76 to 100 of 584 Customer Engagement Jobs

new business, the subsequent introduction of new products and to continuously develop our understanding of the applications and markets. Key Responsibilities: Act as the technical-commercial interface with the customer, ensuring customer requirements are clearly understood, assessed, and translated into deliverable solutions. Represent the company at customer meetings, industry events, and international exhibitions, acting as a brand … ambassador and technical advisor. Build and maintain strong relationships with key accounts and prospects to uncover new opportunities and increase customer satisfaction. Analyse and interpret customer specifications to support the development of bespoke product proposals and ensure alignment with application needs. Collaborate with export control teams to classify products under UK export regulations Support the early-stage design … process by coordinating the creation of technical documentation, such as product specifications and customer delivery drawings, working closely with engineering and manufacturing teams. Initiate and coordinate quotation processes for customised enquiries, aligning closely with Sales and Engineering to deliver accurate, timely, and competitive proposals. Support and contribute to the continuous improvement of processes relating to customer engagement More ❯

is a rapidly growing business at LSEG, committed to supporting our customers as they navigate an evolving regulation and risk landscape. The role combines product development, market insight, and customer engagement to craft the future of our adverse media monitoring solutions. This role focuses on driving innovation, ensuring that our capabilities align with market needs and regulatory expectations. … You will work closely with various teams, including Technology, Content Operations, Sales, and Proposition , to improve product offerings and deliver outstanding customer experiences.This position requires an individual with strong organisational, communication, and analytical skills , capable of balancing vision with hands-on execution. The candidate will have experience in risk intelligence, adverse media screening, or compliance technology , as well as … a passion for delivering inclusive, customer-centric solutions. Key Responsibilities Work with Proposition and Sales teams to define, develop, and enhance adverse media monitoring capabilities . Drive the evolution of our risk intelligence and screening solutions , ensuring they meet the needs of an expanding customer base. Lead product roadmap initiatives that improve the accuracy, efficiency, and relevance customer More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance, security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview - Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setuptheir SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our product More ❯

market leader in its domain of international marine surveillance technology and systems. We are respected, established and an ambitious multi-national company headquartered in the UK with a global customer base. The company has a global impact in the marine domain by leading the next generation of maritime domain awareness technologies, products and systems that significantly enhance security, safety … to work a rotation of "in-country" and "home" working. We are open to Expats; or those willing to work in the Middle East for this role. Role Overview Customer Success Manager We are seeking an ambitious and talented person from a system type product training or product management background to join us as our Customer Success Manager … who will be trained to expert level on our system in order to provide frontline continuous operating support to our customer. You as our Customer Success Manager will be responsible for helping the customer to use and setup their SRT system to ensure they gain optimal benefit, including adhoc user related trouble shooting. You will also provide our More ❯

future where personalised, AI-driven treatment and intelligent practice management come together to enhance patient care and build a thriving dental practice. Were innovators, relentless in our pursuit of customer success and constantly pushing the boundaries of the possible to create world-class SaaS products. Culture matters to us. Celebrated as one of the 'Sunday Times UK's Best … all from their own device. No more old-school phone calls and paper forms. Our Culture We are problem solvers, not ticket takers, and we champion creative problem-solving. Customer success is at the heart of everything we do. We strive to ensure that each member of our team, regardless of their department or role, prioritises the success of … the customer in every interaction. From our Commercial teams right through to Operations, every area of our business plays an instrumental role in shaping the value of our users' experience. Our customer success programmes are pivotal in maintaining dynamic feedback channels with our product teams, ensuring that we are always enhancing our software to align with customer More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy … and campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy … and campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy … and campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy … and campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

CRM & Data Strategy Analyst London – Hybrid Up to £46,000 + benefits The Company A leading name in the luxury retail space is growing its Customer Experience team and investing in data-driven decision-making. This role sits within a collaborative CRM and data strategy function, driving customer acquisition, retention, and engagement through analytics and segmentation. The … As a CRM & Data Strategy Analyst, you’ll work closely with senior analysts and CRM stakeholders to optimise campaigns and deliver actionable insights. You’ll be responsible for analysing customer data, shaping segmentation strategies, and reporting on CRM performance to improve engagement across multiple channels. Key responsibilities include: Analysing and presenting customer data to inform CRM strategy … and campaign optimisation. Building and maintaining customer segmentation for targeted campaigns. Owning reporting across CRM activity, including campaign performance and database health. Supporting data pipelines and automation to streamline CRM processes. Collaborating with senior stakeholders to influence customer engagement strategy. Your Skills and Experience Strong SQL skills (essential). Hands-on experience in CRM analytics and campaign More ❯

Account Manager/Customer Success (German Speaking) Hybrid - Maidenhead, 3 days onsite £65,000 - £70,000 Are you fluent in German and looking to take the next step in your career within Account Management and Customer Success? This is a fantastic opportunity to join a modern, innovative technology company that delivers cutting-edge solutions to an exciting global … working in a sector that's undergoing rapid digital transformation, offering you long-term career growth and progression. What you'll be doing: Managing and growing relationships with key customer accounts in Germany. Acting as the main point of contact for customer queries, escalations, and solution delivery. Driving customer engagement by introducing new products and ensuring … successful adoption. Identifying new opportunities within existing accounts and collaborating with sales teams on growth initiatives. Leading account reviews, managing contracts, and ensuring customer satisfaction. What we're looking for: Fluent German speaker - essential, as you'll be managing German customer relationships. Strong background in Account Management/Customer Success , ideally within software, SaaS, or IT solutions. More ❯

develop detailed functional design specifications, outlining workflows and user journeys that align with business goals. You'll also design and implement scalable, end-to-end solutions that support personalized customer experiences, managing complex data structures, user attributes, and event tracking. Additionally, you'll leverage Braze's segmentation tools to create dynamic audience segments, while crafting multi-channel campaign flows … using Braze's Canvas tool to drive customer engagement through automated messaging and real-time interactions. You will focus on clients based in the UK. What You'll Do Collaborate with other Stitchers on the Delivery team, including Business Strategists, Marketing Strategist, and Technical Producers (email developers) to gather and analyze technical requirements, ensuring Braze and partner technologies … are optimally configured within the customer's existing martech stack Provide detailed documentation, define integration points, and ensure seamless data flow across platforms. Develop comprehensive functional design specifications that outline how Braze's features will support the customer's business goals. This includes defining workflows, user journeys, and business rules to deliver an efficient and scalable solution Design More ❯

with 4 x new Internal Business Development Trainees. A Internal Business Development Trainee job involves making outgoing calls to prospective customers to sell products or services, qualifying leads, updating customer databases, and achieving sales targets. Key responsibilities include understanding customer needs, demonstrating product features, booking appointments for field sales, and receiving ongoing training to improve sales skills and … essential as full training will be given. Key Responsibilities Outbound Calling: Making outbound calls to new and existing customers to generate interest in products or services. Lead Qualification: Identifying customer needs and determining if they are suitable prospects for the company's offerings. Appointment Setting: Booking appointments for the company's field sales team to meet with qualified leads. … Database Management: Accurately recording customer information and updating contact details in the company's Customer Relationship Management (CRM) system. Sales Target Achievement: Consistently meeting or exceeding daily, weekly, and monthly sales targets. Product Knowledge: Learning about the company's products and services to effectively explain their features and benefits to customers. Customer Engagement: Building rapport with More ❯

with 4 x new Internal Business Development Trainees. A Internal Business Development Trainee job involves making outgoing calls to prospective customers to sell products or services, qualifying leads, updating customer databases, and achieving sales targets. Key responsibilities include understanding customer needs, demonstrating product features, booking appointments for field sales, and receiving ongoing training to improve sales skills and … essential as full training will be given. Key Responsibilities Outbound Calling: Making outbound calls to new and existing customers to generate interest in products or services. Lead Qualification: Identifying customer needs and determining if they are suitable prospects for the company's offerings. Appointment Setting: Booking appointments for the company's field sales team to meet with qualified leads. … Database Management: Accurately recording customer information and updating contact details in the company's Customer Relationship Management (CRM) system. Sales Target Achievement: Consistently meeting or exceeding daily, weekly, and monthly sales targets. Product Knowledge: Learning about the company's products and services to effectively explain their features and benefits to customers. Customer Engagement: Building rapport with More ❯

role is central to optimising our CRM and automation processes, enhancing cross-functional collaboration, and driving actionable insights across the business. Youll work closely with teams in sales, marketing, customer service, and franchise operations to ensure HubSpot is configured to support business goals and integrated seamlessly with other systems. ??? Key Responsibilities Configure and optimise HubSpot workflows , lead-nurturing sequences … and sales pipelines to align with business goals. Collaborate with sales and marketing teams to improve lead management, conversion, and customer retention. Partner with customer service to enhance the HubSpot service hub and enable new customer contact channels. Work with the Customer Journey team to build and refine marketing automations. Develop dashboards and reports to track … to ensure effective daily use. Engage stakeholders across departments to align CRM and analytics strategies. ?? What Youll Bring Proven experience managing HubSpot hubs including Marketing Hub, Sales Hub, and Customer Service Hub. Expertise in designing lifecycle stages, pipelines, and workflows that support business processes and customer journeys. Strong analytics skills with hands-on experience building and maintaining dashboards More ❯

is central to optimising our CRM and automation processes, enhancing cross-functional collaboration, and driving actionable insights across the business. You'll work closely with teams in sales, marketing, customer service, and franchise operations to ensure HubSpot is configured to support business goals and integrated seamlessly with other systems. Key Responsibilities Configure and optimise HubSpot workflows , lead-nurturing sequences … and sales pipelines to align with business goals. Collaborate with sales and marketing teams to improve lead management, conversion, and customer retention. Partner with customer service to enhance the HubSpot service hub and enable new customer contact channels. Work with the Customer Journey team to build and refine marketing automations. Develop dashboards and reports to track … ensure effective daily use. Engage stakeholders across departments to align CRM and analytics strategies. What You'll Bring Proven experience managing HubSpot hubs - including Marketing Hub, Sales Hub, and Customer Service Hub. Expertise in designing lifecycle stages, pipelines, and workflows that support business processes and customer journeys. Strong analytics skills with hands-on experience building and maintaining dashboards More ❯

and grow - but we're only just getting started. We're seeking a Senior Product Manager with experience launching card products in African markets to drive strategy, adoption, and customer experience for our new card offerings, collaborating cross-functionally to deliver innovative payment solutions. In this role you will: Develop and execute the strategy for launching and scaling card … products tailored to African markets. Work closely with Engineering, Compliance, Sales, and Marketing teams to deliver card products that meet customer needs and regulatory standards. Identify customer pain points and ensure the product delivers an exceptional user experience. Define clear product roadmaps and manage the entire product lifecycle, from ideation to launch and post-launch iteration. Stay updated … a new card product within the first 6 months, ensuring integration with existing payment systems and meeting all compliance and operational benchmarks. Driving Product Adoption: Achieve 10x growth in customer adoption within the first year through effective go-to-market strategies and customer engagement initiatives. Evolving the proposition: Transform the card product from a spending tool into More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest … as well as ensuring customers complete all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement … clearly communicating the overall status of implementations to the Product Manager involved and Senior Leadership. Documentation: Create and maintain documentation, templates, workflow maps and resources to streamline implementation processes Customer Project Manager required skills and experience: Proven experience as a project manager delivering software implementations for customers or in a similar customer-facing role, ideally in healthcare SaaS. More ❯

Customer Project Manager Cantello Tayler Recruitment is currently recruiting for a Customer Project Manager to join their client based in Staines, to work closely with their Product and Service Delivery teams to ensure successful implementation and onboarding of their customers. Hybrid role following probation. Customer Project Manager duties include: Project management: Manage implementation projects for the largest … as well as ensuring customers complete all of their onboarding actions. Process design and optimisation: Help refine the onboarding process for major new customers, ensuring efficiency and a great customer experience. Collaboration: Work closely with Service Delivery, Product, Sales, Service, and other internal teams to define and align on project requirements and expectations from the outset. Customer engagement … clearly communicating the overall status of implementations to the Product Manager involved and Senior Leadership. Documentation: Create and maintain documentation, templates, workflow maps and resources to streamline implementation processes Customer Project Manager required skills and experience: Proven experience as a project manager delivering software implementations for customers or in a similar customer-facing role, ideally in healthcare SaaS. More ❯

D365 CE Consultant Location: Winchester/Remote Job Summary Our clients are seeking an experienced Microsoft Dynamics 365 Customer Engagement (D365 CE) Consultant to join their team. The ideal candidate will have a strong background in configuring, customising, and implementing Dynamics 365 CE solutions, with a solid understanding of customer relationship management (CRM) processes and best practices. … You will work closely with stakeholders to translate business requirements into technical solutions that drive operational efficiency and enhance customer experience. Key Responsibilities Work with clients to gather and analyse business requirements and translate them into D365 CE solutions Configure and customise D365 CE applications including Sales, Customer Service, Field Service, and Marketing modules Develop and implement workflows … and make recommendations on improvements and best practices Required Qualifications Proven experience implementing and supporting Microsoft Dynamics 365 CE/CRM solutions Strong knowledge of D365 CE modules: Sales, Customer Service, Marketing, Field Service Experience with Power Platform (Power Apps, Power Automate, Power BI) Understanding of Dynamics 365 security model, data model, and integration capabilities Proficiency in using JavaScript More ❯

be proactive, whether remote or onsite. From endpoints, networks, and cloud to emails, and beyond, Heimdal offers advance detection and response capabilities, ensuring complete security coverage. The Role As Customer Success Manager in Heimdal, you will be the primary trusted advisor to our customers, guiding them on how to get the most from our platform and ensuring they achieve … their strategic objectives. Preferably, you have 2-3+ years of previous experience in a Customer Success role within the IT/SaaS space, working with accounts in the public sector and understanding their unique priorities, procurement processes, and compliance needs. This is a great opportunity to develop your career and skills further within the cybersecurity sector. You will … work in close collaboration with sales leadership to improve retention, minimize churn risk, and drive additional growth through proactive engagement with your assigned customer base. You will take ownership of a portfolio of accounts, with a strong focus on public sector organizations, ensuring they see maximum value and measurable ROI from our solutions. This position carries a sales More ❯

on Experience + Bonus + Benefits About the Company We're talking about a forward-thinking consumer finance business, delivering products that genuinely put customers in control. Innovative. Ethical. Customer first. No jargon. No unnecessary complexity. Just fair, transparent lending and smart, data led decision making. If you like the sound of shaping strategies that make a real difference. … ........ Read On. The Role We're looking for a commercially minded Senior Analyst to join a collaborative analytics team, working at the heart of customer engagement and portfolio performance. The opportunity sits within an Existing Customer Management' analytics environment. This is a hands-on, data-driven role where you'll shape strategies that deepen customer relationships, improve profitability, and reduce losses, all while keeping customer outcomes front and centre. Expectations Lead on credit, pricing, and marketing strategies that drive engagement and reduce losses. Work daily with SQL, Python/R, Tableau, and Alteryx to turn raw data into actionable insight. Take a test and learn' approach, challenging the status quo to find More ❯

Overview Job Title: Service Delivery Manager The Service Delivery Manager has overall responsibility for day-to-day customer engagement and delivery of a high-quality service to CoreAzure customers in line with the scope of our support contract. They ensure that business as usual activity is delivered within agreed service levels, act as a direct point of contact … improvement for that Customer. They will work closely with the CoreAzure Managed Services Management Team, Account Management, Shared Support capability, Contractors and Third Parties to drive high levels of customer satisfaction and ensure service continuity across the landscape of services. Methods is an established £100m Digital Transformation company, part of the Alten Group, with over 30 years of experience … Ensuring there is an understanding of the needs and priorities for their designated Customers and effectively communicating that internally Delivery of a high-quality service and high levels of customer satisfaction with our provision - avoiding or minimising complaints about service delivery Act as a Customer liaison between designated Customers and the CoreAzure Managed Services, responding to items or More ❯

I am recruiting on behalf of a well established Microsoft Partner consultancy delivering high-impact Dynamics 365 Customer Engagement (D365CE) solutions to clients across sectors-from dynamic scale-ups to global enterprises. As they continue to expand, they are looking for a Senior D365CE Functional Consultant to join their expert team and drive the successful delivery of complex … exposure to diverse projects and industries-no two days are the same. Key Responsibilities Lead client workshops and gather detailed business requirements Design end-to-end solutions across Sales, Customer Service, Marketing, and Field Service modules Configure D365CE, including Power Platform (Power Apps, Power Automate, Power BI) Translate business requirements into functional specs and solution designs Work closely with More ❯

and wealth management. Digital Platforms in IWPB is responsible for the core Mobile and Browser based platforms for meeting the everyday banking needs of HSBC Wealth & Personal Banking’s customer base. Supporting 36 markets and up to 20m customer daily, the team is focussed on three key platforms: 1) Mobile Platform 2) Dynamic Experience Platform 3) Security Platform. … experiences and directly contributes to the effective and efficient delivery of change globally for WPB. This role holder leads and is accountable for the designing, building and running digital customer experience journeys covering all products, customer types and channels across HSBCs Global WPB businesses. This involves leading cross functional teams (composed of analysts, developers, designers, and scrum teams … develop the HSBC Mobile App of the future with an ambition to deliver a best-in-class experience. There are five clear goals to 1) Drive Deeper, more relevant customer engagement 2) Grow Bank Revenue 3) Standardise global mobile experience 4) Build Modern technology and data architecture 5) Maximise the power of data/insight and personalisation. In More ❯