26 to 50 of 867 Customer Engagement Jobs

Job Details: Customer Success Manager, German Speaking Vacancy Name: Customer Success Manager, German Speaking Employment Type: Permanent Location: UK - Remote Customer Success Manager - UK based (German Speaking) Summary As a Customer Success Manager at Smart Communications, you will act as a trusted strategic advisor, building and maintaining strong relationships with enterprise clients to drive long term … success. Your primary goal will be to foster customer retention and growth, maximise ROI, and encourage advocacy through effective engagement strategies. The ideal candidate will possess a blend of strategic vision and tactical execution, leveraging a deep understanding of client needs to promote product adoption, reduce risks, and identify opportunities for continuous improvement. You will play a critical … role in enhancing renewal predictability, boosting gross retention, and optimising utilisation. Your efforts will contribute to shaping a customer focused engagement model that delivers measurable business outcomes and lasting impact. About Smart Communications Smart Communications is the trusted choice for regulated enterprises looking to modernise complex processes and connect with customers in the moments that matter most. Our More ❯

and succeed. Job Title The Global Managing Partner (MP) Global Account Chief Expert is the worldwide General Manager and Executive Sponsor accountable for leading the end to end strategic customer engagement of a Platinum account, the top tier in the Strategic Customer segment. In this role, the Managing Partner leads the overall strategic and sustainable engagement with the customer and ecosystem, proactively driving initiatives that increase the customer's commitment to and investment in joint business innovation, accelerating innovation adoption and business impact. This results in growth in share of wallet, total revenues across SW, Services and Cloud, and reference ability. The Managing Partner develops the business and digital transformation strategy, leads the … vision for the global account team, and embraces and models the best practices of Strategic Customer Engagement (SCE), including orchestrating multi year jointly committed road maps enabled by the four panel model, an annual account plan, and joint governance created and executed by the Managing Partner and the customer's named SAP Executive Sponsor. The Managing Partner More ❯

HCLTech’s Microsoft Business Applications Practice (MBAP) is seeking a D365 CE (CCaaS & Customer Service AI) Solution Architect to join our award-winning and growing team. This individual will collaborate with business analysts and other team members to determine the best design approach regarding the overall solution including system design, data integration and migration. The D365 CE (CCaaS & Customer Service AI) Solution Architect carries the ultimate responsibility for meeting the customer requirements and completing the project. Role Summary We are looking for a Solution Architect with deep expertise in Dynamics 365 Customer Engagement, specializing in Contact Centre as a Service (CCaaS) solutions. The ideal candidate will have a proven track record of architecting and delivering … and voice, AI-driven agent assist, and telephony integration. You will lead the architecture and technical design of complex CCaaS implementations for enterprise clients, ensuring scalable, intelligent, and seamless customer engagement across all service channels. Key Responsibilities Strategic Solution Architecture Own the end-to-end solution design for CCaaS implementations on Dynamics 365, covering customer service, omnichannel More ❯

feel solidifies and reflects on the outstanding calibre that makes us truly one team. We seek ambitious individuals passionate about Project Management and Cyber Security to join us as Customer Success Managers at Bridewell. Candidates should have proven experience in Customer Success, Relationship Management, Customer Onboarding, Implementations, or Project Management-preferably within Cyber Security. This role is … crucial in helping customers realize value from their investments and ensuring high-quality service delivery from internal teams. A Customer Success Manager plays a critical role in the Managed Security Services Team at Bridewell, focusing on helping customers realize value from their investments. You will support onboarding, development, and maintenance of customer relationships throughout the service lifecycle, promoting … growth and retention while advocating for customers within the company. This role also involves driving excellence in service delivery to ensure high customer satisfaction, as well as defining continuous improvement and developing processes for consistent service management. Role Responsibilities Build and maintain trusted and transparent customer relationships, acting as the day-to-day contact for Services provided by More ❯

The Manager, Engagement Management (M3) leads a high-performing team of Engagement Managers across EMEA (UK, Germany, Amsterdam, and Dhaka), scaling delivery excellence for product onboardings. You'll balance people leadership (80%) with direct customer engagement (20%) -owning a small strategic onboarding portfolio while coaching, resourcing, and developing the team to exceed outcomes and utilization targets. … This role sits within Customer Success's Onboarding organization and is pivotal to timetovalue, CSAT, and growth through service attach Job Responsibilities Lead & develop the EMEA EM team ( 80%) Coach, grow, and performancemanage a distributed team; keep a strong bias toward internal mobility to maintain cohesion across regions. Manage capacity and utilization: assign onboardings, forecast, and approve weekly/… monthly time in Kantata; ensure EMs meet 60% utilization. Maintain operational cadence: project hygiene, EOM finance processes, holiday approvals for customer continuity, and leadership updates. Drive continuous improvement: lead/co-lead internal transformation initiatives; champion cross-product enablement and cross-training; share best practices. Elevate outcomes: improve timetovalue, project progression, CSAT 4.0, and newhire timetoproductivity (target 60% customer More ❯

Senior Customer Analyst - Loyalty Location: London Salary: Up to £70,000 + discretionary bonus Benefits: Pension up to 12% (8% employee contribution) We are looking for a Senior Customer Analyst focused on loyalty and customer engagement to join a leading global online marketplace. This strategic role uses data and analytics to shape loyalty initiatives that drive … retention, repeat behaviour, and long-term customer value. What You'll Do: Analyse customer behaviour across loyalty programmes to identify opportunities for engagement and retention. Build and manage the Single Customer View (SCV) to unify customer data and enable personalised experiences. Recommend improvements to loyalty propositions, including tiers, rewards, and experience enhancements. Partner with marketing … data, and global teams to deliver and measure loyalty initiatives. Use advanced analytics and storytelling to influence loyalty strategy and maximise customer lifetime value. Example Projects: Redesign loyalty programmes to increase engagement and repeat purchases. Develop SCV integrating purchase, engagement, and loyalty data. Model customer value to understand the impact of loyalty participation. Benchmark competitor loyalty More ❯

a commercial mindset are at the heart of its culture, empowering teams to make a measurable impact on business performance. THE TEAM You'll join a specialist pricing and customer engagement function focused on subscription strategy for one of the UK's most prestigious news titles. The team includes a Pricing Manager, and an Analyst, working together to … understand customer behaviour, optimise value propositions, and drive sustainable growth. The environment is highly collaborative, working closely with colleagues in sales, marketing, and finance to shape data-driven decisions that influence how millions engage with the brand. THE ROLE This is a commercially focused analytical role, sitting within the wider retention and customer engagement team. You'll … be responsible for analysing and optimising subscription pricing and propositions, ensuring they remain competitive in a dynamic market while maximising acquisition, engagement, and retention. Working closely with multiple stakeholders across the business, you'll translate complex data into clear, actionable insights and stories that inform strategic decisions. The role covers all subscription tiers - including digital, student, and specialist add More ❯

Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Role About the Company: Our client is a leading eCommerce software provider based in Leicester (20 minute walk … from train station). Their mission is to reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role: As a Junior Customer Support Executive Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question. Your key … responsibilities will include: Efficiently responding to inquiries via live chat Taking full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process Escalating complex issues to senior team members (product specialists) and developers by logging support tickets Creating accurate instant set-ups via live chat, sharing articles and creating snippets Enhancing our More ❯

Lead levels available £45k to £95k DoE plus 15% clearance bonus Must be willing to be full-time on-site in Cheltenham Skills required in machine learning, GenAI, NLP, Customer Engagement/Consultancy Who are we? We are recruiting Junior, Senior and Lead Data Scientists with AI specialism and enhanced DV Clearance for a prestigious client to work … look forward to hearing from you. KEY SKILLS: Data Science/Data Scientist/AI Engineer/AI/Machine Learning/ML/NLP/GenAI/Stakeholder Engagement/Customer Engagement/AWS/Azure/Cloud/Docker/Kubernetes/CI/CD/Deep Learning More ❯

Dynamics 365 CE Functional Consultant Glasgow, Birmingham, Manchester, London & More - Flexible, Hybrid working model. Our client is seeking a skilled Functional Consultant with expertise in MS Dynamics 365 Customer Engagement and Power Platform, offering the chance to immerse yourself in a collaborative team where your contributions will be valued and impactful. Key Responsibilities: - Leverage your expertise in MS … Dynamics 365 Customer Engagement to drive customer solutions. - Collaborate with team members to innovate and enhance service delivery. - Participate in strategic projects that shape the future direction of customer engagement. - Utilize your problem-solving skills to address challenges and improve processes. Skills Required: - Proficiency in MS Dynamics 365 Customer Engagement. - Strong analytical and communication skills. More ❯

Dynamics 365 CE Functional Consultant Glasgow, Birmingham, Manchester, London & More - Flexible, Hybrid working model. Our client is seeking a skilled Functional Consultant with expertise in MS Dynamics 365 Customer Engagement and Power Platform, offering the chance to immerse yourself in a collaborative team where your contributions will be valued and impactful. Key Responsibilities: - Leverage your expertise in MS … Dynamics 365 Customer Engagement to drive customer solutions. - Collaborate with team members to innovate and enhance service delivery. - Participate in strategic projects that shape the future direction of customer engagement. - Utilize your problem-solving skills to address challenges and improve processes. Skills Required: - Proficiency in MS Dynamics 365 Customer Engagement. - Strong analytical and communication skills. More ❯

Dynamics 365 CE Functional Consultant Glasgow, Birmingham, Manchester, London & More - Flexible, Hybrid working model. Our client is seeking a skilled Functional Consultant with expertise in MS Dynamics 365 Customer Engagement and Power Platform, offering the chance to immerse yourself in a collaborative team where your contributions will be valued and impactful. Key Responsibilities: - Leverage your expertise in MS … Dynamics 365 Customer Engagement to drive customer solutions. - Collaborate with team members to innovate and enhance service delivery. - Participate in strategic projects that shape the future direction of customer engagement. - Utilize your problem-solving skills to address challenges and improve processes. Skills Required: - Proficiency in MS Dynamics 365 Customer Engagement. - Strong analytical and communication skills. More ❯

solution architecture across the Dynamics 365 ecosystem . About the Role As Lead Solution Architect, you’ll define and deliver end-to-end solutions across: Dynamics 365 Business Central Customer Engagement apps (Sales, Customer Service, Field Service) Power Platform (Power Apps, Power Automate, Power BI) Integrations with Microsoft 365 and Azure services Key Responsibilities Own solution architecture … consultants and developers. What We’re Looking For Proven experience as a Solution Architect or similar senior role within the Microsoft ecosystem. Deep knowledge of Dynamics 365 Business Central , Customer Engagement , and Power Platform . Strong understanding of Azure and Microsoft 365 integrations. Excellent communication and stakeholder management skills. Ability to lead complex projects and mentor technical teams. More ❯

key skills, experience and attributes we're looking for you to bring: Significant hands-on experience in data analytics (exploratory and descriptive analysis), preferably in a Marketing, CRM, or customer-focused role. Advanced SQL skills (analytical functions, window functions, pivots) — confident working with raw, unstructured data to build analysis-ready datasets. Strong grasp of marketing metrics, funnel performance, customer segmentation, and attribution models. Experience with data visualisation and BI tools (preferably Looker), and the ability to translate complex data into clear business insights. Familiarity with customer engagement and experimentation tools (e.g., Braze, Optimizely). Familiarity with product & marketing analytics tools would be ideal (e.g. Mixpanel/Amplitude, Google Analytics/GA4, etc.). Comfortable working in … based in central London 1-2 days per week. This is an immediate start vacancy. We work together. Your team and the people you will work with... As a Customer Marketing Data Analyst you'll be joining a central team of talented Analysts, reporting to the Digital Analytics Manager. You'll work closely with Marketing and CRM stakeholders to More ❯

Principal Customer Success Manager, Strategic - Benelux and Nordics Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted … virtually, a part of being a distributed-first company. Atlassian is looking for a Principal Customer Success Manager, Strategic. Atlassian Customer Success Managers strive to help customers realize the value in their Atlassian investment. They engage customers to unlock early and sustained business outcomes by delivering standard methodologies at scale that support product adoption, solution expansion, and long … term growth of customer users. As a CSM, you'll build relationships and and demonstrate a deep understanding of the Atlassian customer journey. You'll be equipped to guide customers over their hurdles, delivering value through proactive and programmatic customer engagement and best practices - whether the customer is establishing an agile product delivery methodology, optimizing More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the … Customer Service module (and ideally other CE modules as needed). • Technical Leadership: Provide hands-on technical leadership and expertise in building solutions using Model-Driven Power Apps , Power Automate , and the Dataverse platform. • Agile Collaboration: Work within a Scaled Agile Framework (SAFe) environment, collaborating closely with other Solution Architects, Technical Architects, and delivery teams to ensure cohesive solution … delivery. • Client Engagement: Engage with the client (a UK Central Government Department) to understand requirements, translating them into scalable, high-performance Dynamics 365 solutions that meet business needs. • Integration Design: Design and oversee integrations between Dynamics 365 CE and external systems (including Azure services and other enterprise platforms) to ensure seamless end-to-end solutions. • Leadership in Best Practices More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the … Customer Service module (and ideally other CE modules as needed). • Technical Leadership: Provide hands-on technical leadership and expertise in building solutions using Model-Driven Power Apps , Power Automate , and the Dataverse platform. • Agile Collaboration: Work within a Scaled Agile Framework (SAFe) environment, collaborating closely with other Solution Architects, Technical Architects, and delivery teams to ensure cohesive solution … delivery. • Client Engagement: Engage with the client (a UK Central Government Department) to understand requirements, translating them into scalable, high-performance Dynamics 365 solutions that meet business needs. • Integration Design: Design and oversee integrations between Dynamics 365 CE and external systems (including Azure services and other enterprise platforms) to ensure seamless end-to-end solutions. • Leadership in Best Practices More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the … Customer Service module (and ideally other CE modules as needed). • Technical Leadership: Provide hands-on technical leadership and expertise in building solutions using Model-Driven Power Apps , Power Automate , and the Dataverse platform. • Agile Collaboration: Work within a Scaled Agile Framework (SAFe) environment, collaborating closely with other Solution Architects, Technical Architects, and delivery teams to ensure cohesive solution … delivery. • Client Engagement: Engage with the client (a UK Central Government Department) to understand requirements, translating them into scalable, high-performance Dynamics 365 solutions that meet business needs. • Integration Design: Design and oversee integrations between Dynamics 365 CE and external systems (including Azure services and other enterprise platforms) to ensure seamless end-to-end solutions. • Leadership in Best Practices More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the … Customer Service module (and ideally other CE modules as needed). • Technical Leadership: Provide hands-on technical leadership and expertise in building solutions using Model-Driven Power Apps , Power Automate , and the Dataverse platform. • Agile Collaboration: Work within a Scaled Agile Framework (SAFe) environment, collaborating closely with other Solution Architects, Technical Architects, and delivery teams to ensure cohesive solution … delivery. • Client Engagement: Engage with the client (a UK Central Government Department) to understand requirements, translating them into scalable, high-performance Dynamics 365 solutions that meet business needs. • Integration Design: Design and oversee integrations between Dynamics 365 CE and external systems (including Azure services and other enterprise platforms) to ensure seamless end-to-end solutions. • Leadership in Best Practices More ❯

solutions for existing and prospective clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. Key Responsibilities • Design and Implement Solutions: Architect and deliver large-scale Dynamics 365 Customer Engagement (CE) solutions, with a focus on the … Customer Service module (and ideally other CE modules as needed). • Technical Leadership: Provide hands-on technical leadership and expertise in building solutions using Model-Driven Power Apps , Power Automate , and the Dataverse platform. • Agile Collaboration: Work within a Scaled Agile Framework (SAFe) environment, collaborating closely with other Solution Architects, Technical Architects, and delivery teams to ensure cohesive solution … delivery. • Client Engagement: Engage with the client (a UK Central Government Department) to understand requirements, translating them into scalable, high-performance Dynamics 365 solutions that meet business needs. • Integration Design: Design and oversee integrations between Dynamics 365 CE and external systems (including Azure services and other enterprise platforms) to ensure seamless end-to-end solutions. • Leadership in Best Practices More ❯

In 2022 we built out an exciting SIEM/SOAR and ManagedDetection and Response service called SEP2.security, built upon Google CloudSecurity's Chronicle stack. Due to customer demand, we are now looking to hire aPrincipal Cyber Security Engineer to join this every growing team. The Security Intelligence Services team, that this role issituated in, provides security monitoring and use … case/playbook implementationon customer tenants, with a strong focus on customer satisfaction. This rolegoes beyond pure analysis to include significant customer engagement to ensurelong-term client retention. This is a full-time position that can be performed fullyremotely from the United Kingdom, or for those local to the West Yorkshire areaa hybrid role, with occasional … engagements with managed clients, internal teams, and externalpartners to assess security requirements and develop effective solutions. Detectionrule creation, log source onboarding, tuning and building response plans/playbooks. Respondto customer requests for security monitoring and recommend/devisedetection rules. Supportingboth in-life services as well as new customers. Investigatecomplex security events and alerts. Researchthreats and vulnerabilities. Helpto support and More ❯

experiences? Do you combine commercial acumen with creativity and data-driven thinking? We’re looking for a Director of eCommerce to lead our digital commerce strategy, elevate our online customer journey, and deliver measurable growth across our business. This is a pivotal opportunity to take drive our eCommerce platform, develop high-performing teams, and define how our customers connect … your chance to make a lasting impact. What You’ll Do Drive Digital Growth - Drive our eCommerce performance. You’ll lead strategies to optimise conversion, average order value, and customer engagement—ensuring every interaction adds value and strengthens loyalty. Champion the Customer Experience - From sign-in to order fulfilment, you’ll oversee the complete online journey, aligning … pricing, promotions, and workflows to create a seamless, customer-centric experience. Leverage Data and Insight - Use analytics, A/B testing, and performance tools to understand customer behaviour and uncover opportunities. You’ll turn insights into actionable strategies that enhance results across all key metrics. Elevate Our Storefront and Content - Lead the digital merchandising and content strategy to More ❯

and effectiveness of marketing automation platforms. This role involves configuring, optimising, and maintaining systems to drive targeted campaigns, nurture leads, and streamline marketing processes. The goal is to enhance customer engagement and achieve marketing objectives through automation technology. Responsibilities: Create automated, integrated marketing campaigns using Marketing Cloud, Automation Studio, and Data Extensions. Design innovative and scalable campaign solutions … to improve customer experience, Increase operational efficiency, Boost customer engagement Use data to inform decision-making. Provide expert-level consultation on Salesforce Marketing Cloud. Translate proposed solutions into functional specifications for technical teams. Collaborate with internal and external stakeholders to analyse business needs, gather requirements and process flows and document features with acceptance criteria Design and create … customer data segments using Salesforce Data Cloud. Maintain and develop Apex classes, Visualforce pages, and AMPscript. Develop dynamic, interactive, and responsive emails, templates, journeys and campaigns using HTML/CSS/Journey Builder, Automation Studio, Personalisation, Cloudpage development Maintain data imports and exports using SQL. Assist with Requirements gathering, Design specifications, Data mapping, Workflow documentation, Audience building, Campaign scheduling More ❯

and effectiveness of marketing automation platforms. This role involves configuring, optimising, and maintaining systems to drive targeted campaigns, nurture leads, and streamline marketing processes. The goal is to enhance customer engagement and achieve marketing objectives through automation technology. Responsibilities: Create automated, integrated marketing campaigns using Marketing Cloud, Automation Studio, and Data Extensions. Design innovative and scalable campaign solutions … to improve customer experience, Increase operational efficiency, Boost customer engagement Use data to inform decision-making. Provide expert-level consultation on Salesforce Marketing Cloud. Translate proposed solutions into functional specifications for technical teams. Collaborate with internal and external stakeholders to analyse business needs, gather requirements and process flows and document features with acceptance criteria Design and create … customer data segments using Salesforce Data Cloud. Maintain and develop Apex classes, Visualforce pages, and AMPscript. Develop dynamic, interactive, and responsive emails, templates, journeys and campaigns using HTML/CSS/Journey Builder, Automation Studio, Personalisation, Cloudpage development Maintain data imports and exports using SQL. Assist with Requirements gathering, Design specifications, Data mapping, Workflow documentation, Audience building, Campaign scheduling More ❯

and effectiveness of marketing automation platforms. This role involves configuring, optimising, and maintaining systems to drive targeted campaigns, nurture leads, and streamline marketing processes. The goal is to enhance customer engagement and achieve marketing objectives through automation technology. Responsibilities: Create automated, integrated marketing campaigns using Marketing Cloud, Automation Studio, and Data Extensions. Design innovative and scalable campaign solutions … to improve customer experience, Increase operational efficiency, Boost customer engagement Use data to inform decision-making. Provide expert-level consultation on Salesforce Marketing Cloud. Translate proposed solutions into functional specifications for technical teams. Collaborate with internal and external stakeholders to analyse business needs, gather requirements and process flows and document features with acceptance criteria Design and create … customer data segments using Salesforce Data Cloud. Maintain and develop Apex classes, Visualforce pages, and AMPscript. Develop dynamic, interactive, and responsive emails, templates, journeys and campaigns using HTML/CSS/Journey Builder, Automation Studio, Personalisation, Cloudpage development Maintain data imports and exports using SQL. Assist with Requirements gathering, Design specifications, Data mapping, Workflow documentation, Audience building, Campaign scheduling More ❯