Customer Systems & Tooling Manager
- Location
- England, United Kingdom
within Member Operations and plays a critical enabling role across the business, with this position responsible for the strategic direction and day‐to‐day management of the function. It’s a role that combines genuine ownership of a growing capability with real breadth of stakeholder engagement, from shaping tooling … defining integration requirements and working in close coordination with engineering teams to deliver them Establish governance frameworks that support effective prioritisation, delivery, testing, and change management across systems and tooling Define and monitor key performance indicators relating to system performance, automation, operational efficiency, and adoption Ensure systems ...