1 to 25 of 70 Service Delivery Jobs in the West Midlands

Service Delivery Manager – Digital Workspace My client is a fast-growing, tech-driven organisation focused on delivering exceptional digital experiences through the power of smart data and innovative technology. They are now looking for a Service Delivery Manager to join their Digital Workspace team. This is a key leadership role responsible for ensuring robust, efficient, and … value-driven IT services across end-user environments, enterprise platforms, and non-core services - underpinned by Azure technologies and automation. Responsibilities Lead day-to-day IT service delivery across the Digital Workspace function and wider enterprise platform stack. Manage escalated incidents, problems, and change activity—ensuring services remain stable and responsive. Work closely with Product, Architecture, DevOps, and … Business stakeholders to align service delivery with business needs. Drive continuous improvement and automation across services, processes, and platforms. Monitor and report on service performance (SLAs, KPIs), ensuring transparency and accountability at all levels. Oversee operational change assurance, service resilience, and risk mitigation activities. Lead and develop a high-performing team, supporting professional growth and cross More ❯

Role: Service Delivery Analyst Location: Fully Remote (Initial 1 Week Induction in Birmingham) Salary: £35,000 - £45,000 Network IT are looking for a Service Delivery Analyst, someone who has exceptional experience in a SOC (Security Operations Centre) interfacing into clients and customers to ensure high standards of service delivery within the SOC. The … opportunity for someone who is a Level 1 or Level 2 SOC Analyst who is looking to use their technical expertise from a top-down perspective to ensure efficient service delivery of our client's SOC environment. Responsibilities To operates as a customer service intermediary in between the technical SOC environment and our client’s customer base. … as a point of escalation for incident resolution. Build and maintain professional relationships/rapports with critical client stakeholders. Curate, design and present concise and information data in monthly service reports. Experience Required Previous Security Operation Centre/SOC experience. Knowledge of SOC tooling (SIEMs, EDRs – e.g. Sentinel, CrowdStrike, Defender). A knowledge and understanding of common SOC threats. More ❯

helping others overcome challenges? Do you have excellent communication skills and ambition to make a difference? Due to exciting new business growth, Citizens Advice Dudley & Wolverhampton is seeking a Service Delivery Manager to join our dedicated team. We provide comprehensive information, advice and guidance to individuals in need and we are expanding our team to meet the growing … of the operational leadership team (OLMT) in the organisation and line managed by our Head of Advice Services • To line manage teams of front-line client facing staff supporting service delivery standards, quality and contract compliance across advice and non-advice contracts that we hold with multiple funders • To drive a culture of continuous workforce development where a … supportive and compassionate approach is adopted • Working as part of a wider Service Delivery Manager team and in collaboration with our Technical & Quality Supervisor team to maintain quality across services, you will need to inspire and motivate all teams and provide focussed individual support where necessary to achieve internal and external quality and KPI standards • Be responsible for More ❯

Service Operations Manager About the Role Are you ready to lead IT service operations and champion excellence in reliability, performance, and user experience? We're seeking a Service Operations Manager to oversee our 1st and 2nd Line Support teams and ensure seamless IT service delivery across the organisation. As a senior leader in IT, you … support function, drive continuous improvement, and play a key role in incident management, change control, and vendor relationships. Your leadership will ensure we not only meet but exceed our service targets, keeping systems running efficiently and delivering an outstanding experience for users. Key Responsibilities Service Leadership & Management Lead, develop, and inspire the 1st & 2nd Line Support teams, maintaining … high standards of consistency, quality, and service delivery. Effectively manage team resources, drive high performance through KPI tracking, and foster a culture of continuous improvement. Take overall ownership of IT service availability, aiming for 99%+ uptime and optimal system performance. Incident & Problem Management Oversee both standard and major incidents, ensuring prompt resolution and proactive steps to prevent More ❯

The team you'll be working with: Security Account Delivery Director We are currently recruiting for a dynamic Security Account Delivery Director to join our growing Security team. This vacancy is hybrid variable based in Birmingham. About Us NTT DATA is one of the world's largest Global Security services providers with over 7500 Security SMEs and Integration … opportunity for you to play a pivotal role in helping to shape our client's transformation journeys. What you'll be doing: What you'll be doing; The Account Delivery Director is responsible for managing large, complex security accounts at both strategic and operational levels. The role ensures the effectiveness of security practices, manages client engagements, drives operational maturity … improvements, and oversees delivery assurance activities. Operating at SFIA Level 6, the role requires the initiation, definition, and oversight of high-impact security delivery activities, including client engagement, delivery assurance, security governance, and strategic growth. The Director is responsible for aligning security initiatives with business objectives and ensuring the organisation's resilience against evolving threats. Using your More ❯

I am currently recruiting for an experienced and passionate individual to fulfil the role of Head of Application Support, to lead the delivery and support of a suite of cloud-hosted software solutions across multiple products and clients. You’ll oversee support teams across UK and European offices, ensuring exceptional service standards, strong client relationships, and continuous operational … improvement. This is a hands-on leadership role that blends service delivery expertise, ITIL-driven process management, and people leadership. Key responsibilities of the role: Lead and manage support teams, driving a culture of accountability, collaboration, and innovation. Oversee ITIL-based service delivery, ensuring SLA/KPI targets are consistently met. Manage Jira Service Desk … operations, incident resolution, and root cause analysis. Build insightful Power BI dashboards to track and report on service performance. Act as the primary point of contact for service-related issues, managing client relationships and expectations. Ensure compliance with ISO 27001 standards and develop risk mitigation strategies. Drive continuous improvement initiatives to optimise processes and enhance customer satisfaction. Experience More ❯

pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description We are seeking a highly organised and efficient Mobile Service Delivery Co-Ordinator to join our team. This role is integral to the delivery of all mobile orders within the Radius Connect Group and providing a best … with company requirements I.E Paperwork, credit Vetting, commercial approval. Working closely with all relevant stakeholders within the order journey, to ensure a smooth transition into In-Life Account Management & Service Teams Providing full support to all sales team, to ensure you are the dedicated agent between POS and Service Delivery Ownership and co-ordination of each stage … of the process, to ensure a smooth and efficient service delivered. Management of all Numbers Ports and success checks, where appropriate. Raising stock cases, where applicable within each order. Maintaining systems/databases with accurate records in line with processes and procedures Updating of all assets in line with company guidelines and billing requirements. Continuous learning of Company Product More ❯

Service Desk Coordinator Location: Kidderminster Salary: £23,809.50 - £25,000 per annum (Depending on experience) Vacancy Type: Full Time, Permanent As an IT recycler and supplier of IT Services, the company have overseen more than 3 million devices through the IT lifecycle and, as a result, are perfectly placed to provide their customers with guidance and advice through this … project managers, their hardware specialist IT brokerage service. The Role Due to continued growth within the company, they are looking for someone to be able to support their current Service Desk to prioritise and solve enquiries efficiently. The primary purpose of this role is to be responsible for the workflow and support of the Service Delivery Manager … Major Accounts. This role manages customer services, ensuring adherence to SLA and being the first line support to the Service Coordinators where required. Key Responsibilities: Accountable for ticket management, ensuring allocation and tickets being resolved within SLA and at a high-quality standard Supporting the Service Delivery Manager Major accounts, including in periods of holiday and absence More ❯

Senior Service Designer - National Crime Agency - G7 Belfast, Birmingham, Bristol, Calder(Normanton), Leicester, London, Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your … the job Job summary Within the Digital, Data & Technology area of the NCA, our constantly evolving and expanding capabilities means we need people with extensive experience and knowledge of service management and in particular service design and transition in order to ensure the services being delivered by the Agency are fit for purpose, secure, and supported. The quality … be able to register after this date and time. Please see our privacy policy notice for details on how your data is handled. Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and any milestones More ❯

pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description We are seeking a highly organised and efficient Mobile Service Delivery Co-Ordinator to join our team. This role is integral to the delivery of all mobile orders within the Radius Connect Group and providing a best … with company requirements I.E Paperwork, credit Vetting, commercial approval. Working closely with all relevant stakeholders within the order journey, to ensure a smooth transition into In-Life Account Management & Service Teams Providing full support to all sales team, to ensure you are the dedicated agent between POS and Service Delivery Ownership and co-ordination of each stage … of the process, to ensure a smooth and efficient service delivered. Management of all Numbers Ports and success checks, where appropriate. Raising stock cases, where applicable within each order. Maintaining systems/databases with accurate records in line with processes and procedures Updating of all assets in line with company guidelines and billing requirements. Continuous learning of Company Product More ❯

pride ourselves on being at the forefront of technology innovation and we invite you along on this journey. Job Description We are seeking a highly organised and efficient Mobile Service Delivery Co-Ordinator to join our team. This role is integral to the delivery of all mobile orders within the Radius Connect Group and providing a best … with company requirements I.E Paperwork, credit Vetting, commercial approval. Working closely with all relevant stakeholders within the order journey, to ensure a smooth transition into In-Life Account Management & Service Teams Providing full support to all sales team, to ensure you are the dedicated agent between POS and Service Delivery Ownership and co-ordination of each stage … of the process, to ensure a smooth and efficient service delivered. Management of all Numbers Ports and success checks, where appropriate. Raising stock cases, where applicable within each order. Maintaining systems/databases with accurate records in line with processes and procedures Updating of all assets in line with company guidelines and billing requirements. Continuous learning of Company Product More ❯

Per Day - Inside IR35 via Umbrella (dependant on level or role/experience) Duration: Min 6 months Location: Remote working with travel to Warwickshire as required Accomplished IT Service Assurance Manager's and IT Service Delivery Lead's are required, with proven, recent experience of managing services within Azure Cloud. These positions will be working on an … in Warwickshire. The lower level role will be working with the lead to roll out the service. Deliverables - Deliverable 1: Assessing impact of Datacentre exit driven changes on existing Service Assurance function to advise on and design future ways of working Deliverable 2: Establishing consistent governance across multiple vendors Deliverable 3: Establishing consistent measurement & reporting across multiple vendors Deliverable … Working with Service Owners & Practice owners to define demarcation between roles to ensure effective management of partners Essential Skills - Experience in working as part of a Service Integrator Management of services in Azure For the lead role you will have experience of setting up a new function and be used to working in the Service Integrator space. More ❯

Liverpool, London - Canary Wharf (Core HQs) About the job Job summary The Deputy Director for Technology Services will be responsible for leading the Technology Estate for UKHSA, including the delivery of software and infrastructure platforms and technical operations. They will be accountable for Workplace Platforms, which encompasses office productivity, end user devices and identity, telecoms, and for the resilience … Digital DevOps division), data centre services, and operating system management. Networking responsibility encompasses LAN, Corporate WAN, Corporate WiFi, and secure access capability. The role is accountable also for IT Service Management, leading the provision of the common 1st line service desk, 2nd line on site support teams, service delivery design and management, and continual service … with a wider team of approximately 100 full time staff, who are all nationally dispersed. The post holder will also be expected to manage and be accountable for the delivery of consultancy services teams, managed services suppliers, etc and has full accountability for budget, capability, and service of the above functions. Working for your organisation We pride ourselves More ❯

your belt in a similar role covering Microsoft-based Modern Workplace technologies. Microsoft: You will be comfortable with Microsoft technologies, including Office365, Windows OS, and cloud platforms, particularly Azure. Service Delivery: As well as your Microsoft skill-set, you will have a good level of experience across Service Delivery/Service Management. Communication Skills: You More ❯

Capital Projectsteam provides market leading commercial and financial advice to the Public and Private Sector. Operating across the Infrastructure, Energy and Public Services sectors - we advise Government on the delivery of key policy initiatives, Technology Transformation and Major Programmes. Our Shared Services proposition within the Infrastructure and Capital Projects team provides specialist finance, service design, BPO, commercial structuring … and contract negotiation advice to private and public sector clients. The Shared Service proposition offers a unique role supporting the growth of I&CP's flourishing shared service proposition whilst working alongside our wider Deloitte service lines to bring together a comprehensive suite of technical and operational expertise to drive progress in our clients transformation programmes. This … objectives, goals and develop a strategy and plan for setting up or transforming their business services operations, with a focus on commercial, contracting and operational models. This includes evaluating service delivery, sourcing and operating model design options, conducting delivery model assessments, developing value/business cases including benefits plans, and assessing readiness for implementation (clients in and More ❯

and ease. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. You will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. You will establish KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division … field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point for FSEs, 3rd party service providers and distributors to resolve field issues and act as … the primary service interface with engineering, quality, and product management to resolve complex field issues. You will work with engineering and be responsible for ensuring service requirements and serviceability for all products (legacy and new) such as: preventative and corrective maintenance procedures, preventative maintenance (PM) schedules (frequency and task list), corrective maintenance (CM) procedures in line with all More ❯

infrastructure solutions business offering services including Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company provides an end-to-end, on-premise machine supply and breakdown service under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and maintains all assets, and has an … the Out-Of-Hours (OOH) call-out rota. Carry enhanced van stock to achieve a high first-fix rate. Manage van stock similarly to level 1 and 2 responsibilities. Service Delivery Understand and demonstrate service delivery excellence, ensuring the basics are done right every time and contributing to a team where service quality is central More ❯

countries around the world. It includes the broadcaster RTL Group, the trade book publisher Penguin Random House, the magazine publisher Gruner + Jahr, the music company BMG, the service provider Arvato, the Bertelsmann Printing Group, the Bertelsmann Education Group, and Bertelsmann Investments, an international network of funds. The company has 117,000 employees and generated revenues of €17.1 billion … in the 2015 financial year. Bertelsmann stands for creativity and entrepreneurship. This combination promotes first-class media content and innovative service solutions that inspire customers around the world Job description: Salary: £37,000.00 Location: Hams Hall Hours: 40 hours per week, Monday to Friday The Customer Service Delivery Manager is a critical position within our Key Account … or support internal and external weekly sync meetings and drive completion of relevant actions Manage the preparation and implementation of monthly and quarterly client meetings, providing insight into all service-related matters. Work with nominated clients to develop an understanding of their needs and ensure they are met. Liaise with other Arvato departments to progress any ad hoc operational More ❯

to complex technical resolutionensuring a high-quality, consistent experience across products and teams. Youll play a key role in shaping support strategy, developing talent, and enhancing processes, while championing service excellence and cross-functional collaboration. The successful candidate will be required to be on-site Monday to Friday, so please ensure that being on-site in Kidderminster is feasible … and of interest to you. Key Responsibilities Lead, coach, and inspire a team of managers and support specialists Drive performance through clear KPIs, ownership, and service delivery standards Streamline and enhance support workflows to improve speed, accuracy, and customer satisfaction Manage escalations and foster a culture of proactive issue resolution Collaborate with Development, Product, Delivery, and Sales … Continuously develop team knowledge and capability around ERP solutions Contribute to the companys leadership strategy and customer-centric goals What You Bring Proven experience in leading software support or service delivery functions Strong understanding of ERP systems or similar complex business platforms Exceptional communication, people leadership, and coaching skills Data-driven mindset with the ability to interpret KPIs More ❯

expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are currently recruiting for a Service Delivery Manager to come and join our team at our Lodge Lane Factory in Cannock, WS11 0LT . Specific responsibilities include: Qualifications & Experience More ❯

respectful environment where you are encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology, manage assets and refresh systems. … maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? You will be accountable for delivering all contractual service obligations, including SLAs, reporting, the Service Development Plan, Operational Risk Register, and Monthly Service Reviews. You will take ownership of the in-life service relationship with … key customer stakeholders and ensure an exceptional end-to-end service experience. You will drive operational team performance to meet service delivery goals, while leading continuous improvement and service development initiatives. Your focus will be on enhancing customer satisfaction and Net Promoter Scores (NPS), engaging with third-party suppliers, safeguarding existing revenue, mitigating churn risks, and More ❯

professionals. Develop and deliver compelling proposals, RFP responses, and commercial quotes, underpinned by a strong technical understanding of the proposed solutions. Take ownership of the client handover process to service delivery, guaranteeing that all technical requirements are accurately understood and comprehensively documented. Work in tandem with operations, compliance, and client solutions teams to jointly scope technical service delivery and formulate viable, efficient solutions for clients. Attending face to face meetings - presentations and sales opportunities in the UK - ideally targeting global companies Experience required for the Business Development Manager role A minimum of 3-5 years of experience in technical sales, business development, or solution consulting, with preference given to candidates with experience in IT services More ❯

annum, 35 hour working week, on-site Monday-Friday working pattern and other benefitsHays Technology are working in partnership with a large public sector organisation to recruit an IT Service Desk Manager on a permanent basis. Our client is modernising the way they deliver technology services and are looking for a confident, customer-focused, technically experienced IT Service … 2nd Line IT Support staff through this next phase of improvement and innovation. This is your opportunity to take ownership of a high-performing team, drive a culture of service excellence, and play a pivotal role in enhancing the IT experience for more than 1,000 colleagues across this organisation. Key responsibilities include: Coaching and developing a skilled team … of Service Desk Analysts and Technical Service Engineers. Acting as the senior point of escalation for complex support queries. Embedding a proactive, data-driven approach to service improvement - monitoring key metrics like ticket volumes, resolution times, and customer satisfaction. Supporting the adoption of automation and self-service tools to create efficiencies. Building strong working relationships with More ❯

Join Our clients team as a Security Service Engineer! Our client is a leader in security solutions that fuse innovative technology, skilled personnel, and effective processes to drive tangible results. As industry leaders in security risk modeling, we use data and insights to empower our clients, enhancing their strategies, minimizing risks, and reducing costs. Position Overview We are looking … for a dedicated Service Engineer to join our dynamic team. In this role, you will take charge of service and maintenance requests from our Service Desk, as well as undertake small project work as needed. You will be part of our out-of-hours on-call rota, ensuring that our customers receive exceptional service 24/… job but an opportunity to be part of a growing organisation that values professionalism and strong customer relationships. You'll have the chance to make a difference in your service area while representing the company with pride and approachability. What You'll Do Manage Your Service Area: Take ownership of service calls within your allocated area and More ❯

Join Our clients team as a Security Service Engineer! Our client is a leader in security solutions that fuse innovative technology, skilled personnel, and effective processes to drive tangible results. As industry leaders in security risk modeling, we use data and insights to empower our clients, enhancing their strategies, minimizing risks, and reducing costs. Position Overview We are looking … for a dedicated Service Engineer to join our dynamic team. In this role, you will take charge of service and maintenance requests from our Service Desk, as well as undertake small project work as needed. You will be part of our out-of-hours on-call rota, ensuring that our customers receive exceptional service 24/… job but an opportunity to be part of a growing organisation that values professionalism and strong customer relationships. You'll have the chance to make a difference in your service area while representing the company with pride and approachability. What You'll Do Manage Your Service Area: Take ownership of service calls within your allocated area and More ❯