326 to 350 of 561 Remote/Hybrid Service Management Jobs

value of digital, data and technology services while delivering outstanding outcomes for users and communities. What you will be doing Lead the operational management of business-critical applications, ensuring they remain secure, resilient, available and high performing. Define and deliver application operational strategies and roadmaps aligned to cloud strategy … enterprise architecture and organisational priorities. Drive the adoption of cloud-native capabilities, automation and best practice to improve scalability, resilience and service value. Lead incident, major incident and problem management activities for applications, ensuring rapid resolution, root cause analysis and continual service improvement. Govern application change ...

Offer - For more information please see the benefits section on our website Contractual hours 37 Basis Permanent Job category/type ICT Attachments Senior Service Desk Analyst JD.pdf Senior Service Desk Analyst PS.pdf SDC V&B application & interview guidance 2023.pdf Are you an experienced IT professional who enjoys … solving problems, supporting colleagues, and delivering excellent customer service? If so, we'd love to hear from you. We're looking for a Senior Service Desk Analyst to join our friendly and supportive ICT team at Stroud District Council. This is an exciting opportunity to play ...

outcomes from governance forums Perform first-line assurance checks to ensure governance artefacts are complete, consistent and accessible; escalate exceptions as required Architecture Repository Management Maintain the architecture repository (e.g. Orbus Infinity or equivalent) Ensure completeness and accuracy of applications, integrations, and relationships Manage onboarding and updates of architecture … Support preparation of materials for governance and stakeholder engagement Provide general operational support to ensure smooth running of the architecture function Skills & Competencies Information Management Maintains architecture information and ensures its quality and integrity. Configuration Management Supports alignment between architecture repository and service/configuration data. Governance ...

power of one of the world's leading technology companies, giving our clients instant access to cutting-edge innovation backed by market-leading service operations! JOB DETAILS To carry out service visits to reported calls throughout the companies' customer base within a specified region. The successful candidate will … establish and promote the attributes of a professional service support operation and adapt and develop service needs in line with changes in manufacturer products and functionality. Respond to customer service requests for the repair of business equipment and production printers Carry out fault diagnosis and establish effective ...

currently recruiting for an IT Service Engineer to join a modern, globally established wealth management organisation. Role context Works within the IT End User Experience team and reports to the Lead IT Service Engineer. The role collaborates with regional and global IT colleagues, end users, suppliers … specialist technology teams, and provides day-to-day guidance to junior or apprentice colleagues when required. The role sits within a clear IT Service Engineering career pathway, with potential progression into a Lead IT Service Engineer position. As the organisation grows, there may also be opportunities for strong ...

trust’s clinical applications. To manage the prioritisation of the delivery of developmental changes and system integration improvements by the Trust’s Change Management Process. Working for our organisation Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people … trust’s clinical applications. To manage the prioritisation of the delivery of developmental changes and system integration improvements by the Trust’s Change Management Process. To provide solution functionality and integration expertise to Trust engagement teams; including, but not limited to, system domain (environment) strategy, regulatory, code/package ...

Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced … Solutions Change Team is responsible for the provision of in-life change to customers across the breadth of Claranet’s portfolio. This includes the management of technical configuration across customer solutions, as well as the development and implementation of change and governance processes relevant to Claranet customers. In particular ...

Establish and continuously improve ITAM and SAM standards, processes and controls across the business IT Asset & Licence Manager Requirements Proven experience in IT Asset Management (ITAM), Software Asset Management (SAM), licence compliance or a closely related discipline, ideally 5-6 years Asset and licence management must have … part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

Establish and continuously improve ITAM and SAM standards, processes and controls across the business IT Asset & Licence Manager Requirements Proven experience in IT Asset Management (ITAM), Software Asset Management (SAM), licence compliance or a closely related discipline, ideally 5-6 years Asset and licence management must have … part of your previous role, not a secondary responsibility Strong working knowledge of CMDB, ITSM tools, licence audit and reconciliation processes, and ITIL-aligned service management Sound understanding of software licensing, supplier and contract management, and compliance obligations Excellent analytical skills with a methodical, evidence-based approach ...

Manchester) Salary: £35,000 Basic Additional Allowance: Guaranteed £2,500 per year payable monthly to cover unsocial travel hours Location: Home Based Reporting To: Service Delivery Manager About Workplace IT Workplace IT provides CAF Compliant Co-Managed IT Services and Digital Safeguarding to large Health, Social Care, Housing, Education … environments. Build trusted relationships with client stakeholders and become a valued extension of their internal teams. Maintain accurate records of all activity within our service management platform and documentation systems. Work closely with Service Desk, Provisioning and Project teams to ensure successful service delivery. Provide support ...

Corridor) Salary: £35,000 Basic Additional Allowance: Guaranteed £2,500 per year payable monthly to cover unsocial travel hours Location: Home Based Reporting To: Service Delivery Manager About Workplace IT Workplace IT provides CAF Compliant Co-Managed IT Services and Digital Safeguarding to large Health, Social Care, Housing, Education … environments. Build trusted relationships with client stakeholders and become a valued extension of their internal teams. Maintain accurate records of all activity within our service management platform and documentation systems. Work closely with Service Desk, Provisioning and Project teams to ensure successful service delivery. Provide support ...

public-sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. The Principal Service Desk Analyst, like theSenior and Service Desk Analyst, is there to achieve theresolution (both reactive and proactive) of problems throughout the information system … timely responses to incident reports, including the channelling ofrequests for help to appropriate functions for resolution, monitoring resolution activity, and keepingcustomersappraised of progress towards service restoration. ThePrincipal Service Desk Analystis anescalation pointfor the Service Desk Teamand isrequired todeliveradvanced problem resolution,working with internaland/or external resourceswhere ...

Service Transition Lead will join a substantial, regulated enterprise in Manchester on a 24-month fixed term contract, paying £57,000-£60,700 plus benefits. This hands‐on position requires proven expertise in technology service transition. You will oversee service acceptance and go-live readiness across major … remote work with a minimum of two days on-site. This permanent hybrid role suits a candidate who can manage complex change effectively. IT Service Transition Lead | 24 Month Fixed Term Contract | Hybrid/Manchester (min 2 days in the office) | £57,000-£60,700 + benefits | ASAP start ...

include the coordination of central IT functions and leadership of local IT resources. This will include budgetary responsibility, ownership of site IT roadmaps, change management and incident coordination. Innovate: A key component of the role will be to play an active role in IT project delivery for the site … site IT SME providing end user service to enable the effective use of IT Lead with Purpose: Role will include Blue Yonder WMS management responsibilities, which are dedicated to the customer on site. Ensure Compliance: Manage IT suppliers, products, solutions and service management to defined standards ...

infrastructure and the services that underpin teaching, learning and business operations across all campuses. This is a hands-on technical leadership role combining people management with deep technical expertise. You'll act as the senior technical escalation point for the Infrastructure team, lead major infrastructure and cyber security initiatives … drive continual service improvement, promote best practice in service management, and help shape the future direction of the College's digital services. In return, you'll benefit from hybrid working, up to 46 days annual leave, membership of the Local Government Pension Scheme and ongoing professional development ...

Your Impact**The Workplace Specialist supports digital workplace services across an assigned hub, acting as a key support point for business escalations and onsite service delivery. The role provides hands‐on support and guidance for on‐premise tooling, software, infrastructure, and end‐user computing environments, including AV and specialist … site‐based infrastructure such as rig machinery.Working closely with third‐party support teams, the postholder delivers a unified frontline service to the business and supports the onsite delivery of Digital Solutions (DS) operational projects. The role ensures that site‐based services are delivered consistently, governed effectively, and aligned with ...

Strong technical knowledge of: VMware Horizon Unified Access Gateway (UAG) App Volumes Dynamic Environment Manager (DEM) Instant Clones VMware vSphere and ESXi VDI creation, management and monitoring. Extensive experience supporting Microsoft Windows Server and Windows desktop operating systems. Strong working knowledge of Active Directory, Group Policy, DNS, DHCP … automation experience. Experience with virtualisation technologies, particularly VMware vSphere, vCenter, clusters, distributed switching, and storage integration. Strong understanding of end-user computing technologies, profile management, application virtualisation, and desktop lifecycle management. Experience troubleshooting complex platform issues to 3rd and 4th line support levels. Demonstrable experience working within Agile, DevOps ...

ensure operational teams can confidently support the live Finance platform; contribute to hyper‐care and early life support activities post‐go‐live. Monitoring, Incident Management & Continuous Improvement: Implement and maintain monitoring solutions to ensure system availability and performance; manage incident triage, root cause analysis, and problem resolution for platform … stability, resilience, and operational efficiency of the platform. Qualifications Essential : Proven experience in application support, ideally with finance platforms, particularly OneStream; strong understanding of Service Management frameworks such as ITIL; solid background in operating system management (Windows/Linux), application troubleshooting and performance optimisation, log analysis, system ...

call rota, which comes with additional compensation. About the Role As an application support engineer at Made Tech you will work collaboratively within Managed Service teams to onboard new services without disruption, deliver enhancements, provide ongoing maintenance and support services, and continuously improve both digital services and service operations using DevSecOps practices and data‐driven user analytics. Operating within a managed service environment, you will maintain a range of digital services, data services, and platform offerings. You will maintain application management procedures and documentation and manage application enhancements through to live operation. Key Responsibilities Participate ...

will work as a front-line technical engineer responsible for resolving software issues, monitoring performance, and performing root cause analysis. The role involves service management and minor enhancement activities as part of ongoing Application Management delivery. Working Pattern Hybrid — up to 3-4 days on site … Assisting in the deployment of software patches, upgrades, and configuration changes across Production and Non-Production environments Actively tracking application health using performance management tools, log files, and automated alerts Investigating Windows Event Viewer and application logs to identify root causes of errors Creating and updating knowledge base articles ...

Huxley is recruiting a SIAM Service Integration Manager for a London-based investment bank with hybrid working arrangements. The role focuses on building a brand-new SIAM service integration function and outlining a clear roadmap for service delivery across international entities. The position requires expertise in SIAM … service management, and cross-functional delivery, with a strong emphasis on setting up and coordinating service integration across multiple regions. #J-18808-Ljbffr ...

lead the design and hands-on delivery of an enterprise-grade digital transformation programme. This role is focused on modernising IT operations and field service capability through ITSM, ITOM, and FSM integration. You will act as the technical lead driving automated event-to-incident correlation across multi-platform telemetry … complex event correlation across heterogeneous telemetry tools, driving noise reduction and automated incident orchestration. FSM Dynamic Scheduling: Lead the architecture and optimization of Field Service Management dynamic scheduling, dispatcher mechanics, and workforce optimization. CSDM & Service Mapping: Establish and govern the CMDB/CSDM foundation to ensure accurate ...

matters most is your ability to manage large, business-critical supplier relationships and turn them into an advantage. You will work closely with operations, service management, product management, finance and sales, but your focus is the commercial relationship itself: where to consolidate, where to diversify, and which ...

that our clients use technology. The Role: Parico is seeking an experienced and customer-focused Product Manager to lead the development and lifecycle management of digital products and technology services. The successful candidate will be responsible for defining product vision, creating product strategies, managing roadmaps, and working closely with … market opportunities, emerging technologies, and industry trends to inform product direction. Conduct competitor analysis and market research to support strategic decision-making. Product Roadmap Management Own and maintain the product roadmap, ensuring priorities align with strategic goals. Balance customer requirements, technical debt, regulatory requirements, and business priorities. Translate strategic ...

complex network infrastructure, troubleshoot incidents, implement changes, and help improve the reliability and performance of critical services. The engagement is more operational and managed-service focused than many of Appvia’s traditional platform engineering projects, but you’ll also have the opportunity to broaden your cloud, automation, and platform … VPNs, NAT, ACLs, and secure connectivity Strong troubleshooting and incident-resolution skills Understanding of resilient and highly available network design Experience working in live service, operational, or managed-service environments Clear communication skills and confidence working with technical teams and stakeholders A proactive, customer-focused approach Active ...