51 to 75 of 127 Problem Management Jobs

leading betting and gaming company in Manchester is seeking a Head of Service Management to spearhead IT service management capabilities across the organization. The successful candidate will define and implement strategies to ensure efficient service delivery, aligned with business objectives. Key responsibilities include overseeing incident and problem management, and leading a high-performing service management team. A competitive salary of £75,000 - £85,000 along with generous benefits is offered. #J-18808-Ljbffr ...

address complex issues escalated from lower tiers (1st and 2nd line support). This may involve troubleshooting hardware, software, and network-related problems. Incident Management: Take ownership of escalated incidents, ensuring they are resolved efficiently and effectively within agreed-upon service level agreements. Problem Management: Identify underlying … recurring incidents and implement long-term solutions to prevent their recurrence. Conduct thorough root cause analysis and document findings for future reference. Change Management: Assess and implement changes to IT systems and infrastructure, ensuring minimal disruption to operations. Technical Documentation: Create and maintain comprehensive documentation. Customer Support: Interface with ...

Retail teams, including our UK stores, offering clear, confident guidance that helps them make well-informed security decisions. Your broad knowledge of risk management, compliance, security consultancy and assurance, spanning people, processes, technology and third parties, will help shape secure ways of working both in store and online. … experience in information security governance, risk and assurance, supported by a strong background in an information discipline. You’ll also have experience in security management or security risk management, giving you the confidence to lead assessments, guide decisions and support colleagues across the business. You’ll be comfortable ...

Retail teams, including our UK stores, offering clear, confident guidance that helps them make well-informed security decisions. Your broad knowledge of risk management, compliance, security consultancy and assurance, spanning people, processes, technology and third parties, will help shape secure ways of working both in store and online. … experience in information security governance, risk and assurance, supported by a strong background in an information discipline. You’ll also have experience in security management or security risk management, giving you the confidence to lead assessments, guide decisions and support colleagues across the business. You’ll be comfortable ...

Retail teams, including our UK stores, offering clear, confident guidance that helps them make well-informed security decisions. Your broad knowledge of risk management, compliance, security consultancy and assurance, spanning people, processes, technology and third parties, will help shape secure ways of working both in store and online. … experience in information security governance, risk and assurance, supported by a strong background in an information discipline. You’ll also have experience in security management or security risk management, giving you the confidence to lead assessments, guide decisions and support colleagues across the business. You’ll be comfortable ...

Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a Service Manager, you will be part of an established service management team responsible for the day to day operation of our business as usual support services. This includes allocating tasks, maintaining contractual KPI commitments, producing … serving as an escalation point for both internal and external stakeholders. In addition, you will analyse operational data and metrics contributing to the problem management process to identify trends, anomalies, and opportunities for service improvement. You will also hold line management responsibilities, supporting and developing a team ...

minimal disruption to trading activity. Monitor system performance, connectivity, market data feeds, and order routing infrastructure to proactively identify and resolve issues. Incident & Problem Management Own production incidents end-to-end, including triage, root cause analysis, escalation, resolution, and post-incident reporting. Coordinate with internal technology teams, Fidessa …/Platform Strong hands-on experience supporting Fidessa in a front-office trading environment. Solid understanding of equity trading workflows, market microstructure, order lifecycle management, and execution venues. Experience with FIX protocol, market data feeds, OMS/EMS integrations, and low-latency trading environments. Support & Operations Proven experience ...

database and OS administration skills, and a deep understanding of system copies, transports, upgrades, and security. They must excel in troubleshooting, monitoring, and incident management, while ensuring compliance and system resilience. Strong soft skills (communication, documentation, teamwork) are as critical as technical expertise. Future-ready engineers should also develop … NetWeaver, S/4HANA, SAP Cloud Connecter, SAP UI5/Fiori Essential - System Copies & Client Administration Refreshing systems, managing clients, transports Transport Management System (TMS) Moving changes across landscapes SAP Kernel Upgrades & Patching Keeping systems secure and updated - Solution Manager (SolMan) - Monitoring, Change Request Management (ChaRM), and EarlyWatch ...

enterprise infrastructure across hardware, applications, and networks Work closely with customers and technical specialists to resolve incidents within SLA Provide clear incident/problem updates and customer communications Support continuous improvement by documenting solutions and updating knowledge bases Maintain accurate configuration and asset management records Champion a 'security … hardware, including hardware/software RAID Experience contributing to technical projects Knowledge of data centre operations, processes, and controls Working experience in Incident and Problem Management Excellent troubleshooting skills Soft Skills A problem solving mindset and analytical thinking Strong communicator and collaborative team player Passion for cybersecurity ...

technology team, ensuring seamless coordination with external partners. This is a highly visible leadership role that sits at the heart of service performance, supplier management, business change and continual improvement.Pinnacle Service Families manages 49,000 military family homes across the UK one of the largest and most significant contracts … governing technology change portfolios within regulated or secure environments. You will bring excellent communication and stakeholder-influencing skills, a strong understanding of service management principles and the ability to build consensus across complex stakeholder landscapes. A sound grasp of technology, security requirements and operational resilience is essential, alongside ...

technology team, ensuring seamless coordination with external partners. This is a highly visible leadership role that sits at the heart of service performance, supplier management, business change and continual improvement.Pinnacle Service Families manages 49,000 military family homes across the UK – one of the largest and most significant contracts … governing technology change portfolios within regulated or secure environments. You will bring excellent communication and stakeholder‐influencing skills, a strong understanding of service management principles and the ability to build consensus across complex stakeholder landscapes. A sound grasp of technology, security requirements and operational resilience is essential, alongside ...

willing to learn new technologies. Hands-on Experience in Unix/Linux Operating System & Shell Scripting, SQL, PL/SQL Excellent analytical and problem-solving skills, communication Skill Understanding and L2, L3 operations experience of relevant domain (OSS, B2B, Wholesale, Corporate) Root cause analysis and problem management for recurring issues Create work arounds which can be applied by junior team members Perform Change management, Planning, Coordination and deployment in pre-prod, prod environments Responsible for CSIP, Automation of manual jobs/activities Analyse vulnerabilities and progress vulnerability fixes Perform capacity management activities Perform Disaster ...

willing to learn new technologies. Hands-on Experience in Unix/Linux Operating System & Shell Scripting, SQL, PL/SQL Excellent analytical and problem-solving skills, communication Skill Understanding and L2, L3 operations experience of relevant domain (OSS, B2B, Wholesale, Corporate) Root cause analysis and problem management for recurring issues Create work arounds which can be applied by junior team members Perform Change management, Planning, Coordination and deployment in pre-prod, prod environments Responsible for CSIP, Automation of manual jobs/activities Analyse vulnerabilities and progress vulnerability fixes Perform capacity management activities Perform Disaster ...

wants to lead technology service operations and ensure consistent, reliable performance across systems and platforms? In this role, you'll take ownership of incident management, service governance, and operational excellence, helping to deliver a seamless technology experience across the organisation. What you'll do: Lead incident and problem management, driving effective technical response and resolution. Manage SLAs, service performance dashboards, and continuous improvement initiatives. Oversee cyber security incident response and vulnerability remediation. Coordinate service desk triage and out-of-hours support coverage. Partner with key stakeholders across Product, Engineering, and Compliance to support audit readiness ...

internal employees and external clients, ensuring timely and efficient issue resolution. This is a great opportunity for an individual who is passionate about IT, problem-solving, and delivering exceptional service. Key Responsibilities: Serve as the first point of contact for IT support via phone, email, and chat. Log, triage … mutual support. You will have experience of Microsoft Windows OS, Server OS, Office 365, Hybrid Domain. ERP, Service Desk environment (incident, request, change enablement, problem management), Network monitoring tool, SD WAN, Managing Switches and Routers, Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP ...

/D Experienced ITIL Service Manager with current SC Clearance. Your expertise will be critical in managing and improving IT operations, overseeing incident and problem management processes, and maintaining service quality. K ey Responsibilities: Oversee and manage ITIL-aligned service management processes and frameworks. … ITIL Service Manager in a secure or sensitive environment. Expertise in ITIL best practices and service lifecycle management. Strong leadership, communication, and problem-solving skills. Ability to thrive in a high-stakes, high-security setting Reasonable Adjustments: Respect and equality are core values to us. We are proud ...

design standards, SLAs and monitoring processes. Operational Excellence Ensure service delivery meets agreed service levels and take ownership of service improvement initiatives. Lead on Problem Management, analysing trends and coordinating resolution teams. Produce detailed KPI reports for senior leadership. Support the design and improvement of the service catalogue … automation initiatives. Incident, Change & Request Management Own Incident, Request, Change and Escalation processes, ensuring timely and accurate reporting. Lead major incident management, including coordination and communications. Chair the Change Advisory Board (CAB) when required. Service Transition & Capacity Planning Manage service transition for all new services, ensuring seamless integration ...

support, infrastructure and small project delivery. Key skills:- End-user & desktop support (Windows, Mac, laptops, mobile devices, printers) Microsoft Servers & Windows OS administration Backup management & restores Office 365 & Google Workspace support Security patching, antivirus management & system updates Network patching & infrastructure support Incident, request & problem management within ...

analytical needs. Key Responsibilities: Design, maintain, and optimise data models and architecture to meet strategic organisational needs. Establish and enforce data standards, metadata management, and governance practices. Translate business requirements into scalable, compliant, and high-performing data solutions. Collaborate with technical and non-technical stakeholders to ensure alignment … usability of data assets. Undertake data profiling, analysis, and reporting to support insight-driven decision-making. Support problem management and continuous improvement across the data environment. Skills and Experience: Proven experience in data architecture and modelling within large-scale, complex enterprise environments. Demonstrated experience working with high-volume ...

continuous improvement of availability, performance, reliability, and cost. Scope reflects our established platform patterns emphasizing availability, resiliency, and automation. Lead incident, change, release, and problem management processes for data platforms across cloud environments (e.g., GCP, AWS), ensuring timely response and communications during major incidents. Prioritize and deliver platform … BigQuery/Snowflake/Databricks), orchestration, lineage, ML platforms. Strong command of modern DevOps automation, and cloud security practices. Excellence in executive communication, stakeholder management, vendor negotiation and demonstrated FinOps leadership. Cloud certifications (GCP, AWS, or Azure) a highly preferred. Strategic thinking with the ability to translate business needs ...

strategic deals (e.g., multisite hospitality, holiday park groups, defence/public sector estates). They ensure Wifinity's technical network design, operational capability, service management, and resourcing model come together into a coherent, compelling, and deliverable service proposition. Key Responsibilities 1. EndtoEnd Service Design Define the overall service architecture … layers, support model, and commercial assumptions. Ensure the service proposition meets the client's operational requirements, experience expectations, and contractual obligations. 2. Operational & Service Management Design Design the endtoend operating model including: Incident, request, change & problem management Service desk workflows and escalation paths Capacity management, monitoring ...

range of customers across Microsoft 365, Azure AD (Entra ID), and hybrid on-prem infrastructure. This is a hands-on role covering escalated tickets, problem management, and project delivery. You’ll be working with modern tooling, supporting both reactive incidents and proactive improvements, including migrations, security, and endpoint ...

presence in its market to recruit a 2nd/3rd Line IT Support Engineer. This role suits an experienced support professional who enjoys technical problem-solving, taking ownership of escalated issues, and contributing to the stability and improvement of core IT systems. You’ll be a key technical resource … issues across network infrastructure, including switches, firewalls, VPNs, Wi-Fi, DNS, and DHCP Work with Azure-based services, including Intune, Virtual Machines, and identity management Liaise with third-party vendors and managed service providers where required Contribute to IT projects such as system upgrades, migrations, and security improvements Identify ...

collaborative culture, excellent customer service, and strong technical delivery. You'll step into a key leadership role where your experience in service management, people development, and operational excellence will directly shape the continued growth and maturity of the support function. This position is hybrid working, office-based 3 days … continuous service improvement . Manage resource planning including holiday scheduling and ensuring adequate cover. Conduct and communicate Post-Incident Reviews (PIRs) and support proactive problem management efforts. Collaborate with internal teams and account managers to support client roadmaps and service quality. Support recruitment, onboarding, and training ...

Life on the team Our ServiceNow Operations team are looking for a Technical Consultant to configure and support IT Service Management (ITSM) systems. The ITSM employed is a critical 24/7 system and used both internally within CC as well as Customers and Third parties around the world. … customers in a standard and repeatable basis at the required level of quality. What youll do Perform a complex range of incident/problem management activities to meet business requirements. Deliver fixes for incident-related issues through either configuration or development (codefix). Escalate incidents in line with ...