76 to 100 of 610 Remote Service Management Jobs

end-users as part of the Global IT team, focusing on hardware and software related issues impacting multiple platforms. Candidate must perform job with a high degree of customer service with an emphasis on quality work, along with a good technical knowledge of end user systems. Essential Duties and Responsibilities: Monitor assigned incident queue(s), update and action tickets … records of IT services, solutions, and configurations. Any other tasks that may be required from day to day. Knowledge and Skills: Communication: Strong verbal and written communication abilities. Customer Service: Ability to provide excellent client-facing support. Teamwork: Ability to work well as part of a team. Attention to Detail: Keen eye for detail and accuracy. Experience in the … systems required: Basic Networking concepts Intel/Macintosh Workstations & Laptops Windows 10, 11/OSX Network Printers configuration and support Mobile Devices (Smartphone/Tablets) – Android/iOS MO365 Service Now Incident/Service Management Systems Experience in the following systems preferred but not required: Lotus Notes/M0365 Remote Support Tools (TeamViewers) Active Directory/Microsoft More ❯

project Elicit, analyse, define and document business requirements Evaluate, analyse and support business change impacts Undertake large and complex data analytical activity as well as help to form data management strategies Assist in establishing strategic vision and strategic journeys of businesses Work closely with the Product Owner to understand the business drivers and desired outcomes, and ensure proposed solutions … are produced in line with these Help to translate the designs into stories for the developers Support User Acceptance Testing activities, by helping to define test scenarios and assisting management of testing and training Help recommend and design modelling and testing approaches/methodologies Drive continuous improvement initiatives, working to convince others to accept area’s view/current … Analytics knowledge would be advantageous Reporting and Dashboarding knowledge would be advantageous Experience of working within a large-scale and complex technology enabled transformation programme Experience of ITIL/Service Management methodologies Experience of working with partner organisation and 3rd party suppliers Highly Desirable: Demonstrable experience in team leadership as a CE. (Substitute - CA, BA or Programme Manager More ❯

IT Service Delivery Manager Location: Surrey | Hybrid An exciting opportunity has arisen for an experienced IT Service Delivery Manager to join a growing organisation undergoing significant digital transformation. This role is ideal for a proactive and strategic individual with a strong background in IT service management and a passion for driving operational excellence. Key Responsibilities: Lead … and manage IT service operations, ensuring consistent delivery of high-quality services across the organisation. Maintain compliance with SLAs and KPIs to meet business expectations. Coordinate effectively with internal teams and third-party vendors to ensure seamless service provision. Champion continuous service improvement initiatives aimed at enhancing quality, efficiency, and end-user satisfaction. Oversee the configuration, maintenance … and optimisation of ITSM tools, particularly Jira and ServiceNow. Develop, document, and refine service delivery processes to ensure standardisation and scalability. Monitor service performance, produce actionable reports, and identify areas for operational improvement. Lead, support, and develop a growing team of service desk professionals (currently a team of five with planned expansion). Manage service escalations More ❯

hour shifts scheduled between 7amand 7pm, Monday through Friday Are you passionate about providing exceptional IT support and delivering a first-class customer experience? We are looking for a Service Desk Analyst to join our dynamic team, acting as the first point of contact for customers, partners, and suppliers. This role offers an exciting opportunity to develop your technical … skills, work in a fast-paced environment, and contribute to continuous service improvement. Key Responsibilities: Provide outstanding IT support – Manage incidents and service requests efficiently, ensuring prompt resolution and excellent customer service. Meet and exceed targets – Work towards Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), striving for continuous improvement. Communicate and collaborate – Act as a … key liaison between customers, suppliers, and internal teams to drive effective problem resolution. Maintain data and knowledge management – Keep accurate records, contribute to the knowledge base, and improve data quality for better service delivery. Develop and grow – Expand your technical expertise, support first-time resolutions, and play a key role in enhancing customer satisfaction. Job Description What’s More ❯

Service Delivery Manager Location: Sunderland or Shiremoor Directorate: Digital and Innovation Job Ref No: R6981 The energy industry is advancing with investment in smart technology innovation and Northern Powergrid, as the company responsible for powering everyday life for 8 million customers across 3.9 million homes and businesses in the Northeast, Yorkshire and northern Lincolnshire, is at the forefront of … delivering a power network that meets the region’s needs, now and in the future. We are currently seeking a skilled IT Service Delivery Manager to join our dynamic team. This role plays a pivotal part in ensuring seamless IT operations across multiple subsidiary businesses, managing internal resources and third-party suppliers to ensure they meet service level … and deliver high-quality IT services. Collaborating closely with the cyber security lead to ensure that all IT services are secure and compliant with corporate policies. Additionally, the IT Service Delivery Manager is responsible for onboarding subsidiary IT services and processes into the IT managed environment. This includes implementing standardised procedures that align with corporate guidelines, thereby enhancing operational More ❯

The role As an IT Service Delivery Manager, you will successfully provide business critical IT support to organisations within a formal ITIL and best practice framework, measured through service SLA's, KPI's, user experience benchmarking and satisfaction surveys to ensure that the highest quality standards are achieved. You will also be responsible for leading a team of … experienced Network Managers across a range of Managed Service Sites. The role will involve travel to client's sites in the south of the UK, as well as frequent travel to our office in Cheltenham, Gloucestershire. As such the ideal candidate will be based in a commutable distance of Cheltenham. Your responsibilities as a Service Delivery Manager will … be: Work to ITIL alignment, ensuring SLAs and all contractual obligations are met across a range of client contracts Deliver change and service improvements in Service Management and management tools Build and maintain trusted client relationships with key stakeholders Manage and schedule resources across all Managed Service customers to maintain service quality Create, develop More ❯

Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than … your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures More ❯

Social network you want to login/join with: The IT Service Desk Analyst serves as the initial point of contact for customers, handling incidents and requests, and maintaining information within the IT Service Management (ITSM) tool. This role also encompasses a variety of administrative duties. Please note that this role operates on a shift pattern, rotating … between the hours of 8am to 7pm, Monday to Friday. Responsibilities: Customer Support : Provide first-line support for incidents and service requests, logging and responding to all customer contacts, including walk-ups, phone calls, emails, and self-service portal communications. Incident Management: Perform initial diagnosis on all logged issues/incidents, taking appropriate steps to resolve faults … and ensuring comprehensive details are captured from customers. Ticket Management: Regularly review and update incidents, ensuring timely and efficient resolution while keeping customers informed of progress. Communication: Proactively inform customers about the status of their incidents/service requests. Problem Management: Assist with root-cause analysis for problem management tickets. Documentation: Maintain effective records of work More ❯

Team/Directorate: Service Management Team/Finance and Corporate Services Starting salary: £41,132 rising to £44,988 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week. Work as part of a flexible shift pattern to cover service hours. … Out of Hours' rota. Interview date: To be confirmed Post number: 201868 (For office use only: H, TTJ) The role We are looking for a highly organised and proactive Service Transition Manager to join our Service Management team within the Digital, Data and Technology (DDaT) department at Natural Resources Wales (NRW) This pivotal role will lead the … end-to-end transition of digital projects into live operational services, ensuring that all activities align with NRW's corporate project management methodologies and standards. You will play a critical part in ensuring that new or enhanced digital services are delivered smoothly, effectively, and with long-term sustainability in mind. As Service Transition Manager, you will work closely More ❯

home working, or the ability to flex your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. Service Delivery Manager Location: Based in Belfast Our Opportunity We currently have an opportunity based out of our Belfast site for a Service Delivery Manager (SDM). Service … Hardware upgrades to Customers, providing Spares and Repairs, to the provision of a capability. The SDM plays a vital role in developing the business as a long-term progressive service provider, building strong customer relationships, acting as the bridge between the Customer and our operational delivery teams. The key responsibility of the SDM is governance across all areas of … their services including service management, incident and change management, continual service improvement and customer satisfaction as well as playing a key role in ensuring the highest level of operational service delivery. As an SDM you'll report into the Head of Service Delivery IAS UK and will support the Service Delivery team to More ❯

discovery, and innovation. Our IT Services team plays a crucial role in enabling this mission, supporting the technologies that underpin teaching, research, and everyday University life. We’re reimagining service delivery for a digital-first future and we’re looking for someone who can help us shape that journey. The Opportunity We’re looking for a Service Delivery … with stakeholders across academic faculties, professional services, suppliers, and technical teams to foster open dialogue, manage expectations, and advocate for the value and impact of IT services. Whether facilitating service reviews, managing major incidents, leading continuous improvement initiatives or mentoring team members, your ability to lead with empathy, clarity, and purpose will be central to your success. What You … ll Be Doing Service Leadership: Take ownership of IT services across their lifecycle - from initial transition through to retirement, ensuring quality, consistency, and alignment with business needs. Stakeholder Engagement: Build authentic and productive relationships with colleagues across the University. Lead regular service reviews, facilitate feedback, and turn insight into action. Continuous Improvement: Champion and coordinate service enhancements More ❯

to define and deploy world class customer solutions using the ServiceNow platform. With this senior position the Advisor Business Consultant is a lead voice in client business analysis, consultation, service design, and delivery, specifically addressing ServiceNow as an enabler to drive organizational change and improvement. Providing process and technical expertise as a consulting service to clients; contributing to … the design and delivery of ServiceNow solutions including customer engagement, user requirement definition, change management, engagement management, configuration of technical infrastructure components, business focused testing and training. You will develop and demonstrate specialised knowledge and skills in ServiceNow as an enterprise solution. Responsibilities You will be a part of a team of specialists principally delivering ServiceNow solutions to … a diverse client base. Providing consultative support to lead the client engagement facilitating the design and eventual delivery of the optimised service offering or desired content. Specifically aligned to ServiceNow you shall lead workshops to demonstrate platform and application function, define client current and desired state, and finally present the proposed solution. Building client understanding of ServiceNow functionality and More ❯

day inside IR35 Overall purpose of role Undertake all team activities in line with strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of key components across various platforms (including IBM, Tandem, Unix) together with management of cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and applications … Key Accountabilities Cryptographic Hardware Management - including on site local configuration activities Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates set in cooperation with Service Management to ensure smooth continuity of services and operations. Deliver to the required SLAs for all service. Gather, distribute, store, recover and delete More ❯

Join to apply for the Lead Cyber Security Analyst role at Crown Commercial Service 1 week ago Be among the first 25 applicants Join to apply for the Lead Cyber Security Analyst role at Crown Commercial Service Direct message the job poster from Crown Commercial Service Recruitment Advisor at Crown Commercial Service Position: Lead Cyber Security … s, resolving any issues identified that need addressing, and working with Operations and Development teams to prevent these issues in the future. This role reports to the Head of Service and Infrastructure, and is responsible for setting standards, developing policies and processes and operating and continually improving the team’s monitoring and response capabilities. Directorate Overview Digital and Data … Services (DDS) supports our digital and technology design, implementation and service delivery. They maintain our digital systems and work with other teams to deliver the business plan with a digital mindset. Team Summary The post sits within the Digital Services (DDS) Service Management team, responsible for the ongoing development, delivery and support of digital services to internal More ❯

transformation. The architect may remain engaged during and after the implementation of services and participate in renewals as needed. What you'll be doing Key Responsibilities: Design complex managed service solutions meeting client requirements by integrating technology and service design across multiple domains. Conduct sales presentations, product demonstrations, and support installation and maintenance of company products. Design Managed … Service offerings, collaborating with the platform delivery team. Test and validate new design features and delivery models, recommending improvements for market-ready services. Ensure supportability of service design deliverables, working with internal teams and partners. Support validation processes by obtaining sign-off from technical, service, and costing stakeholders. Design solutions that are commercially competitive while mitigating risks. … Map client requirements against proposed service elements and architectures, coordinating end-to-end solution development (including Cloud Services, Architectures, SIAM, SLA, ITSM best practices). Use a consulting approach to define requirements, scope, transition documents, costing, and transformation roadmaps. Assist sales teams in presenting architecture solutions focusing on cost savings and growth opportunities. Share client outcomes and market insights More ❯

with developers, QA teams, and key stakeholders to ensure smooth, timely, and high-quality deployments. This is a fantastic opportunity to support and continuously improve our release and environment management practices within a fast-paced and collaborative environment. Key Accountabilities & Responsibilities •Assist with the creation and maintenance of software release plans, timelines, and schedules. •Work closely with development teams … to ensure release preparation and documentation is both timely, accurate and of high-quality. •Support the CCM Change Management Process by raising Requests for Change (RFC) and where appropriate represent them at Technical Review Board (TRB) and Change Approval Board (CAB). •Coordinate software releases, ensuring that all dependencies are met and that releases are delivered on time. •Deploy … software releases and environments. •Ensure that all release documentation is complete and current. •Assist in the maintenance of release processes and procedures. •Continuously evaluate and improve release and environment management practices. •Assist in the management of development, test, staging and production environments, ensuring that they are stable and secure. •Stay current with industry trends and best practices related More ❯

services to support, maintain and improve live services across the public sector. About the role As an application support engineer at Made Tech you will work collaboratively within Managed Service teams onboarding new services without disruption, deliver enhancements, provide ongoing maintenance and support services, as well as continuously improving both digital services and service operations using DevSecOps practices … and data-driven user analytics. Operating within a managed service environment, you will maintain a range of digital services, data services, and platform offerings. You will maintain application management procedures and documentation and manage application enhancements through to live operation. An increasing number of our customers are specifying a minimum of SC (security check) clearance in order to … rota Automating and improving the monitoring of application performance including the setting up of cloud and application level monitoring tooling Updating documentation such as knowledge base articles, playbooks and service definitions Applying test-driven development, ensuring appropriate test coverage and evidencing the outcomes of testing Design, build and maintain CI/CD pipelines including automated testing supporting multiple environments More ❯

Description Database Administrator (DBA) Leidos is seeking an experienced Database Administrator (DBA) to support and maintain an IT service management tool (ServiceNow) for a large organization. This role requires hands-on experience with database administration, optimization, and disaster recovery planning. The ideal candidate will be responsible for ensuring database stability, security, and performance, collaborating with cross-functional teams … Support MariaDB (MySQL) databases, ensuring performance and availability. Backup & Disaster Recovery: Implement and manage database backups for data recovery. Monitoring & Performance Optimization: Track and enhance system performance. Incident & Problem Management: Troubleshoot and resolve database issues. Capacity Planning: Monitor and forecast storage and performance needs. Upgrades & Patch Management: Plan and execute database upgrades and patches. Database Logging & Monitoring: Manage … logs for security and compliance. High Availability & Failover Management: Maintain uptime through failover procedures. Automation & Scripting: Develop scripts for maintenance and monitoring tasks. Documentation & Knowledge Sharing: Keep documentation current and accessible. Testing & Validation Support: Assist with database testing and validation. You will have: Proven DBA experience Expertise in MariaDB or similar relational databases Experience with backup and disaster recovery More ❯

responsible for delivering change to our public cloud (Microsoft Azure). The role requires skills and experience across the Microsoft Azure stack to enable the successful automation, monitoring and management of our Azure environment. Utilising your skills and experience and bringing knowledge from internal and external sources you will support the Cloud Engineers to implement new ways of working … have a range of other benefits available to you including; Annual discretionary bonus scheme 25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days. Holiday trading scheme allowing the ability to buy and sell additional annual leave days. Matching employer pension contribution (up to 10% per annum … gym membership. What Will You Be Doing? Your main responsibilities will include: Reviewing and contributing to High Level Designs for Cloud Infrastructure delivery that meet operational needs, security standards, service levels, resiliency and business change demand. Drafting, reviewing and approving Detailed Level Designs, ensuring they meet our requirements. Supporting and coaching our Cloud Engineers. Monitoring metrics and adjusting configurations More ❯

services offering, WTG NorthstarMS. As a Managed Services Engineer (MSE), you'll be an integral part of our Northstar Managed Services team, collaborating closely with other engineers, the Managed Service Manager, and company SMEs. You'll implement agreed-upon services for our client base in a fast-paced, dynamic environment, gaining exposure to diverse systems and delivery methodologies. This … Ability to solve problems quickly Ability to follow and document processes Work collaboratively and in partnership with customers, colleagues, and multiple organizations. Responsibilities: Provide high quality, responsive, technical customer service via phone as first level contact and a first/second level escalation. Create documentation for new processes including standard operation procedures (SOP), technical health checks or other operational … needs where vendor documentation is not readily available. Respond to service requests/tickets (Email, phone, etc.) in a timely manner, adhering to WTG's SLOs and SLAs. Ticket management responsibilities include change requests, integration, support/troubleshooting, upgrades. Open and escalate support tickets with OEMs/vendors (Dell, VMware, HPE, Cisco, etc.) Provide regular status summaries and More ❯

and product teams to deliver high-quality releases on time and with minimal disruption. We’re looking for someone with a strong understanding of Salesforce architecture, experience in release management, and knowledge of CI/CD pipelines and automation tools. You should be comfortable working in an agile and fast-paced environment, co-ordinating multiple projects, managing risks, and … migrations, code deployments, and configuration changes. Coordinate with QA teams to ensure thorough testing and validation of Salesforce changes. Monitor and troubleshoot release-related issues, ensuring quick resolution. Change Management: Manage change requests and ensure that all changes are properly documented and approved before deployment. Implement change control processes to ensure the stability and integrity of the Salesforce environment. … CI/CD pipelines and automation tools for Salesforce. (LEAD) Experience setting up development orgs and data seeding (OwnBackup) Experience with Branching Strategy tools (e.g., Github, Bitbucket) Excellent project management skills, with the ability to manage multiple releases simultaneously. Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams. Detail-oriented with strong organizational More ❯

implementing innovative techniques for achieving and maintaining a high level of client satisfaction in conjunction with organizational effectiveness. Collaborate with Operations and Development teams to identify opportunities for improved service, efficiency, security, and resiliency. Participate in strategic planning initiatives as well as selection, installation, operationalizing, and ongoing support of infrastructure enhancements. Participate and support change management activities. Provide … About you: Minimum of 5+ years' experience in a Network Specialist capacity. Experience with complex enterprise network architecture planning, design, and implementation. Experience with troubleshooting & resolving complex technical problems, management reporting, and documentation (how-to, processes and procedures, MoP). Proven ability to self-manage and balance assigned work meeting deliverables as scheduled. Solid knowledge and experience in deploying … with Aruba wireless systems and ClearPass. Experience in automation and scripting. Experience provisioning, maintaining, and supporting enterprise networks, firewalls, and related dependencies. Experience with OpenSource software and/or service management tools and applications (OpenStack, OpenShift, Zabbix, JIRA, Confluence, Jenkins, etc.). Experience with implementing and leveraging automation in the delivery of system administration responsibilities. Solid knowledge of More ❯

IT Strategy & Leadership Define and execute a forward-looking IT strategy aligned with business growth objectives. Lead, mentor, and scale a multi-location IT team, promoting a high-performance, service-oriented culture. Identify and implement emerging technologies to enhance operations, security, and digital transformation. Infrastructure & Security Oversight Manage core IT infrastructure including networks, cloud environments, and trading systems. Ensure … ensure responsive, high-quality technical support across departments. Monitor and improve system uptime, reliability, and performance. Collaborate with cross-functional teams to troubleshoot and resolve technology challenges. Compliance & Risk Management Ensure IT policies and procedures meet financial industry regulations (e.g., FCA, GDPR, ISO). Assess and mitigate risks related to data security, system integrity, and vendor reliability. Project Delivery … with MetaTrader platforms, cloud infrastructure (e.g. AWS/Azure), networking, and IT architecture. Proficient in managing Windows environments, Microsoft 365, Active Directory, and network protocols. Solid background in IT service management and governance (e.g. ITIL, COBIT). Proven track record managing vendors, procurement processes, and third-party integrations. Personal Attributes Strategic mindset with the ability to align technology More ❯

Depending on projects, you will need to be comfortable with the following: Microsoft Azure and O365 All aspects of Active directory and AAD, including detailed group policy Enterprise Domain Management Azure AVD PowerShell and other scripting languages (detailed) General networking (ideally Palo Alto and Cisco) Server Host hardware, SAN switches and provisioning (e.g., EMC) Microsoft Windows Server 2019/… Proxy servers (e.g. SmoothWall) Microsoft Auto Patch and Azure Update Manager along with systems hardening Exchange 365 administration Microsoft Intune Management Creation and maintaining documentation and technical designs Cloud SaaS Solutions AV solutions Lead on technical projects. Proven Experience in a similar role ADVANTAGEOUS REQUIREMENTS: Microsoft Certifications (Preferred) ITIL (Preferred) Experience with service management ticketing systems Experience … of working in a fast-paced environment with changing priorities Ability to work occasional out of hours is also required but overtime is available. Project Management skills Call Experis IT Today - 0121 712 8715 - for more Information! #J-18808-Ljbffr More ❯

would love to hear from you. Job Overview Our client is passionate about providing cutting-edge IT solutions that empower businesses across West and North Yorkshire. As a Managed Service Provider (MSP) with a proven track record of excellence, they specialise in creating tailored IT services for small and medium-sized businesses, helping them operate efficiently and securely. Their … of a dynamic and collaborative team, this is the opportunity for you. In this role, you will take on responsibilities spanning 1st, 2nd, and 3rd Line support, ensuring seamless service for their clients. This includes resolving everyday technical issues, tackling more advanced problems, and leading impactful IT projects. Key Responsibilities Client-Centric Support Across All Levels: Provide expert 2nd … to enhance their client offering. Qualifications & Experience Essential Skills: At least 3 years of hands-on IT support experience in an MSP environment. Strong expertise in: Microsoft 365 (user management, tenant migrations, security policies, Entra, Intune, and Defender); Windows Server OS (Active Directory, DNS, Group Policy); Network setups and troubleshooting (including VLANS, firewalls, and wireless infrastructure). Familiarity with More ❯