Job Title: Senior Business Analyst Job Type: Permanent Location: Solihull (3 days a week on site) Salary ...

solving technical problems and leading teams energizes you, this role was made for someone at the top of their game. ERP/Technical Customer Support Manager £60,000 - £65,000 base + up to 10% performance bonus + other benefits | Hybrid | UK/National Stack: Join a fast-growing … team and get hands-on with high-priority support tickets and P1 escalations. That someone? Could be you. Payoff: As ERP/Technical Customer Support Manager , youll wear two hats: Leader: Coach and grow your team, influence product decisions, and ensure customers dont just use the softwarethey thrive with ...

user issues Troubleshoot and maintain servers, networks, cloud platforms, and endpoint systems Escalate complex issues when required while ensuring SLA targets and customer experience standards are met Deliver on-site technical support, including installations, maintenance, and troubleshooting Maintain accurate documentation, knowledge base articles, and ticket records … skills Conduct root cause analysis to identify recurring issues and support continuous service improvement Represent the organisation professionally when interacting with clients Technical Skills & Experience: Microsoft 365: Exchange Online, SharePoint, Teams, Entra ID (Azure AD) Operating Systems: Windows Server, macOS Active Directory: User & group management, GPOs, permissions Networking ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

internal service functions too. The desire is to recruit an experienced and capable senior IT manager to take a fresh look at the internal customer experience journey, the service department processes and people, and drive a step-change in performance. Reporting to the CIO, this is a holistic … business acumen and understanding, and be able to shape and lead a high performing service team. Specific market sector knowledge is not important, but experience in a multi-site/multi-entity organisation would be very helpful. A relevant computer science degree is preferable. Gravitas and personal credibility ...

days onsite) Were partnering with a growing, technology-led business to appoint a Network Service Operations Manager responsible for ensuring operational performance and customer experience across a national service network click apply for full job details ...

Trent As a Transformation Business Analyst , you will play a key role in delivering strategic change initiatives that improve operational efficiency and enhance customer experience. Working closely with cross-functional teams, you will help shape and deliver impactful solutions that align with organisational strategy and l click apply ...

dynamic and innovative retail, wholesale and foodservice business, committed to delivering exceptional customer experiences and staying at the forefront of industry trends. A company that now owns 250 SPAR convenience stores and employs more than 5,000 people, with a turnover of £1.3 billion. Job Purpose: Reporting … organisational confidentiality in line with the GDPR. Demonstrate commitment to equality and diversity. Comply with all legislative and Health & Safety requirements. Person Specification: Proven experience improving commercial processes and reporting within a retail and wholesale trading environment. Strong analytical capability; able to convert complex data into clear, decision-ready ...

VIQU have partnered with a leading provider of software solutions across higher education, conferencing, and events helping organisations streamline operations, enhance customer experiences, and operate more efficiently. This is a pivotal role within their internal technical delivery function, responsible for integrations, reporting, data migrations, infrastructure, and advanced technical support. … they invest in platform modernisation and growth, this team sits at the intersection of customer delivery and product evolution. You’ll act as a player-manager leading a small distributed team while remaining hands-on in technical delivery. Essential Skills & Experience Strong SQL skills (complex queries, troubleshooting, data ...

upsell and maximise commercial outcomes. With your energy, curiosity and hunger to close, you ll help fuel our sales pipeline while delivering an outstanding customer experience. Please note: To complete your application, you will be redirected to Wilmington Plc s career site. At Wilmington Plc, we celebrate individuality … have clicked apply ! Job Purpose, Tasks and Responsibilities You will be responsible for: • Driving top-of-funnel activity through qualified inbound engagement. • Delivering excellent customer service while achieving and exceeding monthly sales targets. • Managing inbound enquiries across channels such as phone, email and live chat in line with agreed ...

making it smarter, faster, and more human. Our team partners with leading financial institutions to deliver digital-first solutions that simplify complex processes, enhance customer experiences, and drive sustainable growth. One of our core values is clarity through collaboration —we believe the best solutions are born when business insight … ensure solutions remain compliant and competitive. Facilitate workshops and design sessions to align business goals with technical capabilities. What You'll Bring Proven experience as a Business Analyst in the banking, financial services sector or consulting . Strong understanding of core banking systems, digital channels, and regulatory frameworks. Excellent ...

excited by the world of automation, intelligent workflows, and enterprise‐grade AI solutions, this is the perfect opportunity to step into a strategic customer-facing role with significant impact. In this role, you will manage and grow a portfolio of enterprise accounts, working closely with senior stakeholders to understand … solutions. You’ll take the lead on revenue growth, account planning, and expansion opportunities - while partnering with cross-functional teams to deliver world‐class customer experiences. What You’ll Do Own and manage strategic relationships within assigned enterprise accounts Drive revenue growth through cross-sell and upsell opportunities Lead ...

digital transformation across the business. Our Digital & Technology team is at the heart of this journey, creating cutting-edge solutions that improve efficiency, elevate customer experiences, and deliver real business impact. The Role We’re looking for an Enterprise Data Architect to play a pivotal role in shaping … investments Influencing senior stakeholders across business and technology to align on data decisions What We’re Looking For Strong enterprise and data architecture experience, with domain-driven design expertise Deep knowledge of modern data platforms (data warehouses, lakes, lakehouse architectures) Proven experience with enterprise data modelling ...

exciting opportunity to join one of Europe's largest privately owned IT organisations, delivering cutting-edge AV solutions across a variety of customer sites. What's on offer: Competitive salary: £32,000 - £35,000 Hybrid working and core hours aligned with role requirements Ongoing career development and life-long … Engineer , you will be responsible for the installation of professional AV systems across client sites. This role suits someone with hands-on AV installation experience, strong problem-solving ability, and the confidence to work independently or alongside team members and subcontractors to deliver high-quality solutions. Key Responsibilities Installation ...

looking for a Digital Architect to help shape and govern digital solutions that deliver exceptional customer experiences and power a large-scale digital transformation. You'll work in a fast-moving, agile environment, collaborating closely with product, engineering, and delivery teams to design digital services that are scalable, secure … wider enterprise architecture vision and governance frameworks Championing modern engineering practices, including test-driven and behaviour-driven development What you'll bring Proven experience designing and architecting digital solutions, ideally in complex or large-scale environments Strong knowledge of mobile platforms, CRM, eCommerce, and cloud technologies (Azure and/ ...

Trent As a Transformation Business Analyst , you will play a key role in delivering strategic change initiatives that improve operational efficiency and enhance customer experience. Working closely with cross-functional teams, you will help shape and deliver impactful solutions that align with organisational strategy and long-term objectives. … Role In this role, you will: Identify, define, and support change initiatives that deliver clear customer value and measurable commercial benefits. Engage, influence, and collaborate with stakeholders to secure input, alignment, and commitment throughout delivery. Elicit, document, and agree end-to-end requirements spanning people, processes, and technology. Contribute ...

alternative product solutions across the full hardware and services portfolio. Manage accurate forecasting, pipeline reporting, and CRM updates. Deliver timely quoting, order management, and customer communication. Lead regular engagement through calls, QBRs, and face‐to‐face meetings. Work closely with Purchasing, Support, and Finance to ensure a seamless customer ...

team: We are looking for a certified Pega Senior Decisioning Architect to join our team. The ideal candidate will excel in Pega’s Customer Decision Hub and be experienced in developing and implementing advanced decisioning strategies to deliver personalised customer experiences and drive business growth. As a member … team, you will have the opportunity to: Design and implement end-to-end decisioning solutions using Pega Decisioning and Customer Decision Hub. Translate business needs into robust technical solutions in partnership with stakeholders. Lead and mentor teams on Pega decisioning and Next-Best-Action (NBA) strategies. Ensure compliance with ...