the role include: Significant experience in an IT (first and second line) technical support role. Some experience in delivering IT-related projects including DR events. Solid understanding of the ITIL framework. Some experience in business analysis, release management, and incident management processes. Strong problem-solving skills with clear, detail-oriented communication in both written and verbal form. Basic SQL querying More ❯
Knutsford, Cheshire, England, United Kingdom Hybrid / WFH Options
WTW
Critical Expertise: Azure cloud architecture and services Cloud networking, virtual machines (VMs), and server management SQL Server and database optimization PowerApps and Power Platform Vulnerability remediation ISO standards and ITIL best practices Preferred Experience: Dynamics 365 & Dataverse Project Management methodologies (Agile, Scrum) DevOps principles and CI/CD pipeline integration Equal Opportunity Employer At WTW, we believe difference makes us More ❯
Newcastle upon Tyne, Tyne and Wear, Tyne & Wear, United Kingdom Hybrid / WFH Options
Akkodis
Mentor IT teams, lead workshops, and promote a culture of quality. Harness ITSM tools, analytics, and automation to boost efficiency and reliability. What You Will Bring: Strong knowledge of ITIL and IT service management best practices. Hands-on experience with ServiceNow, Jira, Zendesk (or similar). Skilled in Power BI for reporting and Visio for process mapping. Ability to analyse More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Eutopia Solutions ltd
RPA development Ideally you may have experience working with AI in ServiceNow, talkdesk or Genesys, or other Service management platforms Experience documenting processes and technical requirements A certification in ITIL, AI technologies, or related fields Apply now for immediate consideration More ❯
Employment Type: Full-Time
Salary: £40,000 - £50,000 per annum, Negotiable, Inc benefits
part in ensuring the stability, performance and continual improvement of a critical national application. Skills and Experience: Proven experience leading application support teams in complex environments. Strong background in ITIL or service management frameworks, with a focus on continual service improvement. Excellent stakeholder management and communication skills, with the ability to build effective relationships across technical and non-technical audiences. More ❯
Edinburgh, Midlothian, Scotland, United Kingdom Hybrid / WFH Options
Reed
a corporate setting. Strong knowledge of Microsoft 365 admin and user features. Experience with Power Automate, Power Apps, and SharePoint Online is a plus. Great communication and documentation skills. ITIL Foundation or similar service management experience is helpful. Benefits: Permanent position Salary up to £43.000/annum Hybrid working (2 days in office More ❯
Experience in IT procurement, vendor management, or IT contract administration Knowledge of IT asset management (HAM/SAM) and IT procurement processes Familiarity with IT Service Management (ITSM) and ITIL principles Excellent communication and negotiation skills Strong organisational skills and attention to detail The ability to manage budgets and maintain accurate documentation This is an opportunity to work closely with More ❯
Experience in IT procurement, vendor management, or IT contract administration Knowledge of IT asset management (HAM/SAM) and IT procurement processes Familiarity with IT Service Management (ITSM) and ITIL principles Excellent communication and negotiation skills Strong organisational skills and attention to detail The ability to manage budgets and maintain accurate documentation This is an opportunity to work closely with More ❯
East of England, United Kingdom Hybrid / WFH Options
Reed Technology
Experience in IT procurement, vendor management, or IT contract administration Knowledge of IT asset management (HAM/SAM) and IT procurement processes Familiarity with IT Service Management (ITSM) and ITIL principles Excellent communication and negotiation skills Strong organisational skills and attention to detail The ability to manage budgets and maintain accurate documentation This is an opportunity to work closely with More ❯
Ipswich, Suffolk, England, United Kingdom Hybrid / WFH Options
Reed
Experience in IT procurement, vendor management, or IT contract administration Knowledge of IT asset management (HAM/SAM) and IT procurement processes Familiarity with IT Service Management (ITSM) and ITIL principles Excellent communication and negotiation skills Strong organisational skills and attention to detail The ability to manage budgets and maintain accurate documentation This is an opportunity to work closely with More ❯
Coalville, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
emh group
time) Flexible working A wide range of training and development opportunities (we are an Investors in People accredited organisation) Qualifications Educated to A level. Degree or equivalent is desirable. ITIL Foundation certifications and Agile are essential for the role . For further information about the role, please see attached Job Description and Person Specification. How to apply Please send an More ❯
Employment Type: Permanent, Part Time, Work From Home
Huntsville, Alabama, United States Hybrid / WFH Options
All Points Logistics LLC
CompSci or related discipline US CITIZENSHIP REQUIRED YEARS OF EXPERIENCE: 5 - 10 Years US CITIZENSHIP REQUIRED SKILLS/CERTIFICATIONS: US CITIZENSHIP REQUIRED 5-years Linux and Windows administrator experience ITIL certification JIRA/Atlassian environment experience required Ability to facilitate weekly meetings with Data Center service managers, leads, and the NASA customer across the Agency. SECURITY CLEARANCE: FULL UNITED STATES More ❯
Liverpool, Merseyside, North West, United Kingdom Hybrid / WFH Options
Curveball Solutions
must have experience in/exposure to: Background in MSP/MSSP environments. Proven history of facilitating workshops and supporting sales from warm leads through closure. Strong understanding of ITIL, CAB, and structured change management. Skilled in crafting and updating security policies, SOPs, and managing tender documentation. Hands-on expertise with MDM tools, penetration testing, and policy-based firewalls. Experience More ❯
Fairfax, Virginia, United States Hybrid / WFH Options
Gridiron IT Solutions
Experience integrating ServiceNow with third-party systems. Strong understanding of ServiceNow architecture, including scripting and automation (Flow Designer, Business Rules, Client Scripts, etc.). Familiarity with Agile development practices. ITIL Foundations Certification preferred. Must be eligible to obtain and maintain a Public Trust or equivalent clearance. Clearance: Applicants selected will be subject to a security investigation and may need to More ❯
A brilliant opportunity! The following skills/experience is essential: Previously worked in an IT Asset Manager position ServiceNow or BMC Remedy (ITSM) Previously worked in Financial Services Good ITIL understanding Excellent communication skills Salary: Up to £80,000 + bonus + package Level: AVP Location: London (good work from home options available) If you are interested in this IT More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Henderson Scott
enterprise architects Familiarity with SAP Activate , Solution Manager , ARIS/Signavio , and hybrid/agile delivery models ?? Desirable Qualifications SAP S/4HANA certification (Finance, Logistics, or Architecture) TOGAF, ITIL, or Cloud (AWS/Azure) certifications a plus Ready to help shape what great looks like in enterprise SAP delivery? Apply now to find out more. More ❯
relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components. Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process area. Paying: to £550/day (Outside IR35). More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Experis IT
IT systems support. Specific technical and functional knowledge of Swift and associated Payment systems. Some technical knowledge of any of the other systems above is desirable. Solid experience of ITIL incident, problem and change management functions. Demonstrable experience of mentoring junior team members or leadership. Technical and functional knowledge of the following Treasury IT systems: Bottomline GTX (GT Exchange) Bottomline More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
Hays
and technical architecture. Partner with business stakeholders to deliver IT services aligned with strategic goals. Lead planning and integration of data solutions and application environments. Ensure operational excellence using ITIL and ISO27001 standards. Collaborate globally to define data and architecture standards. Manage vendor performance and service levels. Champion data governance and compliance across the UK organisation. Oversee budgets, resource planning More ❯
Bletchley, Buckinghamshire, United Kingdom Hybrid / WFH Options
Hays Technology
and technical architecture. Partner with business stakeholders to deliver IT services aligned with strategic goals. Lead planning and integration of data solutions and application environments. Ensure operational excellence using ITIL and ISO27001 standards. Collaborate globally to define data and architecture standards. Manage vendor performance and service levels. Champion data governance and compliance across the UK organisation. Oversee budgets, resource planning More ❯
South East London, London, United Kingdom Hybrid / WFH Options
LM RECRUITMENT SOLUTIONS LTD
consultancy work. Excellent stakeholder management and communication skills, with ability to influence at all levels. Degree or equivalent in IT, Engineering, Business, or related field. Professional certifications (e.g., TOGAF, ITIL, PRINCE2, MSP) preferred. Desirable Experience working with Defence suppliers and system integrators. DV Clearance (or willingness to undergo). Experience in Agile/Lean methodologies and delivering digital innovation in More ❯
Saint Paul, Minnesota, United States Hybrid / WFH Options
Genesis10
in the management of the overall project timeline and support the adoption of the new system. Other duties as assigned. Qualifications: 10+ years of experience with Service Management/ITIL/ServiceNow and IT communications technologies. Needed Skills: ServiceNow, Twilio, 3rd party communications technologies, (Pager Duty, Status Page, etc.), Continuous Integration/Continuous Delivery (CI/CD) Tools Responsibilities: The More ❯
Wembley, London, England, United Kingdom Hybrid / WFH Options
SNG (Sovereign Network Group)
lead on every stage of the product lifecycle — ensuring our digital products deliver measurable outcomes and enhance user experience You'll also: Own a portfolio of product releases, ensuring ITIL, enterprise IT, data, and engineering standards are followed. Create and promote outcome-driven product roadmaps, aligning stakeholders across the business. Manage budgets of around £500k and a small team of More ❯
Basingstoke, Hampshire, England, United Kingdom Hybrid / WFH Options
SNG (Sovereign Network Group)
lead on every stage of the product lifecycle — ensuring our digital products deliver measurable outcomes and enhance user experience You'll also: Own a portfolio of product releases, ensuring ITIL, enterprise IT, data, and engineering standards are followed. Create and promote outcome-driven product roadmaps, aligning stakeholders across the business. Manage budgets of around £500k and a small team of More ❯
Salford, Lancashire, England, United Kingdom Hybrid / WFH Options
LIMA Networks LTD
aligned to our customers and offer guidance on breaking down technical issues into clear communications for non-technical parties. Take long standing or repeat incidents and progress them under ITIL problem management processes to ensure the long-standing reliability for our customer environments. Support our customers through planned release management processes by planning, preparing, conducting, and documenting the process. Align More ❯