26 to 50 of 237 Remote Service Management Jobs

Technical Programme Manager – Service Transition – Hybrid/London – £120K + Bonus & Excellent Benefits Overview: A prestigious global financial institution is seeking an experienced Technical Programme Manager with strong expertise in service transition and technology change delivery.In this pivotal role, you will oversee business-critical programmes that ensure new and enhanced technology services are transitioned seamlessly into live operations. … and large-scale technology change initiatives, ensuring they are delivered with resilience, governance, and operational readiness at the forefront.You will lead a team of Project Managers, collaborating closely with service management, operations, and technology teams to guarantee that all new services are stable, supportable, and aligned with business objectives. Role & Responsibilities: Oversee the planning and delivery of major … service transition programmes, ensuring smooth handover of technology services into BAU. Embed best practice across service readiness, operational acceptance, and governance controls. Provide strategic leadership and guidance to Project Managers, ensuring programme delivery aligns with business and IT strategy. Build strong relationships with senior stakeholders across technology, service management, and business functions. Manage vendors and service More ❯

improve monitoring of Medline applications. Job Description This is a Work-From-Home position.You will be required to be on site 1 day per month. As part of the Service Management Office, your primary goal is availability. In your role as Splunk SME, you will identify and help resolve application issues and outages, train team members and users … software and hardware vendors to remediate identified issues and defects Define and implement standards for monitoring of infrastructure and applications Understand and adhere to ITIL best practices like incident management, change management, event management, and problem management Be a champion of best practices for high availability of infrastructure and applications Some weekend work is required Minimum … multi-application environment Strong problem isolation, resolution, analytical and diagnostic skills 3+ years of experience on an operations team in a demanding fast-paced environment Demonstrated experience with IT Service Management processes, including incident management and change management. General knowledge of Windows and Linux system administration Knowledge of other APM monitoring tools and industry trends Good communication More ❯

week onsite in Sheffield Contract Length: 6 months Rate: £500–£600/day (Inside IR35) Start Date: Immediate preferred (2–4 week notice periods considered) Are you an experienced Service Design & Transition Manager, with proven experience as part of a large programme team in enterprise scale environments? If so, apply now for this new contract. The Service Design … to work on-site in Sheffield for 3 days per week. This role is joining a large-scale and highly complex transformation programme, and we’re looking for a Service Design & Transition Manager with a real go-getter attitude. You’ll be a well-rounded Service Manager with proven experience in Service Design, Service Transition, Vendor … management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. You’ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in More ❯

week onsite in Sheffield Contract Length: 6 months Rate: £500–£600/day (Inside IR35) Start Date: Immediate preferred (2–4 week notice periods considered) Are you an experienced Service Design & Transition Manager, with proven experience as part of a large programme team in enterprise scale environments? If so, apply now for this new contract. The Service Design … to work on-site in Sheffield for 3 days per week. This role is joining a large-scale and highly complex transformation programme, and we’re looking for a Service Design & Transition Manager with a real go-getter attitude. You’ll be a well-rounded Service Manager with proven experience in Service Design, Service Transition, Vendor … management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. You’ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in More ❯

Job summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB's, Acute and Community Trusts), GP practices, and many non-NHS clients in Local … Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore strong communication skills are essential. This hybrid role requires a mix of mandatory onsite working and …/CSU candidates will take preference and will be considered first. Main duties of the job We are looking for team players with a confident telephone manner, excellent customer service skills, and the ability to deliver a high quality customer-focused professional service. The post holder will be required to meet objectives within a timely manner and within service More ❯

Overview Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: £450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured … efficient, and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills ServiceNow Microsoft Excel ITIL Microsoft Office Responsibilities Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service stability prior to Full More ❯

Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: 450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured, efficient … and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service stability prior to Full More ❯

Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: £450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured, efficient … and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service stability prior to Full More ❯

will oversee daily IT operations, manage help desk services, and supervise system and network administrators. The ideal candidate will be a strong leader with a solid foundation in IT service management, infrastructure technologies, and support delivery. Most importantly, the candidate must be passionate, energetic, and experienced. The position offers a competitive salary and an excellent benefits package. It … Lead and mentor the IT help desk, systems,and network teams, ensuring high performance and professional growth. Oversee the day-to-day delivery of IT services, including incident response, service requests, system availability, and infrastructure support, while prioritizing and maintaining production systems uptime Manage work in the ticketing system (Jira), ensuring timely response, prioritization, and resolution of issues. Monitor … service metrics, identify trends, and implement process improvements aligned with ITIL best practices. Collaborate with the Director of IT Operations and other stakeholders to align IT support and infrastructure with business objectives. Ensure effective documentation, knowledge sharing, and asset management practices across IT teams. Participate in the planning and execution of IT projects, upgrades, and maintenance windows. Assist More ❯

ESN - Service Management Consultant (Systems) Contract Length : 6 months Apply fast, check the full description by scrolling below to find out the full requirements for this role. Day Rate : £600/day (Inside IR35) Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick Must be eligble for SC clearance Join a High-Impact National Programme - Operational … Consultancy for ESN Onboarding We are seeking a highly experienced Service Management critical communications consultant who has wor Please click on the apply button to read the full job description More ❯

ESN - Service Management Consultant (Systems) Contract Length : 6 months Apply fast, check the full description by scrolling below to find out the full requirements for this role. Day Rate : £600/day (Inside IR35) Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick Must be eligble for SC clearance Join a High-Impact National Programme - Operational … Consultancy for ESN Onboarding We are seeking a highly experienced Service Management critical communications consultant who has wor Please click on the apply button to read the full job description More ❯

support a leading UK government client for an experienced Application Support Lead at SFIA Level 5. This is an excellent opportunity for an individual with strong application support and service management expertise to play a key role in ensuring stability, efficiency and continuous improvement of a critical national system that directly contributes to protecting the public health here … application support leadership at scale, ideally in the public sector (for a government agency) or across complex environments designed for the healthcare sector. Strong knowledge of ITIL or other service management frameworks, with a focus on best practice. Ability to define and implement support strategies, processes and performance metrics. Skilled in stakeholder management, with excellent communication skills … and the ability to provide visibility to users regarding issue progress and resolution. Experience setting up monitoring and reporting mechanisms to drive continual service improvement. Role and Responsibilities: Oversee and improve delivery performance levels for the Case and Incident Management System (CIMS) product. Responsible for performance improvement, process design and CI/CD monitoring Review and enhance application More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery … of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the business More ❯

demands of the business. The Head of IT will lead the implementation of their existing IT strategy and oversee day-to-day IT operations, ensuring the highest standards of service delivery and the safeguarding of the IT infrastructure. Key responsibilities include: Strategy Implementation: Execute and oversee the existing IT strategy, ensuring that IT projects are delivered effectively and aligned … with the companies goals. Team Leadership: Manage, mentor, and develop a team of IT professionals across Service Desk, IT Security & Operations, and IT Training. Foster a collaborative and high-performance work environment. Service Desk Management: Ensure the IT service desk operates efficiently, providing exceptional support to staff across multiple offices. Service Delivery: Oversee the delivery … of IT services, ensuring they meet business needs, comply with SLAs, and continuously improve IT service management practices. Infrastructure and Operations: Lead IT infrastructure initiatives to ensure reliable, robust systems and compliance with regulations. Manage operational risks effectively. IT Training: Lead the IT Training team to deliver high-quality training programs that enhance digital skills across the business More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Technical Service Desk Advisor Located: Northampton (Ricoh operate a vibrant working policy giving you flexible hybrid working options) Package: Competitive salary, bonus, pension, benefits About Ricoh: Ricoh is a global technology business. As a company born in print … organisations to become more productive, sustainable and profitable. Find out more about Ricoh Today What you will be doing Provide first line logging, diagnosis and resolution of incidents and service requests that enter the service desk via phone call, email or self-service portal to ensure a high level of customer service is delivered Provide functional … escalation to internal, customer and 3rd party supplier resolver groups so that service level agreements can be met on a monthly basis, monitoring and proactively update tickets/Management that are close to breaching their SLA Provide end to end incident and service request management to ensure customers are kept updated on the progress of their More ❯

Hybrid * *(On-site presence required two days per week or as needed)* *Contract* This position is part of a team within the Technology Business Office (TBO), Bureau of IT Service Management, Service Quality Assurance. The purpose of TBO is to provide, operate, and improve technology services through collaboration and innovation. As part of the ITSM team, this … position is accountable and responsible for independently performing high-level administrative and consultative work related to IT Service Management and the ITIL Methodology. This role fulfills the Product Specialist (ServiceNow Admin) position for multiple ITIL-based processes. *Key Responsibilities:* * Define and document customer business functions and processes. * Consult with Process Owners and Managers to identify, define, and document … Participate in system integration testing, user acceptance testing, and testing of new system functionality. * Provide technical assistance in training, mentoring, and coaching professional and technical staff. * Escalate issues to management as appropriate. *Technical Responsibilities:* * Configure and maintain ITOM, ITAM, and SAM modules in ServiceNow. * Perform system administration tasks, including user management, access control, and workflow automation. * Support instance More ❯

you will be accountable for shaping and delivering the vision for enterprise technology services. This is not just about operational stability, it's about creating a scalable, data-driven, service-oriented organisation that enables innovation, drives customer value, and delivers resilience at pace and scale. Reporting directly to the CIO, you'll operate as a trusted strategic partner to … and implement the long-term vision, strategy and operating model for technology services across applications, platforms, data and infrastructure. Lead at scale :Direct multi-disciplinary teams across IT operations, service management, service desk, end-user support and enterprise data, embedding a culture of performance, accountability and innovation. Shape the future :Drive modernisation and automation programmes that transform … level influence :Engage with C-suite and senior stakeholders to align investment decisions, manage risk, and ensure technology services underpin enterprise objectives. Operational excellence :Ensure the highest levels of service availability, security, compliance and resilience across all platforms and services. Data leadership :Own enterprise data services and governance, enabling analytics, AI/ML and data-driven decision making. Vendor More ❯

you will be accountable for shaping and delivering the vision for enterprise technology services. This is not just about operational stability, it's about creating a scalable, data-driven, service-oriented organisation that enables innovation, drives customer value, and delivers resilience at pace and scale. Reporting directly to the CIO, you'll operate as a trusted strategic partner to … and implement the long-term vision, strategy and operating model for technology services across applications, platforms, data and infrastructure. Lead at scale :Direct multi-disciplinary teams across IT operations, service management, service desk, end-user support and enterprise data, embedding a culture of performance, accountability and innovation. Shape the future :Drive modernisation and automation programmes that transform … level influence :Engage with C-suite and senior stakeholders to align investment decisions, manage risk, and ensure technology services underpin enterprise objectives. Operational excellence :Ensure the highest levels of service availability, security, compliance and resilience across all platforms and services. Data leadership :Own enterprise data services and governance, enabling analytics, AI/ML and data-driven decision making. Vendor More ❯

Job summary This is an opportunity for a senior manager to join the Digital Services team, taking a key leadership role in the effective management and delivery of the Trust's core clinical and business applications. The postholder will be responsible for ensuring that all software application projects and changes to live systems are planned and implemented in a … depth knowledge of hospital systems to advise the Trust on their best use, and translating complex national information mandates for local implementation. Responsibilities include leading and developing the application management team, establishing them as subject matter experts on the use of applications. The Senior Product Manager will also coordinate the incident management response for software failures , manage high … better represented at NUH. Job description Job responsibilities The Senior Product Manager for Live Services is a senior role within the Digital Products function, responsible for the full lifecycle management of the Trust's core applications. The postholder provides leadership to the Applications Management Team, maximising efficiency and leading by example to ensure the delivery of a high More ❯

ID Device and endpoint support (Windows 10/11, Intune) CRM platforms and proprietary business systems Manage and maintain technical documentation, knowledgebase articles, and system support records. With the Service Desk Management, ensure ticket SLAs and priorities are met and reviewed, and that root causes are investigated where needed. Liaise with 3rd party suppliers and software vendors for … or patching. Business Systems & CRM Responsibility Take operational ownership of the CRM systems and business-critical applications that underpin multiple group businesses — including systems used by sales, operations, customer service, and compliance teams. Understand how these systems are used in each business unit and how data flows between them. Maintain system performance, access management, configuration changes, and patching … 1st line analyst, offer coaching where needed, and ensure smooth escalation paths are in place. Help plan workloads and priorities between reactive support and proactive systems work. Encourage a service-focused culture and lead by example in communication, documentation, and user support. Process, Project & Service Improvement Contribute to the delivery of small-to-medium system improvement projects, such More ❯

out of our Bristol office. The Lead Solution Architect will lead and be responsible for the architecting and designing large complex supply chain and logistics solutions employing commercial fleet management, supply chain management, ERP, business intelligence, web portal and integration with 3PL systems using EDI and modern integration capabilities. What will I be doing? This role will work … and into sustainment of the solution. What does Leidos need from me? Previous experience as a Solution Architect on large customer projects, government customer experience preferred. Experience architecting Inventory Management, and complex multi-stakeholder logistics/supply chain management solutions using modern commercial solutionsi.e. Manufacturing Building IT solutions in Manufacturing/Repairs systems/domain, WMS Warehouse Management System, TMS Transport Management System, IBM Sterling OMS Order Management System, ERP, ESB, Procurement, Business Intelligence, Data Warehouse, etc.), within a government customer environment Experience managing Application Architecture and/or Integration architectural development at an enterprise level including knowledge of application integration concepts and technologies e.g. SOA, ESBs, EAI, XML, Web Services, E-Commerce Solutions, Service More ❯

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests, and … ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in the More ❯

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests, and … ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in the More ❯

Job title: L2 Service Desk Analyst Salary: £32,000 p/a Location: Nottingham (Night shifts are fully remote) Schedule: 4 days on, 4 days off (4 x 12-hour day shifts in the office, and 4 x 12-hour night shifts) Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income … Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. We're looking for a skilled and customer-focused L2 Service Desk Analys t to join the service desk team in Nottingham. You'll play a vital role in providing 2nd line support, proactively resolving escalated incidents and service requests, and … ensuring customers receive an excellent level of service in line with SLAs. This is a varied role that covers End User Support, Infrastructure, Networking, Cloud Services, and proactive monitoring. While you don't need to be an expert in every area, you should be eager to learn, adaptable, and passionate about delivering first-class technical support. Established in the More ❯

DWP. Digital with Purpose. We are looking for an IT Service Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge technologies to build, transform and maintain innovative, scalable and user-centric digital solutions that will be used by nearly every person in the UK, at key moments in their … The scale of what we do is extraordinary, and our purpose is unique. We'd love you to join us. Delivery. Work. Projects. You join us as a IT Service Manager, working on our Health Product Support team. You'll play a key role in managing live services across a wide range of technologies, ensuring performance targets are met … incident resolution, translate technical issues into business impact, and support on-call duties on a rota basis. This is a fantastic opportunity to make a real difference in public service delivery while working in a dynamic, collaborative environment. What skills, knowledge and experience will you need? Experience in IT service management, ideally using ITIL-based methodologies. Ability More ❯