Problem Management Job Vacancies

276 to 300 of 538 Problem Management Jobs

Network Security Specialist – L2

London, England, United Kingdom
Hybrid / WFH Options
Global Relay
opportunities for improved service, efficiency, security, and resiliency. Participate in strategic planning initiatives as well as selection, installation, operationalizing, and ongoing support of infrastructure enhancements. Participate and support change management activities. Provide support to business users and key stakeholders as needed. Participate in the creation of documentation including: Runbooks, how-to user guides & technical how-to support guides, and … identified, escalated, and addressed as quickly as possible. Identify, evaluate and make recommendations on opportunities for the implementation of automation. Provide support for all Systems Administration, escalated incidents or problem related items. Utilize acquired knowledge to balance user requirements, available resources, organizational goals and objectives while striving to maintain top quality client service. About you: Minimum of 5+ years … experience in a Network Specialist capacity. Experience with complex enterprise network architecture planning, design, and implementation. Experience with troubleshooting & resolving complex technical problems, management reporting, and documentation (how-to, processes and procedures, MoP). Proven ability to self-manage and balance assigned work meeting deliverables as scheduled. Solid knowledge and experience in deploying and managing Linux. Experience in network More ❯
Posted:

ServiceNow Developer

Wellow, England, United Kingdom
Hybrid / WFH Options
Systematix
needs. Perform code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and security. Implement and maintain ITSM processes, including incident management, problem management, change management, and service catalog. Create and configure workflows, business rules, UI policies, and notifications. Troubleshoot and resolve issues related to ServiceNow functionality. Collaborate More ❯
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Data Centre Engineer

London, England, United Kingdom
Vallum Associates
Manager you will be responsible for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities Responsible Financial Budgeting for all … on-premises hosted services. Site level Procurement Site Risk Management Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an ‘audit ready’ state Capacity management including power, floor space and assisting with forecasting loadings. … Change management approval site level responsibility. Support the CTO team with Incident and problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. Encourage cross departmental collaborative working and lead by example More ❯
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Data Center Engineer

Cardiff, Wales, United Kingdom
JR United Kingdom
Manager you will be responsible for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities Responsible Financial Budgeting for all … on-premises hosted services. Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an ‘audit ready’ state Capacity management including power, floor space and assisting with forecasting loadings. Support the CTO team with Incident and … problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. Encourage cross departmental collaborative working and lead by example Act as an escalation point for complex technical issues and incidents. Vendor and Stakeholder More ❯
Posted:

Data Center Engineer

Birmingham, England, United Kingdom
JR United Kingdom
Manager you will be responsible for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities Responsible Financial Budgeting for all … on-premises hosted services. Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an ‘audit ready’ state Capacity management including power, floor space and assisting with forecasting loadings. Support the CTO team with Incident and … problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. Encourage cross departmental collaborative working and lead by example Act as an escalation point for complex technical issues and incidents. Vendor and Stakeholder More ❯
Posted:

Data Center Engineer

Newport, Wales, United Kingdom
Vallum Associates
Manager you will be responsible for: Day-to-day DC Operations Lead the successful operations of the Clients data center environments. Ensure full operational continuity and reporting along with management of the DC Engineers and 3rd Party suppliers/services. Ensure the Data Centre is visually always kept to a high standard. Technical Responsibilities Responsible Financial Budgeting for all … on-premises hosted services. Site level Procurement Site Risk Management Create and maintain Standard Operating Procedures (SOPs) relevant to each location and Facilities provider. Maintain infrastructure asset management and asset lifecycle reports for both DC and infrastructure assets Maintain all documentation in an ‘audit ready’ state Capacity management including power, floor space and assisting with forecasting loadings. … Change management approval site level responsibility. Support the CTO team with Incident and problem management. Assist with hardware replacements, RMA tasks Managing new and existing business requirements Responsible for managing the internal cabling (and external carrier fibres brought into the building) to a high standard, with all cabling inventoried. Encourage cross departmental collaborative working and lead by example More ❯
Posted:

EMEA Head of Equity Derivatives Production Support - SVP

London, United Kingdom
Citigroup Inc
The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team of professionals based in London, Paris and Pune, and requires a comprehensive understanding of derivatives trading & risk … management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order to negotiate internally and influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises … control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Demonstrates an in-depth understanding of how apps support integrates within the overall technology function to achieve objectives; requires a good More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Head of Service Delivery

Slough, Berkshire, United Kingdom
Hybrid / WFH Options
Modix International
on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services-covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management. As part of our Product & Technology Group , you'll drive a culture of service excellence, lead cross-functional improvements, and ensure a … seamless experience for our teams and customers across Europe. What You'll Do Lead and develop high-performing service teams Own service management strategy aligned with ITIL and ISO standards Ensure smooth operations, change management, and major incident response Drive continual improvement through data, insight, and collaboration Act as a key liaison between senior stakeholders , service providers, and … CAPTG teams Support the Director of Service & Infrastructure and deputise when needed What You'll Bring 5-10 years of experience in IT Service Delivery Management Proven leadership in a complex, multi-site or multinational environment Deep knowledge of ITIL (certified) and service frameworks Strong stakeholder management and communication skills Passion for service quality, customer satisfaction, and continuous More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technology Support III

Bournemouth, England, United Kingdom
JPMorgan Chase & Co
as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience. Job responsibilities Executing the Incident Management processes from initiation to resolution using strong facilitation, planning and time management. Command and control of Incident bridges with business, technology, and external vendors. Assess and prioritise multiple incidents … incident, including resources from JPMC partners, external vendors, and JPMC lines of business. Ensure high quality, consistent, accurate incident, and process-related data. Participate in post-incident reviews and problem management activities. Proactively contribute to improvement activities during incident downtime. Required qualifications, capabilities, and skills Troubleshoot, resolve, and maintain information technology services with experience or equivalent expertise. Run … incident bridges/Zoom sessions for application and/or technology issues. Understand Incident Management best practices, skills, and tools. Exhibit excellent written and oral communication skills, demonstrating confidence with senior technology and business management. Influence others across all contributing teams and disciplines. Be a strong team player, fostering relationships from both a business and technical perspective, with a More ❯
Posted:

Senior FX Production Support Engineer

London Area, United Kingdom
Radley James
Production Support Engineer to join our dynamic Front Office FX technology team. This is a high-impact role supporting the bank’s electronic FX trading platforms. Key Responsibilities Incident Management: Respond rapidly to production incidents with data driven decision making, minimizing downtime and financial impact. Lead root cause analysis and conduct blameless post-mortems Monitoring & Automation: Enhance application health … and scalable operations Collaboration: Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals Governance & Compliance: Enforce and adhere to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks Mentorship: Support the growth of junior team members and promote a culture of engineering excellence and continuous More ❯
Posted:

Senior FX Production Support Engineer

City of London, London, United Kingdom
Radley James
Production Support Engineer to join our dynamic Front Office FX technology team. This is a high-impact role supporting the bank’s electronic FX trading platforms. Key Responsibilities Incident Management: Respond rapidly to production incidents with data driven decision making, minimizing downtime and financial impact. Lead root cause analysis and conduct blameless post-mortems Monitoring & Automation: Enhance application health … and scalable operations Collaboration: Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals Governance & Compliance: Enforce and adhere to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks Mentorship: Support the growth of junior team members and promote a culture of engineering excellence and continuous More ❯
Posted:

FX Production Engineer

London, England, United Kingdom
Hybrid / WFH Options
0840 Deutsche Bank Aktiengesellschaft, Filiale London
including senior traders and lead developers, to optimize trading workflows, troubleshoot complex issues, and drive continuous improvement in both processes and the environment. The ideal candidate will be a problem solver who thrives in high-pressure environments, balances technical expertise with business insight, is a strong communicator capable of discussing complex technical issues with a range of stakeholders, has … for you and your family Flexible benefits including Retail Discounts, Bike4Work scheme, and Gym benefits Support for CSR initiatives + 2 days’ volunteering leave annually Your key responsibilities Incident Management: Respond rapidly to production incidents, minimize downtime and financial impact, lead root cause analysis, and conduct blameless post-mortems Monitoring & Automation: Improve application health monitoring and implement automation to … manage capacity resources for scalable operations Collaboration: Work with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals Governance & Compliance: Follow change, incident, and problem management policies, and adhere to bank-specific non-financial risk frameworks Mentorship: Support junior team members and foster a culture of engineering excellence and continuous improvement Your skills More ❯
Posted:

ServiceNow Developer - Permanent - Hertfordshire

Hertfordshire, South East, United Kingdom
InterQuest Group (UK) Limited
/Developer ready to make a real impact? Join our client's dynamic ServiceNow Operations team and play a vital role in configuring and supporting mission-critical IT Service Management (ITSM) systems used globally by internal teams, customers, and partners. Leveraging ITIL principles, you'll help deliver, measure, manage, and improve IT infrastructure support services through our powerful ServiceNow … platform. We're looking for someone who can implement these tools effectively and consistently, ensuring high-quality delivery for our customers. Your Mission: Tackle complex incident and problem management to meet business needs. Deliver timely fixes through configuration and code development. Ensure smooth incident escalations following company procedures. Manage and deploy application and plugin upgrades (e.g., Team Connect … ServiceNow developer or admin on significant platforms, with excellent communication skills. Minimum 3 years' experience with web technologies (XML, JavaScript, JSON, HTML, CSS). Strong background in IT Service Management, particularly incident management. Experience working within a SaaS environment. Exceptional communication skills across all organizational levels. Highly organized, detail-oriented, structured, and methodical approach. A proactive attitude with strong More ❯
Employment Type: Permanent
Salary: £80,000
Posted:

Head of Production Support - Citi

London, England, United Kingdom
Jobs via eFinancialCareers
Equity Derivatives Production Support - SVP Citi London, United Kingdom Apply now Posted 3 hours ago Permanent Competitive The EMEA Head of Equity Derivatives Production Support is accountable for the management of a complex Equity Derivatives trading and risk technology environment, and for the provision of technology support to a large scale business. The role leads and directs a team … of professionals based in London, Paris and Pune, and requires a comprehensive understanding of derivatives trading & risk management and how technology helps to achieve the objectives of the business. Strong commercial awareness is a necessity. The role faces off to senior stakeholders in Trading, Control Functions and Application Development. Excellent communication skills are required in order to negotiate internally … and influence outcomes, often at a senior level. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval. Responsibilities: Demonstrates an in-depth More ❯
Posted:

3rd Line IT Support Engineer

Nottingham, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
ITIL Framework - SLAs, Incident & Raising IT Change Requests etc. Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. 3rd Line IT Support - Incident, Problem Management & End User Compute experience. 3rd Line IT Support in an Enterprise Environment - carry out upgrades & maintenance. Detailed understanding of core IT Infrastructure products- 3rd Line IT Support … Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Cloud - AWS or Azure experience. Citrix Support. Benefits Package: Bonus + Company Car Allowance + Company Pension + Employee Assistance Programme … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. #J-18808-Ljbffr More ❯
Posted:

Service Desk Support Analyst

Slough, England, United Kingdom
JR United Kingdom
you will play a crucial role in providing both 2nd line technical support services and some 3rd line. Your expertise will help maintain excellent customer satisfaction through effective incident management and the delivery of reliable, consistent, and high-quality IT services. You will be responsible for diagnosing and resolving technical issues, mentoring junior team members, and ensuring SLAs and … support with a strong customer focus. Owning and resolving user issues through remote or on-site support. Providing high-quality solutions and workarounds within agreed SLAs. Assisting in the Problem Management process and contributing to service improvements. Strong experience supporting complex Microsoft/Windows environments/IT systems in large and diverse environments. Window 11 configuration (imaging laptops More ❯
Posted:

ServiceNow Technical Delivery Consultant

Hatfield, Hertfordshire, United Kingdom
Computacenter AG & Co. oHG
Job-ID: 213801 Contract type: Standard Business Unit: ServiceNow Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. It … implement such tools to our customers in a standard and repeatable basis at the required level of quality. What you'll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with company processes to ensure … practices. Minimum 3 years of proven experience as a ServiceNow developer or admin on medium to large scale ServiceNow platforms with excellent communication skills. Extensive experience in IT Service Management, with a focus on incident management. Experience of working in a SaaS environment. Ability to effectively communicate with all levels of the organisation. Be highly organised, meticulous, structured, and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Business Systems Manager

Bolton, Greater Manchester, North West, United Kingdom
Warburtons Ltd
days a week. To provide SAP application support for all processes in the Finance business function; ensuring that incidents are resolved efficiently and recurring issues are eliminated through problem management. Partner with Finance stakeholders to ensure opportunities for improvement are continuously identified and implemented. Key Accountabilities and Measures To identify and implement improvements that will improve the use of … Finance process area are restored to normal service as soon as possible with minimal disruption to the business. To identify and implement solutions to known problems through the change management process. To ensure that all IT incidents are logged through the IT helpdesk and work towards reducing the number of calls logged. To work closely with Warburtons own developers … with key business stakeholders and user base. Essential Ingredients Significant SAP Finance experience, ideally within an FMCG environment; broad knowledge of critical business processes and understanding of ITIL Service Management Principles. S/4 HANA and Fiori experience would be beneficial Regularly monitors work carried out by others to ensure tasks are delivered to time, quality and other requirements More ❯
Employment Type: Permanent
Posted:

FX Production Engineer

London, England, United Kingdom
Hybrid / WFH Options
Deutsche Bank
including senior traders and lead developers to optimize trading workflows, troubleshoot complex issues, and drive continuous improvement in both processes and the environment. The ideal candidate will be a problem solver who thrives in high-pressure environments and balances technical expertise with business insight, a strong communicator, capable of discussing complex technical issues to a range of stakeholders, have … including Retail Discounts, a Bike4Work scheme and Gym benefits The opportunity to support a wide-ranging CSR programme + 2 days’ volunteering leave per year Your key responsibilities Incident Management: Respond rapidly to production incidents with data driven decision making, minimising downtime and financial impact. Lead root cause analysis and conduct blameless post-mortems Monitoring & Automation: Enhance application health … and scalable operations Collaboration: Partner with development teams to design and deploy fault-tolerant, scalable solutions aligned with business goals Governance & Compliance: Enforce and adhere to change, incident, and problem management policies, as well as bank specific non-financial risk frameworks Mentorship: Support the growth of junior team members and promote a culture of engineering excellence and continuous More ❯
Posted:

Manager Data Center

Woking, Surrey, South East, United Kingdom
Digital Realty (UK) Limited
The Manager Data Center (MDC) is responsible for the management and performance of a data center site(s) and ensures the site(s) function(s) at the optimum performance and reliability; actively managing along the lines of the four pillars of our Operations Strategy: Service Excellence, Infrastructure Excellence, Sustainability and Governance, risk and compliance. The Manager Data Center (MDC … Data Center (MDC) monitors all customer services and maintenance activities and provides/coaches the team with instructions. What youll do Health & Safety Oversight: Ensure adherence to the Quality Management, Environmental and Health & Safety Responsibilities Matrix Accountable for all activities on the sites in terms of Health & Safety and governance compliance, including site induction, supplier permits, and adherence to … Maintenance: Accountable for operating the site as energy efficient as possible, in coordination and working with other relevant functions. Accountable for the accurate and effective performance of monitoring and management systems Accountable for ensuring the timely, efficient, and high-quality execution of all maintenance and customer service tasks, as per Service Planning process guidelines. These activities encompass a range More ❯
Employment Type: Permanent
Posted:

Rates Support Specialist

London, England, United Kingdom
Hybrid / WFH Options
Deutsche Bank
with Traders, Strats, and Development teams to optimize trading workflows, troubleshoot complex issues, and drive continuous improvement in both processes and the environment. The role is ideal for a problem solver who can thrive under pressure, balance technical ability with business acumen, and communicate effectively with the trading desks. The team follows technology policies for change, incident, and problem management with roles and responsibilities clearly defined. You will ensure that support procedures and activities are diligently followed and suitably documented. As a senior member of the team, you will also ensure applications are maintained and monitored to provide a stable environment for all users. You will help develop and mentor junior team members to foster an engineering … technologists on incidents and follow-ups Owning improvements to Rates application health monitoring, and automation, driving down manual effort on your supported platforms Driving cost optimisation and capacity resource management to ensure efficient use of resources and cost-effective solutions Delivering both business and technology related benefits by aligning reliability engineering practices with business goals and partnering with developers More ❯
Posted:

Systems Engineer

London, England, United Kingdom
Smart Communications group
must have a good working knowledge of configuring and using Monitoring Systems. We use Zabbix, Azure and StatusCake. ITIL – You must understand the basic principles of ITIL, including Change Management, Problem Management and Incident Management. Troubleshooting – You must be able to take on a technical problem that we are facing in our Application/Infrastructure and More ❯
Posted:

Product Manager

London, United Kingdom
Atos SE
meaning 5 years of residency in the UK. Willingness and ability to travel to client sites, office locations, or project meetings as needed, including on short notice Our Application Management Services (AMS): Joining the AMS team provides a dynamic and supportive environment where you can grow professionally, collaborate with talented colleagues, and contribute to innovative projects that drive business … practice, Atos provides on-going application support and development for a wide range of systems including bespoke applications and third-party COTS packages. This covers areas such as Incident Management, Problem Management, Service Request delivery, Development changes and enhancements. The latter typically require the design and documentation of a solution and proposal before the development work commences. … work from client, office, or home locations as appropriate Your job in a nutshell: To be successful in this role, you'll need a rich combination of GDS product management experience and skills, soft skills and appropriate personal attributes. We are looking for someone who thrives in complex environments, has strong delivery focus, and is confident influencing stakeholders at More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

SAM Consultant

London, United Kingdom
Unisys
point of contact for solutions and questions related to software licensing. Facilitate Unisys and client standard processes for ITIL core functions such as Software Asset Management. Process and Service Management Manage contractual service support requirements. Present operational and service level reports to internal or external customers. Analyze and report on statistical data related to service levels and operational effectiveness. … Provide training and mentoring to ensure process guidelines are understood and followed. Conduct workshops to identify and address process deficiencies. Review trend analysis for proactive problem management. Work with Service Delivery Managers to monitor SLA performance. Business Development Leverage technical expertise to support business development and proposal development. Support solution development, estimates, and design by leveraging industry and technical … and project teams. Contribute to the successful delivery of solutions. Ensure the integrity and delivery of major solutions. Stay updated on IT trends and incorporate them into work. People Management Potentially manage a team of technologists, providing feedback, training, and development. Lead teams by assigning and reviewing tasks. Serve as a mentor within the Practice. Monitor performance of service More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Head of Service Operations

Motherwell, Scotland, United Kingdom
Proact
Social network you want to login/join with: At Proact, we’re a pan European data management specialist with a focus on unlocking the power of data through strategy, storage, connectivity, and security. But that’s only part of our story.... We’re also here to break the mould. To stake new ground. To do things differently. And … capabilities across those divisions. The overall goal is to capture the full benefit of integrated UK service operations. Reporting directly the Services Director and working in conjunction with the Management Team, this role presents an opportunity to be a stakeholder in a dynamic and exciting MSP. Key Responsibilities Operational Excellence Lead the Service Desk and NOC, ensuring high-quality … service delivery and adherence to SLAs. Oversee incident, request, change and problem management processes in line with ITIL best practices. Ensure the smooth operation of 24/7 support services, including out-of-hours escalation and major incident management. Drive process standardisation, automation, and continual improvement initiatives across the service operation lowering total costs. Review and analyse operational More ❯
Posted:
Problem Management
10th Percentile
£31,575
25th Percentile
£38,500
Median
£50,000
75th Percentile
£65,000
90th Percentile
£70,000