122 2nd Line Support Jobs in the UK excluding London

Second Line Support Are you experienced in Second Line Support and interested in developing a great career and looking for a new challenge? If so we’d love to hear from you! What we can offer you.... A culture of trust and … empowerment with responsibility and autonomy over your work and the freedom to manage when and how you do it The support and encouragement of a great team behind you and friendly partners who all want to help you … thrive Exposure to excellent development and collaboration within your team A competitive package with amazing benefits ! The Opportunity: We are looking for a Second Line Service Desk Analyst to join our multi-functional IT team, part of the firm’s Business Operations group. The working hours will be more »

Opportunity for an experienced 2nd Line Service Desk Engineer for a leading Bristol based IT Managed Service Provider . Providing 2nd line support direct from clients, as well as escalations from the 1st line teams, via phone and email through … ticketing systems. Must have strong customer service and relationship building skills, with at least 4 years IT support experience, ideally within an IT MSP setting. Essential working experience within full Microsoft Stack, Routers, Firewalls, Basic Builds etc. Driving Licence desirable - once established you may be required to do more »

Are you looking for a new exciting opportunity working as a 2nd Line Support Engineer to be based in Birmingham? Main Duties of the Role Providing remote and onsite support via the phone and emails Creating & distributing tickets Fault diagnosis & resolution Escalating tickets more »

Dynamics 365 F&O Systems Support Analyst £35,000 - £50,000 per annum. Remote, UK Brief : My end-user client is currently going through a global transformation and is looking to bring on a confident and curious D365 F&O Support Analyst to join their growing … part of a global implementation of D365 F&O, supporting users, making changes on the system, and be the POC for all 1st/2nd line support queries. Daily Responsibilities: Provide application support and guidance for users of the D365 F&O/… user guides, training materials, and SOPs for D365 F&O processes Identify system improvements and ways to increase efficiency opportunities Monitor and action support request tickets relating to the business application suite promptly. Required Experience: 3+ years' providing AX/D365F&O system support to users more »

On behalf of our client, we are seeking a highly motivated individual to join the Technical Support team as a 2nd Line Technical Support technician. Having recently entered an exciting phase of growth this is a brilliant time to be joining the business. … Escalate complex technical issues to the appropriate internal teams, following established protocols and ensuring timely resolution. Collaborate with other members of the technical support team to share knowledge, best practices, and contribute to the continuous improvement of the support processes. Ensure high levels of customer satisfaction … Knowledge of firewalls and IP based networks. Strong problem-solving abilities, with a logical and systematic approach to issue resolution. Experience with remote support tools and ticketing systems is highly desirable. Ability to work independently and efficiently manage multiple priorities in a fast-paced environment. Employee Benefits: Great more »

We have a great new permanent opportunity to join our client in a 1st/2nd line customer support role. Experience in providing customer support over the phone, via email and via web browser needed alongside some general IT/Technical skills (Software … including: Office/365, Excel, HTML, CSS, perhaps some basic SQL too) The ideal background would be someone who has provided 1st line IT support (call centre, Supprt desk, help desk etc) or perhaps IT training or software support and perhaps worked for an more »

to work on a 24/7/365 rota, including evening and night shifts, as well as weekends. Duties and Responsibilities: Provisioning of 2nd line Technical Support to Internal and External Customers Deploying Technical Infrastructure & prerequisites to support both Managed & Hosted services … Conducting DR/Backup Testing and Azure Management (VMs, NSG Rules, Storage Accounts etc.) Maintaining & Updating Technical Documentation Providing Advanced troubleshooting/Proactive support Working as part of the team as well as being self-motivated and self-sufficient Adhering to company and team policies as well as more »

2nd Line Desktop IT Support Engineer (12-Month Contract) Location: Cambridge, Onsite Healthcare Inside IR35 £225 per day We are seeking a skilled Desktop IT Support Engineer to join our team in Cambridge for a 12-month contract. The successful candidate will provide … essential support for our desktop infrastructure, ensuring the smooth operation of our IT systems. This role requires expertise in Windows 10, Active Directory, Office 365, and familiarity with SCCM. Knowledge of mobile device management solutions is highly desirable. If you are proactive, customer-focused, and have a passion … for resolving technical issues efficiently, we want to hear from you. Responsibilities: Provide onsite desktop support to end-users in Cambridge office. Troubleshoot and resolve hardware and software issues related to desktops, laptops, and peripherals. Install, configure, and maintain Windows 10 operating systems and software applications. Manage user more »

We are seeking an experienced 2nd to 3rd Line Engineer to join the IT Support team of our client. The role supports our IT operations spanning across UK/South Africa and Australia. The immediate requirement of the role is to support our … items & implementing improvements will succeed in this role. The role will cover a wide range of products and applications, typical activities include Workstation Support/Printer support/Office application support/Active Directory Administration/Microsoft Office 365 Administration/Deployment of new … Azure platforms. This will role is an exciting opportunity for someone who interested to progress their career in IT. Typical activities Break fix support for PC and network connectivity issues. Installing new and replacement hardware. Installing and removing Software. Managing sign-on and password requests. Analysing faults and more »

Job Title: 2 nd Line Network Support Engineer Employment Type: Full-time, Permanent Location: Leeds LS11 9YJ: reliably commute or plan to relocate before starting work (preferred) - Hybrid working available with a minimum of 2 days working in the office Salary: £35,000 - £50,000 (Based … defined solutions to enterprises across the world. We are looking to grow our Managed Services team and require a full-time 2 nd Line Network Support Engineer. The individual we are looking for will be a highly motivated and skilled team player who has at least … years of network support experience. The role will be interacting with WhiteSpider’s managed services customers and requires the candidate to demonstrate outstanding customer relationship skills. WhiteSpider WhiteSpider are an industry leading and multi-award-winning managed service provider who specialise in the design, implementation and support more »

FRENCH SELECTION UK German speaking 2nd line Technical Support Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS *** Hybrid working *** VIEW JOB DESCRIPTION > APPLY NOW: Please visit the … our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: To provide remote troubleshooting and resolution of software and network errors To complete data migrations after upgrades To … provide troubleshooting of network issues and log cases following SLA To manage and resolve complex networking issues escalated from 1st line colleagues To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues To remotely assist customers with the installation of new or upgraded more »

Our client, based locally, is searching for a confident 2nd Line Technician, ready to take their career to new heights. Joining the fast-paced world of an MSP, your role will include a variety of technical tasks, as well as delivering high level customer service directly to … next step? The Role: Uphold excellent customer service standards, taking ownership of support queries and fostering strong customer relationships. Act as a 2nd point of contact for phone calls, emails and tickets from customers regarding IT issues, incidents and requests. Collaborate on projects and assist with new more »

FRENCH SELECTION UK German speaking 2nd line Technical Support Salary: Up to £34,000 p.a. + Benefits Location: Rosyth, Scotland At commutable distance from: Edinburgh, Fife, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8128GIS Hybrid working VIEW JOB DESCRIPTION APPLY NOW: Please visit the more »

apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below. br strong German speaking 2nd line Technical Support/strong br strong Salary: Up to £34,000 p.a. + Benefits/strong br strong Location more »

We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep … their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, Skills and Experience required To … To be proactive and pragmatic and extremely detail orientated. Preferred Skills But Not Essential Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases You Should Apply If: You care deeply about applying technology and processes to deliver smarter solutions. more »

We are looking for an experienced IT Support Engineer who will help support internal systems around telephony, Microsoft 360, and predominantly Windows Desktops. The company deliver software services to a number of retailers with the top level expectations from the service desk team to help keep … their IT issues. Be able to identify areas for improvement. Supporting performance and other IT related issues when they are called into the support desk team. Answer telephone, web and email inquiries to faults and problems relating to the customers IT needs. Knowledge, SKILLS and Experience required To … To be proactive and pragmatic and extremely detail orientated. preferred SKILLS BUT NOT ESSENTIAL Understanding of ITIL processes and the provision of IT support services Microsoft Virtual Desktop Understanding of SQL Databases YOU SHOULD APPLY IF: You care deeply about applying technology and processes to deliver smarter solutions. more »

Robert Half Technology are recruiting on a retained basis for an IT Support Engineer to join Safeguard Engineering Limited - a safety and environmental management consultancy, based in Bristol. This is a great opportunity to work for fast growing flexible business, and influence the development of its core IT … is independent, expert, value for money and operated with integrity, openness and trust. The role Working closely with the IT Manager, the IT Support Engineer will be first port of call for any IT Support issues or requests, solving where appropriate and escalating where required. Building … relationships with internal staff and upholding the reputation of IT within the organisation. Responsibilities: Act as first point of contact for all IT Support Issues and requests via phone, email, teams or in Diagnose and resolve technical hardware and software issues, including laptops, printers, M365 products and Operating more »

help each other. Your colleagues will all be self-starters and motivated from a professional development perspective, and in turn your manager will support and give a structured career path for you to follow should you need it. Outside of all the work stuff, there is a fun … pizza and offices with a chill zone with games consoles and pool. The job: This role is for someone to come in and support their existing clients across Scotland. The role will be office based and we would love to speak to candidates from a helpdesk/service … desk space with the ability to support up to the second line. Candidates already in a Managed Services role are perfect, but a candidate who has a background supporting an internal user base with a desire to work in the Managed Services space would also work. The role more »

Job summary We have an exciting opportunity for an experienced IT Support Technician to join a busy skilled team, you will need to have skills and knowledge to enable you to hit the ground running. As a valuable member of the Digital Transformation department, you will have the … Trusts business process through project implementation such as deployment of Windows 11, Unified Communications and Electronic Patient Records. Candidates must have proven technical support experience and have relevant experience in an IT support role or equivalent. You must be able to actively participate in the out … an ability to work under pressure. Main duties of the job The post holder will be responsible for the day to day second line resolution of incidents and Service Requests that come in via the Service Desk. Provide hands on technical support via face to face more »

We are looking for an enthusiastic IT Support Engineer to join our friendly IT team providing on site and remote IT Support to our business in the UK and Ireland. The role is based at our Bristol office. You'll be supporting colleagues when they encounter … and update all IT requests and incidents accurately and thoroughly through the company's IT Service Management system. Working with the team to support and carry out project work and new office installations/office moves. more »

In this role as an IT Engineer, you'll play a pivotal role in ensuring seamless operations. Your responsibilities will extend beyond traditional support tasks to include full end-to-end project involvement and site setup. This will provide you with invaluable hands-on experience alongside seasoned senior … and upskilling. Required Skills: Proficiency in AutoPilot and Endpoint is essential. Familiarity with the Microsoft stack is advantageous but not mandatory. Experience in support roles. While project experience is desirable, it's not a prerequisite, as you'll gain exposure to it on the job. A positive, proactive more »

a Prominent energy company headquartered in the UK. They provide critical power and services to the National Grid and commercial clients. With the support of I Squared Capital, the company manages a network of over 65 energy facilities across the country. JobDescription: ???? Facilitating the onboarding process for new … departing staff. Maintaining an asset registry and overseeing the lifecycle of user devices. Handling incidents and requests via the service management tool. Providing support for a diverse and continually evolving range of applications, software, and hardware. Upholding governance standards across all IT service management processes. Collaborating with management … Logging incidents and faults, categorising andescalating them as necessary. CandidateProfile: ???? A minimum of 2 years' experience in a similar role,such as IT support or service/help desk. Previous hands-on and on-site experience. Proficiency in troubleshooting network issues at the user level. Familiarity with Microsoft more »