276 to 300 of 610 Customer Engagement Jobs

maturity assessments through to solution design, deployment, and adoption. Skills & Experience: Experience in digital transformation roles, ideally in a consultancy environment. Deep expertise in Microsoft Power Platform, Dynamics 365 Customer Engagement, and AI-driven tools such as Copilot or Copilot Studio. Ability to run client workshops and deliver persuasive presentations. Excellent communication skills - confident engaging at C-level More ❯

segmentation. Analyse web and app performance, user journeys, and conversion trends. Support B2B analytics to understand and grow the value of partner relationships. Design models and analysis that drive customer engagement and business growth. Build and automate insightful BI dashboards and reporting. Identify and onboard new data sources with the technology team. Deputise for the Head of Data More ❯

segmentation. Analyse web and app performance, user journeys, and conversion trends. Support B2B analytics to understand and grow the value of partner relationships. Design models and analysis that drive customer engagement and business growth. Build and automate insightful BI dashboards and reporting. Identify and onboard new data sources with the technology team. Deputise for the Head of Data More ❯

to Have OSCP, OSWA, CRTO, GWAPT, GPEN, eWPT certifications. Azure Security Engineer Associate or AWS Security Specialty. Kubernetes security or DevSecOps-focused certifications. Strong analytical, problem-solving, reporting, and customer engagement skills. Why Join Lead security testing in high-impact CI/CD and cloud-native projects. Collaborate with a cutting-edge security and DevOps team. Influence secure More ❯

innovative Data Solution Architect to join our Corporate & Institutional Banking (CIB) division. You'll be part of a dynamic team driving transformation through cloud-native data solutions that improve customer engagement and deliver meaningful insights. Working alongside platform architects, data product owners and engineering teams, you'll play a key role in defining the technical direction of our … real impact, we'd love to hear from you. What you'll be doing: Architect and deliver cloud-native data solutions on GCP to support systems of insight and engagement Own the migration of legacy platforms (Teradata, SQL Server) to GCP-native tooling Design and implement reusable data products for analytics, reporting and client engagement Collaborate with stakeholders More ❯

of AI and automation tools, and who also has the skills to manage the Company's social media presence and experiment with emerging technologies to improve efficiency, content, and customer engagement. Key Responsibilities * Explore and implement AI tools (e.g. ChatGPT, automation platforms) to streamline internal processes * Assist in generating AI-driven content: emails, reports, visuals, video scripts * Manage and More ❯

knowledge of databases and methodologies to determine appropriate sources, determine indicators and relationships, and generate intelligence support packages. Provide tailored communications to innovation stakeholders in meetings, demos, and other customer engagements, as well as support analytic innovation, development, and data analytics activities to customers and stakeholders. Brief customers on assessments and prepare briefings based on finished analysis, including preparing More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers a … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure … records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes Issue Escalation: Communicate challenging repairs or customer issues to More ❯

Effectively communicate the value proposition and technical vision of our client’s products to the Sales team and partners, supporting successful sales outcomes. Proactively identify technical opportunities through direct customer engagement. Gather and understand customer requirements to propose tailored technical solutions, and collaborate with Product Management to build strong internal business cases. Conduct SWOT analysis of competitor products … to shaping technical requirements that influence tenders during the pre-tender phase. Key Skills and Experience: Proven experience in Pre-Sales Engineering, working collaboratively with sales teams to drive customer engagement and solution development. Strong technical background in LTE and 4G/5G networks and/or Android-based devices. Hands-on experience engaging with T1 carriers and More ❯

direct-to-consumer website. This senior role combines strategic leadership with hands-on execution, giving you the autonomy to shape the digital roadmap, drive commercial performance, and elevate the customer experience across multiple European markets. With full P&L responsibility, you will lead trading strategy, merchandising, and operational excellence to deliver sales growth, profitability, and market share. Why This … Merchandising & Range Planning Develop seasonal Open-to-Buy plans aligned to budget and growth objectives. Manage stock forecasting, allocation, and sell-through optimisation. Curate digital product assortments that drive customer engagement and loyalty. Marketing & Campaign Alignment Work with marketing teams to deliver an integrated commercial calendar. Balance full-price sales with strategic clearance and promotional events. Align brand … campaigns to maximise digital conversion. Digital Experience & Operations Lead UX/UI improvements to increase engagement and conversion. Oversee site merchandising, markdowns, and promotional activity. Use data analytics to optimise trading and customer experience. Strategic Projects Deliver omni-channel initiatives, operational upgrades, and platform enhancements to keep the business competitive. What We’re Looking For Senior digital commerce More ❯

direct-to-consumer website. This senior role combines strategic leadership with hands-on execution, giving you the autonomy to shape the digital roadmap, drive commercial performance, and elevate the customer experience across multiple European markets. With full P&L responsibility, you will lead trading strategy, merchandising, and operational excellence to deliver sales growth, profitability, and market share. Why This … Merchandising & Range Planning Develop seasonal Open-to-Buy plans aligned to budget and growth objectives. Manage stock forecasting, allocation, and sell-through optimisation. Curate digital product assortments that drive customer engagement and loyalty. Marketing & Campaign Alignment Work with marketing teams to deliver an integrated commercial calendar. Balance full-price sales with strategic clearance and promotional events. Align brand … campaigns to maximise digital conversion. Digital Experience & Operations Lead UX/UI improvements to increase engagement and conversion. Oversee site merchandising, markdowns, and promotional activity. Use data analytics to optimise trading and customer experience. Strategic Projects Deliver omni-channel initiatives, operational upgrades, and platform enhancements to keep the business competitive. What We’re Looking For Senior digital commerce More ❯

direct-to-consumer website. This senior role combines strategic leadership with hands-on execution, giving you the autonomy to shape the digital roadmap, drive commercial performance, and elevate the customer experience across multiple European markets. With full P&L responsibility, you will lead trading strategy, merchandising, and operational excellence to deliver sales growth, profitability, and market share. Why This … Merchandising & Range Planning Develop seasonal Open-to-Buy plans aligned to budget and growth objectives. Manage stock forecasting, allocation, and sell-through optimisation. Curate digital product assortments that drive customer engagement and loyalty. Marketing & Campaign Alignment Work with marketing teams to deliver an integrated commercial calendar. Balance full-price sales with strategic clearance and promotional events. Align brand … campaigns to maximise digital conversion. Digital Experience & Operations Lead UX/UI improvements to increase engagement and conversion. Oversee site merchandising, markdowns, and promotional activity. Use data analytics to optimise trading and customer experience. Strategic Projects Deliver omni-channel initiatives, operational upgrades, and platform enhancements to keep the business competitive. What We’re Looking For Senior digital commerce More ❯

direct-to-consumer website. This senior role combines strategic leadership with hands-on execution, giving you the autonomy to shape the digital roadmap, drive commercial performance, and elevate the customer experience across multiple European markets. With full P&L responsibility, you will lead trading strategy, merchandising, and operational excellence to deliver sales growth, profitability, and market share. Why This … Merchandising & Range Planning Develop seasonal Open-to-Buy plans aligned to budget and growth objectives. Manage stock forecasting, allocation, and sell-through optimisation. Curate digital product assortments that drive customer engagement and loyalty. Marketing & Campaign Alignment Work with marketing teams to deliver an integrated commercial calendar. Balance full-price sales with strategic clearance and promotional events. Align brand … campaigns to maximise digital conversion. Digital Experience & Operations Lead UX/UI improvements to increase engagement and conversion. Oversee site merchandising, markdowns, and promotional activity. Use data analytics to optimise trading and customer experience. Strategic Projects Deliver omni-channel initiatives, operational upgrades, and platform enhancements to keep the business competitive. What We’re Looking For Senior digital commerce More ❯

direct-to-consumer website. This senior role combines strategic leadership with hands-on execution, giving you the autonomy to shape the digital roadmap, drive commercial performance, and elevate the customer experience across multiple European markets. With full P&L responsibility, you will lead trading strategy, merchandising, and operational excellence to deliver sales growth, profitability, and market share. Why This … Merchandising & Range Planning Develop seasonal Open-to-Buy plans aligned to budget and growth objectives. Manage stock forecasting, allocation, and sell-through optimisation. Curate digital product assortments that drive customer engagement and loyalty. Marketing & Campaign Alignment Work with marketing teams to deliver an integrated commercial calendar. Balance full-price sales with strategic clearance and promotional events. Align brand … campaigns to maximise digital conversion. Digital Experience & Operations Lead UX/UI improvements to increase engagement and conversion. Oversee site merchandising, markdowns, and promotional activity. Use data analytics to optimise trading and customer experience. Strategic Projects Deliver omni-channel initiatives, operational upgrades, and platform enhancements to keep the business competitive. What We’re Looking For Senior digital commerce More ❯

internal teams to identify commercial opportunities and support product development. Using a range of merchandising tools, search technology, analytics, and business intelligence platforms, you will optimise product visibility, improve customer journeys, and maximise sales growth. Key Responsibilities Own sales revenue and performance KPIs for assigned product categories and site taxonomy. Monitor and report on conversion rates, bounce rates, and … category performance. Use data-driven insights to improve customer engagement and trading results. Ensure effective online merchandising across the website. Maintain brand consistency across all trading and merchandising activities. Develop strong knowledge of product ranges, category performance, and new product launches. Collaborate with supply chain and logistics teams to ensure stock availability and campaign delivery. Conduct regular competitor … analysis to identify gaps and opportunities. Optimise category structures, filters, sequencing, and navigation across desktop, tablet, and mobile. Align merchandising with seasonal trends and customer demand. Review competitor websites for pricing, navigation, promotions, and product strategy. Identify emerging trends and opportunities to strengthen the online offer. Person Specification Background in E-commerce, Marketing, or Sales preferred (not essential). More ❯

internal teams to identify commercial opportunities and support product development. Using a range of merchandising tools, search technology, analytics, and business intelligence platforms, you will optimise product visibility, improve customer journeys, and maximise sales growth. Key Responsibilities Own sales revenue and performance KPIs for assigned product categories and site taxonomy. Monitor and report on conversion rates, bounce rates, and … category performance. Use data-driven insights to improve customer engagement and trading results. Ensure effective online merchandising across the website. Maintain brand consistency across all trading and merchandising activities. Develop strong knowledge of product ranges, category performance, and new product launches. Collaborate with supply chain and logistics teams to ensure stock availability and campaign delivery. Conduct regular competitor … analysis to identify gaps and opportunities. Optimise category structures, filters, sequencing, and navigation across desktop, tablet, and mobile. Align merchandising with seasonal trends and customer demand. Review competitor websites for pricing, navigation, promotions, and product strategy. Identify emerging trends and opportunities to strengthen the online offer. Person Specification Background in E-commerce, Marketing, or Sales preferred (not essential). More ❯

face meetings required - just your ability to build trust, educate, and advise in a fast-moving IT landscape. You'll work closely with vendors and distributors, delivering a polished, customer-centric experience while identifying new opportunities and guiding clients toward tailored solutions. Established in the 80's, XMA has grown to become one of the top ten largest value … added resellers in the UK. Today, we're an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to transform and evolve. We consult, define … adapt, and deliver on real-life outcomes. We collaborate closely to bring that positive impact home. Key Responsibilities: Inside Sales Representative Customer Engagement: Respond to inbound enquiries, conduct cadence meetings, and build strong stakeholder relationships. Proactive Sales: Drive new business through outreach, upselling, and vendor engagement. Sales Operations: Manage quoting, order processing (especially over £2,500), and ensure More ❯

seeking an experienced Senior Contact Centre Engineer to join their growing team. This is an excellent opportunity for a telecommunications professional with deep contact centre expertise to lead complex customer engagement platform implementations. You'll work with cutting-edge technologies, including NICE CXone, Genesys, Avaya, and Cisco, while mentoring technical teams and delivering transformational solutions for major enterprise … clients. The role offers hybrid flexibility and the chance to shape the future of customer experience technology in a dynamic, client-focused environment. Key Responsibilities: Drive end-to-end technical execution of contact centre deployments across voice and digital communication channels, ensuring solutions meet performance and scalability requirements Configure, optimise, and resolve issues related to SIP trunking, public switched … contact centre solutions within NICE CXone, Genesys Cloud, Avaya, or Cisco environments, including IVR development and intelligent call distribution strategies Architect and deliver seamless integrations between telephony platforms and customer relationship management systems using REST/SOAP APIs and web services Act as primary technical escalation resource for complex infrastructure challenges while coaching and developing junior team members and More ❯

cross-functional teams. The primary focus is to drive double-digit growth across all platforms, enhance the shopper experience and optimize the full ecosystem, end to end, with a customer-centric approach. What are we looking for? Experience in managing strategic partnerships. Demonstrated success in driving double-digit growth, managing and delivering through cross-functional teams. Experience in change … increase platform share, optimize impulse purchase opportunities, and achieve double-digit growth targets. Operationalization & Cross-Functional Integration Lead the integration of ODD business opportunities into internal teams, including offline customer engagement, store operations and digital marketing. Collaborate with cross-functional teams to ensure a unified approach to the customer journey, with a focus on perfect store principles … Execution Oversee the technical setup and content strategy for ODD platforms, including menu management, product listings, and promotional content. Utilize technical skills to optimize platform performance, content relevance, and customer engagement. Change Management & Organisational Agility Lead change management initiatives to foster organisational agility and adaptability. Promote a culture of collaboration, innovation and continuous improvement across teams. What can you More ❯

data analytics to provide actionable, timely and accurate reporting to improve service delivery, infrastructure management, and conduct proactive problem and incident management • Works with the ITSM Process Leads and Customer Engagement Teams to identify and monitor process performance and Service Provider performance • Analyze, define, and report on trends identified in the data • Facilitate Technical Exchange Meeting related to … such as Tableau Desktop or other BI tools (e.g., Power BI) • Capable of designing and constructing new processes for data modeling and production using prototypes, algorithms, predictive modeling and customer analysis • Skilled at working collaboratively in a complex environment and driving performance achievement and improvements • Proficient with ServiceNow applications of Incident, Problem, Change and Request, CMDB, SLM, and Performance … Analytics • Data-driven mindset of service excellence and customer satisfaction • An Active TS/SCI Clearance with Polygraph Desired Qualifications: • Experience working with and briefing government clients • Obtain and/or maintain ITIL 4 Foundation or higher certification • Experience using, managing or implementing ITIL practices More ❯

area. You Role While in this position your duties may include but are not limited to: Spearheading the development of growth strategies with the targeted aim of increasing both customer experience and satisfaction as well as financial improvement for the business Managing CRM input, including keeping up to date records of sales and revenue and effectively handling and monitoring … the invoicing process Taking lead of assigned company accounts, promoting growth and development, striving to hit company targets, whilst ensuring the highest quality customer experience is executed through proactive account management Utilising opportunities to gain market insights and identify new markets and customer needs, ensuring that the company's solutions are promoted and targeted to action these and … achieve and exceed targets Exposure to software sales and/or complex solution-based sales Proven experience in operating at all levels to drive sales activity Exceptional communication and customer engagement abilities, supported by confident presentation skills Sound commercial acumen and mindset, with a good underpinning of business management and operations Solid IT skills including a proficiency in More ❯

invest heavily in digital innovation, with recent app launches and ecommerce expansion shaping its next phase of growth. This is a chance to play a pivotal role in understanding customer journeys across web and app, driving insights that directly impact business performance. The Role This is a hands-on analytics role where you’ll own digital data and insights … regional strategies, ensuring the right data is captured and optimised for decision-making. Key Responsibilities Own and manage GA4 data and reporting across web and app platforms. Partner with customer analytics, trade, and content teams to deliver insights. Oversee the relationship with a third-party analytics provider. Analyse app and web performance, identifying regional trends and customer behaviour. … of campaigns, promotions, and seasonal activity (e.g., click-and-collect offers). Investigate the business impact of website issues or incorrect tag management. Provide clear, actionable recommendations to drive customer engagement and business growth. Role Requirements Must-haves: Strong expertise in GA4 and BigQuery. Proven experience delivering digital analytics in a large-scale retail or ecommerce environment. Ability More ❯

invest heavily in digital innovation, with recent app launches and ecommerce expansion shaping its next phase of growth. This is a chance to play a pivotal role in understanding customer journeys across web and app, driving insights that directly impact business performance. The Role This is a hands-on analytics role where you'll own digital data and insights … regional strategies, ensuring the right data is captured and optimised for decision-making. Key Responsibilities Own and manage GA4 data and reporting across web and app platforms. Partner with customer analytics, trade, and content teams to deliver insights. Oversee the relationship with a third-party analytics provider. Analyse app and web performance, identifying regional trends and customer behaviour. … of campaigns, promotions, and seasonal activity (e.g., click-and-collect offers). Investigate the business impact of website issues or incorrect tag management. Provide clear, actionable recommendations to drive customer engagement and business growth. Role Requirements Must-haves: Strong expertise in GA4 and BigQuery. Proven experience delivering digital analytics in a large-scale retail or ecommerce environment. Ability More ❯

our Busway product range , located remotely in the Europe. Reporting to the Global Product Line Director - Busway the Product Manager Busway, EMEA will be responsible for P&L analysis, customer engagement, market strategy, pricing recommendations, operational excellence, and R&D input, with a strong emphasis on compliance with IEC, EN and other relevant EMEA standards. The role will … Site UK, Ireland or Poland, but wider Europe can be considered. What a typical day looks like: Develop and recommend product line strategies tailored to the EMEA market trends, customer needs, and regulatory requirements. Work closely with sales, marketing, engineering, operations, and other internal teams to ensure alignment and successful product delivery. Monitor and analyse P&L performance for … growth in our go to market approach. Prepare business cases and financial models to support investment decisions in product development, engineering. Conduct ongoing research to understand EMEA market dynamics, customer requirements, and competitor offerings. Collaborate with R&D and engineering teams to define product requirements and prioritize features based on market needs. The experience were looking to add to More ❯

a highly client-facing role where youll shape large-scale solutions, drive analytics-led improvements, and act as a trusted advisor to customers. Youll collaborate with passionate colleagues, lead customer engagements, and influence how digital workplace strategies are delivered all while growing your own skills in a fast-moving and innovative field. What you'll do Design, implement, and … configure modern management solutions at enterprise scale Use end-user analytics to monitor performance and drive improvements in customer estates (DEX scores, sentiment, and user cases) Lead conversations with stakeholders, ensuring the user experience remains at the heart of every solution Contribute to governance, service reporting, customer reviews, and the resolution of escalations Recommend and deliver automations, remote … image creation processes (task sequences) Experience working with XLAs and measuring end-user sentiment and performance Strong scripting skills (e.g., PowerShell) for automation and customisation Excellent communication, presentation, and customer engagement skills Ability to work independently, manage multiple tasks, and solve problems effectively Strong stakeholder management and project delivery skills Desired skills Knowledge of Microsoft Defender XDR suite More ❯