101 to 125 of 579 Customer Engagement Jobs

and wealth management. Digital Platforms in IWPB is responsible for the core Mobile and Browser based platforms for meeting the everyday banking needs of HSBC Wealth & Personal Banking’s customer base. Supporting 36 markets and up to 20m customer daily, the team is focussed on three key platforms: 1) Mobile Platform 2) Dynamic Experience Platform 3) Security Platform. … experiences and directly contributes to the effective and efficient delivery of change globally for WPB. This role holder leads and is accountable for the designing, building and running digital customer experience journeys covering all products, customer types and channels across HSBCs Global WPB businesses. This involves leading cross functional teams (composed of analysts, developers, designers, and scrum teams … develop the HSBC Mobile App of the future with an ambition to deliver a best-in-class experience. There are five clear goals to 1) Drive Deeper, more relevant customer engagement 2) Grow Bank Revenue 3) Standardise global mobile experience 4) Build Modern technology and data architecture 5) Maximise the power of data/insight and personalisation. In More ❯

and wealth management. Digital Platforms in IWPB is responsible for the core Mobile and Browser based platforms for meeting the everyday banking needs of HSBC Wealth & Personal Banking’s customer base. Supporting 36 markets and up to 20m customer daily, the team is focussed on three key platforms: 1) Mobile Platform 2) Dynamic Experience Platform 3) Security Platform. … experiences and directly contributes to the effective and efficient delivery of change globally for WPB. This role holder leads and is accountable for the designing, building and running digital customer experience journeys covering all products, customer types and channels across HSBCs Global WPB businesses. This involves leading cross functional teams (composed of analysts, developers, designers, and scrum teams … develop the HSBC Mobile App of the future with an ambition to deliver a best-in-class experience. There are five clear goals to 1) Drive Deeper, more relevant customer engagement 2) Grow Bank Revenue 3) Standardise global mobile experience 4) Build Modern technology and data architecture 5) Maximise the power of data/insight and personalisation. In More ❯

and wealth management. Digital Platforms in IWPB is responsible for the core Mobile and Browser based platforms for meeting the everyday banking needs of HSBC Wealth & Personal Banking’s customer base. Supporting 36 markets and up to 20m customer daily, the team is focussed on three key platforms: 1) Mobile Platform 2) Dynamic Experience Platform 3) Security Platform. … experiences and directly contributes to the effective and efficient delivery of change globally for WPB. This role holder leads and is accountable for the designing, building and running digital customer experience journeys covering all products, customer types and channels across HSBCs Global WPB businesses. This involves leading cross functional teams (composed of analysts, developers, designers, and scrum teams … develop the HSBC Mobile App of the future with an ambition to deliver a best-in-class experience. There are five clear goals to 1) Drive Deeper, more relevant customer engagement 2) Grow Bank Revenue 3) Standardise global mobile experience 4) Build Modern technology and data architecture 5) Maximise the power of data/insight and personalisation. In More ❯

and wealth management. Digital Platforms in IWPB is responsible for the core Mobile and Browser based platforms for meeting the everyday banking needs of HSBC Wealth & Personal Banking’s customer base. Supporting 36 markets and up to 20m customer daily, the team is focussed on three key platforms: 1) Mobile Platform 2) Dynamic Experience Platform 3) Security Platform. … experiences and directly contributes to the effective and efficient delivery of change globally for WPB. This role holder leads and is accountable for the designing, building and running digital customer experience journeys covering all products, customer types and channels across HSBCs Global WPB businesses. This involves leading cross functional teams (composed of analysts, developers, designers, and scrum teams … develop the HSBC Mobile App of the future with an ambition to deliver a best-in-class experience. There are five clear goals to 1) Drive Deeper, more relevant customer engagement 2) Grow Bank Revenue 3) Standardise global mobile experience 4) Build Modern technology and data architecture 5) Maximise the power of data/insight and personalisation. In More ❯

Are you a customer-obsessed, AI-curious problem-solver who thrives in an inclusive, collaborative global team? The Azure Customer Experience Platform (CXP) team's mission is to transform Microsoft Cloud customers into fans. Through our deep engineering engagements with customers and teams across Microsoft, we analyze and amplify customer needs and drive the vision to improve … mindset and empowerment are central to who we are and how we work. The Azure CXP PRIMO organization within Azure CXP is responsible for building great products to enable Customer Success at scale, focusing on Customer Troubleshooting, Diagnostics, Workload Resiliency, Service Health Experiences, and Azure Advisor within the Azure Portal. We also build, manage, and operate critical systems … required for Microsoft Cloud operations at scale, across Incident Management & Response, Quality, and Customer Engagement & Observability. We are an international, diverse team of engineers, product management, technical program management, and data science professionals. We are known for consistently innovating and creating new solutions, utilizing the latest in AI technologies to solve complex problems. As a team, we are More ❯

things. Technical Delivery Managers (TDMs) are responsible for two of our most important company objectives: (1) ensure our customers achieve remarkable business results through technology engagements and (2) drive customer growth through technology expertise, trusted advice, relationships, and, most importantly, demonstrated results. TDMs manage and deliver innovative solutions built on the Appian platform for our customers, overseeing all aspects …/use case definition, demand generation, services positioning, and account strategy. All of these activities are performed in partnership with Appian Sales, Appian Partners, and other members of the Customer Success team, including Customer Success Managers (CSMs). This role is based at our HQ in McLean, VA. Appian was built on a culture of in-person collaboration … metrics Experiencing leading agile delivery teams and managing enterprise scale technology programs , including collaborating with architects and product designers to design and deliver compelling solutions for customers Experience understanding customer's strategic goals, positioning technology to meet their goals, developing application roadmaps with customers, and building compelling business cases to understand investments. Experience with one or more value selling More ❯

objectives and digital transformation goals. Act as the in-house CRM expert, advising and influencing senior leaders across Sales, Marketing, Digital, and IT. Use data and insights to improve engagement, conversion rates, and customer lifetime value. Stakeholder & Partner Management Run cross-functional workshops and sessions to define CRM needs, customer journeys, and capabilities. Oversee relationships with Salesforce … large-scale transformations Strong Salesforce Marketing Cloud and Pardot expertise Proven track record managing external partners and agencies Skilled at running senior-level workshops and engaging stakeholders Experience in customer journey mapping, automation, campaign analytics, and GDPR-compliant CRM strategies Strong commercial awareness and budget management skills Preferred: 4–8 years' experience in senior CRM, digital marketing, or customer engagement roles Excellent leadership, communication, and influencing skills More ❯

Sector Location: London, United Kingdom Alternate Location United Kingdom Area of Interest Engineer - Pre Sales and Product Management Job Type Professional Job Id Meet the Team In this multifaceted, customer-focused role, you will be a core part of the Account Team working closely with Cisco Account Executives, and you will rely on an extended network of technical resources … product specialists and Cisco Engineering to acquire in-depth technical and specialist support. You will also work with Cisco Partners and Cisco CX to support on various customer's lifecycle stages. You will join a team of high-preforming technical engineer. We support and empower each other. In our team, we are passionate about the customer experience and … leave our ego at the door, and we are always in for an ambitious idea. Your Impact As a pre-sales Solutions Engineer for the defence sector. In this customer-facing role your aim will be to establish key relationships with both Business and Technical decision makers within the customer base aligning Cisco's product and Services portfolio More ❯

Architects and Lead Engineers, you'll help uphold and evolve coding standards, patterns, and security practices. You'll provide both functional and technical expertise in Microsoft Dynamics 365 CE (Customer Engagement) for Sales and Customer Service, working closely with key stakeholders to enhance business operations. Additionally, you'll contribute to peer reviews, resolve 3rd-line support issues … Adhere to secure development practices and change control processes Collaborate in an Agile environment using Azure DevOps What You'll Need: Proven experience with Microsoft Dynamics 365 CE (Sales & Customer Service) Strong understanding of KingswaySoft for data integration Experience with SQL and SQL Server Integration Services (SSIS) Proficiency in C# (.NET) and JavaScript for server-side and client-side More ❯

involving Power Pages, Power Virtual Agents, and integrations with other systems. Collaborate with Agile delivery teams and contribute to CI/CD pipelines. Provide technical advice and support for customer success. This role offers the chance to expand your expertise in Power Platform and D365 solutions. You'll work on diverse projects, from implementing out-of-the-box D365 … CE applications to creating tailored Power Platform solutions, including Power Pages and AI-driven innovations using Copilot. Our varied customer base includes organisations at different stages of their low-code journey, providing opportunities to deliver impactful and customised experiences. As a member of the MS Applications capability, you will have the opportunity to be part of a larger team … and expand your knowledge and experience. Qualifications Essential Proficiency with Microsoft Dataverse and model-driven apps. Strong communication and customer engagement skills. Agile methodology experience. Eligibility for UK Security Clearance. Certifications (PL-900, PL-400, MB-910) Desirable D365 CE application configuration experience Power Virtual Agents experience or embedding copilot tools for users within solutions. Experience of Power More ❯

involving Power Pages, Power Virtual Agents, and integrations with other systems. Collaborate with Agile delivery teams and contribute to CI/CD pipelines. Provide technical advice and support for customer success. This role offers the chance to expand your expertise in Power Platform and D365 solutions. You'll work on diverse projects, from implementing out-of-the-box D365 … CE applications to creating tailored Power Platform solutions, including Power Pages and AI-driven innovations using Copilot. Our varied customer base includes organisations at different stages of their low-code journey, providing opportunities to deliver impactful and customised experiences. As a member of the MS Applications capability, you will have the opportunity to be part of a larger team … and expand your knowledge and experience. Qualifications Essential Proficiency with Microsoft Dataverse and model-driven apps. Strong communication and customer engagement skills. Agile methodology experience. Eligibility for UK Security Clearance. Certifications (PL-900, PL-400, MB-910) Desirable D365 CE application configuration experience Power Virtual Agents experience or embedding copilot tools for users within solutions. Experience of Power More ❯

involving Power Pages, Power Virtual Agents, and integrations with other systems. Collaborate with Agile delivery teams and contribute to CI/CD pipelines. Provide technical advice and support for customer success. This role offers the chance to expand your expertise in Power Platform and D365 solutions. You'll work on diverse projects, from implementing out-of-the-box D365 … CE applications to creating tailored Power Platform solutions, including Power Pages and AI-driven innovations using Copilot. Our varied customer base includes organisations at different stages of their low-code journey, providing opportunities to deliver impactful and customised experiences. As a member of the MS Applications capability, you will have the opportunity to be part of a larger team … and expand your knowledge and experience. Qualifications Essential Proficiency with Microsoft Dataverse and model-driven apps. Strong communication and customer engagement skills. Agile methodology experience. Eligibility for UK Security Clearance. Certifications (PL-900, PL-400, MB-910) Desirable D365 CE application configuration experience Power Virtual Agents experience or embedding copilot tools for users within solutions. Experience of Power More ❯

involving Power Pages, Power Virtual Agents, and integrations with other systems. Collaborate with Agile delivery teams and contribute to CI/CD pipelines. Provide technical advice and support for customer success. This role offers the chance to expand your expertise in Power Platform and D365 solutions. You'll work on diverse projects, from implementing out-of-the-box D365 … CE applications to creating tailored Power Platform solutions, including Power Pages and AI-driven innovations using Copilot. Our varied customer base includes organisations at different stages of their low-code journey, providing opportunities to deliver impactful and customised experiences. As a member of the MS Applications capability, you will have the opportunity to be part of a larger team … and expand your knowledge and experience. Qualifications Essential Proficiency with Microsoft Dataverse and model-driven apps. Strong communication and customer engagement skills. Agile methodology experience. Eligibility for UK Security Clearance. Certifications (PL-900, PL-400, MB-910) Desirable D365 CE application configuration experience Power Virtual Agents experience or embedding copilot tools for users within solutions. Experience of Power More ❯

involving Power Pages, Power Virtual Agents, and integrations with other systems. Collaborate with Agile delivery teams and contribute to CI/CD pipelines. Provide technical advice and support for customer success. This role offers the chance to expand your expertise in Power Platform and D365 solutions. You'll work on diverse projects, from implementing out-of-the-box D365 … CE applications to creating tailored Power Platform solutions, including Power Pages and AI-driven innovations using Copilot. Our varied customer base includes organisations at different stages of their low-code journey, providing opportunities to deliver impactful and customised experiences. As a member of the MS Applications capability, you will have the opportunity to be part of a larger team … and expand your knowledge and experience. Qualifications Essential Proficiency with Microsoft Dataverse and model-driven apps. Strong communication and customer engagement skills. Agile methodology experience. Eligibility for UK Security Clearance. Certifications (PL-900, PL-400, MB-910) Desirable D365 CE application configuration experience Power Virtual Agents experience or embedding copilot tools for users within solutions. Experience of Power More ❯

involving Power Pages, Power Virtual Agents, and integrations with other systems. Collaborate with Agile delivery teams and contribute to CI/CD pipelines. Provide technical advice and support for customer success. This role offers the chance to expand your expertise in Power Platform and D365 solutions. You'll work on diverse projects, from implementing out-of-the-box D365 … CE applications to creating tailored Power Platform solutions, including Power Pages and AI-driven innovations using Copilot. Our varied customer base includes organisations at different stages of their low-code journey, providing opportunities to deliver impactful and customised experiences. As a member of the MS Applications capability, you will have the opportunity to be part of a larger team … and expand your knowledge and experience. Qualifications Essential Proficiency with Microsoft Dataverse and model-driven apps. Strong communication and customer engagement skills. Agile methodology experience. Eligibility for UK Security Clearance. Certifications (PL-900, PL-400, MB-910) Desirable D365 CE application configuration experience Power Virtual Agents experience or embedding copilot tools for users within solutions. Experience of Power More ❯

involving Power Pages, Power Virtual Agents, and integrations with other systems. Collaborate with Agile delivery teams and contribute to CI/CD pipelines. Provide technical advice and support for customer success. This role offers the chance to expand your expertise in Power Platform and D365 solutions. You'll work on diverse projects, from implementing out-of-the-box D365 … CE applications to creating tailored Power Platform solutions, including Power Pages and AI-driven innovations using Copilot. Our varied customer base includes organisations at different stages of their low-code journey, providing opportunities to deliver impactful and customised experiences. As a member of the MS Applications capability, you will have the opportunity to be part of a larger team … and expand your knowledge and experience. Qualifications Essential Proficiency with Microsoft Dataverse and model-driven apps. Strong communication and customer engagement skills. Agile methodology experience. Eligibility for UK Security Clearance. Certifications (PL-900, PL-400, MB-910) Desirable D365 CE application configuration experience Power Virtual Agents experience or embedding copilot tools for users within solutions. Experience of Power More ❯

K Depending on Experience + Bonus + Benefits About the Company This is a forward-thinking consumer finance business, built to give customers real control. Innovative. Ethical. Customer-first. No jargon, no complexity, just fair, transparent lending driven by smart, data-led decisions. For those who want to shape strategies that make a genuine difference, this is the place. … ........ Read On . The Role We’re after a commercially minded Senior Analyst to join a collaborative analytics team at the core of customer engagement and portfolio performance. In an ‘Existing Customer Management’ setting, you’ll be hands-on with data, shaping strategies that build stronger relationships, boost profitability, and cut losses, all while keeping customer outcomes front and centre. Expectations • Lead on credit, pricing, and marketing strategies that drive engagement and reduce losses. • Work daily with SQL, Python/R, Tableau, and Alteryx to turn raw data into actionable insight. • Take a ‘test and learn’ approach, challenging the status quo to find better outcomes. • Translate portfolio trends into strategies that shape customer More ❯

K Depending on Experience + Bonus + Benefits About the Company This is a forward-thinking consumer finance business, built to give customers real control. Innovative. Ethical. Customer-first. No jargon, no complexity, just fair, transparent lending driven by smart, data-led decisions. For those who want to shape strategies that make a genuine difference, this is the place. … ........ Read On . The Role We’re after a commercially minded Senior Analyst to join a collaborative analytics team at the core of customer engagement and portfolio performance. In an ‘Existing Customer Management’ setting, you’ll be hands-on with data, shaping strategies that build stronger relationships, boost profitability, and cut losses, all while keeping customer outcomes front and centre. Expectations • Lead on credit, pricing, and marketing strategies that drive engagement and reduce losses. • Work daily with SQL, Python/R, Tableau, and Alteryx to turn raw data into actionable insight. • Take a ‘test and learn’ approach, challenging the status quo to find better outcomes. • Translate portfolio trends into strategies that shape customer More ❯

K Depending on Experience + Bonus + Benefits About the Company This is a forward-thinking consumer finance business, built to give customers real control. Innovative. Ethical. Customer-first. No jargon, no complexity, just fair, transparent lending driven by smart, data-led decisions. For those who want to shape strategies that make a genuine difference, this is the place. … ....... Read On . The Role We’re after a commercially minded Senior Analyst to join a collaborative analytics team at the core of customer engagement and portfolio performance. In an ‘Existing Customer Management’ setting, you’ll be hands-on with data, shaping strategies that build stronger relationships, boost profitability, and cut losses, all while keeping customer outcomes front and centre. Expectations • Lead on credit, pricing, and marketing strategies that drive engagement and reduce losses. • Work daily with SQL, Python/R, Tableau, and Alteryx to turn raw data into actionable insight. • Take a ‘test and learn’ approach, challenging the status quo to find better outcomes. • Translate portfolio trends into strategies that shape customer More ❯

K Depending on Experience + Bonus + Benefits About the Company This is a forward-thinking consumer finance business, built to give customers real control. Innovative. Ethical. Customer-first. No jargon, no complexity, just fair, transparent lending driven by smart, data-led decisions. For those who want to shape strategies that make a genuine difference, this is the place. … ....... Read On . The Role We’re after a commercially minded Senior Analyst to join a collaborative analytics team at the core of customer engagement and portfolio performance. In an ‘Existing Customer Management’ setting, you’ll be hands-on with data, shaping strategies that build stronger relationships, boost profitability, and cut losses, all while keeping customer outcomes front and centre. Expectations • Lead on credit, pricing, and marketing strategies that drive engagement and reduce losses. • Work daily with SQL, Python/R, Tableau, and Alteryx to turn raw data into actionable insight. • Take a ‘test and learn’ approach, challenging the status quo to find better outcomes. • Translate portfolio trends into strategies that shape customer More ❯

K Depending on Experience + Bonus + Benefits About the Company This is a forward-thinking consumer finance business, built to give customers real control. Innovative. Ethical. Customer-first. No jargon, no complexity, just fair, transparent lending driven by smart, data-led decisions. For those who want to shape strategies that make a genuine difference, this is the place. … ....... Read On . The Role We’re after a commercially minded Senior Analyst to join a collaborative analytics team at the core of customer engagement and portfolio performance. In an ‘Existing Customer Management’ setting, you’ll be hands-on with data, shaping strategies that build stronger relationships, boost profitability, and cut losses, all while keeping customer outcomes front and centre. Expectations • Lead on credit, pricing, and marketing strategies that drive engagement and reduce losses. • Work daily with SQL, Python/R, Tableau, and Alteryx to turn raw data into actionable insight. • Take a ‘test and learn’ approach, challenging the status quo to find better outcomes. • Translate portfolio trends into strategies that shape customer More ❯

As the Head of Digital Products in our Technology Security and Software distribution business, you will own the vision, strategy, and execution of all customer-facing digital solutions, including our self-service web portal, e-commerce storefront, customer identity management, and marketing automation capabilities. Your mission is to drive digital excellence that enables seamless product discovery, licensing, provisioning … and support experiences for our partners, resellers, and end customers. You will lead a cross-functional portfolio of digital initiatives that underpin our digital commerce and customer engagement strategies, enabling efficient software distribution at scale. Reporting to the VP of Digital platforms, Strategy and Architecture, this role combines product leadership, stakeholder alignment, agile delivery, and a strong technical … needs. Ensure UX and functionality reflect the nuances of B2B and B2B2C software distribution, including self-service licensing and provisioning. Define and track key product KPIs (e.g., conversion, user engagement, operational efficiency). Use analytics and user behaviour data to drive feature improvements and platform optimization. Lead Agile ceremonies (backlog grooming, sprint planning, reviews) and manage distributed development teams More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯