151 to 175 of 254 SLA Jobs

manage and develop customer relationships and who has strong commercial awareness. Key Responsibilities Support achievement of sales targets for CELtek and related products (CEV & SLA). Develop and support existing CELtek customers and systems; help open up new customers/markets. Commission and support CELtek systems on site, ensuring smooth ...

manage and develop customer relationships and who has strong commercial awareness. Key Responsibilities Support achievement of sales targets for CELtek and related products (CEV & SLA). Develop and support existing CELtek customers and systems; help open up new customers/markets. Commission and support CELtek systems on site, ensuring smooth ...

researchers • co-ordination and prioritisation of activities including platform upgrades/live form fixes/small changes/QA and platform improvements • establishing appropriate SLA and service management reporting • input into weekly/monthly service reporting You will be: • an experienced service delivery manager/designer or delivery manager with ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

ownership of customer problems or incidents until the situation has been resolved to the customers satisfaction and in compliance with their agreed Service Level Agreement Candidate Requirements: Able to work on your own with minimal supervision and to be able to manage your time effectively and pro-actively Good level ...

documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing ...

most appropriate team members Champion ticket activity: Ensure all customer related action is logged and handled through the ticketing system, in line with service level agreement guidelines. xohmjla ...

Northolt. The role involves delivering planned and reactive maintenance across M&E systems, contractor supervision, and critical services support, ensuring compliance with strict SLA, safety, and operational requirements. This position offers strong development opportunities, including progression to Authorised Person (AP) status. KEY RESPONSIBILITIES Deliver Planned Preventative Maintenance (PPM), reactive ...

correct troubleshooting and event handling procedures Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved as efficiently as possible Maintain accurate records of activities completed throughout the lifecycle of a ticket (ticket history) Skills ...

directly provide 2nd and 3rd line support on an exceptional basis Ensure incidents, problems, and alerts are managed and acted upon within OLA and SLA’s, managing major incident escalations from a technical perspective and managing activities with third parties, ensuring continuity of services. Collaborate with Product Owner, Delivery Managers ...

loop automation. The role requires strong program governance, change management, and stakeholder alignment across architecture, operations, and vendor ecosystems, with clear KPIs (MTTR reduction, SLA adherence, cost-to-serve, CX uplift). Key skills: Deep understanding of service assurance, fulfillment, and network operations; hands-on with digital twin frameworks (topology ...

traces). Develop Kafka-based streaming solutions —producers, consumers, schemas, and resilient data services. Engineer multi‐tenant observability data models , ensuring lineage, quality, and SLA compliance. Integrate enriched telemetry into Splunk for dashboards, alerting, analytics, and proactive insights (Observability Level 4). Implement schema governance (Avro/Protobuf), versioning ...

with Project Managers, surveyors, installers, subcontractors and clients Ensuring all required documentation (RAMS, surveys, test results, job packs) is produced, returned and approved within SLA Uploading and maintaining accurate site data on internal systems Scheduling start dates once client approval has been received Updating systems throughout installation phases Collating completed ...

commercial property portfolio. The role owns smart building systems, integrations, and data flows across live assets, ensuring systems are stable, vendors deliver to SLA, and issues are resolved properly. This role is suited to someone who enjoys working close to live systems, integrations, vendors, and operational delivery in real world ...

tune the routing engine for efficiency (time-based, cost-based, and constraint-based routing) Set up dashboards and reporting for territory efficiency, visit cadence, SLA adherence, and route performance Support integration between Salesforce Maps and Sales Cloud objects (Accounts, Visits, Opportunities, Tasks) Provide training to field teams on Maps mobile ...

Continuous learning mindset; industry engagement Desirable Secure cloud and cybersecurity expertise Compliance and risk frameworks in regulated environments Black Hat bid experience Monitoring, performance, SLA standards knowledge Experience in global organisations Track record supporting inclusive teams and ethical tech ...

Continuous learning mindset; industry engagement Desirable Secure cloud and cybersecurity expertise Compliance and risk frameworks in regulated environments Black Hat bid experience Monitoring, performance, SLA standards knowledge Experience in global organisations Track record supporting inclusive teams and ethical tech ...

FM. Experience of managing a team Strategic thinking and mindset Change Management Incident and problem management, Managing 3rd party suppliers to deliver against stringent SLA’s. Financial and Budget Management Project Management. P&L, OPEX, CAPEX Procurement Risk Management Ensure all technical teams create and follow SOPs, MOPs and EOPs ...

efficiency. This position offers an exciting opportunity to work at the forefront of technology in the financial sector, providing mission-critical support within an SLA driven environment. Role & Responsibilities: Lead the NOC team, ensuring high availability and performance of banking systems and services. Monitor infrastructure, applications, and endpoints for performance … reliability, and security using advanced tools. Manage incident escalation and resolution processes to minimize downtime and ensure SLA adherence. Collaborate with cross-functional teams to drive root cause analysis and preventive measures. Develop and implement operational procedures, documentation, and training for NOC staff. Act as the primary point of contact ...

Recruitment Agency in relation to this vacancy. We are an Equal Opportunities Employer. Keywords: Service Desk Manager, IT Support Manager, MSP Team Leader, SLA Management, KPI Reporting, Escalation Manager, IT Service Manager, Sheffield IT Jobs, Managed Services. ...

SISS Proven fault-finding skills and experience including the use of suitable test equipment; Proven IT skills (laptop, Office 365); Experience of working with SLA driven maintenance contracts. Good organisational skills, including multitasking and time management Full UK driving licence The additional benefits with this role: 34 days holiday, including ...

team, you'll contribute to a strong service culture built on collaboration, knowledge sharing, and customer focus. Key Responsibilities Deliver technical support within agreed SLA timeframes Diagnose and resolve faults efficiently and accurately Perform routine maintenance, updates, and modifications Assist with equipment installations and configuration Understand and adhere to SLAs ...

Role Summary Acting as the first point of contact to both internal and external customers. Managing incoming telephone calls/queries to client SLA standards. Managing outgoing telephone calls/queries. Managing customer e-mails to company quality standards. Logging incoming calls and emails into incident ticketing tool. Provide initial ...

RAID logs, stakeholder reporting, risk mitigation and dependency management. Coordinate cross-functional teams (Operations, IT, HR, Finance and external suppliers) and ensure service continuity, SLA adherence and operational readiness throughout the transition. Oversee budgets, resources, contractual compliance and change control, ensuring delivery against scope, time, cost and quality objectives. ...