251 to 275 of 290 Remote/Hybrid ITIL Jobs

infrastructure engineer to work collaboratively with colleagues and our customer on an exciting and critical system, delivering technical services in a dynamic ITIL environment. Are you ready for your next career challenge? At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated … build with a number of bespoke/legacy applications Packaging of applications Excellent communications skills, organisational skills and independent and autonomous working Experience in ITIL ICT service delivery on critical infrastructure Experience of working under pressure to meet deadlines while handling multiple priorities Experiencing in patch management including analysis ...

Support project delivery by managing installation, configuration, testing, and operational handover of new infrastructure Ensure all network services and changes comply with security policies, ITIL processes, and documented standards Work closely with the Service Desk to improve first-line diagnosis, escalation quality, and knowledge articles Engage effectively with internal teams … Experience working with multiple suppliers and internal stakeholders Understanding of service management, reporting, and operational KPIs Experience supporting or delivering infrastructure change within controlled, ITIL-aligned environments Experience contributing to secure, resilient, and supportable network designs Network Engineer Personal Attributes: Confident verbal and written communicator with both users and colleagues ...

incidents and changes. Administer user accounts, access rights and support onboarding and offboarding processes. Contribute to IT service management processes, service improvement initiatives and ITIL-based ways of working. Support service continuity, including disaster recovery planning and testing. Experience/Qualification Proven experience managing cloud and on-premise software, systems … improving system reliability and efficiency. Strong knowledge of cloud and hybrid environments and modern device management. Experience working with IT Service Management tools and ITIL-based processes. Demonstrable experience of incident, problem, change, asset and configuration management. Strong analytical, troubleshooting and problem-solving skills. Ability to produce clear technical documentation ...

role in restoring service quickly, managing incidents and requests via phone, email and ServiceNow, and ensuring a high level of customer satisfaction aligned to ITIL best practice. Shift Pattern This is a shift-based onsite role covering early, late and weekend shifts. Monday - Friday (8-hour shifts … approach during desk-side support Required Skills & Experience Proven experience in a Helpdesk/Service Desk/First Line Support role Strong understanding of ITIL-based service desk environments Experience supporting Windows, macOS, desktops, laptops and corporate software stacks Excellent customer service and communication skills Ability to troubleshoot remotely ...

role in restoring service quickly, managing incidents and requests via phone, email and ServiceNow, and ensuring a high level of customer satisfaction aligned to ITIL best practice. Shift Pattern This is a shift-based onsite role covering early, late and weekend shifts. Monday - Friday (8-hour shifts … approach during desk-side support Required Skills & Experience Proven experience in a Helpdesk/Service Desk/First Line Support role Strong understanding of ITIL-based service desk environments Experience supporting Windows, macOS, desktops, laptops and corporate software stacks Excellent customer service and communication skills Ability to troubleshoot remotely ...

VMware, and Red Hat environments. * Demonstrated expertise in patch management, configuration compliance, and performance tuning. * Demonstrated expertise of platform migrations, e.g. VMware to OpenShift * ITIL-aligned operational management experience (incident, change, problem). * Knowledge of automation and orchestration tools (e.g., Ansible, SCCM). * Excellent troubleshooting and analytical skills. * Strong stakeholder … management and communication skills. Desirable Qualifications * ITIL v4 certification. * Experience with hybrid cloud and on-prem compute integration. * Knowledge of containerisation platforms (Docker, Kubernetes, OpenShift). * Familiarity with monitoring tools such as SCOM, SolarWinds, or Nagios. * Experience managing large, distributed teams and global operations. Core Technical Skills (Must-Have) VMware ...

operational efficiency Support the full application lifecycle, including troubleshooting and resolving deployment issues Manage incidents and requests in line with structured frameworks such as ITIL Collaborate closely with software engineering and IT teams to support delivery and reliability Contribute to improving system scalability, performance and resilience What the role offers … Kubernetes/Bash/Python/PowerShell/AWS/Azure/GCP/GitOps/Monitoring/Logging/Networking/Security/ITIL/Computer Science/Software Engineering/Systems Engineering/Cloud Computing/DevOps Practices RedTech Recruitment Ltd focus on finding roles for Engineers ...

Qualifications: Proven experience in a management role within IT service delivery, focusing on incident and problem management. Solid understanding and practical experience with the ITIL framework, specifically in incident, problem, and service management processes. Strong analytical skills with a focus on conducting Root Cause Analysis (RCA) and driving corrective actions. … communication skills, capable of engaging both technical and non-technical stakeholders. Experience in process improvement and an initiative-taking approach to optimising workflows. Desirable: ITIL 4 Practitioner in Incident and Problem Management. If you are interested in this position please apply online or for more information please email ...

SAML, OIDC, SCIM) Partner with Security and Compliance teams to support: Audits Access reviews Regulatory requirements Work within ITSM frameworks (Jira Service Management/ITIL) Enhance reporting and automation using PowerShell or Python What Were Looking For Proven experience in an IAM/Identity Engineering role Strong hands-on experience … SAML, OIDC, SCIM Identity lifecycle management (JML) Scripting experience with PowerShell or Python Experience working in hybrid or cloud-first environments Familiarity with ITIL/ITSM processes Desirable Experience with Okta Workflows or Privileged Access Exposure to AWS SSO/Identity Center Knowledge of compliance frameworks ...

critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting, workforce ...

critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio is scalable … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting, workforce ...

Telecoms end client. Key skills, experience + tasks will include: Proven experience in Service Design/Service Transition roles Strong understanding of ITIL/ITSM frameworks onboard resource to lead and coordinate the Design, Governance, Business Change and transition activities required to establish a compliant Service Model aligned to contractual ...

Strong troubleshooting and analytical skills Familiarity with ITSM platforms (e.g., ServiceNow) and monitoring tools Understanding of access management, patching, and vulnerability remediation Exposure to ITIL practices and professional services environments Experience with documentation tools and scripting (e.g., PowerShell, Python) Relevant certifications (e.g., ITIL Foundation) preferred It offers the chance ...

managing complex network, infrastructure, virtualisation and application environments Participating in a 24/7 on-call rota Incident, problem and change management within an ITIL-based framework Producing HLD/LLD documentation and technical plans Contributing to service reviews, reporting and SLA/KPI adherence Deploying and maintaining solutions … Palo Alto Load balancing technologies AWS and/or Azure VMware (ESXi, vSAN) Windows & Linux Servers Network monitoring tools SIEM tooling (Defender/Sentinel) ITIL exposure (incident/change management) Server rack management in live environments Due to the volume of applications received for positions, it will not be possible ...

stability and value realisation. Provide governance and administrative oversight for the CMDB, ensuring data quality, accuracy, and completeness. Support service management processes aligned to ITIL v4 best practice. Ensure services, assets, and relationships are maintained correctly within ServiceNow. What you need to succeed at XPO ITIL v4 certification (or equivalent ...

ability to operate within complex, secure environments. IT SERVICE MANAGER ESSENTIAL SKILLS: Proven experience in IT Service Management roles Strong understanding of ITIL principles and service lifecycle Ability to manage stakeholders and build trusted relationships Experience working in complex technical environments Strong problem solving and service improvement mindset Familiarity with … process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS IT Service Management, ITIL, Stakeholder Management, Service Delivery, Continuous Improvement, Jira, Confluence ...

teams to ensure smooth operations and issue resolution. Deliver infrastructure services in line with SLA and compliance targets. Ensure adherence to ITIL processes and security standards. Produce and maintain technical documentation and non-technical summaries. Experience Requirements Minimum 3 years experience as a SAP HANA Administrator. Strong background in database … operations. Excellent problem-solving and troubleshooting abilities. Strong communication and collaboration skills. High level of technical competence and attention to detail. Good understanding of ITIL framework and change management. Ability to summarise technical issues for non-technical stakeholders. Desirable Experience Experience with SAP upgrades (S2 to HANA). Exposure ...

backup, recovery, and replication processes Work closely with senior SAP specialists, infrastructure teams, and service management functions Assist with audits, documentation, and adherence to ITIL processes and security standards Produce and maintain clear technical documentation and operational runbooks Experience Requirements Around 24 years experience in a SAP Basis and/… develop these skills) Strong troubleshooting mindset and willingness to learn Good communication skills, with the ability to explain technical issues clearly Familiarity with ITIL-based service delivery and change management Desirable Experience Experience supporting or contributing to SAP ECC 6 to SAP S/4HANA migrations (highly desirable ...

supporting database administration. • Producing technical specifications, test plans and scripts. • Diagnosing and resolving third tier support incidents. • Leading system upgrades and patches within ITIL Change and Release processes. • Supporting continuous improvement and promoting best practice in development. About You • We’re seeking a developer with strong technical skills … knowledge in setting up, configuring, and administering Azure environments, ensuring compliance, scalability, and operational excellence • Understanding of REST, SOAP and JSON integrations. • Knowledge of ITIL testing, change and release management. • Strong communication, problem solving and organisational skills. What We Offer • A varied technical role within a supportive ICT team. • Hybrid ...

supporting database administration. • Producing technical specifications, test plans and scripts. • Diagnosing and resolving third tier support incidents. • Leading system upgrades and patches within ITIL Change and Release processes. • Supporting continuous improvement and promoting best practice in development. About You • We’re seeking a developer with strong technical skills … knowledge in setting up, configuring, and administering Azure environments, ensuring compliance, scalability, and operational excellence • Understanding of REST, SOAP and JSON integrations. • Knowledge of ITIL testing, change and release management. • Strong communication, problem solving and organisational skills. What We Offer • A varied technical role within a supportive ICT team. • Hybrid ...

Are you looking for a role where you can make a real impact by helping an organisation get the very best value from its software? You’ll join a supportive team where you’ll play ...

effectively in a team environment and build positive working relationships. Strong experience of Design, implementation, and configuration of Integration methods. Desirable Professional qualification in ITIL V3 Intermediate or ITIL 4 Specialist Module or higher. This is great opportunity for join a busy Portfolio Project Team, supporting the IT and Software ...

/h - Inside IR35 An exciting opportunity has arisen for an experienced Security Cleared IT Change Manager with prior experience of building a ITIL Change function from scratch (This is an essential requirement, there is no negotiation on this experience) This role requires a hands on Change professional … governance, risk and control frameworks while working closely with service leads, platform owners, and engineering teams. We are looking for someone with strong, practical ITIL Change experience who knows how to make change work in the real world. Key requirements Proven experience building an ITIL Change function from scratch (Essential ...

site patching and maintenance at customer locations. - Provide clear communication before, during, and after maintenance windows. - Produce change documentation and implementation reports. - Work within ITIL change control processes. Required Skills & Experience Essential - 5+ years' experience in infrastructure or systems engineering roles. - Experience delivering structured patch management processes. - Knowledge of change … Cisco and Juniper firewalls - VMware vSphere ( ESXi, vCenter, vLCM) - HPE & Dell server firmware Desirable - Familiarity with backup solutions. - Exposure to automation (PowerShell scripting). - ITIL Foundation certification. - Vendor certifications (Microsoft, Cisco, VMware, Juniper). - Experience working within Network Rail or Transport for London industry sectors. ________________________________________ Personal Attributes - Professional and customer ...

The NIT Specialist will work collaboratively within a team to ensure the efficient and accurate operation of the assigned department, maintaining full compliance with all internal policies and external regulatory requirements. This role requires a ...