126 to 150 of 553 SLA Jobs

potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary more »

and secured in alignment with business objectives, industry best practices, and security standards, ensuring that all parties internal and external are delivering to their SLA and KPI agreements. Responsibilities The responsibilities of this role are listed below{{:}} Strategic Leadership - Developing and implementing a comprehensive ITSM strategy that aligns with ITIL more »

a SMART Hands working process '€¢Self-Management with Good Organisational Skills. '€¢Ability to follow remote advanced technical instruction '€¢Able to work to KPIs and SLA's About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation more »

communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to more »

years’ experience in Service Desk remote support of corporate clients - Good understanding of Incident/Request management and ticket handling - Experience of working to SLA’s and KPI measures - Experience of using/contributing to a Knowledge base - ITIL Foundation Certificate Accreditation - Knowledge of Legal Applications – Document Management, Digital Dictation more »

or IT Service Delivery environment. Excellent Service Management knowledge to be able to manage and challenge IT suppliers. Aware of ITIL practices Experience of SLA and PO process. Experience of working in fast paced, unstructured and ambiguous environments. Experience of working with a wide range of stakeholders from different business more »

a blue chip organisation in Portsmouth on a permanent basis. This Role will be site based, with occasional shifts based remotely. Due to company SLA's, candidates must live within one hour travel time of Portsmouth. Due to the nature of the end client, there is a requirement for financial more »

incidents and requests The Candidate: Previous experience of providing IT support at 1st and 2nd line level Experience of managing a ticket queue, ensuring SLA’s are met in all instances Knowledge of server operating systems, Active Directory, Group Policy, and network architecture (DNS, DHCP, TCP/IP) is desirable more »

identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements Maintain compliance with customer-related SLA parameters for incident resolution times Manage senior stakeholders based in the US and EU, ensuring there is an effective level of communication between key members more »

desk Logging tickets to the clearly defined internal standard Categorising issues by severity, working through your own ticket queue, and organising work based on SLA Following internal processes and procedures to deliver the service we promise Contribute towards in-house documentation Proactively troubleshooting connectivity issues Ensuring that customer satisfaction is more »

Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle more »

management and service request delivery in line with IT department SLAs Responding to alerts generated from infrastructure monitoring and security tools, and resolution within SLA Infrastructure support covering Servers(On-Prem/Azure), EUC, Networking, Telephony and Security systems Supporting a multi site environment including associated infrastructure. Please apply for more »

for customer service excellence High level of organisation, interpersonal skills, multi-tasking and attention to detail Enthusiasm on being able to deliver on department SLA's Typical day may include- Liasing with customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system Supporting customers with their more »

WAN/LAN Day-to-day: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »

are capable of wider sharing and collaboration across all customers. Key Responsibilities: Supporting the Managed Services team in ensuring Logiq meet their contractual Service Level Agreement obligations. Undertaking technical activities, operating, managing, securing, and optimising a cloud-based Microsoft 365 service portfolio, including client-specific, on-premises, & SaaS platforms. Immediate more »

1st Line IT Support Technician - primary responsibilities therefore include: To manage incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To maintain high levels of customer satisfaction To promptly complete any admin paperwork and documentation Keep accurate records of all site more »

service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying more »

assist with other general administration duties as and when required To provide day to day operational support to the team leader in managing team SLA's and customer satisfaction To develop product knowledge and skill sets Essential Competencies: Customer focused, able to diagnose, impact assess and respond appropriately Strong Incident more »

that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »

and help mitigating risks by forecasting future performance · Liaise with commercial to ensure that quality performance is measured against the customer’s individual service level agreement · Organize workshops and prioritize business requirements to define the development roadmap · Identify correlations and dependencies in complex data and make recommendations to operations and more »

development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components. Work in accordance to defined Support SLA’s and KPI metrics. Work with the team lead to Continuously improve support processes: Identify areas for process improvement specific to FIX protocols, application support more »

and efficient IT environment. Key responsibilities Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »

and efficient IT environment. Key responsibilities: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »

service levels of availability of the mission critical software services provided. · The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal more »

where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops/Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware more »