51 to 65 of 65 Service Delivery Jobs in the West Midlands

diagnosis of faults and attempt documented fixes appropriate to the fault where escalated to second line support or 3rd party providers End-to-end problem isolation and troubleshooting of service quality issues Work with customers, internal or external, to resolve issues and ensure they have a positive experience dealing with us Complete assigned daily tasks to ensure optimal network … performance and end service for customers Conduct remote installations and be on hand to help train customers where needed Provide any technical support to field sales where complex help is required Provide cover to other areas in the Hosted & Connectivity department where needed Resolve any SIP/VoIP faults, call quality issues or routing of traffic Able to troubleshoot … root causes Potential in having to assist on site with any faults and identifying root causes of issues Ideal Candidate: Qualifications/Experience: 1+ years of experience in customer service, telecommunications industry is a plus Strong phone contact handling skills and active listening Ability to multi-task, prioritize, and manage time effectively Familiarity with CRM systems Outlook 365 knowledge More ❯

a growing SaaS environment. In this role, you'll provide hands-on support across Windows systems, databases, and hosted applications, while also playing a key part in professional services delivery and internal tooling improvements. This is a great opportunity for someone ready to grow into Azure and DevOps, take ownership of cloud infrastructure, and help shape the future of More ❯

a growing SaaS environment. In this role, you'll provide hands-on support across Windows systems, databases, and hosted applications, while also playing a key part in professional services delivery and internal tooling improvements. This is a great opportunity for someone ready to grow into Azure and DevOps, take ownership of cloud infrastructure, and help shape the future of More ❯

Community First Aid, Community Education and Community Fundraising as well as develop our offering for young people. Through leading a team of Volunteer leaders, you will drive excellence in delivery, develop an inclusive and diverse volunteering experience for new and current volunteers, and help navigate through change to build a bigger and better St John Ambulance. As a member … First Aid, Community Education and Community Fundraising. Develop our offering for young people and create an inclusive and diverse volunteering experience for new and current volunteers. Drive excellence in delivery and navigate through change to build a bigger and better St John Ambulance. Support and supervise volunteers to ensure effective service delivery and engagement. Attend regular meetings More ❯

to hear from you. This business is on an ambitious growth journey — and we’re looking for a Digital Director to take ownership of our clients digital strategy and delivery capability to help drive its growth. This is a high-impact role where you’ll help set and drive the digital growth strategy and lead a team of developers … and digital specialists to implement customer experience technologies that drive value for both clients and end users.You’ll be accountable for the delivery of automation, analytics, and platform-based initiatives, working across teams to embed transformation into the heart of our clients services. Critically, you’ll bring deep knowledge of Amazon Connect and Zendesk — two of the core technologies … ensuring you are maximising their potential to create seamless, efficient, and intelligent customer experiences. What You’ll Be Doing Lead Digital Delivery Teams – Build, lead, and coach a team of developers and digital delivery professionals. Drive execution, quality, and continuous improvement across multiple workstreams. Deliver Digital Transformation Projects – Own end-to-end delivery of digital initiatives — ensuring More ❯

management. Operational Excellence Ensure high availability, performance, and security of all infrastructure services. Oversee incident response and root cause analysis for infrastructure-related issues. Monitor KPIs and SLAs, ensuring service delivery meets or exceeds expectations. Collaboration & Communication Work closely with cross-functional teams including DevOps, Security, Application Development, and Product to ensure infrastructure meets business needs. Serve as More ❯

systems, primarily focused on heating, hot water systems, and general plumbing. This is a field-based role requiring flexibility, a proactive approach, and a commitment to high standards of service delivery. Key Responsibilities: Maintain and repair heating, hot water systems, and general plumbing Carry out mechanical fault finding and diagnosis Complete installation work and relevant compliance certification Undertake basic More ❯

looking for a role with real impact? The West Midlands Pension Fund is seeking a dynamic and forward-thinking Head of Systems (IT Services) to lead the strategic direction, delivery and continuous improvement of our IT and digital services. About the role Reporting to the Director of Finance, Resources and Transformation, you will lead a highly skilled IT function … in IT leadership, ideally within a complex organisation. A proven ability to develop and implement IT strategies aligned to organisational objectives. Excellent knowledge of cybersecurity, information governance and ITIL service delivery. The ability to inspire, develop and manage high performing teams. Strong stakeholder management skills with the credibility to influence at senior levels. Experience in pensions or the wider … Why choose the West Midlands Pension Fund? At the West Midlands Pension Fund, you'll play a pivotal role in safeguarding and shaping the IT services that underpin the delivery of pensions to over 340,000 members and 800 employers. You'll join a collaborative and forward thinking organisation that values innovation, continuous improvement and professional development. We offer More ❯

continuous growth and success, we're at a pivotal point on our journey to realise that aspiration. Why you will love this opportunity as Project Manager - Local Government Services Delivery at Civica. As a Project Manager, you'll play a key role in delivering software solutions to our Local Government customers, ensuring projects are implemented on time, within budget … and to a high standard of quality. You'll lead several concurrent projects, working closely with customers, internal teams, and third parties to provide a seamless delivery experience. This role gives you the opportunity to shape the customer journey, strengthen long-term partnerships, and contribute to continuous improvement within Civica's project management team. You'll also support and More ❯

our Information Management capability within the Birmingham office. You'll be responsible for growth targets, pipeline of work, training and development of the team whilst promoting the capability and service offering of the Information Management account. The Information Management account is a team of 40+ digital consultants driving digital transformation on all our major projects, mostly based in Croydon … planning of processes and implementation of tools to improve major project delivery. Sometimes this might be working directly with our clients, other times this might be supporting our internal delivery projects. You will be an advocate for digital ways of working, a promoter of good information management and comfortable working closely with our clients to share our experience. Your … Responsible for ensuring that projects are delivered successfully for the client and for Mott MacDonald, technically, commercially, and financially Growth and development of the Birmingham team Leading the technical delivery of consultancy services Delivery of a programme of technical solutions as agreed with the client Compliance with the Mott MacDonald management, quality, safety and environmental system requirements Coordinate More ❯

to ensure all solutions align with overarching roadmaps and architectural principles. Experience in Facilities Management environments is essential , as you’ll be supporting technology solutions that directly impact operational service delivery. Key Responsibilities Partner with IT Project Managers and business stakeholders to design solutions that meet project and operational needs. Support bid and business development teams with solution designs … models. Ensure architectural compliance and alignment with enterprise IT standards. Present and explain solution designs and models to technical and non-technical audiences. Provide technical leadership and guidance to delivery teams during project execution. Review supplier proposals for quality, feasibility, and compliance with architectural standards. Produce clear and comprehensive solution and service designs to guide delivery. Maintain alignment More ❯

Field Service Technician – Managed Print Services Location: Birmingham Field-based | Full-time | Competitive Salary + Benefits Are you a skilled technician with a passion for problem-solving and providing excellent service? Join our dedicated Technical Services team where you'll play a key role in supporting, maintaining, and repairing managed print equipment across our diverse client base. As … a Field Service Technician , you'll be responsible for maintaining and repairing managed print devices to manufacturer our internal standards. You'll deliver high-quality technical support directly on client sites, ensuring uptime, performance, and client satisfaction — all while working safely and efficiently within agreed service levels. Key Responsibilities Respond to field service calls at client premises … promptly and effectively. Diagnose and repair faults on-site with minimal disruption to clients. Keep accurate service records using PDA tools and communicate with call control regularly. Maintain a well-stocked and organised spare parts kit (vehicle or on-site). Regularly sync your laptop with our SharePoint cloud system. Attend training sessions (including online modules) to stay up More ❯

reshaping its Digital & Technology function to be leaner, more strategic, and higher performing. The new structure will be complemented by a strong global outsourcing model covering support, operations, and service delivery. The Opportunity The Global Head of Infrastructure will lead the global infrastructure function through a period of major change, embedding maturity, driving governance, and establishing a high-performing … outsourced delivery model. Key Responsibilities Lead the Infrastructure Function: Own the global infrastructure roadmap spanning networking, hybrid cloud, environments, and data centres. Outsourcing Leadership: Oversee the transition of infrastructure operations to offshore partner going live in January. Build a governance-led, process-driven model delivering consistent and reliable services. Service Management & Performance: Drive SLA performance, reporting, and continuous … improvement across all regions. Embed a strong service culture and operational discipline. Architecture & Transformation: Review and modernise the infrastructure architecture (last updated 2019). Lead data centre consolidation and Azure-based hybrid cloud strategy over the next two years. Stakeholder & Vendor Management: Partner closely with global business and IT stakeholders. Manage vendor relationships, third-party contracts, and OPEX budget. More ❯

is representing a fast-growing and socially responsible organisation with a strong reputation in the NHS and wider public sector, investing heavily in innovative digital platforms and data-driven service delivery. Its culture is collaborative, inclusive and ambitious, underpinned by values of being Human, Innovative, Responsive and Expert. This is an opportunity to help shape how critical services are … ICS). Local authorities and social care providers . Central government departments and agencies : Ministry of Justice (courts, prisons, probation), Home Office, Immigration Enforcement & Border Force, HM Prisons & Probation Service, Department for Work & Pensions, Department of Health & Social Care, police forces and blue-light services. Other publicly funded organisations and arm's-length bodies . Consultative Solutions & Products Selling … public sector solutions) to meet diverse and evolving needs. Framework & Pre-Tender Influence - Build early engagement and competitive advantage around key frameworks and routes to market, including Crown Commercial Service (CCS), NHS SBS, NOE CPC, NHS LPP, HealthTrust Europe, ESPO and other local authority frameworks. Complex Solution Design - Shape bespoke propositions, working with internal teams to align operational delivery More ❯

inbound leads. Conduct needs analysis and tailor customized proposals and presentations. Manage pipeline using CRM tools, preferably HubSpot. Collaborate with marketing and technical teams to ensure seamless onboarding and service delivery. Meet or exceed monthly and quarterly sales targets. Preferred Requirements: Proven experience working with HubSpot CRM and Hubs (Marketing, Sales, Service, CMS). 3+ years of experience More ❯