201 to 225 of 232 Remote/Hybrid ITIL Jobs

effectively in a team environment and build positive working relationships. Strong experience of Design, implementation, and configuration of Integration methods. Desirable Professional qualification in ITIL V3 Intermediate or ITIL 4 Specialist Module or higher. This is great opportunity for join a busy Portfolio Project Team, supporting the IT and Software ...

Tradacoms, ANSI X12, Edifact) and communication methods (FTP, SFTP, VAN, AS2). Experience with non-SAP systems such as MES or warehouse scanning systems. ITIL certification or experience working within ITIL frameworks. Strong collaboration, communication, and problem-solving skills. Global experience and comfort working across European teams (France/Germany ...

site patching and maintenance at customer locations. - Provide clear communication before, during, and after maintenance windows. - Produce change documentation and implementation reports. - Work within ITIL change control processes. Required Skills & Experience Essential - 5+ years' experience in infrastructure or systems engineering roles. - Experience delivering structured patch management processes. - Knowledge of change … Cisco and Juniper firewalls - VMware vSphere ( ESXi, vCenter, vLCM) - HPE & Dell server firmware Desirable - Familiarity with backup solutions. - Exposure to automation (PowerShell scripting). - ITIL Foundation certification. - Vendor certifications (Microsoft, Cisco, VMware, Juniper). - Experience working within Network Rail or Transport for London industry sectors. ________________________________________ Personal Attributes - Professional and customer ...

The NIT Specialist will work collaboratively within a team to ensure the efficient and accurate operation of the assigned department, maintaining full compliance with all internal policies and external regulatory requirements. This role requires a ...

candidate must have a good approach to dealing with enquiries and resolving problems, strong experience of providing technical support and a sound understanding of ITIL processes. This role will be predominantly working from customer locations in a deployment capacity, flexibility and acan doattitude would be advantageous. The ability to travel … professional development. Desirable FEDIP Practitioner or equivalent qualification at an intermediate level professional level. Theoretical and specialist knowledge gained via relevant certification such as: ITIL Foundation Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations. Experience Essential Experience supporting the delivery ...

Head of Customer Operations – Service Performance, Incident Management, Service Desk, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, ITIL, Lancashire (Hybrid – 3 days per week) £100,000 + 15% + Benefits This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services … scale. The Head of Customer Operations will have proven experience managing large, multi-disciplinary operations within technology or telecommunications services, with strong expertise in ITIL service and incident management, SLA/OLA performance, operational governance, and process improvement. With a focus on continuous improvement, the Head of Customer Operations will ...

regulatory requirements. What You'll Bring Experience in service transition, service management, or service operations within a tech-driven environment. Strong knowledge of ITIL and the service lifecycle. Confident stakeholder management and communication skills. Familiarity with Jira, Confluence, ServiceNow, and modern monitoring tools. ITIL certification preferred; Agile experience beneficial. ...

meet required standards. Lead the lifecycle of problem records, including root cause analysis and proactive trend identification. About You Strong experience establishing and maturing ITIL-aligned change and problem management processes in a large organisation. Proven experience in process or service ownership with measurable improvements delivered. Strong analytical and problem … solving skills, with the ability to interpret data and drive decisions. ITIL v3 or v4 Foundation certification. Familiarity with tools such as M365, Cherwell, DevOps, and methodologies such as Agile, TOGAF, and ITIL. Why Join Us? At SNG, you'll be part of a purpose-driven organisation that values fairness ...

What You’ll Do Own and develop the IT service management function Manage the relationship with the managed service provider (MSP) Introduce and improve ITIL processes (incident, problem, change) Build service governance, policies and reporting Act as a key link between technology and the wider business What You’ll Bring … Experience in IT Service Management or Service Delivery Strong understanding of ITIL frameworks Experience managing third-party vendors or MSPs Exposure to ITSM platforms (ServiceNow, Jira, Halo etc.) Ability to improve processes in a growing organisation What You’ll Get Salary of £40,000 – £65,000 Strong benefits package Hybrid ...

users. This role involves managing day-to-day operations, coordinating with other IT teams, and driving continuous improvement in service delivery in alignment with ITIL best practices. What you'll do Team Leadership: Lead, mentor, and manage the deskside support team, including L1 and L2 support engineers Assign tasks, monitor … with other IT teams to ensure seamless service delivery Process Management: Develop and maintain standard operating procedures (SOPs) for deskside support Ensure adherence to ITIL best practices and organizational policies Identify and implement process improvements to enhance service efficiency and effectiveness Incident and Problem Management: Oversee the management of incidents ...

2nd Line Technician Location: Ringwood, Hampshire Salary: £26,000 - £30,000 DOE + Profit Share + Benefits Hours: 37.5 hours per week; Hybrid home working after successful completion of probation The Role We are looking ...

Secure by Design, Cloud Security Principles, Government Functional Standards, and the Technology Code of Practice. • Knowledge of service design principles, IT service management frameworks (ITIL), and end-to-end service lifecycle management. • Knowledge of enterprise and technical architecture concepts, ensuring service designs align with strategic and operational objectives. • Ability … developing service design options and advised on time, cost, quality, and trade-offs. • Experience in designing business continuity, disaster recovery, and resilience solutions. • ITIL certified, BCS Certificate in Service Design, ISO/IEC 20000 Practitioner (Service Management Standard), Service Integration & Management (SIAM), Lean Six Sigma, TOGAF, AgilePM, or equivalent experience. ...

What We're Looking For Strong experience in Service Transition or Service Acceptance roles, ideally within complex or multi-project environments. Expert understanding of ITIL Service Transition processes and full-service lifecycle concepts. Ability to assess and assure operational readiness, with experience reviewing transition documentation sets. Excellent stakeholder management skills … manage multiple workstreams, balance competing priorities, and maintain a strategic perspective. Familiarity with project delivery lifecycles and associated planning, monitoring, and governance methods. ITIL v4 Foundation certification (or equivalent knowledge). Current SC Clearance If you currently hold SC Clearance and are interested in this role, click 'apply ...

Knowledge in Defence (KiD) Defence Logistics Framework (DLF) Experience in service delivery management, with a strong understanding of service management frameworks (e.g., ITIL, ISO/IEC 20000) Experience working in a bid/proposal environment including understanding customer requirements and the tasks needed to demonstrate compliance, estimating costs/hours … complex and environments Adept at analysing complex situations, identifying problems, and proposing effective solutions Experience of working with MOD frameworks and organisation Desired skills ITIL Certifications Experience in Logistics Modelling activities Experience as a Control Account Manager (CAM) Project Management experience The Job Description and duties included within ...

involves working closely with business stakeholders to understand HR requirements, identify challenges, and deliver effective system solutions while supporting ongoing ADM delivery within an ITIL framework. Key Responsibilities: Lead configuration, support, and optimisation of SAP SuccessFactors Employee Central. Engage with HR stakeholders to gather requirements, analyse issues, and propose solutions. … other SuccessFactors team members. Support integrations, data replication to S/4HANA, and related SF modules where required. Ensure effective ADM delivery aligned with ITIL processes including incident, problem, and change management. Experience required: At least 10 to 15 years of strong hands on in SAP SuccessFactors Employee Central module ...

will oversee a dedicated Service Desk Manager and a team of 5+ engineers, ensuring the smooth running of day-to-day support while embedding ITIL-aligned processes that enhance consistency, efficiency, and customer satisfaction. The Service Delivery Manager will provide leadership across all service functions, ensuring that performance targets … oversight of a wider team of engineers. Owning end-to-end service delivery, ensuring SLAs, KPIs, and contractual commitments are achieved. Implementing and maturing ITIL processes across Incident, Problem, Change, Request, and Continual Service Improvement. Acting as the senior point of escalation for service-related matters and ensuring timely resolution. ...

documentation, including service models, processes and diagrams* Establish and operate Service Transition governance in alignment with service design and project framework CORE SKILLS: Formal ITIL v3/4 qualification [Foundation Certificate] Essential experience of ITIL Service Management framework within a large-scale, global enterprise environment. Experience of managing service transitions ...

filtering, monitoring and safeguarding technologies operate effectively. Contributing to ICT projects across multiple sites and supporting colleagues with project delivery. Working in line with ITIL best practices. Essential Technical Skills Strong knowledge of Microsoft Windows PC and Server operating systems. Strong working knowledge of Active Directory and Group Policy . … software, Servers and storage. Understanding of Firewall and web-filtering technologies Experience & Qualifications NVQ in ICT or equivalent experience, plus evidence of ongoing development. ITIL Foundation qualification (or equivalent). At least 2 years' experience supporting users within an ICT support environment. Experience delivering or contributing to IT-related projects. ...

operate) Strong troubleshooting across multiple layers: Network Identity Endpoint Proxy SIEM/SOAR Hands-on automation experience (e.g., Ansible, Terraform, GitHub, Azure DevOps) Proven ITIL change leadership experience Major Incident Management (MIM) exposure Desirable Certifications CCNP/CCIE Zscaler Professional Fortinet NSE 4+ Splunk Admin/Enterprise Security ITIL ...

Digital, Data & Technology at Young Lives vs Cancer is on an exciting journey, building the foundations to drive digital transformation across the organisation, enabling all staff to play their part in shaping a better future ...

Regular team and company events As a Support Engineer, your responsibilities will include: Managing and resolving support tickets in line with strict SLAs and ITIL processes Investigating software and hardware issues and providing accurate updates to customers Handling inbound calls and emails to the support team Maintaining and updating documentation … senior team members when required As a Support Engineer, your experience will include: Previous service desk or technical support experience Experience working within ITIL-based environments Supporting customers within agreed SLAs Strong working knowledge of Microsoft Office Ability to troubleshoot software and hardware issues A valid driving licence and access ...

this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management methodologies (desirable ...

experience of working in a global law firm Experience in an international environment, working with globally dispersed teams Excellent partner/lawyer engagement experience ITIL certification and good knowledge of ITIL processes Forward-thinking in regard to new technologies Possess exceptional communication skills Similar job titles could include IT Service ...

developing robust processes to support scalable, repeatable, globally facing services. Strong advocate for quality service management, able to apply practical knowledge and experience of ITIL practices and disciplines, preferably with a formal ITIL qualification. Proficient in financial management with practical experience of budget management. Where you’ll work: Right ...

Strong exposure to suites such as SPM, ITSM, HRSD and IRM (ITOM beneficial) Solid understanding of configuration, integrations and platform governance Strong grounding in ITIL principles Delivery Leadership Experience leading enterprise-scale ServiceNow programmes Comfortable across Agile, Waterfall and Hybrid environments Strong risk management and governance capability Confident running workshops … complex, matrix-style environments helpful Exposure to bids, RFPs or proposition development advantageous Certifications (nice to have) ServiceNow accreditations (CSA and relevant module certs) ITIL, PMP or PRINCE2 Why this role stands out You'll be joining a high-performing ServiceNow practice with real momentum. There's strong leadership, genuine ...