Komodor, you will take the lead in selling our solutions to development teams and DevOps within enterprise organizations. Your deep understanding of these technical domains will help you identify customer pain points and communicate the value of our offerings. What will you do? You will be responsible for prospecting and closing new business while partnering with Customer Experience … to expand on this business over time. You will identify, nurture, and close opportunities with both new and existing customers, manage forecasts, and track customer data. We emphasize a consultative sales approach-learning about the customer's needs before discussing products. Your expertise will be critical in articulating the value of our products. Most importantly, at Komodor you … following up with decision makers Build strong and effective relationships, resulting in growth opportunities Collaborate closely with the Sales Engineering team to address technical questions and concerns Work with Customer Success Managers and Solutions Architects to ensure customer satisfaction Facilitate customer engagements; connecting customers to the right internal and external resources to close deals Know our products More ❯
securely and faster in the cloud. Through project-based support, our security consultants work with our customers on innovative solutions that promote cloud technology for the purpose of solving customer business problems faster and for long-term business expansion. The AWSI Professional Services Korea team is seeking a Senior Security, Risk, Compliance Consultant who can lead a variety of … customer engagements, including building security strategies and roadmaps, architecture design and implementation support, technical assessments, incident response, and security control implementation support. You will work with AWS sales, engineering, training & certifications, and support teams as well as partners to provide technical assistance to customers to ensure they are successful in achieving their security business outcomes on AWS. This includes … leading pre-sales on-site visits, understanding customer security and compliance requirements, and proposing and delivering security solutions in customer engagements. These Global Engagements include short on-site or remote projects leading to architecture or compliance roadmaps, security guidelines, security gap assessments, security architecture and design reviews, as well as implementation of security controls and services. As a More ❯
customers with one-on-one, fast-response support channel that is staffed 24x7x365 with experienced and technical support engineers; Enterprise support provides a designated technical account manager to the customer and provides entitlements such as architecture review, operations support to design, build, and operate cloud environments leveraging AWS best practices; and a designated Support Concierge for administrative and billing … AWS's Premium Support value proposition. Through commercial innovation and controlled experiments, you will optimize support offerings, quantify their impact on AWS platform adoption, and develop initiatives to accelerate customer success. Additionally, you will work closely with sales teams, partners, and internal stakeholders to enable field teams, develop customer-facing collateral, and pilot new support offerings through AWS … s partner ecosystem. Key job responsibilities • Customer & Market Engagement: • Engage customers, partners, and field teams to deeply understand and measure customer value and pain points in adopting Enterprise Support Services (Enterprise Support, Enterprise On-Ramp, MSS, IDR, CDP, and other new offerings). • Identify adoption challenges for MSS in media streaming environments and IDR/CDP for More ❯
contributions, and a variety of benefit options for you to choose from. Role Overview: The Senior Solution Architect for CX and CRM plays a pivotal role in driving successful customer engagements and major CX deals. This position requires a strategic thinker with a deep understanding of complex solution integration across front and back office systems. Key Responsibilities: Lead the … design and presentation of comprehensive CX & CRM architectures tailored to customer needs. Serve as a senior technical leader, guiding presales activities and ensuring alignment with customer objectives. Manage and coordinate complex customer engagements, collaborating with multiple teams to deliver integrated business solutions. Act as a key communicator for senior stakeholder management, including C-level executive briefings and More ❯
Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences. Our AI agent Fin, the most advanced customer service AI agent on the market, lets businesses deliver always-on, impeccable customer service and ultimately transform their customer experiences for the better. Fin can also be combined with our … Helpdesk to become a complete solution called the Intercom Customer Service Suite, which provides AI enhanced support for the more complex or high touch queries that require a human agent. Founded in 2011 and trusted by nearly 30,000 global businesses, Intercom is setting the new standard for customer service. Driven by our core values, we push boundaries … an increase in demand for software engineers who work closely to our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a founding Senior Forward Deployed Engineer you'll get to interact with our R&D team and influence roadmap decisions while unlocking business impact for our More ❯
and lower costs. AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their … success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. As a Enterprise Business Development Lead within the AWS Enterprise Sales Team in Taiwan, you will have the opportunity to lead sales teams that focus on adoption and expansion of our full-service portfolio with our customers. We … serve our customers. You will help drive revenue, adoption, and market penetration into account. You will hire and develop high performance teams of sales managers that are focused on customer obsession and working backwards to help customers achieve outcomes. You will also be responsible for building your go-to-market initiatives across functional teams, specialists, and partner teams to More ❯
following best practices, and leveraging the platform effectively to build high-performance, scalable web applications. In this role, you will be responsible for executing technical success initiatives, proactively identifying customer challenges, and using a suite of tools and motions to drive adoption and optimization. You will play a critical role in influencing customer decisions, driving them to adopt … best practices, championing web excellence, and ensuring they achieve long-term success on Vercel. You will also collaborate with Customer Success Managers to align technical strategy with business objectives, and partner with Product and Engineering to remove blockers and provide structured feedback to enhance Vercel's platform and offerings. If you're based within a pre-determined commuting distance … practices and feature adoption. Conduct technical assessments, troubleshooting, and performance evaluations to proactively identify areas for improvement. Provide implementation guidance on architecture, scalability, and optimization strategies. Work closely with Customer Success Managers to align on customer goals and drive technical initiatives. Surface structured feedback from customer engagements to influence Vercel's product roadmap. Contribute to internal enablement More ❯
Training - Work with internal teams, key users, and external partners to enhance IT performance. What We're Looking For Experience in IT application support, ideally with Microsoft Dynamics 365 Customer Engagement. Knowledge of SAP ERP (preferred). Strong problem-solving & customer focus - You love tackling challenges and delivering top-tier solutions. Initiative & Teamwork - You can work independently while … thriving in a collaborative environment. The Successful Applicant What We're Looking For Experience in IT application support, ideally with Microsoft Dynamics 365 Customer Engagement. Knowledge of SAP ERP (preferred). Strong problem-solving & customer focus - You love tackling challenges and delivering top-tier solutions. Initiative & Teamwork - You can work independently while thriving in a collaborative environment. Qualifications More ❯
Customer Success Manager (Technical), UK Over 2,200 of the world's leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks. Join our global team, securing application connectivity, anywhere. We are the leader in hybrid, multi-cloud cybersecurity for secure application connectivity in a hybrid world. Our … phase as we go deeper into cloud and looking for a proven sales leader to scale revenue and expand our go-to-market reach globally. We are hiring a Customer Success Manager to join our Sales team. CSMs are strategic and technical advisors who help our enterprise customers adopt, optimize, and expand their use of AlgoSec's solutions. As … a CSM, you'll own post-sales success, driving adoption, value realization, and customer satisfaction while partnering closely with Sales, Technical Services, Product, and Engineering. You'll combine relationship management with a strong grasp of IT security infrastructure to guide customers through successful adoption and expansion. Reporting to: VP, Global Customer Success Location : UK (Home office) Direct employment More ❯
Services Japan GK AWS Global Sales drives adoption of the AWS cloud worldwide, enabling customers of all sizes to innovate and expand in the cloud. Our team empowers every customer to grow by providing tailored service, unmatched technology, and consistent support. We dive deep to understand each customer's unique challenges, then craft innovative solutions that accelerate their … success. This customer-first approach is how we built the world's most adopted cloud. Join us and help us grow. At AWS Professional Services, we are building a professional services team to work on enterprise customer engagements, and to help our partners develop technical expertise and capacity supporting these customers. To help grow and scale this business … leadership - Take accountability for deep analysis resulting in action-based business outcomes - Drive system and process improvement initiatives - Prepare regular Supply/Demand analysis for Segment leadership - Work with engagement and practice managers to leverage the best available staffing options from internal regional resources, center of excellence staff, and third party partners - Define and coordinate the introduction and implementation More ❯
of strategies to enhance iwoca's credit terms, including pricing, credit limits, and repayment terms. Identify and assess market opportunities to introduce new products or features, ensuring alignment with customer needs and business goals. Continuously question existing processes and the potential to refine user journeys, drive customer satisfaction and business outcomes. Analytics leadership: Lead experiments to test new … product concepts, iterating based on customer feedback and performance data. Build custom tools and data pipelines to investigate complex topics and enable the wider team to monitor the performance of products post-launch, using insights to inform future improvements. Combine quantitative data and qualitative insights to identify pain points and unlock growth opportunities. Coach strategy analysts to enhance their … buy-in from senior stakeholders. Work closely with Credit Risk, Data Science, Operations, and Commercial teams to ensure seamless execution of product initiatives. Be in constant dialogue with our Customer Acquisition teams (Brokers, Sales, Account Managers and Commercial Strategy) to tap into up to date feedback from both customers and intermediaries. Turn findings into strategy insights that support the More ❯
customers'migrations by ensuring the success of every project we undertake. Your role is pivotal in not only achieving project goals but also in maintaining an exceptional level of customer satisfaction throughout the migration, working with blended teams including customer, partner and Databricks staff. You will expertly navigate the balance between delivering outstanding results and aligning with the … across projects including enforcing project reporting, milestone tracking and financial management of engagements to accelerate our customers success adoption and their associated outcomes. Work with the account management and customer teams to complete handover from sales to delivery teams Work with the account management team to ensure accurate reporting on projects and keeping all relevant parties up-to-date … with project activity and success What we look for: Individuals who excel in a high paced environment working with cross-functional and multi-organisational teams on multiple customer engagements often concurrently. Extensive experience successfully managing and overseeing projects with teams of up to 40 people with contract values in excess of $1 million Experience in managing enterprise scale migrations More ❯
team in London! Salary Range: £60.000 - £70.000 annually, based on experience and qualifications. About the job: We are seeking a highly skilled Data Scientist with expertise in CRM and customer behavior analysis to join our newly founded CRM Data Science team. You will play a crucial role in analyzing customer behavior on our gambling platforms, providing insights and … building features that will drive our business strategies and enhance customer engagement. We are building a new real-time CRM platform, and this is a great chance to have a profound impact on the project. Key Responsibilities: Analyze large datasets to uncover patterns and insights related to customer behavior. Develop predictive models to forecast customer activities and … out the product to customers, and beyond. What will make you stand out: Experience working in an analytics role in the gambling industry. Experience with CRM data analysis and customer segmentation. Knowledge of tensorflow/pytorch. Expertise in using data visualization tools such as Google Looker and working with Google's BigQuery. Experience in design and evaluation of A More ❯
Guildford, Surrey, United Kingdom Hybrid / WFH Options
Sycurio
At Sycurio, we're redefining secure, seamless payment experiences for contact centres around the world. As Director of Customer Delivery , you will be the driving force behind how we enable customers and partners to go live, stay supported, and thrive using our solutions. This role is pivotal in shaping and scaling our global delivery model as we transition to … a modern, enterprise-grade B2B SaaS platform. Key Responsibilities: Define and execute a world-class global customer delivery strategy that's scalable, efficient, and customer-obsessed. Lead and inspire the Customer Enablement, Telephony Integration, and Professional Services teams-empowering them to deliver excellence at every touchpoint. Act as a player-coach, directly managing strategic customer engagements … metrics to continuously improve. Be the go-to leader for cross-functional collaboration, aligning Product, Engineering, and Sales & Marketing around a unified delivery vision. Champion the voice of the customer and partner within the CPTO org, ensuring their needs are central to our roadmap and delivery operations. Lead change initiatives that streamline systems, optimize talent, and elevate the end More ❯
executives, IT professionals and influencers at all levels. Your responsibilities will include driving ROI/economic related business development activities within AWS, together with the sales teams on strategic customer engagements. You will serve as an expert resource on the financial modeling of IT applications and infrastructures and quantification of value benefits. In appropriate cases you will bring in … other AWS resources as necessary to help our customers properly evaluate their IT options from an economic perspective. The ideal candidate will have financial acumen to drive an engagement and interact with AWS customers. The candidate will have the basic technical knowledge and business experience to communicate the economic benefits of computing to IT architects, engineering teams and C … detailed cost models for these environments. The ideal candidate will have demonstrated abilities to influence decision makers in a consultative selling approach (preferably through previous consulting, sales or similar customer experience) to progress decision making through their personal involvement with developing and presenting a compelling business case. Key job responsibilities Serve as a key member of the Business Development More ❯
Amazon has continuously expanded its product selection and innovated on behalf of customers in an on-going effort to fulfill its stated ambition of being earth's most customer-centric company. Since 2015, has started reinventing on behalf of the business customer and is focused on building Amazon Business, the largest and most innovative Business-to-Business (B2B … of Amazon Business to buyers and sellers of all sizes and industries. Unlock your career potential. Position Summary The Amazon Business Solutions Consulting team is dedicated to understanding our Customer's procure to pay (P2P) processes and systems in order to blueprint solutions that make it easier to buy on Amazon Business. Solution Consultants establish technical and functional credibility … in the sales cycles and convey best practices and prescriptive guidance for procurement processes and system design via direct customer/partner interaction. They help drive the evolution of Amazon Business platforms and technologies by providing direct input and feedback from the field to internal product and tech teams. To support our business growth, we are looking for a More ❯
Marketing Manager London orManchester Hybrid Remote About Remarkable We are Remarkable - a leader in digital transformation, helping businesses create cutting-edge customer experiences through platforms like Sitecore, Optimizely, and Microsoft CRM. We specialise in using data-driven strategies and innovative technology to shape the future of customer engagement. With a focus on cloud, commerce, and scalable solutions, Remarkable … team and reports to the Chief Growth Officer (CGO). The key aims are: Ensure all marketing conducted by the company achieves goals for lead generation, audience growth and engagement Deliver the Marketing Strategy Ensure the team performs through: Coaching Training Management Report to CGO Ownership of brand guidelines and compliance of styling/ToV Communication with staff each More ❯
Implementation Engineer - Apprentice Location: Remote in Location (Belfast) Department: Customer Success Reports to: Director of Implementation About the Role As an Implementation Engineer - Apprentice , you are instrumental in delivering Nucleus products in the post sales cycle. This technical role is responsible for deploying vulnerability management solutions to our rapidly growing customer base. The Nucleus Implementation team is staffed … with security architects with software development experience who can manage customer stakeholders to drive projects to completion. If you're a curious person with a blend of technical and soft skills, we'd love to welcome you aboard. What You'll Do Manage short term customer engagements to unblock their technical use cases Develop and maintain parsers and … other scripts/tools to resolve customer's unique challenges Collaborate with the product team to prioritize and productize solutions to impactful issues Build strong relationships with customers, providing exceptional customer service and support Strive to improve process efficiency and team performance by continuously identifying areas to enhance our post-sales motion Understand how integrations work end to More ❯
and Technology depth in Machine Learning with deliver implementation experience in the cloud. AWS ProServe engage in a wide variety of projects for customers and partners, providing collective AWS customer experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training teams, to deliver the … their business or operational outcomes through the use of ML on AWS. In this role you will advise on architecture best practices, lead projects, manage customers stakeholders and conduct customer workshops and implement complex AI/ML workloads with our customers and partners. Key job responsibilities • Advise customer's technologists and business leads; help them to explore the … the possible with machine learning, and to develop scalable ML solutions on AWS to deliver business value in the most effective way • Discuss complex industry-specific business concepts with customer technologists and business leads especially in FSI, Telco and Retail • Drive large, complex customer engagements across pre-sales and delivery from ideation, through architecture design and scoping, all More ❯
people. That's why we're a leader in next-generation cybersecurity. Protection Starts with People. The Role Proofpoint is seeking a proactive, organized and experienced individual with excellent customer service and project management skills to join the Professional Services team. Your customer-facing role will include planning and managing midsized to extremely large, complex engagements. You will … be responsible for setting customer expectations, planning projects, facilitating communications, managing escalations, and driving projects to successful completion. Your day-to-day Engage with new and existing enterprise customers in a technical project management capacity. Work with the project teams to create detailed project plans and drive them to completion. Track and manage project dependencies, work progress, project risks … and working meetings. Ensure plans are aligned with resources, company objectives, and technical standards. Ensure plan objectives and milestones are clearly defined and attainable. Provide regular status reports to customer and management (including executives) as necessary Manage (typically 10-20) projects simultaneously and ensure that project needs are being met and processes are being followed. Work collaboratively with other More ❯
of our Sovereign Cloud (SC) offering and our early mover advantage in this space based on the investments made in selected key target markets. The SC CRO unit in Customer Success is responsible to drive the holistic Sovereign Cloud market strategy and its field execution for the Customer Success board area in close collaboration with the Sovereign Services … GTM strategy for the respective markets, driving sustainable growth in bookings and revenue, leading key engagements, and scaling and adopting the SC value proposition to evolve and execute the customer value journey for Sovereign Cloud in the market. You will drive success in the following ways: Strategy, value proposition and customer demand: Lead the overall SC execution in … the overall SAP Cloud narrative. Diversify the overall Sovereign Cloud value proposition and execution strateg considering local market specifics. Collaborate closely with marketing and respective teams to contribute to customer-facing events and campaigns, presenting SAP SC solution capabilities, value proposition and key differentiators to further stimulate demand. Play a key role in generating a strong pipeline for SC More ❯
From ideation through to build and then to operate, AWS ProServe is committed to helping customers accelerate their time-to-value. AWS ProServe engages in a wide variety of customer projects, providing collective AWS experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training … a unique balance of business knowledge and Technology depth in Artificial Intelligence and Machine Learning with delivery implementation experience. Their focus will be on providing pre-sales support with customer executives followed by hands-on-delivery for AI ML workloads. Successful candidates will have executive level experience in leading, defining, designing and deploying enterprise level strategic solutions leveraging Data … understanding of Machine Learning, Data and Business intelligence. The ideal candidate will also have experience with managing data at scale and automation. Key job responsibilities -Innovate - Engage with the customer's business and technology stakeholders to create a compelling vision of a data-driven enterprise in their environment. -Deliver value - Lead and support local ProServe delivery teams as a More ❯
From ideation through to build and then to operate, AWS ProServe is committed to helping customers accelerate their time-to-value. AWS ProServe engages in a wide variety of customer projects, providing collective AWS experience, best practices, and technical skills for the Customer. Our team collaborates across the entire AWS organization to bring access to product, service, and training … a unique balance of business knowledge and Technology depth in Artificial Intelligence and Machine Learning with delivery implementation experience. Their focus will be on providing pre-sales support with customer executives followed by hands-on-delivery for AI ML workloads. Successful candidates will have executive level experience in leading, defining, designing and deploying enterprise level strategic solutions leveraging Data … understanding of Machine Learning, Data and Business intelligence. The ideal candidate will also have experience with managing data at scale and automation. Key job responsibilities - Innovate - Engage with the customer's business and technology stakeholders to create a compelling vision of a data-driven enterprise in their environment. - Deliver value - Lead and support local ProServe delivery teams as a More ❯
hard to do - at Canonical we are willing to be uncomfortable in pursuit of that excellence. In building our sales team, we look for five things: Empathy for the customer - a real understanding of customer needs, industry-specific challenges, and a desire to help customers solve their business problems High intellect - the ability to learn quickly, understand very … to build on that adoption to create trusted and profitable commercial relationships with the enterprises in their territory. Our product managers and marketing teams run campaigns to generate awareness, engagement and leads, but you will need to go beyond managing inbound interest to develop the potential of your territory. You will need judgement as to which industries and companies … status and activity, using standard professional tools. The successful candidate will carry an annual bookings quota within their assigned territory. They should be able to travel regionally for client engagement, industry conferences, and internationally for company events twice a year. They will be expected to demonstrate professionalism and effectiveness, to prospect accounts for new business, maintain and develop existing More ❯
Proposition Manager, you'll be responsible for assisting in advancing retirement propositions. You'll collaborate with internal and external stakeholders to make impactful changes across product, investment strategy, and customerengagement-ensuring our offerings are truly fit for purpose in today's evolving retirement landscape. We need someone with a strong technical foundation and a passion for innovation … in retirement solutions, confident and capable of combining market, commercial, and customer insights to create great propositions for our customers. The ideal candidate brings: Deep expertise in the UK DC pensions market, with a preference for retirement/decumulation experience. A robust grasp of both technical and customer-focused elements of retirement proposition management Experience guiding proposition changes … commitment to helping customers-especially under-served groups-navigate complex retirement decisions Co-ownership of the retirement proposition and driving its evolution. Collaborating across teams to deliver improvements in customer outcomes and product performance, and championing innovation and inclusivity in retirement communications and product design. The minimum criteria for this role are: Must have pensions experience with a good More ❯
