center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯
Cardiff, South Glamorgan, United Kingdom Hybrid / WFH Options
ARO
services are not only operationally sound but also aligned with client expectations and experiences. Operational Excellence: Translate client needs into operational realities Design services that balance experience (XLA), performance (SLA), and efficiency (KPI) Identify and mitigate risks through thoughtful service design What we are looking for? Essential Experience of successfully bidding for Managed Services contracts both formal tender and standard … is important Process improvement using LSS techniques or similar Experience of process transformation to decrease cost/improve efficiency/client experience Experience of designing and implementing XLA/SLA and a broad range of relevant KPI's Automation and associated techniques with Service Management tools including Service Catalogue based approaches Contact channel integration and management Ability to define & design More ❯
maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Provide or support rapid network fault resolution within SLA, ideally before critical service impact. Take proactive ownership of technical issues across the network environment, coordinating with Service Desks to ensure accurate incident handling and escalation to the appropriate resolution More ❯
development, cloud management, consultancy, and third party sub-contractors. We include a strong focus on delivering 'value-add' to our clients - 'just' delivering the contracted service and meeting the SLA's is not sufficient in todays' market. Understanding the clients' business and challenges and bringing solutions to them to improve their P&L is the type of Service required and More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Radar Healthcare
hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with internal teams to align support with implementation and operational goals. Contributing to the development of More ❯
blockers and share language specific defect trends to fix problems at the root - Provide detailed data and communication in tickets, documenting your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your More ❯
blockers and share language specific defect trends to fix problems at the root - Provide detailed data and communication in tickets, documenting your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your More ❯
blockers and share language specific defect trends to fix problems at the root - Provide detailed data and communication in tickets, documenting your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your More ❯
blockers and share language specific defect trends to fix problems at the root - Provide detailed data and communication in tickets, documenting your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your More ❯
Leeds, Yorkshire, United Kingdom Hybrid / WFH Options
Radar Healthcare
make a difference: Provide an excellent customer experience day to day through clear communication, empathy and understanding. Log and respond to support queries by phone and email within agreed SLA's. Investigate and problem solve incoming queries and issues. Triage and escalate tickets to our 2 nd and 3 rd Line Support teams. Work closely with other internal teams to More ❯
Providing 1st and 2nd line support for Unit4 ERP system users across the organisation Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Morgan Hunt Recruitment
Providing 1st and 2nd line support for Unit4 ERP system users across the organisation Troubleshooting functional and technical issues, escalating where appropriate Managing and resolving support tickets efficiently within SLA Working closely with Finance, HR, and other departments to support business processes Participating in system upgrades, testing, and patching activities Maintaining system documentation, user guides, and training materials Supporting configuration More ❯
