126 to 150 of 973 SLA Jobs

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

experience, preferably in fast-paced environments Expertise in service delivery management and cross-team coordination Experience with DevOps, Azure cloud services, and automation tools Knowledge of ITSM processes and SLA management Hands-on experience with Azure and automation technologies Understanding of DevOps and Agile methodologies Skills: Effective communication, leadership, and interpersonal skills Strong analytical and problem-solving skills Ability to More ❯

Strong background in system administration and IT service delivery ? Proven record of managing large-scale IT operations and budgets ? Skilled in vendor management and third-party collaboration ? Expertise in SLA development, compliance, and service assurance ? Confident using tools like Azure DevOps, JIRA, and agile frameworks ? Excellent communicator with high emotional intelligence and influence ? Strong commercial awareness and analytical thinking ? Driven More ❯

escalations. Your day to day activities will include providing 1st line support to our internal colleagues via telephone, chat, and IT Portal, logging, prioritising, and resolving all tickets within SLA, handling queries professionally and efficiently, and providing technical hardware and application support. You will be instrumental in maintaining user security on all systems and updating the IT Status Page to More ❯

DR test scenarios. Work with MSP to ensure daily backups and regular restore tests are carried out, reported and remediated. Capture and document associated third party vendor contracts and SLA's that underpin ITSC/DR plans. Ensure a central repository IT DR documentation is maintained and shared with key stakeholders. Due to the nature of the Disaster Recovery testing More ❯

are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all site information using IT Service Management tools Promote best practices and adhere to … of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office 365 Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and More ❯

to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with technical escalations for other team members. Monitor call queue and follow up with … monitor progress of all incidents. Ensure accurate completion of all incident records. To monitor and update the call management system as required (including problems, requests, changes). Assist with SLA reporting. What you'll need Required: Security (SC Clearance) or able to achieve. A good technical working knowledge of SQL, Wintel, Messaging, Patching and iSeries Operations would be highly beneficial. More ❯

Infrastructure environment including cloud technologies You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure services ensuring you work within agreed SLA's within an ITIL environment. You will be involved in a variety of Infrastructure projects spanning from day-to-day operational improvements to new service delivery solutions. You will be More ❯

Infrastructure environment including cloud technologies You will be tasked with day-to-day support and troubleshooting of issues within the company's infrastructure services ensuring you work within agreed SLA's within an ITIL environment. You will be involved in a variety of Infrastructure projects spanning from day-to-day operational improvements to new service delivery solutions. You will be More ❯

F&O or Dynamics AX. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 F&O experience – finance module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

knowledge of either Finance or SCM. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. More ❯

knowledge of either Finance or SCM. The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales. D365 F&O experience – finance and/or SCM module knowledge. Previous Service Management experience (ITIL preferable). Excellent customer service skills and exceptional telephone manner. More ❯

per day. This figure will fluctuate dependent on the number of incoming cases. Communicate with the customer in a warm, friendly and professional manner. Monitor the queue and the SLA response times taking cases before the SLA expires. Manage cases within your queue and update at the end of each week, with a maximum of 10 cases still open (where More ❯

WAN). Strong working knowledge of Windows Server and desktop operating systems, with experience in scripting languages like PowerShell. Familiarity with ITSM ticketing systems and the ability to ensure SLA compliance. Certifications: VMWare, Citrix, Microsoft, ITIL Foundation, or Cisco/Checkpoint Meraki are a big plus. If you have the relevant experience to fulfil this role please apply for an More ❯

Job Description AtkinsRéalis Group Inc is a Canadian company based in Montreal that provides engineering, procurement, and construction (EPC) services to various industries, including mining and metallurgy, environment and water, infrastructure, and clean power. The firm has over 50,000 More ❯

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯

a culture of collaboration, accountability, and continuous improvement. Conduct performance reviews, set objectives, and provide ongoing training and development. Ensure all IT services are delivered efficiently, meeting or exceeding SLA targets. Oversee the escalation process for critical incidents and client concerns. Monitor and optimize resource allocation to ensure project and support ticket deadlines are met. Act as a point of More ❯

ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask in a service and project capacity. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management, Service Request Fulfilment and Change Management. Experience working within PRINCE2 projects, as a team resource. Ability to demonstrate strong dispute resolution skills, working in high-pressure environments More ❯

and steady-state delivery (BAU) of multiple infrastructure towers for a Managed Services engagement. The individual will be responsible for managing key delivery functions, leading large technical teams, ensuring SLA compliance, driving stakeholder satisfaction, and collaborating with both onsite and offshore teams. The Opportunity: Own the end-to-end delivery of assigned infrastructure service towers across the program. Ensure seamless … experience in IT Infrastructure Delivery and Program Management. Proven experience in transition and steady-state delivery of managed services engagements. Strong knowledge of ITIL practices, service management frameworks, and SLA governance. Experience working in complex, multi-vendor environments with onsite-offshore delivery models. Exceptional stakeholder management and communication skills. Ability to drive results, manage ambiguity, and align cross-functional teams More ❯

and steady-state delivery (BAU) of multiple infrastructure towers for a Managed Services engagement. The individual will be responsible for managing key delivery functions, leading large technical teams, ensuring SLA compliance, driving stakeholder satisfaction, and collaborating with both onsite and offshore teams. The Opportunity: Own the end-to-end delivery of assigned infrastructure service towers across the program. Ensure seamless … experience in IT Infrastructure Delivery and Program Management. Proven experience in transition and steady-state delivery of managed services engagements. Strong knowledge of ITIL practices, service management frameworks, and SLA governance. Experience working in complex, multi-vendor environments with onsite-offshore delivery models. Exceptional stakeholder management and communication skills. Ability to drive results, manage ambiguity, and align cross-functional teams More ❯

business reviews (QBRs). Onboard new clients by leading support service induction meetings. Service Performance & Reporting Prepare content and present Client service Induction meetings Track, analyse, and report on SLA and KPI performance for assigned clients. Prepare and deliver monthly service performance reports to stakeholders. Monitor client satisfaction (CSAT) scores and recommend improvement actions based on feedback. Ensure client-facing More ❯

M365, Exchange Online, SharePoint en Teams. User management in Active Directory (aanmaken/wijzigen/verwijderen accounts, resetten van wachtwoorden Escalatie naar 2nd/3rd line support volgens afgesproken SLA's Eerste analyse bij netwerk- en connectiviteitsproblemen (VPN, WiFi, LAN) Documenteren van oplossingen in de knowledge base Jouw profiel Bachelor of graduaat binnen IT of aantoonbare ervaring in een vergelijkbare More ❯

to ensure the SAP Procurement & Supply Chain team cohesion, sufficiently resourced based on Projects/Changes within the pipeline, individual performance/development, and incident resolution aligned to agreed SLA's Leads regular team and business meetings to review service, project reviews and change management within the area of SAP P&SC area. Ensures the SAP P&SC team adheres More ❯

and Summer Term). Identify, document, and define critical services/processes and associated KPIs to be measured. Create periodic dashboards, scorecards and reports to demonstrate IT performance against SLA/KPI. Define and maintain a list of all IT services and applications in use for allocated schools/business units as part of the IT service catalogue. Maintain site More ❯