51 to 75 of 295 Customer Engagement Jobs

process and improve valuable data needed for decision making. Our digital transformation solutions improve efficiency, cash flow and user experience. We serve a growing customer base across Europe. Find out why companies of all sizes choose XBP Europe as their digital transformation partner. Visit our website at www.xbpeurope.com Technology … costs & utilization · Support the team in delivering valuable solutions and services, in line with agreed business and future proof strategies · Lead on business and customer product review, ensuring improvements and customer retention · Support customer and business Integration and system test phases, to ensure contractual completions and ongoing … customer satisfaction. · Create and utilise management information to required business standard, to improve overall tech delivery campaign performance, better preparation for new customers and facilitate customer retention · Where appropriate work with technology specialists to achieve successful service delivery, however where issues arise, provide agreed and business effective timely more »

selling and closing new business to existing and net new customers in the UK. The Sales Executive brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate SAP products and service offerings from invenioLSI. Responsibilities - Sell SAP consulting/… managed services and SAP software resell. Account and Customer Relationship Management, Sales and Software License and Cloud Subscription Revenue. Annual Revenue - Achieves/exceeds quota targets. Sales strategies - Develops effective and specific account plans to ensure revenue target delivery and sustainable growth. Develop relationships in new and existing customers … and leverage to drive strategy through organization. Trusted advisor - Establishes strong relationships based on knowledge of customer requirements and commitment to value (value of counsel and expertise, value of solutions, value of implementation expertise). Builds a foundation on which to harvest future business opportunities and accurate account information more »

Company Overview: SPG have been approached by a leading financial services organisation, to hire them a Solutions Architect to work within the Customer Channels Domain. This domain is responsible for all customer facing channels such as: Mobile App, Website etc as well as the customer engagement telephony solutions. About this role: Working within the Customer Channels Domain, you will be instrumental in designing and implementing technology solutions to help the business achieve it's strategic goals. Collaborating closely with Technical Product Owners, Business Leads, and other Architects, you will design fit-for-purpose technical … standards, emphasizing security and reliability. Develop balanced and pragmatic designs that cater to future business needs while maintaining current products. Lead architecture within the Customer Channels Domain, covering customer-facing channels, test, and robotics automation. Enable Omni Channel capabilities, focusing on integration patterns and API approaches. Collaborate with more »

for the following deliverables: • Preparing and running functional design workshops including the creation of design specifications based on out-of-the-box functionality and customer requirements • Full customer engagement around the technical solution including challenging and validating the customer requirements with regards to “needs” versus “wants … Working with the Client this requires thought leadership in transforming “solutionised” requirements to true business outcomes • Providing creative solutions to resolve business problems via customer requirements based on the technology (ServiceNow, HP, etc.), process gaps (ITSM/ITIL) and cultural challenges (people) • Working with the Pre-Sales and Technical … or V3 Foundations Certification • Has proven leadership experience in managing small teams and projects • Ability to produce documentation on various levels including technical and customer facing • Proven team player and team builder • Educated to Degree Level • Be prepared to travel This role covers the UK and Europe and therefore more »

using C#, Azure Functions, and Azure Service Bus. Continuously evaluate and improve CRM implementation methodologies, tools, and processes to streamline project delivery and enhance customer satisfaction. Experience: 4 years experience as a Technical or Solution Architect, focusing on Dynamics 365 CRM implementations. 4 years experience designing and developing solutions … using Azure Functions and Azure Service Bus. Strong proficiency in Microsoft Dynamics 365 Customer Engagement (CE) platform, including configuration, customisation, and integration capabilities. Extensive experience with CRM architecture design, including solution design, data modelling, and system integration patterns. Hands-on experience with Microsoft Power Platform (Power Apps, Power more »

using C#, Azure Functions, and Azure Service Bus. Continuously evaluate and improve CRM implementation methodologies, tools, and processes to streamline project delivery and enhance customer satisfaction. Experience: 4 years experience as a Technical or Solution Architect, focusing on Dynamics 365 CRM implementations. 4 years experience designing and developing solutions … using Azure Functions and Azure Service Bus. Strong proficiency in Microsoft Dynamics 365 Customer Engagement (CE) platform, including configuration, customisation, and integration capabilities. Extensive experience with CRM architecture design, including solution design, data modelling, and system integration patterns. Hands-on experience with Microsoft Power Platform (Power Apps, Power more »

to regularly be on-site in Swindon. In this position, you will be responsible for building a strong, trusting relationship with both internal and customer teams. This opportunity will provide you with valuable experience in managing the sales process from order placement to shipments, you will act as the … communication conduit between the Customer, Sales, Intel Business Units, and the Factory to optimize revenue and supply. Sales Operations Analysts are responsible for collating and analyzing information/data to determine product allocation, manage the business to maximize revenue through supply commitments, deliver customer and business intelligence insights … and drive continuous business improvements and efficiencies. Responsibilities will include but will not be limited to: Delivering world class customer engagement and operational excellence Growing revenue and helping Intel gain/maintain competitive edge. Critical thinking, building, and delivering business strategies. Utilizing data analysis, market intelligence, and insightful more »

selling and closing new business to net new customers with high potential. The Enterprise Sales Account Manger brings a Point of View to the Customer engagement; uses all resources to solve customer problems with appropriate IFS products. We are looking for a dynamic, self-motivated senior sales … in new and existing customers and leverage to drive strategy through organisation. Trusted advisor - Establishes strong management and CXO relationships based on knowledge of customer requirements and commitment to value and existing knowledge of Enterprise SW solutions. Builds a foundation on which to harvest future business opportunities and accurate … account information and coaching. Customer Acumen - Actively understand each customer’s technology footprint, strategic growth plans, technology strategy and competitive landscape. Review public information (e.g. new executive appointments, earnings statements, press releases) for the company and its competitors to remain updated on key industry trends and issues impacting more »

Position Name: Service Delivery Manager Permanent Location: Remote + some travel to Civica and customer sites Skills: ITIL, Service delivery, relationship management, forecasting/budgeting, service management About Civica: We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local … a real difference to people and communities. The Service Delivery Manager leads a portfolio of Civica Managed Services to maximise quality of Service and Customer satisfaction whilst ensuring that the Service is delivered successfully against SLA and within target cost and margin. Responsibilities - Successfully managing teams of Service Engineers … to deliver Services against SLA, according to contract and within agreed target margin to the requisite Quality standards Extensive customer engagement to ensure customer satisfaction is consistently met or exceeded Regular monitoring and reporting against SLA targets to internal and customer stakeholders Represent Civica at the more »

/C++/C#, you'll develop code snippets that demonstrate various functionalities and features, empowering customers to explore the versatility of our products. Customer Assistance: Beyond code creation, you'll serve as a key point of contact for customers, providing invaluable support in developing a wide array of … products and software features. Your insights and feedback will contribute to refining product functionalities, ensuring they meet the evolving needs and expectations of our customer base. Product Selection Guidance: With an in-depth understanding of our product portfolio and customer requirements, you'll play a pivotal role in … Your ability to convey complex technical concepts in a clear and concise manner will be crucial in facilitating seamless interactions and fostering positive relationships. Customer Service Focus: Prior experience in a customer-facing role, coupled with a strong customer service orientation, will be highly beneficial. Your commitment more »

and drive the product vision, strategy, and roadmap for our loan management applications, aligning with company goals and market trends. Conduct market research, gather customer feedback, and analyze industry trends to inform product direction and priorities. Feature Prioritization and Development: Work closely with engineering, design, and other stakeholders to … prioritize features and enhancements based on customer needs, market demand, and business impact. Translate customer requirements into clear user stories and product requirements for development teams. Collaboration with Marketing: Partner with the marketing team to develop compelling product messaging and collateral that effectively communicates the value proposition of … our loan management solutions. Contribute to marketing campaigns, sales enablement materials, and go-to-market strategies to drive product adoption and market penetration. Customer Engagement and Feedback: Engage with customers through interviews, surveys, and feedback sessions to understand their pain points, challenges, and opportunities. Advocate for customer more »

clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the Dynamics CE Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft … CSS, JSON, XML, Javascript and SQL Good to have experience and knowledge of Dynamics for Marketing Microsoft Azure Power Apps and Portal Field Services Customer Insight What education and certification credentials are needed for this role? Educated to degree level or equivalent TOGAF certified ideally Certified in an Agile … methodology Microsoft Dynamics 365 CE/CRM certification (preferably Dynamics 365 Customer Service and Sales– MB-210) is highly desirable Microsoft certifications in Power Platform (e.g., Power Platform App Maker, Power Platform Functional Consultant, Power Platform Developer and Solution architecture) Does the role require travel? We encourage our team more »

software solutions Ease of deployment and configuration, by designing solutions that aim to minimise disruption and effort Who you are Experience with Microsoft Dynamics Customer Engagement applications (CRM) product experience and processes along with experience in other MS Dynamics modules Experience implementing and customizing model driven apps with more »

leadership skills to drive product innovation and success . Responsibilities Product Strategy: ?Defining and refining the product roadmap based on market research, technological advancements, customer feedback, and data analytics, with a focus on advancing sustainable solutions within the energy sector. Cross-Functional Leadership: ?Collaborating with engineering, design, sales, marketing … and other teams to ensure product goals are aligned with business objectives and customer needs. Data Utilisation: ?Leveraging data analytics to inform product decisions, identify trends, and anticipate market shifts, with a particular emphasis on optimising product performance and enhancing user experience in the green energy space. Customer Engagement: ?Interacting with customers and stakeholders to gather feedback, understand their challenges, and translate their needs into product features. Innovation and Adaptation: Keeping abreast of the latest IoT technologies and data analysis tools to continuously innovate and adapt the product to changing market demands. Risk Management: Identifying potential more »

to Dynamics CRM for a large UK Government Department and to orchestrate the strategic design and maintenance of business solutions using Dynamics 365 CRM, Customer Engagement and F&O. Need to have a proven track record of successful end-to-end implementations, including DevOps practices. Key Role Responsibilities … Conducting discovery workshops to understand customer needs Crafting tailored proposals that address client objectives Managing end-to-end implementation of D365 projects Implementing solutions using DevOps practices for efficiency and agility Working with mixed implementation teams Translating business processes into Solution requirements Ensuring solutions meet business needs and requirements more »

team. As an Adobe Journey Optimizer Consultant, you will be responsible for leveraging the Adobe Experience Cloud platform to design, implement, and optimize personalized customer journeys for our clients. You will collaborate closely with cross-functional teams to understand client objectives, develop tailored strategies, and execute campaigns that drive … meaningful customer engagement and deliver measurable results. Key Responsibilities: Client Consultation: Engage with clients to understand their business objectives, customer personas, and desired outcomes. Solution Design: Utilize the Adobe Journey Optimizer platform to design end-to-end customer journeys that align with client goals and objectives. … Journey Optimizer campaigns, including segmentation, personalization, and automation. Content Strategy: Collaborate with content creators to develop compelling messaging and content assets tailored to specific customer segments and journey stages. Data Analysis: Analyse campaign performance and customer data to identify insights, trends, and optimization opportunities. Optimization: Continuously optimize customer more »

Commercial and Residential Lettings divisions. The successful candidate will be pivotal in harnessing the power of the HubSpot CRM platform to enhance our sales, customer relations, and marketing strategies in the property lettings sector. Key Responsibilities: CRM Management: Implement, oversee, and optimise the HubSpot CRM system to streamline operations … on the effective use of HubSpot. Keep abreast of new HubSpot features and functionalities, ensuring the team leverages all relevant aspects of the CRM. Customer Relationship Management: Drive customer engagement and satisfaction through bespoke communication strategies within HubSpot. Handle customer queries, feedback, and post-sales support more »

manufacturing, energy, government, public sector, and research institutions, as well as generative AI and data analytics applications. Job Description: We are seeking a dedicated Customer Solutions Architect to work closely with our large-scale, high-priority customers. Leveraging experiences and skills with both HPC and Lustre, this technical role … be the frontline for key customers handling critical escalations, diving into problems, and steering them to resolution. Your mission is to smooth out the customer's journey, maintain stellar communication with technical leads on the customer's side, and preempt any delays or misunderstandings that could hinder issue … installation and system stabilization. Proactively work on a variety of system issues, not limited to storage, to prevent and resolve escalations. Directly engage with customer technical leads to foster excellent communication, avoiding any potential setbacks. Utilize DDN's comprehensive toolset for diagnosing and resolving issues across networking, applications, computing more »

chosen Technical Architect will be joining the CRM tech team and be responsible for complex changes and supplier assurance, covering business as usual for Customer Identity Access Management (CIAM), the Customer Data Platform (CDP), and Customer Engagement Platform (CEP). Role responsibilities: Accountable for preparing and more »

Management services to existing Energy customers. We are looking for an experienced Service Delivery Manager who will be responsible for delivering high levels of customer service while effectively managing and developing our service teams. The candidate will ensure our services meet the needs of our customers and that we … their evolving needs whilst developing the financial performance of the service. This is a leadership position that involves managing operational delivery activities related to customer success and experience, proving the delivery of value and alignment with customer goals and aligning future requirements with Sword capability. Requirements At Sword … performance , work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Manage all aspects of the Customer Experience between Sword and assigned Customers to ensure the experience and service they receive retains long standing engagements, delivers operational success and excellence, demonstrates more »

and enthusiasm to take this business forward. As part of the Altair team, you will collaborate closely with all departments to ensure an excellent customer experience with Altair. Working closely with Technical/Pre-Sales Support, the VP Enterprise Computing Sales EMEA and with the Sales Director UK, as … prospecting, pipeline development, nurturing inbound leads, opportunity identification, closing new business and current key growth and strategic customers management Expand the business with existing customer base by defining strategic account plans and by actively listening and reacting to the needs of the customers Negotiate and close long-term agreements … can often be quite complex), driving both the commercial and technical responses (via the technical team) to provide high quality responses Initiate and lead customer executive meetings to promote Altair vision and commitment to customer success Collaborate with sales colleagues, business development representatives, pre-sales and marketing to more »

are dedicated to creating success for our clients, the communities around us and each other. Not only that, but we provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands. At Concentrix, you will be part of our diversified team that … our clients. All of this is possible because of the talent you have to offer. As an Account Executive, you will tap into potential customer opportunities and produce new business for the market. The future team member that will love this job will demonstrate the value and benefits of … our client's services through customer engagement, with a primary focus on selling or renewing contracts. Reporting to a sales manager, you will have an assigned territory and develop an excellent level of product or service knowledge to support customer questions and promote offerings. Along the way more »

times faster than traditional methods. Unlike conventional financial technologies, FintechOS liberates data from the core, empowering the creation of personalized and differentiated products and customer journeys at scale. As a cloud-native platform, FintechOS seamlessly integrates with any ecosystem tech or service, accommodating existing and legacy tech infrastructures. We … the Service Delivery structure, ensuring the implementation of project management best practices throughout the organization. You will report to the COO/SVP of Customer Operation and critical role in ensuring the successful delivery of projects, optimizing processes, and enhancing organizational efficiency. The ideal candidate will have extensive experience … and continuous learning. What you’ll need Excellent understanding and expertise in software deployment, integration & transformation project management. Proven expertise in creating and deploying customer engagement frameworks to manage multi-regional, multi-customer program portfolios. Proven expertise in integrating customer service & support management into multi-year more »

this field. On a daily basis, you will be working closely with the sales team to deliver Proof of Concepts and assist with live customer projects for a machine-learning platform. Location: Central London– 3 days in office/2 days remote Salary: £30,000 – £32,000 + healthcare … At least ABB at A-Level or equivalent UCAS points (please ensure A-Level grades/equivalent are included on your CV). Excellent customer-facing skills - you should have experience dealing with customers (can be from internship, year-in-industry) A motivated self-starter with a problem-solving … Product Specialist – Graduate Level You will be the main point of contact and liaise with clients, internal teams (predominantly the tech team) Manage live customer projects from planning to final review Provide customer training to new and existing customers Deliver workflow advice to customers using the product Identify more »

an experienced Senior Dynamics CRM/D365CE developer looking for a new challenge? This end user company are going through a large Dynamics 365 Customer Engagement implementation, focusing on Field Service, Customer Service and Omnichannel, and requires a Lead Developer to take charge of their suite of more »