251 to 275 of 362 Remote/Hybrid ITSM Jobs

monitoring assets for licensing and management purposes. Platform Ownership & Operations: ServiceNow Platform: Accountable for the operation and development of the ServiceNow platform (particularly ITSM and CMDB) to ensure it meets the requirements of ITIL process owners, Service Management, IT Service Desk, and key stakeholders. Leadership & Stakeholder Management: People Management: Directly … qualifications. Desirable skills/experience you may have ServiceNow Platform Management: Prior direct responsibility for managing and developing the ServiceNow platform, with emphasis on ITSM and CMDB modules. Conceptual & Strategic Thinking: Ability to think on medium-to-long-term horizons, connect big-picture concepts, and translate abstract ideas into practical ...

This job is with Boston Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Boston Scientific transforms lives through ...

responsive and effective1st & 2nd line IT support across desktop, laptop, mobile and AV equipment Troubleshoot and resolve complex incidents and requests via our Halo ITSM ticketing system (e.g., hardware, software, user access, application support) Take ownership of support issues, seeing them through to resolution, and escalating where appropriate Support … Microsoft 365, macOS and Active Directory environments Manage IT assets, ensuring accurate tracking and lifecycle planning of hardware/software within our Halo ITSM system. Assist in planning and delivering EUC refresh projects (hardware replacements, software upgrades) Collaborate with infrastructure, network, and 3rd party support teams for seamless service delivery ...

Platinum Partner, a two-time GitHub Partner of the Year in EMEA and an Azure Managed Service Provider. Now, we're looking for an ITSM Solution Consultant to join our UK team and help customers transform their IT & Enterprise Service Management capabilities through Jira Service Management. Working with customers across … improving service delivery and helping organisations get the most from their Atlassian investments. Role purpose Are you passionate about helping organisations transform their IT Service Management capabilities? Do you enjoy combining technical expertise with strategic thinking to solve complex customer challenges? We're looking for an ITSM Solution Consultant ...

boarding experience. This includes providing end user devices, shipping, and conducting remote laptop handover for VIP users. Ensure all actions are recorded in our ITSM tool. Keeping colleagues informed of the progress of their requests. Systematically interprets colleague requests and identifies solutions and possible side effects. Champion customer service when … when dealing with changing requirements and priorities. Able to resolve issues or come up with a workaround while under pressure. Desirable Technologies Experience using ITSM tools such as ServiceNow Microsoft Autopilot Microsoft Defender JAMF Apple Mac OSX Apple iOS Microsoft Teams Rooms Networking technologies such as TCP/IP, VLANs. ...

develops teams, and shapes service standards to enhance customer satisfaction and efficiency. You will oversee day-to-day operations, manage stakeholders, and implement IT service management policies. The position offers a hybrid work model and the chance to impact employee experience globally. #J-18808-Ljbffr ...

Ashdown Group is seeking a hands-on Helpdesk Manager for a hybrid role based at our London City office. You will shape a service desk from the ground up, lead a small team and own ...

Engagement: Ability to work effectively with technical teams, senior stakeholders, business users and delivery partners to prioritise service needs and improvements. IT Service Management (ITSM): Strong understanding of incident, problem, change, release and service transition processes within ITIL-aligned environments. Risk & Compliance Management: Experience managing operational risks, security requirements, business ...

Integration and Management (SIAM) environments. Strong experience managing third-party suppliers, including recovery obligations, service requirements and escalations. Good knowledge of IT Service Management (ITSM) and its relationship with incident, problem, change and service continuity management. Excellent stakeholder engagement and communication skills, including the ability to coordinate technical teams, suppliers … equivalent practical experience. ITIL certification or strong knowledge of ITIL practices. Familiarity with ISO 22301 and ISO 27001. Experience using ServiceNow or similar ITSM platforms. Experience coordinating cloud, infrastructure and application recovery across external providers. Experience working within the energy, utilities or another regulated sector. Knowledge of the Balancing ...

Virtual WAN (vWAN). Strong knowledge of static and dynamic routing protocols. Experience applying industry best practice, including ISO 20000 and IT Service Management (ITSM). Experience producing technical design documents, network architecture documentation and service management artefacts. Experience You will ideally demonstrate: Experience supporting, building and maintaining physical ...

evidence-based rationale and escalate material risk without delay.• Create and maintain complete, accurate cyber security incident records in the relevant IT service management (ITSM) tool, ensuring that evidence, timestamps, affected assets, indicators, actions, ownership and escalation decisions support effective response, handover and audit.• Correlate logs and events across multiple ...

evidence-based rationale and escalation material risk without delay. Create and maintain complete, accurate cyber security incident records in the relevant IT service management (ITSM) tool, ensuring that evidence, timestamps, affected assets, indicators, actions, ownership and escalation decisions support effective response, handover and audit. Correlate logs and events across multiple ...

IT strategy while hands-on resolving complex issues. This role progresses toward IT Manager and requires leadership, strong stakeholder management, and deep knowledge of ITSM platforms. Hybrid role with travel to Kent and London offices as needed. #J-18808-Ljbffr ...

Consult is seeking a Service Design Lead to transform complex service requirements into scalable operating models. The role focuses on designing robust ITSM processes and service governance for production-ready services, with a mix of on-site and remote collaboration. You will lead workshops, shape operating models, and work with ...

Bell Integration United Kingdom is seeking a Halo Administrator to manage daily Halo configurations, upgrades and integrations. You will partner with Halo Developers and stakeholders to drive efficiency and innovation across Bell and client environments. ...

Incident or Crisis Management. Domain Expertise: Deep knowledge of payments infrastructure and financial crime(AML/Fraud) systems. Tech & Frameworks: Strong understanding of modern ITSM, SRE principles, and observability. Regulatory Experience : Comfortable operating and communicating within highly regulated environments. Collaboration & Influence: Ability to translate technical issues for executives and align ...

across the enterprise. What You’ll be Doing (Responsibilities) Integration Design & Implementation Design and build integrations between core business systems (ERP, HRIS, CRM, ATS, ITSM, project management, finance, procurement) Implement API-based integrations, webhooks, scheduled data syncs, and event-driven workflows Work with the Palantir Foundry team to enable ...

UCCX tools and logs;Finesse administration;Cisco IOS diagnostic commands on CUBE;Syslog and SNMP monitoring tools;Wireshark for packet and SIP flow analysis;ITSM tools such as ServiceNow or Jira;Documentation tools such as Confluence or SharePoint.Working Knowledge of IT Service Management (ITSM) software (ServiceNow)We are a Disability ...

critical events. Deliver desk-side, remote and walk-up IT support, ensuring a positive end-user experience. Manage incidents and service requests through an ITSM platform, taking ownership through to resolution. Configure, deploy and maintain end-user devices, supporting onboarding, offboarding and hardware refresh activities. Identify recurring technical issues … Microsoft 365 applications, including Outlook, Teams and associated collaboration tools. Practical experience supporting meeting-room AV equipment or video conferencing technology. Experience using an ITSM or ticketing system to manage incidents and service requests. Good understanding of basic networking, including Wi-Fi, IP connectivity and troubleshooting. Strong communication and customer ...

supported environment Demonstrable accountability for service strategy, governance, performance, customer experience, risk, financial management and continual improvement Experience owning and developing IT service management (ITSM) platforms, with a proven track record of evolving technology through the responsible use of automation, AI and continual service improvement to reduce manual handling, accelerate ...

incident or business critical support, testing of equipment or infrastructure activities Accurately record and update details of incidents and service requests using the ServiceNow ITSM tool and adhere to the relevant SLAs You will be responsible for managing the support queues, prioritizing tasks, and making sure users are kept informed … face to face and remote technical support to Business End Users of all levels of seniority. High level of proficiency in using industry leading ITSM and CMDB tools such as ServiceNow to capture and manage all incidents and requests. Demonstrable experience of working in a small team of skill technical ...

service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service and help keep Nottinghamshire's communities safe? Nottinghamshire … levels to deliver an effective and reliable service. You will also have: A degree or equivalent experience. An ITIL Foundation Certificate in IT Service Management, or equivalent knowledge and experience. Experience managing budgets of £1 million or more. Experience developing and presenting service improvement plans, operational reports and management documentation. ...

prevention (DLP) controls. Manage email routing and compliance settings. Troubleshoot collaboration issues and advise colleagues on secure and effective use of workplace applications. 4. ITSM and Atlassian Administration Configure and maintain Jira Service Management, including request types, SLAs, workflows, automations and the customer portal. Administer Jira Software and Confluence. Develop … issues, taking ownership of systems and improving how technology services are delivered. You can work confidently across endpoint management, cloud administration, identity and access, ITSM and workplace technology. You are comfortable balancing day-to-day support with security responsibilities, automation and longer-term improvements. If you bring the relevant technical ...

with customers and across a cross-team environment. Documentation and development of designs processes and procedures. Work within a structured ITIL/ISO20000 IT Service Management environment. Works directly with client to gather requirements design solutions build proof of concepts and implement solutions Excellent presentation and reporting skills arising from … IT estates NextGen monitoring experience would be valuable e.g. DataDog NewRelic etc GitHub experience Project management certifications e.g. Prince2 ITIL Foundation Certificate in IT Service Management Additional Information Why Version 1 At Version 1 we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing professional ...

Halo ITSM Consultant Role Type: Permanent Location: Reading - Hybrid 2-3 days per week onsite Salary: 70,000 GBP - 85,000 GBP per annum (Dependent on experience) + Benefits Role Overview We are looking for an experienced Halo ITSM Consultant to join a global leader in IT Service Management. … scalable, efficient HaloITSM solutions that elevate operational performance, user experience, and reporting capabilities. Key Responsibilities Consultancy & Solution Design: Lead client discovery workshops, advise on ITSM best practices and automation opportunities, and produce clear technical documentation and solution designs. Configuration & Implementation: Configure HaloITSM workflows, service catalogues, SLAs, forms, roles, permissions ...