151 to 175 of 556 SLA Jobs

environment promotion workflows. Drive the definition and implementation of observability standards - Prometheus, Grafana, Loki/ELK, Jaeger, Sentry - enabling end-to-end visibility and SLA tracking. Define scalability and reliability patterns (KEDA, HPA, circuit breakers, bulkheads, caching tiers) and ensure resilience of critical sportsbook operations (pricing, bet placement, settlement). ...

software is bug-free. Make sure that any fixes we find are thoroughly tested and approved before they're released to customers. Follow the SLA commitments to make sure that fault analysis, diagnosis, and resolution are handled correctly. Code, test, and integrate software in line with the company's Software ...

related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution … within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring that they are actioned ...

related issues Follow the defined processes for incident and problem management, including proper documentation Escalate unresolved issues to higher-tier engineers in accordance with SLA timeframes Ticket Management Accurately log all issues, requests, and tasks using the service desk ticketing system Track, prioritise, and manage tickets to ensure prompt resolution … within SLA guidelines Effectively keep clients informed of ticket progress and resolution status Incident & Request Management Triage all incidents, and perform an initial diagnosis. Where incident is simple, progress the incident through to resolution or until escalation time is reached Take ownership of Service Requests ensuring that they are actioned ...

role look like? Proactively visit your regional stores to maintain and repair equipment, fixtures, and store fabric Attend emergency reactive calls to meet client SLA requirements Carry out electrical, plumbing, carpentry, minor brickwork, painting, and handyman tasks as needed Manage and maintain van stock, reporting usage via a bespoke online ...

this vacancy. We are an Equal Opportunities Employer. Service Operations Manager, Service Delivery Manager, MSP Operations, IT Service Manager, Service Desk Manager, ITIL, SLA Management, Escalation Manager, Sheffield IT Jobs, MSP Careers Yorkshire ...

purchasing activities Follow up the renewal and termination of contracts through the Document and Contract Management System, ensuring contract compliance by applying SLA and penalty conditions of them Coordinate and track vendor performance evaluations and take required actions due to result of the evaluation Provide budget and procurement related statistical ...

Liaising with other departments within the company to service clients (i.e. support, operations, product team) • Monitoring support tickets and Internal dashboard to prevent any SLA breaches Responsible for arranging governance meeting with key accounts and providing KPI reporting Our ideal Account Manager will have: Excellent customer service and communication (written ...

supervision. Your Responsabilities: Provide senior technical support across multiple customer environments within managed services and project engagements. Manage high-priority incidents and escalations, ensuring SLA compliance and performing root cause analyses for critical issues. Proactively monitor customer environments to preemptively resolve issues. Engage in systems management activities including patching, upgrades ...

Typical Day in the Job: S ecurity processes such as password resets, MSA resets/enrolments, data encryption, internal security processes etc. Support with SLA's on the ticketing system. Document tasks and track escalations through the ticketing system. Provide support over the phone, email, tickets and occasional F2F site ...

maintain contract templates and ensure the contracts database is up to date. Compliance: Ensure all contract administration procedures comply with commercial contracts department standards. SLA Management: Oversee Service Level Agreements for quick-response items and allocate workload efficiently. Risk Mitigation: Support Contract Managers with contract issues and business-as-usual ...

maintain contract templates and ensure the contracts database is up to date. Compliance: Ensure all contract administration procedures comply with commercial contracts department standards. SLA Management: Oversee Service Level Agreements for quick-response items and allocate workload efficiently. Risk Mitigation: Support Contract Managers with contract issues and business-as-usual ...

Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service resources. ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

through to full resolution and client satisfaction. You will facilitate resolution and ensure key stakeholders including the customer are updated within the agreed escalation SLA so that impediments do not detract from on-time delivery Communication & reporting: You will ensure project deliverables, task deadlines and milestones are clearly understood ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

sales team and clarify and/or challenge as appropriate but with a view to kicking off the order within the agreed SLA or sooner. Develop appropriate plans for each Remote Delivery order involving all relevant resources, utilising the tools at your disposal. Utilise existing project processes and documentation where ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

their day and has enough experience and confidence, to work fully remotely 5 days a week, organising their own workload and diary and hitting SLA targets. The money is up to £50k, plus private healthcare. Anywhere in the UK is fine. They need someone who really enjoys talking to clients ...

Catalyst routers, Cisco ASA and Cisco FTD firewalls Strong practical experience of following ITIL processes in a 24x7 operations environment with tight SLA and security compliance requirements. Practical experience with Cisco Nexus 3000/9000 series, Cisco ASA & FTD firewalls, multi-context mode firewalling Desirable: F5 GTM/LTM/ ...

understanding of: Manufacturing/SC operational contexts and the IT services that support them (network, SAP, workplace, local support). Service operations and SLA management: incident, problem, change, and knowledge processes; escalation handling. Maintenance and security coordination: patching cycles, vulnerability follow-up, backup/restore, continuity planning. Operational reporting ...

obligations and partner requirements. Knowledge and an understanding of the new Cisco Partner 360 program. Cisco Renewals Manager certification highly valued. Demonstrated excellence in SLA, support metrics, and KPI management. Outstanding communication, negotiation, and stakeholder engagement skills. Commercial acumen with a sales-first, results-driven approach, knowledgeable, articulate and confident. ...

obligations and partner requirements. Knowledge and an understanding of the new Cisco Partner 360 program. Cisco Renewals Manager certification highly valued. Demonstrated excellence in SLA, support metrics, and KPI management. Outstanding communication, negotiation, and stakeholder engagement skills. Commercial acumen with a sales-first, results-driven approach, knowledgeable, articulate and confident. ...

domain. Maintain and enhance ETL pipelines built on Glue + Iceberg + Athena + Redshift. Monitor production jobs, fix failures, optimize queries, and ensure SLA adherence. Develop automation for operational workflows using Python. Collaborate with data architects, business teams, and network teams for data requirements. Implement best practices for data ...

Collaborate with stakeholders to ensure automation meets functional and non-functional requirements. • Identify opportunities for new automations and drive cost savings. • Manage team performance, SLA/KPI targets, and act as escalation point for complex issues. Key Skills & Experience: • Strong experience with Power Platform (Power Apps, Power Automate ...