26 to 50 of 583 Customer Engagement Jobs

The Project Manager will drive end to end delivery of projects to customers, maintaining communication with all stakeholders to ensure efficient and successful project delivery across the full client engagement lifecycle within scope, schedule, budget and quality parameters. Key responsibilities: Duties will include, but are not restricted to the following: - Successful project delivery - Plan and direct the overall project … of work through driving a clear vision and goals. - Be the go-to lead for the project team, customer and management owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation. - Successful commercial delivery of projects, within budget and agreed timescales. - Effective management of issues and risks ensuring that options and … reporting across the Delivery and Cloud Services Group functions to internal and external parties. - Ensure accurate and effective documentation and reporting during delivery and into service. Stakeholder management - Ensuring customer satisfaction and promotion of successful long-term customer relationship evidenced by successful on-boarding and customer retention. - Creating and retaining customer engagement throughout the whole More ❯

Quest Employment are looking for an experienced Customer service person to join our clients telecoms/broadband team based in Luton. The company promotes to delivering excellence services of landline and broadband across the UK since 2011. As theycontinue to grow, they arelooking for passionate individuals to join our dedicated team. If you're enthusiastic about customer service … and enjoy engaging with people, we want to hear from you! Role Overview: Quest are hiring a Part-Time Customer Engagement and Support Representative to join our clients team. Your role will be toconnect with existing and prospective customers who have recently received an order confirmation or lead generation from the company. Youll confirm details, provide friendly support … encourage customer satisfaction, and help drive sales including upselling additional services and promoting long-term customer loyalty. What Youll Do: ? Call customers whove received order confirmation letters to confirm details and gain their agreement to proceed ? Act as a helpful point of contact to support smooth onboarding and answer any immediate queries ? Promote customer retention through friendly More ❯

that's welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us. Jeppesen is seeking a highly skilled and motivated individual to join our Customer Success (CS) Organization as an Experienced Customer Success Manager(IC) in a Virtual role. All members of this team are laser focused to ensure our customers are realizing … value out of our products. Everyone is customer-facing and all are measured by retention, growth, positive sentiment via NPS & positive movement in customer health scoring. As a Customer Success Manager, you will play a crucial role in driving adoption, identifying expansion opportunities, and ensuring renewal for our Commercial Airline customers within Digital Aviation Services.You will be … services are primarily used by Pilots and Electronic Flight Bag (EFB) Administrators. Examples include EFB applications, Flight Deck Pro, EFB Tools, Navigation, and Charting solutions. Position Responsibilities: Keep the Customer viewpoint in the forefront of every discussion - Our customers (and what is best for them) comes first Understand and be able to incorporate the functions of the Customer More ❯

The Manager, Engagement Management (M3) leads a high-performing team of Engagement Managers across EMEA (UK, Germany, Amsterdam, and Dhaka), scaling delivery excellence for product onboardings. You'll balance people leadership (80%) with direct customer engagement (20%) -owning a small strategic onboarding portfolio while coaching, resourcing, and developing the team to exceed outcomes and utilization targets. … This role sits within Customer Success's Onboarding organization and is pivotal to timetovalue, CSAT, and growth through service attach Job Responsibilities Lead & develop the EMEA EM team ( 80%) Coach, grow, and performancemanage a distributed team; keep a strong bias toward internal mobility to maintain cohesion across regions. Manage capacity and utilization: assign onboardings, forecast, and approve weekly/… monthly time in Kantata; ensure EMs meet 60% utilization. Maintain operational cadence: project hygiene, EOM finance processes, holiday approvals for customer continuity, and leadership updates. Drive continuous improvement: lead/co-lead internal transformation initiatives; champion cross-product enablement and cross-training; share best practices. Elevate outcomes: improve timetovalue, project progression, CSAT 4.0, and newhire timetoproductivity (target 60% customer More ❯

constituent experiences. We realize that new insights can come from everywhere in the organization, and we know the next big idea could be yours! We are hiring a Senior Customer Success Manager to join our Public Sector team. To achieve the significant opportunity ahead, Adobe Customer Success needs to lead the post-sales customer experience, driving adoption … and value for our customers. In this role, you will serve as an industry-specialized Customer Success manager passionate about helping your accounts achieve their goals for improved digital experiences, unifying voices across Adobe for a cohesive plan of action, and quantifying impact along the way. CSMs deliver an outstanding experience for Adobe's top customers, including responsibilities for … use case adoption, advocacy and value realization. We hire dynamic, hardworking, and creative individuals, adept at storytelling who thrive in fast-paced environments. What You'll Do: The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies, and frameworks for measurable impact. You will use strong executive presence More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … sustained outcomes by delivering methodologies that drive product adoption, solution expansion, and long-term growth. As a CSM, you'll build relationships and demonstrate an understanding of the Intercom customer journey. You'll be equipped to guide customers over their hurdles, delivering value realization through proactive and programmatic customer engagement and best practices. You'll use your More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime … prevention, compliance and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime … prevention, compliance and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities More ❯

Overview Department: Commercial Employment Type: Full Time Location: UK or Germany or Poland Job title: Customer Success Manager - Registry and Reseller Description Shape the future of digital identity with us! Are you passionate about innovation, customer experience, and making the internet more accessible? Join our Registry & Reseller Division as a Customer Success Manager and help empower registries … grow their online presence. Our division partners with trusted names and brands across the globe, delivering tailored solutions to meet the unique needs of our B2B customers. As a Customer Success Manager, you'll play a key role in driving account growth, retention, and satisfaction for our registry and reseller clients. Key outcomes of the role Customer Engagement … registry and reseller customers via chat, email, phone, and video calls. Provide specialised support for domain management, SSLs, DNS, and integration, ensuring customers benefit fully from our solutions. Address customer inquiries, complaints, and technical challenges efficiently, collaborating with internal teams to resolve issues and improve satisfaction. Develop and deliver onboarding and education programs, including demonstrations on domain tools, API More ❯

Customer Project Manager Are you a customer-focused Project Manager with a passion for delivering seamless implementations? Do you thrive in a fast-paced environment where collaboration, innovation, and customer satisfaction are at the heart of everything you do? If so, I'd love to hear from you! Role Overview As Customer Project Manager, you’ll … be the driving force behind the successful onboarding of my clients' largest customers. Working closely with Product and Service Delivery teams, you’ll manage internal resources and customer stakeholders to ensure a smooth, efficient, and high-impact implementation experience. Key Responsibilities Customer-Centric Project Management: Lead end-to-end projects, ensuring a smooth transition from initial agreement to … detailed project plans, track milestones, and guide customers through every step of their onboarding journey. Process Design & Optimisation: Continuously refine onboarding processes to enhance efficiency and deliver an exceptional customer experience. Cross-Functional Collaboration: Partner with Product, Service Delivery, Sales, and other internal teams to align project requirements and expectations, always keeping the customer’s needs front and More ❯

Principal Customer Success Manager, Strategic France (French Speaking) Sales Paris, France Remote, UK Remote, Poland Amsterdam, Netherlands Remote, Germany Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country … where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company. Atlassian is looking for a Principal Customer Success Manager, Strategic Atlassian Customer Success Managers strive to help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained business outcomes by delivering standard … methodologies at scale that support product adoption, solution expansion, and long-term growth of customer users. As a CSM, you'll build relationships and and demonstrate a deep understanding of the Atlassian customer journey. You'll be equipped to guide customers over their hurdles, delivering value through proactive and programmatic customer engagement and best practices - whether More ❯

a 1 year FTC role. Are you passionate about giving customers the richest, most inspiring experience in their shopping journey? Do you like to dive deep to understand how customer-centered solutions drive measurable results? Do you enjoy working closely with the business, scientists and software engineers to build scalable products? You are in the right place! Come join … organization is looking for a Business Intelligence Engineer. The position can be based in Amsterdam/London/Luxembourg/Barcelona. The PRIMAS team provides a comprehensive understanding of customer segments, affinities and lifetime value. We use the latest data science tools and advanced analytical techniques to study customer purchase and engagement behaviors and generate actionable insights … on where, when and how we provide products and programs to our customers to meet their needs and to delight them. We help to increase customer engagement, sales and marketing efficiency. Our systems are built entirely in-house and on automated large-scale analytics systems. You will generate insights, design/deliver/measure experiments and strategies across More ❯

life, and to support them in bringing their authentic selves to their day, every day. Our working philosophy is that "EX = CX": when employee experience is excellent, so is customer experience. We support multiple Employee Resource Groups (ERGs), and offer a working environment that supports healthy work/life balance, including floating holidays and a quarterly, no-questions-asked … wellness day. Position Overview As a Principal Customer Success Manager (CSM) with a technical focus, you will be a trusted advisor and strategic partner to high-value accounts, leveraging your deep product knowledge and consultative skills to maximize customer value. Working closely with implementation, support, sales, and engineering teams, you'll help customers unlock the full potential of … our solutions, identify upsell opportunities, and drive retention and growth. This role requires strong relationship management, technical understanding, and proactive collaboration to ensure seamless, high-impact customer experiences Job Responsibilities Customer Liaison: Build and maintain strong relationships with key customer contacts, implementation teams, partner implementers, and internal stakeholders to ensure continuity and progress on large-scale service More ❯

Customer Success Manager SaaS RegTech Scale-Up UK (Hybrid -1 day in office per week) £70k - £75k + Bonus + share options Why this role matters If you're excited by the idea of shaping how customers experience a fast-scaling RegTech platform, this role is for you. The company have just re-engineered their platform and are entering … a major growth phase. You'll be at the centre of that journey, leading how clients are onboarded, supported and engaged while helping set the bar for customer success in the industry. What's in it for you A seat at the table - Work closely with founders who've already built and exited a successful consultancy. You'll influence … decisions that shape the customer journey and overall growth trajectory. Real ownership - You won't just run support; you'll design the function, scale it and make it your own. Future upside - Alongside a competitive salary, the generous share option scheme means you'll share in the company's success. Cutting-edge tools - The company are embedding AI into More ❯

WHO WE ARE Equiem is a leading global SaaS Proptech company revolutionising the real estate industry. We empower property professionals with innovative solutions that streamline their workflows, enhance customer experiences, and drive business growth. Our cutting-edge technology has transformed how landlords digitise their buildings and makes them exciting, productive, and vibrant places to work. Equiem started with two … and our app lives in 800+ buildings worldwide, including many of the world's most recognisable skyscrapers and campuses. THE ROLE We're looking for a proactive, results-driven Customer Success Manager (CSM) to join our London team . In this role, you'll combine strategic thinking with hands-on execution, ensuring our clients get the most from Equiem … portfolio of UK and EU clients, guiding them to achieve their business goals while building strong, lasting relationships. Your project management skills, initiative, and go-getter attitude will drive customer engagement, satisfaction, and long-term success. This role is mainly home-based in the UK and occasional in-person collaboration in London. Where you'll spend your time More ❯

competitive salaries. Position Summary ArisGlobal is looking for a strong product leader to join the NavaX team to help scale our AI-enabled platform and drive strategic execution across customer, market, and cross-functional initiatives. We are seeking a skilled and motivated individual who will support the General Manager of NavaX in delivering measurable ROI through targeted growth programmes … customer engagement strategies, and operational enablement across GenAI capabilities. NavaX is entering a critical growth phase, scaling its AI capabilities across global markets and delivering transformative value to life sciences customers. This role is designed for someone who is immersed in the pace and potential of AI developments and thrives in execution - ensuring that cross-functional teams are … aligned and delivering against performance goals, while representing NavaX in selected customer and industry engagements. The individual will report to the General Manager, NavaX. Responsibilities Drive strategic execution across NavaX's AI-enabled product portfolio, ensuring alignment with measurable customer outcomes. Coordinate cross-functional delivery efforts, ensuring operational momentum across product, engineering, delivery, and commercial teams. Develop and More ❯

We are working with an SME FinTech firm who are seeking a Customer Marketing Manager to oversee and execute marketing initiatives that enhance customer engagement and drive retention. This permanent role offers an excellent opportunity to shape impactful campaigns within a collaborative marketing team. Client Details This opportunity is with a medium-sized organisation operating within the … FinTech industry. Known for its innovative approach, the company focuses on delivering high-quality solutions and fostering long-term client relationships. Description Responsibilities for the Customer Marketing Manager - Tech/Saas Role will include: Develop and implement customer marketing strategies to drive engagement and retention. Collaborate with internal teams to create targeted campaigns and customer-focused … content. Analyse customer data to identify trends and opportunities for tailored marketing efforts. Manage customer communication channels, ensuring consistency and relevance. Monitor and report on the performance of marketing activities, providing actionable insights. Work closely with the sales team to align customer marketing initiatives with business objectives. Organise and manage customer events, webinars, and workshops to More ❯

hybrid working. The role Reporting directly to the Sales Director and liaising closely with your colleagues in the UK and globally, you ll be focused on expanding our EMEA customer base by identifying and winning new business customers.? Duties: Driving new business opportunities within the EMEA region and securing contracts with new customers against your targets Driving the entire … sales cycle from initial customer engagement to close Managing pipeline coverage to generate own leads in addition to those provided through daily prospecting via email, LinkedIn and phone Consulting with prospects about business challenges and requirements around cybersecurity Maintaining a high level of relevant domain knowledge and having meaningful conversations with prospects Drafting and delivering winning proposals, working … with our technical team where required to address customer requirements Reporting on sales activity and ensuring the CRM (Salesforce) is maintained daily with new business activity, keeping detailed notes on prospect and customer interactions Providing feedback and ideas on ways to decrease the sales cycle, enhance sales, and improve company brand and reputation Conducting all sales activities with More ❯

Sponsorship is not required for this opportunity Seeking a Dynamics 365 Developer for a leading client in Burton to design, develop, and implement solutions within the Dynamics 365 Customer Engagement (CE) platform. The role includes customising entities, plugins, workflows, and integrations to enhance CRM operations and meet business needs. Responsibilities also involve collaborating with cross-functional teams and … The developer is expected to stay current with Dynamics 365 CE advancements to maintain system performance and data integrity. Key skills and responsibilities, Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions, including plugins, workflows, and integrations to meet business requirements. Collaborate with analysts to gather and document detailed technical specifications. Develop and deploy Power Platform solutions More ❯

Title: Management Accountant Location: Hybrid (Hemel Hempstead) Salary: From £42,000 per annum, depending on skills and experience Job Type: Full Time, Permanent Eckoh is a market leader of Customer Engagement Security Solutions, supporting an international client base from our offices in the U.S. and the U.K. Eckoh is owned by Bridgepoint one of the world's leading … offer sponsorship and therefore candidates must have the legal right to live and work in the UK to be considered for this role. What do we do? Eckoh's Customer Engagement Security Solutions help our clients to take payments and transact securely with their customers through all engagement channels. The solutions, which are delivered globally through our … cloud platforms and protected by multiple patents, remove customer's sensitive personal and payment data from client's contact centres and IT environments. They provide merchants a simple and effective way to reduce the risk of fraud and data breaches, become compliant with security regulations, as well as enhancing their brand and increasing customer satisfaction. The Role: In More ❯

teams across regions to work smarter and faster without sacrificing control or compliance. Join us and make an immediate impact in the digital world. What's the role? The Customer Success Manager is responsible for managing a portfolio of customers within our customer success framework. This role is focused on managing key accounts, ensuring full customer engagement, providing high-level merchandising and program/project management, and driving the renewal and expansion of customer relationships. The CSM serves as a trusted advisor, aligning our solutions to the customer's strategy while also identifying opportunities for growth. What will you do? Customer Relationship & Account Management: Act as the primary point of contact for a … portfolio of customers. Build and maintain trusted relationships with key stakeholders and executive sponsors. Understand customer goals and objectives and align product usage to maximise value. Deliver product roadmap updates, introduce new solutions, and gather roadmap input. Drive the creation and execution of engagement/success plans and customer scorecards. Perform service reviews. Ensure consistent communication and More ❯

IT and the business to gather requirements, look for opportunity and deliver, test and document service improvements across the Dynamics 365 services.The Job* Implement and configure Microsoft Dynamics 365 Customer Engagement modules to meet business requirements which include entities, forms, views, workflows, Power Automate flows and business rules.* Support Digital Transformation deployment, go live, service introduction and post … system performance and functionality.* Conduct thorough testing of customisations and configurations, identifying and fixing bugs and issues as they arise.What you need:* In-depth understanding of the Dynamics 365 Customer Engagement (CE) platform, including its architecture, entities, relationships, security model, and customisation.* Proficiency in programming languages including C#, JavaScript and JSON with strong knowledge in Dynamics CRM and More ❯

the strategic direction for our campaigns and collector experience. This is an exciting opportunity for an experienced CRM professional who combines a strategic mindset with a deep understanding of customer engagement, data analytics, and creative marketing. What the job involves: CRM & Retention strategy Lead the overall CRM and retention strategy, ensuring alignment with Avant Arte's business objectives … and marketing goals. Own and optimise the health of Avant Arte's mailing list to drive sustainable revenue growth - balancing frequency, engagement, and churn through data-led experimentation and segmentation. Stay ahead of industry trends, emerging technologies, and best practices to ensure Avant Arte remains at the forefront of CRM strategy. Provide leadership and mentorship to the CRM team … offering strategic guidance and support in executing campaigns. Release marketing Oversee the development and execution of comprehensive email marketing plans for each release, aiming to maximise sales, engagement and long-term retention. Lead the strategic approach for each release, balancing consistency with creative flexibility, while focusing on efficiency and scalability. Develop structured methods for segmenting and targeting relevant audiences More ❯

About your role: At British Gas, we're redefining the way our customers experience energy and home services. At the heart of this transformation is our Membership proposition - a customer-centric scheme designed to reward, engage, and build lasting relationships with our customers. We're looking for a commercially-minded, analytical, and customer-obsessed Digital Product Manager to … lead and evolve our Membership offering. You'll drive the strategy, performance, and optimisation of our membership proposition, collaborating across digital, commercial, marketing, and customer experience teams to deliver maximum value for both our customers and the business. Responsibilities of the role: Own the end-to-end performance of the Membership product, with a focus on acquisition, engagement, retention, and lifetime value. Define and deliver the Membership strategy and roadmap, ensuring alignment with broader business goals and customer needs. Continuously improve the digital customer experience across touchpoints-simplifying sign-up, driving engagement, and enhancing perceived value. Leverage data and insights to identify new opportunities, refine features, and inform key product decisions. Lead conversion rate More ❯

About your role: At British Gas, we're redefining the way our customers experience energy and home services. At the heart of this transformation is our Membership proposition - a customer-centric scheme designed to reward, engage, and build lasting relationships with our customers. We're looking for a commercially-minded, analytical, and customer-obsessed Digital Product Manager to … lead and evolve our Membership offering. You'll drive the strategy, performance, and optimisation of our membership proposition, collaborating across digital, commercial, marketing, and customer experience teams to deliver maximum value for both our customers and the business. Responsibilities of the role: Own the end-to-end performance of the Membership product, with a focus on acquisition, engagement, retention, and lifetime value. Define and deliver the Membership strategy and roadmap, ensuring alignment with broader business goals and customer needs. Continuously improve the digital customer experience across touchpoints-simplifying sign-up, driving engagement, and enhancing perceived value. Leverage data and insights to identify new opportunities, refine features, and inform key product decisions. Lead conversion rate More ❯