Glasgow, Lanarkshire, Scotland, United Kingdom Hybrid / WFH Options
Lorien
Service Desk Manager role will have: Significant experience in an IT service or support function, with a proven track record of managing service desk operations Excellent knowledge of incident management, changemanagement, and ITIL best practices Strong analytical and problem-solving skills to identify and address service desk challenges Exceptional communication and interpersonal abilities to liaise with … stakeholders at all levels A degree in IT, Business Management, or a related field, or equivalent industry experience Important - This service desk is 24/7 so some evening/night/weekend shifts may be required. If you're ready to take on a rewarding challenge and contribute to the success of this dynamic company, we encourage you More ❯
Hungerford, England, United Kingdom Hybrid / WFH Options
Klipboard
balanced work environment that combines office collaboration with the comfort and convenience of remote work." Klipboard provides specialist software, services and support to deliver fully integrated trading and business management solutions to companies in the distributive trade – wherever they are in the world. With a unique depth of knowledge and experience in ERP/SaaS solutions, Klipboard has a … and succession planning, organisational design and restructuring, and drive the implementation of core people initiatives. The ideal candidate will combine strong business acumen, deep HR expertise, and exceptional stakeholder management to influence, advise, and guide senior leaders in balancing business and employee needs while mitigating people-related risk. Key Responsibilities Strategic Partnership & People Planning Act as a strategic partner … the annual people planning cycle, including workforce planning, talent forecasting, capability analysis, and succession planning. Anticipate and respond to organisational shifts and challenges with proactive people strategies. Organisation Design & Change Lead and support organisational design and restructure efforts, working closely with business leaders to ensure alignment of structure with strategy. Provide expert changemanagement support to embed More ❯
Southampton, England, United Kingdom Hybrid / WFH Options
Aztec
focus on scalable solutions, and to maintaining a core (group wide, consistent) configuration, with continual group improvements, finding dynamic ways to achieve desired outcomes/results. Understand the groups changemanagement framework and ensure that sufficiently detailed scoping documentation and deployment instructions be prepared to enable for the testing and approval of changes. Be able to follow a … change process for significant system or data changes. Understand the audit need for it, as well as being confident in moving it through the development, system integration testing, user acceptance testing and approval steps. Document changes to systems and processes, incorporate updates to training materials and design relevant test cases to support and evidence successful development against the requirements. … deadlines across numerous clients, workstreams and projects. You will be expected to study in order to support your ability to perform the role. This may include programming languages, project management, business analysis or accountancy qualifications (supported by the Aztec Group). Skills, knowledge and expertise: Creative mindset, general problem solving and strong analytical skills are essential Prior experience in More ❯
specialize in Telecommunications, Media and Financial Markets, as well as in the Energy industry. ACENSI guides businesses in evolutionary IT projects from the initial strategies through to their realization (Management and Project management, Development, Design and Implementation, Infrastructure). From its original focus on technical engineering and Business Analysis, ACENSI has developed new areas of expertise in Human … Resource Management Systems, Business Intelligence, e-learning and Client Relationship Management. Dynamism, enthusiasm and social development are all valued at ACENSI, allowing our clients to benefit from consultants with a true blend of talents. ACENSI BELGIUM is looking for his client a Network Engineer (F/M/X) Project/Department Description and responsibilities Provide support for network … Meraki SDWan/Lan/Wlan (cloud-managed), Checkpoint FW and VPN-Ivanti Lan/Wan will be his specific focus in the beginning of the mission. • Ensure incident management in a 24/7 datacenter and customer environment. (L1/l2 and L3) • Ensure, follow-up an perform delivery of WAN/LAN/WLAN, DC and DevOps More ❯
London, England, United Kingdom Hybrid / WFH Options
Northrop Grumman
responsible for leading the system administration operations in the UK and the EMEA region. Environments may include on premise and hosted cloud-based solutions. This role encompasses both team management and a hands-on approach to support, operations, and project delivery. Benefits: Flexible working schedules: we offer flexible and hybrid working arrangements. Discuss your preferences at the application stage. … as directed by the EMEA IT Infrastructure Manager. Manage the system administrator team, including appraisal, resource planning, coaching, mentoring, and training. Oversee all Systems Administration processes such as vulnerability management, patch management, changemanagement, and asset management. Work with the EMEA Infrastructure Manager to monitor staff progress and training needs. Your Experience: Successful track record in … leading the systems administration team. Proficiency in managing systems administrators, core IT systems, infrastructure (AWS/Azure), and security services is essential. A strong background in systems administration, team management, and collaboration is required. We value diversity and inclusion, believing they are key to great performance. We welcome candidates from all backgrounds, especially underrepresented communities, and foster respectful, inclusive More ❯
London, England, United Kingdom Hybrid / WFH Options
Cello
rates, dispute ratios and operational SLAs; drive root‐cause analysis and long‐term fixes. Sponsor automation & tooling initiatives (incl. data pipelines, alerting and reconciliation) in partnership with Payments Program Management, Product & Engineering. Lead & develop a high‐performing team Manage, mentor and inspire a multi‐disciplinary, geographically distributed Payments Operations organisation (managers, analysts and specialists). Create a culture of … commercials and influence roadmaps. Oversee regulatory reporting, scheme audits and licence obligations, ensuring controls are documented, tested and continuously improved. Collaborate with Risk, Compliance and Legal to anticipate regulatory change and embed new requirements with minimal friction. Partner cross‐functionally Act as the voice of Payments Operations in product discovery, pricing and go‐to‐market conversations. Work closely with … Finance on forecasting, treasury optimisation and month‐end reconciliations. Represent PayOps in incident management, post‐mortems and board‐level updates. WHAT YOU’LL BRING 8‐10 years’ progressive experience in payments, card issuing/acquiring or fintech, including 3+ years leading managers and larger teams. Deep technical and commercial understanding of global card schemes (Visa, Mastercard), payment processors, tokenisation More ❯
London, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and ChangeManagement processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external projects … to ensure accurate charge back to our end clients What we expect from you: Candidates should have expert working knowledge of: IBMi BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration and implementation experience from 7.3 … to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills More ❯
Hounslow, England, United Kingdom Hybrid / WFH Options
JR United Kingdom
time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and ChangeManagement processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing, documentation Internal and external projects … to ensure accurate charge back to our end clients What we expect from you: Candidates should have expert working knowledge of: IBMi BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration and implementation experience from 7.3 … to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills More ❯
Ipswich, England, United Kingdom Hybrid / WFH Options
East of England Co-op
What You’ll Need: Proven leadership in automation and development teams. Strong technical knowledge of Microsoft Power Platform (Power Apps, Power Automate, Power Pages). Excellent stakeholder engagement and changemanagement skills. Familiarity with system integration and process design. Project management experience (PRINCE2, Agile) and a relevant technical degree are desirable. Why Join Us? We’re a … purpose-driven co-op that values innovation, inclusivity, and impact. This role gives you the chance to drive meaningful change with supportive leadership and exciting technology. Enjoy flexible working, a strong values-based culture, and the opportunity to lead a capable, forward-thinking team. Apply now to help shape the future of automation in a business that puts people More ❯
Burnley, England, United Kingdom Hybrid / WFH Options
JAM Recruitment Ltd
skilled internal and partner-led product team. Guide the development, transition, and optimisation of network services with a major external supplier. Own the full lifecycle of network products: budgeting, changemanagement, risk/obsolescence, supplier management. Collaborate cross-functionally to ensure compliance, security, and alignment with enterprise-wide digital goals. Prioritise, track, and deliver against demand while ensuring … exceptional user experience and operational performance. Essential Skills & Experience: 5+ years' experience in product management within network services. Expertise across LAN, WAN, and software-defined network technologies. Strong background in IT service and supplier management, particularly in complex, secure environments. Proven leadership experience, ideally working to SFIA level 6 or 7. Familiarity with ITSM tools (e.g. ServiceNow, Jira … and automation strategies. Outstanding stakeholder management, communication, and strategic thinking abilities. Desirable Qualifications: Degree in Computer Science, Engineering, or a related field (or equivalent experience). ITIL Practitioner certification. Understanding of regulatory and compliance standards (e.g., GDPR, CCPA). Additional Info: Candidates must be sole UK nationals only due to project requirements. This role is subject to BPSS clearance More ❯
City of London, London, England, United Kingdom Hybrid / WFH Options
WTW
/maturity of enterprise-wide capabilities and enablers. The Role The individual will be required to drive or support multiple initiatives including developing/enhancing resilience-based tooling, data management, governance and reporting capabilities as part of the overall organizational Operational Resilience strategic goals and ambitions. The role will require extensive collaboration with multiple internal teams and stakeholders including … Technology, Information & Cyber Security, Supplier Risk and Enterprise Risk Management to ensure initiative outcomes are met within prescribed timelines. Support the ongoing execution of the operational resilience strategy and plans, including development/maintenance of project plans, governance materials and status updates for the organization. Further support the implementation of specific operational resilience maturity driven initiatives including (but not … limited to):, The development, design and operationalization of a new global operational resilience and business continuity planning tool. The day-to-day management of the product, ensuring its smooth operation and reliability. This includes addressing user issues and requests, coordinating with the supplier for updates and improvements, and overseeing changemanagement processes to ensure that all modifications More ❯
London, England, United Kingdom Hybrid / WFH Options
Motability Operations Ltd
pipeline and embed the investment prioritisation model, helping to drive effective Executive value led decision making. The role will also lead the implementation of a robust benefits tracking and management process, impact assessments, risks and issues identification in support of the Partner leads and the SIC, enabling recommended options to be presented to the relevant stakeholders. About You A … individual with hands on experience producing strategic analysis and reporting Experience working in an agile environment and has previously worked within a portfolio and product environment Demonstrable experience in changemanagement through both portfolio management and value focussed product/project delivery Thrives in a fluid environment, helping to drive positive change Experience working with senior … tooling Demonstrable experience in building forward looking dashboards, reports and presentations Power BI and reporting experience Systems thinking, problem solving, analytical skills & a collaborative team player with strong relationship management skills Highly Numerate with an ability to translate strategy into commercial value Strong attention to detail Ability to constructively challenge and ensure deadlines are met by assigned owners You More ❯
will create and communicate a compelling service vision and roadmap ensuring the right balance of meeting business/user objectives and managing technical risk. As an expert in product management and user centred design , you'll provide digital leadership, introducing and embedding embed digital culture and skills with your teams, and ensuring your products perform well. You'll contribute … will take a hands-on yet strategic role in leading, developingand running your service. You will provide product and service leadership , acting as a subject matter expert on product management, user-centred design and digital leadership. Working closely with your product teams , you will embed and develop the digital service standard, to ensure high-quality digital healthcare solutions in … your service, own the roadmap, lead the teams, engage with senior stakeholders in Welsh Government and the NHS Executive. You will also mentor and support team members , build product management skills , and contribute to a community of practice that enhances service ownership within DHCW. You will be able to find a full Job description and Person Specification attached within More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Willis Towers Watson
on ensuring implementation/maturity of enterprise-wide capabilities and enablers. The Role The position will drive or support multiple initiatives including developing/enhancing resilience-based tooling, data management, governance and reporting capabilities as part of the overall organizational Operational Resilience strategic goals and ambitions. The role will require extensive collaboration with multiple internal teams and stakeholders including … Technology, Information & Cyber Security, Supplier Risk and Enterprise Risk Management to ensure initiative outcomes are met within prescribed timelines. Support the ongoing execution of the operational resilience strategy and plans, including development/maintenance of project plans, governance materials and status updates for the organization. Further support the implementation of specific operational resilience maturity driven initiatives including (but not … limited to): The development, design and operationalization of a new global operational resilience and business continuity planning tool. The day-to-day management of the product, ensuring its smooth operation and reliability. This includes addressing user issues and requests, coordinating with the supplier for updates and improvements, and overseeing changemanagement processes to ensure that all modifications More ❯
Glasgow, Scotland, United Kingdom Hybrid / WFH Options
Getronics
intelligence to journey owners, product teams, and executive stakeholders. Work with Service desks, Resolver teams, HR and Marketing to embed customer feedback mechanisms and closed-loop processes that drive change and enhance customer satisfaction. Promote a customer-first culture by storytelling and delivering clear, engaging insights that inspire action and behaviour change. Data Analysis & Strategic Insight : Collect and analyse … sources (VoC, market intelligence, internal analytics) to provide a 360-degree view of customer and business performance. Translate complex data into compelling narratives that influence senior decision-makers. Data Management & Engineering : Analyse and optimise data structures and schemas to support efficient and integrated analytics solutions. Ensure data quality, consistency, and accessibility to support robust analysis and insight generation. Reporting … to simplify complexity and tell compelling, insight-driven stories. Skilled at engaging senior stakeholders, influencing decisions, and driving alignment across functions. Experience presenting to C-level executives and facilitating change through insights. Demonstrated ability to lead projects, prioritise strategically, and manage competing demands aligned to commercial goals. Experience in transformation programs and understanding of changemanagement principles. More ❯
Blackpool, England, United Kingdom Hybrid / WFH Options
JAM Recruitment Ltd
skilled internal and partner-led product team. Guide the development, transition, and optimisation of network services with a major external supplier. Own the full lifecycle of network products: budgeting, changemanagement, risk/obsolescence, supplier management. Collaborate cross-functionally to ensure compliance, security, and alignment with enterprise-wide digital goals. Prioritise, track, and deliver against demand while ensuring … exceptional user experience and operational performance.Essential Skills & Experience: 5+ years' experience in product management within network services. Expertise across LAN, WAN, and software-defined network technologies. Strong background in IT service and supplier management, particularly in complex, secure environments. Proven leadership experience, ideally working to SFIA level 6 or 7. Familiarity with ITSM tools (e.g. ServiceNow, Jira) and … automation strategies. Outstanding stakeholder management, communication, and strategic thinking abilities.Desirable Qualifications: Degree in Computer Science, Engineering, or a related field (or equivalent experience). ITIL Practitioner certification. Understanding of regulatory and compliance standards (e.g., GDPR, CCPA).Additional Info: Candidates must be sole UK nationals only due to project requirements. This role is subject to BPSS clearance with SC clearance More ❯
Digital Catapult is seeking a Project Manager to join our Delivery Team on an 18-month Fixed Term Contract. In this role, you will be responsible for the project management and delivery of the Business Systems Transformation Programme, replacing our existing Finance, Programme/Project/Resource Management and HR systems with Microsoft Dynamics. We are looking for … Set realistic goals, milestones, and targets to achieve desired outcomes. Manage vendors and third-party suppliers to ensure contracted deliverables are timely, within budget, and of expected quality. Support changemanagement processes during implementation. Develop test strategies and plans, coordinating testing phases of Microsoft Dynamics projects including unit, system, integration, and user acceptance testing. Successfully lead and deliver … covering HR, Finance, and Project Operations, using methodologies such as Prince2, Scrum, or Kanban. Work effectively with vendors, partners, and consultants to implement Microsoft Dynamics systems. Demonstrate excellent stakeholder management skills at senior levels, with clear and effective communication. Apply a structured approach to planning and delivery. Provide accurate reporting to senior leadership teams. Proactively manage risks, issues, and More ❯
London, England, United Kingdom Hybrid / WFH Options
ITRS Group
for the departments and liaising with all staff and clients to implement appropriate IT infrastructure balanced against regulation requirements, risks, and cost. As part of the IT global senior management team, you will lead a global team of Infrastructure Technicians, ensuring that efficient and high-quality IT services and projects are delivered to support the continued growth of our … you’ll ensure they are available and fit for purpose to meet our needs as we scale our business. As a Global IT Infrastructure Manager, you will: Provide line management for the Global infrastructure staff. Lead the strategy, scalability, innovation, and best practices for local and global infrastructure solutions with service improvement reviews and guide improving and tuning infrastructure … services delivered. Directly contribute to ITRS Group’s goal for achieving and maintaining ISO 27001 accreditation across the group. Be responsible for Problem management and helping in finding solutions. Integrate future acquisitions into the existing ITRS Group Infrastructure, systems, and processes Identity and Access Management (IAM) for infrastructure. Monitor and Event management for infrastructure Ensure the compliance More ❯
organization. Accountable for coordinating security measures to protect our computer infrastructure and information systems, ensuring an acceptable risk posture. The Senior Information Security Analyst is highly engaged in risk management, including evaluating vendor risk, examining vendor contracts, understanding third-party risk, and data privacy issues. This individual serves as an expert on cybersecurity protection, detection, response, and recovery, coordinating … NIST, ISO, PCI, GDPR, HIPAA, etc. Provide internal support for security issues within SLAs. Evaluate and implement CIS controls as needed. Contribute to cybersecurity strategic planning and budgeting. Follow changemanagement policies. Qualifications Bachelor's degree required; advanced degree highly desirable. Minimum 5 years experience in Information Security. Proficiency in security frameworks like NIST, implementing and auditing security … measures. Knowledge of Cisco networking, firewalls, VPN, DLP, IDS/IPS, SIEM, and related technologies. Experience with identity access management solutions such as SAML, OAuth. Relevant security certifications (e.g., CISSP, CISM, CEH) are highly desirable. Ability to analyze and recommend security improvements. Desired Qualifications Certifications like CISSP, NIST CSF, CCSP, CEH. Knowledge of cloud security (AWS, GCP, Azure). More ❯
Liverpool, England, United Kingdom Hybrid / WFH Options
Princes Limited
without striving to be an employer of choice, where our colleagues are proud to represent our business. Role Description To assume key responsibility for the evaluation, recommendation, implementation and management of the network and communications mechanisms necessary to ensure efficient communications both within the Princes Group and also with business partners, Achieved with guidance from and providing feedback to … of IT Service Delivery. To assist in the setting of key forward IT strategies, in conjunction with the Head of IT Service Delivery and other members of the Senior Management team. To manage incidents escalated from the Business Systems Support team by analysing problems and formulating practical resolutions to ensure IT service security and availability. To ensure that each … and a stable communications platform is critical to the success of the business. The role has the following scope: To assume key responsibility for the evaluation, recommendation, implementation and management of the network and communications mechanisms necessary to ensure efficient communications both within the Princes Group and also with business partners, Achieved with guidance from and providing feedback to More ❯
Woking, England, United Kingdom Hybrid / WFH Options
Pyramid Recruitment Ltd
integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support customers during UAT cycles, conduct internal testing, and collaborate with development teams to prioritise fixes. Incident & Problem Management – Manage major incidents, coordinate resolution efforts, and implement proactive fixes to prevent recurrence. System Monitoring & Support – Perform health checks, monitor alerts, and address issues proactively to minimise customer impact. … Maintain troubleshooting guides, track key performance metrics, and drive service improvements. Skills & Experience: Must have proficiency in SQL for Querying. Experience with UAT support for customers. Experience in patching, changemanagement, and deployment support. Strong knowledge of Windows Server, VMware, Hyper-V , and Networking (Active Directory, DNS, DHCP, Firewalls). Familiarity with Cloud & SaaS Technologies (Microsoft Azure, Office More ❯
Hart, Yorkshire, United Kingdom Hybrid / WFH Options
Atlassian
a proven track record in designing and managing pension and savings programs across the EMEA region. As the Senior Pension & Benefits Manager, EMEA, you will be responsible for strategy, management, operations, governance/compliance and oversight of pension and savings programs across the region. In addition, you will play a vital role in driving engagement ensuring employees understand and … Benefits Lead for EMEA & India, and will be located in the UK or Poland. Periodic travel may be required. In this role, you'll be responsible for: Pension Plan Management: Provide operational management of the company's supplemental pension plans, acting as the primary point of contact for pension providers, external pension administrators and internal stakeholders. This includes … changes impacting pensions across the EMEA region and implement necessary adjustments. In particular, act as a subject matter expert for the Netherlands Future Pension Act, ensuring compliance and effective change management. Stakeholder Management: Collaborate effectively with internal stakeholders, including HR, Finance, Payroll, and Legal, to ensure seamless pension plan management and a joined-up approach to benefits More ❯
London, England, United Kingdom Hybrid / WFH Options
ZipRecruiter
Inside IR35 Contract paying around £750pd to the Umbrella company. A technically hands-off role, a couple of direct reports. As well as doing the main day-to-day management they will be looking for you to have an impact into change & improvements. The job: We are seeking a dynamic and experienced End-User Computing (EUC) Lead to … paced setting. Proven ability to assess, improve, and optimise IT support operations. Strong stakeholder engagement skills, particularly with senior business leaders. Experience with ITIL frameworks, including incident, problem, and change management. Familiarity with enterprise desktop, mobile, and collaboration technologies (e.g., Citrix, Microsoft 365, Bloomberg, market data applications). Understanding of security and compliance requirements in a financial setting. Ability More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Michael Page (UK)
for system functionality. Lead planning and execution of release and deployment activities. Take ownership of the operational health of digital platforms, ensuring security, availability, and performance. Implement ITIL service management processes, including incident, problem, and change management. Champion innovation in operational processes. Implement configuration management and ensure documentation of configurations, releases, and changes. Lead and inspire teams … the ability to influence at all levels. Developing strategy for business systems. Implementing robust business and systems architecture. Expertise in enterprise architecture and service management. Desirable criteria: IT Service Management experience using best practices to enhance the delivery and support of IT services. Familiarity with the ITIL framework, including successful rollout and adoption of practices for service delivery. What More ❯
Birmingham, West Midlands, United Kingdom Hybrid / WFH Options
Morson Talent
is an excellent opportunity for a commercially driven professional with a collaborative mindset and strong technical grounding to influence major construction outcomes. Key Responsibilities Include: - Deliver high-quality cost management services across all project stages, from early cost planning to final account settlement. - Support Business Unit Directors in achieving strategic and financial objectives. - Build, grow, and maintain strong client … procurement strategies and lead the preparation of tender documentation, including marking schemes. - Evaluate tenders, report on outcomes, and support contract award recommendations. - Manage post-contract tasks including valuations, payments, changemanagement, and final accounts. - Act as Contract Administrator or Employer's Agent as required. - Produce clear and insightful reports and technical advice on contractual matters. - Mentor and coach … MRICS. - Strong knowledge of cost planning, estimating, and procurement strategies. - Thorough understanding of construction methods, materials, and relevant legislation. - Demonstrable experience managing contracts (NEC) and administering them. - Exceptional stakeholder management and communication skills. - Analytical thinker with strong financial acumen and problem-solving ability. - Highly proficient in MS Office (Outlook, Excel, Word, PowerPoint). What we would like to offer More ❯