126 to 150 of 252 SLA Jobs

such as ServiceNow. Familiarity with IT Security Principles such as Cyber Essentials, ISO 27001, DLP. Supplier and vendor management excellence, with demonstrable success in SLA adherence, and fostering strong partnerships to ensure timely delivery of hardware and services. Core Competencies Outstanding organisational and communication skills, capable of engaging and influencing ...

Provide technical support for IT issues escalated from 1st Line, covering desktop, server, cloud, and telecoms environments. Troubleshoot and resolve incidents in line with SLA targets, ensuring timely and effective service delivery. Support and administer telecoms platforms including Gamma Horizon, Giacom, SIP Trunk Call Manager, and similar systems. Carry … DHCP, VPNs) Microsoft 365 and Azure administration Telecoms platforms: Gamma, Giacom, SIP Trunk Call Manager Ability to manage and resolve tickets efficiently within SLA targets. Experience liaising with telecoms providers such as BT Openreach. Experience & Technical Skills 2+ years experience in IT support, with exposure to 2nd Line responsibilities. Windows ...

Standard workshops, championing SAP Best Practices Act as a trusted cloud advisor and primary customer contact Resolve complex incidents and service requests within SLA About You: Expert-level SAP S/4HANA Finance experience across Public Cloud and Private Cloud/On-Premise Strong hands-on knowledge of SAP Central ...

very large-scale transformation programme with an instantly recognisable household name. The Service Operations Manager will be managing the companies service desk suppliers, ensuring SLA's are met and dealing with escalations. In addition to the above, you will need to have good knowledge of service desk and working ...

Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing ...

Advisory Board ICP facilitation/Integrated Change Process - Run the calls and maintain reviews. Work with Infrastructure, Compute and Network teams, monitoring tickets and SLA’s Process review and improvements Daily ticket queue checks, including triage, and updates. Documentation and Agenda circulation Support Infrastructure Team Leaders in creating minutes, chasing ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

money Sourcing and evaluating service providers, negotiating contracts to secure favourable terms and monitoring vendor performance against established metrics Developing and implementing KPI and SLA standards for all operational areas and driving continuous improvement Coordinating equipment deliveries, inspections, installations and commissioning with appropriate teams Mentoring and leading a team (including ...

quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records ...

such as password resets, multi-factor auth, anti-virus configuration. Interpret technical docs like network diagrams, technical specs all found on SharePoint. Support with SLA’s via the ticketing system – OTS (In-house ticketing system). Everything will be documented via the ticketing system also. Support will be given over ...

quality, first- and second-line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records ...

Delta Lake and Delta Live Tables (DLT) Lakehouse monitoring, data quality, and observability: DLT expectations and pipeline health monitoring Job/workflow metrics, alerting, SLA/SLO management Incident response, runbooks, and root cause analysis Unity Catalog governance and security, including lineage, classification/tagging, table ACLs, and row/ ...

estate and networks Proactively identify opportunities and methods to simplify and/or automate processes Manage incoming helpdesk requests, assign priorities, and ensure SLA’s are met Escalate issues to the Senior IT Services Technician and/or Network Development & Services manager Communicate confidently and effectively with users ...

business as expressed through SLAs and global GIT Governance principles.•Provide effective functional user support in the record to report domain based on internal SLA and KPls.•Contribute ideas and concepts to the IT strategy for the respective area of responsibility in relation to the company strategy.•Build and maintain ...

assets within the infrastructure domain are managed according to defined processes. Defining and managing Identity and Access Management (IAM) services configuration. Contributing to SLA definition and ensuring service levels are achieved. Ensuring network security through proper management of firewalls and security appliances. Supporting security incident response activities and security alert ...

technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good ...

stakeholders to gather, analyze, and evaluate business requirements for SuccessFactors implementation and integration Oversee incident, change, and service request management, ensuring resolution within agreed SLA timelines and adherence to ITIL methodology Coordinate with vendors and technical teams for system upgrades, troubleshooting, performance optimization, and ensuring platform availability Maintain ...

Supported by the Managing Director who has a track record of successful apprentices. Role Providing 1st line helpdesk support to customers in line with SLA’s Conducting password resets and setting server permissions Providing initial support for tech queries Troubleshooting technical issues Installing, testing and maintaining hardware such as laptops ...

Engineers daily. Familiar with general office processes & procedures Work effectively as part of a team. Able to work towards KPI's and strict SLA's. Able to work under pressure in a fast-paced operational environment. Basic knowledge of Fault Management Systems. Liaise with Engineers to issue faults and receive ...

devices, and more. Advising on desktop standards and improving technical services. Managing AV inventory and procurement processes. Ensuring timely resolution of support requests within SLA targets. About You We’re looking for someone who’s not just technically skilled but also a great communicator and team player. You’ll bring ...

FinOps; PaaS; Alerting and Monitoring Desirable: Experience of managing teams of over 5+ people in a complex, challenging environment setting and managing against SLA’s and business objectives. Experience of GitHub, Git Actions, Terraform, Zero Trust architectures and PaaS. Preferably educated to graduate level with a bachelor’s degree ...

support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure ...

forensic data. Customer Interaction: Provide clear, professional guidance to technical and non-technical stakeholders. Ticket Management: Log, track, and resolve support cases within SLA timelines using JIRA or similar platforms. Collaboration: Work closely with engineering and product teams to escalate and resolve complex issues. Documentation: Maintain accurate onboarding records ...

manage and develop customer relationships and who has strong commercial awareness. Key Responsibilities Support achievement of sales targets for CELtek and related products (CEV & SLA). Develop and support existing CELtek customers and systems; help open up new customers/markets. Commission and support CELtek systems on site, ensuring smooth ...

manage and develop customer relationships and who has strong commercial awareness. Key Responsibilities Support achievement of sales targets for CELtek and related products (CEV & SLA). Develop and support existing CELtek customers and systems; help open up new customers/markets. Commission and support CELtek systems on site, ensuring smooth ...