SLA Job Vacancies

126 to 150 of 734 SLA Jobs

Network Support Senior with Security Clearance

Fort Belvoir, Virginia, United States
Global Enterprise Services, LLC
ITIL service area activities (problem management, incident management, service request fulfillment, etc.) and specific tasks to a successful conclusion, operations management, configuration/change management t, service level agreements (SLA). Primary Responsibilities: • The individual will adhere to and improve standard operating procedures (SOP's) in a matrixed organization supporting the prime contractor and CMS. Along with a demonstrated ability More ❯
Employment Type: Permanent
Salary: USD 110,000 Annual
Posted:

Account Manager - Technical Services

Paisley, Renfrewshire, United Kingdom
NHS National Services Scotland
Telecommunication service delivery to NHSGGC including the delivery of the underpinning technical infrastructure and applications to support the health and corporate directorates across NHSGGC to agreed KPI's and SLA's. In addition, Information security and compliance. The Technical Services Manager post involves the following key responsibilities: Senior Leadership and management of support teams involved in maintaining digital systems utilised More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Support Help Desk - 17083BR

Havant, Hampshire, South East, United Kingdom
Manpower
to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure Team To complete company provided training to ensure you have what you need to fulfill your More ❯
Employment Type: Contract
Rate: £28,000
Posted:

SharePoint Administrator with Security Clearance

Stafford, Virginia, United States
Dark Horse Technologies LLC
and administer SharePoint and automate tasks. • Work on tickets and service requests for Microsoft Office 365 SharePoint Online MICROSOFT 365 Enterprise SharePoint and on-premises environments meeting the Service Level Agreement (SLAs) in the ITSM system. • Support design, configuration, and maintenance of enterprise taxonomy, terms, and keywords for the term store. • Support Microsoft One Drive for Business sync issues and More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

ICT Field Engineer

Southampton, Hampshire, South East, United Kingdom
Data Careers
up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent travel to sites. Eligibility More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

ICT Field Engineer

Oxfordshire, South East, United Kingdom
Data Careers
up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent travel to sites. Eligibility More ❯
Employment Type: Permanent
Salary: £30,000
Posted:

Technical Support Manager

Redhill, Surrey, England, United Kingdom
Shorterm Group
Technical Service Managerwe are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based in More ❯
Employment Type: Full-Time
Salary: Salary negotiable
Posted:

Technical Support Manager

Redhill, Surrey, United Kingdom
Shorterm Group
Technical Service Manager we are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based More ❯
Employment Type: Permanent
Posted:

Senior Business Analyst

Milton Keynes, Buckinghamshire, England, United Kingdom
Hybrid / WFH Options
Sopra Steria
Timely completion of Problem Impact Assessments. Liaison with Application Developers relating to incident resolution or progression of problem solutions. Liaison with Incident and Problem Managers to ensure that no SLA breaches occur. Participation in internal and external progress meetings that Service Management requires. Conduct reviews of functional and design specifications to ensure business integrity, related to system enhancements and software More ❯
Employment Type: Full-Time
Salary: £46,000 - £47,000 per annum
Posted:

Technical Support Engineer

Warwick, Warwickshire, Hampton Magna, United Kingdom
Telent Technology Services Limited
resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be More ❯
Employment Type: Permanent
Posted:

Technical Support Engineer

Southampton, Hampshire, United Kingdom
NICE
that improve our efficiency and effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

2nd Line Technical Support Engineer

Uxbridge, Middlesex, United Kingdom
Hybrid / WFH Options
APCOA PARKING UK
Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Support Engineer (Previous Relevant Experince is Required)

Warwick, Warwickshire, United Kingdom
Telent
resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Support Engineer

Warwick, Warwickshire, West Midlands, United Kingdom
Telent Technology Services Ltd
resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be More ❯
Employment Type: Permanent
Posted:

Software Support Engineer

London, United Kingdom
Hybrid / WFH Options
Pole Star Ltd
are looking for someone who loves making things with data and solving problems with data. Key Responsibilities: Answer email and telephone enquiries from our customers Resolve customer issues within SLA timeframes Support customer processes and help with solutions Update knowledge base where required Attend and lead client meetings to discuss issues Proactively look for trends to help improve our bespoke More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Cyber Security Lead

Glasgow, United Kingdom
Hybrid / WFH Options
Hymans Robertson LLP
responsibilities include: Manage, mentor, and develop the cyber security team. Use Azure DevOps to set and manage project-related tasks. Oversee service request tickets related to cyber security, ensuring SLA compliance. Optimize the use of our Microsoft Licensing Agreement. Collaborate with the Security Operations Centre and Networking engineers to drive security initiatives. Participate in cross-team projects as a cyber More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Incident and Problem Manager

Newport, Gwent, Wales, United Kingdom
Hybrid / WFH Options
Hays
internal staff and external partners. Your leadership will foster a high-performance culture focused on operational excellence and continuous development. In the role you'll be responsible for: Governance & SLA Oversight: Lead partner compliance with incident and problem SLAs, acting as the client authority on RCAs and corrective actions. Incident Management: Ensure timely, best-practice incident handling to support swift … resolution and reduce downtime. Vendor Performance: Participate in service reviews to assess SLA adherence, review RCAs, and drive continuous improvement. Resolution Leadership: Oversee post-incident reviews, ensuring vendors provide thorough RCAs and implement effective preventive measures. Problem Management: Enforce strong RCA practices and ensure partners deliver lasting solutions to recurring issues. To be considered for this role, you will ideally More ❯
Employment Type: Permanent, Work From Home
Salary: £75,000
Posted:

Network Engineer 4 - Chantilly, VA with Security Clearance

Chantilly, Virginia, United States
M.C. Dean
to simulate expected system level performance and provide quick feedback on potential improvement Assist senior network engineers to identify and resolve network security issues. Develop network designs for each SLA classification. Originates design documents for small projects and in support of large programs Assists Senior Engineers in preparation of Designs, including: Narrative Design Documents, Systems Designs, Subsystem Designs (CAD/ More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Network Engineer 3 - Chantilly, VA with Security Clearance

Chantilly, Virginia, United States
M.C. Dean
to simulate expected system level performance and provide quick feedback on potential improvement Assist senior network engineers to identify and resolve network security issues. Develop network designs for each SLA classification. Originates design documents for small projects and in support of large programs Assists Senior Engineers in preparation of Designs, including: Narrative Design Documents, Systems Designs, Subsystem Designs (CAD/ More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Network Engineer Expert CCIE - Washington DC Metro Area with Security Clearance

Milwaukee, Wisconsin, United States
M.C. Dean
to simulate expected system level performance and provide quick feedback on potential improvement Assist senior network engineers to identify and resolve network security issues. Develop network designs for each SLA classification. Originates design documents for small projects and in support of large programs Assists Senior Engineers in preparation of Designs, including: Narrative Design Documents, Systems Designs, Subsystem Designs (CAD/ More ❯
Employment Type: Permanent
Salary: USD 172,320 Annual
Posted:

DCEO Chief Engineer, ADC InfraOps DCEO

Virginia, United States
Amazon Data Services, Inc
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

DCEO Chief Engineer, ADC InfraOps DCEO

Chantilly, Virginia, United States
Amazon Data Services, Inc
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

DCEO Chief Engineer, ADC InfraOps DCEO

Springfield, Virginia, United States
Amazon Data Services, Inc
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

DCEO Chief Engineer, ADC InfraOps DCEO

Reston, Virginia, United States
Amazon Data Services, Inc
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

DCEO Chief Engineer, ADC InfraOps DCEO

Burke, Virginia, United States
Amazon Data Services, Inc
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:
SLA
10th Percentile
£25,125
25th Percentile
£28,750
Median
£32,500
75th Percentile
£47,500
90th Percentile
£61,625