601 to 625 of 772 Customer Engagement Jobs

enterprise organisations around our Cloud and Application solutions portfolio. You will support customers in their evolution, identifying solutions that help them grow and adapt their business. You will lead customer engagement around two key components of our Cloud & Applications portfolio: Developer Velocity -empowering Developer & Engineering communities inside our customers to operate faster, smarter, and safer by leveraging DevSecOps More ❯

The Sr. Product Manager is part of the Engagement Data Management and Financial Compliance Recording product management team and is responsible for leading the product strategy, product roadmap, and feature requirements. This role will focus on software technology which, at its core, integrates and collects data from digital and voice communication platforms making it available for business insights, customer … language models (LLM) to analyze this data both in real-time and near real-time. The target user community is across all industries and environments, with an emphasis on customer service operations as well as heavily regulated organizations. Responsibilities Principal Duties and Essential Responsibilities: Define and manage the definition of product vision and strategy in collaboration with stakeholders. Convert … maintenance of product offerings in Verint Cloud. Partner with marketing and sales enablement to create sales collateral and training that reinforces offering positioning and messaging. Work with sales in customer engagements pre and post-sale including challenging and high stakes situations. Drive and deliver enablement for sales, presales, partners and services organizations in support of new offering launches. Qualifications More ❯

Strategic Customer Engagements Deal Lead, SCE, EMEA, Strategic Customer Engagements Job ID: AWS EMEA SARL (UK Branch) Amazon Web Services (AWS) is seeking a member for the Strategic Customer Engagements (SCE) team. This is a unique opportunity to engage with AWS customers on strategic opportunities, increase the growth of AWS, and to establish AWS as their key … field sales executives, and other internal stakeholders to empower our customers to evolve, address challenges, and to create innovative solutions. Key job responsibilities Key job responsibilities • Lead negotiations and customer closure for strategic, large, complex or highly competitive deals. • Develop and shape the overall deal strategy and structure to meet customer business outcome and goals • Contribute to developing More ❯

Our client are an established D365 CRM End User who are seeking a Senior Dynamics Developer to play a critical role in the design, development and delivery of D365 Customer Engagement. You'll be required to work closely with stakeholders across the business, driving the technical evolution of their CRM platform and acting as a key contributor in their … coding standards, and DevOps processes for the Dynamics environment Provide mentorship and guidance to junior developers as the team grows Contribute to the long-term strategy for CRM and customer experience capabilities Experience - Proven experience developing and supporting Microsoft Dynamics 365 CE/CRM Strong proficiency in C#, JavaScript, Power Platform (Power Automate, Power Apps), and Azure services Experience More ❯

domains to deliver end-to-end solutions to AWS customers. As a senior member, you will interact with other database solution architects in the field, providing guidance on their customer engagements. You will develop reference architectures, white papers, and presentations to enable customers and partners to fully leverage AWS database services. You will also create field enablement materials for … the broader technical field population, to help them understand how to integrate AWS database solutions into customer business applications. You will drive effective feedback gathering from customers, and distill and translate that feedback into clear business and technical requirements for product and engineering teams to review. Candidates must have great communication skills and be very technical, with the ability … advanced technical knowledge to your domain (relational or non-relational databases) aligned GTM teams to unblock our customers' largest and most critical business challenges. • Represent the voice of the customer; bring customer feedback to product teams to influence feature development and future product roadmap. • Act as a thought leader sharing best practices through forums such as AWS blogs More ❯

TAM function across the US, EU, Middle East, and APAC regions. This leader will manage 6-8 regional TAM managers and their teams, ensuring a consistently excellent technical and customer experience. This is a highly strategic and hands-on leadership role that blends deep technical expertise, exceptional customer-facing skills, and inspirational people leadership. As the owner of … TAM methodology, aligned with business goals, technical excellence, and regional nuances. Define strategic goals, KPIs, and operational metrics for TAM success across all regions. Partner closely with R&D, Customer Success, Product, Sales, and Support to drive holistic customer outcomes. Hands-On Technical Expertise Maintain hands-on fluency in observability tooling, logging infrastructure, and cloud environments. Act as … a senior technical escalation point for complex deployments or architectural challenges. Provide in-depth technical guidance on customer environments, use cases, and integration scenarios. Customer Excellence & Relationship Building Serve as a senior executive presence in critical customer engagements and escalations. Partner with top-tier customers to ensure technical adoption, value realisation, and long-term retention. Champion a More ❯

as a strategic advisor to customers, partners, and internal AWS teams. As a DPM you will be responsible for building and managing a team of Delivery Consultants and or Engagement Managers working with customers and partners to architect and implement innovative solutions. You'll routinely engage with Director, C-level executives, and governing boards, whilst being responsible for opportunity … capture and driving engagement delivery. You'll work closely with partner teams; drive business development initiatives through thought leadership; provide portfolio guidance and oversight; and meet and exceed customer satisfaction targets. As a DPM you are primarily focused directly or through their teams, on understanding and defining business outcomes for customers by building trust, identifying applicable AWS Professional … gained leading teams within the technology sector, will equip you with the ability to optimize team performance through implementing tailored people development plans, ensuring your teams are aligned to customer needs, and have the skills and capacity to address customer outcomes. Possessing the ability to translate technical concepts into business value for customers and then talk in technical More ❯

measurable impact. Duties and Responsibilities Consistently exceed quota by acquiring new enterprise customers and driving revenue growth. Proactively generate pipeline through outbound efforts, in collaboration with Marketing, Partnerships, and Customer Success teams. Accurately forecast sales opportunities and provide timely updates to internal stakeholders. Leverage data and CRM tools (e.g., Salesforce) to track performance and inform decision-making. Own the … entire sales cycle-from initial prospecting to contract close. Collaborate with cross-functional teams including Solutions Consultants, Architects, Customer Success, and Professional Services to deliver value-driven customer engagements. Execute the Force Management playbook with discipline and integrity. Participate in structured outbound prospecting campaigns to consistently build qualified pipeline. Own your territory as your franchise-developing and executing … able to manage competing priorities in a fast-paced, collaborative environment. Adept at working independently and taking initiative while also being a team player. Strong presentation, communication, and stakeholder engagement skills. Bachelor's degree or equivalent work experience required. Required Education and Experience Minimum of 5 years of full-cycle B2B enterprise software sales experience-preferably in ERP, finance More ❯

Senior Gen AI Developer (Amazon Q), Amazon Q Customer Success Team (Q-CST) Job ID: Amazon Web Services Australia Pty Ltd AWS is known for its relentless customer obsession. Our Professional Services teams are on the front line of helping customers succeed using AWS technologies that align with the new ways of managing people and rearchitecting critical processes … to leverage the capabilities of Gen AI. Amazon Q-CST Customer Success Team (CST) members leverage their deep knowledge of AWS data services and data analytics in collaboration with our sales and partner teams to propose, architect, and implement transformational solutions for customers. We make customer success a reality using AWS Gen AI services as an enabler. Q … Q and Bedrock. This role involves designing and implementing robust solution blueprints that seamlessly integrate Generative AI capabilities into existing systems or applications. Builders collaborate closely with Strategists and customer stakeholders to understand their requirements, translates them into technical specifications, and develops scalable and secure Generative AI solutions. Additionally, they provide guidance on data preparation, model training, and deployment More ❯

projects and the implementation of their features and services. Drive the successful performance of products into the appropriate sales segments and market Ensure products deliver excellent internal and external customer experience Continuous management of existing products, including driving business efficiencies Contribute towards the overall cyber security product strategy with responsibility for shaping your individual product/portfolio strategy and … Key contributor and collaborator across the Security Product community, working effectively with GTM and Product Marketing Forge strong relationship with Sales, driving performance but also ensuring we gain valuable customer insight which we feed back into future product development and product backlog Creation and management of valuable Sales enablement Maintain good understand of the market utilising available market info … and working closely with Proposition collegues Stakeholder Management Maintain regular engagement with operational stakeholders to optimise product performance Product specific engagements with key partners and vendors, in conjunction with SCM and Partner teams Regular updates to management stakeholders on product performance Sales and Customer engagements to promote products, answer enquiries and gain feedback Marketing and Propositions interlock to More ❯

projects and the implementation of their features and services. Drive the successful performance of products into the appropriate sales segments and market Ensure products deliver excellent internal and external customer experience Continuous management of existing products, including driving business efficiencies Contribute towards the overall cyber security product strategy with responsibility for shaping your individual product/portfolio strategy and … Key contributor and collaborator across the Security Product community, working effectively with GTM and Product Marketing Forge strong relationship with Sales, driving performance but also ensuring we gain valuable customer insight which we feed back into future product development and product backlog Creation and management of valuable Sales enablement Maintain good understand of the market utilising available market info … and working closely with Proposition collegues Stakeholder Management Maintain regular engagement with operational stakeholders to optimise product performance Product specific engagements with key partners and vendors, in conjunction with SCM and Partner teams Regular updates to management stakeholders on product performance Sales and Customer engagements to promote products, answer enquiries and gain feedback Marketing and Propositions interlock to More ❯

while also ensuring operational excellence and delivering expert makeup services. This position requires a combination of leadership, strategic vision, and in-depth product knowledge to drive both team and customer success. Key Responsibilities • Lead, coach, and inspire a team of Beauty Advisors to ensure high levels of motivation, productivity, and customer satisfaction. • Provide continuous training and development opportunities … to enhance makeup skills, selling techniques, customer service, and product knowledge. • Conduct regular performance evaluations, set clear performance goals, and create personalised development plans to guide each team member's growth. • Foster a positive, collaborative, and creative team environment, driving a culture of teamwork, innovation, and excellence in service. • Support senior store management in managing employee relations (ER) issues … performance-related matters. Assist in conducting investigations, disciplinary meetings, and other related processes. • Drive sales performance by setting and achieving individual and team sales targets while delivering an outstanding customer experience. • Deliver expert makeup consultations, personalised product recommendations, and makeup services to ensure each customer feels valued and empowered. • Proactively engage with customers to build long-lasting relationships More ❯

Komodor, you will take the lead in selling our solutions to development teams and DevOps within enterprise organizations. Your deep understanding of these technical domains will help you identify customer pain points and communicate the value of our offerings. What will you do? You will be responsible for prospecting and closing new business while partnering with Customer Experience … to expand on this business over time. You will identify, nurture, and close opportunities with both new and existing customers, manage forecasts, and track customer data. We emphasize a consultative sales approach-learning about the customer's needs before discussing products. Your expertise will be critical in articulating the value of our products. Most importantly, at Komodor you … following up with decision makers Build strong and effective relationships, resulting in growth opportunities Collaborate closely with the Sales Engineering team to address technical questions and concerns Work with Customer Success Managers and Solutions Architects to ensure customer satisfaction Facilitate customer engagements; connecting customers to the right internal and external resources to close deals Know our products More ❯

securely and faster in the cloud. Through project-based support, our security consultants work with our customers on innovative solutions that promote cloud technology for the purpose of solving customer business problems faster and for long-term business expansion. The AWSI Professional Services Korea team is seeking a Senior Security, Risk, Compliance Consultant who can lead a variety of … customer engagements, including building security strategies and roadmaps, architecture design and implementation support, technical assessments, incident response, and security control implementation support. You will work with AWS sales, engineering, training & certifications, and support teams as well as partners to provide technical assistance to customers to ensure they are successful in achieving their security business outcomes on AWS. This includes … leading pre-sales on-site visits, understanding customer security and compliance requirements, and proposing and delivering security solutions in customer engagements. These Global Engagements include short on-site or remote projects leading to architecture or compliance roadmaps, security guidelines, security gap assessments, security architecture and design reviews, as well as implementation of security controls and services. As a More ❯

customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing … AWS's Premium Support value proposition. Through commercial innovation and controlled experiments, you will optimize support offerings, quantify their impact on AWS platform adoption, and develop initiatives to accelerate customer success. Additionally, you will work closely with sales teams, partners, and internal stakeholders to enable field teams, develop customer-facing collateral, and pilot new support offerings through AWS … s partner ecosystem. Key job responsibilities • Customer & Market Engagement: • Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adopting Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, MSS, IDR, CDP, and other new offerings). • Identify adoption challenges for MSS in media streaming environments and IDR/CDP for More ❯

contributions, and a variety of benefit options for you to choose from. Role Overview: The Senior Solution Architect for CX and CRM plays a pivotal role in driving successful customer engagements and major CX deals. This position requires a strategic thinker with a deep understanding of complex solution integration across front and back office systems. Key Responsibilities: Lead the … design and presentation of comprehensive CX & CRM architectures tailored to customer needs. Serve as a senior technical leader, guiding presales activities and ensuring alignment with customer objectives. Manage and coordinate complex customer engagements, collaborating with multiple teams to deliver integrated business solutions. Act as a key communicator for senior stakeholder management, including C-level executive briefings and More ❯

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a founding Senior Forward Deployed Engineer you'll get to interact with our R&D team and influence roadmap decisions while unlocking business impact for our More ❯

and lower costs. AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their … success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. As a Enterprise Business Development Lead within the AWS Enterprise Sales Team in Taiwan, you will have the opportunity to lead sales teams that focus on adoption and expansion of our full-service portfolio with our customers. We … serve our customers. You will help drive revenue, adoption, and market penetration into account. You will hire and develop high performance teams of sales managers that are focused on customer obsession and working backwards to help customers achieve outcomes. You will also be responsible for building your go-to-market initiatives across functional teams, specialists, and partner teams to More ❯

following best practices, and leveraging the platform effectively to build high-performance, scalable web applications. In this role, you will be responsible for executing technical success initiatives, proactively identifying customer challenges, and using a suite of tools and motions to drive adoption and optimization. You will play a critical role in influencing customer decisions, driving them to adopt … best practices, championing web excellence, and ensuring they achieve long-term success on Vercel. You will also collaborate with Customer Success Managers to align technical strategy with business objectives, and partner with Product and Engineering to remove blockers and provide structured feedback to enhance Vercel's platform and offerings. If you're based within a pre-determined commuting distance … practices and feature adoption. Conduct technical assessments, troubleshooting, and performance evaluations to proactively identify areas for improvement. Provide implementation guidance on architecture, scalability, and optimization strategies. Work closely with Customer Success Managers to align on customer goals and drive technical initiatives. Surface structured feedback from customer engagements to influence Vercel's product roadmap. Contribute to internal enablement More ❯

Training - Work with internal teams, key users, and external partners to enhance IT performance. What We're Looking For Experience in IT application support, ideally with Microsoft Dynamics 365 Customer Engagement. Knowledge of SAP ERP (preferred). Strong problem-solving & customer focus - You love tackling challenges and delivering top-tier solutions. Initiative & Teamwork - You can work independently while … thriving in a collaborative environment. The Successful Applicant What We're Looking For Experience in IT application support, ideally with Microsoft Dynamics 365 Customer Engagement. Knowledge of SAP ERP (preferred). Strong problem-solving & customer focus - You love tackling challenges and delivering top-tier solutions. Initiative & Teamwork - You can work independently while thriving in a collaborative environment. Qualifications More ❯

Customer Success Manager (Technical), UK Over 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks. Join our global team, securing application connectivity, anywhere. We are the leader in hybrid, multi-cloud cybersecurity for secure application connectivity in a hybrid world. Our … phase as we go deeper into cloud and looking for a proven sales leader to scale revenue and expand our go-to-market reach globally. We are hiring a Customer Success Manager to join our Sales team. CSMs are strategic and technical advisors who help our enterprise customers adopt, optimize, and expand their use of AlgoSec's solutions. As … a CSM, you'll own post-sales success, driving adoption, value realization, and customer satisfaction while partnering closely with Sales, Technical Services, Product, and Engineering. You'll combine relationship management with a strong grasp of IT security infrastructure to guide customers through successful adoption and expansion. Reporting to: VP, Global Customer Success Location : UK (Home office) Direct employment More ❯

of strategies to enhance iwoca's credit terms, including pricing, credit limits, and repayment terms. Identify and assess market opportunities to introduce new products or features, ensuring alignment with customer needs and business goals. Continuously question existing processes and the potential to refine user journeys, drive customer satisfaction and business outcomes. Analytics leadership: Lead experiments to test new … product concepts, iterating based on customer feedback and performance data. Build custom tools and data pipelines to investigate complex topics and enable the wider team to monitor the performance of products post-launch, using insights to inform future improvements. Combine quantitative data and qualitative insights to identify pain points and unlock growth opportunities. Coach strategy analysts to enhance their … buy-in from senior stakeholders. Work closely with Credit Risk, Data Science, Operations, and Commercial teams to ensure seamless execution of product initiatives. Be in constant dialogue with our Customer Acquisition teams (Brokers, Sales, Account Managers and Commercial Strategy) to tap into up to date feedback from both customers and intermediaries. Turn findings into strategy insights that support the More ❯

customers'migrations by ensuring the success of every project we undertake. Your role is pivotal in not only achieving project goals but also in maintaining an exceptional level of customer satisfaction throughout the migration, working with blended teams including customer, partner and Databricks staff. You will expertly navigate the balance between delivering outstanding results and aligning with the … across projects including enforcing project reporting, milestone tracking and financial management of engagements to accelerate our customers success adoption and their associated outcomes. Work with the account management and customer teams to complete handover from sales to delivery teams Work with the account management team to ensure accurate reporting on projects and keeping all relevant parties up-to-date … with project activity and success What we look for: Individuals who excel in a high paced environment working with cross-functional and multi-organisational teams on multiple customer engagements often concurrently. Extensive experience successfully managing and overseeing projects with teams of up to 40 people with contract values in excess of $1 million Experience in managing enterprise scale migrations More ❯

team in London! Salary Range: £60.000 - £70.000 annually, based on experience and qualifications. About the job: We are seeking a highly skilled Data Scientist with expertise in CRM and customer behavior analysis to join our newly founded CRM Data Science team. You will play a crucial role in analyzing customer behavior on our gambling platforms, providing insights and … building features that will drive our business strategies and enhance customer engagement. We are building a new real-time CRM platform, and this is a great chance to have a profound impact on the project. Key Responsibilities: Analyze large datasets to uncover patterns and insights related to customer behavior. Develop predictive models to forecast customer activities and … out the product to customers, and beyond. What will make you stand out: Experience working in an analytics role in the gambling industry. Experience with CRM data analysis and customer segmentation. Knowledge of tensorflow/pytorch. Expertise in using data visualization tools such as Google Looker and working with Google's BigQuery. Experience in design and evaluation of A More ❯

At Sycurio, we're redefining secure, seamless payment experiences for contact centres around the world. As Director of Customer Delivery , you will be the driving force behind how we enable customers and partners to go live, stay supported, and thrive using our solutions. This role is pivotal in shaping and scaling our global delivery model as we transition to … a modern, enterprise-grade B2B SaaS platform. Key Responsibilities: Define and execute a world-class global customer delivery strategy that's scalable, efficient, and customer-obsessed. Lead and inspire the Customer Enablement, Telephony Integration, and Professional Services teams-empowering them to deliver excellence at every touchpoint. Act as a player-coach, directly managing strategic customer engagements … metrics to continuously improve. Be the go-to leader for cross-functional collaboration, aligning Product, Engineering, and Sales & Marketing around a unified delivery vision. Champion the voice of the customer and partner within the CPTO org, ensuring their needs are central to our roadmap and delivery operations. Lead change initiatives that streamline systems, optimize talent, and elevate the end More ❯