126 to 150 of 753 SLA Jobs

infrastructure scalability and capacity planning. 2nd Line Technical Support Deliver responsive 2nd line support for desktop, hardware, software, and network-related issues. Resolve escalated incidents and service requests, ensuring SLA compliance. Collaborate with 1st line teams, vendors, and 3rd parties for advanced troubleshooting. Networking & Security Troubleshoot LAN/WAN, VPNs, wireless networks, and network devices. Support network security through monitoring More ❯

resource allocation. Follow up on open tickets to ensure resolution and customer satisfaction. Escalate complex or high-priority issues to senior engineers or other IT teams as needed. Track SLA compliance and keep stakeholders informed of ticket status and updates. Create shift handover reports and maintain accurate logs of ongoing issues. Requirements: Education & Experience: Associate or Bachelor's degree in More ❯

Clarke and providing client site support when required. Role Provide telephone, email and remote access support to users of IT systems across multiple international sites within established and strict SLA's & KPI's Take part in the resourcing of the Guru Bar – IT's user facing facility to offer assistance for anything IT related Maintain timely and quality incident closure More ❯

Improvement) initiatives and developing a value-add proposition. Ultimately, ensuring customer retention, growth and transformation is delivered over the contract period. The SDM2 fully understands the contract, commercials and SLA's/KPI's within their Customer portfolio and supports the understanding of these within the wider SCC business. The SDM2 works closely alongside the aligned Account Manager on account More ❯

general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA's incident Management. Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership skills Job Responsibilities: Manage and control More ❯

general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership skills Job Responsibilities: Manage and control More ❯

general business IT systems. Experience using ConnectWise, or another ITSM tool, e.g. ServiceNow, Remedy, or Autotask. Operational understanding and experience working in ITIL aligned environment(s), including understanding of SLA’s incident Management. Service Request Fulfilment and Change Management. Ability to demonstrate excellent troubleshooting skills Ability to demonstrate strong team working and team leadership skills Job Responsibilities: Manage and control More ❯

operations and the business stakeholders, this senior member of the GBS function is responsible for Monitoring and reporting on the operational service and performance (against agreed KPIs, OLAs/SLA). Measuring and tracking service demand and consumption, monitoring trends and ensuring the partner remains responsive to changing business need. Monitoring innovation/impact of continuous improvement initiatives Reviewing measures More ❯

macOS platforms Support Microsoft Office Suite, Exchange/Outlook, and internal business applications Manage incidents and service requests in line with ITIL practices , ensuring proper ticket lifecycle management and SLA adherence Collaborate with other IT teams to escalate and resolve complex issues efficiently Maintain accurate documentation and contribute to knowledge base updates Requirements Proven experience in a Helpdesk or Desktop More ❯

macOS platforms Support Microsoft Office Suite, Exchange/Outlook, and internal business applications Manage incidents and service requests in line with ITIL practices , ensuring proper ticket lifecycle management and SLA adherence Collaborate with other IT teams to escalate and resolve complex issues efficiently Maintain accurate documentation and contribute to knowledge base updates Requirements Proven experience in a Helpdesk or Desktop More ❯

macOS platforms Support Microsoft Office Suite, Exchange/Outlook, and internal business applications Manage incidents and service requests in line with ITIL practices , ensuring proper ticket lifecycle management and SLA adherence Collaborate with other IT teams to escalate and resolve complex issues efficiently Maintain accurate documentation and contribute to knowledge base updates Requirements Proven experience in a Helpdesk or Desktop More ❯

macOS platforms Support Microsoft Office Suite, Exchange/Outlook, and internal business applications Manage incidents and service requests in line with ITIL practices , ensuring proper ticket lifecycle management and SLA adherence Collaborate with other IT teams to escalate and resolve complex issues efficiently Maintain accurate documentation and contribute to knowledge base updates Requirements Proven experience in a Helpdesk or Desktop More ❯

macOS platforms Support Microsoft Office Suite, Exchange/Outlook, and internal business applications Manage incidents and service requests in line with ITIL practices , ensuring proper ticket lifecycle management and SLA adherence Collaborate with other IT teams to escalate and resolve complex issues efficiently Maintain accurate documentation and contribute to knowledge base updates Requirements Proven experience in a Helpdesk or Desktop More ❯

macOS platforms Support Microsoft Office Suite, Exchange/Outlook, and internal business applications Manage incidents and service requests in line with ITIL practices , ensuring proper ticket lifecycle management and SLA adherence Collaborate with other IT teams to escalate and resolve complex issues efficiently Maintain accurate documentation and contribute to knowledge base updates Requirements Proven experience in a Helpdesk or Desktop More ❯

macOS platforms Support Microsoft Office Suite, Exchange/Outlook, and internal business applications Manage incidents and service requests in line with ITIL practices , ensuring proper ticket lifecycle management and SLA adherence Collaborate with other IT teams to escalate and resolve complex issues efficiently Maintain accurate documentation and contribute to knowledge base updates Requirements Proven experience in a Helpdesk or Desktop More ❯

and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is More ❯

and resolving requests in order to minimise business impact, whilst providing excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is More ❯

changing role within the organisation and the overall business objectives of the organisation. What we expect of you Minimum basic requirements 2-3 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Extensive knowledge working within a Cisco Switch/Router environment. Good level of knowledge/experience in the following technologies More ❯

changing role within the organisation and the overall business objectives of the organisation. What we expect of you Minimum basic requirements 2-3 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Extensive knowledge working within a Cisco Switch/Router environment. Good level of knowledge/experience in the following technologies More ❯

changing role within the organisation and the overall business objectives of the organisation. What we expect of you Minimum basic requirements 2-3 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Extensive knowledge working within a Cisco Switch/Router environment. Good level of knowledge/experience in the following technologies More ❯

changing role within the organisation and the overall business objectives of the organisation. What we expect of you Minimum basic requirements 2-3 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Extensive knowledge working within a Cisco Switch/Router environment. Good level of knowledge/experience in the following technologies More ❯

changing role within the organisation and the overall business objectives of the organisation. What we expect of you Minimum basic requirements 2-3 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Extensive knowledge working within a Cisco Switch/Router environment. Good level of knowledge/experience in the following technologies More ❯

changing role within the organisation and the overall business objectives of the organisation. What we expect of you Minimum basic requirements 2-3 years of experience in a similar SLA-driven support role. Proven experience delivering projects and complex changes. Extensive knowledge working within a Cisco Switch/Router environment. Good level of knowledge/experience in the following technologies More ❯

setup and operation of audio-visual hardware as required by end-user Determine appropriate hardware and software based on corporate policy and end-user requirements Respond to incidents within SLA or within a timely manner with the appropriate level of urgency, and follows up with customers on all issues Disconnects, moves and reconnects desktop technology hardware for single user, multi More ❯

of training and troubleshooting. - Ensure the effective operation of school-wide platforms such as Google Workspace and the MIS (e.g. Bromcom). Monitor and manage supplier performance to ensure SLA compliance and continuous improvement. - Ensure systems support statutory safeguarding obligations, enabling timely and accurate escalation of concerns to the Designated Safeguarding Lead (DSL). - Act as the technical lead for More ❯