51 to 75 of 144 Service Delivery Jobs in the West Midlands

their operations, reduce risk, and achieve measurable costefficiencies. We are now looking to recruit an experienced Team Leader to join our Fire and Security service team to supportour continued growth across your designated region. This is a hands on technical role combined with regionalleadership responsibility, working closely with … Regional Service Manager to drive team performance, technicalstandards, and customer satisfaction across the area. The Role As Team Leader Fire and Security Engineer, you will take ownership of your designated service area while alsoproviding day to day leadership, coaching, and technical guidance to a team of engineers. ...

consult and define the people we want to join us on our journey. The Senior Enterprise Systems Manager is accountable for the operational support, service performance, governance and continuous improvement of Mace's enterprise finance systems and associated business-critical applications. The role provides leadership and oversight … outsourced application support team, ensuring services are delivered in line with agreed service levels, operational controls and business requirements. Working closely with Finance, Digital Services and third-party partners, the role ensures the stability, integrity and continual development of enterprise finance platforms, with particular ownership of the IBM Cognos ...

fast-growing, international group of companies established over 15 years ago. We are looking for an experienced and people-focused Head of Customer Service to lead our Group s customer service and operations team on a 12-month fixed-term contract . You will oversee … days in the office is required Contract: Full-Time, 12-month Fixed-Term Contract (Maternity Cover) Working hours: 8:30am - 5.00pm Key Responsibilities: Customer Service/Operations: Lead, motivate, and support the Customer Service team, fostering a positive, customer-first culture. Set clear objectives and performance standards, conducting ...

Lookers Limited is seeking a Service Desk Manager on a 15-month maternity cover contract to lead IT support functions across the organisation. You will drive service delivery for the Service Desk, 2nd Line and User Access teams, ensuring high-quality support, governance, and continuous improvement. ...

Business Analyst, you will be responsible for understanding and analysing user and business needs, translating these requirements into strategic transformation objectives, and supporting the delivery of complex programmes and projects across the organisation.You will work closely with stakeholders, multidisciplinary teams, and service areas to identify opportunities for improvement … enhance service delivery, and contribute to the Council's wider digital transformation agenda. Key Responsibilities Lead business analysis activities across complex, high-profile, and interdependent programmes and projects. Engage with stakeholders across SEND, Education, Children's Services, and wider Council departments to understand challenges and requirements. Analyse ...

Business Analyst, you will be responsible for understanding and analysing user and business needs, translating these requirements into strategic transformation objectives, and supporting the delivery of complex programmes and projects across the organisation.You will work closely with stakeholders, multidisciplinary teams, and service areas to identify opportunities for improvement … enhance service delivery, and contribute to the Council's wider digital transformation agenda. Key Responsibilities Lead business analysis activities across complex, high-profile, and interdependent programmes and projects. Engage with stakeholders across SEND, Education, Children's Services, and wider Council departments to understand challenges and requirements. Analyse ...

successful candidate will provide expert-level support for AIX environments across Live, Development, and Test platforms, while also driving infrastructure change, upgrade, and project delivery initiatives. About the Role This senior-level position sits within an established AIX support team responsible for the delivery of both operational support … services. The team provides support across Live, Development and Test environments, ensuring the availability, performance, and stability of critical infrastructure. Alongside day-to-day service responsibilities, the team also delivers a substantial volume of change, migration, transformation, and project work. A significant portion of upcoming activity involves infrastructure modernisation ...

plays a leading role in architecting, implementing, and governing Microsoft 365 and Modern Workplace solutions across our customer environments. You will support consistent, standardised service delivery, embed automation and configuration control, and provide thought leadership that ensures our services remain secure, scalable, and aligned to best practice. This … customer-facing role requiring technical depth, clear communication, and a strong understanding of ITIL v4-aligned service management. What You Will Do Lead and implement complex Microsoft 365 and Modern Workplace projects, including Exchange Online, SharePoint Online, Intune, Microsoft Teams, OneDrive, Purview, Entra ID, and Microsoft Defender. Design ...

real stakeholders. The IT Analyst role focuses on turning business needs into clear, actionable requirements, bridging the gap between end users and IT delivery teams. If you enjoy stakeholder management, requirements gathering and making sense of complex information, this IT Analyst role is built for you. With an umbrella … rate of £37.22 per hour, and clear expectations around compliance and service delivery, it offers a strong platform to make an immediate impact in the IT and business systems industry. What You Will Do: - Collaborate with business teams to identify and analyse business needs and translate them into ...

real stakeholders. The IT Analyst role focuses on turning business needs into clear, actionable requirements, bridging the gap between end users and IT delivery teams. If you enjoy stakeholder management, requirements gathering and making sense of complex information, this IT Analyst role is built for you. With an umbrella … rate of £37.22 per hour, and clear expectations around compliance and service delivery, it offers a strong platform to make an immediate impact in the IT and business systems industry. What You Will Do: - Collaborate with business teams to identify and analyse business needs and translate them into ...

summary The role is designed to use technical skills to develop a strong service delivery to provide analysis across a diverse range of services. In carrying out your role, at least one of the agreed strategic anchors should be at the core of everything you do: Commissioning … early if the ICB receives a high number of applications. Previous applicants need not apply. Main duties of the job To support the operational delivery of day to day reporting across the system, focusing on financial reporting, contracting monitoring, and performance analysis, including: Analyse utilisation of health and care ...

architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments. Your Impact AI & Workflow Innovation: Architect … Platform Architecture & Governance: Lead the technical strategy, scalability, and lifecycle governance for ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails. Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal, and UI Builder to elevate self-service ...

portfolio of live consultancy engagements, facilitating regular engagement discussions, identifying risks and opportunities, and ensuring stakeholders and suppliers remain aligned on objectives, performance and delivery expectations. Success in this role will come from your ability to build trusted relationships, communicate effectively, influence stakeholders, challenge constructively and maintain oversight across … multiple engagements simultaneously. This is less about procurement activity and more about relationship management, stakeholder engagement, commercial performance and delivery oversight. Key Responsibilities Build and maintain strong relationships with stakeholders, consultants and suppliers across a portfolio of live engagements. Act as a trusted point of contact, understanding stakeholder priorities ...

portfolio of live consultancy engagements, facilitating regular engagement discussions, identifying risks and opportunities, and ensuring stakeholders and suppliers remain aligned on objectives, performance and delivery expectations. Success in this role will come from your ability to build trusted relationships, communicate effectively, influence stakeholders, challenge constructively and maintain oversight across … multiple engagements simultaneously. This is less about procurement activity and more about relationship management, stakeholder engagement, commercial performance and delivery oversight. Key Responsibilities Build and maintain strong relationships with stakeholders, consultants and suppliers across a portfolio of live engagements. Act as a trusted point of contact, understanding stakeholder priorities ...

payments worth over £195bn a year that support millions of people across the country. This is an influential advisory role at the heart of service design and delivery. You'll act as a trusted expert on fraud, error and security risk, helping teams across Universal Credit and Working … threats. Drawing on your expertise, you'll identify risks, assess vulnerabilities and recommend practical solutions that protect public money, safeguard citizens and support the delivery of effective public services. The scale of what we do is extraordinary, and the impact of your work will be felt across services used ...

through the SC Clearance process We are seeking an experienced Senior Linux Engineer to join a specialist team responsible for delivering both Managed Service and Project-based activities . This is a senior technical role supporting a complex Linux estate across live production, development, and test environments. The successful … supporting complex multi-platform UNIX/Linux infrastructures. Strong understanding of Linux server performance tuning, patching, and system maintenance. Experience working within managed service and operational support environments. Strong analytical and problem-solving skills. Excellent communication and stakeholder management abilities. Technical Knowledge Linux & UNIX SUSE Linux Enterprise Server (SLES ...

high level of performance across the department. You will set daily priorities, monitor progress, and provide strategic direction to your direct reports. Client & Service Excellence: You will serve as a key point of contact for clients, ensuring their objectives are met while maintaining professional and proactive communication. … accountable for meeting and exceeding KPIs and swiftly addressing any service failures to maintain exceptional delivery standards. Performance & People Management: You will be responsible for setting and monitoring daily service deliverables. A critical part of your role is to build and develop a high-performing team ...

customer at the heart of everything we do. As part of that wider transformation, all core services are being challenged to improve better service at a lower cost. Building on the above, this is an exciting time for HMRC Commercial. We have just completed the discovery element … Core Services Review Transformation Programme, and this led to a series of recommendations to improve the service Commercial provides to its customers, strengthen risk control, enhance service delivery, and increase value. HMRC has around 400 FTE working within the end-to-end Commercial function, although ...

Visit to learn more. About the role We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

Visit to learn more. About the Role We are seeking an outstanding Executive/VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional … highly personalised, time-critical, and relationship-driven. The ideal candidate brings a strong background in hospitality, premium travel, or luxury customer service , paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries ...

architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments.Your ImpactAI & Workflow Innovation: Architect and deploy … ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails.Service Experience Modernization: Design intuitive, modern portals and workspace interfaces using Employee Center, Service Portal, and UI Builder to elevate self-service and operational usability.Enterprise Integration & Automation: Connect ServiceNow with Azure DevOps, IAM, ITOM, and third-party ...

needs have changed over time and ensure these are met across a variety of channels. Applies strategic thinking in how to provide the best service for the end user. Considers the political strategy and implications of any analyses and insights. Able to bring insight and expertise in how user … Bring together views, perspectives and diverse needs of stakeholders to gain a broader understanding of the issues surrounding policies and activities. Demonstrate positive customer service by understanding the complexity and diversity of customer needs and expectations. Deliver a high quality, efficient and cost effective service by considering ...

continued growth, we are looking for an experienced and commercially aware Technical Support Manager to lead our pump repair workshop and field service operations. This is an exciting opportunity for a technically skilled engineering professional who combines strong leadership capabilities with commercial awareness and a passion for delivering exceptional … customer service. The Role As Technical Support Manager, you will oversee the delivery of high-quality technical support services while driving operational efficiency and commercial performance. Acting as a key link between customers, sales teams, and technical personnel, you will ensure repairs and service activities are completed safely ...

network assessments. Design robust, scalable network architectures (LAN/WAN, SD-WAN, Cloud Networking, Cybersecurity, Wireless) tailored to client requirements. Deliver engaging product and service demonstrations, Proofs of Concept (PoCs), and technical proposals/RFPs. Translate client requirements into accurate Bills of Materials (BoMs), scopes of work (SoWs … webinars, product launch presentations, and represent Infinity Labs at industry trade shows and events. Provide competitive intelligence and market feedback to internal engineering and service delivery teams to help shape service offerings. Key Requirements Experience: 3+ years of experience in Network Engineering, Pre-Sales Engineering, Solutions Architecture ...

that improve homes and communities across the UK. As one of the country's leading property services providers, we combine operational excellence with innovative delivery to provide exceptional outcomes for our social housing partners. WPS Planned Housing Maintenance specialises in planned maintenance, energy efficiency retrofits and complex refurbishment projects. … project documentation, certifications and evidential records. Champion continuous improvement and identify opportunities for automation and digital innovation. Work collaboratively with operational teams to improve service delivery, productivity and governance. Lead training and development initiatives to improve digital capability across the business. Provide insights and recommendations to senior leadership ...