1 to 25 of 370 Customer Engagement Jobs

respect. We push boundaries, speak up, and stay human, fostering a culture where imagination thrives! Your Role in our Mission: The Head of Omnichannel (Customer Engagement) is accountable for designing, owning, and scaling a best‐in‐class omnichannel engagement model that drives customer adoption, usage, renewal … confidence, and commercial outcomes across the customer base. This role operates in close partnership with Client Success Directors and the Director of Client Success , enabling those leaders to focus their time and attention on the accounts and segments that will drive the greatest platform adoption and commercial impact . ...

inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Customer Engagements play a key role in delivering consistent and premium customer experience across Aristocrat’s CXS portfolio. This role focuses on strengthening relationships with … venues, improving customer satisfaction, reducing escalations, and supporting the adoption of Aristocrat’s key products through proactive engagement and structured communication. Working closely with the Customer Engagement Manager, this position partners with internal teams across Sales, Operations, and Product to ensure our customers are supported, heard ...

Senior Customer Success Manager Bristol Area/Wales Up to £50,000 DOE Hybrid/Flexible Working – Home based Pertemps is currently recruiting for a Senior Customer Success Manager on behalf of a growing and innovative EdTech organisation. This is an exciting opportunity to join a business that … making a real impact within education, supporting schools and customers through high-quality digital learning solutions. The role sits within the Customer Success team and will play a key part in delivering effective, consistent, and high-quality Customer Success experiences across a product portfolio. The successful candidate will ...

Google Cloud Architect £65,000 – £85,000 (Depending on Experience) Our client is a global leader in digital transformation, delivering large-scale, AI-driven customer experience and contact centre programmes for major enterprise and telecoms organisations. They are investing heavily in next-generation customer engagement platforms powered … focus is not advisory. You will be embedded in delivery teams, responsible for turning architecture into working, production-grade solutions that directly shape customer service operations in live environments. The role sits at the centre of a major transformation programme within a fast-evolving telecoms landscape in Ireland, where ...

veterinary organisations. With ambitious growth plans underway, we are looking for talented individuals to join us on this exciting journey. The Role: The Enterprise Customer Success Manager is responsible for driving customer retention, adoption, and commercial growth through strong relationship management, strategic engagement, and cross-functional collaboration. … portfolio of complex enterprise and multi-site customers, acting as a trusted partner and delivering value through influence and insight. Key Responsibilities: Customer Engagement Build and maintain trusted relationships with senior stakeholders and executives across the customer portfolio. Deliver executive level QBRs, value reviews, and roadmap conversations ...

Best-Action Decisioning The Role We’re looking for a Principal Consultant specialising in CRM & Next-Best-Action Decisioning (NBA) to join our growing Customer Strategy & Engagement team. This is an exciting opportunity for somebody with 4+ years’ consulting or relevant in-house experience, who is eager … make an impact at the intersection of marketing, technology and customer experience. As part of our project teams, you will help leading organisations modernise how they plan, deliver and measure customer engagement, collaborating with clients to design future‐fit customer engagement strategies, martech roadmaps ...

motivated, strategic thinker who thrives in dynamic environments and excels at building lasting relationships. You have a passion for understanding customer needs and are skilled at navigating complex organizational structures to deliver impactful solutions. Your curiosity drives you to learn about emerging technologies and competitors, enabling you to create … innovative, ROI-based proposals that align with customer business initiatives. You are adept at collaborating across global teams, communicating effectively with stakeholders at all levels, and supporting account executives in driving sustainable business growth. You approach challenges with resilience and adaptability, always seeking ways to improve processes and outcomes. ...

designing and delivering modern Microsoft-based business solutions across razorblues client base. This role combines strong technical capability with commercial awareness and excellent customer engagement skills. Youll work closely with customers, Account Managers, Project Managers, Consultants, and the Solution Architecture team to ensure all proposed solutions are scalable … focus on Power Apps, Power Automate, Dataverse, Microsoft Fabric, and emerging AI technologies such as Copilot and AI Builder. Youll be comfortable switching between customer workshops, technical design sessions, pre-sales discussions, and hands-on technical delivery when required. This is a highly customer-facing role requiring strong ...

Head of Customer Success Warrington - Hybrid 3 days onsite We are supporting a growing SaaS business in the search for a Head of Customer Success to lead retention, adoption, and customer growth across a £9.3m ARR customer base. This role will lead a team across Customer Success and onboarding, building a scalable, data-driven customer function focused on customer outcomes, revenue retention, and long-term growth. Key Responsibilities Define and deliver the Customer Success strategy aligned to business goals Own GRR and NRR performance across the customer base Lead and develop ...

Clearance eligible (no sponsorship available) We’re hiring a Dynamics 365 CE Solution Architect to join a fast-growing Microsoft consulting environment delivering customer engagement, automation, and AI-driven transformation solutions across the Microsoft ecosystem. This role is heavily focused on presales, solution shaping, workshops, and client advisory … Power Platform solutions. The Role You’ll act as a trusted advisor to clients, helping shape and architect solutions across: Dynamics 365 Customer Engagement (CE) Power Platform Microsoft Copilot Power Automate Customer Service/Sales/Customer Insights Microsoft 365 integrations AI-enabled business applications ...

Customer Success Manager Location: Remote (UK) Employment Type: Full-time Compensation: €70,000–€100,000 base + performance-based bonus Reporting To: VP of Customer Success ABOUT US: We are a fast-growing leader in AI-powered observability and hybrid infrastructure intelligence, helping enterprise organizations gain complete visibility … helping enterprise customers improve operational efficiency, make smarter decisions, and maintain resilient, high-performing systems at scale THE OPPORTUNITY: We are hiring a Customer Success Manager to manage a portfolio of approximately 30 EMEA accounts, primarily across the UK and Europe. This role is focused on customer retention ...

Requirements 5+ years of experience in Customer Success, Account Management, or other customer facing roles within a B2B SaaS environment Experience leading or mentoring teams and developing high performing individuals Strong understanding of the SaaS customer lifecycle including onboarding, adoption, renewal, and expansion Experience working with complex … customers and navigating multi stakeholder environments Strong commercial awareness and the ability to connect product capabilities with meaningful customer outcomes Ability to operate at both strategic and execution levels by setting direction while also engaging in the details when needed Strong communication and stakeholder management skills A pragmatic ...

move through, and care for. We are currently recruiting for two Functional Consultant roles within our Business Systems team, aligned to: Finance (ERP) Sales & Customer (CRM) These roles are critical to enabling secure, scalable and reliable technology services that underpin our day-to-day operations. Working collaboratively across … opportunity to solve complex business challenges, improve processes end-to-end, and influence change through strong functional expertise. Specialisms Functional Consultant - Sales & Customer (CRM) You will provide domain expertise across customer engagement and CRM processes within Dynamics 365 Customer Engagement. You will focus on improving customer ...

contact the recruiter directly. About the Role: Grade Level (for internal use): 10 The Team: Y ou will be part of the EMEA Customer Excellence team at S&P Global Energy. Part of the wider Customer Experience team at CI, the team focuses on value, trust and delight … ensuring a smooth onboarding, education and enablement of our customers with our solutions. Through proactive and reactive customer engagement the team develops trust and relationship with clients focusing on their needs and goals. Responsibilities and Impact: Engage proactively with customers to understand their needs and ensure they derive ...

hundreds of thousands of users across the world. Planday was acquired by Xero in 2021. How you’ll make an impact As a Customer Success Leader, you will lead a team of Customer Success Managers responsible for helping customers realise meaningful value from Planday. This role exists … ensure our customers succeed at scale. You will guide your team to build strong customer partnerships, drive product adoption, and create the conditions for long‐term retention and growth. You will combine people leadership with strategic customer ownership, helping your team operate with clarity, discipline, and strong commercial ...

looking for an experienced Dynamics 365 for Customer Engagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development … proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established ...

Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed ...

products and capabilities are positioned in the market. You'll develop differentiated propositions, clear messaging, and compelling product marketing assets that drive customer engagement and commercial growthensuring EMS stands out in a competitive landscape. This is a Hybrid, London or Nottingham-based role (40% in the office) reporting … Director of Customer Engagement for Marketing Services Responsibilities Lead the development and execution of product marketing and propositions across the Experian Marketing Services portfolio Develop an understanding of EMS markets, buyers, sectors and use cases to inform clear positioning and messaging Monitor market trends, competitive activity and customer ...

products and capabilities are positioned in the market. You'll develop differentiated propositions, clear messaging, and compelling product marketing assets that drive customer engagement and commercial growthensuring EMS stands out in a competitive landscape. This is a Hybrid, London or Nottingham-based role (40% in the office) reporting … Director of Customer Engagement for Marketing Services Responsibilities Lead the development and execution of product marketing and propositions across the Experian Marketing Services portfolio Develop an understanding of EMS markets, buyers, sectors and use cases to inform clear positioning and messaging Monitor market trends, competitive activity and customer ...

technology-driven organisation is looking for a Product Manager to help shape the future of its communications and customer engagement platforms. This is an opportunity to take ownership of a high-impact product area spanning Zoom, collaboration tools and omni-channel customer communications — helping deliver smarter, more … thinking. What You’ll Be Doing Owning and evolving the product roadmap for communications and collaboration platforms Driving improvements across Zoom and omni-channel engagement tools Working with Engineering, IT and Operations teams to deliver new features, integrations and enhancements Helping shape how communication technology supports customer journeys ...

Role Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers … customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements ...

Role Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers … customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements ...

Role Read all the information about this opportunity carefully, then use the application button below to send your CV and application. Claranet's Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet's customer base. Strategic Customer Success Managers … customer experience ensuring the efficient and effective provision of these services to meet their assigned customer's needs. SCSM's lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements ...

looking to add a talented System Analyst to help shape, support and continuously improve their Dynamics 365 environment with a strong focus on Customer Engagement!Sitting as part of the wider Information Systems function, this position is perfect for someone who enjoys hands-on system ownership, problem-solving … acting as the link between technology and business teams in a fast-moving collaborative setting. Responsibilities Support, administer and optimise a live Dynamics 365 Customer Engagement environment, ensuring stability and continuous improvement Act as the primary technical contact for CRM queries, troubleshooting issues, managing configurations and supporting system ...

client is looking for an experienced Oracle Applications Developer to support a broad range of Oracle application development, enhancement and support activity across customer engagement, finance, HR and wider enterprise systems. This is a hands-on technical role suited to someone with strong Oracle development experience … Oracle Forms, Oracle Reports and BI Publisher. Support configuration, extensions and integrations across Oracle applications and connected systems. Work across multiple functional areas, including customer engagement, finance, HR and wider enterprise processes. Contribute to the full development lifecycle, including analysis, design, build, testing, deployment and post-go-live ...