Customer Engagement Job Vacancies

151 to 175 of 963 Customer Engagement Jobs

IT business application manager

Atherstone, Warwickshire, United Kingdom
Michael Page (UK)
Training - Work with internal teams, key users, and external partners to enhance IT performance. What We're Looking For Experience in IT application support, ideally with Microsoft Dynamics 365 Customer Engagement. Knowledge of SAP ERP (preferred). Strong problem-solving & customer focus - You love tackling challenges and delivering top-tier solutions. Initiative & Teamwork - You can work independently while … thriving in a collaborative environment. The Successful Applicant What We're Looking For Experience in IT application support, ideally with Microsoft Dynamics 365 Customer Engagement. Knowledge of SAP ERP (preferred). Strong problem-solving & customer focus - You love tackling challenges and delivering top-tier solutions. Initiative & Teamwork - You can work independently while thriving in a collaborative environment. Qualifications More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Sr. Ad Tech Consultant, Ad Tech Solutions (ATS)

London, United Kingdom
Amazon
to conversion tracking, first party data uploads, API development, AMC SQL query customization, and building custom audiences. You will work closely with our Ad Tech Account Executives to accelerate customer adoption of DSP and AMC to increase their advertising ROI and drive more investment. You will help Data Analysts, Data Scientists, IT Analysts, and Developers in our customer … assess and adapt our customers' SQL skills to maximize their time and value in using our products. You'll drive technical solutions discussions, diving deep into the details with customer teams. You'll lead customer-tailored engagements, demonstrating the integrated value of AMC and DSP in combination with their AWS technology investments. You'll also act as a … leader in the ad tech community. This includes playing a lead role in educating, sharing best practices, writing white papers, and running "Working Backwards" sessions with customers. As a customer-obsessed advisor, you'll also have the chance to shape the direction of our ad tech products and services by gathering feedback from customers and collaborating with our engineering More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Manager E-Commerce

Thame, Oxfordshire, South East, United Kingdom
ATTOLLO SOLUTIONS LTD
Role Overview: We are seeking a highly motivated and experienced E-Commerce Manager to help drive our digital strategy, manage our e-commerce platform, and enhance our online customer experience. This role will involve overseeing the day-to-day management of our e-commerce site, executing digital marketing campaigns, and leveraging data-driven insights to boost online sales. The … Manage the day-to-day operations of our e-commerce platform, ensuring a seamless, user-friendly experience. Develop and execute e-commerce strategies to drive revenue growth and enhance customer engagement. Oversee the e-commerce element of the website using WordPress, WooCommerce and Zoho, ensuring accurate and up-to-date product information and optimisation for SEO. Analyse website performance … backup power solutions and power management to represent our products and communicate value to customers effectively. Monitor and report on e-commerce performance metrics, such as sales, conversion rates, customer acquisition costs, and return on investment. Ensure compliance with industry standards and best practices in data privacy, online security, and accessibility. Candidate Profile: The ideal candidate will have: Experience More ❯
Employment Type: Contract
Rate: £50,000
Posted:

Senior E-Commerce Manager - Warner Bros. Studio Tour London, the Making of Harry Potter

England, United Kingdom
Warner Media, LLC
tech. This role involves executing digital marketing initiatives such as SEO, SEM, email campaigns, and social media to drive traffic and sales, as well as analysing performance data and customer behaviour to identify growth opportunities. You'll develop and implement e-commerce strategies to boost online sales and enhance the customer experience, optimise the website for usability and … profit Your Role Accountabilities Regularly update product information, images, and descriptions to ensure accuracy, appeal, and consistency. Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement. Analyse customer behaviour and trends to identify growth opportunities and areas for improvement. Monitor website functionality and handle troubleshooting issues with the e-commerce platform, including technical … problems and user experience challenges. Coordinate with logistics and fulfilment teams to ensure timely and accurate order processing and delivery. Collaborate with customer service teams to ensure seamless customer services, high customer satisfaction, and resolve issues quickly through the online store. Analyse data from Google Analytics, CRM systems, and other tools to monitor site traffic and customer More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior E-Commerce Manager - Warner Bros. Studio Tour London, the Making of Harry Potter

Leavesden, Hertfordshire, United Kingdom
Warner Media, LLC
tech. This role involves executing digital marketing initiatives such as SEO, SEM, email campaigns, and social media to drive traffic and sales, as well as analysing performance data and customer behaviour to identify growth opportunities. You'll develop and implement e-commerce strategies to boost online sales and enhance the customer experience, optimise the website for usability and … profit Your Role Accountabilities Regularly update product information, images, and descriptions to ensure accuracy, appeal, and consistency. Plan and execute seasonal and promotional campaigns to increase sales and boost customer engagement. Analyse customer behaviour and trends to identify growth opportunities and areas for improvement. Monitor website functionality and handle troubleshooting issues with the e-commerce platform, including technical … problems and user experience challenges. Coordinate with logistics and fulfilment teams to ensure timely and accurate order processing and delivery. Collaborate with customer service teams to ensure seamless customer services, high customer satisfaction, and resolve issues quickly through the online store. Analyse data from Google Analytics, CRM systems, and other tools to monitor site traffic and customer More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Snr Consultant AI/ML, Tech & Industry

London, United Kingdom
Amazon
From ideation through to build and then to operate, AWS ProServe is committed to helping customers accelerate their time-to-value. AWS ProServe engages in a wide variety of customer projects, providing collective AWS experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training … a unique balance of business knowledge and Technology depth in Artificial Intelligence and Machine Learning with delivery implementation experience. Their focus will be on providing pre-sales support with customer executives followed by hands-on-delivery for AI ML workloads. Successful candidates will have executive level experience in leading, defining, designing and deploying enterprise level strategic solutions leveraging Data … understanding of Machine Learning, Data and Business intelligence. The ideal candidate will also have experience with managing data at scale and automation. Key job responsibilities - Innovate - Engage with the customer's business and technology stakeholders to create a compelling vision of a data-driven enterprise in their environment. - Deliver value - Lead and support local ProServe delivery teams as a More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Product Owner - 21878 with Security Clearance

San Antonio, Texas, United States
Hybrid / WFH Options
HII Mission Technologies
adoption of various analytics and applications developed for cyber operations on the government owned Big Data Platform (BDP). Work will be onsite 4-5 days a week on customer site as well as travel up to 25% to support customers CONUS and OCONUS as necessary. Level Essential Job Responsibilities Establish, foster and strengthen relationships between company and targeted … Answer user questions and troubleshoot issues related to the platform. Responsible for understanding our technology/capabilities and championing accordingly. Provide company leadership updates on the project status, key customer engagements and overall assessment of the government's direction and adoption of capabilities. Work with the Enlighten's Customer Experience Group (CEG) to develop and implement development plans … working with existing customers. Help the Air Force project lead identify new market opportunities and target markets. Document and maintain opportunities in the company's CEG pipeline tools. Develop customer relationships and maintain updated knowledge of customer plans, programs, and general market intelligence. Develop an external network of solution partners and providers. Collaborate with internal marketing and engineering More ❯
Employment Type: Permanent
Salary: USD 175,000 Annual
Posted:

Product Owner (Hybrid) - 23231 with Security Clearance

San Antonio, Texas, United States
Hybrid / WFH Options
HII Mission Technologies
for cyber operations on the government owned Big Data Platform (BDP). Work is performed in a hybrid environment with some onsite work 1-2 days a week on customer site as well as travel up to 25% to support customers CONUS and OCONUS as necessary. Level Essential Job Responsibilities Establish, foster and strengthen relationships between company and targeted … Answer user questions and troubleshoot issues related to the platform. Responsible for understanding our technology/capabilities and championing accordingly. Provide company leadership updates on the project status, key customer engagements and overall assessment of the government's direction and adoption of capabilities. Work with the Enlighten's Customer Experience Group (CEG) to develop and implement development plans … working with existing customers. Help the Air Force project lead identify new market opportunities and target markets. Document and maintain opportunities in the company's CEG pipeline tools. Develop customer relationships and maintain updated knowledge of customer plans, programs, and general market intelligence. Develop an external network of solution partners and providers. Collaborate with internal marketing and engineering More ❯
Employment Type: Permanent
Salary: USD 170,000 Annual
Posted:

Senior Solution Architect

London, United Kingdom
SAP SE
individual contributions, and a variety of benefit options for you to choosefrom. Role Overview: The Senior Solution Architect for CX and CRM plays a pivotal role in driving successful customer engagements and major CX deals. This position requires a strategic thinker with a deep understanding of complex solution integration across front and back office systems. Key Responsibilities: Lead the … design and presentation of comprehensive CX & CRM architectures tailored to customer needs. Serve as a senior technical leader, guiding presales activities and ensuring alignment with customer objectives. Manage and coordinate complex customer engagements, collaborating with multiple teams to deliver integrated business solutions. Act as a key communicator for senior stakeholder management, including C-level executive briefings and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Product Strategy Manager

London, United Kingdom
Iwoca
of strategies to enhance iwoca's credit terms, including pricing, credit limits, and repayment terms. Identify and assess market opportunities to introduce new products or features, ensuring alignment with customer needs and business goals. Continuously question existing processes and the potential to refine user journeys, drive customer satisfaction and business outcomes. Analytics leadership: Lead experiments to test new … product concepts, iterating based on customer feedback and performance data. Build custom tools and data pipelines to investigate complex topics and enable the wider team to monitor the performance of products post-launch, using insights to inform future improvements. Combine quantitative data and qualitative insights to identify pain points and unlock growth opportunities. Coach strategy analysts to enhance their … buy-in from senior stakeholders. Work closely with Credit Risk, Data Science, Operations, and Commercial teams to ensure seamless execution of product initiatives. Be in constant dialogue with our Customer Acquisition teams (Brokers, Sales, Account Managers and Commercial Strategy) to tap into up to date feedback from both customers and intermediaries. Turn findings into strategy insights that support the More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Generative AI Solutions Architect - AWS National Security, AWS N with Security Clearance

Arlington, Virginia, United States
Amazon
automate solutions and drive down costs for customers. As part of the Specialist Solutions Architecture team, you will work closely with the other Specialist SAs to enable large-scale customer use cases and drive the adoption of AWS for AI platforms. You will interact with other SAs in the field, providing guidance on their customer engagements, and you … to fully leverage AI on AWS. You will also create field enablement materials for the broader SA population, to help them understand how to integrate AWS AI solutions into customer architectures. You must have deep technical experience working with technologies related to artificial intelligence, machine learning, deep learning, or generative AI. A strong statistics, mathematics, computer science, or technology … production applications. - Current, active US Government Security Clearance of Top Secret or above. PREFERRED QUALIFICATIONS - Experience working within software development or Internet-related industries - Experience migrating or transforming legacy customer solutions to the cloud - Experience with AWS technologies Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

LEAD FULL STACK ENGINEER

London, United Kingdom
Reply, Inc
enhance development processes and methodologies Evangelise a 'security by design' approach to all elements of software development Design, develop, test, and deploy robust and scalable software solutions Collaborate with customer product managers/owners, designers, and other stakeholders to understand requirements and translate them into technical specifications, clearly articulating pros and cons Bring a technology perspective to a broad … systems, and deliver high-quality, maintainable code Provide technical leadership across projects, establish best practices for software development at Storm Reply, and ensure design and development quality across multiple customer engagements Confident engaging with clients, discussing technical requirements, and clearly proposing how we can add value Proven track record in mentoring and developing engineering teams, aimed at growing the More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior D365 Project Manager

United Kingdom
HSO Enterprise Solutions GmbH
with capabilities that extend beyond a knowledge of ERP and its traditional implementation approach. Job Purpose Responsible for the successful delivery of projects, ensuring: A quality delivery across all customer engagements Achievement of profitable services performance High customer satisfaction levels on implementation Achievement of key project objectives Motivation of individual members of the project delivery team Key Responsibilities More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Adobe Services Sales Director

London, United Kingdom
iCiDIGITAL, Inc
Sales, Adobe - Europe Location: London, England (Remote Optional) Territory: Europe - Adobe Experience Cloud Services Company Overview Blue Acorn iCi, an Infosys company, is a leading digital consultancy specializing in customer experience, commerce, and data solutions. With a team of over 400 experts, we help global enterprises drive digital transformation at scale. From digitally native brands to legacy manufacturers, Blue … Acorn iCi empowers organizations to achieve unprecedented performance and customer engagement. Our services span strategy, analytics, design, and engineering-serving industries including media, consumer goods, retail, financial services, manufacturing, and technology. Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. Join our innovative and collaborative team to deliver extraordinary digital experiences for some of More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Director of Energy & Environment - City Science Consulting (London)

London, UK
Hybrid / WFH Options
City Science
Consulting Drive business growth through a systematic approach providing clarity, accountability, transparent progress monitoring and remedial action Build and maintain relationships with key clients, partners, and stakeholders ensuring successful customer engagements Be a key representative of the company externally Leadership Manage a team of engineers and consultants to ensure high-quality deliverables, foster a culture of collaboration and innovation … overall responsibility for successful project delivery across Energy & Environment ensuring: Clear monitoring against milestones, budget and quality Clarity and forward planning around resourcing needs Ensure the highest-levels of customer satisfaction Initiate remedial action as required to keep projects on track to deliver high quality, profitable projects delivered to agreed timescales Risk Management – taking responsibility for identifying, assessing, and More ❯
Employment Type: Full-time
Posted:

Senior Business Analyst - Guidewire Data Specialist

Bexhill-On-Sea, East Sussex, South East, United Kingdom
Hybrid / WFH Options
Hastings Direct
on the contribution of our talented colleagues. The CIO team plays a crucial role in this journey, working on cutting-edge projects that enhance our digital presence and improve customer engagement. We provide insurance to nearly four million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means More ❯
Employment Type: Permanent, Work From Home
Posted:

Applied Scientist , Customer Engagement Technology

London, United Kingdom
Amazon
The Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As an Applied Scientist, you'll own the definition and implementation of customer-focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP to transform complex business requirements and customer needs into innovative technology solutions. Your expertise will be key in shaping data-driven strategies and addressing complex data … scalable AI-powered technology solutions, prioritize initiatives, drive data-driven insights, and deliver business impact. This position will advance applied science best practices, leverage data and AI to drive customer experience (CX) improvements, and set new global standards for customer experience. This role requires you to work with a cross-functional team, including scientists, engineers, and product managers More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Applied Scientist , Customer Engagement Technology (London)

London, UK
Amazon
The Data and Artificial Intelligence (AI) team is a new function within Customer Engagement Technology. We own the end-to-end process of defining, building, implementing, and monitoring a comprehensive data strategy. We also develop and apply Generative Artificial Intelligence (GenAI), Machine Learning (ML), Ontology, and Natural Language Processing (NLP) to enhance customer service associate and customer experiences. As an Applied Scientist, you'll own the definition and implementation of customer-focused, AI-driven innovation in Amazon Customer Service globally, leveraging GenAI, ML, and/or NLP to transform complex business requirements and customer needs into innovative technology solutions. Your expertise will be key in shaping data-driven strategies and addressing complex data … scalable AI-powered technology solutions, prioritize initiatives, drive data-driven insights, and deliver business impact. This position will advance applied science best practices, leverage data and AI to drive customer experience (CX) improvements, and set new global standards for customer experience. This role requires you to work with a cross-functional team, including scientists, engineers, and product managers More ❯
Employment Type: Full-time
Posted:

Client Engagement Specialist

Staines, Middlesex, United Kingdom
Hybrid / WFH Options
Parkside
Our client is looking for a Client Engagement Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills. Sales skills an advantage Confident on the phone, telesales IT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for … existing customers from T& to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not … to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales & Upselling Opportunities More ❯
Employment Type: Permanent
Salary: GBP 31,040 - 38,000 Annual
Posted:

Client Engagement Specialist

Crawley, West Sussex, England, United Kingdom
Hybrid / WFH Options
Parkside Office Professional
Our client is looking for a Client Support Specialist to join their team. This is a Homebased role Looking for someone with strong admin skills, customer service skills.Sales skills an advantageConfident on the phone, telesalesIT literate Job Summary: Client Engagement is responsible for managing the renewal process of software licenses and service contracts for existing customers from T … to T4 customers. This role focuses on ensuring on-time renewal of customers' contracts and subscriptions, optimizing the conditions for both the customer and the company. The Client Engagement works closely with Customer success team to achieve renewal targets and contribute to the overall success of the company. Responsibilities (This list is not exhaustive and may be … to need) Contract Renewal Management: Track upcoming contract expirations and proactively engage clients for renewal. Generate renewal quotes and proposals. Ensure timely processing of renewals to prevent service disruptions. Customer Engagement & Relationship Building: Serve as the primary point of contact for renewal discussions. Address customer concerns related to pricing, licensing changes, and contract terms. Sales & Upselling Opportunities More ❯
Employment Type: Full-Time
Salary: £31,040 - £38,000 per annum
Posted:

Fraud SME – Senior Engagement Manager

London Area, United Kingdom
LexisNexis Risk Solutions
of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : The team drives customer engagement at executive levels, working closely with our clients to establish very good relationships with key stakeholders. About the Role : As a Senior Engagement Manager, you’ll work on an ongoing basis with our … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products More ❯
Posted:

Fraud SME – Senior Engagement Manager

City of London, London, United Kingdom
LexisNexis Risk Solutions
of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : The team drives customer engagement at executive levels, working closely with our clients to establish very good relationships with key stakeholders. About the Role : As a Senior Engagement Manager, you’ll work on an ongoing basis with our … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products More ❯
Posted:

Fraud SME – Engagement Manager

City of London, London, United Kingdom
LexisNexis Risk Solutions
of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The team drives customer engagement at executive levels, working closely with our clients to establish long term relationships with key stakeholders. About the Role: As an Engagement Manager, you’ll work on an ongoing basis with our clients … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities: Showing a good understanding of fraud and risk management, relating it to products More ❯
Posted:

Fraud SME – Engagement Manager (Russian speaking)

City of London, London, United Kingdom
LexisNexis Risk Solutions
of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders. About the Role : You will manage customer accounts post implementation acting as a fraud SME delivering on strategic … road maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products and service within the firm Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps Developing and delivering fraud strategies, providing solution training and transfer of knowledge Demonstrating a very good knowledge of More ❯
Posted:

Fraud SME - Engagement Manager (French speaking)

City of London, London, United Kingdom
LexisNexis Risk Solutions
of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders. About the Role : You will manage customer accounts post implementation acting as a fraud SME delivering on strategic … road maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products and service within the firm Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps Developing and delivering fraud strategies, providing solution training and transfer of knowledge Demonstrating a very good knowledge of More ❯
Posted:
Customer Engagement
10th Percentile
£30,000
25th Percentile
£39,063
Median
£55,000
75th Percentile
£73,750
90th Percentile
£95,125