26 to 50 of 96 Customer Experience Jobs in the West Midlands

Job Title - Service Delivery Coordinator Location - Worcester Salary - £27,000 - £30,000 dependant on experience About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping … Delivery Coordinator to lead various technology-related projects, including fibre broadband service delivery operations for their IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders through network provisioning, installation coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality … and customer satisfaction. Key Responsibilities: Manage end-to-end service provisioning from initial customer request through live service activation. Conduct detailed address validation and location-specific service availability. Coordinate installations with internal technical team and external contractors. Track installation milestones and maintain real-time visibility of service delivery pipeline. Manage order amendments, in-flight changes/delays, service More ❯

Job Title - Service Delivery Coordinator Location - Worcester Salary - £27,000 - £30,000 dependant on experience About Our Client Our client is an award-winning company providing managed IT and telecommunication services to organisations across a range of industry sectors. Since launching in 2002, they have grown year on year, expanding their products and services as technology has developed, helping … Delivery Coordinator to lead various technology-related projects, including fibre broadband service delivery operations for their IT and telecommunications projects. In this critical role, you will manage the entire customer journey, from initial service orders through network provisioning, installation coordination, and service activation, ensuring the seamless delivery of projects, including high-speed fibre connections, while maintaining exceptional service quality … and customer satisfaction. Key Responsibilities: Manage end-to-end service provisioning from initial customer request through live service activation. Conduct detailed address validation and location-specific service availability. Coordinate installations with internal technical team and external contractors. Track installation milestones and maintain real-time visibility of service delivery pipeline. Manage order amendments, in-flight changes/delays, service More ❯

our team. Based at our Head Office in Digbeth , the successful candidate will support the execution of the CRM strategy by delivering targeted campaigns that meet business objectives and customer needs. You will also be responsible for building and deploying campaigns using Salesforce Marketing Cloud, managing customer segmentation, and monitoring performance to identify opportunities for optimisation. Working under … the direction of the Senior CRM Manager and alongside cross-functional teams, the CRM Executive plays a key role in driving customer retention, loyalty, and incremental revenue through effective CRM activity. What you'll do: Implement CRM campaigns for National Express Coach, Bus, and Transport Solutions, as well as Dublin Express Develop segmented customer journeys and personalised campaigns … based on customer behaviour and preference, to increase engagement, retention, referral and loyalty Write, brief, identify target audiences and execute email campaigns that drive customer engagement, increase retention and loyalty, and generate revenue growth Conduct A/B testing and optimisation to improve campaign performance and customer experience Collaborate with commercial, marketing, product, customer experience More ❯

digital development and evolution in a B2B business. Focusing on optimising content, UI and UX of the website, you will be responsible for leading the optimisation of the digital customer experience through effective merchandising and promotional strategies. With insight and analytics at the heart of all decisions you will be part of a new, exciting team working towards … to the evolution of ecommerce & digital strategies, helping to shape the future of our digital landscape. This is a fantastic opportunity for you to bring your analytical and ecommerce experience to and established, market leading company. Key Responsibilities: Supporting the Ecommerce Trading Manager in driving business growth through ecommerce channels, having insight and analytics at the heart of all … in-class UX Optimisation of UI Campaign Optimisation Teamwork: Collaboration with the Ecommerce Trading Manager other senior marketing managers and wider teams to ensure a cohesive approach across product, customer and channel. Required Skills and Experience: Minimum 2 years of relevant experience, specifically in ecommerce/digital Excellent English communication skills - oral and written Excellent organisation and More ❯

over 30 years, they provide quality, cost-effective, integrated software to improve safety, efficiency and compliance. They design and develop software in-house and through the commitment, drive and experience of their teams, have forged long-term relationships with their clients. Due to recent growth and future expansion plans, TruTac are now looking for a General Manager to join … their current roles and developed to the next level, with continuous improvement thereafter. What will you be doing? Responsible for the day-to-day office and general operation including customer service, training, general customer experience, production, reception and working with sales and marketing. Ensure standards and guarantee a consistently high-quality customer experience. Coordinates all operational … meetings, they must adhere to all company policies and lead by example. Continuously follow trends in the market place related to company's products and/or services. Communicate customer service issues or queries both from the Support desk, training teams and Development and feedback to customers, channel partners and all stakeholders. What we're looking for? Demonstrable experience More ❯

Lead Generation -Digital Experience Executive - Birmingham. At Probrand, we're entering an exciting new phase of growth -and there's never been a better time to join us. We're a digitally led IT solutions provider that's transforming the way organisations buy and manage technology. Our award-winning digital procurement platform is at the heart of everything we … forward-thinking culture where ideas are valued, contributions are recognised, and career growth is real. If you're excited by the idea of working at the intersection of technology, customer success, and digital transformation, we'd love to hear from you. Role Overview The Digital Experience Executive plays a key role in driving client engagement and platform adoption … across our customer base. As a front-line member of the Digital Experience team, you are responsible for lead generation, client outreach, onboarding support, and delivering engaging platform demonstrations. The role combines proactive sales outreach with responsive platform support and training to ensure a seamless and value-driven digital experience for every client. This is a development More ❯

is a key leadership role in driving modern engineering practices, supporting and developing a team of skilled engineers, and collaborating closely across multiple teams to deliver secure, scalable, and customer-focused digital products. Key Responsibilities: Lead the development, maintenance, and enhancement of core data and integration platforms, supporting the transition to cloud-first solutions. Build and maintain cloud-based … Strong leadership skills with proven ability to mentor and develop engineering teams. Deep expertise in software development with technologies including .NET, Azure Data Factory, JSON, XML, and data warehousing. Experience building cloud-based environments on Microsoft Azure or AWS, using infrastructure as code. Hands-on experience with automated software development practices, DevOps pipelines, and security-first solutions. Knowledge … environment. Degree in Computer Science or related discipline; cloud certifications (Azure, AWS) are a plus. Apply now to lead a talented engineering team delivering core technology solutions that redefine customer experiences and drive business success. More ❯

closely with Business Analysts, QA, and stakeholders to understand and deliver business requirements. Actively contribute to Agile ceremonies and continuously improve development practices. Deliver high-quality code that enhances customer experience and strengthens the technical estate. Collaborate with internal teams and external partners to implement scalable solutions. What We're Looking For Essential Skills & Experience Commercial Java … development experience. Understanding of production software applications and databases. Ability to write clean, maintainable code and apply design patterns. Strong analytical and problem-solving skills. Experience working within Agile teams (Scrum or Kanban). Desirable Familiarity with Microsoft technologies and web development. Exposure to insurance or financial services sectors. Knowledge of REST, SOAP, SOA, or CI/CD practices. More ❯

client aim to make a difference to every learner and inspire them to succeed. Their mission drives everything they do, including ambitious growth plans, continued product innovation, and enhancing customer experiences to create life-changing opportunities and shape the Tech & Digital talent of the future. If our clients mission and this opportunity resonates with you, we want to hear … support through SPILL Local discounted gym membership Enhanced maternity and paternity scheme (2 years service) Monthly Head Office Visits Whats the job? As a Data Coach, youll use your experience, industry knowledge and the understanding of our apprenticeship programmes, learner journey and ways of working, to provide outstanding personal and professional guidance to our apprentices.With robust support and training … youll be responsible for providing a first-class learning experience to help develop, encourage and motivate your learners to achieve their full potential both personally and professionally.You will motivate and influence your own caseload of learners towards the successful and timely achievement of their apprenticeship, by developing their skills, knowledge and behaviours through a range of training days, workshops More ❯

Contributes to research including proof of concept and proof of value initiatives Provides security service management information and cyber security guidance to key stakeholders across the BT Group. Skills & Experience Required Experience Evidence of service management in large scale complex environments Service evaluation, monitoring and data analysis A background that includes service management ideally with operational/delivery …/assessment/etc. Experience of contributing to or producing business cases, gaining approval from stakeholders and ensuring delivery of business benefits Have experience in being a subject matter expert in a technology field Preferred experience with PAW and PAM platforms and/or implementing PAW in hybrid environments. Skills Be self-motivated, organised, proactive and flexible … technical concerns Have an enquiring mind, thirst for knowledge and a willingness to learn Qualifications A recognised formal security qualification in security such as CISSP, CISM, or have equivalent experience such as 5+ years in a security role would be desirable From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and More ❯

everything from AI to reusable tech. Cloud Foundations (Azure) - Edge Cloud Platform Engineer (C4) Every week, we move millions of products to our customers at record speed. Delivering brilliant customer experiences at this pace requires fresh and appealing products to be available whenever and however our customers choose to shop. In this area of our business, we ensure that … solutions help customers and achieve our business goals and objectives. Discover and recommend ways to improve reliability and efficiency, with a keen eye on Governance and Security. Azure Expertise: Experience with Azure services and tools to design, deploy, and manage scalable infrastructure, including the building and management of Containers. Passion for Automation: A deep commitment to automation and modern … DevOps practices, including CI/CD pipelines. Infrastructure as Code: Hands-on experience with Terraform, Bicep, or similar tools for IaaC. Tooling and Innovation: Ability to develop custom tools or leverage open-source solutions to enhance platform efficiency and usability. Enhance Cloud Platform Capabilities: Develop internal tools to improve platform speed, security, and cost-efficiency, enabling teams to work More ❯

Hybrid Later, Includes Client Visits) Salary: £45,000 - £50,000 Network IT are looking for an exceptional Software Implementation Manager to join a successful software house. This individual requires experience of man management, specifically resources that support the implementation of in-house developed software into their client base. This is a dynamic and fast-paced environment, managing and supporting … live Manage and coach a team of consultants, analysts, and project leads Ensure project milestones, resource planning, and team utilisation are effectively tracked and balanced Champion delivery standards and customer experience through clear communication and structured processes Drive continuous improvement in delivery materials, frameworks, and internal tools Collaborate with internal teams to resolve delivery risks and maintain customer trust Provide performance insights to leadership, flagging opportunities and challenges Support recruitment and onboarding of new team members Conduct on-site visits to observe and support implementations Experience Required Proven experience managing software implementation or SaaS delivery teams Strong leadership, coaching, and performance management skills Organised, structured approach to balancing delivery timelines, resource constraints, and customer More ❯

in Professional Services, have a strong technical understanding of VoIP, SIP and SaaS solutions and consider yourself a natural relationship builder, we have a fantastic opportunity for you! Our customer is a market leading provider of customer experience and customer contact solutions. They have a global client portfolio of large corporate businesses that require secure and … part of the professional services team and is a technical support and account management role. This is not a sales role. You will join a team of experienced technical customer account managers with the aim to troubleshoot technical queries, improve process, technology deployment and to help the company meet its growth objectives. Experience Requirements: 5+ years in a … and telecommunications architecture (PBX, Carriers and VoIP) Demonstrated technical problem solving proficiency Software and/or Telephony. Excellent analytical and advanced troubleshooting skills with end-users/customers Excellent customer service and communication skills, both verbal and written Implementation: broad skills in both technology & analysis; experience in communicating at a technical and functional level while managing business rapport. More ❯

As the Ecommerce Lead or Senior Ecommerce Manager you will be responsible for managing multiple projects and executing the launch of new products often. You will obsses on the customer journey and work closely with the marketing and analytical team to improve CRO and site optimisation. The role suits a website and user journey-focused ecom manager who also … the website. You'll also work closely with the e-commerce merchandisers and develop marketplace opportunities. Assisting in implementing new technologies and systems to enhance the website functionality and customer experience. Work closely with the omnichannel team to help create a truly aspirational customer-centric experience. The role is perfect for an e-commerce pro heavy on website … functionality with a few battle scars managing projects and driving sales online for a luxury or fast paced business. Very desirable you will have Shopify experience (shopify plus) and worked in a multichannel environment. You will be very strong at web analysis with experience of GA4. A commercial leader who can take ownership and accountability. Hybrid setup Birmingham More ❯

trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology - or multiple X-ray technologies - to address each customer's unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and … KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). This position and their team will be the escalation … upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. They will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, they will analyze data to determine gaps in our service offerings (or tools) which are obstacles to growing the service business, executing More ❯

that benefits are realised and measured. Providing reporting to Security Portfolio Board (stakeholders up to BT CISO and BT CIO) and Security governance forums e.g. Security Council, Security Forum. Experience Required for the Role MANDATORY 5+ years demonstrable experience of successfully leading complex, high value deliveries in an IT domain Self-starter and able to manage time effectively … accurately with numbers and data In receipt of formal training in Agile methodologies and can apply the knowledge to specific circumstances (accreditation doesn't need to be current) Demonstrable experience of successfully using Agile methodologies for delivery PREFERRED Degree or equivalent qualification/experience Experience leading complex cyber security deliveries Knowledge and experience of cyber assessment … frame works Knowledge and experience of cyber risk management Experience of managing a significant budget in excess of £1m From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It's for all parents, no matter how your family is made up. Enhanced women More ❯

detail-focused eCommerce Website Manager to help us manage the daily operations of our website. This is a great opportunity for someone with 23 years of eCommerce or digital experience looking to take the next step in their career. In this role, youll take ownership of day-to-day website operationsmanaging content updates, launching promotions, fixing errors, and ensuring … the design, tech, and marketing teams to troubleshoot and resolve site issues quickly ? Run basic site performance checks and help report on campaign outcomes ? Support ongoing improvements to the customer experience based on feedback and analytics ? Respond to security and website performance issues. What Were Looking For: ? 23 years of experience in a digital or eCommerce role … skills ? Understanding of basic SEO and eCommerce merchandising best practices ? Comfortable analysing data and making fast, informed decisions ? Confident presenting ideas and updates at all levels of the business ? Experience managing external marketing or promotional campaigns ? Bonus: familiarity with Google Analytics, Excel, or basic HTML/CSS Benefits What's in it for you? Please take the time to More ❯

and product development. The Opportunity As a Senior Data Engineer, you'll own the design and implementation of robust data solutions that power intelligent decision-making and transform the customer experience. From leading the development of scalable data pipelines to championing automation and platform thinking, you'll shape the future of data within a fast-paced, agile environment. You … shape clear, actionable data requirements - even when things are complex or incomplete. What You'll Bring Strong hands-on expertise in DBT, SQL, Snowflake , and orchestration tools like Airflow. Experience with Azure Data Factory and visualisation tools such as Power BI. Deep knowledge of agile data development methodologies and best practices. A passion for automation-first thinking and platform … engineering. Proven experience in technical leadership and team mentorship. Strong communication, time management, and stakeholder engagement skills. A curious, problem-solving mindset with attention to detail. What's in It for You? Competitive salary and bonus scheme. 25 days holiday + bank holidays. Up to 6.5% employer pension contribution. Life assurance (4x salary), with options to increase. Enhanced parental More ❯

Software Provider – Drive Service Excellence from Anywhere We are looking for a highly motivated and detail-oriented Service Desk Co-Ordinator/Incident Manager to lead and manage our customer support ticketing function. This is a fully remote role offering a competitive salary, strong benefits, and the opportunity to work with a market leader in Endoscopy reporting systems. About … the Role: Reporting to the Technical Director, you will oversee the entire lifecycle of service desk tickets using Halo PSA, ensuring a prompt, efficient, and customer-focused support experience. You’ll play a key role in service improvement, analytics, and team coordination — directly impacting the experience of NHS and private healthcare clients. Key Responsibilities: Co-ordinate all aspects … Halo PSA system as system admin-(CRM) Coordinate the service desk rota and support response Analyse trends and produce reports for senior management Contribute to self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 More ❯

As the Ecommerce Lead or Senior Ecommerce Manager you will be responsible for managing multiple projects and executing the launch of new products often. You will obsses on the customer journey and work closely with the marketing and analytical team to improve CRO and site optimisation. The role suits a website and user journey-focused ecom manager who also … the website. You'll also work closely with the e-commerce merchandisers and develop marketplace opportunities. Assisting in implementing new technologies and systems to enhance the website functionality and customer experience. Work closely with the omnichannel team to help create a truly aspirational customer-centric experience. The role is perfect for an e-commerce pro heavy on website … functionality with a few battle scars managing projects and driving sales online for a luxury or fast paced business. Very desirable you will have Shopify experience (shopify plus) and worked in a multichannel environment. You will be very strong at web analysis with experience of GA4. A commercial leader who can take ownership and accountability. Hybrid setup Birmingham More ❯

An exciting opportunity to join a dynamic employee relations advisory team within a shared services environment. We are looking for self-motivated individuals who have experience advising on employee relations issues and are wanting to build their career within this specialist function. The employee relations team provide remote advice to managers dealing with queries on a variety of issues … across the UK and Ireland. This role would suit an individual who already has experience advising on disciplinary, grievances, absence management and other complex workplace issues who is looking to further their career within the specialty of employee relations. This role is a full time and permanent role based in South Birmingham and working in a hybrid manner. Duties … guide and influence managers to take the best approach to dealing with employee relations issues. Build and maintain strong working relationships with key client stakeholders and provide an excellent customer experience to the client. Essential Criteria includes; Previous experience of advising and supporting managers with complex ER issues including dismissal and discrimination. Strong communication and influencing skills More ❯

and driven Site Reliability Engineer (SRE) to join our growing technology team. In this role, youll ensure the reliability, scalability, and performance of our digital platforms that support memorable customer experiences across the hospitality sector. Youll work alongside our engineering, product, and infrastructure teams to build high-availability systems and automated operations that support the future of digital hospitality. … incident response and participate in on-call rotations. Track and improve key SRE metrics such as error rates, incident count, and monitoring coverage. What Youll Bring: 3+ years of experience in Site Reliability Engineering, DevOps, or equivalent roles. Strong skills in cloud-based infrastructure (Azure or AWS) using IaC practices. Hands-on experience building and managing CI/… understanding of distributed systems and debugging complex technical issues. Proficient in observability platforms like Datadog or similar. Knowledge of security principles and integration of security into infrastructure design. Proven experience with event-driven architectures and building highly available (HA) and disaster recovery (DR) compliant systems. Strong grasp of software development standards and practices like TDD, BDD. Excellent collaboration and More ❯

timely approvals, and efficient communication of test results. You will collaborate with a dynamic team, including designers, developers and strategists to help develop client-side experiments and implement strategic customer experience initiatives. Key Responsibilities Analyse client’s website performance looking at areas for improvement Make sure tests are developed to spec, with an eye on feasibility and impact. … practices/optimising for performance and reliability. Review and debug tracking solutions, ensuring data accuracy and integrity. Assess feasibility of proposed tests, providing insights into technical and strategic implications. Experience managing multiple projects, ensuring timely delivery and quality outcomes Requirements Experience in a digital marketing, CRO, or project strategy role. An understanding and improving user journeys Understanding of … data analytics, e.g. GA4 and Adobe Analytics Make sure design and functionality consistency across various browsers/devices. Solid experience with A/B testing tools (e.g., VWO, Google Optimize) Effective Communicator: Articulating complex technical findings to stakeholders Nice to have Design experience with Figma and or Photoshop Experience with tagging tools like Google Tag Manager Some More ❯

broadband and mobile services. As a senior techical leader, you will drive the development and delivery of a pan-BT strategy for edge compute and content delivery, collaborating with Customer Facing Units and strategic partners to: Create innovative services for customers and partners Develop and expand revenue streams Enhance customer experience Simplify and consolidate CDN and edge … re looking for someone with significant CDN (Content Delivery Network) design expertise to help us co-create cutting-edge solutions with our content partners and deliver the best possible experience to our customers. Aligned with this, we also anticipate the continued convergence of CDN and edge compute capabilities. Experience in both domains will be highly valuable as we … technologies. Proven capability in developing both end-to-end solution architectures and detailed designs for specific CDN (Content delivery network) and edge compute capabilities. Strong knowledge and hands-on experience with both on-premise and public cloud deployments. Track record of delivering end-to-end solution architectures for complex, large-scale, customer-facing service provider products. Aligned technical More ❯

our dynamic Helpdesk team as a 3rd Line Helpdesk Technician. Your role involves remotely resolving printing, network, and services issues for Apogee and HP Clients. You will provide efficient customer service with a focus on exceeding client expectations. Key Responsibilities: Timely communication with clients on incident progress and changes Investigate and resolve software faults related to print, scan, fax … needs change. We encourage interested candidates to apply promptly to avoid disappointmen t. Our application form is quick and easy - no need to repeat your entire CV, we promise! Experience and Skills Required Natural trouble-shooter who enjoys taking on new challenges A good understanding of solution architecture, i.e. load balancing, server queue distribution You have strong understanding of … basic network terminology and infrastructure topology, e.g. router, IP addressing, basic DNS, SMTP, SNMP, IPV4, SMB, WAN & VPN Understanding of virtual server and Cloud hosting services Working experience/understanding with Microsoft SQL Experience of a client focused helpdesk environment Benefits Flexible working options 33 days holiday including bank holidays Holiday purchase scheme Enhanced family friendly benefits (maternity More ❯