26 to 50 of 610 Remote Service Management Jobs

team responsible for providing support to the IOPC supporting prevailing BAU & project rollout work. In addition, you will support the administration of various processes including starters, movers & leavers, ICT service requests, IMACS, information asset management, document libraries, ICT system access control, digital media management, incident reporting and day to day support of tickets coming into the ICT … will require travel to the designated office (Canary Wharf & Croydon) and other offices based on hybrid working and business need policies. The need can come from escalations from the Service Desk team for hands on end-user support and project related activities. The role also involves liaising with other members of the broader ICT team, and particularly IOPC outsourced … suppliers. Main duties and responsibilities • To be part of a team responsible for maintaining a rigorous service delivery management regime in relation to the IOPC’s ICT supplier(s), maintaining control over service demand, ICT provision and ensuring the supplier meets the required and contracted levels and standards. • Analysing current processes and procedures and developing new procedures More ❯

IT team in Bristol. The IT Technical Pod Lead reports to the Head of IT Operations and is a key member of the IT Operations Team and the IT Service Delivery Team. They manage a small portion of the IT Service Desk Team, provides first and second line support services within core service hours, plus out-of … infrastructure. Your Role As an IT Pod Lead, the main purpose of your role is role is ultimately the provision of IT Support to TLT, this includes: Provide line management for a small number of Tech Experts to ensure that all IT related issues are dealt with efficiently and expediently. Act as mentor and coach, ensuring that the skill … and knowledge of each team member is maintained and extended. Providing support duties for the business, the Service Desk is open between 07:30 and 18:00 and providing out of hours support as part of the out of hours rota. Call Handling - Being available to take inbound and outbound phone calls from/to our employees and partners More ❯

looking for a security-focused, results-oriented individual who thrives in a collaborative, team-focused culture. You will work closely with IT and OT network managers, suppliers, business stakeholders, service owners, and your team to ensure the delivery of secure, reliable, and resilient network services across Thames Water. We are seeking a Network Security Manager to lead and manage … the end-to-end BAU (Business As Usual) service delivery for network security across Operational Technology (OT) and Information Technology (IT). You will be responsible for maintaining robust security controls, managing suppliers, mitigating operational risk, and ensuring compliance with industry standards to protect Thames Water's critical infrastructure. What you'll do as a Network Security Manager Network … Security Management: Maintain oversight of IT and OT network systems, including VPNs, SDWAN, and firewalls. Ensure all network security services are fit for purpose and aligned with business outcomes. Approve and manage all changes affecting the network threat surface. Governance & Compliance: Ensure network environments comply with regulatory obligations (NIST, CAF, etc.). Apply cybersecurity standards and maintain systems according More ❯

support employees to achieve their best work no matter their location. About the role The primary purpose is to build, sustain and continually improve an efficient, effective and profitable service desk delivering fast, reliable, friendly, proactive and expert 24x7 customer support. This role is based in the office of one of our most important customers, based in Central London … of new user requests are delivered on time and 100% of leaver requests are completed the day the user leaves. Acting as a technical point of escalation for service desk colleagues to help them resolve tickets the same day (preferably the same hour). Log tickets for the customer and ensure you are following the Incident Management process … include a daily update. The standard is to avoid having tickets older than 2 weeks that do not have a full plan of action to move to resolution. Change Management – Ensure that you always log a change in accordance with our change management process to fix a fault or satisfy a work request. Help the Service Desk More ❯

and internal platform support services, ensuring reliable, scalable, and secure 24 7 support across the organisation. The ideal candidate will bring a deep understanding of IT operations, internal systems, service management, and stakeholder engagement, particularly within a high-growth, technology-driven environment such as electric mobility or energy tech. Develop a strategic alignment in line with the CTO … identity management. Establish and enforce IT policies, standards, and procedures to ensure high availability, performance, and security. Lead a 24 7 support model for internal platforms and services, including service desk, incident management, access control, and remote support. Ensure high-quality internal service delivery through ITIL-aligned practices, KPIs, and SLAs. Drive automation and self-service … and business operations. Deliver demonstrable progress in the company's use of AI technologies. Build and lead a high-performing IT operations and support team, including recruiting, coaching, performance management, and professional development. Manage relationships with external vendors, MSPs, and technology partners to ensure cost-effective and reliable service delivery. Collaborate with InfoSec and Legal teams to ensure More ❯

looking for a security-focused, results-oriented individual who thrives in a collaborative, team-focused culture. You will work closely with IT and OT network managers, suppliers, business stakeholders, service owners, and your team to ensure the delivery of secure, reliable, and resilient network services across Thames Water. We are seeking a Network Security Manager to lead and manage … the end-to-end BAU (Business As Usual) service delivery for network security across Operational Technology (OT) and Information Technology (IT). You will be responsible for maintaining robust security controls, managing suppliers, mitigating operational risk, and ensuring compliance with industry standards to protect Thames Water’s critical infrastructure. What you’ll do as a Network Security Manager Network … Security Management: Maintain oversight of IT and OT network systems, including VPNs, SDWAN, and firewalls. Ensure all network security services are fit for purpose and aligned with business outcomes. Approve and manage all changes affecting the network threat surface. Governance & Compliance: Ensure network environments comply with regulatory obligations (NIST, CAF, etc.). Apply cybersecurity standards and maintain systems according More ❯

manufacturing, R&D, and corporate functions. Drive technology adoption to boost efficiency, reduce costs, and enhance performance. Oversee disaster recovery and business continuity planning to safeguard critical operations. Operational Management Oversee daily IT infrastructure operations, including physical and virtual servers, storage, networking (LAN/WAN/Wi-Fi), cloud platforms (Azure, AWS, GCP), and enterprise applications. Manage and enhance … Ensure the reliability and performance of key systems such as MES, ERP, and PLM. Implement and maintain effective monitoring tools to proactively detect and resolve IT issues. Supervise IT service desk operations, ensuring prompt and effective support for users across manufacturing sites and offices. Oversee the support service for existing applications whilst rationalising legacy estate. Cybersecurity & Compliance Partner … to cybersecurity incidents and major IT disruptions, ensuring swift resolution and business continuity. Build and lead a high-performing IT operations team, promoting a culture of learning, accountability, and service excellence. Set clear objectives, manage performance, and conduct regular reviews. Oversee recruitment and development of skilled IT professionals. Manage vendor relationships (notably TCS), ensuring contract compliance and SLA performance. More ❯

experience would be beneficial Knowledge of T-SQL (MS SQL) and/or PL/SQL Knowledge of minor programming or scripting (.NET/PowerShell) Experience using an IT Service Management Tool (e.g. SCSM, Service Now) At least 2 years’ experience within an IT department Previous experience in a similar role would be beneficial An understanding of … IT service management processes (e.g. ITIL) would be beneficial Experience of Microsoft Dynamics (2012AX or 365) would be beneficial Experience of Office365 administration would be beneficial Experience of software deployment processes/systems (e.g. Octopus Deploy) would be beneficial Skills and abilities Strong written and verbal communication skills; comfortable working side by side with business colleagues to update More ❯

implementation of strategies set by the leadership team. Implement and Manage an effective Staff Training and Awareness program to promote best practices. Adopt a continuous improvement approach to the management of Information Technology, Information Security and Privacy. Ensure that main stakeholders are informed and consulted via an effective Management Review process. Risk Identify information security threats and manage … an effective Vulnerability Management Process. Maintain an effective, proactive Risk Management Framework. Manage and maintain the Satalia Risk Register. Ensure an effective Incident Management procedure and Business Continuity Plan are maintained. Compliance Manage an effective Audit Programme to check compliance against key control requirements. Ensure an appropriate level of support for annual external audits required to support … Cyber Essentials Plus requirements. Work in partnership with development staff to embed best practices in the development processes throughout the software development lifecycle. Devise and embed an effective Vendor Management programme to ensure the service provided by critical suppliers meet organisational requirements. Operational Oversee all technology operations and evaluate them according to established goals. Oversee the management More ❯

IT Support Engineer (3rd Line) Location: Glasgow Hybrid working model - 2 days WFH £45,000-£50,000 Nine Twenty Technology are delighted to be partnering with a managed service provider who are responsible for delivering cutting-edge technology solutions that empower organisations to thrive in a connected and secure digital world. Their focus includes modern workplace services, cloud enablement … Windows Server, virtualization platforms, networking, and cloud environments. Collaborate closely with 1st and 2nd line support teams, offering mentorship and knowledge sharing. Ensure the timely and efficient resolution of service desk tickets, with a focus on root cause analysis and continuous improvement. Contribute to the enhancement of service delivery by staying current with evolving technologies and industry best … practices. Core Requirements: At least 5 years of experience in a 3rd line support or senior technical support role, ideally within a Managed Service Provider (MSP). Strong proficiency in: Windows Server (2016–2022), Active Directory , Group Policy , DNS , DHCP Virtualization : VMware and/or Hyper-V Cloud Services : Microsoft 365, Azure, Intune, Exchange Online Networking : TCP/IP More ❯

Junior Service Integration and Management Analyst The role of Junior SIAM Analyst, within the SIAM team, is a pivotal position within NHS Resolution, offering a unique opportunity to shape the future of IT service management within the organisation. This role is accountable to the Service Performance and Improvement Manager and is responsible for supporting the … provision of quality assured IT Information and Service Management activities to NHS Resolution and its stakeholders. The successful candidate will be instrumental in ensuring that NHS Resolution's IT services are managed in a standardised and consistent manner, aligning with ITIL industry standards. This position is based in London and can be hybrid, providing flexibility and a dynamic … development of our SIAM framework and the implementation and operation of ITIL-aligned processes. The successful candidate will work closely with various stakeholders, including all NHS Resolution staff, IT service providers, third-party suppliers, and the wider DDaTT department. Main duties of the job The successful candidate will play a key role in supporting the continuing development and operation More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the Core … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so … of our offices in Salford Quays, Manchester; Haywards Heath, West Sussex; or Guernsey , with occasional office visits. Core skills for success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the Core … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so … of our offices in Salford Quays, Manchester; Haywards Heath, West Sussex; or Guernsey , with occasional office visits. Core skills for success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and the Core … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so … of our offices in Salford Quays, Manchester; Haywards Heath, West Sussex; or Guernsey , with occasional office visits. Core skills for success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business More ❯

Social network you want to login/join with: Service Performance Manager046409 Organisation -Customers, Communication and Technology Job -Technology Service Operations Position Type-Full Time Service Performance Manager Band: 3 Type: Permanent Location: Pier Walk, North Greenwich/Hybrid Working A great opportunity to join the Networks and Hosting team within Technology Service Operations. Networks and … many of TfL’s Mission Critical and Business critical services, which are essential for keeping TfL services running smoothly for our customers. The Team The team comprises approximately 15 Service Performance Managers and Service Analysts supporting several Mission Critical services, which are high profile and critical for the safe and efficient operation of London Transport Services. Our success … depends on building meaningful and trusted relationships with colleagues, customers, and suppliers, and being willing to go the extra mile to deliver impactful outcomes. Job Purpose: The Service Performance Manager is responsible for the transition and onboarding of new services into an operational environment, managing BAU service levels and contracts across all suppliers and internal resources within their More ❯

just over 600 Two Circlers working from eight offices across the world (London, New York, Los Angeles, Miami, Kansas City, Paris, Bern and Melbourne) who work cross-region to service our expanding international client base. See here for some examples of our work. Role Profile: This role will be part of our global Technology Operations team, and based in … our London office. As a Service Delivery Manager you will play a vital role in ensuring colleagues and clients get the best possible Technology experience by applying ITSM knowledge and good practice while influencing the technical teams to remain customer and service focused. This role is an excellent opportunity to further build on your Service Management experience, where you'll be able to shape the service strategy for internal Workplace Technology, taking ownership of incident and problem management, driving proactive support, fostering a culture of continual improvement and managing relationships at all levels, regions and departments so that all Two Circlers are fully enabled to help clients Build the Future of the Sports. More ❯

innovation, collaboration, excellence, integrity and respect. We are headquartered in New York and have more than 59,000 employees spanning six continents. For more information, visitwww.exlservice.com . Role Title: Service Desk Analyst(Non-Voice) Location: Manchester, United Kingdom (Onsite) Employment Type: Permanent Contact Centre Operating Hours: 8am-8pm 7 days a week. Shiftwork applies. Summary of the role: The … Service Desk Analyst plays a critical role in delivering high-quality IT support to service users, internal stakeholders, and suppliers. This position requires expertise in managing ticketing systems such as Remedy and ServiceNow , troubleshooting technical issues, and ensuring effective incident resolution—either directly or through supplier coordination. The ideal candidate will have strong organisational skills, a deep understanding … the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. For the first three months , this role will be fully on-site More ❯

building and delivering public services leads to better outcomes for everyone. At Made Tech, we are committed to enhancing public services, ensuring they run smoothly and efficiently. Our Managed Service team is responsible for operating, maintaining and improving a wide range of services from life-saving services that support blue-light operations, to platforms that ensure the smooth running … of government. About the role As a Service Delivery Manager at Made Tech, you will play a critical role in our mission to make public services better. You will be supporting 2-3 services in parallel and will help deliver and drive success, using a solutions focussed approach. You will report to the Head of Managed Services or a … Service Delivery Principal, and take responsibility for supporting a team. This includes onboarding new services and team members as required, managing and inspiring the team to produce high quality outcomes and collaborating with client stakeholders. This role will see you manage risks and issues that arise including live incidents, whilst remaining calm under pressure. Service Delivery Managers find More ❯

Operations (GTO) designs, develops, and operates AXA’s global IT products, ensuring quality, cost-efficiency, and alignment with business priorities. The department/team: You will join the Global Service Operations (GSO) within GTO, managing day-to-day IT service delivery globally, partnering with Group Operations, Global Products, AXA Entities, and external suppliers, adhering to SLAs and OLAs. … Main Missions Manage Quality of Service (QoS) and continuous improvement across AXA entities and products. Support operational excellence and service delivery, providing a centralized view of global services. Operate standardized, global platforms and services, leveraging automation and self-service tools. Monitor performance and identify issues impacting operations. Manage incident resolution, change management, and asset/configuration … crises. Define, implement, and govern IT operations standards, including vendor adherence. Deliver and operate AXA’s data centers. About The Job As a Global Process Owner , you will oversee Service Level and Supplier Management processes, fostering a culture of knowledge sharing and continuous improvement. Your responsibilities include: Monitoring process lifecycle and relevance. Defining, implementing, scheduling, and improving processes. More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the … solutions to support business strategies. Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or More ❯

My London Market insurance client are looking for a Technical Lead (In Ops- ServiceNow) specializing in core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), and HR Service Delivery. Strong understanding of the ServiceNow platform's architecture, integration capabilities, and custom application development you will spearhead the … solutions to support business strategies. Provide technical direction and guidance to development teams, ensuring adherence to best practices, standards, and architecture principles. Act as a key advisor to senior management on technology trends, innovations, and opportunities to enhance business operations. Oversee and manage end-to-end delivery of IT projects, ensuring they are completed on time, within budget, and … requirements and industry best practices. Requirements 10+ years of progressive experience in software development, or technology leadership roles Includes hands-on core ServiceNow modules such as App Engine, IT Service Management (ITSM), IT Operations Management (ITOM), Security Operations (SecOps), Customer Service Management (CSM) & Financial Services Operations (FSO). 4+ years of experience in JavaScript or More ❯

global command centers, and collaborating closely with design and deployment teams. In this customer-facing role, you will engage directly with clients to deliver tailored solutions and ensure seamless service delivery. You will drive the implementation and continuous improvement of operational processes and procedures, maintaining the highest level of service availability. Reporting to the Senior Manager Service Operations, you will be a part of the service operations team responsible for assuring SITA's competitive strength and business growth through the highest quality performance of all Service Operations activities at Heathrow airport and at their premises. What You’ll Do Provide proactive maintenance and operational support to internal and external customers in line with contracts … Ensure correct functioning, maintenance, and monitoring of internal and external systems, performing preventive and proactive interventions. Act as the customer SPOC when required, coordinating with internal resolver groups and Service Desk to maintain high service standards and timely resolutions. Detect, diagnose, and resolve service and infrastructure issues, ensuring incident and problem management is handled to the More ❯

migrating critical infrastructure and applications from on-premise environments to AWS Cloud-native infrastructure and platforms. The ideal candidate will possess both a solid technical background and strong project management experience, with the ability to oversee and deliver complex IT transformation initiatives. This role will involve close collaboration with our Solution Architect to ensure seamless integration and networking between … systems. Key Responsibilities: Project Management Lead IT Infrastructure and Application Migration: Manage the end-to-end project lifecycle for the migration of on-premises infrastructure and applications to AWS Cloud. Apply agile project management methodologies to ensure iterative progress, adaptability, and collaboration across teams. Utilize project management tools such as Jira and Confluence for efficient project tracking … reporting, and team coordination. Implement ITIL-based service management practices to ensurensure quality and alignment with operational objectives. Technical Oversight and Collaboration Oversee technical aspects of migration projects, ensuring adherence to cloud migration patterns based on the 7 Rs framework (Retire, Retain, Rehost, Replatform, Repurchase, Refactor, and Relocate). Work closely with the Solution Architect to oversee critical More ❯

integrity and security of all IT infrastructure. The role will be strategic and practical, assisted by a part-time IT Support Technician who will report to the IT Manager. Management of our IT Service Provider, and additional hardware and software suppliers will play a key part in delivering a seamless, responsive, available, and efficient IT service, measurable … Ensure critical systems are highly available, and own the business continuity plan Oversee the pro-active monitoring and maintenance of IT infrastructure services, working directly with our external IT service partner Work with suppliers to provision hardware and software in a timely manner Ensure all IT assets are protected and accounted for Manage and evolve IT infrastructure for our … corporate offices Promote IT security focus Document and refine global IT processes, and ensure they are followed to deliver a consistent and commercially sustainable service Monitor and manage subscription and licence costs to ensure value for money and eliminate wastage Manage major incidents including internal and supplier communications Manage the lifecycle of hardware, software, and network assets such as More ❯

integrity and security of all IT infrastructure. The role will be strategic and practical, assisted by a part-time IT Support Technician who will report to the IT Manager. Management of our IT Service Provider, and additional hardware and software suppliers will play a key part in delivering a seamless, responsive, available, and efficient IT service, measurable … Ensure critical systems are highly available, and own the business continuity plan. · Oversee the pro-active monitoring and maintenance of IT infrastructure services, working directly with our external IT service partner. · Work with suppliers to provision hardware and software in a timely manner. · Ensure all IT assets are protected and accounted for. · Manage and evolve IT infrastructure for our … internal and supplier communications. · Manage the lifecycle of hardware, software, and network assets such as DNS addresses and certificates. · Manage the lifecycle of MS Active Directory objects (User account, Service account, Security groups, etc.). Skills & Experience · Experienced IT service management professional with ITIL qualification (at least v4 Foundation) or equivalent. · Demonstrate excellent technical knowledge of IT More ❯