Job DescriptionThe Customer Success Manager German Speaker is a dynamic customer advisory role responsible for getting customers to business outcomes as fast as possible using our cutting-edge Zendesk solutions. It is an exciting customer facing role that puts you at the forefront of applying cutting edge customer and employee service platforms and advanced AI to … end customers' businesses.The overarching objective of the CSM is to ensure Zendesk customers realize business value and outcomes from their investment in Zendesk. This role will work across a customer's organization, from a CXO-level down to senior customer experience leaders and to the administrators running Zendesk solutions. When our customers realize value and succeed, Zendesk succeeds … a key enabler of our customers' success and Zendesk's company growth aspirations. To achieve these goals, the mission of the CSM team will be to: Deliver outcome-driven engagement throughout the customer's journey using Zendesk solutions - from onboarding, to success planning, through product adoption and value realization Remove obstacles to product adoption and raise the bar More ❯
Are you a creative and data-driven marketer who loves turning product features into powerful customer stories? Transport Exchange Group (TEG) is seeking a Customer Marketing Manager to join our growing marketing team. You will play a key role in driving customerengagement, adoption, and long-term success across our SaaS products; ensuring every customer … of a tech start-up coupled with the stability and benefits of an established market leader. We have presence in the UK, India and Ukraine. Our marketing team drives customer connection and loyalty by ensuring our members not only adopt our products but truly understand their value, and thats where you come in. Responsibilities: As a Customer Marketing … Manager, you will take ownership of campaigns and initiatives that inform, engage, and inspire our customers. You will bring together creativity, data, and storytelling to enhance the customer journey and help customers get the most out of our products. Product Campaign Management Lead the planning, execution, and optimisation of product launch campaigns, feature updates, and targeted rollouts. Ensure maximum More ❯
Are you a creative and data-driven marketer who loves turning product features into powerful customer stories? Transport Exchange Group (TEG) is seeking a Customer Marketing Manager to join our growing marketing team. You will play a key role in driving customerengagement, adoption, and long-term success across our SaaS products; ensuring every customer … of a tech start-up coupled with the stability and benefits of an established market leader. We have presence in the UK, India and Ukraine. Our marketing team drives customer connection and loyalty by ensuring our members not only adopt our products but truly understand their value, and that’s where you come in. Responsibilities: As a Customer Marketing Manager, you will take ownership of campaigns and initiatives that inform, engage, and inspire our customers. You will bring together creativity, data, and storytelling to enhance the customer journey and help customers get the most out of our products. Product Campaign Management Lead the planning, execution, and optimisation of product launch campaigns, feature updates, and targeted rollouts. More ❯
Are you a creative and data-driven marketer who loves turning product features into powerful customer stories? Transport Exchange Group (TEG) is seeking a Customer Marketing Manager to join our growing marketing team. You will play a key role in driving customerengagement, adoption, and long-term success across our SaaS products; ensuring every customer … of a tech start-up coupled with the stability and benefits of an established market leader. We have presence in the UK, India and Ukraine. Our marketing team drives customer connection and loyalty by ensuring our members not only adopt our products but truly understand their value, and that’s where you come in. Responsibilities: As a Customer Marketing Manager, you will take ownership of campaigns and initiatives that inform, engage, and inspire our customers. You will bring together creativity, data, and storytelling to enhance the customer journey and help customers get the most out of our products. Product Campaign Management Lead the planning, execution, and optimisation of product launch campaigns, feature updates, and targeted rollouts. More ❯
where we all win with precision. Job Description Your Career As a Senior Director, Account Health Management, you will be a key leader within the Palo Alto Networks Global Customer Service (GCS) organization, responsible for leading the Account Health Team across EMEA. This high-impact role will focus on driving customerengagement and excellence for Palo Alto … Networks' most strategic customers. The Account Health Team comprises Service Delivery Leaders and Customer Success Managers. This team collectively acts as the Voice of the Customer, managing post-sale services engagements for these top-tier clients, leading services engagements to deliver value by driving adoption and consumption across the Palo Alto Networks’ Security platform. Your role will involve … a strategic mindset and the ability to effectively communicate and influence at senior levels, both internally within the organization and externally with customers. This includes engaging closely with key customer stakeholders such as CISOs, CIOs, CTOs, and leaders from security, network, cloud, and security operations teams within the world’s largest and most well-known organizations. You will also More ❯
Since June 2021, frog is part of Capgemini Invent . frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We're inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications. Joining frog means … every project, in your studio, your community-and the world at large. What you will be doing ? We are seeking a highly motivated and experiencedCXTransformationBusiness Consultantwith a passion fortransforming Customer Experience to join our team. In this role, you will play a pivotal part in helping clients optimize their CX strategies,with a focus on Customer Service and … helping them to identify how toleverage CXtechnology, and best practices to improvecustomerengagement, streamline processes, and drive business growth. Experience working with other customer facing functions including Marketing would be beneficial. As aManaging Consultantin frog's CX Transformation team, you will work closely with clientsand colleagues onproject teamsto designnew ways of working across the Customer lifecycle and support the More ❯
A experienced D365 CustomerEngagement CE Developer manage a critical project for one of our biggest clients in banking domain. The Individual should be passionate about technology, experienced in developing and managing cutting edge technology applications. The ideal candidate will specialise in designing and developing Dynamics 365 CE solutions that address business challenges and optimise customer relationship … of CRM. Configure and customize CRM applications to meet client-specific needs, utilising your in-depth technical knowledge and expertise. Hands on Dynamics 365 CE/CRM development on customer implementations. CRM system integration projects with existing systems and services Assisting CRM development/deployment processes Triage CRM implementation support issues at 3rd line level Qualification and Skills: Extensive … experience as a Technical Consultant, specializing in CRM CustomerEngagement (CE) solutions. Strong experience of using Power Platform technologies such as Automate flows and Power Pages/Portals. Strong expertise in Microsoft Dynamics 365 CRM, including configuration, customization, and integration capabilities. Strong expertise in integration technologies, frameworks and methods, such as Logic Apps, HTTP, json, AJAX, Oauth2. Proficiency More ❯
We are looking for an experienced D365 CustomerEngagement (CE) Developer to manage a critical project for a major end-client in the banking domain. Applicants should be passionate about technology, experienced in developing and managing cutting edge technology applications. The ideal candidate will specialise in designing and developing Dynamics 365 CE solutions that address business challenges and … optimise customer relationship management processes. Responsibilities Manage end-to-end implementation projects, including requirements gathering, design, development, testing, and deployment of CRM solutions. Collaborate with clients to understand their business processes, analyse requirements, and propose innovative solutions that maximize the value of CRM. Configure and customize CRM applications to meet client-specific needs, utilising your in-depth technical knowledge … and expertise. Hands on Dynamics 365 CE/CRM development on customer implementations. CRM system integration projects with existing systems and services Assisting CRM development/deployment processes Triage CRM implementation support issues at 3rd line level Qualification and Skills: Extensive experience as a Technical Consultant, specializing in CRM CustomerEngagement (CE) solutions. Strong experience of using More ❯
its head office is located. Position Summary The Digital Sales Manager drives the Commercial Digital Strategy and increases adoption and usage of SpotOn and other digital tools across all customer segments. This role ensures SpotOn targets are achieved through customerengagement, internal training, data analysis, and cross-functional collaboration. The manager leads a Digital Sales Support Team … focused on troubleshooting, escalation triage, and accelerating adoption. They establish best practices for managing clients within the digital customer segment, ensuring a seamless customer experience from onboarding through continued usage, while coaching the team in customerengagement, technical support, and sales enablement. The manager designs and facilitates comprehensive SpotOn training programs-including webinars, Microsoft Teams sessions … external customers. They track and follow up with customers based on training attendance and activity levels, addressing declines in shipped volumes through targeted outreach. Additional responsibilities include managing account engagement to grow customer portfolios, influencing digital adoption, expanding service utilization across ocean freight and value-added services, overseeing MyCMA usage, assisting with dispute resolution, supporting quotation follow-ups More ❯
based digital financial services company that’s on an exciting journey toward profitability and scale. They’re looking for a Head of CRM to take full ownership of their customerengagement platform and play a pivotal role in shaping how millions of customers experience their brand. This is a hands-on leadership position where you’ll combine creativity … data, and technology to drive retention, engagement, and customer lifetime value across all lifecycle touchpoints. The Team: You’ll report directly to the Chief Customer Officer, leading a small but highly capable team consisting of: - A technically skilled CRM Executive (future manager potential) - A Front-End Developer focused on email templates and landing pages You’ll collaborate … CRM platform (Braze), acting as both strategist and technical lead - Design and deliver automated lifecycle and marketing campaigns - Partner with Data and Analytics teams to create actionable insights and customer segmentation strategies - Drive continuous improvement in customerengagement, retention, and conversion - Manage, mentor, and develop the CRM team to ensure scalable best practices - Troubleshoot and optimise campaign More ❯
based digital financial services company that’s on an exciting journey toward profitability and scale. They’re looking for a Head of CRM to take full ownership of their customerengagement platform and play a pivotal role in shaping how millions of customers experience their brand. This is a hands-on leadership position where you’ll combine creativity … data, and technology to drive retention, engagement, and customer lifetime value across all lifecycle touchpoints. The Team: You’ll report directly to the Chief Customer Officer, leading a small but highly capable team consisting of: - A technically skilled CRM Executive (future manager potential) - A Front-End Developer focused on email templates and landing pages You’ll collaborate … CRM platform (Braze), acting as both strategist and technical lead - Design and deliver automated lifecycle and marketing campaigns - Partner with Data and Analytics teams to create actionable insights and customer segmentation strategies - Drive continuous improvement in customerengagement, retention, and conversion - Manage, mentor, and develop the CRM team to ensure scalable best practices - Troubleshoot and optimise campaign More ❯
based digital financial services company that’s on an exciting journey toward profitability and scale. They’re looking for a Head of CRM to take full ownership of their customerengagement platform and play a pivotal role in shaping how millions of customers experience their brand. This is a hands-on leadership position where you’ll combine creativity … data, and technology to drive retention, engagement, and customer lifetime value across all lifecycle touchpoints. The Team: You’ll report directly to the Chief Customer Officer, leading a small but highly capable team consisting of: - A technically skilled CRM Executive (future manager potential) - A Front-End Developer focused on email templates and landing pages You’ll collaborate … CRM platform (Braze), acting as both strategist and technical lead - Design and deliver automated lifecycle and marketing campaigns - Partner with Data and Analytics teams to create actionable insights and customer segmentation strategies - Drive continuous improvement in customerengagement, retention, and conversion - Manage, mentor, and develop the CRM team to ensure scalable best practices - Troubleshoot and optimise campaign More ❯
london (city of london), south east england, united kingdom
WeDo
based digital financial services company that’s on an exciting journey toward profitability and scale. They’re looking for a Head of CRM to take full ownership of their customerengagement platform and play a pivotal role in shaping how millions of customers experience their brand. This is a hands-on leadership position where you’ll combine creativity … data, and technology to drive retention, engagement, and customer lifetime value across all lifecycle touchpoints. The Team: You’ll report directly to the Chief Customer Officer, leading a small but highly capable team consisting of: - A technically skilled CRM Executive (future manager potential) - A Front-End Developer focused on email templates and landing pages You’ll collaborate … CRM platform (Braze), acting as both strategist and technical lead - Design and deliver automated lifecycle and marketing campaigns - Partner with Data and Analytics teams to create actionable insights and customer segmentation strategies - Drive continuous improvement in customerengagement, retention, and conversion - Manage, mentor, and develop the CRM team to ensure scalable best practices - Troubleshoot and optimise campaign More ❯
based digital financial services company that’s on an exciting journey toward profitability and scale. They’re looking for a Head of CRM to take full ownership of their customerengagement platform and play a pivotal role in shaping how millions of customers experience their brand. This is a hands-on leadership position where you’ll combine creativity … data, and technology to drive retention, engagement, and customer lifetime value across all lifecycle touchpoints. The Team: You’ll report directly to the Chief Customer Officer, leading a small but highly capable team consisting of: - A technically skilled CRM Executive (future manager potential) - A Front-End Developer focused on email templates and landing pages You’ll collaborate … CRM platform (Braze), acting as both strategist and technical lead - Design and deliver automated lifecycle and marketing campaigns - Partner with Data and Analytics teams to create actionable insights and customer segmentation strategies - Drive continuous improvement in customerengagement, retention, and conversion - Manage, mentor, and develop the CRM team to ensure scalable best practices - Troubleshoot and optimise campaign More ❯
to homes and businesses throughout the region. Our aim is to attract, develop and retain colleagues with a unique combination of local knowledge and technical expertise who put the customer at the heart of the business. Wildanet, building careers from the Southwest to anywhere. Job Title: Customer Experience Manager Salary: £32,000 - £35,000 DOE per annum Additional … support/Complimentary tea and coffee in the office/Attractive holiday package/Free Broadband (after probation has been passed). Location: Liskeard Office Role Purpose: As the Customer Experience Manager and a key member of the Customer Experience team, you will play a key role in ensuring that Wildanet offers an excellent customer experience throughout … the customer journey and lifecycle that anticipates and addresses our customers' needs and eliminates the need to contact Wildanet for help and support. This role will also lead the development and execution of outbound customerengagement strategies, ensuring proactive communication, complaint resolution, and quality assurance across all customer touchpoints. Main Responsibilities The Customer Experience Manager More ❯
Customer Data Architect – Associate Manager London, Manchester (or other UK location) Associate Manager (CL8) Practice: Song Data & AI We Are: Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel … of life through the unlimited potential of imagination, technology and intelligence. Visit us at: https://gb-en/about/accenture-song-index Role Overview: As a Customer Data Architect – Associate Manager, you will help design and implement scalable, secure, and high-performing customer data architectures. You will work with cross-functional teams to define data … strategies, architect solutions, and enable data readiness for AI, analytics, and customerengagement platforms. This role sits within Accenture’s Data & AI practice, delivering end-to-end solutions from data strategy to core engineering. Key Responsibilities Architect modern customer data platforms and integration pipelines across structured and unstructured sources. Translate business requirements into scalable data solutions aligned More ❯
Dynamics 365 Architect - CustomerEngagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). 100,000-110,000 Base Salary + Company Benefits. Paid technical development (certifications and training courses etc.). Areti are … from presales through to delivery and handover. This role will grow and transition into a Lead & Managerial position! As the trusted technical authority, youll work across Dynamics 365 Sales, Customer Service, Marketing , and the wider Power Platform and Azure services , helping organisations to unlock the full value of their investment in Microsoft technologies. How your day will look: Provide … Statements of Work (SoWs). Translate complex requirements into clear designs and roadmaps for both technical and non-technical stakeholders. Skills & Experience: Strong hands-on experience with Dynamics 365 CustomerEngagement (CE) and Power Platform (configuration, customisation, and development). Proven track record of architecting and leading large-scale D365 CE solutions . Skilled in designing custom business More ❯
Dynamics 365 Architect - CustomerEngagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). £100,000-£110,000 Base Salary + Company Benefits. Paid technical development (certifications and training courses etc.). Areti are … presales through to delivery and handover. This role will grow and transition into a Lead & Managerial position! As the trusted technical authority, you’ll work across Dynamics 365 Sales, Customer Service, Marketing , and the wider Power Platform and Azure services , helping organisations to unlock the full value of their investment in Microsoft technologies. How your day will look: Provide … Statements of Work (SoWs). Translate complex requirements into clear designs and roadmaps for both technical and non-technical stakeholders. Skills & Experience: Strong hands-on experience with Dynamics 365 CustomerEngagement (CE) and Power Platform (configuration, customisation, and development). Proven track record of architecting and leading large-scale D365 CE solutions . Skilled in designing custom business More ❯
Senior Dynamics 365 (D365) Functional Consultant - CustomerEngagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). 75,000-80,000 Base Salary + Company Benefits. Paid technical development (certifications and training courses etc. … an award-winning UK Microsoft Partner thats growing its Dynamics 365 CE/CRM practice across the UK. Were seeking a talented Senior Dynamics 365 (D365) Functional Consultant, with CustomerEngagement (CE) experience , to join a growing D365 practice and play a key role in delivering best-in-class Microsoft solutions. This role will grow and transition into More ❯
Senior Dynamics 365 (D365) Functional Consultant - CustomerEngagement (CE) (Sales, Customer Service, Field Service, Marketing, or, Project Operations). Clear Progression Path (promotions and salary/performance reviews within the first 12 months). Fully Remote Working (UK wide). £75,000-£80,000 Base Salary + Company Benefits. Paid technical development (certifications and training courses etc. … winning UK Microsoft Partner that’s growing its Dynamics 365 CE/CRM practice across the UK. We’re seeking a talented Senior Dynamics 365 (D365) Functional Consultant, with CustomerEngagement (CE) experience , to join a growing D365 practice and play a key role in delivering best-in-class Microsoft solutions. This role will grow and transition into More ❯
We are looking for an experienced Dynamics 365 for CustomerEngagement Solution Architect with experience in solution development and functional analysis into large-scale enterprise Dynamics 365 architecture with a hands-on approach in designing and leading the implementation of Dynamics 365 products, working with both onshore and offshore development teams. The focus of this role will be … You will also contribute to proposal development and provide input in business development while mentor junior and offshore staff. This role is therefore kingpin to KPMG Microsoft business solutions customer delivery of Microsoft Dynamics 365 solutions. It is a dynamic and exciting opportunity to join a rapidly developing business area within an established and market-leading global firm that … coach other team members — Deliver all consultancy according to the KPMG Project Methodology, ensuring that all software applications are implemented successfully according to the project plan. — Meet and exceed customer expectations of business knowledge, skills and behaviour. — Identify business/project risk and mitigate or communicate as necessary. — Ensure progress updates are communicated to relevant parties both formally and More ❯
Senior Customer Analyst Customer Base Management Please read the following job description thoroughly to ensure you are the right fit for this role before applying. London (Hybrid, 2 3 days a week) Up to £75,000 The Company This well-established consumer brand is on a mission to strengthen its understanding of customer behaviour and loyalty. … With millions of active customers and a growing focus on data-led decision-making, the business is building its analytics capability to drive smarter, more targeted engagement strategies. You ll join an ambitious analytics team with a clear mandate to optimise how the company manages and grows its customer base. The Role As the Senior Customer Analyst … you ll take ownership of customer base performance, delivering insights that help retain, reactivate, and engage customers across the lifecycle. This is a high-impact role where you ll shape segmentation frameworks, evaluate loyalty effectiveness, and identify opportunities to maximise customer lifetime value. You ll work closely with CRM, Marketing, and Data teams to ensure every customerMore ❯
Kilmarnock, Scotland, United Kingdom Hybrid / WFH Options
ILT Education UK
Senior Customer Success Manager – UK Kilmarnock (hybrid working) £ dependant upon experience At ILT Education UK, values are at the heart of everything they do: the team are driven to achieve the best outcomes for learners, they build trust with their schools and partners and create real impact through their innovative EdTech products. ILT Education is the leading EdTech company … international work environment where the focus lies on collaboration, achieving high-set goals together, creating sustainable value for their customers, and a strong company culture. We are seeking a customer-focused and process-driven Senior Customer Success Manager – UK to join their fantastic team. This is a highly detail-oriented role for a motivated individual, working with their … customer journey from onboarding to renewal and ensuring schools achieve measurable value from ILT Education’s solutions, including Giglets, Polylino and Nessy. Working within the Customer Success team this role will report directly to the Head of Product and Operations for the UK. Key Responsibilities: Manage the onboarding-to-renewal journey for customers: Map and manage each stage More ❯
day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate and progress the ticket Effective … communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that customer SLAs are met Logging tickets through to 3rd parties as/when required Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates … and requests. 3. Manage the D365 service updates when applicable. 4. Manage customer Business as Usual (BAU) releases when applicable. 5. Customer change requests Involved in completing functional design documentation and providing estimates to the customer for the requested work. 6. Project management for smaller projects (Under 50 days). 7. Timely and effective response to requests More ❯
day contact. You will be responsible for regular update calls, monthly reporting and the delivery of continuous improvement initiatives and Microsoft/Annata service updates. Role: 1. Management of customer issues throughout the whole support lifecycle: Ability to triage a support ticket Able to follow support processes Applying knowledge to be able to replicate and progress the ticket Effective … communication to the customer and internally with colleagues Completing standard documentation Prioritization of work Ticket turnaround to ensure that customer SLAs are met Logging tickets through to 3rd parties as/when required Responsible for completing internal acceptance testing of fixes and solutions 2. Maintain customer and partner engagement with regular calls to discuss ticket updates … and requests. 3. Manage the D365 service updates when applicable. 4. Manage customer Business as Usual (BAU) releases when applicable. 5. Customer change requests – Involved in completing functional design documentation and providing estimates to the customer for the requested work. 6. Project management for smaller projects (Under 50 days). 7. Timely and effective response to requests More ❯
