151 to 175 of 291 SLA Jobs

teams to define triage, hazard logging, and remediation needs. Workflow Optimisation: Document "As-Is" processes and co-design streamlined "To-Be" workflows enforcing strict SLA targets. System Specifications: Translate legal requirements and resident communication rules into technical specs and automated alerts. Implementation, Testing & Integration Oversee data flows between housing systems ...

container-based deployments Public Sector Expectations Experience in secure, compliance-driven environments Understanding of data sensitivity, auditability, and governance requirements Ability to operate in SLA-driven, high-accountability customer environments Soft Skills & Collaboration Strong communication and stakeholder management Ability to work directly with customers Proven collaboration with functional and engineering ...

cover. What you’ll do on a typical day: Providing 2nd–3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates ...

review and approvals. Client asset management. Support the team with travel and accommodation booking as required. Provide timely and visual client-ready reporting on SLA/KPI adherence, social value commitments, financial performance, commercials and delivery status at the agreed frequency level to a range of stakeholders across the business ...

business insights. Develop dashboards, reports and automated data solutions using Snowflake, SQL, Python, Power BI and Alteryx . Oversee outsourced asset data services, ensuring SLA, quality and governance standards are met. Act as the key liaison between internal stakeholders and third-party data providers. Partner with Portfolio Managers, Risk ...

Proactively identify and resolve blockers that may delay revenue recognition Ticket & Workflow Management Manage incoming requests via Zendesk, prioritising according to revenue impact and SLA Balance urgent tactical requests with ongoing operational responsibilities Provide clear communication back to stakeholders on progress and expectations Cross-Functional Sales Support Support all sales ...

critical electrical and mechanical infrastructure, ensuring maximum uptime and reliability within a high-availability environment. Key Responsibilities: Respond to reactive breakdown calls within agreed SLA timescales, minimising any risk to uptime. Maintain, fault-find, and repair modular UPS systems, diagnosing power quality issues across critical power infrastructure - escalate any concerns ...

performance directly to senior leadership and the Executive team Drive service transformation projects that improve efficiency and client outcomes Monitor client sentiment and SLA performance to identify and resolve emerging risks Reduce cancellations and attrition through root-cause analysis and cross-team collaboration Improve onboarding, payments and scheduling processes ...

initial 6-12 month contract , offering a strong day rate . You'll own the end-to-end delivery of IT managed services, ensuring SLA/KPI performance, customer satisfaction, and contin click apply for full job details ...

throughout their lifecycle through to completion • Case diagnosis and first-line qualification of issues before call-out • Ensure cases are restored for service within SLA • Central point of contact between international customers and suppliers • Booking of engineering resource, logistics, travel, critical spares, etc. • Raising accurate escalations in a timely manner ...

customers, and pass sales opportunities to the internal sales team * Report customer complaints or issues to the Service Manager * Manage your time to hit SLA and KPI targets * Observe site and company Health & Safety policies at all times * Continuously develop your own technical knowledge and skills What You'll Bring ...

site engineering support and remote technical assistance. Due to the nature of the support services environment, the successful candidate will work within strict SLA and KPI requirements, ensuring timely fault resolution and maintaining excellent client relationships. This is an exciting opportunity for an experienced AV Field Service Engineer to join ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

stakeholders with operational queries and minor enhancement requests Participate in change advisory processes for any production changes Contribute to monthly service reporting (incident volumes, SLA performance, platform availability) Support out-of-hours/on-call rotation where required by the client contract Required Experience Experience operating and supporting a live ...

them through. Team & Operations Lead and mentor a globally distributed managed services team across multiple time zones Define and improve the operating model, service level agreement frameworks, and delivery standards Foster a culture of technical excellence, accountability, and client obsession Report to the COO on performance metrics, client health ...

varying security levels. 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. Provide Second line technical support: Manage and maintain servers, virtual machines to ensure high availability and performance, including ...

deployment processes, focusing on automation and operational excellence. Drives continuous improvement in system observability, alerting, and capacity planning through the definition and implementation of SLA, SLOs & SLIs Define and enhance frameworks for Toil identification, analysis & remediation to identify opportunities to eliminate or automate remediation of recurring tasks and issues Develops ...

Support the definition and development of Security Services portfolio: MDR, SIEM, Identity, Compliance, and AI SOC Help productise security services with clearly defined scope, SLA, and pricing Contribute to the security attach strategy Assist in developing Security+ and compliance offerings within the Modern Workplace and Cloud tiers Keep the portfolio ...

Support the definition and development of Security Services portfolio: MDR, SIEM, Identity, Compliance, and AI SOC Help productise security services with clearly defined scope, SLA, and pricing Contribute to the security attach strategy Assist in developing Security+ and compliance offerings within the Modern Workplace and Cloud tiers Keep the portfolio ...

maintaining compliance with relevant policies and legislation. Key Responsibilities IT & Infrastructure Manage the relationship and performance of the external Managed Service Provider (MSP), including SLA monitoring and service reviews. Oversee IT security, Cyber Essentials accreditation, IT assets, user access controls, backups, and disaster recovery arrangements. Maintain oversight of website security ...

impact within a growing technology business, this is an opportunity where you can truly make your mark. Leading, mentoring, and developing existing team Driving SLA performance, customer satisfaction, and first-contact resolution Managing technical escalations for key enterprise customers Implementing support processes, workflows, and troubleshooting frameworks Analysing support trends ...

hands-on leadership and supervision of a busy technical and customer support team Work closely with technical and after-sales teams to ensure all SLA's and KPI's are achieved Effectively processing customer technical queries via phone, email, chat or online. Raise, process, complete and effectively manage 'Tickets ...

shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include DATA Centre, Fibre Fault Finding, street cabinet work, preventative maintenance, site surveys, and reporting. FLM Engineer will ...

shift rota covering 24/7/365. The role involves maintaining and troubleshooting fixed/mobile telecom equipment, managing tickets to SLA standards, updating documentation, and performing risk assessments. Tasks also include street cabinet work, preventative maintenance, site surveys, and reporting. Engineer will be required to respond ...