26 to 50 of 64 Customer Experience Jobs in the West Midlands

Stratford-upon-Avon About the role This is an exciting time to join NFU Mutual and be part of a newly created team. The Customer Process Centre of Excellence, within our evolving Customer Service Strategy and Change team, will centralise expertise, streamline end-to-end processes, and enhance … customer experience while boosting our enterprise-wide collaboration. This is a fantastic opportunity to help shape the future of our business and make a real impact as we set the stage for ambitious growth. As a Process Data Analyst, youll play a key role in supporting NFU Mutuals ...

Stratford-upon-Avon About the role This is an exciting time to join NFU Mutual and be part of a newly created team. The Customer Process Centre of Excellence, within our evolving Customer Service Strategy and Change team, will centralise expertise, streamline end-to-end processes, and enhance … customer experience while boosting our enterprise-wide collaboration. This is a fantastic opportunity to help shape the future of our business and make a real impact as we set the stage for ambitious growth. As a Process Data Analyst, you’ll play a key role in supporting ...

looking to appoint a Regional Business Development Manager/Account Manager . This role offers a genuine opportunity to build meaningful customer relationships in a sector where face-to-face engagement has historically been limited, with strong support from an established brand and operational infrastructure. The Opportunity This … balanced, field-based sales role , with an even split between developing existing customer accounts and winning new business within your region. You will take ownership of an established portfolio while also proactively identifying and converting new customers, using a consultative, service-led approach. The focus is firmly on long ...

/monthly service reporting You will be: • an experienced service delivery manager/designer or delivery manager with good knowledge of service delivery • have experience managing teams making change to the system • some Agile and DevOps experience • ideally some understanding of customer experience and UX discipline. … Client Account experience or GDS • Able to communicate with varied stakeholders and communicate at a technical level but also take a strategic view of the future of the platform to support Client digital ambition. If you are interested in this position and would like to learn more, please send ...

specialist data team delivering trusted performance insight to support executive and board-level decision making. Drive data-led understanding of operational, financial and customer outcomes to inform process improvement and remediation activity. Hybrid role with 80% homeworking and 20% in Stratford-upon-Avon About the role As Process & Performance … Data Manager, youll lead a specialist data team responsible for delivering high-quality insight that informs senior decision-making across Customer Services and the wider business. Youll oversee the design and delivery of performance, MI and KPI frameworks that bring together operational, financial and customer data to provide ...

technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive it to completion. Keeping the customer at the heart of everything they do. Their team leads the way for implementing complex Voice, Network, Wireless and Security Solutions across a wide array … technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do.You will:* Capture detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies.* Acts ...

proud to be partnering with a local council to recruit a Senior Service Designer to support a major transformation programme focused on enhancing customer experience. This is an exciting opportunity to influence high-impact services and shape the way residents interact with the council. About the Role … improvements in information systems, data management and organisational processes. Support service areas in mapping business flows, identifying interdependencies and crafting an ambitious transformation vision. Experience & Skills Required Essential Experience: Experience working within multidisciplinary teams to design and build services or improve existing service delivery. Proven experience ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Join us on an exciting journey as we transform Great Britain's energy system … minds and innovative thinking. As a Senior Product Owner, you will play a pivotal role in enhancing our digital platforms and ensuring a seamless experience for all stakeholders. Your contributions will directly impact our mission to deliver an efficient, transparent, and customer-focused connections process. What ...

Service Desk Support Manager (MSP Experience advantageous!) – Birmingham/Hybrid £40,000-£50,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. This is a leadership role overseeing the Support Desk, driving excellence, performance and technical … innovation. If you’re a proven MSP leader who thrives on improving organisations, elevating customer experience and guiding technical teams this is the perfect opportunity! The Role As the Service Desk Lead, you will take ownership of day-to-day technical operations and act as the primary escalation ...

Drive our growth. Shape customer opportunity. Be our next Senior Business Development Representative! Were looking for a Senior BDR to fuel our pipeline, convert insight into opportunity, and play a key part in supporting our Account Management and Marketing teams. Youll be the voice behind our campaigns, the curiosity … every customer conversation, and the driving force behind high-quality Sales Qualified Leads (SQLs). From turning MQLs into meaningful conversations to uncovering upsell and cross-sell potential, youll help us connect the right customers with the right solutions all while capturing the intelligence that powers smarter selling. This ...

Duration: 6 months This role sits at the intersection of design, product, and technology. This venture redefining how professionals manage their wealth. As an Experience Designer, you’ll be responsible for crafting seamless, emotionally intelligent, and data-informed user journeys across our digital platforms and end to end customer experiences. Experience Required: Experience designing digital products in high-growth environments (fintech, consumer tech, or scale-ups). Strong portfolio demonstrating end-to-end experience design, with a focus on mobile-first journeys. Fluency in modern design tools (Figma, Adobe XD, etc.) and AI-enhanced design ...

understand, operate, and continually improve its technology services through world-class observability. Drive the evolution of observability across the business, improving reliability, performance, and customer experience Deploy and mature modern observability tooling to support high-profile change and transformation initiatives Hybrid up to 80% homeworking available … embed effective, end-to-end monitoring strategies into new and evolving solutions. About you As a Site Reliability Engineer, youll use your knowledge and experience of observability and IT Event Management to deliver excellent results across a varied IT estate. Youll have knowledge of network fundamentals and possess ...

Months (Maternity Cover) Hours: Standard 40 Hours Per Week Reference: J36747466 The Opportunity We are seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritisation activities. This role is an important part of our digital transformation journey, helping us move towards a truly customer … continuous improvement initiatives by proposing new ideas and process enhancements. Provide ad hoc support to the Demand & Portfolio team as required. Knowledge, Skills and Experience Good understanding of digital ecosystems and technical landscapes Ability to recognise digital complexity and highlight potential delivery risks. Experience supporting portfolio ...

Expleo are seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritisation activities. This role is a key part of our customers digital transformation journey, helping move towards a truly customer-centric, digitally-led business. Location: Gaydon, Contract Type: 12-Month Contract (Inside IR35 … Refine demand and portfolio processes for efficiency. * Propose ideas for process enhancements. * Provide ad hoc support to the team as needed. Knowledge, Skills and Experience * Good understanding of digital ecosystems and technical landscapes. * Ability to recognise digital complexity and highlight potential delivery risks. * Experience supporting portfolio ...

talent: AI Adoption & Enablement – helping shape, test and improve ML models, data pipelines, or automation solutions. Data & Insights – partnering with product, operations or customer-facing teams to understand real problems AI can help solve. Customer Experience – trial and build AI assistants and knowledge tools to enable frontline ...

Portfolio Coordinator - £36.50/hr (Inside IR35) - Warwickshire (Hybrid potential) - 12 Months The Opportunity : We are seeking a motivated Demand & Portfolio Coordinator to support Customer Experience demand and prioritisation activities. This role is an important part of our digital transformation journey, helping us move towards a truly customercentric … continuous improvement initiatives by proposing new ideas and process enhancements. - Provide ad hoc support to the Demand & Portfolio team as required. Knowledge, Skills and Experience : - Good understanding of digital ecosystems and technical landscapes - Ability to recognise digital complexity and highlight potential delivery risks. - Experience supporting portfolio ...

Enterprise Applications Manager to lead the strategy, development and support of whgs core business applications. From housing and finance to HR and customer platforms, youll ensure our systems are reliable, secure and seamlessly integrated enabling innovation, transformation and excellent customer experience. Youll lead a talented team of Application … designs aligned with data protection, cyber security and governance frameworks. Leading, coaching and developing Application Analysts and Application Support Analysts, building a high-performing, customer-focused team. Embedding a culture of continuous improvement, accountability and innovation across application support and development. Supporting audits, assurance reviews and governance processes, ensuring ...

exciting digital transformation journey? This is your chance to join a company that's at the forefront of innovation, helping to shape a truly customer-centric, digitally-led future. The role of Demand and Portfolio Coordinator offers the perfect platform to develop your skills and make a tangible impact … efficiency. What You Will Bring: - A good understanding of digital ecosystems and technical landscapes, with the ability to recognise complexity and highlight delivery risks. - Experience in supporting portfolio or PMO processes within large and complex organisations. - Familiarity with Agile delivery practices and ways of working. - Strong organisational skills, with ...

plus uncapped commission after a successful probation •Office-based, supportive team environment based in Hereford •A supportive internal culture with a strong emphasis on customer experience and professionalism. •Company perks including complimentary daily lunch and free on-site parking. What You Will Be Doing •Identifying and pursuing … business opportunities across targeted customer interactions, via outbound telephone calls •Effective use of salesforce CRM system, structured follow-up to drive consistent pipeline development. •A fast-paced, commercially focused environment that values initiative, enthusiasm, and performance. •Penetrating new markets through persistence, strategic outreach, and barrier-removal tactics. •Conducting thorough ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll travel daily to customer sites across the Hospitality & Retail … Cat5/5e/6 and fibre). Site Services: Carry out equipment swap-outs, repairs, and support activities, ensuring all processes, documentation, and customer requirements are followed accurately. Client Communication: Liaise with clients to understand requirements, clearly explain technical issues, and follow agreed escalation procedures when necessary. Cabling ...

role in maintaining secure, compliant, and high performing digital workspaces for end users, supporting hardware, software, and mobile technologies while delivering an excellent customer experience. Key Responsibilities Provide 2nd Line End User Support for hardware, software, and application issues Manage incidents and service requests via the ITSM platform (e.g. … Assist with small scale project delivery and rollout initiatives Maintain strong communication with stakeholders and end users Travel to client as required Required Skills & Experience Proven experience in a 2nd Line/Digital Workspace/EUC/Field Engineer role Strong knowledge of Windows 10/ ...

Attributes Integration Engineer to join their team on an Inside IR35. Umbrella Pay Rate: £33.64 per hour. This role will aim to enhance the customer experience through the design, development, measurement and balance of customer attributes for our client's vehicles click apply for full job details ...

Months Location: Gaydon Payrate: £33 per hour via Umbrella company Hybrid working The Role The Demand & Portfolio Coordinator plays a pivotal role in supporting Customer Experience demand and prioritisation activities. Acting as the bridge between business stakeholders and delivery teams, this person will help capture, validate, and prioritise … ensure accuracy of demand and portfolio data. Why This Role Matters This isn't just about managing requests, it's about enabling a truly customer-centric, digitally-led business. The successful candidate will be instrumental in shaping the demand pipeline and supporting governance processes that keep transformation on track. ...

Contract Duration: 12 MonthsLocation: GaydonPayrate: £33 per hour via Umbrella companyHybrid working The Role The Demand & Portfolio Coordinator plays a pivotal role in supporting Customer Experience demand and prioritisation activities. Acting as the bridge between business stakeholders and delivery teams, this person will help capture, validate, and prioritise … ensure accuracy of demand and portfolio data. Why This Role Matters This isn't just about managing requests, it's about enabling a truly customer-centric, digitally-led business. The successful candidate will be instrumental in shaping the demand pipeline and supporting governance processes that keep transformation on track. ...

understand, operate, and continually improve its technology services through world-class observability. Drive the evolution of observability across the business, improving reliability, performance, and customer experience Deploy and mature modern observability tooling to support high-profile click apply for full job details ...