26 to 43 of 43 Customer Experience Jobs in the West Midlands

Senior Director of Customer Service UK Where do people love what they do, and being great at what they do? At Swisslog, that's where! Our teams are the heart of a world-leading Robotics company that's harnessing the power of technology to shape the future of intralogistics. The result? We're transforming performance and efficiency for customers … globe, giving them the vital edge in their markets. Responsibilities Make an impact This is an exciting opportunity for a highly skilled and experienced individual to lead the UK Customer Service department. You will be part of the EMEA Customer Service management team and will take ownership of developing and executing the Head of Customer Service role … to ensure a healthy growing business. The successful candidate will oversee the development and growth of the department by observing the market and identifying future prospects while maintaining excellent customer support to our existing client base. You will be responsible for setting and achieving budgets and forecasts to maintain competitive cost levels. You will manage over 150 employees across More ❯

Your new company From the very beginning, this organisation had a unique vision to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential. Together, they're building … t need to be an engineer, but you should understand how to run a global B2B support function, balance workloads, manage escalations, and motivate a team to deliver excellent customer experiences. This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per … week. What you'll need to succeed 5+ years' experience leading Customer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding of support operations and service management practices (ITIL awareness a More ❯

Full Stack Engineer (2 - 4 years experience) - Solihull - Up to £40K *** Company Overview A leading provider of membership management, IT solutions and business support to gyms, health clubs, and leisure centres across the UK and Ireland is seeking an experienced Full Stack Developer . With clients also in Norway, Greece, and the USA, the organisation is expanding rapidly and … from design and development through to delivery and support. The position involves working on both existing systems and new projects, offering the opportunity to directly influence product development and customer experience. Key Responsibilities Design, develop, and deliver high-quality software solutions Support and maintain existing systems, implementing fixes and enhancements Work with legacy technologies (.NET, SQL, C#/VB … Visual Studio) and modern frameworks (React, APIs, front-end technologies) Collaborate with cross-functional teams including Customer Service, IT, and Sales & Marketing Translate requirements into actionable solutions and scope new projects Contribute to code reviews and continuous improvement initiatives Ensure operational readiness through logging, monitoring, and performance optimisation Candidate Profile Previous experience as a software developer with C# More ❯

excellence in high education, conferencing and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential.With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run smarter … with systems such as student records, finance, and access control. You'll also play a key role in diagnosing and resolving complex issues, contributing to our continuous improvement and customer satisfaction goals. Design, develop, and maintain integrations, imports and exports Write clear specifications for Integration work for mutual sign off Collaborate with internal stakeholders to understand integration requirements and … of new clients and the rollout of new features. Participate in a support rota covering UK and CST hours. What will I need to hit the ground running? Strong experience with SQL and relational databases. Proficiency in PowerShell scripting and API integration (REST/JSON). Extensive experience with modern front-end frameworks (e.g., Angular, React). Solid More ❯

excellence in high education, conferencing and events. As the leading provider of software solutions for student accommodation, event management, catering, and residential services, they help institutions streamline operations, elevate customer experiences, and unlock their full potential. With over 25 years of experience and trusted by more than 350 institutions worldwide, our software empowers universities and venues to run … with systems such as student records, finance, and access control. You'll also play a key role in diagnosing and resolving complex issues, contributing to our continuous improvement and customer satisfaction goals. Design, develop, and maintain integrations, imports and exports Write clear specifications for Integration work for mutual sign off Collaborate with internal stakeholders to understand integration requirements and … of new clients and the rollout of new features. Participate in a support rota covering UK and CST hours. What will I need to hit the ground running? Strong experience with SQL and relational databases. Proficiency in PowerShell scripting and API integration (REST/JSON). Extensive experience with modern front-end frameworks (e.g., Angular, React). Solid More ❯

This is a fantastic opportunity for an Application Support Specialist to join a growing team and help deliver high-quality support for a flexible, customer-focused software platform. If you're technically skilled, customer-minded, and ready to grow your career in a hybrid role based in Birmingham, we'd love to hear from you. Client Details Michael … shared passion: helping businesses grow smarter and faster through innovative software solutions. For over two decades they've been building flexible, user-friendly software tools that adapt to real customer needs, not the other way around. The company culture is all about learning, growing, and showing up for each other, and they take huge pride in being officially recognised … Description We're looking for an Application Support Specialist to join the global support team. You will be someone who's passionate about solving problems and delivering an excellent customer experience. In this role, you'll be the go-to technical expert for resolving product issues and guiding customers through solutions, from start to finish. Day-to-day responsibilities More ❯

the organisation. This is a dynamic role where you will act as both a technical expert and a relationship builder, managing networks, leading onboarding projects, and delivering an exceptional customer experience. Regular travel across Birmingham/South and flexibility is essential. Key Responsibilities Lead and manage onboarding projects for new schools and Trusts, ensuring a smooth, professional transition into … networks, ensuring reliability, security, and alignment with educational needs. Provide occasional cover and support for key contracts as part of the wider Service Delivery team. Key Requirements: 5+ years experience in IT support, network management, or technical project delivery (2nd/3rd line level). Strong knowledge of Microsoft 365, Google Workspace, and MDM platforms. Proven experience managing More ❯

and work with the business, business analysts and other resources to help develop innovative solutions as necessary to continue to improve the delivery of GPA outcomes and improve client, customer and GPA experiences. Therefore, specifically to the business plan, this role will also help lead on areas of digital innovation and end-to-end processes, reviewing business plan objectives … and deliver change management strategies that support transformation goals. Digital Transformation Drive the design and delivery of digital services and solutions that enhance operational performance and the Client and Customer experience. Support the Head of Corporate Systems to introduce scalable, secure, and user-centred technologies, in line with GPA principles and more broadly with GDS & CO. Lead the innovation More ❯

Your new company From the very beginning, this organisation had a unique vision to offer a different kind of customer relationship management (CRM) software. They pioneered a solution that easily adapts to customer needs, and now, more than two decades later, they're on a mission to help sales teams reach their highest potential.Together, they're building a … t need to be an engineer, but you should understand how to run a global B2B support function, balance workloads, manage escalations, and motivate a team to deliver excellent customer experiences.This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Solihull location, specifically, working in-office 3 days per week. … What you'll need to succeed 5+ years' experience leadingCustomer-facing support or service delivery teams, ideally within SaaS or enterprise technology Strong background in B2B customer service operations (not necessarily technical) Confidence managing escalations and major incidents, including direct customer communications Sound understanding of support operations and service management practices (ITIL awareness a plus) Comfortable using More ❯

and recyclable thermoplastics Issue Resolution & Quality: Lead root cause analysis and resolution of engineering issues during development and post-launch. Support warranty investigations and continuous improvement initiatives. Knowledge/Experience Bachelors or Masters degree in Mechanical Engineering, Automotive Engineering, Materials Science or related discipline. Strong experience in automotive exterior systems, with a focus on bumper engineering. Strong knowledge … CATIA V5), PLM systems (e.g., Teamcenter), and CAE validation processes. Proven leadership in cross-functional teams and supplier management. Excellent communication, project management, and problem-solving skills. Preferred Attributes Experience with premium or performance vehicle programs. Familiarity with injection moulding, painting, and assembly processes for exterior trim. Knowledge of pedestrian protection systems and active safety integration. Passion for innovation … sustainability, and delivering high-quality customer experiences. In return for bringing your expertise to our business we offer a competitive salary along with excellent benefits including: Pension Scheme We match employee contribution up to 5% of salary 25 Days Holiday Private Health Care Tata Jaguar Land Rover Privilege Scheme - up to 20% off new JLR vehicles Group Income Protection More ❯

of testing strategy i.e. dress rehearsals, UAT Provide guidance and mentoring to the Data team by being an advocate for best practices to elevate the effectiveness of the team. Experience & qualifications To be successful in this role you'll need: Practical experience and execution of data governance & data management practices and tools such as data cataloguing, data discovery … to align data initiatives with business goals and drive data maturity across the organisation. To be able to Identify opportunities where data can drive revenue, reduce cost, or improve customer experience. To be able to translate complex data into compelling narratives for non-technical audiences To be able to manage multiple data projects, ensuring timely delivery and alignment with More ❯

is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for … live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to Coach and Guide Team Members daily to enable to the centre to deliver the best service possible. A key part … will involve supporting the modernisation of the CRC's Workflow Management System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing More ❯

is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for … live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to Coach and Guide Team Members daily to enable to the centre to deliver the best service possible. A key part … will involve supporting the modernisation of the CRC's Workflow Management System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities: Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing More ❯

is a contract position until 1st September 2026. Umbrella Pay Rate: £21.71 per hour. We are looking for a passionate, self-motivated Workflow & Real-Time Analyst to join our Customer Relationship Centre Team. This role is integral to our daily operations and requires a dedicated individual who thrives in a fast-paced, dynamic environment. You will be responsible for … live service performance, managing resources in real time and producing insightful reports to support operational decisions. Your work will help ensure optimal service levels, efficient staffing, and a smooth customer experience. Your people skills need to be paramount to Coach and Guide Team Members daily to enable to the centre to deliver the best service possible. A key part … will involve supporting the modernisation of the CRC's Workflow Management System, transitioning from legacy platforms to a more Advanced Workforce Management Ecosystem. With the planned introduction of Calabrio, experience with this system is highly desirable. Key Responsibilities: Real-Time Monitoring: Oversee call lines and online chat activity to ensure efficient handling throughout the day. Resource Management: Adjust staffing More ❯

business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber … date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves More ❯

business-critical infrastructure solutions for over 25 years. Pedigree: Acquired by Databarracks in Dec 24 - award-winning, industry pioneer of IT resilience and continuity managed services Values: Obsessed with customer service. Team focussed. Innovation driven Your Background/Skills: Sales, Contract Renewals, Upselling, Cross-selling, Client Relationship Management, Sales Strategy, Customer Success. Sectors: IT, Tech, SaaS, Cloud, Cyber … date. Hit (and Crush) Your Targets: Deliver results that speak for themselves! Consistently exceed monthly, quarterly, and annual quotas with your drive and determination. Inspire Advocacy & Referrals: Create amazing customer experiences that fuel glowing testimonials, success stories, and invaluable word-of-mouth referrals. Stay One Step Ahead: Keep a finger on the pulse of the market! Monitor competitor moves More ❯

cutting-edge SaaS platform into the North American market. This hybrid role blends hands-on Software Development, Application Integration and 3rd line support, giving you the opportunity to shape customer experiences and optimise system performance from day one. You will use technologies such as C#, Angular, SQL and Powershell for automating tasks. Role: Integration Developer, Full Stack Developer, Application … and supporting our onboarding and rollout strategies. With strong SQL, PowerShell, C#, and API integration skills, you'll thrive in a role that's equal parts technical delivery and customer-focused support. We offer a collaborative, forward-thinking environment where your impact is real, your work matters, and your growth is supported. Sound like your next challenge. Click apply More ❯

device that allows businesses to accept card payments anytime, anywhere. SumUp Point of Sale System : An intuitive and user-friendly POS system that helps businesses manage transactions, inventory, and customer data efficiently. SumUp Kiosk : A user-friendly, self-service payment solution designed to streamline the checkout process for businesses in various industries. SumUp App Marketplace : A platform that offers … a variety of integrations and apps to help businesses streamline operations and enhance their customer experience. We are looking for sales personnel to join us throughout the UK and Ireland. Your personal profile should embrace Industry experience is ideal, but by no means essential Consistently exceeding sales targets is second nature to you Your exceptional communication skills foster … lasting client relationships A genuine passion for supporting local businesses drives your work Experience in lead generation, cold calling, and pipeline development strengthens your profile Our extensive product range ensures an excellent rewards package with a Commission Structure designed to reward success. You can earn an initial customer sign up fee that on average pays around £500 This More ❯