176 to 200 of 945 Customer Engagement Jobs

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team: The team drives customer engagement at executive levels, working closely with our clients to establish long term relationships with key stakeholders. About the Role: As an Engagement Manager, you'll work on an ongoing basis with our clients to … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities: Showing a good understanding of fraud and risk management, relating it to products More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, About our Team : The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders. About the Role : You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road … maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products and service within the firm Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps Developing and delivering fraud strategies, providing solution training and transfer of knowledge Demonstrating a very good knowledge of fraud More ❯

by internationally renowned VCs, Luminance is the world's most advanced AI technology which is disrupting the global legal profession. A unique opportunity to join Luminance's growing global Customer Success team presents the opportunity to work with businesses spanning the top international law firms to household names in every sector spanning 60 countries including major manufacturing companies, high … to build rapport with customers, maintaining excellence in every interaction, with a strong drive for results. Duties will include a broad range of tasks including establishing and maintaining positive customer relationships; devising, implementing and project managing onboarding and rollout programs for customers spanning small/mid-size companies through to enterprises with thousands of users; training and advising customers … on product best practices; and minimising churn. They should also be able to provide insights on customer-to-business interactions using available data, improve customer experience through product support and feedback, and handle customer complaints and requests with professionalism. Successful candidates must be social, analytical, possess an aptitude for learning and using new software, and be able More ❯

translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining organizations like Intel, ASICS, WalkMe, and Canva are using AI technology to deliver multilingual, digital customer experiences at scale. While our core AI technology might share similarities with ChatGPT and Google Translate, it's what we do with it that makes LILT truly revolutionary. Our … patented Contextual AI Engine goes beyond basic translations, understanding the nuance of our customer's content and target audience to deliver hyper-accurate, business-focused results. Our connector-first approach seamlessly integrates with our customer's existing workflows, and our human-adapted feedback loop ensures continuous improvement, making LILT a constantly evolving AI partner for your global ambitions. … States Department of Defense, the United States Air Force, ASICS, and hundreds of global Enterprises. LILT is backed by visionary investors including Intel Capital, Sequoia Capital, and Redpoint. The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success and satisfaction of our diverse range of clients utilizing our language services More ❯

financial institutions, banks, globally-recognized brands, and Web3 companies, including BNY Mellon, BNP Paribas, ANZ Bank, Revolut, and thousands more. About the Team Reporting to our Global VP of Customer Success, the Strategic CSM Lead will manage Strategic accounts and our EMEA Renewals Team. Responsibilities include managing and optimizing the efforts of Strategic Customer Success Managers and Renewal … Managers to increase platform value realization. This leadership role aims to improve team performance through strong operations, execution, efficiency, and scale, ultimately driving customer retention, business expansion, adoption, and satisfaction within regional accounts. The Strategic CSM Lead plays a pivotal role in fostering long-term customer relationships, ensuring the company's growth and reputation. This position requires strategic … thinking, operational expertise, and exceptional leadership to drive success in the region. What You'll Do Team Leadership: Serve as a player-coach for a team of Strategic Customer Success Managers and Renewal Managers, collaborating with cross-functional partners. Foster a collaborative, customer-centric culture within Fireblocks and across teams to achieve customer success outcomes. Account Management More ❯

your birthday Up to 2 volunteering days per year Your own personal Soldo card Employee Assistance Programme Tax-efficient bike-to-work scheme The role We are seeking a Customer Success Team Lead for the UK & Ireland who will be responsible for leading a team of Customer Success Managers (CSMs). The team will focus on driving customer … expansion, and adoption across a diverse portfolio of mid-market and enterprise clients. Reporting to the Head of Sales UK & I, you will be a hands-on manager, supporting customer engagements while also owning team performance against upsell and retention targets. As a leader, you will help your team balance proactive use case-driven expansion with consultative support, ensuring … that every customer realises the full value of Soldo. You will collaborate closely with Sales, Pre-Sales, Onboarding, Professional Services, and Product Marketing teams to support smooth customer transitions and promote adoption. Your success will be measured by your team's ability to maintain high customer satisfaction, achieve upsell targets, and deliver world-class customer experiences. More ❯

Head of Customer Experience required on a hybrid basis in central Bristol (a day a week in London needed) Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service … to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic improvements … in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership & Function Build-Out: Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and More ❯

Your new company Ready to lead the charge in transforming customer experience at one of the UK's most exciting fintech scale-ups? This business are looking for a visionary Head of Customer Experience to take our service to the next level and make their customer journey a true market differentiator (this role is hybrid between Bristol … and London) Your new role As the Head of Customer Experience, you will be instrumental in ensuring this business's customer experience is best-in-class and a key differentiator for their product. You'll drive strategic improvements in customer service and service delivery across the business, working collaboratively with both internal and external stakeholders. Strategic Leadership … Function Build-Out: ? Define and execute the overarching customer experience strategy for the company, aligning it with company-wide objectives and market demands. ? Build out and lead their dedicated customer experience teams: the Knowledge Team, Quality Assurance and Performance Team, and Implementation and Delivery, fostering a high-performance culture across all functions. ? Own and optimise our Customer More ❯

ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more … effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with … resources and materials to facilitate the expansion of our processes across various industries and regions. We are seeking a highly skilled and experienced Principal/Enterprise IT Project Manager (Customer Engagement) to join our SaaS Professional Services Team . The ideal candidate will have a proven track record of successfully managing complex enterprise-level projects within the SaaS More ❯

ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more … effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with … resources and materials to facilitate the expansion of our processes across various industries and regions. We are seeking a highly skilled and experienced Principal/Enterprise IT Project Manager (Customer Engagement) to join our SaaS Professional Services Team . The ideal candidate will have a proven track record of successfully managing complex enterprise-level projects within the SaaS More ❯

creation of a broader, more inclusive category - API orchestration - that resonates with a much wider audience, including teams who've never touched GraphQL. We're looking for a Senior Customer Success Manager to join our Enterprise Solutions Customer Success team at Apollo and serve as a trusted advisor to some of the world's largest enterprises. In this … their API strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale … re passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact for Enterprise customers More ❯

to work for our global pharmaceutical client located in Moorgate, London. This role will support our efforts in forecasting, market research, analytics, and insights, with a specific focus on customer engagement. The successful candidate will play a key role in deploying a regional Core Europe and Canada (CER) tool into the UK market, ensuring alignment with stakeholders within and … onsite in Moorgate 2 days per week. Our client offers: Hands-on experience in a dynamic and innovative environment. Opportunity to work on impact projects with a focus on customer engagement. Mentorship and guidance from experienced professionals. Exposure to the Human Health Digital, Data & Analytics organisation. Role Functions: Assist in the deployment of the regional customer engagement tool into the UK market. Collaborate with stakeholders within and above the market to ensure alignment. Provide analytical support on customer engagement topics, including face-to-face interactions, email metrics, and website analytics. Contribute to the development of strategies and recommendations based on data analysis. Work closely with the UK Data & Analytics team and the broader CER More ❯

to work for our global pharmaceutical client located in Moorgate, London. This role will support our efforts in forecasting, market research, analytics, and insights, with a specific focus on customer engagement. The successful candidate will play a key role in deploying a regional Core Europe and Canada (CER) tool into the UK market, ensuring alignment with stakeholders within and … onsite in Moorgate 2 days per week. Our client offers: Hands-on experience in a dynamic and innovative environment. Opportunity to work on impact projects with a focus on customer engagement. Mentorship and guidance from experienced professionals. Exposure to the Human Health Digital, Data & Analytics organisation. Role Functions: Assist in the deployment of the regional customer engagement tool into the UK market. Collaborate with stakeholders within and above the market to ensure alignment. Provide analytical support on customer engagement topics, including face-to-face interactions, email metrics, and website analytics. Contribute to the development of strategies and recommendations based on data analysis. Work closely with the UK Data & Analytics team and the broader CER More ❯

subject matter experts, and CRM team members to oversee and coordinate assigned change initiatives, improvements, and project-related impacts. Ensure alignment with existing system capabilities and drive strong user engagement and satisfaction. Contribute fresh ideas, industry knowledge, and emerging technology insights to continuously enhance the performance and utility of the customer identity platform. Take initiative to refine support … processes, training materials, and communication strategies related to the customer identity platform. Actively contribute to various project streams involving updates to the customer identity platform, including: Integration efforts linked to system transitions (e.g., migration to next-gen ERP and customer engagement platforms). Connections with evolving sales infrastructures. Expansion of identity management functionalities for B2C and … B2B environments, including support for new digital portals. The position reports to the CRM functional lead and involves close cooperation with teams focused on Customer Service and Commercial Operations. Profile: Minimum 3 years working with a Customer Identity & Access Management solution (SAP CDC or equivalent). Proficient in English. Background in SAP-based systems such as CRM, S More ❯

Product Manager CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 75,000 + bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location West Midlands/Birmingham/Solihull … days per week in the office Salary £60,000 75,000 + bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

Product Manager – CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 – 75,000 bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location – West Midlands/Birmingham/Solihull – 2 days … per week in the office Salary £60,000 – 75,000 bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end delivery of … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

Product Manager – CRM/Customer Relationship Management/Product Management/Customer/Marketing/Sales/Data/AI/Based in West Midlands/£60,000 – 75,000 + bonus. One of our leading clients is looking to recruit a Product Manager with expertise in CRM. Permanent role Location – West Midlands/Birmingham/Solihull … days per week in the office Salary £60,000 – 75,000 + bonus You will collaborate closely with marketing, sales, customer success, engineering, and data teams to build and optimise customer journeys across multiple channels and building platforms. Responsibilities: Define and execute the CRM product roadmap aligned with business goals and customer needs. Own end-to-end … and analytics to define KPIs, measure campaign and product impact, and continuously optimise the CRM strategy. Identify opportunities to integrate CRM with other systems (e.g., CDPs, marketing automation tools, customer service platforms). Gather requirements from stakeholders, write user stories, and prioritise work in the product backlog. Stay up to date on CRM best practices, tools, and technologies to More ❯

team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Senior Engagement (Digital) Strategist Reports … to: Head of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) Where you shine As Senior Engagement Strategist, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful experiences. We work to anticipate emerging opportunities at the intersection of people, culture … technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is core to the VML Health strategy capabilit, providing leadership across strategy, and innovation More ❯

team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Senior Engagement (Digital) Strategist Reports … to: Head of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) Where you shine As Senior Engagement Strategist, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful experiences. We work to anticipate emerging opportunities at the intersection of people, culture … technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is core to the VML Health strategy capabilit, providing leadership across strategy, and innovation More ❯

Position Summary The Solutions Architect - Network role is to ensure and enhance a culture of solution and design excellence to create award winning customer solutions across our technical practices. The Solutions Architect - Network will serve along with a small team as solution/technical advisor for Claranet’s solutions, providing guidance and support on technology solutions that meet their … business objective and ensures superior customer experience. Role Mission Claranet’s strategy is to build long-term, trusted relationships with its customers by delivering market-leading, integrated managed services. The Solutions Architect - Network will serve as a technical advisor for Claranet’s solutions. Objectives and Key Results To create increased win probability in customer opportunities through the ability … To ensure that Network products and services are designed to the leading market standards, using where possible, repeatable designs. To serve as the Solutions Architect - Network aligned to agreed customer opportunities where hybrid solutions are required and provide guidance and support on technology solutions that meet the clients' business objectives. To develop and maintain relationships with key stakeholders of More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

is strong-and the scale is unreal. We're now reimagining just how much further we can take it. We're redesigning our growth engine-faster, smarter, and more customer-obsessed than ever. Fewer layers. Sharper strategy. Disciplined execution. A bias for action. We're looking for bold operators and builders ready to run at this opportunity, shape the … future of a scaled business, and leave their mark. About the Role We're looking for a Senior CRM Analyst to help power the personalization engine behind our customer engagement efforts. In this role, you'll work across campaign planning, execution, testing, and analysis-helping shape and deliver high-impact CRM programs that improve retention, engagement, and … you're someone who can jump from HTML QA to campaign analysis to audience logic without blinking-and who cares deeply about getting the right message to the right customer at the right time-this is your seat. What You'll Do Plan, execute, and optimize CRM campaigns across Email, SMS, and Push channels-aligned to lifecycle stages, regional More ❯

a variety of exciting projects in a collaborative and supportive team environment? Join our clients award-winning marketing services company based in Leicestershire, where your work will power innovative customer engagement solutions for top brands. We're looking for a full-stack web developer who is eager to take ownership of their code, contribute to meaningful projects, and … A genuine interest in building user-focused solutions using the latest web technologies Why Join? Be part of an innovative company with a proven track record in marketing and customer engagement Work on diverse and challenging projects that make a real impact Enjoy a mix of in-office collaboration and remote flexibility Friendly, supportive team culture with opportunities More ❯

as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity … capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional … gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical More ❯