Platinum Jubilee Business Park, Hopclover Way, Ringwood, England
HEALTHCARE COMPUTING LTD
remediation is not possible. Role Customers (Internal/External) Ensuring phone calls are answered within required SLAs Shared Inbox emails to be logged within SLA Ensuring Incidents & Requests are actioned within required SLAs Escalating high priority incidents & major incidents to management team Attempting to resolve incidents and requests on initial more »
Coventry, England, United Kingdom Hybrid / WFH Options
Kapsch TrafficCom AG
potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary more »
Oxford, Oxfordshire, South East Hybrid / WFH Options
Capita
a SMART Hands working process '€¢Self-Management with Good Organisational Skills. '€¢Ability to follow remote advanced technical instruction '€¢Able to work to KPIs and SLA's About Capita Technology and Software Solutions Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation more »
East Lothian, Edinburgh, City of Edinburgh, United Kingdom
FPSG
communication between data centres and customers. Coordinating with Managed Service, Technical Services, Internal Service Desk, Development, and Implementation teams through effective communication Meeting operational SLA's Support the Head of Enterprise Operations with daily processing responsibilities, including: Supervising, verifying, and finalising daily processing and batch tasks. Generating Control Reports to more »
Manchester, England, United Kingdom Hybrid / WFH Options
Made Tech
Provide regular feedback for team members and support them in producing development plans where appropriate Contract management: Adherence and management of contractual obligations, including SLA management Conduct regular service reviews and report on service performance using OKRs, KPIs and CSAT Collaborating with user-centred design and product teams to develop more »
identify and implement opportunities to optimise processes, and lead and develop a team of experts to deliver service improvements Maintain compliance with customer-related SLA parameters for incident resolution times Manage senior stakeholders based in the US and EU, ensuring there is an effective level of communication between key members more »
Employment Type: Permanent
Salary: £65000 - £75000/annum (plus company benefits & bonuses)
BLAZE NETWORKS LTD, BEECHFIELD HSE WINTERTON WAY, LYME GREEN BUSINESS PARK, MACCLESFIELD, England
BLAZE NETWORKS LTD
desk Logging tickets to the clearly defined internal standard Categorising issues by severity, working through your own ticket queue, and organising work based on SLA Following internal processes and procedures to deliver the service we promise Contribute towards in-house documentation Proactively troubleshooting connectivity issues Ensuring that customer satisfaction is more »
management and service request delivery in line with IT department SLAs Responding to alerts generated from infrastructure monitoring and security tools, and resolution within SLA Infrastructure support covering Servers(On-Prem/Azure), EUC, Networking, Telephony and Security systems Supporting a multi site environment including associated infrastructure. Please apply for more »
for customer service excellence High level of organisation, interpersonal skills, multi-tasking and attention to detail Enthusiasm on being able to deliver on department SLA's Typical day may include- Liasing with customers, partners, and suppliers via incoming phone calls, emails or through our ticketing system Supporting customers with their more »
are capable of wider sharing and collaboration across all customers. Key Responsibilities: Supporting the Managed Services team in ensuring Logiq meet their contractual ServiceLevelAgreement obligations. Undertaking technical activities, operating, managing, securing, and optimising a cloud-based Microsoft 365 service portfolio, including client-specific, on-premises, & SaaS platforms. Immediate more »
service solutions, both directly with customers and through service management partners. Effectively manage incidents, problems and known issue tickets alongside each other, whilst maintaining SLA adherence. Communicate effectively with customers, IT representatives, and partner support teams. Update and maintain internal support reference systems software and solutions, as well as carrying more »
South Warwickshire University NHS Foundation Trust
Areas: 1. Provide technical assistance to the Information Department to help ensure that the Trusts Data Warehouse and its processes fully support Contracting/SLA reporting requirements including Payment by Results (PbR) and SUS data submissions. 2. To respond to queries regarding data integrity within the departments Data Warehouse and more »
Stoke-On-Trent, Staffordshire, West Midlands, United Kingdom
Oscar Associates (UK) Limited
that you would not normally have access to in any other MSP. You'll be asked to uphold the high standards defined by the SLA, whilst also having the opportunity to grow and develop you craft in a business that will support you and push you to be the best more »
and help mitigating risks by forecasting future performance · Liaise with commercial to ensure that quality performance is measured against the customer’s individual servicelevelagreement · Organize workshops and prioritize business requirements to define the development roadmap · Identify correlations and dependencies in complex data and make recommendations to operations and more »
development team. Participate in testing and quality assurance efforts to ensure the stability and reliability of these components. Work in accordance to defined Support SLA’s and KPI metrics. Work with the team lead to Continuously improve support processes: Identify areas for process improvement specific to FIX protocols, application support more »
and efficient IT environment. Key responsibilities Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »
and efficient IT environment. Key responsibilities: Ensure IT issues raised via phone, email, ticketing software are all logged correctly To resolve issues adhering to SLA's, ensuring to update helpdesk system Install new hardware (printers, servers, work stations etc) Install software for end users Ensure issues/tickets are resolved more »
model - ServiceNow Adapt ITSM best practice focused on value and solving current business problems. Improve process across the Critical Service value chain (identification methodology, SLA, OLA, UPC, resource and supplier alignment). Implement a Service Management Office. Work alongside and support the development of the authorities Change Management capability. Write more »
service levels of availability of the mission critical software services provided. · The role requires you to take accountability for any highly visible, complex and SLA impacting issues that occur across the Client’s SaaS service offering. · Manage the incident process, through taking ownership for matrix managed resources to restore normal more »
delivery through efficient system utilisation. Experience in service design in an ITIL environment - Creating, implementing and managing scalable Customer Support models and processes including SLA and SaaS Developing and ensuring competency within the team to support all current products as well as future product initiatives. Create an operational drumbeat for more »
where necessary escalated to a 2nd or 3rd line support team member Working within a team to ensure all calls are responded to within SLA targets & requirements Building and maintaining Desktops/Laptops (HP & Dell) Ensuring that support tickets are dealt with promptly and appropriately Reasonable understanding of IT hardware more »
Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement -Ideally with experience of supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Servicemore »
and other responsibilities as needed. * Monitor and take ownership of tasks assigned to the server hardware and compute services team to ensure completion within SLA targets. * Evaluate and recommend hardware products for purchase. Required Technical Skills: * Proficient knowledge and experience with server hardware and compute services. * Strong customer service orientation. more »
Livingston, West Lothian, Scotland, United Kingdom
Connexa
and other responsibilities as needed. Monitor and take ownership of tasks assigned to the server hardware and compute services team to ensure completion within SLA targets. Evaluate and recommend hardware products for purchase. Required Technical Skills: Proficient knowledge and experience with server hardware and compute services. Strong customer service orientation. more »
Make an Impact: Lead, develop and support the frontline SOC team Set goals, develop action plans for service growth and areas of opportunity Maintain SLA compliance Facilitate team meetings and ensure communication is shared with urgency Conduct meetings with Service Delivery Manager and staff Collaborate, facilitate and observe team meetings more »