226 to 250 of 983 Customer Engagement Jobs

executives, IT professionals and influencers at all levels. Your responsibilities will include driving ROI/economic related business development activities within AWS, together with the sales teams on strategic customer engagements. You will serve as an expert resource on the financial modeling of IT applications and infrastructures and quantification of value benefits. In appropriate cases you will bring in … other AWS resources as necessary to help our customers properly evaluate their IT options from an economic perspective. The ideal candidate will have financial acumen to drive an engagement and interact with AWS customers. The candidate will have the basic technical knowledge and business experience to communicate the economic benefits of computing to IT architects, engineering teams and C … detailed cost models for these environments. The ideal candidate will have demonstrated abilities to influence decision makers in a consultative selling approach (preferably through previous consulting, sales or similar customer experience) to progress decision making through their personal involvement with developing and presenting a compelling business case. Key job responsibilities Serve as a key member of the Business Development More ❯

The Customer Engagement Media Strategy & Activation team delivers powerful customer experiences across marketing touchpoints by using data and tools to bring marketing to life. We lead consumer analytics, business intelligence, and audience strategy for 1:1 marketing campaigns to improve targeting, messaging, and channel strategies using data-driven insights. In this role, you will ensure marketing campaigns … Google, Adobe Campaign, Braze, Salesforce, etc.) Experience leading and completing projects in a large, matrix organization Experience with Audience segmentation and activation tools (DMP, CDP, Data Onboarders) Understanding of Customer Data Strategy concepts (1st/2nd/3rd party data, Data Privacy and Suppression, Segmentation) Required Education: Bachelor's degree or equivalent experience. Preferred Qualifications Exposure to Advanced Analytics More ❯

of tax. Key job responsibilities As a Senior Product Manager - Tech, you will lead new, large product initiatives to define the long-term strategy and vision to meet emerging customer needs and tax regulations. You will handle complex product development and business management scenarios, proactively identifying gaps/opportunities to then develop a suite of products to solve the … problems. • Define product strategy, roadmap, and vision for tax product portfolio • Capture and translate complex tax requirements, regulations, and customer needs into technical specifications, user stories, and innovative user experiences • Drive alignment across cross-functional teams on product feature, business, and strategies • Manage end-to-end product development lifecycle • Build, maintain, and communicate comprehensive product launch plans, tracking deliverables … milestones, risks, and bottlenecks • Own customer engagement and communication for product updates • Establish KPIs, identify gaps, and drive continuous improvement of product performance About the team The Finance Technology Tax team builds technology to support Amazon's global tax teams (our customers). Our customers need to ensure that Amazon is compliant with the increasingly complex tax regulations. More ❯

An opportunity for an experienced to join a end-user organisation in London. In this role, you’ll be responsible for developing, customising, and configuring Microsoft Dynamics 365 Customer Engagement (CE), alongside working with the Microsoft Power Platform (Power Pages, Power Apps, etc.). This is a hands-on technical role, but you'll also play a key More ❯

segmentation Manage any errors or changes with the IT team Review the creative to ensure designs are consistent and on brand Set up new lifecycle email programmes to maximise customer retention and reduce churn. Promotional and CRM Comms Manage promotional emails, from content planning, to creation, testing, on time deployment and analysis Build emails using simple drag and drop … determine effectiveness - open, click, opt outs, sessions, revenue etc. Establish email performance benchmarks, summarise key insights, and recommend actions to improve email performance Create a testing plan to improve customer engagement and produce a log of what works and what doesn’t Work closely with the wider marketing teams to co-ordinate promotional messaging across the business. Proactive … messaging Review, map and improve customer journeys across purchasing, claims, refunds, rebooks underpayments, live chat etc. Understand churn points and make suggestions on how the business can improve Monitor CS pain points and ensure the business has adequate comms to combat these KNOWLEDGE & EXPERIENCE At least 2 years experience in a similar role managing emails and data analysis Experience More ❯

of high-visibility federal contracts across IT and mission support domains. SkillBridge participants will work closely with senior leadership and cross-functional teams to ensure program success, compliance, and customer satisfaction-while gaining practical exposure to contractor performance metrics, resource allocation, and contract delivery strategies. Key Responsibilities Support the full contract lifecycle: from transition planning and onboarding through performance … data reporting in accordance with documented process flows Monitor staffing levels, employee performance, and contract deliverables Prepare and deliver executive briefings, contract status reports, and internal updates Participate in customer engagement, site visits, and periodic Quality Management Reviews (QMRs) to support delivery of high-quality, compliant services Help prepare executive reports, deliverables, peer reviews, and audit-ready documentation … as defined in corporate policy Engage in customer communication and stakeholder management alongside senior PMs Contribute to proposal support, staffing plans, and operational planning for recompetes Required Qualifications Active-duty service member approved for participation in the DoD SkillBridge Program Bachelor's degree in business, operations, project management, logistics, or related discipline Demonstrated leadership and team coordination experience in More ❯

support. Oversee field investigations and product reliability programs, analyzing root causes and recommending corrective actions. Collaborate cross-functionally with Engineering, Quality, Sales, and Operations to manage escalations and drive customer satisfaction. Product & Service Readiness Develop and maintain comprehensive service plans, documentation, and readiness strategies for new product launches and lifecycle updates. Represent the Service function in New Product Development … real-world performance data. Strategic Planning & Execution Provide on-site support for complex installations and high-profile projects. Define and track annual operational goals aligned with business objectives and customer satisfaction. Manage departmental P&L, budgeting, and financial forecasting to support growth and efficiency. Partnerships & Innovation Build and maintain strong relationships with distributors, suppliers, and third-party service providers. … improvements to enhance delivery and differentiate Rapiscan in the market. Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting Monitor and report on KPIs, customer satisfaction, and operational performance. Participate in strategic planning with the Global Service Leadership Team to shape future service models. Ensure proactive risk communication and mitigation across all service operations. More ❯

support. • Oversee field investigations and product reliability programs, analyzing root causes and recommending corrective actions. • Collaborate cross-functionally with Engineering, Quality, Sales, and Operations to manage escalations and drive customer satisfaction. Product & Service Readiness • Develop and maintain comprehensive service plans, documentation, and readiness strategies for new product launches and lifecycle updates. • Represent the Service function in New Product Development … real-world performance data. Strategic Planning & Execution • Provide on-site support for complex installations and high-profile projects. • Define and track annual operational goals aligned with business objectives and customer satisfaction. • Manage departmental P&L, budgeting, and financial forecasting to support growth and efficiency. Partnerships & Innovation • Build and maintain strong relationships with distributors, suppliers, and third-party service providers. … improvements to enhance delivery and differentiate Rapiscan in the market. • Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting • Monitor and report on KPIs, customer satisfaction, and operational performance. • Participate in strategic planning with the Global Service Leadership Team to shape future service models. • Ensure proactive risk communication and mitigation across all service operations. More ❯

support. • Oversee field investigations and product reliability programs, analyzing root causes and recommending corrective actions. • Collaborate cross-functionally with Engineering, Quality, Sales, and Operations to manage escalations and drive customer satisfaction. Product & Service Readiness • Develop and maintain comprehensive service plans, documentation, and readiness strategies for new product launches and lifecycle updates. • Represent the Service function in New Product Development … real-world performance data. Strategic Planning & Execution • Provide on-site support for complex installations and high-profile projects. • Define and track annual operational goals aligned with business objectives and customer satisfaction. • Manage departmental P&L, budgeting, and financial forecasting to support growth and efficiency. Partnerships & Innovation • Build and maintain strong relationships with distributors, suppliers, and third-party service providers. … improvements to enhance delivery and differentiate Rapiscan in the market. • Collaborate with Service Sales to identify upsell opportunities and expand service offerings. Governance & Reporting • Monitor and report on KPIs, customer satisfaction, and operational performance. • Participate in strategic planning with the Global Service Leadership Team to shape future service models. • Ensure proactive risk communication and mitigation across all service operations. More ❯

KPIs to maximize system operational availability (Ao), implement and drive all aspects of Rapiscan's security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). You and your team will be the escalation point … upgrades and greater capabilities to our clients as technology and product enhancements and features evolve. You will work closely with the service management team in responding to and addressing customer complaints. Working with the service security team, you will analyze data to determine gaps in our service offerings (or tools) which are obstacles to growing the service business, executing … operational excellence/efficiency and maximizing customer satisfaction with the overall goal to increase our overall efficiency and reduce our cost to provide service. You will be a key member of CAPA review board and oversee the execution/follow-up of current CAPAs assigned to Service. Responsibilities Technical Leadership & Escalation Management Lead resolution of complex technical issues escalated More ❯

and completing configuration for our existing customers when requested. The role includes managing customers for up to six months onboarding them into Fourth, payroll and pension processing, delivering excellent customer service and daily problem solving. You will be a highly confident and motivated individual with prior experience in Fourth Solutions. This individual will work with our Sales, Project Management … Professional Services, Solution Consultants and Customer Success teams in every stage of the customer life cycle to provide new and existing customers with a quality implementation. You will work closely with Fourth's prospects and customers understanding their business, payroll and pension implementation to meet their requirements to enable the delivery of their payroll and pension that works … well for each customer creating value and maximising growth opportunities. You will develop a deep understanding of the implementation service and the ability to transform our customers' requirements as well as consulting on best practice within payroll and pension.You will build great relationships and act as an ambassador for the company and our products. The role Payroll & Pension Implementation More ❯

data infrastructure, for diverse catalog of Strategic Sourcing commodities. 3. Support new and ongoing business/system process improvements for NAPU Leadership and Strategic Sourcing 4. Triage Strategic Sourcing customer questions into Strategic Sourcing shared mailbox 5. Support development and upkeep of program continuity & standardization materials in order to maintain smooth operations 6. Deliverable status reporting 7. Support maintenance … Sourcing applications, automation, and data 1. Support ad hoc data requests from Procurement leadership and prepare data and insights for briefings 2. Support NAPU and Strategic Sourcing Annual Assessments (customer engagement, partnerships, G-invoicing GT&Cs and orders, agreement data, etc.) 1. Support development of stakeholder training materials Technical Skillsets: 1. Microsoft Excel - Business Data analysis. Ability to More ❯

Business Development Representative - UK, Nordics & DACH Emplifi's unified customer engagement platform empowers more than 20,000 of the world's leading brands to revolutionize the digital and social customer experience. With comprehensive and integrated social media marketing, social commerce, and care, combined with unified analytics and AI, Emplifi fuels growth resulting in happy customers, increased product … to cold call, as your success will depend on high levels of activity on the telephone and online tools like LinkedIn and Vidyard. An understanding of social marketing and customer experience tools would be beneficial to the role. What You'll Do Here Identify and contact key, relevant decision makers responsible for leading brands with a view of driving … information during our recruitment process in the Emplifi Recruitment Privacy Statement. Outpace your competition with easy-to-use, innovative solutions We're recognized as a market leader in innovation, customer support, and ease of use from these organizations. More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … growing team. As a Salesforce/HubSpot Analyst, you will be responsible for optimizing our CRM systems, ensuring data accuracy, and leveraging advanced features to improve sales, marketing, and customer service processes. You will work closely with cross-functional teams to analyze and report on CRM performance, implement process improvements, and ensure effective use of Salesforce and HubSpot tools. … insights for leadership and teams. Create and automate reports to track KPIs, lead conversion rates, sales pipeline, and marketing campaign performance. Process Optimization & Support: Collaborate with sales, marketing, and customer service teams to optimize CRM workflows and processes. Provide training and support for internal users to ensure proper usage and maximize the value of Salesforce and HubSpot tools. Stay More ❯

Solutions Architecture Specialist (Presales) Apply The Solutions Architecture (SA) organization serves as solution and product Subject Matter Experts, providing technical guidance at strategic points throughout the customer lifecycle. As Solution Specialists, we collaborate across multiple functions-including Sales, Solutions Engineering, Product Management, Marketing, and Professional Services-to help drive technical wins, align on customer use cases, optimize solution … drive pipeline momentum and close deals by delivering technical validation, product demonstrations, and hands-on enablement Deliver advanced product presentations, technical deep dives, evaluations, workshops, and POVs to align customer needs with product capabilities Translate customer business and technical challenges into scalable best practices, patterns, and reusable assets that accelerate field execution Develop and maintain deep expertise across … degree in an engineering or related program from an accredited college/university, or equivalent experience Strong ability to thrive in fast-paced environments with a focus on impactful customer engagement Ability to work independently with high autonomy in remote-first teams Excellent communication skills with experience creating and delivering technical content to audiences of varying expertise Deep More ❯

Posted Thursday, May 22, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve … customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. Our team members are our greatest assets, so we pride ourselves on being 'Employee First'. As such … employee experience and creating an exceptional company culture. We connect water, gas, and electric utilities, retailers, and energy service providers to their customers and their business operations, transforming the customer experience for the energy and utility industry. We work with our clients to transform their service delivery, focusing on enhancing their capability, ambition, and brand. Position Overview: The Senior More ❯

diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas. Combined, these guide us towards a shared vision in which brands around the world exceed customer expectations through the adoption of responsible marketing practices. The Product: Dotdigital is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed … customer expectations with highly personalized cross-channel journeys. With Dotdigital, marketers can seamlessly unify, enrich, and segment customer data. Breaking down data silos, Dotdigital streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Dotdigital makes it easy to automate deeply personalized experiences across web, email … the Role As a Software Engineer you will be working in one of our scrum teams, building new functionality, and scaling our platform to deal with our ever increasing customer and data volumes. Working in the Product Engineering team, you'll work alongside Product Managers, Quality Assurance Engineers, and many other talented people. We ship regularly, with automated deployments More ❯

securely and faster in the cloud. Through project-based support, our security consultants work with our customers on innovative solutions that promote cloud technology for the purpose of solving customer business problems faster and for long-term business expansion. The AWSI Professional Services Japan team is seeking a Senior Security Consultant who can lead a variety of customer … partners to provide technical assistance to customers to ensure they are successful in achieving their security business outcomes on AWS. This includes leading pre-sales on-site visits, understanding customer security and compliance requirements, and proposing and delivering security solution in customer engagements. These Global Engagements include short on-site or remote projects leading to architecture or compliance … data-driven, comfortable working effectively in a fast-paced, entrepreneurial environment, and is adaptable managing priorities and working effectively across a number of internal stakeholders. This role involves frequent engagement with both customer's technical and business stakeholder and a candidate who can effectively influence multiple internal and external teams and is viewed as a trusted advisor. About More ❯

Implementation Specialist III (FICA) Utility background is required United States Job Description Posted Monday, May 12, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps … utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. Our team members are our greatest … to prioritizing the employee experience and creating an exceptional company culture. Position Overview: The Senior Implementation Specialist at VertexOne will lead our clients through the implementation process of our Customer Information System (CIS) and analyze client business needs and translate them into functional and design specifications. This customer-facing role involves managing multiple projects and relationships, supporting software More ❯

Implementation Specialist II (FICA) Utility Background is Required United States Job Description Posted Monday, May 12, 2025 at 6:00 AM At VertexOne , helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps … utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It's been in the DNA of our people since we started supporting utilities' customer experience needs over 20 years ago. And that commitment continues to this day. Our team members are our greatest … and creating an exceptional company culture. About VertexOne: We connect water, gas, and electric utilities, retailers, and energy service providers to their customers and their business operations, transforming the customer experience for the energy and utility industry. We work with our clients to transform their service delivery, focusing on enhancing their capability, ambition, and brand. Position Overview: The Senior More ❯

potential. Title and Summary Manager, Product Management, NAM Security Solutions The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to … end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. This regional role for North America will play a pivotal part in partnering with the global product and regional customer teams to support our subscription management and dispute solutions. It is a non-technical position … focused on customer engagement. The candidate will ensure the products are successful throughout all phases of the lifecycle - create, sell, deliver, and run. The candidate will have responsibility for coordinating and scaling sales efforts, including the achievement of revenue targets. Additionally, they will support sales teams with webinars and training materials, all with the goal of delivering value for More ❯

potential. Title and Summary Manager, Product Management, NAM Security Solutions The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to … end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. This regional role for North America will play a pivotal part in partnering with the global product and regional customer teams to support our subscription management and dispute solutions. It is a non-technical position … focused on customer engagement. The candidate will ensure the products are successful throughout all phases of the lifecycle - create, sell, deliver, and run. The candidate will have responsibility for coordinating and scaling sales efforts, including the achievement of revenue targets. Additionally, they will support sales teams with webinars and training materials, all with the goal of delivering value for More ❯

in line with UK Go-to-Market (GTM) Strategies. The role will primarily be focused on supporting activity within the Pre-sales and bidding space. Through pragmatic, effective and customer focused presales, the role holder will contribute to targeted growth across our GTM. Working as part of the Netcompany GTM team the Data & AI Pre-sales Lead will support … all aspects of presales customer engagement, including exploratory meetings, workshops, bids, and overall account strategy discussions. They will be able to demonstrate and document all aspects of Netcompany focused solutions and so requires a broad technical understanding across Data & AI, Cloud, Solution Architecture, Data Engineering/Science/Governance and DevOps or DataOps, leveraging our capabilities and expertise … of Netcompany and supports lead generation, working with colleagues in Products & Marketing, and external lead gen agencies as appropriate Identify & propose new/refined Netcompany propositions based on market & customer needs analysis Provide feedback internally on customer needs and requirements Maintain an overall understanding of the technical and commercial developments within the markets in which Netcompany operate Maintain More ❯

low code customisations - developing power automate flows, creating power apps .NET API/integration projects Skills and Qualifications A proven track record in the technical development of Dynamics 365 Customer Engagement/CRM - customisation/configuration of system advancements, creating custom plug-ins/work flows Diverse modular exposure, with a focus on D365 sales functionality Technical strengths … in C#, JavaScript, .NET programming Strengths in Power Platform customisation - utilising power automate, developing Power Apps Integration's experience - .NET/Azure Confident stakeholder engagement skills - analysing business requirements, designing system solutions Whats on offer? A competitive starting base salary up to £80,000 (experience dependant) Attractive company bonus scheme alongside regular salary reviews Comprehensive benefits scheme including matched More ❯

low code customisations - developing power automate flows, creating power apps .NET API/integration projects Skills and Qualifications A proven track record in the technical development of Dynamics 365 Customer Engagement/CRM - customisation/configuration of system advancements, creating custom plug-ins/work flows Diverse modular exposure, with a focus on D365 sales functionality Technical strengths … in C#, JavaScript, .NET programming Strengths in Power Platform customisation - utilising power automate, developing Power Apps Integration's experience - .NET/Azure Confident stakeholder engagement skills - analysing business requirements, designing system solutions Whats on offer? A competitive starting base salary up to £80,000 (experience dependant) Attractive company bonus scheme alongside regular salary reviews Comprehensive benefits scheme including matched More ❯