101 to 125 of 867 Customer Engagement Jobs

best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer … tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Lead the future of Agentic AI at Genesys, driving innovation where humans and AI collaborate to create transformative customer and agent experiences. We are seeking a … to market, leading cross-functional teams, and pioneering new paradigms such as Agentic AI, where AI systems proactively collaborate with human agents to optimize decision-making, problem-solving, and customer engagement. Location: For this role we are looking for the successful candidate to work on a hybrid basis from our office in Galway City. Key Responsibilities: Set the vision More ❯

Customer Marketing Manager Job Advert Job Title: Customer Marketing Manager Location/Working Model: Remote Ad-hoc travel to Northern Ireland HQ A fast-growing global provider of cybersecurity solutions is seeking a talented Customer Marketing Manager to take ownership of their customer engagement strategy. This is your chance to join a business at an … roadmap for scale. Youll find a culture that blends high performance with genuine flexibility and trust, where your ideas shape the way customers connect, learn, and stay loyal. The Customer Marketing Manager will be the bridge between marketing and customer successdeveloping campaigns that inform, engage, and inspire long-term advocacy. Design and deliver the end-to-end customer marketing strategy that drives retention and growth. Partner with Customer Success and Product teams to craft educational content and webinars. 5 + years experience in B2B customer marketing, ideally within SaaS or cybersecurity. Strong understanding of data-driven marketing using HubSpot or Salesforce. Lead customer marketing in a high-growth, PE-backed organisation. 25 days holiday More ❯

an escalation point for complex cases, and provide consultancy services to existing clients. Essential Skills and Experience * 5+ years' experience providing application support and administration for Microsoft Dynamics 365 Customer Engagement (CE) * Previous experience in a similar role (ideally within a Microsoft Partner or multi- customer environment) * Demonstrable experience delivering consultancy or enhancement work for existing customers … including requirement gathering, scoping, and solution design * Strong understanding of D365 CE modules, including Sales, Customer Service, Marketing, and Customer Insights - Journeys * Technical knowledge of related Microsoft technologies, including Power Platform, Power BI, Azure, and system integrations * Proven track record of resolving both functional and technical issues to completion * Experience using ticketing systems, remote assistance tools, and incident … skills and the ability to translate technical detail into clear, business-oriented language for customers * Microsoft certifications (Dynamics 365 CE, Power BI, Azure) highly desirable. Main Duties and Responsibilities * Customer Support and Issue Resolution o Deliver expert technical support for Dynamics 365 CE and related systems o Handle and resolve escalated support tickets, ensuring accurate documentation and timely resolution More ❯

to act as the CMO for our Enterprise Sales segment . You'll partner directly with sales leadership to shape go-to-market strategy, drive pipeline growth, and deepen engagement with some of the world's biggest brands. What You'll Do Own the marketing strategy for the Enterprise segment - aligning global campaigns to regional goals. Partner closely with … Sales leadership to drive pipeline creation, progression, and bookings. Lead integrated campaigns, ABM programmes, and executive events that accelerate deal velocity. Champion the voice of the customer, using data and insights to shape marketing and sales plans. Build cross-functional alignment across BDRs, Campaigns, Content, and Digital teams. What You'll Bring Proven experience leading B2B marketing in large … Data-driven, creative, and comfortable working in a fast-paced, matrixed organisation. Success Looks Like You're seen as a trusted partner to Sales - delivering measurable marketing impact, driving customer engagement, and shaping presence across the Enterprise market. Desired Skills and Experience Head of Marketing - Enterprise Segment (EMEA) * Location: Hybrid working London * Contract ; 12 months * Salary ; £100k - £135k More ❯

Strengthen every partnership. Build with intention. Drive customer success! At TD SYNNEX, we're looking for a Customer Success Manager to take customer engagement to the next level - someone who's strategic, relationship-driven, and ready to turn conversations into long-term partnerships. You'll guide decisions, uncover opportunities, and position TD SYNNEX as a trusted … Disability Confident employer and welcome applicants from all backgrounds . If you need adjustments during the recruitment process, just ask. What You'll Be Doing Build and maintain strong customer relationships through proactive engagement and trusted advice. Recommend tailored solutions by understanding business needs and priorities. Achieve monthly and quarterly revenue and margin targets. Collaborate with Field Sales … Business Development Managers, and internal teams to support account goals. Provide, sell and negotiate product information, pricing, special offers and promotions Manage customer expectations around backorders and service levels. Use customer insights to shape strategic engagement and long-term partnerships. Communicate clearly and consistently with clients, vendors, and colleagues. Champion TD SYNNEX's values in every interaction. More ❯

Customer Insight Analyst- Loyalty - Retail - £500-£550 pd via Umbrella Initially for 6 months Hampshire- Hybrid- A couple of days per month required onsite Global Retail company is looking to recruit a Customer Insight Analyst to support the development and delivery of a new loyalty proposition. This role is centred on delivering high-quality analysis and actionable insights … to shape loyalty strategy, inform proposition design, enhance customer engagement, and programme performance. Skills/experience: Extensive experience in an analytical role, with strong proficiency in SQL and ideally working knowledge of Python or R. Demonstrated ability to work with customer data in the context of loyalty, CRM, or marketing programs-generating insights that boost customer retention, engagement, and value. Experience of working with large amounts of data Skilled in designing and evaluating loyalty propositions, including financial modelling, customer segmentation, and benefit testing. Experience of Databricks, Snowflake, or BigQuery. Proven track record in measuring campaign Excellent communications skills #customerdata #insightanalyst #dataanalyst #CRM #loyalty #analyst #sql #databricks Reasonable Adjustments: Respect and equality are core More ❯

team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Strategy Director (Digital) Reports to: Head … of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) This role requires someone with experience either working within a dedicated heath agency or managing pharma clients. Where you shine As Strategy Director, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful … experiences. We work to anticipate emerging opportunities at the intersection of people, culture, technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is More ❯

team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Strategy Director (Digital) Reports to: Head … of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) This role requires someone with experience either working within a dedicated heath agency or managing pharma clients. Where you shine As Strategy Director, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful … experiences. We work to anticipate emerging opportunities at the intersection of people, culture, technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is More ❯

Nurtur Ltd is a leader in MarTech and PropTech solutions, delivering SaaS products and digital marketing services that help businesses grow through smarter customer engagement and data-driven marketing strategies. Our platform enables clients to connect with their audiences through CRM, automated campaigns, lead generation, reputation management, and multi-channel communication tools. With innovation at our core, we … estate agency, mortgage broking, and wider service-led businesses in maximising their digital marketing performance. Learn more at nurtur.tech. The Role We are seeking a highly experienced and strategic Customer Success Director to lead our customer-facing functions. This role will oversee Key Accounts, Customer Success, and Onboarding, ensuring our clients realise maximum value from Nurtur's … solutions. You will be instrumental in driving customer adoption, retention, and advocacy, working closely with the executive team to shape the customer journey and deliver measurable business outcomes. This is a senior leadership role with responsibility for building and mentoring a high-performing team, while directly influencing Nurtur's continued growth and client satisfaction. Key Responsibilities Lead the More ❯

Would you like to kick start your career in a supportive,collaborativeand innovative company? Do you enjoyworking as part of an enthusiastic, passionate,and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the Customer Success … our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting … the sales account director and their teams to create a successful joint business plan and build processes that add value to our existing relationships. As anAccount Customer Success Manager, you'll beresponsible for: Developing Account/Success Plans, Stakeholder Mapping, and Action Tracking for process improvement Tracking renewal opportunities within named accounts and support Account CSMs in following the More ❯

you like to kick start your career in a supportive, collaborative and innovative company? Do you enjoy working as part of an enthusiastic, passionate, and collaborative team? Join our Customer Experience Team This is an exciting opportunity to join an evolving team within Softcat's fast growing Customer Experience function. You will report directly into the Customer … our employees first. We give everyone the chance to step up and show how much they can achieve. We succeed when all our people succeed. Driving Success through Proactive Customer Engagement As an Accounts Customer Success manager, you will manage up to six strategic accounts, reporting to the Customer Success Team Manager. Your role involves supporting … the sales account director and their teams to create a successful joint business plan and build processes that add value to our existing relationships. As an Account Customer Success Manager, you'll be responsible for: Developing Account/Success Plans, Stakeholder Mapping, and Action Tracking for process improvement Tracking renewal opportunities within named accounts and supporting Account CSMs in More ❯

rapidly evolving global market. Your Impact As a Senior Solution Consultant at Deliverect , you will use your deep product expertise, industry experience, and problem-solving skills to lead strategic customer engagements and mentor junior team members. You'll play a key role in understanding customer challenges, designing tailored solutions, and accelerating customer implementation by creating scalable frameworks … improvement within the team-whether by developing internal tools, refining processes, or contributing to knowledge-sharing initiatives. Your work will directly impact the efficiency, scalability, and success of our customer implementations and overall team performance. Key Responsibilities Customer Engagement: Lead consultative discussions to deeply understand customer needs and deliver tailored solutions that align with their business … objectives. Solution Design & Problem Solving: Analyse customer challenges, develop customised systems to address their specific needs, and offer clear, actionable recommendations. Optimisation: Continuously identify and drive opportunities to optimise customer usage of Deliverect, enhancing performance and efficiency for both clients and internal processes. Education & Training: Translate complex concepts into simple, actionable steps, training both customers and internal teams More ❯

About the Role: The Team: At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients. This role … will focus on the overall post-sales relationship with our strategic and new customers. This includes growing adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction. For more regarding OSTTRA, please visit: Responsibilities and Impact: OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that … In this role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. Your key responsibilities will include: Proactive Customer Engagement: Develop and maintain strong, long-lasting relationships with a portfolio of strategic and new customers, serving as their primary point of contact post-sale. Driving Adoption & Value More ❯

Experienced Application Engineer required for Precision Engineering company based in Plymouth. Working within Customer Application Engineering, the successful candidate will be responsible for supporting customers and regional sales teams, facilitating the development of new business, the subsequent introduction of new products, and continuously developing an understanding of the applications and markets in which our client operates.The successful candidate must … prepared to travel, as this role will involve both UK and International travel on a frequent basis. Key Responsibilities will include: Act as the technical-commercial interface with the customer, ensuring customer requirements are clearly understood, assessed, and translated into deliverable solutions. Represent the company at customer meetings, industry events, and international exhibitions, acting as a brand … ambassador and technical advisor. Build and maintain strong relationships with key accounts and prospects to uncover new opportunities and increase customer satisfaction. Analyse and interpret customer specifications to support the development of bespoke product proposals and ensure alignment with application needs. Collaborate with export control teams to classify products under UK export regulations Support the early-stage design More ❯

Software Trainer Milton Keynes (Hybrid) Salary: 35,000 40,000 Our client is seeking an engaging and confident Software Trainer to join their Customer Experience team. In this pivotal role, youll empower customers to get the most out of their platform from onboarding new clients to helping existing users maximise their results. This is a people-centric position where … your ability to build relationships, communicate clearly, and deliver impactful training will directly influence customer success and product adoption. Key Responsibilities: Take the lead in delivering training during customer implementations and new project rollouts. Partner with Project Managers, Product Managers, and Customer Experience teams across the full customer journey. Drive customer engagement through active … participation in feedback channels and the companys ideas forum. Deliver tailored remote and on-site training sessions, adapting to customer needs (travel across the UK & Ireland required, with occasional overseas visits). Support customers with system configuration, setup, and data validation during new deployments. Manage personal workload effectively, contributing to team capacity planning and performance goals. Gather and share More ❯

Software Trainer – Milton Keynes (Hybrid) Salary: £35,000 – £40,000 Our client is seeking an engaging and confident Software Trainer to join their Customer Experience team. In this pivotal role, you’ll empower customers to get the most out of their platform — from onboarding new clients to helping existing users maximise their results. This is a people-centric position … where your ability to build relationships, communicate clearly, and deliver impactful training will directly influence customer success and product adoption. Key Responsibilities: Take the lead in delivering training during customer implementations and new project rollouts. Partner with Project Managers, Product Managers, and Customer Experience teams across the full customer journey. Drive customer engagement through … active participation in feedback channels and the company’s ideas forum. Deliver tailored remote and on-site training sessions, adapting to customer needs (travel across the UK & Ireland required, with occasional overseas visits). Support customers with system configuration, setup, and data validation during new deployments. Manage personal workload effectively, contributing to team capacity planning and performance goals. Gather More ❯

Software Trainer – Milton Keynes (Hybrid) Salary: £35,000 – £40,000 Our client is seeking an engaging and confident Software Trainer to join their Customer Experience team. In this pivotal role, you’ll empower customers to get the most out of their platform — from onboarding new clients to helping existing users maximise their results. This is a people-centric position … where your ability to build relationships, communicate clearly, and deliver impactful training will directly influence customer success and product adoption. Key Responsibilities: Take the lead in delivering training during customer implementations and new project rollouts. Partner with Project Managers, Product Managers, and Customer Experience teams across the full customer journey. Drive customer engagement through … active participation in feedback channels and the company’s ideas forum. Deliver tailored remote and on-site training sessions, adapting to customer needs (travel across the UK & Ireland required, with occasional overseas visits). Support customers with system configuration, setup, and data validation during new deployments. Manage personal workload effectively, contributing to team capacity planning and performance goals. Gather More ❯

Software Trainer – Milton Keynes (Hybrid) Salary: £35,000 – £40,000 Our client is seeking an engaging and confident Software Trainer to join their Customer Experience team. In this pivotal role, you’ll empower customers to get the most out of their platform — from onboarding new clients to helping existing users maximise their results. This is a people-centric position … where your ability to build relationships, communicate clearly, and deliver impactful training will directly influence customer success and product adoption. Key Responsibilities: Take the lead in delivering training during customer implementations and new project rollouts. Partner with Project Managers, Product Managers, and Customer Experience teams across the full customer journey. Drive customer engagement through … active participation in feedback channels and the company’s ideas forum. Deliver tailored remote and on-site training sessions, adapting to customer needs (travel across the UK & Ireland required, with occasional overseas visits). Support customers with system configuration, setup, and data validation during new deployments. Manage personal workload effectively, contributing to team capacity planning and performance goals. Gather More ❯

and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer PerformanceDirector, Customer Performance in Western Europe Overview: The role is the primary interface with customers and customer facing teams regarding customer performance (fraud rate, approval rate … performance issues (including rule violations). The role also requires identifying fraud trend and to share these with product teams, customers, banking associations and regulators. Reports to Vice President, Customer Engagement & Performance. All about you: Fraud management experience, knowledge in card payments and transaction processing (including authentication and authorization), understanding of scheme rules and ideally European rules like More ❯

and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer PerformanceDirector, Customer Performance in Western Europe Overview: The role is the primary interface with customers and customer facing teams regarding customer performance (fraud rate, approval rate … performance issues (including rule violations). The role also requires identifying fraud trend and to share these with product teams, customers, banking associations and regulators. Reports to Vice President, Customer Engagement & Performance. All about you: Fraud management experience, knowledge in card payments and transaction processing (including authentication and authorization), understanding of scheme rules and ideally European rules like More ❯

and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer PerformanceDirector, Customer Performance in Western Europe Overview: The role is the primary interface with customers and customer facing teams regarding customer performance (fraud rate, approval rate … performance issues (including rule violations). The role also requires identifying fraud trend and to share these with product teams, customers, banking associations and regulators. Reports to Vice President, Customer Engagement & Performance. All about you: Fraud management experience, knowledge in card payments and transaction processing (including authentication and authorization), understanding of scheme rules and ideally European rules like More ❯

and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer PerformanceDirector, Customer Performance in Western Europe Overview: The role is the primary interface with customers and customer facing teams regarding customer performance (fraud rate, approval rate … performance issues (including rule violations). The role also requires identifying fraud trend and to share these with product teams, customers, banking associations and regulators. Reports to Vice President, Customer Engagement & Performance. All about you: Fraud management experience, knowledge in card payments and transaction processing (including authentication and authorization), understanding of scheme rules and ideally European rules like More ❯

and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Director, Customer PerformanceDirector, Customer Performance in Western Europe Overview: The role is the primary interface with customers and customer facing teams regarding customer performance (fraud rate, approval rate … performance issues (including rule violations). The role also requires identifying fraud trend and to share these with product teams, customers, banking associations and regulators. Reports to Vice President, Customer Engagement & Performance. All about you: Fraud management experience, knowledge in card payments and transaction processing (including authentication and authorization), understanding of scheme rules and ideally European rules like More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key responsibilities: Deliver implementation and ongoing management of the customer data platforms More ❯

London, Manchester or other UK locations Practice: Data & AI Accenture Song accelerates growth and value for our clients through sustained customer relevance. Our capabilities span ideation to execution: growth, product and experience design; technology and experience platforms; creative, media and marketing strategy; and campaign, content and channel orchestration. With strong client relationships and deep industry expertise, we help our … our global team, you'll be working with cutting-edge technologies and will have the opportunity to develop a wide range of new skills on the job. As a Customer Data Platform Consultant, you will: Have an extensive background in customer data platforms for large organizations and will be comfortable integrating multiple complex data sets, so clients better … understand their customers and how to activate them for marketing use cases. During client projects you will be hands on in delivering a customer-centric vision, often providing pivotal guidance for data driven decision-making, data integration and enhancing customer experience strategies for our clients. Key responsibilities: Deliver implementation and ongoing management of the customer data platforms More ❯