51 to 75 of 768 Problem Management Jobs

API integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support customers during UAT cycles, conduct internal testing, and collaborate with development teams to prioritise fixes. Incident & Problem Management – Manage major incidents, coordinate resolution efforts, and implement proactive fixes to prevent recurrence. System Monitoring & Support – Perform health checks, monitor alerts, and address issues proactively to minimise … troubleshooting guides, track key performance metrics, and drive service improvements. Skills & Experience: Must have proficiency in SQL for Querying. Experience with UAT support for customers. Experience in patching, change management, and deployment support. Strong knowledge of Windows Server, VMware, Hyper-V , and Networking (Active Directory, DNS, DHCP, Firewalls). Familiarity with Cloud & SaaS Technologies (Microsoft Azure, Office 365, Azure More ❯

staff. Ensure excellent customer service and communication throughout the support process. Proactively follow up with users upon resolution to confirm the issue has been satisfactorily addressed. As part of problem management, identify root causes and/or mitigation options. Team Leadership Mentor and coach junior support desk analysts, providing guidance and support as needed. Assist in training new … team members and developing training materials. Foster a positive and collaborative team environment. System Management Deployment of new software versions and hardware. Routine system maintenance checks, updates and backups to ensure service continuity. Support starter and leaver processes. Maintain accurate documentation of support requests, resolutions, and system configurations. Person Specification: Deep understanding of IT support processes and best practices. More ❯

high-quality products and solutions. You will work in a stable, resilient, and secure operating environment where you-and the products you deliver-will thrive. The EMEA IT Service Management (ITSM) lead (IT Service Manager) will be a senior leadership and management role reporting into the Global Command Centre Head and the EMEA infrastructure Head. The role-holder … regional IT Service Managers in the Application Teams, Applications Support, regional and global infrastructure teams and respective CIOs, ensuring best-in-class ITSM services delivered to our clients. Incident, Problem & Change, Config The role-holder is responsible for the incident, problem, change and config management processes in the EMEA region in close collaboration with the global ITSM … for all ITSM processes will be another key responsibility. A key focus for the role holder will be to Identify, Develop and Implement key process improvements within the Global Problem management framework. Key responsibilities Lead and manage a team of incident, problem, and change management professionals in the Chubb engineering centers (matrix organization) ensuring that they More ❯

Head of EMEA Production Management/ARO Back Office is a critical role at State Street, responsible for reliability of platforms supporting the bank's flagship businesses.The dual hatted role also involves leading all EMEA Production Management functions across application, infrastructure, client technical support, service availability management and recovery management. This is a leadership role, with geographically … and day to day operations of the platforms Face off to Executive stakeholders and externally to regulatory bodies and clients Grow SRE practices and function and help transform Production Management Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients Instill continuous improvement and automation in team's … prompt remediation This person would also have an additional responsibility as the head of EMEA Production Management. As the senior leader in region, this role would oversee the Production management functions and face off to Risk, regulatory, audit, technology and business teams in region. Qualifications Minimum Qualification and Experience: A minimum of bachelor's degree, preferably in Computer Science More ❯

Street, an inclusive employer and a member of myGwork – the largest global platform for the + business community. Please do not contact the recruiter directly. Head of EMEA Production Management/ARO Back Office is a critical role at State Street, responsible for reliability of platforms supporting the bank's flagship businesses.The dual hatted role also involves leading all … EMEA Production Management functions across application, infrastructure, client technical support, service availability management and recovery management. This is a leadership role, with geographically dispersed matrix organization. As a the head of function, this roleentails facing off to both internal stakeholders, across business operations, technology and risk functions, and external including clients and regulators. Role requires extensive collaboration across … and day to day operations of the platforms Face off to Executive stakeholders and externally to regulatory bodies and clients Grow SRE practices and function and help transform Production Management Become a trusted partner with GTS functions and help fast track modernization journey, while increasing system reliability for business and clients Instill continuous improvement and automation in team's More ❯

improvement of business-critical applications. The ideal candidate will have background in financial services with practical application of ITIL disciplines, technical expertise and required leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business, our Application Support team provides … solutions supported by a number of bespoke developed SQL solutions. Experience of working with external solution providers to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed application support team to ensure efficient and effective support for all applications. This will involve the development of support best practice … underpinning processes and development of the team to embed a new function within the organisation. Incident Management: Oversee the incident management process of applications, ensuring timely resolution of issues and minimizing downtime. Service Level Agreements (SLAs): Development of an Application Service Catalogue with associated SLAs and development of a high performing team to ensure adherence to agreed SLAs More ❯

improvement of business-critical applications. The ideal candidate will have background in financial services with practical application of ITIL disciplines, technical expertise and required leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business, our Application Support team provides … solutions supported by a number of bespoke developed SQL solutions. Experience of working with external solution providers to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed application support team to ensure efficient and effective support for all applications. This will involve the development of support best practice … underpinning processes and development of the team to embed a new function within the organisation. Incident Management: Oversee the incident management process of applications, ensuring timely resolution of issues and minimizing downtime. Service Level Agreements (SLAs): Development of an Application Service Catalogue with associated SLAs and development of a high performing team to ensure adherence to agreed SLAs More ❯

improvement of business-critical applications. The ideal candidate will have background in financial services with practical application of ITIL disciplines, technical expertise and required leadership skills to oversee incident management, problem management, live service provision with strong stakeholder management and proven team development experience. As a key service within our business, our Application Support team provides … solutions supported by a number of bespoke developed SQL solutions. Experience of working with external solution providers to drive the right business outcomes would be required. Key responsibilities Team Management: Lead, support, manage and develop a newly formed application support team to ensure efficient and effective support for all applications. This will involve the development of support best practice … underpinning processes and development of the team to embed a new function within the organisation. Incident Management: Oversee the incident management process of applications, ensuring timely resolution of issues and minimizing downtime. Service Level Agreements (SLAs): Development of an Application Service Catalogue with associated SLAs and development of a high performing team to ensure adherence to agreed SLAs More ❯

standards. Key Responsibilities Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist in resolving broader technical issues. … Contribute to root cause analysis and long-term problem management. Act as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. Ensure compliance with company policies on ethics, data protection, information security, and HR, protecting both physical and information assets. Skills & Experience Required Education: Associate degree or high school diploma … IT infrastructure: networks, servers, storage, phone systems Familiarity with manufacturing IT equipment (barcode scanners, RF scanners, industrial PCs, specialist printers) Understanding of cybersecurity principles Soft Skills: Strong troubleshooting and problem-solving ability Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management Interested? Apply today to be More ❯

Date: 02.08.2025 Job Description: Job Description Purpose of the role The Senior Service Desk Analyst plays an integral role in enhancing the performance and productivity of Analysts, supporting team management and leadership. The role involves leveraging operational knowledge to improve skills, maintain quality, and enhance customer experience. It includes managing complex IT tickets, supporting escalations, and acting as a … emphasizes delivering a best-in-class experience and continuous improvement for customers. What you will be doing Supporting workload coordination and allocation across the team to ensure effective incident management and request fulfillment. Managing complex tickets and sharing knowledge through training and mentoring. Coaching and developing analysts to provide exceptional customer service. Providing training, support, and contributing to quality … exceed them. Maintaining detailed and accurate ticket information throughout the incident lifecycle. Collaborating with third-party vendors and suppliers to drive resolution. Supporting first-time fix initiatives and data management improvements. Contributing to the departmental knowledge base. Performing other duties as appropriate. Qualifications What you need to have done already Experience in a Service Desk role with a desire More ❯

log all interactions and resolutions in the helpdesk system, ensuring professional communication with customers Query databases and logging tools to identify and resolve system issues Follow Change, Incident, and Problem Management procedures Contribute to technical documentation, user guides, and team knowledge sharing Candidate Requirements: Bachelor's or Master's degree in Computer Science or IT, 2:1 or … support and operations, with a desire to develop a career in technical support and cloud systems Familiarity with application support, troubleshooting, or software development concepts Willingness to learn Service Management processes such as Incident, Problem, and Change Management Enthusiasm for Microsoft technologies, including Azure, Azure DevOps, and SQL databases Strong communication skills, collaborative mindset, and commitment to … excellent customer service Logical problem solver with a passion for learning and growth in a fast-paced environment Reply is an Equal Opportunities Employer, committed to diversity and fair recruitment practices. Please inform us of any reasonable adjustments needed during the recruitment process. #J-18808-Ljbffr More ❯

for complex technical issues. Have regular interactions with development and test teams to manage fixes for live service issues in the production environment. Maintain accountability and ownership of incident, problem, and request records and responsibility for maintaining current statuses in the service management tool. Qualification & Experience A recognised B.Sc. degree in Computer Science, Information Technology or Mathematics or … an equivalent qualification. 7+ years of relevant Project/Delivery Management experience working with development teams to deliver complex software using Agile methodologies in a Project Manager, Delivery Manager, or Scrum Master capacity. A good understanding of software design and architecture. First-hand experience in Requirements Discovery and Analysis, working with multi-disciplinary teams. Effective leadership, teamwork, and inter … personal skills, with both technical and non-technical people. Ability to stay focused, goal-driven, and provide leadership through stressful and high-pressure situations. A broad spectrum of Project Management skills. Strong skills in project management & issue tracking tools (e.g. JIRA, Confluence). Excellent communication, presentation, and negotiation skills. Domain expertise in the retail sector is highly desired. More ❯

end-to-end service delivery process to meet and exceed customer expectations. As a Service Delivery Specialist, your goal will be to advise and guide customers on standard Service Management activities leading to client success throughout the customer relationship lifecycle. A key aspect of the role would be to form a relationship of trust with customers, anticipate needs, and … face of any situation that may arise. Key Duties: Service Monitoring and Support: Assist in monitoring service performance, tracking key metrics, and ensuring services meet customer expectations. Incident and Problem Management: Work with the Service Delivery team to help identify, log, and resolve incidents in a timely manner, coordinating with relevant teams for escalation if necessary. Client Interaction … clients and address concerns with support. Documentation and Reporting: Assist with service performance reports, maintain service records, and assist in updating documentation related to service delivery processes. Support Change Management: Assist with implementing changes to services and processes, ensuring minimal disruption to clients and effective communication. Request Fulfilment: Handle, validate, and fulfil IT service requests and managing the lifecycle. More ❯

objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting … ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and … Board and manage the overall process. Monitor and report on service KPIs and performance. Develop and adapt reporting templates and/or metrics to suit ongoing business requirements. Identify problem areas, root causes or general support trends for further review or actioning. Work closely with the Service Desk and initiate periodic quality checks across triaging, ticket queues and general More ❯

objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting … ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and … Board and manage the overall process. Monitor and report on service KPIs and performance. Develop and adapt reporting templates and/or metrics to suit ongoing business requirements. Identify problem areas, root causes or general support trends for further review or actioning. Work closely with the Service Desk and initiate periodic quality checks across triaging, ticket queues and general More ❯

Social network you want to login/join with: The Senior Service Desk Analyst role plays an integral role between the performance and productivity of Analysts, whilst supporting the management and leadership of the team as a whole. Demonstrating experience of how the team operate, in order to leverage opportunities to enhance knowledge and skills whilst striving to maintain … complaint, Senior Service Analysts utilise their more Intricate knowledge and experience of products, service, and the function members to drive service improvements as well as taking on the effective management of more complex IT tickets. This role acts as a progression for those seeking more technical capabilities or opportunities to pursue a management career path As ambassadors of … Supporting the coordination and allocation of workload across the team, where possible applying knowledge and experience to align activity where skillsets are strongest in order to deliver successful Incident management and request fulfilment. Using enhancement technical skills and experience to manage more complex tickets and tasks, as well as considering ways to Impart knowledge and skills within training, mentoring More ❯

objectives, meet service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting … ensuring seamless service delivery by adhering to established systems, processes, and methodologies. Manage Service Communications by providing regular incident & maintenance and downtime updates as well as reports to Senior Management on all aspects of service performance, ensuring transparency and timely communication on any issues. Manage SLA’s/SLO’s and develop service excellent by regularly attending internal and … Board and manage the overall process. Monitor and report on service KPIs and performance. Develop and adapt reporting templates and/or metrics to suit ongoing business requirements. Identify problem areas, root causes or general support trends for further review or actioning. Work closely with the Service Desk and initiate periodic quality checks across triaging, ticket queues and general More ❯

through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving? We're looking for a Service Delivery Manager to join our collaborative team and be a trusted partner to our customers post-implementation. In this … and effectiveness of ongoing service delivery to assigned customers. Acting as the primary post-implementation contact, the SDM ensures that customer expectations are met or exceeded through proactive relationship management, effective service coordination, and a deep understanding of each customer's operational goals. The SDM is responsible for maintaining a strong and positive relationship with each customer, conducting regular … a key role in planning and overseeing such engagements ensuring delivery is efficient, well-communicated, and aligned with customer priorities. This is a hands-on role that blends account management, service quality oversight, coordination of minor projects, and operational excellence. It requires strong communication skills, attention to detail, and the ability to work cross-functionally to drive value and More ❯

Friday Working hours - 40 hours Role Overview This is a brand-new role within the Group Technology Service function. The role is to assist the Head of Service Lifecycle Management by taking ownership of all our Technology Services related to warehouse and logistics provided by internal and external providers. This role is pivotal in ensuring the delivery of service … to-end technology services supporting JD's warehousing, logistics, and supply chain operations, including JD-owned and 3PL-managed services. This role ensures that all technology issues-from Warehouse Management Systems (WMS) to Transport Management Systems (TMS) and 3PL integrations-are resolved effectively and align with business objectives. The SLM will act as the primary escalation point for … partners, vendors). This position is critical in maintaining high service availability and ensuring that JD and its logistics partners meet agreed service levels. Key Responsibilities Service Ownership & Incident Management • Take full ownership of all tech-related issues across JD-owned and 3PL-managed logistics, warehouse, and supply chain operations. • Lead incident resolution for critical failures in WMS, TMS More ❯

through innovation, reliability, and customer-first thinking. Your Opportunity to Deliver Excellence and Build Impactful Relationships! Are you a customer-focused operations expert who thrives on service quality, stakeholder management, and problem-solving? We're looking for a Service Delivery Manager to join our collaborative team and be a trusted partner to our customers post-implementation. In this … and effectiveness of ongoing service delivery to assigned customers. Acting as the primary post-implementation contact, the SDM ensures that customer expectations are met or exceeded through proactive relationship management, effective service coordination, and a deep understanding of each customer's operational goals. The SDM is responsible for maintaining a strong and positive relationship with each customer, conducting regular … a key role in planning and overseeing such engagements ensuring delivery is efficient, well-communicated, and aligned with customer priorities. This is a hands-on role that blends account management, service quality oversight, coordination of minor projects, and operational excellence. It requires strong communication skills, attention to detail, and the ability to work cross-functionally to drive value and More ❯

be the leading IT services group in the Higher Education (HE) sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation … Graph & REST APIs and integration best practices. Experience with Continuous Integration and Continuous Delivery (CI/CD) pipelines. Good understanding of ITIL processes and practices. Understanding of key service management processes such as incident management, problem management, change management, release management, and service level management. Understanding and practical application of DevOps methodologies, principles, and … best practices and proficiency in various DevOps tools. Good problem-solving skills and attention to detail. Familiarity with user experience design principles. Knowledge of platform governance, release management, and change control. Knowledge of other service management tooling. Ability to work in agile or iterative delivery environments. Understanding of both customer service and supplier management issues. Excellent More ❯

skills, knowledge, and experience, as well as consulting our extensive knowledge base and collaborating with the broader IT department. Adhere to ITIL best practice approaches for Incident, Request, and Problem management processes, aligned with agreed-upon SLAs. Collaborate closely with 2nd and 3rd line teams to enhance the 1st line fix rate. Build and maintain strong working relationships … Uphold TMHCC security policies, procedures, controls, and agreed-upon SLAs. Performance Objectives: Taking calls and managing tickets logged to the IT Service Desk independently Reviewing and assisting in the management of all tickets open throughout their lifecycle Creating, reviewing and updating knowledge base articles Skills and Experience Specification: 1+ years of experience in a Service Desk environment Strong knowledge … working both independently and collaboratively within a team environment. ITIL Foundation Certification or willingness to obtain within the first year of employment (preferred). Demonstrable technical support and desktop management expertise, including Windows 7/10, Office 2016, O365, SCCM, AD, Citrix, and more. Solid understanding of basic networking principles, such as TCP/IP, DNS, and DHCP. Excellent More ❯

drive improvement across the service line. Operating within a managed service environment, you will maintain a range of digital services, data services, and platform offerings. You will maintain application management procedures and documentation and manage application enhancements through to live operation. Key responsibilities Incident and problem management Ensuring that all requests for support are dealt with according … to a set standards and procedures, and suggesting ways to improve those processes over time Delivering resolutions to live incidents within SLA, prioritising service availability Taking the lead in problem investigation/root cause analysis and delivering resolutions that prevent recurrence and minimise technical debt Providing out of hours support where necessary - shifts managed via on-call rota Interpreting … planned changes and resolve live incidents. Maintaining infrastructure, ensuring compliance, upgrading live services and right-sizing with a focus on both cost and sustainability A detailed understanding of DNS management including records, zones, security, performance and load balancing. Able to diagnose and resolve DNS issues and develop processes that reduce manual effort required for DNS management Application and More ❯

API integrations to identify and resolve system issues. User Acceptance Testing (UAT) – Support customers during UAT cycles, conduct internal testing, and collaborate with development teams to prioritise fixes. Incident & Problem Management – Manage major incidents, coordinate resolution efforts, and implement proactive fixes to prevent recurrence. System Monitoring & Support – Perform health checks, monitor alerts, and address issues proactively to minimise … troubleshooting guides, track key performance metrics, and drive service improvements. Skills & Experience: Must have proficiency in SQL for Querying. Experience with UAT support for customers. Experience in patching, change management, and deployment support. Strong knowledge of Windows Server, VMware, Hyper-V , and Networking (Active Directory, DNS, DHCP, Firewalls). Familiarity with Cloud & SaaS Technologies (Microsoft Azure, Office 365, Azure More ❯

/CD pipelines (GitLab/Jenkins/GitHub) Configuring and running Code/Binary scans using solutions like SonarQube, Semgrep, Blackbuck, Trivy, GitLeaks Veracode, etc. Configuring and using Secrets management tools like Vault and Cloud native solutions Broad knowledge of SDLC Tools, specifically Build, Test and Deploy Automation tools, e.g., Maven, Gradle, Selenium, Ansible, etc. Good understanding of Source … of working on Windows/Linux Servers. Cloud services (AWS/Azure/GCP). Managing incidents, change requests, service requests and driving TRT (Technical Recovery Team) calls. Strong problem solving skills on these platforms Minimum knowledge and understanding of financial markets are desirable. Ability to work independently and in a team environment. Ability to communicate effectively in English … and novel approaches to problems and establish solutions through different methods. Partners with clients and resolves issues by diagnosing problems, determining possible resolutions and implementing effective solutions Defines a problem, generates solutions, and evaluates and identifies the best solution to overcome the problem. Interacts well with others, quickly establishing rapport building positive relationships and networks. Ensures a product/ More ❯