376 to 400 of 957 Remote Customer Service Jobs

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You'll … issues using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows More ❯

We're looking for a Customer Experience Agent (CXA) who combines technical expertise with a passion for delivering exceptional customer service. This role goes beyond traditional Level 1 support. Our CXAs are not just problem-solvers, but customer advocates who ensure every interaction builds trust, reduces friction, and enhances loyalty. As the first line of support, you … customers through technical issues, certification processes, and product usage while also spotting signs of churn and driving value-led conversations. You'll work cross-functionally with Product, Sales, and Customer Success to ensure a seamless experience. Key Responsibilities Customer Support & Technical Assistance Be the first point of contact for customer and partner queries across chat, email, phone … or phone, helping users navigate setup, issues, or certification. Escalate complex or unresolved issues to more senior members of support while maintaining full visibility and communication with the customer. Customer Experience & Engagement Ensure every customer interaction is empathetic, professional, and outcome-driven. Guide users through key lifecycle moments-onboarding, certification, renewals, with clarity and ownership. Proactively identify customers More ❯

their money, fostering positive behaviours and outcomes. Your responsibilities include: Researching and analysing market trends to identify growth opportunities through product development. Collaborating with Human-Centred Design, Data, and Customer Service teams to identify customer needs and gaps, creating tailored solutions. Owning and prioritising the product roadmap, developing and refining backlogs, and ensuring alignment with customer … making, and overall product outcomes. Actively participating in Agile processes (e.g., stand-ups, sprint planning, reviews) to ensure progress, resolve blockers, and clarify uncertainties. Validating solutions through prototyping and customer testing. Breaking down features into small, testable increments, balancing scope and trade-offs to maintain delivery momentum. Leveraging data to assess product performance and identify areas for improvement. You … third-party integrations or vendor collaboration. Proficiency with modern product tools (e.g., Jira, Miro, Confluence, Figma). What Else We Value: Enthusiasm for running workshops to solve problems, map customer journeys, or optimise processes. Logical prioritisation using frameworks like Jobs to be Done, Kano Models, or lean principles. Ability to develop and present product strategies based on customer More ❯

tell the story and maximize impact. Primary Responsibilities/Day-in-the-Life: Manage and execute on product priorities in support of company goals Gain a deep understanding of customer experience and pain points to identify and fill product gaps Conduct research to generate new ideas to improve customer experience and drive growth Create prototypes of key features … to gain executive and client buy-in for the product vision Scope and prioritize product initiatives based on business and customer impact Act as a product evangelist to build awareness and understanding Solicit customer feedback on company products and services Engage cross functional teams to enable and launch new features and functionality Qualifications 2-5 years product management … building skills - ability to work with a diverse team and proven effectiveness in presenting ideas and plans clearly and confidently to all levels of management Strong collaboration, along with customer service acumen, analytical and problem-solving mindset Experience making things happen in a fast-paced dynamic environment Track record of launching successful applications preferred Agile process experience preferred More ❯

Job Title: Service Desk Analyst Location: Peterborough (Hybrid - office based for initial training) Contract: 6-month contract (likely to extend) Rate: £19.87 per hour (Umbrella) - paid weekly Hours: 37.5 hours per week Shifts: Late evening/night shifts on rotation: 13:00-21:30 and 15:30-00:00 (including weekend work on a rota) Start: ASAP Are you … an experienced IT support professional looking for a hands-on role working late shifts? We're recruiting for a Service Desk Analyst to join a busy and growing IT team based in Peterborough. This hybrid role offers a great opportunity to build your technical skills in a fast-paced environment, supporting users internationally. What You'll Be Doing: Providing … 1st and 2nd line technical support to internal users across various regions Handling and resolving a wide range of IT issues through the service desk platform Building, imaging, and deploying desktops as part of project rollouts Ensuring timely and professional responses to incidents and requests Supporting both Windows and Google Workspace environments Following established procedures and escalating issues when More ❯

Car Allowance Health Allowance Annual Bonus (performance based discretionary - up to 10%) Annual Leave 22 Days + NI Public Holidays Overview: Our client is seeking a highly skilled and customer-focused Network Engineer to join their dynamic team. This is a critical role responsible for both project delivery and 3rd level incident support across a range of enterprise clients. … The ideal candidate will bring deep technical expertise in Cisco networking (LAN, WLAN, SDA, ACI) and Fortinet technologies, with a strong focus on delivering outstanding customer service. The Network Engineer will play a key role in the design, implementation, and support of advanced network solutions, working closely with clients, vendors, and internal teams to ensure high performance, security, and … scalability. Key Responsibilities: Contribute to the design, deployment, and support of complex network infrastructures based on customer-specific requirements. Provide advanced (3rd level) technical support to clients and collaborate on the resolution of escalated network issues. Participate in the on-call rota to support 24x7 service availability. Create and maintain comprehensive documentation including Statements of Work, High- and More ❯

evolve their business, arming them with the tools and skills to perform at their best, is at the heart of what they do! Are you passionate about delivering exceptional customer support and solving complex software issues? Do you thrive in a collaborative environment, building strong relationships with customers and colleagues alike? If so, we'd love to hear from … you! To apply for the role of Sage X3 Support Consultant you must have: 1. Customer support experience in resolving software issues 2. Experience of Sage X3 customer support 3. The right to live and work in the UK on a permanent basis About the role Our client is looking for a dedicated Support Consultant to join their … manage support calls effectively, addressing quick wins and urgent issues as they arise Log and maintain accurate, detailed records for all support interactions from start to finish Advocate for customer satisfaction, contributing to retention and long-term business growth Document root causes and resolutions clearly to support knowledge sharing and future troubleshooting Spot recurring issues and work with the More ❯

LEAP, and no one knows that better than the friendly faces and voices of our invaluable Client Support Team. Responding in real time using our Salesforce technology stack, including Service Cloud, our team of attentive problem solvers acts quickly and thoroughly to address inquiries and concerns, so our clients can continue to help people without missing a beat. With … help material (written how-to articles, demo videos, etc) Building productive client relationships and high client satisfaction What you'll bring At least 1 year's experience in a customer facing environment Excellent communication, customer service, and writing skills Strong analytical and problem-solving skills Competence with Microsoft products, in particular, Word and Excel Demonstrated strong collaborative More ❯

digital and printed formats. The role aims to improve and enhance systems and processes, utilizing new technologies to provide best-in-class information for customers and support wider ICT Service Delivery. Role: Information Systems Manager Location: Newcastle upon Tyne (Hybrid) Key Responsibilities: Lead and manage the Information Systems, Print, and Distribution teams. Support, manage, and maintain transport information systems … in digital and printed formats. Enhance systems and processes to leverage new technologies for improved customer information. Collaborate with ICT Service Delivery to ensure alignment with broader organizational goals. Drive innovation and continuous improvement in information management and distribution. Requirements: Proven experience in managing information systems and teams Strong leadership and management skills with the ability to motivate … and develop teams. Expertise in implementing and optimizing systems to deliver high-quality customer information. Knowledge of emerging technologies and their application in information management. Excellent communication and stakeholder management skills. Benefits: Competitive salary and excellent benefits package. Opportunity to lead and innovate within a dynamic and essential service environment. Career development and progression opportunities. Work within a More ❯

Project Engineer, Crumlin, Gwent, Competitive salary + benefits Purpose of Role Provision of day-to-day customer interface for project management, technical and project related commercial matters. Interfacing with external and internal stakeholders to ensure successful project delivery. Key Responsibilities: Industrialisation of new products. Day to day customer interface for Project Management and Technical related subjects. Manage APQP … and any customer equivalent) system and internal team for the duration of the project ensuring customer targets are met: Managing nominated APQP team for each project Managing and controlling expenditure Organising constructive & timely meetings and reviews Oversee the Design and Validation Plan for New Projects Support cost reduction programmes in line with customer expectation. Generate and deliver … preferably automotive/land vehicle). Maintain a high standard of Health and Safety based upon safe working practices and support environmental initiatives. Communicate and support the embedding of customer service imperatives across other functions of the business. Collaborate with other businesses to ensure wider revenue generation opportunities are realised. Ensure that all work activities and records comply More ❯

About the Company We are an HR Company, supporting our fast-growing partners in digital banking and financial services. With a strong focus on customer experience, innovation, and security, we are committed to maintaining the trust of our users through robust fraud prevention and detection frameworks. Role Overview As a Fraud Manager, you will lead a team responsible for … aligned with regulatory requirements and industry best practices. Utilize data analytics, rules engines, and machine learning models to detect unusual patterns and prevent fraudulent transactions. Collaborate with Product, Engineering, Customer Service, Compliance, and Legal teams to enhance fraud controls across customer journeys. Manage fraud case investigations, reporting, and escalations, ensuring timely resolution and customer impact mitigation. More ❯

mobility-we want to hear from you! Requirements We know you will have a wide skill set, but to thrive in this role we think you will need: - Excellent customer-facing/customer service skills. - Linux System Administration. - A thorough understanding and commercial experience of AWS cloud technologies, e.g., EC2, ECS, Route53, S3, EFS. - Scripting languages (at … EC2, S3, RDS, and ECS. -Exposure to databases such as MySQL, MariaDB, or Cassandra. -Understanding of monitoring tools (New Relic, CloudWatch, Nagios). -Awareness of ITIL frameworks and structured service operations. -NISC2 or similar security qualifications or knowledge Why should you join us? Brand new collaborative, open-concept office for those days when you want to work collaboratively in More ❯

Tier 2 Customer Support Specialist Permanent £28,000-£30,000 Newcastle Upon Tyne Hybrid Working We’re looking for a Tier 2 Customer Support Specialist to join our growing team. You’ll play a key role in making sure our clients get fast, friendly, and effective support when they run into technical issues. This isn’t just a … day. What We’re Looking For You don’t have to be a software expert—but a technical background helps. More importantly, we’re looking for someone who is: Customer-focused , with excellent communication skills A problem solver who likes seeing an issue through to the end A team player with a flexible and can-do attitude Comfortable working … in a fast-paced, collaborative environment Ideally, you’ll have: A proven track record of working in a customer service/support environment Experience working with ASP.NET and C# Good understanding of SQL databases A technical qualification (HND or Degree level preferred) Confidence dealing with customers on the phone, via email, and in meetings Due to the volume More ❯

user support for all system users and requires both technical and business knowledge. The role is part of the Commercial Operations Team which ensures that the Labcorp Biopharma Laboratory Service (BLS) Sales, Proposals and Contracts teams can leverage new and existing technologies to meet the commercial needs of our clients. A unique opportunity to combine your interest in sales … Active Directory and Internet Information Server (IIS) Strong knowledge of the organizational culture and structure, particularly of the Global Commercial Organization Effective communication skills to help internally "sell" and "service" the user group, including training requirements and system benefits About you: To be successful for this position you must have the following criteria: Excellent customer service skills More ❯

job requisition id REQ06118 This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS, you join … candidates taking part in the selection process. Job Description: EUC Onsite Support Specialist How does this role contribute to our collective success? We are seeking a highly skilled and customer-focused EUC Onsite Support Specialist, to assist in the delivery of exceptional technical support services to our internal users. This role is responsible for resolving complex technical issues and … a proactive approach to problem-solving. What will you do in this role? Provide 1st/2nd line support for hardware, software, and peripherals. Troubleshoot and resolve incidents and service requests via ticketing system, phone, email, and in-person. Configure, deploy, and maintain desktops, laptops, mobile devices, and printers. Support Windows OS, Mac OS, Microsoft 365, and other enterprise More ❯

client is offering an outstanding opportunity for a CX and UX Architect to join their growing digital team to help deliver their design process for change and support new customer focussed initiatives. As a CX and UX Architect you will be responsible for analysing, identifying, and understanding customer behaviours, preferences, and pain points. Using your knowledge of Design … Thinking methods and techniques, you will work with Customer Data, SMEs and Stakeholders to map out key Customer Engagement, Lead Journeys and Value Streams to help the company better understand the needs of their membership and prospective members The role is working 9am to 5pm Monday to Friday, based in Buckinghamshire and is 4 days WFH and … to £42.000. Main Responsibilities for CX and UX Architect role: Responsible for supporting the Head of Digital and UX Manager in the development and delivery of client experience and customer-led changes to products and services. Act as a trusted advisor, contributing to the Change and Digital strategy by identifying trends, opportunities, and threats of the overall business. Accountable More ❯

individual requirements of each account. Utilising Company CRM and other client management tools. Collaboration & Coordination Coordinate with internal departments such as technical support, operations, and purchasing to ensure seamless service delivery. Attend remote and onsite client meetings independently or alongside Relationship Managers as required. Act as a liaison between clients and internal teams to align and enhance service … preparing proposals, raising quotations, and managing tenders. Proactively identify growth opportunities within existing accounts. Administrative Support Maintain accurate and up-to-date client records, including managing, reviewing, and closing service tickets. Source and specify IT hardware and software, negotiating the best prices and terms. Handle bookings, account documentation, and general administrative tasks efficiently. Problem Solving & Client Advocacy Act as … teams to resolve issues efficiently. Track escalations to resolution and follow up to ensure client satisfaction. Experience & Skills Required Experience: Proven experience in business-to-business account management or customer-facing roles. Familiarity with IT products, services, and the technology landscape (preferred but not essential). Skills: Organisational Skills: Detail-focused, demonstrated ability to effectively manage multiple tasks and More ❯

on experience with commission OTE £36k Driving Operational Excellence, Empowering Team Success Overview The MSP Sales Operations Assistant is a vital contributor to the success of our growing Managed Service Provider (MSP) ecosystem. This role is ideal for a detail-oriented, proactive individual who thrives on collaboration and is eager to make a meaningful impact in a dynamic, fast … satisfaction among internal teams and MSP partners. Required Skills Attention to Detail: Ability to handle multiple tasks with precision and ensure the accuracy of data and processes. Focus on customer outcomes: Show the desire to deliver excellent customer service, ensuring our partners have a great experience in their engagement with Climb. Organisation: Strong time management skills to More ❯

Windows Server and Office 365 environments. Managing Active Directory tasks, including user and group administration. Working with VMware and other virtualisation technologies. Diagnosing and troubleshooting network issues. Delivering exceptional customer service while managing support tickets. Skills & Experience Required: 3+ years of experience in a similar IT Support role, ideally within an MSP environment. Strong knowledge of Windows Server … Office 365, and Active Directory. Experience with VMware and networking concepts. Excellent communication skills and a customer-focused approach. A proactive attitude and willingness to learn new technologies. Full UK driving licence (preferred). What's in it for you? Competitive salary up to £32,000. Hybrid working model for work-life balance. Funded training opportunities to support professional … development. Collaborative and supportive team environment. Next Steps: Apply Now! If you're an experienced engineer with a passion for delivering great service and a strong technical background, we'd love to hear from you. Referrals: Know someone who might be interested? Earn £1,000 in retail vouchers for successful referrals. Interviews are being scheduled soon, so don't More ❯

Platform (DAP) team within the Corporate IT & Services Division. You will support a newly commissioned big data platform (Cloudera), establishing and embedding best practices. A passion for delivering excellent customer service and maintaining a secure system is essential. ONS is committed to flexible working arrangements to support work-life balance. We are open to discussing part-time, job … or flexible working options in line with our hybrid policies. The Role As an Infrastructure Engineer, you will manage third-party infrastructure services and develop architectural solutions throughout the service lifecycle. Responsibilities Lead and manage the team in building, supporting, and maintaining the Cloudera Data Platform (versions 7.2.18 or 7.3.1) according to departmental policies. Collaborate with technical architects to … operations. Provide technical leadership to ensure coherence in the application of infrastructure technologies (Cloudera Data Platform and AWS). Work under the direction of the Grade 7 Senior IT Service Manager for DAP. Potentially be seconded as a SME for the Cloudera Data Platform. Contribute to team upskilling initiatives. Person Specification Service Focus - Expert: Maintain focus on the More ❯

Platform (DAP) team within the Corporate IT & Services Division. You will support a newly commissioned big data platform (Cloudera), establishing and embedding best practices. A passion for delivering excellent customer service and maintaining a secure system is essential. ONS is committed to flexible working arrangements to support work-life balance. We are open to discussing part-time, job … or flexible working options in line with our hybrid policies. The Role As an Infrastructure Engineer, you will manage third-party infrastructure services and develop architectural solutions throughout the service lifecycle. Responsibilities Lead and manage the team in building, supporting, and maintaining the Cloudera Data Platform (versions 7.2.18 or 7.3.1) according to departmental policies. Collaborate with technical architects to … operations. Provide technical leadership to ensure coherence in the application of infrastructure technologies (Cloudera Data Platform and AWS). Work under the direction of the Grade 7 Senior IT Service Manager for DAP. Potentially be seconded as a SME for the Cloudera Data Platform. Contribute to team upskilling initiatives. Person Specification Service Focus - Expert: Maintain focus on the More ❯

Platform (DAP) team within the Corporate IT & Services Division. You will support a newly commissioned big data platform (Cloudera), establishing and embedding best practices. A passion for delivering excellent customer service and maintaining a secure system is essential. ONS is committed to flexible working arrangements to support work-life balance. We are open to discussing part-time, job … or flexible working options in line with our hybrid policies. The Role As an Infrastructure Engineer, you will manage third-party infrastructure services and develop architectural solutions throughout the service lifecycle. Responsibilities Lead and manage the team in building, supporting, and maintaining the Cloudera Data Platform (versions 7.2.18 or 7.3.1) according to departmental policies. Collaborate with technical architects to … operations. Provide technical leadership to ensure coherence in the application of infrastructure technologies (Cloudera Data Platform and AWS). Work under the direction of the Grade 7 Senior IT Service Manager for DAP. Potentially be seconded as a SME for the Cloudera Data Platform. Contribute to team upskilling initiatives. Person Specification Service Focus - Expert: Maintain focus on the More ❯

site required, in either Livonia, Michigan, or New Town Square, Pennsylvania. NOTE: The majority of this work will be in a high volume call center style environment. Preferred Skills: Service Now, Microsoft O365 suite, Azure, and Multi-factor authentication. Under general supervision is responsible for providing the single point of customer contact, support or resolution of basic inquiries … hardware of all supported TIS systems. ESSENTIAL FUNCTIONS Knows, understands, incorporates and demonstrates the mission, vision and values of Trinity Health in leadership behaviors, practices and decisions. Addresses all customer contacts (e.g. phone, email, self-serve, webchat, and online access) promptly and efficiently within a specific timeframe in order to provide a defined level of service and availability … customer. Provides initial support or escalates calls to appropriate system support teams. Assists majority of customers in resolving their issue during first contact, may request assistance from Senior IS Service Desk Support. Resolves problems for various applications, password reset/unlocks, multi-factor authentication (MFA), resets printers/terminals and provides user education on all TIS supported systems and More ❯

As an Account Executive you will be responsible for initiating, developing, and growing new customer accounts within your assigned territory. Your territory will be focused on law firms defined by geographical location and other criteria. You will be responsible for managing an end-to-end sales cycle with opportunities in your territory - prospecting and identifying new opportunities, managing a … consultative sales process, and working with other members of the Opus 2 team to develop lasting relationships with each new customer in your territory. Opus 2 is very much focused on strong customer relationships and adding value through our great customer service and best-in-class technology solutions. What you'll be doing: Be a member … solutions effectively to prospective and existing customers. Be responsible for achieving defined sales targets and quota on a monthly, quarterly, and annual basis in assigned territory. Strategically grow a customer base through prospecting and qualifying target prospective customers and developing a strong advisory relationship throughout the sales process. Create and maintain an accurate sales pipeline in the Opus More ❯

to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use. Amazon Connect is a cloud-based contact center service that enables businesses to provide superior customer service at a lower cost. The Workforce Acceleration team within Amazon Connect is redefining how businesses manage and resolve work … at scale. Our vision is to empower a hybrid workforce where humans and AI work together seamlessly to deliver faster outcomes, lower costs, and better customer experiences. Amazon Connect Cases is a key part of this transformation, providing customers with a scalable way to manage end-to-end resolution of customer issues across multiple channels and touchpoints. We … are looking for a customer-obsessed and technically deep Senior Product Manager for Amazon Connect Cases. You will define the long-term product vision and lead cross-functional efforts to build case management that is deeply integrated with Connect's contact routing, task management, email, and AI services. Your work will empower businesses to orchestrate complex customer resolutions More ❯