51 to 75 of 196 Problem Management Jobs

development, QA and multiple production trading systems including some belonging to third party clients. Collaborate with development, networks, ops and product teams on strategic IT initiatives. Assist with planning, management and resource allocation of inter-departmental projects alongside the PM team. Oversee incident management, root cause analysis, and rapid resolution of system outages or performance degradation. Ensure compliance … of procedures such as change management, patch management and security and audit processes. Assist in the maintenance of these procedures. Support regular security audits and penetration tests, addressing findings and oversee any remediation work. Improve system monitoring, alerting, documentation, operating procedures and incident response processes. Manage, mentor, plan and coordinate the activities of both teams. Required Skills/… Experience Ideally 7+ years Linux system administration experience with at least 3 years in a managerial or team lead role. Strong expertise with RHEL-based systems, including installation, ongoing management, monitoring, performance tuning, system security hardening, etc. Proven track record of managing geographically distributed teams, including senior engineers and tier-1/2 support staff including on-call and More ❯

our branches on a rota basis. Skills and day-to-day activities Application support: The role involves providing second line support, including user, hardware, software and network support Incident management: This role requires managing incidents through a structured system and coordinating with third parties Problem management: The role involves troubleshooting and problem-solving in a Windows … environment Network support: You will understand LAN/WAN technologies and perform tasks like TCP/IP, VPN and ethernet troubleshooting Knowledge management: This role includes writing and updating technical information to support knowledge sharing within the support team Customer service support: The role requires a strong service delivery focus and customer satisfaction, including mentoring and training first line … support staff Configuration management: The role involves handling Active Directory and user/group management Infrastructure operations: This role requires provisioning, deploying, configuring and optimising technology infrastructure, including physical, virtual and cloud environments Knowledge and experience Over two years' IT support experience Experience of computer hardware/software troubleshooting and problem solving in a Microsoft Windows environment More ❯

Newcastle *Be the M365 Subject Matter Expert* IT Deployment Engineer/IT Infrastructure Engineer, providing 3rd line IT/M365 Application support with excellent M365, InTune, Azure, Modern Device Management & IT Security experience is required by a leading company in central Newcastle You will be the subject matter expert for Microsoft and M365, working on a range of 3rd … Active Directory, firewall, VPN, iOS, and networking protocols (TCP/IP, DNS, DHCP, SMTP). - Strong client-service approach with excellent communication and teamwork skills. - Strong IT Security, Endpoint management and Vulnerability management experience - PowerShell Scripting experience within Microsoft Applications - Ability to prioritise, manage workload, and multitask effectively. Role Responsibilities: - 3rd line support and implement Intune, M365, and … . - Assist in managing Microsoft Exchange, Mimecast security, Teams, and Autopilot. - Develop onboarding processes and provide feedback for service improvements. - Define the company's IT Security policies, including vulnerability management - Admin of Endpoint management tools - Stay updated on Microsoft 365 tools and roadmap. - Conduct monitoring and analysis, including storage and usage reports. - Own problem management and More ❯

are subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … problem solving and decision making skills Skills and Attributes Extensive experience working with Tanium and Powershell Extensive experience working with Intune, relating to Autopilot, Configuration Profiles, Apps Extensive experience working with SCCM, Software Updates and application packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with … common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. Good knowledge of IT security practices and the implementation of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate More ❯

downtime and prevent recurrence. Web Application Subject Matter Expertise: Develop and maintain comprehensive expertise in the web application's architecture, components, dependencies, and operational behavior within the deployment environment. Problem Management & Prevention: Lead efforts in post-incident reviews, identifying underlying issues, and driving the implementation of permanent solutions and preventative measures to enhance application reliability and stability. Collaboration … and troubleshooting complex web applications. Demonstrated Subject Matter Expertise in a critical web application, including its full stack (front-end, back-end, database, APIs). Extensive experience in incident management and problem resolution at a Senior escalation level. Strong understanding of web application architecture, performance tuning, and security best practices. Experience working with and troubleshooting applications in modern … aptitude and willingness to learn and apply it for troubleshooting and operational tasks. Proficiency with monitoring, logging, and alerting tools (e.g., Prometheus, Grafana, ELK Stack, Splunk). Exceptional analytical, problem-solving, and critical thinking skills with a methodical approach to complex issues. Excellent verbal and written communication skills, with the ability to articulate complex technical concepts to diverse audiences. More ❯

clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt … Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications … and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with More ❯

clearance (for this, British Citizenship and a British Passport is required) Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt … Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications … and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with More ❯

LGT Wealth Management UK LLP is a UK-based partnership, wholly owned by the private banking group LGT, which is in turn owned by the Princely Family of Liechtenstein. When we set up LGT Wealth Management in 2008, our aim was to offer a fresh approach to wealth management. Alongside the LLP we also have two other entities … entrepreneurship are our core values. As our brand recognition grows, we are fast becoming an employer of choice in our sector. We have over £29 billion in funds under management and circa 700 staff. Business Unit: Our ambitious growth strategy is underpinned by our commitment to enhance the client experience and deliver market leading personalised Wealth Management. We are … Brief Role Objective: The Application Support Manager is responsible for managing the provision of business critical software applications to enable the operation of LGT Wealth Management. The role includes management of a team of technical experts. The role has a broad remit including responsibility for the operation of strategic applications, project delivery and contribution to the broader IT strategy. More ❯

and technical operations to ensure a seamless digital experience for guests and crew. This dynamic role involves a three-month rotational overseas assignment, where you will lead IT service management, drive operational excellence, and collaborate with key stakeholders to enhance IT performance onboard. Why Join? All living expenses covered while working overseas Opportunity to travel the world while advancing … your IT leadership career Work in a prestigious, multicultural environment, delivering exceptional IT services aboard a luxury cruise liner Key Responsibilities: Service Management & Delivery: Oversee IT service operations, ensuring high availability, performance, and seamless user experiences for guests and crew. Stakeholder Engagement: Act as the primary IT point of contact for senior leadership, department heads, and external vendors, ensuring … alignment with business needs. IT Strategy & Continuous Improvement: Develop and implement IT service strategies to enhance operational efficiency, minimize downtime, and drive innovation. Leadership & Team Management: Mentor and manage onboard IT support staff, fostering a culture of excellence, continuous learning, and proactive problem-solving. Incident & Problem Management: Ensure swift resolution of IT issues through structured processes More ❯

and positive work environment. Willing to obtain relevant baseline security clearance. Reports directly to the Service Desk Manager. KEY SKILLS AND RESPONSIBILITIES Provide first-level IT technical support and problem resolution online and over telephony to all end-users with software, hardware and application problems via the ServiceNow ticketing system Lifecycle ticket management, ensuring all tickets are dealt … Resolve as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases Maintain communications with customers throughout the problem resolution process Administer user accounts via Active Directory, group membership and rights assignment based on established procedures Technical Troubleshooting End User Compute (EUC), Networking, Applications (inc. common enterprise applications … and M365), Printing, Unified Communications, including meeting room facilities (video conferencing), fixed and mobile telephony, video conferencing (e.g. Microsoft Teams, Zoom) Report any pattern or trends to management for proactive problem management Refer to internal IT news, Knowledge articles, and general industry updates to stay up-to date with recent changes or new implementations Share observations with More ❯

processes. The Field Services Technician is also responsible for supporting the business goals and objectives for the Department, the Information Services Organization, and the organization as a whole. Responsibilities: Problem Solving - Effectively assess, diagnose and resolve basic configuration and hardware problems. Quickly and efficiently resolve problems assigned by the Customer Support Center. Assess overall performance of workstations and implement … of providing dial-tone to the desktop. Desktop Hardware and Software - With direction, install, configure and maintain hardware and software. Communications - Demonstrate strong communication and human relationship skills. Inventory Management - Track and document the hardware and software inventory. Standards - Install, configure and maintain standards associated with workstation and peripheral procedures and documentation. Policies and Procedures - Follow established policies, procedures … and standards defined by the department. Communications - Demonstrate strong communication and human relationship skills. Vendor Management - Contact vendors regarding service issues to receive support information or assistance as instructed by the supervisor. Documentation - Produce and maintain technical documentation on the assigned systems. Reporting - Produce required department reporting associated with projects assigned by manager and problems assigned through help desk More ❯

to effectively participate and lead discussions and present material at manager and executive levels, and to both technical and non-technical audiences. • Bachelor's degree in computer sciences, technology management, business management, or similar. • Advanced knowledge of Private Wireless Networks deployment processes and the impact thereof on the technical environment. • Project management certifications including PMP, ITIL, Prince2 … MSP, etc. • 6 or more years of relevant work experience. • 4-5 years of experience in technical wireless deployment management, preferably in Private 5G or complex cellular enterprise deployments. • Experience in project planning and providing leadership. • Exceptional communication and interpersonal skills. • Willingness to travel up to 50%. Even better if you have: • 10+ years of Professional Services project … with excellent communications and team building skills across multiple work locations. • Strong technical acumen to understand and solve complex network and application layer challenges both from a design and problem management perspective More ❯

Our client, a major financial institution are looking for an Oracle Environment Manager to be a pivotal figure of their Finance Modernisation Programme, responsible for the strategic planning, proactive management, and operational oversight of all programme environments; working alongside a fantastic programme team and reporting into the Technology ERP Platform Lead. Programme environments in scope include Oracle Fusion SaaS … The successful candidate will ensure environment readiness for various programme phases (development, testing, training, cutover to live, go-live and Hypercare support) and play a key role in release management activities across these diverse technology stacks. Key Responsibilities: Environment Strategy & Planning: Develop and maintain a comprehensive environment roadmap covering SaaS, PaaS, and performance management platforms. Provisioning & Configuration: Lead … setup and configuration of environments aligned with project timelines and security policies. Release Management: Manage environment refreshes, patching, and upgrades across all platforms. Stability & Performance: Monitor health and performance, resolve issues in collaboration with technical teams and vendors. Change Control & Governance: Implement robust change control procedures with proper documentation and approvals. Access Management: Control access to environments in More ❯

Our client, a major financial institution are looking for an Oracle Environment Manager to be a pivotal figure of their Finance Modernisation Programme, responsible for the strategic planning, proactive management, and operational oversight of all programme environments; working alongside a fantastic programme team and reporting into the Technology ERP Platform Lead. Programme environments in scope include Oracle Fusion SaaS … The successful candidate will ensure environment readiness for various programme phases (development, testing, training, cutover to live, go-live and Hypercare support) and play a key role in release management activities across these diverse technology stacks. Key Responsibilities: Environment Strategy & Planning: Develop and maintain a comprehensive environment roadmap covering SaaS, PaaS, and performance management platforms. Provisioning & Configuration: Lead … setup and configuration of environments aligned with project timelines and security policies. Release Management: Manage environment refreshes, patching, and upgrades across all platforms. Stability & Performance: Monitor health and performance, resolve issues in collaboration with technical teams and vendors. Change Control & Governance: Implement robust change control procedures with proper documentation and approvals. Access Management: Control access to environments in More ❯

and aligned with the dynamic needs of the maritime and port services industry, delivering high performance across a complex, 24/7 operational landscape. Duties and Responsibilities: Infrastructure & Cloud Management * Lead the architecture and lifecycle management of hybrid infrastructure supporting all operations, both onshore and offshore. * Oversee cloud infrastructure (e.g., Microsoft Azure) for scalability, performance, and disaster resilience … centres, maritime radio integration, and unified communications platforms like Microsoft Teams. * Maintain continuous communication coverage and resilience for mission-critical operational systems in real-time port environments. IT Service Management * Oversee operational excellence in IT service delivery, applying ITIL principles to support change, incident, and problem management in both office and field environments. * Define and monitor SLAs … and KPIs aligned to the uptime demands of port infrastructure, vessels, and ERP environments. * Collaborate with logistics and operations teams to maintain IT service reliability for crane automation, yard management systems, and terminal access control. Cybersecurity & Compliance * Collaborate with the cybersecurity function to secure infrastructure against threats targeting critical national infrastructure, including OT (Operational Technology) environments. * Ensure compliance with More ❯

. Evolve the architecture to support future requirements based on SLIs, SLOs, and SLAs. Identify and eliminate toil by automating repetitive operational tasks, thus increasing velocity and reliability. Ensure management awareness of problems that are severe in nature or that are exceeding documented targets. Ensure that all problems are resolved in a timely and efficient manner. Own development of … where policies and procedures require change, or where new ones need to be developed, especially regarding future business expansion. Submit recommendations as appropriate. Ensure all changes comply with change management policies and procedures. Embody the philosophy of DevOps & Sire Reliability Engineering by providing a prescriptive way of measuring and achieving reliability through engineering and operations work. Monitor and report … at least one programming language preferred, e.g., Python, Java, or .NET. Proficient in Git for version control and collaborative development. Experience with GitLab or similar platforms for source code management and CI/CD. Familiarity with Atlassian tools (Jira, Confluence) is a plus. Proficient in administering Linux and/or Windows-based platforms. Experience supporting production enterprise applications. Strong More ❯

What the role has to offer Take ownership of incidents from start to finish, ensuring timely resolution that meets customer satisfaction and aligns with SLA targets, while developing strong problem-solving skills in a dynamic environment Gain hands-on experience with a wide range of IT systems, including Active Directory, Exchange, VMWare, and Microsoft Office deployments, enhancing your technical … ll manage incidents and service requests using the ServiceNow tool, ensuring timely logging, accurate diagnosis, and effective resolution to keep our operations running smoothly. If you're passionate about problem-solving and providing outstanding user support, apply now to become an essential part of our dedicated IT support team! The Service Desk covers Monday to Friday 07:30 to … We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation. Key Responsibilities and Tasks End to end call management of incidents through to resolution as required to ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs Responsible for answering all calls More ❯

What the role has to offer Take ownership of incidents from start to finish, ensuring timely resolution that meets customer satisfaction and aligns with SLA targets, while developing strong problem-solving skills in a dynamic environment Gain hands-on experience with a wide range of IT systems, including Active Directory, Exchange, VMWare, and Microsoft Office deployments, enhancing your technical … ll manage incidents and service requests using the ServiceNow tool, ensuring timely logging, accurate diagnosis, and effective resolution to keep our operations running smoothly. If you're passionate about problem-solving and providing outstanding user support, apply now to become an essential part of our dedicated IT support team! The Service Desk covers Monday to Friday 07:30 to … We hire from within as our first priority, so you’ll have a myriad of opportunities within our diverse, global organisation. Key Responsibilities and Tasks End to end call management of incidents through to resolution as required to ensure the incidents are fixed to the satisfaction of the customer and in-line with SLAs Responsible for answering all calls More ❯

required. Participate in regular training to build and expand your technical skillset. What We're Looking For: Strong communication and interpersonal skills with a focus on excellent customer service. Problem-solving abilities to diagnose and resolve a variety of technical issues. Experience in using ticketing systems to manage and track incidents and service requests. Knowledge of Windows operating systems … is pivotal in maintaining the high trust and reputation of the IT service while supporting continuous improvement through collaboration on projects, training, and innovation. Main Responsibilities Incident and Request Management: Serve as the first point of contact for all IT support requests received via phone, email, or ticketing system. Accurately log, categorise, and prioritise incidents and service requests following … users informed of progress, timescales, and solutions for their requests or incidents. Strive to resolve incidents at first contact to meet or exceed Service Level Agreements (SLAs). Knowledge Management: Update and maintain the knowledge base with accurate and relevant information. Use the knowledge base to deliver consistent and efficient resolutions. Identify gaps in knowledge articles and collaborate with More ❯

With over 160 years of heritage, Laing O'Rourke is an internationally focused engineering enterprise with world-class capabilities. We deliver integrated engineering, construction, and asset management solutions for some of the world's most prestigious public and private organisations. We are committed to a sustainable future - rethinking the way the built environment is designed, delivered, and operates. By … with global industry and academic partners, we bring innovative solutions that ensure the most efficient, long-term engineering outcomes. The Role We are seeking an experienced IT Software Asset Management/Application Team Leadto take ownership of our Tier 2/3 technical support function for cloud-hosted and on-premises applications. This is a leadership role with a … and compliant. Key Responsibilities Technical Leadership & Support Lead and manage Tier 2/3 technical support for applications, resolving complex configuration, integration, performance, and access issues. Drive incident and problem management to reduce recurring issues. Collaborate with infrastructure, network, and database teams to resolve cross-platform issues. Monitor application and system performance, taking proactive measures to prevent downtime. More ❯

its customers, the department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided capabilities and services. The Leidos Digital Modernization Sector/Global Solutions Management-Operations II (GSMO-II) contract has an opening for an Implementations Network Engineer. The Implementations Network Engineer will perform installation oversight, configuration, testing, monitoring and servicing of network equipment … with new network equipment and service activations to ensure they are implemented in accordance with Defense Information Systems Agency (DISA) standards. • Configure and maintain DISA's out-of-band management network consisting of Cisco and Juniper devices using baseline configurations customized for each site. • Upgrade software on Cisco and Juniper devices. • Create/update project planning documentation to support … selecting and creating IP addressing schemes (subnet selection, equipment management IP selection) as well as assigning ports on out-of-band management nodes. • Perform systems analysis techniques and procedures, including consulting with users to determine hardware, software, or system functional requirements in support of customer resources. • Ensure all information (POC, location, & interface) is correct and formatted properly according More ❯

Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and … Microsoft AD Admin tools Palo Alto Global Protect Microsoft Office 365 Admin & Support SharePoint Microsoft Teams Collaboration Tools MFD s SAP Concur ePDQ Crowdstrike ED&R Qualys Vulnerability Management Microsoft System Center Configuration Manager 2016 InTune Mobile Device Management Banking systems including CitiDirect, Barclays.Net, ING Bespoke CRM and POS systems Windows Server Contact Centre as a Service such … person, team or service provider whilst ensuring the customer is communicated to effectively. Escalate Major Incidents or complaints as appropriate. Identify and report recurring incidents to BTS Service Desk Management team to prevent problems. Attend bi-weekly problem management meeting where required to represent the Service Desk, and Weekly CAB where required to present and represent Service More ❯

Annual events (e.g., summer party, BBQ & Xmas party) + more! Essential Skills 5+ years' experience in Service Desk support Working knowledge and understanding of ITIL framework Demonstrable troubleshooting and problem resolution skills Strong experience of Microsoft Windows 11 support and installation Strong Microsoft Office and Office 365 skills Client patching and collection management using SCCM Active Directory and … Microsoft AD Admin tools Palo Alto Global Protect Microsoft Office 365 Admin & Support SharePoint Microsoft Teams Collaboration Tools MFD’s SAP Concur ePDQ Crowdstrike ED&R Qualys Vulnerability Management Microsoft System Center Configuration Manager 2016 InTune Mobile Device Management Banking systems including CitiDirect, Barclays.Net, ING Bespoke CRM and POS systems Windows Server Contact Centre as a Service such … person, team or service provider whilst ensuring the customer is communicated to effectively. Escalate Major Incidents or complaints as appropriate. Identify and report recurring incidents to BTS Service Desk Management team to prevent problems. Attend bi-weekly problem management meeting where required to represent the Service Desk, and Weekly CAB where required to present and represent Service More ❯

Network and Security architecture, network topology, IT device integrity, and common security elements. •Plans and executes network upgrades and maintenance activities with the NMCI Operations Manager, NOC Lead, Release Management team and other key stakeholders. •Tier III escalation support and vendor engagement supporting Incident Management activities. •Active participation in Root Cause Analysis for Problem Management activities. … field, or comparable experience). Additional years of related work experience may be substituted for a degree at the Hiring Manager's discretion. •Effective written and oral communication and problem solving skills. •Must be a US Citizen and possess an active Secret Clearance. •Minimum of DoD 8570.01 IAT Level III Certification required prior to onboarding: CISSP or CASP (See … Networks or Aruba Networks. •Willingness to work or be called in to work during off-hours to meet customer mission support requirements •Participate in on-call rotation for Incident Management responsibilities among the broader team •IA Subject Matter Expert for operations providing tier-III support to the NOC watch staff. •Participate in engineering meetings to bridge the gap between More ❯

printing, backup and recovery services, and others. The Enterprise System Administrator III is expected to remain current on developments in advancements related to area responsibilities. In addition, analytical and problem solving skills are critical to troubleshooting and resolving problems. The Enterprise System Administrator III is responsible for delivering high quality cost-effective solutions to all levels of users and … human relationship skills when dealing with customers, fellow associates and vendors Identify and manage complex problems and issues with assigned systems Utilize standard and ad-hoc procedures to perform problem resolution for system Use appropriate tools to track and report problem status and escalate in a timely manner Produce and maintain technical documentation on the assigned systems Document … and update telecommunications and networking technical standards and procedures Maintain data in network management for accuracy Produce required department reporting associated with projects and problems assigned, which includes current status and problem documentation summary within the problem management system Manage complex level internal projects including tasks, deadlines and reporting Participate in departmental programs that promote and More ❯