126 to 150 of 712 SLA Jobs

and recovery Leading technical input on change approvals and best practices Delivering technical projects and onboarding new customers Identifying and deploying automation opportunities Reviewing major incident reports and ensuring SLA compliance Who you are: Extensive experience in a similar infrastructure role Strong experience with Windows Server, Active Directory, SCCM, networking, and backup technologies Knowledge of Office 365, Azure, VMware/ More ❯

What you'll bring to the team A job with Merlin isn't like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don't trade in suits, handshakes or briefcases. We trade in More ❯

We are hiring for a L2 Engineer! Based in Bath, Bristol, Exeter, or nearby, youll enjoy a hybrid role that showcases your expertise in Apple, cloud platforms, networking, and more. Your friendly demeanour, commitment to customer service, and ability to More ❯

Infrastructure as Code (IaC) with Azure DevOps, Bicep, etc. Perform scripting with PowerShell and manage patching in cloud environments Follow ITIL incident management practices, document troubleshooting steps, and ensure SLA/OLA/KPI adherence Engage in customer support activities, including incident triage, resolution, and proactive problem management Develop and maintain operational and process documentation Contribute to security and compliance More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Department/Division : Risk and Compliance Duration : Fixed Term Contract - 12 months Location : London Reports to : Senior Conflicts Officer Team More ❯

they undertake those installation tasks. Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service. Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress. Ensure that assets are registered on the system and that asset status is correctly reported within the service management system. Ensure … that faults are correctly recorded against assets. Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR's) are completed within service management system. Working with Account Management assist in managing the relationship with the customer to maintain a positive and professional image of Jenoptik. Compliance with company policies and procedures and follow More ❯

mentor Technical Service Representatives, providing guidance on delivering high-quality technical support and customer service. Ensure proper staffing coverage and adjust schedules as needed to maintain operational efficiency and SLA compliance. Monitor and report on deskside support incidents and service requests, ensuring timely and accurate ticket resolution. Conduct quality audits and coaching sessions to support team performance and development. Implement More ❯

Assist with server and workstation patching to ensure the security of the infrastructure Assist in the maintenance, management and documentation of the network systems Ensure performance of team against SLA Ability to escalate problems effectively Anticipate and report potential issues and problems Implementation of improvements and suggestions Able to use own initiative to resolve problems while working under pressure Experience More ❯

etc.) . Familiarity with common EV charger fault types and resolution processes. Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies. Experience with service contract execution and SLA tracking is preferred. Soft Skills & Collaboration Strong problem-solving skills with a customer-focused mindset. Excellent cross-functional collaboration and communication skills. Ability to work independently and continuously drive service process … 与行业顶尖人才合作学习的机会。 我们期待您: 热爱新能源事业,对充电桩行业充满热情; 具备良好的沟通能力和团队合作精神; 富有责任感和主动性; 拥有相关工作经验者优先。 加入我们,您将: 参与欧洲新能源市场的快速发展; 为绿色环保事业贡献力量; 与来自世界各地的优秀人才携手共进; 实现您的职业梦想。 岗位职责: 服务质量与流程优化 与技术支持团队协作,持续提升服务交付质量。 提供有关AC/DC充电技术的专业见解,包括故障诊断与问题分析。 主导维护流程优化、事故响应机制建设以及服务工作流程标准化。 在重大服务事件中担任协调与技术接口,确保客户问题高效解决。 服务运营支持 支持预防性维护、故障排除和备件管理流程的开发与优化。 监督并推动服务等级协议(SLA)的执行,以提升响应速度与客户满意度。 与客户成功团队、销售团队及第三方服务商合作,确保服务一致性。 负责服务合作伙伴的选择、培训及管理,确保其能力与竞争力。 建立并监控服务合作伙伴的绩效KPI,推动服务质量持续改进。 支持服务伙伴管理流程及评估机制的开发。 服务绩效管理与客户支持 监控关键服务绩效指标(KPI),推动以数据为基础的持续优化。 参与客户会议,负责传达与汇报服务KPI,并提出改善建议。 深入了解客户需求,协调资源以高效解决技术及服务问题。 远程监控与故障管理协作 与远程监控团队协调,增强主动警报与问题响应机制。 支持远程诊断与预测性维护技术的应用与发展。 任职要求: 教育与经验 电气工程、机械工程或相关技术学科本科及以上学历。 五年以上服务管理经验,优先考虑具备电动车充电 More ❯

etc.) . Familiarity with common EV charger fault types and resolution processes. Knowledge of remote monitoring systems, diagnostic tools, and IoT technologies. Experience with service contract execution and SLA tracking is preferred. Soft Skills & Collaboration Strong problem-solving skills with a customer-focused mindset. Excellent cross-functional collaboration and communication skills. Ability to work independently and continuously drive service process … 与行业顶尖人才合作学习的机会。 我们期待您: 热爱新能源事业,对充电桩行业充满热情; 具备良好的沟通能力和团队合作精神; 富有责任感和主动性; 拥有相关工作经验者优先。 加入我们,您将: 参与欧洲新能源市场的快速发展; 为绿色环保事业贡献力量; 与来自世界各地的优秀人才携手共进; 实现您的职业梦想。 岗位职责: 服务质量与流程优化 与技术支持团队协作,持续提升服务交付质量。 提供有关AC/DC充电技术的专业见解,包括故障诊断与问题分析。 主导维护流程优化、事故响应机制建设以及服务工作流程标准化。 在重大服务事件中担任协调与技术接口,确保客户问题高效解决。 服务运营支持 支持预防性维护、故障排除和备件管理流程的开发与优化。 监督并推动服务等级协议(SLA)的执行,以提升响应速度与客户满意度。 与客户成功团队、销售团队及第三方服务商合作,确保服务一致性。 负责服务合作伙伴的选择、培训及管理,确保其能力与竞争力。 建立并监控服务合作伙伴的绩效KPI,推动服务质量持续改进。 支持服务伙伴管理流程及评估机制的开发。 服务绩效管理与客户支持 监控关键服务绩效指标(KPI),推动以数据为基础的持续优化。 参与客户会议,负责传达与汇报服务KPI,并提出改善建议。 深入了解客户需求,协调资源以高效解决技术及服务问题。 远程监控与故障管理协作 与远程监控团队协调,增强主动警报与问题响应机制。 支持远程诊断与预测性维护技术的应用与发展。 任职要求: 教育与经验 电气工程、机械工程或相关技术学科本科及以上学历。 五年以上服务管理经验,优先考虑具备电动车充电 More ❯

don't have a Service Delivery Manager allocated to them. Key to the role will be proactive engagement with customers to ensure that their service is meeting expectations, evidencing SLA achievement, and addressing any service shortfalls that may arise. In addition, as part of the wider team the role will play a key part in recording, tracking, and coordinating continuous … of service provision to a portfolio of customers Proactively undertaking 'Service Check-In' calls to all allocated customers. Owning and driving service issues through to completion. Providing evidence of SLA achievement utilising existing reports. Acting as an intermediary in the relationship between Redcentric and the customer Being a point of contact for customer queries and escalations. Logging, tracking, and co More ❯

standardised Service Catalogue. Ensure integration with enterprise systems (e.g., PagerDuty, Workday, Active Directory) and enforce RBAC. Drive Governance, Compliance, and Audit Management to meet industry standards. Manage Contract and SLA processes to ensure deliverables meet agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills Required: 10+ years’ experience delivering enterprise-scale ServiceNow ITSM More ❯

ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management t, service level agreements (SLA). Primary Responsibilities: The individual will adhere to and improve standard operating procedures (SOP's) in a matrixed organization supporting the prime contractor and CMS. Along with a demonstrated ability More ❯

documented processes to ensure tickets are logged, prioritised and routed correctly. The 1LS Agent will also be expected to provide Incident Resolution to support the First Time Fix Service Level Agreement as per documented Knowledge Articles. The environment in which this role operates is fast paced and continually challenging. Responsibilities: Team Working : Makes solid efforts to integrate into the team … seeking improvement. Queue Management : Manage individual queues to given targets with zero intervention from Team Leader. Ticket logs are maintained in a timely and efficient manner (in line with SLA's) Constantly review all tickets in 1LS queues (supporting set KPI's) Working to aid avoidance of SLA breach on tickets. Manage aged tickets to closure Requirements: Previous experience in More ❯

CERT) · Manage & maintain steady state global delivery operations (Green) · Manage Operational/delivery issues & escalations · Ensure continuous communication & coordination with client in the event of issue/escalation · Ensure SLA/SLO attainment & process compliance along with high customer satisfaction · Act as first point of escalation for the day-to-day functioning of delivery operations team · Handling escalations- identifying the More ❯

Excellence:  Manage & maintain steady state global delivery operations (Green)  Manage Operational/delivery issues & escalations  Ensure continuous communication & coordination with client in the event of issue/escalation  Ensure SLA/SLO attainment & process compliance along with high customer satisfaction  Act as first point of escalation for the day-to-day functioning of delivery operations team  Handling escalations- identifying the More ❯

high quality standards, a natural aptitude to develop good internal working relationships and a flexible work ethic. Responsible for Quality Checks and adhering to the agreed Service Level Agreement (SLA)/Turn Around Time (TAT) KEY COMPETENCIES Over 8 + years of experience in data engineering, with expertise in Azure Databricks, MSSQL, LakeFlow, Python and supportingAzure technology. Design, build, test More ❯

the role at a rate of £292.94 per day PAYE or £400 per day Umbrella. Key Responsibilities Responsible for delivering on time, cost and quality Achieve successful service delivery - SLA achievement and high levels of customer satisfaction Define the Service or Support solution in accordance with customer requirements. Prepare price and proposal documentation and ensure support and services are fully More ❯

Telecommunication service delivery to NHSGGC including the delivery of the underpinning technical infrastructure and applications to support the health and corporate directorates across NHSGGC to agreed KPI's and SLA's. In addition, Information security and compliance. The Head of Applications post involves the following key responsibilities: Senior Leadership and management of support teams involved in maintaining digital systems utilised More ❯

ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management t, service level agreements (SLA). The individual will adhere to and improve standard operating procedures (SOP's) in a matrixed organization supporting the prime contractor and CMS. Along with a demonstrated ability to manage More ❯

ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management t, service level agreements (SLA). Primary Responsibilities: • The individual will adhere to and improve standard operating procedures (SOP's) in a matrixed organization supporting the prime contractor and CMS. Along with a demonstrated ability More ❯

Telecommunication service delivery to NHSGGC including the delivery of the underpinning technical infrastructure and applications to support the health and corporate directorates across NHSGGC to agreed KPI's and SLA's. In addition, Information security and compliance. The Technical Services Manager post involves the following key responsibilities: Senior Leadership and management of support teams involved in maintaining digital systems utilised More ❯

ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management t, service level agreements (SLA). Primary Responsibilities: The individual will adhere to and improve standard operating procedures (SOP's) in a matrixed organization supporting the prime contractor and CMS. Along with a demonstrated ability More ❯

to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfill your More ❯

and administer SharePoint and automate tasks. • Work on tickets and service requests for Microsoft Office 365 SharePoint Online MICROSOFT 365 Enterprise SharePoint and on-premises environments meeting the Service Level Agreement (SLAs) in the ITSM system. • Support design, configuration, and maintenance of enterprise taxonomy, terms, and keywords for the term store. • Support Microsoft One Drive for Business sync issues and More ❯