76 to 100 of 115 ITIL Jobs in the West Midlands

We are seeking a highly skilled and proactive Team Leader to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring More ❯

MS Products and Licensing. Good understanding of O365, Active Directory, Azure AD Connect, and Azure AD. Ability to articulate technical scenarios and solutions in non-technical language. Understanding of ITIL and other business and IT methodologies. M365 Engineer More ❯

DMARC). Proficient in PowerShell scripting for M365 and Exchange management. Good communication skills for working across teams and with vendors. Experience with large-scale enterprise deployments. Knowledge of ITIL practices. Familiarity with email archiving and DLP solutions. More ❯

as part of the IT Support Model Responsible for aligning business needs with the vendors selected by the client, ensuring that the system will follow Technical Standards, Security Policies, ITIL best practices, and global processes. Transfer knowledge and know-how from business applications owners to global documentation and CMDB, working actively on the projects for CMDB improvements. Managing local Internet … in Microsoft server and server infrastructure management – Advantageous Knowledge in tablets, mobile phones and telephony (fixed and VoIP) – Advantageous Knowledge in network infrastructure management – Advantageous Fluency in English – Essential ITIL framework knowledge Having experience working in a global organization is preferred Strong communication and interpersonal skills The ability to ‘step into the end-user's shoes and the attitude ‘I More ❯

to quality customer service is required. Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts or certification preferred. More ❯

to quality customer service is required. Ability to analyse and interpret data (metrics) to improve the delivery and support of services to our customers. Familiarity with and/or ITIL concepts or certification preferred. More ❯

IT support role. Proven expertise in 2nd line IT support. Proficiency with Windows 10/11 and PC imaging software. Familiarity with Apple iPhone/iPad products. Desirable Qualifications: ITIL certification is a plus. Experience mentoring junior team members. Knowledge of automation tools for efficiency improvements. Strong verbal and written communication skills. What’s in It for You? A collaborative More ❯

sensitive answers/solutions to issues as necessary Negotiation and persuasion skills Ability to work with colleagues and stakeholders at all levels Nice to have skills An understanding of ITIL framework UK Payroll Legislation Experience of working within the healthcare sector What you'll get in return c£450 per day (inside IR35) What you need to do now If More ❯

roles. Strong communication, problem-solving, and client service skills. Familiar with Jira or similar ticketing systems. Comfortable in fast-paced, agile environments. Experience supporting critical, always-on systems. Desirable: ITIL certification or service management qualifications. Experience in service transitions and onboarding processes. What's Offered: Work on meaningful digital products that are game-changing Supportive and collaborative team culture. Career More ❯

sensitive answers/solutions to issues as necessary Negotiation and persuasion skills Ability to work with colleagues and stakeholders at all levels Nice to have skills An understanding of ITIL framework UK Payroll Legislation Experience of working within the healthcare sector What you'll get in return c£450 per day (inside IR35) What you need to do now If More ❯

management skills, with excellent communication and relationship management Project management and IT proficiency Strong troubleshooting skills, with strong self disciplined time management and decision-making abilities Desirable: ServiceNow experience ITIL Service Management Framework knowledge JIRA experience Additional Salesforce Certifications (Sales/Service Cloud) Knowledge of Waste Management or Utilities Driving license would be advantageous as travelling to Veolia UK sites More ❯

ability to stand your ground when challenged Undergraduate or equivalent degree in information technology, computer science or a related discipline; and relevant professional certifications (e.g. CISA, CISSP, CCAK, CCSP, ITIL, COBIT) preferred Interest in coding, cyber security, data analytics, as well as emerging technologies relating to artificial intelligence, cloud and robotics is an advantage How we'll support you GA More ❯

and vendor negotiations. Familiarity with agile delivery methodologies and modern IT operating models. A collaborative leadership style, with the ability to influence and mentor at all levels. Knowledge of ITIL best practices and a commitment to operational excellence. A degree (or equivalent experience) in a relevant technical discipline. Job Offer A competitive salary range of 90,000 to More ❯

and vendor negotiations. Familiarity with agile delivery methodologies and modern IT operating models. A collaborative leadership style, with the ability to influence and mentor at all levels. Knowledge of ITIL best practices and a commitment to operational excellence. A degree (or equivalent experience) in a relevant technical discipline. Job Offer A competitive salary range of £90,000 to More ❯

Waterfall methodologies for timely and budget-compliant delivery. *Capable of troubleshooting technical issues and understanding the intricacies of software or product development. *Expertise in system architecture, DevOps, risk management, ITIL, technical documentation, and programming languages. *Oversee testing quality internally and with vendors, ensuring robust methodologies and evidence-based outcomes. The Person *Proven track record in portfolio delivery *Strong background in More ❯

Waterfall methodologies for timely and budget-compliant delivery. *Capable of troubleshooting technical issues and understanding the intricacies of software or product development. *Expertise in system architecture, DevOps, risk management, ITIL, technical documentation, and programming languages. *Oversee testing quality internally and with vendors, ensuring robust methodologies and evidence-based outcomes. The Person *Proven track record in portfolio delivery *Strong background in More ❯

feels valued and motivated to bring their best. Vendor relationships are your strength - You know how to manage third-party suppliers effectively, ensuring smooth partnerships and driving mutual success. ITIL expertise - You will have a proven background of leading within ITIL environments, and ideally hold industry-relevant ITIL accreditations. Financial savvy and strategic thinking - You're confident with large-scale More ❯

and hands-on experience with security tools Excellent communication and self-management skills Flexibility to travel to sites across the UK as required Familiarity with ISMS, NIS, GDPR, and ITIL frameworks Experience in engineering, operations, or finance-related environments This role requires you to be onsite at one of their offices in Hull and would require you to be onsite More ❯

and hands-on experience with security tools Excellent communication and self-management skills Flexibility to travel to sites across the UK as required Familiarity with ISMS, NIS, GDPR, and ITIL frameworks Experience in engineering, operations, or finance-related environments This role requires you to be onsite at one of their offices in Hull and would require you to be onsite More ❯

and hands-on experience with security tools Excellent communication and self-management skills Flexibility to travel to sites across the UK as required Familiarity with ISMS, NIS, GDPR, and ITIL frameworks Experience in engineering, operations, or finance-related environments This role requires you to be onsite at one of their offices in Hull and would require you to be onsite More ❯

ACI and wireless). In-depth knowledge of ISE policy administration (required). Experience with Azure networking and VPN/firewall configurations. Desired: Python scripting , Cisco/Juniper certs, ITIL familiarity. Excellent troubleshooting, documentation, and communication skills. Ready to engineer reliable, secure, and scalable global networks? Let’s talk, apply now or reach out for a confidential conversation. More ❯

and RTP. Good understanding of Signalling and Networking topologies. Desirable but not essential: Project management. Experience in Continuous improvement methods that drive on-going improvements to process and service. ITIL 4 Certification. Communicating effectively with customers to understand their needs and interpret into SMART objectives. Proven experience within ticketing systems, jeopardy management and diagnostics on SNOW. Good knowledge of Voice More ❯

govern service levels across all internal and external support functions Key Requirements: Extensive experience building and leading digital support functions in large-scale, fast-paced environments Strong knowledge of ITIL best practices and the software delivery lifecycle Proven expertise in supporting a wide array of technologies including: Web and mobile apps APIs and integrations Customer data platforms Strong leadership and … and ability to deliver under pressure Ability to ruthlessly prioritise and adapt in rapidly changing environments Track record of embedding automation, observability, and performance monitoring tools in support teams ITIL v3/v4 Certification preferred If you're passionate about driving digital excellence and want to lead the future of application support in a high-impact organisation, apply now More ❯

service improvement, analytics, and team coordination — directly impacting the experience of NHS and private healthcare clients. Key Responsibilities: Co-ordinate all aspects of the service desk in line with ITIL v4 standards Triage and assign tickets based on priority and category Provide technical assistance and ensure SLA compliance Maintain and enhance the Halo PSA system as system admin-(CRM) Coordinate … self-help content and customer resources Collaborate closely with the Customer Experience Team What We're Looking For: Proven experience in a service desk coordination or incident management role ITIL v4 knowledge and familiarity with Halo PSA or similar CRM systems Background in SaaS, healthcare IT, or ISO/Cyber Essentials+ environments Excellent communication and problem-solving skills Clinical or More ❯

and integrations. Utilise GenAI, Virtual Agent, ITOM, and ITSM modules to enhance functionality. Write and maintain JavaScript code with strong coding skills. Debug and resolve technical issues efficiently. Apply ITIL foundations and work within Agile & Scrum methodologies. Proven experience as a ServiceNow Developer. Must be based in the UK and have the right to work in the UK without any More ❯