1 to 25 of 41 Service Delivery Jobs in the West Midlands

Title: Service Delivery Manager/Technical Platform Owner Pay Rate: £554/Day- Inside IR35 Duration: 6 months Location: Telford/Remote We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. … operation of several forms platforms including: • gForms (Scala based solution) • iForms (Adobe Engagement Manager) • Livecycle and pdf (Adobe Engagement Manager) The role of the Service Delivery Manager is a critical part of the Digital Forms management team and has the following accountabilities: • formal documentation of the existing live ...

Leader for the 5th consecutive Year in Gartner® Magic QuadrantTM for Managed Network Services! 🏆 . Visit www.microland.com for more details. Role: Sr. Manager - Service Delivery Location: Birmingham, UK (Onsite – WFO) Must Have skills: ITIL, Managed Services, End User IT Services, Team and Client Management Job Description - Role Summary … Service Delivery & Operations Management Own end-to-end delivery of End User IT Services, including: Remote EUS administration & Endpoint L1–L3 Support Desktop/Laptop/KIOSK Management (Windows, MacOS, Chromebook) Mobility Services (Windows, Android, iOS) VIP Support Monitor and manage daily operations to maintain ...

Service Desk Support Manager (MSP Experience advantageous!) – Birmingham/Hybrid £40,000-£50,000 plus benefits A well established and fast-growing Managed Service Provider are on the market for a Service Desk Support Manager. This is a leadership role overseeing the Support Desk, driving excellence, performance … proven MSP leader who thrives on improving organisations, elevating customer experience and guiding technical teams this is the perfect opportunity! The Role As the Service Desk Lead, you will take ownership of day-to-day technical operations and act as the primary escalation point for complex issues, playing ...

excellent opportunity for an experienced Operations Manager to take full ownership of a busy, high performing site, leading a large team and owning service delivery, H&S and P&L for a key operation. If you enjoy being visible on the floor, solving problems in real time … their critical data. In this role, you will be the Site Operations Manager for their Wolverhampton digital site, accountable for end-to-end service delivery across operations, facilities, health and safety, people, reporting and compliance. You will lead and develop your on-site teams, ensure customer SLAs ...

Major Incidents (MIs) according to the formal Technical Escalation Model. As the Solution Architect you will have ownership of the solution design through the delivery phases. Task Description: Technical Authority for a portfolio of services. Technical management of issues escalated. Provide communication about fixes for technical risks … live service resulting from HPI's or MI's. Input into the technical aspects of the Service Roadmap. Approval of key technical aspects of change onto the service. Technical liaison for the Service Director in communicating technical service risks and issues to key stakeholders. Advise Service ...

support critical operations and a resource for advice on technical issues as required including supporting our two Emergency Operations Centres and Patient Transport Service Contact Centres Applicants must hold a OEM based technical qualification along with a minimum of 4 years working in an IT environment and knowledge … associated services (AES, Breeze, AMS, SM, SBC) You will be the escalation point for the junior team members, assisting the team with incidents and service requests. There will be opportunities to be involved with project work including Voice Recorder upgrade, SIP migration, Inbound Services and other digital first solutions ...

Senior IT Platform Manager Our client is seeking a Senior IT Platform Manager to lead the delivery and performance of critical IT Infrastructure and Workplace Services, including compute, cloud, networking, end-user computing, digital workspace, and meeting room solutions. You will provide technical leadership, manage multi-vendor delivery … requirements, and quality standards. The ideal candidate will have experience managing complex IT infrastructure, leading high-performing teams, and collaborating with suppliers to optimise service delivery. As a Senior IT Platform Manager, you will need to have/be: Strong IT service management skills with the ability ...

make a single monthly payment, to receive brand new equipment, and have maintenance costs taken care of. Role Overview -Working within the customer service department within the Hixon office you will be responsible for keeping our customer records up to date, logging jobs and call outs from customer portals … will have excellent attention to detail, communication and interpersonal skills. Key Tasks Taking incoming calls from customers, engineers, and suppliers, providing support and administration service Uploading to customer portals all relevant compliance certification and updating any job notes Liaison with customers to ensure they are kept informed on progress ...

large-scale, diverse organisation? As our new Voice & Data Analyst , youll act as the technical subject matter expert for Tarmacs Voice & Data Network environmentsdriving service excellence, shaping future solutions, and supporting transformation across the business. In this influential role, youll convert business needs into robust technical solutions, take … play a vital part in maintaining our compliance with Cyber Essentials and CRH security standards. If youre passionate about innovative technology, high-quality service delivery, and continuous improvement, this is an exciting opportunity to join a forward-thinking IT team. About the Role As the Voice & Data Analyst ...

Operational Engagement Lead (Service Delivery) Apply promptly! A high volume of applicants is expected for the role as detailed below, do not wait to send your CV. Salary: up to £115,000 + 15% bonus Location: Remote with 1–2 days per week in Birmingham The Opportunity ...

global business and technology consultancy seeking a Senior IT Delivery Manager to work for our global Systems Integrator client. This is initially a 6-month contract with very good prospects to extend. We are seeking experienced IT Delivery Managers to manages medium to large teams, coordinating product … service delivery across multiple projects to achieve business outcomes. The role includes operational support for live services and alignment with standardised delivery structures and roles, driving quality, efficiency, and predictability, maintaining strong control over projects and services. This is an exciting opportunity to contribute to/lead ...

Technical Support Team Leader - MSP, ITIL, Service Desk Management Birmingham (Hybrid - 3 days in office) £40,000 - £50,000 + Benefits A growing Managed Service Provider (MSP) based in Birmingham is seeking a proven Technical Support Team Leader to take ownership of their Service Desk function. This … leadership role with responsibility for leading and developing a team of 10 support engineers, improving service efficiency, and delivering high-quality technical support to a wide range of SME clients. As Technical Support Team Leader , you will report directly to the Technical Director and act as the key escalation ...

mail) regularly as contact is usually made via this method. If this position involves a regulated activity it will require an Enhanced Disclosure & Barring Service check. The disclosure will, where appropriate to the role, include information against the Independent Safeguarding Authority barred lists for working with children, adults … essential qualities and would like the fantastic opportunity to work in our fast-paced, critical environment, please apply today About us West Midlands Ambulance Service University NHS Foundation Trust is committed to creating an inclusive, supportive, and accessible workplace for everyone where our colleagues feel empowered to succeed. Each ...

to. Assume wider responsibilities as assigned by the IT Infrastructure Manager Assist and support the IT Infrastructure Manager and other team members in the delivery of Trust IT Server Policies and long-term IT Server Strategic Plan, to ensure a seamless and consistent delivery of IT Services. Assist … ensure the trust exploit opportunities as necessary to deliver optimal and cost-effective patient care. Ensure services are supported to agreed hours of service to agreed service levels by participation within the on-call rota. This may require attendance on site for remedial or planned activities. ...

support critical operations and a resource for advice on technical issues as required including supporting our two Emergency Operations Centres and Patient Transport Service Contact Centres Applicants must hold a OEM based technical qualification along with a minimum of 4 years working in an IT environment and knowledge … associated services (AES, Breeze, AMS, SM, SBC) You will be the escalation point for the junior team members, assisting the team with incidents and service requests. There will be opportunities to be involved with project work including Voice Recorder upgrade, SIP migration, Inbound Services and other digital first solutions ...

Title DV Cleared Service Transition Manager Location: Malvern Duration: 3-6 months with possible extension Rate: Up to £755 per day via an approved umbrella company Must be eligible and willing to go through the DV Clearance process Our client, a reputable organisation in the IT sector, is hiring … Service Transition Manager to lead the smooth transition of new and evolving services into live environments. This role is pivotal in ensuring operational readiness, minimal disruption, and seamless handovers to support teams for complex programmes and projects. What you'll be doing: Act as SME and Service Design ...

Teams governance and data migration. Enhance endpoint security and oversee backup and disaster recovery. Provide end-user support and training, ensuring ITIL-aligned service delivery. Maintain compliance with ISO 27001 and Cyber Essentials Plus. Skills & Experience: Advanced Microsoft 365 expertise (Exchange Online, Intune, SharePoint, Teams). Strong networking knowledge ...

rota Cheadle, Staffordshire - Office based £27,000 - £35,000 dependant on experience We're recruiting on behalf of a growing, forward-thinking Internet Service Provider who are looking to bring in a Technology Specialist to join their close-knit team. This is a hands-on, varied role providing support … their customer journey from sales to technical support as well as general customer facing and non-customer facing administration to aid order progression and service delivery, making it ideal for someone who enjoys being the go-to person in a small team environment. You'll be supporting customers ...

expertise to ensure the organisations IT systems are secure, reliable, and scalable. Responsibilities: Act as the escalation point for complex IT issues, supporting the Service Desk team with advanced troubleshooting. Manage and optimise Windows 10/11 environments, including patching, updates, and performance tuning. Administer Microsoft 365 services such … security policies, perform risk assessments, and ensure compliance with ISO 27001, GDPR, and other standards. Oversee third-party vendors and managed services, ensuring efficient service delivery and cost-effectiveness. Lead IT projects, including network upgrades, cloud migrations, and system rollouts, coordinating stakeholders for successful delivery. Maintain accurate documentation ...

ensure the organisation’s IT systems are secure, reliable, and scalable. Responsibilities: Act as the escalation point for complex IT issues, supporting the Service Desk team with advanced troubleshooting. Manage and optimise Windows 10/11 environments, including patching, updates, and performance tuning. Administer Microsoft 365 services such … security policies, perform risk assessments, and ensure compliance with ISO 27001, GDPR, and other standards. Oversee third-party vendors and managed services, ensuring efficient service delivery and cost-effectiveness. Lead IT projects, including network upgrades, cloud migrations, and system rollouts, coordinating stakeholders for successful delivery. Maintain accurate documentation ...

forefront of all they do, and personal development is encouraged at every stage. Job Role – Project and Enterprise Risk Manager Reporting to the Service Delivery Manager the Project and Enterprise Risk Manager will drive the On-time, On-cost, On-quality delivery of complex projects across multiple … critical aircraft availability and meet stringent contractual KPIs Duties – Project and Enterprise Risk Manager Project Management: Control and manage planning baselines for the effective delivery of multiple, concurrent modification and upgrade projects. Enterprise Risk Management: Identify, analyse, and robustly manage project and enterprise risks, developing contingency plans to ensure ...

Rate of pay: £30.00 per hour Contract Duration: 6 Months Role Purpose The Manufacturing IT/OT Support Technician ensures the quality of technology delivery to critical manufacturing operations in Worcester. This role supports secure, efficient, and standardized digital operations across production systems, contributing to both local and global … technical liaison between IT, OT, engineering, and business teams. Participate in global Manufacturing IT/OT community initiatives to standardize services. Ensure high-quality service delivery through measurable productivity and security metrics. Cybersecurity Implement and maintain secure and resilient operations of IT and OT systems within the factory ...

requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels: The provision of a local support service to all staff, resolving issues with IT systems and equipment To perform regular system checks to maximise performance Provide training to all staff … more complex tasks of data validation and monthly and quarterly reports. Deliver high quality data to support the overall development of improved performance and service delivery for the practice. To collect and provide systems to ensure the accurate recording of all patient data, utilising both computer and paper ...

information processes, ensuring high quality provision and support for business-critical systems. They will also adopt a structured approach which enables the prioritisation and delivery of digital activities aligned to the Trust's overall strategic direction consistent with the Trust Strategy and Digital Strategy. The post-holder will ensure … looking to raise a family. Job description Job responsibilities Strategic Leadership Working in partnership with organisational and clinical leadership teams, lead development and delivery of a compelling digital strategy aligned with RJAHs corporate goals and the wider plans of the wider System, Regional and National direction. Provide visionary leadership ...

fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base. Key Responsibilties: Lead and mentor a team of IT support engineers, providing guidance and technical expertise. Ensure timely … resolution of technical issues related to desktops, laptops, mobile devices, and peripherals. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met. Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations. Manage user accounts and permissions using Active Directory. Perform ...