201 to 225 of 272 Remote/Hybrid ITIL Jobs

hardware and software issues, escalating where required Install, remove, test, and support IT hardware and applications Maintain accurate records and documentation in line with ITIL processes Support change activity, investigations, and problem resolution work You’ll work closely with service desk colleagues, technical teams, and end users to deliver ...

ensure greater consistency in service. Improve quality of services provided. Upskilling and develop our colleagues' skills, capability and knowledge. Knowledge of Service Management and ITIL would be desirable but not essential. Service Designer - Public Sector Contracts - Remote Working- CIRCA £500 per day OUTSIDE IR35 Damia Group Limited acts ...

/Perl, ITSM tools, Jira, Cloud Administration, Virtualisation, GPU Technologies, RAID Technologies, Oil Immersion Cooling, CCRBs. Relevant certifications: LPIC-2/3, CompTIA Linux+, ITIL Foundation. What Makes This Unique Wide remit: combine projects, leadership, and L3 troubleshooting Discovery and adoption of emerging tech (e.g., immersion cooling) Regional influence, with ...

user devices (laptops, desktops, mobile devices) Investigate and resolve hardware, software, and peripheral issues Manage and fulfil service requests in line with SLAs and ITIL best practices Escalate unresolved issues to 3rd line teams and vendors where necessary, providing detailed diagnostics Assist with Intune/Endpoint Manager device management … environment Confident troubleshooting and ownership of issues end-to-end Experience using ITSM/ticketing systems Azure AD/Entra ID and Intune experience ITIL Foundation certification Exposure to Microsoft cloud and modern workplace technologies Benefits Competitive salary Company pension scheme 25 days annual leave plus bank holidays Training ...

Resolve database performance issues - capacity, replication Ensure compliance with database vendor license agreements Incident/Problem resolution Database administration Database management Tuning, Backup, Recovery ITIL Frameworks knowledge Database automation and scripting Technical documentation skills SAP HANA Administrator: Desirable Skills SAP upgrade from S2 to HANA Cloud platforms experience Virtualisation technologies ...

Resolve database performance issues - capacity, replication Ensure compliance with database vendor license agreements Incident/Problem resolution Database administration Database management Tuning, Backup, Recovery ITIL Frameworks knowledge Database automation and scripting Technical documentation skills SAP HANA Administrator: Desirable Skills SAP upgrade from S2 to HANA Cloud platforms experience Virtualisation technologies ...

Technical Support Engineer Do you enjoy owning incidents end-to-end and working in a structured ITIL-led support environment? We’re recruiting a Technical Support Engineer to join an established IT Operations team in London. This is a replacement hire, joining a collaborative support function where service quality, accountability … professional services environment with modern tooling What you’ll be doing Providing third-line technical support and owning incidents end to end Working within ITIL v4-aligned processes, with a strong focus on incident management Using ServiceNow as the ITSM platform for tickets, workflows, and reporting Supporting Microsoft 365, Active ...

Strong knowledge of Windows 10/11 and Microsoft 365 Basic understanding of Active Directory (user management, group policies) Familiarity with ticketing systems and ITIL-based processes Exposure to networking concepts (DNS, DHCP, TCP/IP) Excellent troubleshooting and communication skills Desirable Skills Experience supporting multiple customers or environments Exposure … Azure/Intune/Exchange Online Relevant certifications (Microsoft, CompTIA, ITIL) What's On Offer Salary up to £32,000 Hybrid working (Bristol office-based with flexibility) Clear progression path within a growing MSP Ongoing training and certification support Friendly, collaborative team environment Modern tools and technologies [Additional benefits - pension ...

Support Team Leader/IT Service Manager - Windows, M365, Azure, Intune, Active Directory, Entra ID, ITIL Xpertise have an urgent requirement to start immediately for an IT Service Desk/Helpdesk Team Leader - Windows, M365, Azure, Intune, Active Directory, Entra ID, ITIL Candidates will have the following skills and experience … engineers Proven experience of Windows platforms Proven experience of M365 Proven experience of Azure and Intune Proven experience of Active Directory and Entra ID ITIL experience and/or ITIL accreditation Experience coaching, training, or mentoring team members. Role is inside IR35 - hybrid working - 2 days, Lancashire Interviews immediately, start ...

skills Advanced Excel skills; Power BI experience desirable Excellent communication skills and strong attention to detail Desirable: Managed service experience, exposure to process improvement, ITIL/CMDB knowledge, and relevant certifications (ITIL 4, ServiceNow). This role is ideal for someone looking to develop their ITAM expertise in a structured ...

manage multiple projects simultaneously. Strong stakeholder communication skills, both technical and non-technical. Experience working with external network vendors/carriers. Understanding of ITIL processes and change management. Skills: Relevant certifications (e.g., CCNA/CCNP, ITIL Foundation, Prince2, PMP). Experience with network monitoring tools (SolarWinds, DNA Center, etc.). ...

central point of command during major incidents, working closely with Technology teams, business stakeholders, and third-party vendors. The engagement requires strong knowledge of ITIL v4 Incident Management, experience operating in regulated environments (e.g. ISO 27001, DORA), and the ability to embed robust, auditable incident management controls and reporting. … stakeholders and impacted business areas Facilitate effective IT–business collaboration during incidents, ensuring impact, risk, and recovery decisions are clearly understood Ensure alignment with ITIL v4 Incident Management, ISO/IEC 27001 controls, and DORA operational resilience objectives Produce incident and major incident reports, including severity assessments and post-incident ...

ensure technology changes are delivered in a controlled, transparent, and low-risk manner. The role supports agile delivery while maintaining strong controls aligned to ITIL 4 Change Enablement, ISO/IEC 27001, and DORA operational resilience requirements. Key Responsibilities Own and maintain Change Management policies, procedures, standards, and governance frameworks … culture of technology excellence, standardisation, and operational discipline Key Skills & Experience Proven experience in Technology Change Management within complex, regulated environments Strong knowledge of ITIL 4 Change Enablement and operational risk controls Experience aligning change processes with ISO/IEC 27001 and DORA requirements Hands-on experience managing Change processes ...

analysis, troubleshooting) Python and/or VBScript Infrastructure & Virtualisation Knowledge of data centre environments , virtualisation , and administration using VMware . IT Service Management (ITIL) Experience working within an ITIL framework , including incident, problem, and change management. Networking Fundamentals Understanding of TCP/IP, DNS, firewalls , and networking concepts to diagnose ...

have experience in providing remote access support, this includes providing support for wireless connectivity, VP, and VDI Services Experience of having worked in an ITIL v3 or v4 Framework environment – ITIL Certification would be highly valued, as would Microsoft Certifications Apply NOW for immediate consideration. ...

skills Advanced Excel skills; Power BI experience desirable Excellent communication skills and strong attention to detail Desirable: Managed service experience, exposure to process improvement, ITIL/CMDB knowledge, and relevant certifications (ITIL 4, ServiceNow). This role is ideal for someone looking to develop their ITAM expertise in a structured ...

practices to drive operational efficiency and scalability. Manage monitoring and alerting systems (e.g., Zabbix, Grafana). Own IT operations policies, processes, and ITIL aligned service management practices. REQUIRED/MINIMUM QUALIFICATIONS: 5+ years of experience in IT infrastructure and operations, with strong AWS/Azure expertise Track record of improving … troubleshooting and incident management skills focused on uptime and reliability. Strong understanding of cloud security, data protection, backup, and patching processes. Working knowledge of ITIL operations and compliance with ISO, SOC 2, and GDPR frameworks. Demonstrated success driving cross functional initiatives in SaaS or software environments. Strong communication, leadership ...

holder to remain technically competent and the ability to lead others through new and emerging technologies. It will operate across all of the ITIL lifecycle phases, Strategy, Design, Transition, Operations and Continuous Service Improvement. As an organisation we support flexible working. You will be contracted to either the Bangor, Cardiff … communication skills with the ability to translate business requirements using analysis methods and requirements gathering. Understanding and experience of the AGILE software development and ITIL support & service frameworks. Knowledge and skills that are both broad and deep and ability to work across complex heterogeneous systems and environments. Responsibility for remaining ...

Microsoft Dynamics Customer Services or equivalent. Basic knowledge of remote support tools and remote desktop services. Microsoft certifications (e.g., Microsoft Fundamental). Awareness of ITIL v4 and ISO27001/27018/GDPR compliance practices. Responsibilities: Your responsibilities will include, but are not limited to, the following: Client Support & Service Management … internal and client knowledge bases. Maintain accurate records of support tickets and user administration. Support the continual improvement of processes in line with ITIL practices. Collaboration & Compliance Collaborate with consultants, developers, and other teams to deliver excellent client outcomes. Provide professional, client-focused communication always. Work within ISO 27001/ ...

Service Desk Analyst, IT Support Engineer, ITIL, Professional Services, Microsoft Troubleshooting, London Service Desk Analyst, IT Support Analyst required to work for a Professional Services Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days the next). There … Because of the Professional Services applications used in this company, they absolutely need you to have this background, along with having experience in an ITIL environment. More specifically, a Legal IT background would be preferred. Any AV (Audio Visual) experience would be preferable too. This role also has the chance ...

succeedWe are looking for a Service Desk Analyst with some experience supporting Windows 10, 11, Office 2016, 2019 and O365, knowledge of the ITIL framework (with a foundation V4 certification being an advantage), experience with ITSM tools (this organisation uses Halo, but that is not essential) and someone proficient … leave. Life assurance, flexible working policy, pension matched by the company up to 7%, plus other employee benefits. If you don't hold an ITIL, or CompTIA+ certification(s), you will be supported whilst you gain these industry-recognised certifications. What you need to do nowIf you're interested ...

Are you an experienced Cloud Analyst looking for a role in an exciting new function? We are on the lookout for a skilled cloud professional with experience working on Microsoft Azure and Oracle Cloud to ...

Are you an experienced Cloud Analyst looking for a role in an exciting new function? We are on the lookout for a skilled cloud professional with experience working on Microsoft Azure and Oracle Cloud to ...

Service Manager - ITIL/ITSM - hybrid - £60K Hybrid - 1 day a week in office - Manchester/Huddersfield Are you a proactive IT Service Manager who wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management … Compliance to support audit readiness (ISO 27001/SOC 2). What you'll need: 5+ years' experience in IT service management, ITSM, ITIL, including awareness of Devops/Strong understanding of ITIL practices and service governance. Hands-on experience with cyber security and risk management. Familiarity with tools such ...

Networking concepts. • Knowledge and experience with at least one of common RCA methods (5-Whys, Fishbone Diagram, Fault Tree Analysis, Pareto Analysis) • ITIL certification or knowledge of ITIL framework practices. Note that for this role, there will be a need to travel to site locations when required, in addition ...