26 to 50 of 88 Customer Experience Jobs in the West Midlands

team of a leading UK financial institution — a trusted provider in banking, mortgage servicing, and building society operations. This is your opportunity to help shape the digital future of customer engagement platforms used across the regulated financial services sector. Why This Role Matters: You’ll be part of a team modernising digital servicing tools used by thousands of mortgage … and savings customers. Our client — a respected name in the banking and building society space — is driving innovation in financial software, focusing on high-quality customer experience through intuitive interfaces and secure, scalable architecture. Responsibilities: Develop and refine application features using Angular , TypeScript , CSS , and Google Material Design Collaborate in Agile teams with Product Owners and QA Engineers … Enhance UI/UX across customer-facing financial platforms Embed quality via test frameworks, including Cucumber and Allure Deliver seamless front-end functionality for mortgage and banking clients What You’ll Bring: Commercial experience in Angular , JavaScript , and TypeScript Experience working in financial services , mortgage lending , or banking environments Familiarity with regulated technology platforms and customer More ❯

emphasis on performance management, quality oversight, and day-to-day support delivery execution across a designated region. Candidates must come in with a proven track record of leading frontline customer support teams in fast-paced delivery environments. As a Delivery Leader, you will manage a team of Technical Support Specialists and Senior Specialists. You will be accountable for support … availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The Role: You will own daily support execution … sessions, and performance reviews with clarity and transparency and implement and reinforce global support workflows, documentation practices, SOPs, and case management standards. What you will need to succeed: Leadership experience, ideally within a SaaS or tech organsation, which includes a minimum 5 years in a people leadership role within a technical support or customer support organisation. The successful More ❯

analysis on workforce trends, potential risks, and opportunities. Ensure Data Integrity: Collect and consolidate workforce data to maintain accuracy and integrity, ensuring compliance with data privacy regulations. The skills & experience you'll need Numerate, with strong analytical capability and ability to work wide ranging datasets, Advanced Excel Skills: Experience with Microsoft Excel for data analysis. Stakeholder Management : Organises … Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision … systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UKs best telco, reimagining the customer experience and relationship with one of this countrys biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group More ❯

analysis on workforce trends, potential risks, and opportunities. Ensure Data Integrity: Collect and consolidate workforce data to maintain accuracy and integrity, ensuring compliance with data privacy regulations. The skills & experience you'll need Numerate, with strong analytical capability and ability to work wide ranging datasets, Advanced Excel Skills: Experience with Microsoft Excel for data analysis. Stakeholder Management : Organises … Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit the broader organisation. Looking out: Delivering for the customer I execute brilliantly on clear priorities that add value to our customers and the wider business. Commercially savvy I demonstrate strong commercial focus, bringing an external perspective to decision … structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT More ❯

Join us as a Senior Digital Project Manager for our client. At Peregrine, we’re always seeking Specialist Talent that have the ideal mix of skills, experience, and attitude, to place with our vast array of clients. From Business Analysts in large government organisations to Software Developers in the private sector – we are always in search of the best … consultant, working on a wide array of complex projects across multiple industries. The Role: We are seeking an experienced Senior Digital Project Manager to lead the delivery of complex, customer-facing digital initiatives. This role will drive end-to-end programme execution across mobile apps, customer portals, and web platforms — working closely with cross-functional teams and senior … programme governance, and a deep understanding of digital technologies, particularly within regulated industries such as Financial Services. Main Responsibilities: Lead large-scale digital transformation programmes with a focus on customer-facing platforms (apps, portals, websites). Oversee the full delivery lifecycle — from business case through to implementation, benefits realisation, and post-launch support. Define and maintain robust programme governance More ❯

Scoping Documents agreed. Ensure BT wider governance channels have been followed Cascading design information as appropriate and working alongside other design specialists for integration Skills Required for the Role Experience in managing/maintaining a Zscaler environment Experience rolling out Zscaler across an organisation Understanding of current Cyber Security threats to our industry & motivation to protect BT from … what needs to be done in a complex situation and set a direction for self Creative thinker: able to think around a problem and come up with creative solutions Experience Required for the Role MANDATORY Zscaler specialist Knowledge and experience of transformational change management PREFERRED Experience supporting complex cyber security or IT projects. Benefits On target … systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UKs best telco, reimagining the customer experience and relationship with one of this countrys biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group More ❯

Scoping Documents agreed. Ensure BT wider governance channels have been followed Cascading design information as appropriate and working alongside other design specialists for integration Skills Required for the Role Experience in managing/maintaining a Zscaler environment Experience rolling out Zscaler across an organisation Understanding of current Cyber Security threats to our industry & motivation to protect BT from … what needs to be done in a complex situation and set a direction for self Creative thinker: able to think around a problem and come up with creative solutions Experience Required for the Role MANDATORY Zscaler specialist Knowledge and experience of transformational change management PREFERRED Experience supporting complex cyber security or IT projects. Benefits On target … structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT More ❯

index management strategies. End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience Required for the Role Mandatory Bachelors/Masters degree in Computer Science, Information Systems, Engineering, or other related fields 5+ years of engineering experience in delivering cybersecurity solutions … Experience in key cyber technologies such as SIEM technologies (Elastic preferred), vulnerability management, access management and other commonly used Enterprise security controls. Ideally from both a development and operational perspective Advantageous: SIEM implementation and usage Experience of Elastic Stack (ELK) Knowledge of Offensive testing frameworks Knowledge of Linux, Windows and Network Administration Knowledge and experience of cloud … as microservices, service mesh. Knowledge of Git and Devops practices Knowledge of Terraform/Ansible systems Strong knowledge of security policy/regulatory frameworks At least 3-5 years experience of cyber security engineering and delivery Benefits On target 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave More ❯

index management strategies. End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience Required for the Role Mandatory Bachelor's/Master's degree in Computer Science, Information Systems, Engineering, or other related fields 5+ years of engineering experience in delivering … cybersecurity solutions Experience in key cyber technologies such as SIEM technologies (Elastic preferred), vulnerability management, access management and other commonly used Enterprise security controls. Ideally from both a development and operational perspective Advantageous: SIEM implementation and usage Experience of Elastic Stack (ELK) Knowledge of Offensive testing frameworks Knowledge of Linux, Windows and Network Administration Knowledge and experience … as microservices, service mesh. Knowledge of Git and Devops practices Knowledge of Terraform/Ansible systems Strong knowledge of security policy/regulatory frameworks At least 3-5 years experience of cyber security engineering and delivery From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory More ❯

index management strategies. End-to-End Solution Delivery: Expertise in taking ownership of a requirement from start to finish, including gathering detailed requirements, designing, and implementing robust, innovative solutions. Experience Required for the Role Mandatory Bachelor’s/Master’s degree in Computer Science, Information Systems, Engineering, or other related fields 5+ years of engineering experience in delivering … cybersecurity solutions Experience in key cyber technologies such as SIEM technologies (Elastic preferred), vulnerability management, access management and other commonly used Enterprise security controls. Ideally from both a development and operational perspective Advantageous: SIEM implementation and usage Experience of Elastic Stack (ELK) Knowledge of Offensive testing frameworks Knowledge of Linux, Windows and Network Administration Knowledge and experience … as microservices, service mesh. Knowledge of Git and Devops practices Knowledge of Terraform/Ansible systems Strong knowledge of security policy/regulatory frameworks At least 3-5 years experience of cyber security engineering and delivery Benefits On target 10% on target bonus BT Pension scheme, minimum 5% Employee contribution, BT contribution 10% From January 2025, equal family leave More ❯

Location: Birmingham, Bristol, London, Manchester or Glasgow Why this job matters This role has a direct impact on: EE/BT current & future Network Performance, Network Efficiency & Subscribers Experience (inc Emergency Services Network). Ability to maintain & strengthen EE/BT position as #1 UK mobile network and push for global top ten network. Positive/Negative perception/… PR of Network performance/customer experience. influencing our internal/external stakeholders and suppliers to deliver the Best Network objectives. What youll be doing Accountable for the assessment of new products, services and capability uplift projects into the RAN Performance, Optimisation and Design teams. Accountable for converting those requirements into a fully costed operational RAN Performance & Optimisation solution … ongoing operational models/processes for improvements in ways of working and cost effectiveness. Provide technical thought leadership. Provide effective stakeholder management into projects and peer teams. Skills and Experience Skills you'll need to succeed Good understanding of RAN Performance analysis and what counters and KPIs mean. Good understanding of the parameters that effect RAN Performance, Service and More ❯

considering sending an application, make sure to hit the apply button below after reading through the entire description. • EE/BT current & future Network Performance, Network Efficiency & Subscriber’s Experience (inc Emergency Services Network). • Ability to maintain & strengthen EE/BT position as #1 UK mobile network and push for global top ten network. • Positive/Negative perception …/PR of Network performance/customer experience. • influencing our internal/external stakeholders and suppliers to deliver the Best Network objectives. What you’ll be doing • Accountable for the assessment of new products, services and capability uplift projects into the RAN Performance, Optimisation and Design teams. • Accountable for converting those requirements into a fully costed operational RAN Performance … ongoing operational models/processes for improvements in ways of working and cost effectiveness. • Provide technical thought leadership. • Provide effective stakeholder management into projects and peer teams. Skills and Experience Skills you'll need to succeed • Good understanding of RAN Performance analysis and what counters and KPIs mean. • Good understanding of the parameters that effect RAN Performance, Service and More ❯

achieving our ambitions. This is a hands-on position for a forward-thinking Group Internal Audit manager who will deliver a portfolio of audits across BT Group, using their experience of financial, operational and technology controls to agree practical actions that will help BT to improve. Alongside your audit work, you will have opportunities to work in small teams … the work is of good quality and in accordance with the GIA Methodology. The skills you'll need Professional designation (CIIA, CIA, CIMA, ACCA or ICAEW) or sufficient professional experience of auditing that outweighs the need for this. Experience of auditing in a complex, regulated business. Strong knowledge of controls across finance operations and technology. Experience of … Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business. While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required. Over the next two years, we will complete More ❯

The DST Apprentice plays a key role in supporting the effective use of digital technologies and data across TDM’s business functions. Working within the Customer Experience – Business Support team, the role focuses on supporting the wider TDM team, to improve productivity, enhance customer service, and enable data-driven decision-making. Role Support the development, optimisation, and … Year 6 Months Positions Available 1 Closing Date Friday, 22nd August 2025 Start Date Monday, 15th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Patience Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the More ❯

achieving our ambitions. This is a hands-on position for a forward-thinking Group Internal Audit manager who will deliver a portfolio of audits across BT Group, using their experience of financial, operational and technology controls to agree practical actions that will help BT to improve. Alongside your audit work, you will have opportunities to work in small teams … the work is of good quality and in accordance with the GIA Methodology. The skills you'll need Professional designation (CIIA, CIA, CIMA, ACCA or ICAEW) or sufficient professional experience of auditing that outweighs the need for this. Experience of auditing in a complex, regulated business. Strong knowledge of controls across finance operations and technology. Experience of … systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UKs best telco, reimagining the customer experience and relationship with one of this countrys biggest infrastructure companies. Change on the scale we will all experience in the coming years is unprecedented. BT Group More ❯

digital development and evolution in a B2B business. Focusing on optimising content, UI and UX of the website, you will be responsible for leading the optimisation of the digital customer experience through effective merchandising and promotional strategies. With insight and analytics at the heart of all decisions you will be part of a new, exciting team working towards … to the evolution of ecommerce & digital strategies, helping to shape the future of our digital landscape. This is a fantastic opportunity for you to bring your analytical and ecommerce experience to an established, market leading company. Key Responsibilities: Supporting the Ecommerce Trading Manager in driving business growth through ecommerce channels, having insight and analytics at the heart of all … in-class UX Optimisation of UI Campaign Optimisation Teamwork: Collaboration with the Ecommerce Trading Manager other senior marketing managers and wider teams to ensure a cohesive approach across product, customer and channel. Required Skills and Experience: Minimum 2 years of relevant experience, specifically in ecommerce/digital Excellent English communication skills - oral and written Excellent organisation and More ❯

Customer Success Manager: Data and Retail Media About Us Snappy Shopper is the market leader in the growing Q-commerce convenience grocery sector, worth £41b in the UK. In addition to our independent retailers, we serve most of the major convenience store players, including Spar, Nisa, Premier and Booker. Snappy exists to enable local high street businesses to serve … Brand Media Team partners with leading brands from many sectors and aids them in effectively communicating their brands across the Snappy platform. Our mission is to better understand the customer experience while driving value for our retail partners, brand collaborators, and Snappy Shopper itself. We focus on revenue growth, strengthening customer relationships, and increasing gross merchandise value … GMV), all while aligning with Snappy Shopper's strategic goals-both short and long-term. About the Role The Customer Success Manager will manage end-to-end relationships with some of our key partners who use Snappy Media's platform. Covering all areas of the engagement including business development and campaign delivery, this individual will use their proven data More ❯

track progress, manage tasks, and facilitate effective communication within the team. Leverage your expertise in Adobe Cloud services such as Adobe Target, Adobe Launch, and Adobe Analytics to enhance customer experiences. Work with Apache Sling, AEM workflows, and AEM schedulers to optimize application performance and efficiency. Utilise CRXDe Lite and other related tools for effective content management and system … applying relevant knowledge to enhance our software solutions. Skills Bachelors degree in computer science, Software Engineering, or a related field. Master's degree preferred. 10+ years of hands-on experience in software development with a strong focus on AEM and Full Stack technologies. Proficiency in Java, OOP concepts. Understanding on frontend stack ex: node.js and react.js. Extensive experience … of CI/CD pipelines using Jenkins and Groovy scripting. Familiarity with Agile methodologies and related tools (Jira, Confluence). Expertise in technical documentation, code reviews, and unit testing. Experience with Apache Sling, AEM workflows, AEM schedulers, and related technologies. Understanding of CRXDe Lite and content management processes. Proficiency in using IDEs like IntelliJ, VS Code, Eclipse for efficient More ❯

track progress, manage tasks, and facilitate effective communication within the team. Leverage your expertise in Adobe Cloud services such as Adobe Target, Adobe Launch, and Adobe Analytics to enhance customer experiences. Work with Apache Sling, AEM workflows, and AEM schedulers to optimize application performance and efficiency. Utilise CRXDe Lite and other related tools for effective content management and system … relevant knowledge to enhance our software solutions. Skills Bachelor’s degree in computer science, Software Engineering, or a related field. Master's degree preferred. 10+ years of hands-on experience in software development with a strong focus on AEM and Full Stack technologies. Proficiency in Java, OOP concepts. Understanding on frontend stack ex: node.js and react.js. Extensive experience … of CI/CD pipelines using Jenkins and Groovy scripting. Familiarity with Agile methodologies and related tools (Jira, Confluence). Expertise in technical documentation, code reviews, and unit testing. Experience with Apache Sling, AEM workflows, AEM schedulers, and related technologies. Understanding of CRXDe Lite and content management processes. Proficiency in using IDEs like IntelliJ, VS Code, Eclipse for efficient More ❯

and brand strategy Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity Own marketplace forecasting, trading performance, and profit analysis Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership Ensure all product listings are accurate, optimised, and compliant with platform requirements Collaborate with internal teams (inventory … operations, customer service) to deliver seamless customer experience and high service levels Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence Oversee the creation and optimisation of product … marketplace platforms Stay informed of changing marketplace policies and category guidelines Proactively resolve account issues or suspensions in collaboration with platform support teams Key Requirements: Minimum of 3 years' experience in a marketplace or eCommerce trading role, with practical knowledge of platforms such as Amazon and eBay Proven commercial acumen with a strong analytical approach, consistently delivering profitable revenue More ❯

key operational interface between operational stakeholders, 3rd parties and the learning design and delivery Teams. Read on to fully understand what this job requires in terms of skills and experience If you are a good match, make an application. This role helps people to make a positive difference through: • Supporting Learning & Skills programmes within a functional area ensuring alignment … delivery of effective training solutions in line with the BT Group's learning strategy. • Assists relationships across both internal and external resources, ensuring training interventions align to both learner experience and business needs • Driving Quality Assurance to ensure all components of a programme are delivered to relevant standards, establishing actions to provide further support What you’ll be doing … solutions in line with BT’s learning strategy. Identify areas to use innovation and digital technologies for new products of work and then deliver the appropriate training Skill and Experience • Business insight - You apply your knowledge of the unique environment in which our business operates to ensure that our training uses business insight to enhance skills. Managing finance goals More ❯

delivery of effective training solutions in line with the BT Group's learning strategy. Assists relationships across both internal and external resources, ensuring training interventions align to both learner experience and business needs Driving Quality Assurance to ensure all components of a programme are delivered to relevant standards, establishing actions to provide further support What youll be doing Stakeholder … training solutions in line with BTs learning strategy. Identify areas to use innovation and digital technologies for new products of work and then deliver the appropriate training Skill and Experience Business insight - You apply your knowledge of the unique environment in which our business operates to ensure that our training uses business insight to enhance skills. Managing finance goals … a quality learning experience. You organise the right resources to maximise operational performance and add value, escalating requirements in non-standard situations to maintain exceptional results and service. Mandatory: Experience of training content creation and delivery Developed learning to improve customer outcomes and colleague skill levels Developed an internal network of strong working relationships you can call on More ❯

delivery of effective training solutions in line with the BT Group's learning strategy. • Assists relationships across both internal and external resources, ensuring training interventions align to both learner experience and business needs • Driving Quality Assurance to ensure all components of a programme are delivered to relevant standards, establishing actions to provide further support What you'll be doing … solutions in line with BT's learning strategy. Identify areas to use innovation and digital technologies for new products of work and then deliver the appropriate training Skill and Experience • Business insight - You apply your knowledge of the unique environment in which our business operates to ensure that our training uses business insight to enhance skills. Managing finance goals … a quality learning experience. You organise the right resources to maximise operational performance and add value, escalating requirements in non-standard situations to maintain exceptional results and service. Mandatory: • Experience of training content creation and delivery • Developed learning to improve customer outcomes and colleague skill levels • Developed an internal network of strong working relationships you can call on More ❯

and brand strategy Manage marketplace pricing, promotions, and product ranges to maximise sales while maintaining brand integrity Own marketplace forecasting, trading performance, and profit analysis Monitor key metrics, analyse customer behaviour, and deliver weekly performance reports with actionable insights to senior leadership Ensure all product listings are accurate, optimised, and compliant with platform requirements Collaborate with internal teams (inventory … operations, customer service) to deliver seamless customer experience and high service levels Manage operational processes including A+ content, chargebacks, brand registry, and performance scorecards Manage and develop the Marketplace Executive, setting clear objectives and supporting professional growth Build a results-driven culture focused on accountability, continuous improvement, and commercial excellence Oversee the creation and optimisation of product … marketplace platforms Stay informed of changing marketplace policies and category guidelines Proactively resolve account issues or suspensions in collaboration with platform support teams Key Requirements: Minimum of 3 years' experience in a marketplace or eCommerce trading role, with practical knowledge of platforms such as AmazonandeBay Proven commercial acumen with a strong analytical approach, consistently delivering profitable revenue growth Proficient More ❯

Senior Renewals Manager Location: Birmingham Salary: £65-80k depending on experience The role We are seeking a highly experienced Renewals Manager to lead the transformation of our renewals process. This is a very strategic role where you will be able to steer the redesign and delivery of a proactive and effective renewals function. You will have the opportunity … of the renewals strategy and roadmap, ensuring it supports overall business growth plans. Promote the adoption of the renewals process across sales and operations, encouraging a mindset of proactive, customer-focused renewal management. Create and present a clear business case, demonstrating real results and benefits achieved through transformation initiatives. Drive ongoing improvement projects, embedding improved practices, streamlining renewals practices … robust processes to improve retention rates, profitability, and cross-sell/upsell opportunities, with an early focus on Software and Enterprise portfolios. Assess revenue, margin and churn trends, using customer feedback to shape practical improvements. Promote the use of data and automation to work smarter, while helping shape future tech and make our systems better Represent renewals in ‘Configure More ❯