31 to 55 of 69 SLA Jobs in the Midlands

team is focused on restoring normal service operation as quickly as possible, minimising the disruption to the end client/general public and ensuring SLA and KPI adherence. You will also be involved in the preparation of Incident dashboards and reports, utilising data to drive improvement actions across the team. more »

internal stakeholders · Form pat of an on call rota · Ensure compliance with IT policies, procedures, and best practices. Have a solid understanding of customers SLA requirement and use initiative to ensure the expectation is met and exceeded. If this Senior IT Field Service Engineer role sounds appealing and you are more »

hardware and software, using the helpdesk, escalating issues to the Group IT Manager. Assess the breakdown of equipment and if necessary escalate to service level agreement and warranty. Maintain accurate records of both work carried out and an inventory of equipment. To liaise with the Group IT Manager and teaching more »

and requirements of those areas. Ensure that third party support is handed over to the operational support teams with clear escalation along with service level agreement pathways and documents. Demonstrate a high ability in using a range of Microsoft Office tools. Act in professional manner with members of the public more »

We are looking for the following skillset - · 1st/2nd Line Support · Customer Service · Excellent all-round IT Skills · Communication skills · Troubleshooting · Helpdesk/SLA Support I have an incredible opportunity an ambitious IT Support Analyst, who is looking to progress within the IT sector. A well-established telecommunications company more »

ensure installations are correctly delivered (CMS Only) Resolve and content scheduling issues Work with account team to get correct content updates and set Scheduled SLA's BAU ticket resolution, responded to and resolved in a timely fashion Report any potential challenges around scheduling Requirements What can you bring to the more »

a difference. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, We are a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses more »

a difference. Our work stands out from the crowd. Offering exceptional 24/7 support based in the UK, dedicated Account Managers and unrivalled SLA guarantees on a wide range of our solutions, we are a trusted supplier of voice, data, cloud, security and mobile solutions to thousands of businesses more »

support to all staff in relation to IT hardware and software issues. IT Hardware/Software Ensure new starter process is followed within agreed SLA Ensure the asset log is maintained and kept up to date Ordering replacement or new equipment Installing, removing or upgrading new or existing software Training more »

1st line technical support. The Role: Providing remote 1st line technical support to customers To provide troubleshooting of hardware issues and log cases following SLA To escalate calls with advanced technical queries appropriately To organise the replacement of faulty hardware to be sent to the customer To schedule client site more »

business. Managing services both on-premises and within cloud technologies. Digital Support Tasks: Responding to requests and incidents with professionalism and timeliness to meet SLA objectives of the department. Solving technically complex challenges through use of knowledge and working with support teams. Working with third party vendors and suppliers to more »

ensure that a high-quality consistent service is delivered to meet client requirements. This role will be responsible for delivering on the KPIs and SLA, working on-site with the client to ensure smooth operation success. Onsite Operations Coordinator Job description: Remotely manage and recruit for multiple clients and locations more »

and processing of specific purchasing categories such as IT, telecoms & capex Delegate expense for warehouse colleagues and drivers Complete workflow tasks inline with agreed SLA'S and processes What our client is looking for in you: - Strong financial background - numerate and financially aware - Effective communication - Motivated - Analytical skills - Experienced user more »

the root cause of the incident is identified and actions put in place to prevent reoccurrence; ensuring close out of all actions within agreed SLA Network Plus We are an award-winning utility and infrastructure business with more than 20 years experience, operating from 80+ depots across the UK. We more »

to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. * Deal with customer requests in line with Service definitions and SLA's. * To escalate and manage incidents and requests to vendors in a timely fashion. * Management and documentation of information relating to customer incidents, service requests more »

working towards and IT level apprenticeship at Wise Origin College. Role Ensure all faults are progressed and resolved or escalated within the company's SLA, internally or externally Maintain a knowledge base of any software or hardware problems detected Support users in the use of hardware equipment by giving necessary more »

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with more »

to assist a small internal ICT team with the delivery and management of key supplier relationships for material ICT Contracts and Service Level Agreements (SLA’s) to enable good services to be provided to ICT users. The post holder will take a lead role in managing ICT supplier performance and more »

incidents/service requests within companys ticketing system. Own incidents/service requests or escalate to 2nd/3rdline support where necessary. Work to SLA thresholds for all incidents/service requests. Perform tasks relating to field based colleagues users including, but not limited to: tracking and auditing of equipment more »

such as Virgin Media, BT Openreach, Talk Talk, etc. Provisioning circuit orders and providing the following End to End delivery of these circuits within SLA: SoGEA/FTTC/FttP Leased Lines Cloud Telephony Firewall and Filtering Devices Monitoring and Tracking notifications for rejections, delays, escalations, cancellations. Processing of customer more »

learn, keep reading! Responsibilities and skills: Configure products according to the project specification. Manage your own time - monitor progress, address delays and adhere to SLA's. Identify and fix data issues. Keep abreast of your own projects, acting as primary contact - forge positive relationships. Creative problem solving. Proficient IT skills more »

with IT issues Troubleshoot issues escalated from service desk or internal sources Monitor and maintain the ticket queue and ensure tickets are closed within SLA Support third parties with maintaining the systems Buy, configure and install IT equipment at sites Buy, configure and deploy mobile devices New account creation, maintenance more »

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »

qualifications would be beneficial although training will be given: - Electrical/Electronic fault finding - Electromechanical Installation e.g. BS7671 18th Edition Wiring Regs - Understanding of SLA, NiCD and Plante batteries - Experience working with Distribution Network Operators (DNOs), UKPN, National Grid or London Underground would be beneficial - UK Driving License and eligibility more »

point of escalation for issue resolution. To control and monitor all allocated works issued to engineers & sub-contractors to ensure all KPI’s and SLA’s have been met. Produce Weekly/Monthly operational status reports. Train and develop team members in the operation of all CSR, Dispatch and Admin more »