51 to 71 of 71 Service Delivery Jobs in the West Midlands

high achievement in Customer Success roles, including positive expansion and retention metrics. Natural rapport builder and effective communicator with a passion for driving positive changes and providing first-class service delivery to customers. Strong prioritization skills to balance internal projects and act as an escalation point for team and customer concerns. Ability to work well with internal teams More ❯

Rails Software Engineer to join their dynamic team. In this pivotal role, you will directly manage support escalations and critical issues while collaborating with cross-functional teams to enhance service delivery. Key Responsibilities: Diagnose and resolve complex technical issues in Ruby on Rails applications. Act as an escalation point for critical support requests, ensuring timely resolutions. Write clean, maintainable More ❯

business Analyse and monitor Reports, Down Traders and Up Traders, Build and maintain strong relationships with existing customers. Provide tailored logistics solutions. Work closely with operations to ensure seamless service delivery. Achieve and exceed sales target. What We re Looking For: Ideally experienced working in Irish Groupage or full Loads. An Ambitious professional, preferably with experience within the Transport More ❯

at their Doncaster site. You will be responsible for servicing, maintaining and repairing forklift trucks and a range of other Material Handling Equipment (MHE), ensuring minimal downtime and excellent service delivery. Key Responsibilities of the Workshop Engineer: Carry out reactive repairs on a range of Material Handling Equipment Diagnose faults and identify cost-effective solutions Work collaboratively with the More ❯

our sales account manager. This is what makes us so effective at what we do. Our services support team is dedicated to assisting with technical queries and ensuring seamless service delivery. Our project management support team will help in coordinating and managing client projects to ensure they are completed on time and within budget. Our commercial team, comprising specialists More ❯

the world and the world with Britain. It's something we've been doing for over 100 years, ever since we launched the world's first international scheduled air service between London and Paris. This originality has been in our blood since day one. It's the spirit we share with the people that fly with us, our partners … the technology that powers the world's most iconic airline. What you'll do: Design and implement resilient network solutions that support British Airways' business needs. Collaborate with project delivery teams to support network development across global sites. Configure and maintain network devices including routers, switches, and firewalls. Monitor network performance and proactively troubleshoot to ensure optimal service delivery. Maintain security compliance by working closely with IT, Cyber Security, and service partners. Deliver network maintenance, upgrades, and documentation with accuracy and clarity. Provide training, guidance, and support to users and junior colleagues, contributing to a learning-focused culture. Analyse network usage, forecast future capacity, and optimise bandwidth efficiency. Engage in cross-team collaboration with developers, system More ❯

Excellent Benefits Ready to Lead, Inspire, and Drive IT Excellence? Are you a passionate IT leader who thrives in fast-paced environments and loves empowering teams to deliver exceptional service? Our client is looking for an IT Helpdesk Manager to take the reins of a high-performing support team and elevate our IT operations to the next level. Why … sharpen both tech and soft skills. Deliver insightful reports on helpdesk performance and initiatives. ITIL Process Management Champion ITIL best practices across the helpdesk. Monitor KPIs and drive continuous service improvements. Ensure compliance and foster a culture of process excellence. Technical Expertise Provide hands-on support across the Microsoft tech stack (Windows Server, Active Directory, Office 365, Azure). … Troubleshoot complex issues and lead the integration of new technologies. Customer Service Excellence Be the voice of outstanding customer service. Build strong stakeholder relationships and use feedback to enhance service delivery. What Were Looking For Proven experience managing an IT helpdesk or support team. Strong grasp of ITIL principles (certification a big plus). Deep technical knowledge of More ❯

Job Details: Core Services Delivery Manager Full details of the job. Vacancy Vacancy Core Services Delivery Manager Job Reference Number Job Reference Number VN1223 Employment Type Employment Type Permanent Job Advert Join Our Team as a Core Services Delivery Manager! Do you have experience in the events and exhibitions industry? Are you a competent in the six … aspects of Scope, Schedule, Financial, Risk, Quality and Resources?If so, we want YOU! As our Core Services Delivery Manager, you will manage the delivery of Core Operations at show site, including Electrics, Stand Fitting, Floor Covering and Furniture. Main Duties include: Evaluate, assess and manage all the associated risks involved that may affect the delivery of … provided. Ensure H&S compliance is adhered to by all staff (internal and appointed Contractors) which includes the checking that the relevant training is undergone. Be responsible for the delivery of the project meeting the minimum expected outcomes & benefits Work as part of the overall Operations team which will include Ops planning, Account Management onsite delivery and the More ❯

resale. The UK business unit is a growing, profitable, and tight-knit operation with an excellent team environment. We now working with them to recruit for A senior Automation Service Technician who will assist the service centre manager in leading the companys service operations, focusing on customer satisfaction and operational efficiency. Alongside the in-house controls expert … supporting the growth of the machinery control business whilst also establishing new areas of expertise within the customer base. The successful applicant will help to drive the business systems, service electrical and control offerings in line with their corporate strategy. KEY RESPONSIBILITIES Assist in the daily operations of the service centre, ensuring high standards of customer service … Assist in the generation, maintenance, and modification of relevant electrical CAD drawings for ongoing contracts and prospective orders. Coordinate with sales and production teams to ensure timely and effective service delivery. Handle customer inquiries, complaints, and feedback, ensuring prompt and effective resolution. Promote and manage aftermarket sales, including service contracts, parts, and upgrades. Conduct service calls, sales More ❯

largest property holder in government, with more than £2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to … a longer period, supporting innovation and growth. The Government Property Agency (GPA) is seeking a dynamic and forward-thinking Head of Digital and Data PMO to drive the successful delivery of our digital and data portfolio. As Head of PMO, you will lead a central team that drives excellence across portfolio planning, programme governance, risk and issue management, benefits More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

technical background, someone with a can-do attitude, who is proactive who can critically assess IT helpdesk operations, identify opportunities for improvement and drive initiatives around automation and self-service solutions. Troubleshoot complex technical issues and provide solutions to high standards. ITIL awareness is highly advantageous , as you will be implementing and managing ITIL best practises to ensure efficient … incident, problem and change management. Ensuring compliance with ITIL best practises and continuously improving service delivery. Previous leadership/and hands on management experience is essential as you will be responsible for the team daily. You will organise regular performance reviews, creating personal development plans for the IT support team members. Working with all levels of the business, to … abilities and previous experience of managing a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

and data preservation capabilities. You will be participating in technical architecture and design discussions with customers on deploying Kubernetes, RedHat OpenShift or Docker Enterprise Edition based Archive as a Service (AaaS) infrastructure. You will be responsible for demonstrating the merits of your AaaS solution by developing use case demos, integrations with other enterprise software stacks (Hypervisors, IT Management tools … Provisioning tools and Service Management platforms). Qualifications Container Technologies Hand on experience in Enterprise and Cloud Storage and Archival Hands on experience in setting up Containers based environment using Kubernetes (Open source, Docker or RedHat Openshift) Sound understanding of Kubernetes concepts (PODS, Daemon sets), Container storage (options for stateful and stateless), Container networking technologies Hands on experience in … or Masters in Computer Science, Computer Engineering, Information Sciences or related disciplines Minimum 10 years of working experience in a Sales Engineering/Solution Architect, Technical Consulting, Technical Services delivery role with hands on experience in technologies outlined in the Skill set section (Optional) Industry certification in data center infrastructure (ITIL), Certified Kubernetes Administrator (CKA), Docker or RedHat certifications More ❯

seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across Customer Service , Marketing More ❯

seasoned Dynamics 365 Developer ready to take the lead on impactful projects? Join a dynamic, product-focused organisation where your expertise will shape the future of customer engagement and service delivery. My Global leading client are looking for someone who thrives in a collaborative, agile environment and is passionate about building smart, scalable solutions across Customer Service , Marketing More ❯

Senior Pensions Administrator We're hiring! Do you have strong attention to detail and commitment to provide ongoing quality? Do you prioritise customer satisfaction to achieve service level agreements? This is a hybrid role where you will be required to work a minimum of 50% of your working week in the Sheffield office, and have the flexibility to work … clients and requirements. Identifying issues with processes handled in teams and driving a process to find and implement solutions. Implementing changes to tools and documentation needed to support effective service delivery. Increasing the level of processing knowledge and driving continuous improvement in all areas of processing. Writing and maintaining knowledge documents, keeping them up to date and incorporating changes … the flexibility of agile working if required. Recognising the value to colleague engagement of being able to work side-by-side with other colleagues, and the stability towards client service through sharing knowledge and best practice, Aon has maintained its office base in Sheffield to ensure you are not isolated, and benefit from the supporting network that is Aon More ❯

Hybrid working practices in place. The opportunity to drive and execute the delivery of Digital and Data Strategies About Our Client The role can be based in the following office locations: Birmingham, Bristol, Cardiff, Leeds, Manchester, Nottingham or Swindon. Hybrid working practices are in place. The Government Property Agency is the largest property holder in government, with more than … 2.1 billion in property assets and over 55% of the government's office estate. We are transforming the way the Civil Service works by creating great places to work, leading the largest commercial office programme in the UK, working towards halving carbon emissions from government offices, and achieving greater value for taxpayers. We are seeking innovative, solutions-focused individuals … s Government, we are leading transformational programmes such as the Government Hubs Programme, Whitehall Campus Programme and Net Zero Programme, as well as delivering modern, cost-effective real estate service solutions. Innovation and progress are at the heart of our behaviours. We foster a culture of lifelong learning, where curiosity and self-improvement are encouraged. We're dedicated to More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. As a Data Analyst in HMRCs Risk and Intelligence Service (RIS), you will play a pivotal role in the UK governments digital transformation journey. You will harness analytical techniques and technologies to help shape HMRCs approach to risk and compliance, ensuring the right … in a fast-paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference.. Job description HMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Data Analyst. You can look forward to a training programme tailored to your needs … deepen our understanding of how to ensure the right tax is paid, working with some of the most complex and comprehensive data in the country. About the Risk & Intelligence Service (RIS) Risk and Intelligence Service (RIS) plays a vital role in HMRCs compliance and enforcement strategy. We collect, integrate, and analyse one of the most extensive and diverse More ❯

like to work at HMRC. Visit ourYouTube channel to watch the full series and come and discover your potential. As a Data Analyst in HMRC's Risk and Intelligence Service (RIS), you will play a pivotal role in the UK government's digital transformation journey. You will harness analytical techniques and technologies to help shape HMRC's approach to … to deliver in a fast-paced, collaborative environment. This is your opportunity to join a forward-thinking, expert community and make a lasting difference HMRC's Risk and Intelligence Service (RIS) are looking for people with the experience and skills to join us as a Data Analyst.You can look forward to a training programme tailored to your needs,the … deepen our understanding of how to ensure the right tax is paid, working with some of the most complex and comprehensive data in the country. About the Risk & Intelligence Service (RIS) Risk and Intelligence Service (RIS) plays a vital role in HMRC's compliance and enforcement strategy. We collect, integrate, and analyse one of the most extensive and More ❯

Connect to your Industry The role will report to the Safety, Risk & Compliance Manager. The Assistant Manager, Technical Services & Compliance plays a vital role in supporting the operational delivery of technical services and ensuring compliance with all relevant health, safety, security, and environmental legislation. This involves collaborating with internal stakeholders, external service providers, and the wider Workplace Services … how and where it mattersmost . Connect to your opportunity Technical Operations Support: Assist in the management of the technical services supply chain, including performance monitoring, contract compliance, and service delivery. Support the identification and implementation of cost-saving initiatives and efficiency improvements. Contribute to the review and update of Standard Operating Procedures (SOPs) and knowledge articles. Assist with … the day-to-day supervision of technical service providers, ensuring adherence to contractual obligations. Support budget management processes related to FM Operations. Assist with project coordination and administrative tasks. Compliance Support: Supporting with the continuous review of the Integrated Management System to maintain compliance with ISO 45001, ISO 14001 and 50001. Manage an annual internal audit schedule and conduct More ❯