151 to 175 of 718 SLA Jobs

and administer SharePoint and automate tasks. • Work on tickets and service requests for Microsoft Office 365 SharePoint Online MICROSOFT 365 Enterprise SharePoint and on-premises environments meeting the Service Level Agreement (SLAs) in the ITSM system. • Support design, configuration, and maintenance of enterprise taxonomy, terms, and keywords for the term store. • Support Microsoft One Drive for Business sync issues and More ❯

up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent travel to sites. Eligibility More ❯

service area activities (problem management, incident management, service request fulfillment, etc.) and driving specific tasks to a successful conclusion, operations management, configuration/change management oversight, service level agreements (SLA). Along with a vision to use tools and analytics in areas like Service Now to improve signal to noise ratios and prioritization across the team. This individual will develop More ❯

up Users connectivity to Windows 10 and/or 11, in addition to Azure, Intune and building/provisioning laptops etc.. Experience responding to service tickets and responding within SLA's Confident communication skills, both with end Users and third-party suppliers. Clean and current UK driving license and willingness to use company vehicle for frequent travel to sites. Eligibility More ❯

Technical Service Managerwe are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based in More ❯

Technical Service Manager we are looking for Technical Service Manager/Operations Support Manager To ensure effective, timely, and efficient management of projects, maintaining or exceeding all Service Level Agreement and Key Performance Indicators. This role involves taking ownership of cases from initiation through to resolution, working across multidisciplinary teams, and ensuring maximum customer satisfaction. The main office is based More ❯

Ensuretimely progression of Incidents. Timelycompletion of Problem Impact Assessments. Liaisonwith Application Developers relating to incident resolution or progressionof problem solutions. Liaisonwith Incident and Problem Managers to ensure that no SLA breaches occur. Participationin internal and external progress meetings that Service Managementrequires. Conductreviews of functional and design specifications to ensure businessintegrity, related to system enhancements and software fixes. Maintenanceof Functional Specifications More ❯

Timely completion of Problem Impact Assessments. Liaison with Application Developers relating to incident resolution or progression of problem solutions. Liaison with Incident and Problem Managers to ensure that no SLA breaches occur. Participation in internal and external progress meetings that Service Management requires. Conduct reviews of functional and design specifications to ensure business integrity, related to system enhancements and software More ❯

that improve our efficiency and effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all facets of the problem are evaluated to eliminate the More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be More ❯

Much of the work required of this position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain and More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be More ❯

are looking for someone who loves making things with data and solving problems with data. Key Responsibilities: Answer email and telephone enquiries from our customers Resolve customer issues within SLA timeframes Support customer processes and help with solutions Update knowledge base where required Attend and lead client meetings to discuss issues Proactively look for trends to help improve our bespoke More ❯

across geographically dispersed secure facilities. • Lead complex workforce logistics including shift scheduling, emergency coverage, holiday staffing, and real-time adjustments to maintain continuity. • Drive performance through regular SOP- and SLA-based training, ensuring all staff are fully prepared and compliant with operational protocols. • Serve as the escalation point for critical incidents, ensuring timely and effective resolution while maintaining transparency with More ❯

alignment between project execution, contract performance, and stakeholder expectations across a large, geographically dispersed enterprise. The PMO Lead will provide centralized oversight of program planning, schedule integration, CDRL tracking, SLA compliance, and cross-functional coordination in support of operations centers, cloud environments, and enterprise modernization initiatives. The PMO Lead ensures program activities are tightly managed, contractually compliant, and performance optimized. More ❯

responsibilities include: Manage, mentor, and develop the cyber security team. Use Azure DevOps to set and manage project-related tasks. Oversee service request tickets related to cyber security, ensuring SLA compliance. Optimize the use of our Microsoft Licensing Agreement. Collaborate with the Security Operations Centre and Networking engineers to drive security initiatives. Participate in cross-team projects as a cyber More ❯

internal staff and external partners. Your leadership will foster a high-performance culture focused on operational excellence and continuous development. In the role you'll be responsible for: Governance & SLA Oversight: Lead partner compliance with incident and problem SLAs, acting as the client authority on RCAs and corrective actions. Incident Management: Ensure timely, best-practice incident handling to support swift … resolution and reduce downtime. Vendor Performance: Participate in service reviews to assess SLA adherence, review RCAs, and drive continuous improvement. Resolution Leadership: Oversee post-incident reviews, ensuring vendors provide thorough RCAs and implement effective preventive measures. Problem Management: Enforce strong RCA practices and ensure partners deliver lasting solutions to recurring issues. To be considered for this role, you will ideally More ❯

to simulate expected system level performance and provide quick feedback on potential improvement Assist senior network engineers to identify and resolve network security issues. Develop network designs for each SLA classification. Originates design documents for small projects and in support of large programs Assists Senior Engineers in preparation of Designs, including: Narrative Design Documents, Systems Designs, Subsystem Designs (CAD/ More ❯

to simulate expected system level performance and provide quick feedback on potential improvement Assist senior network engineers to identify and resolve network security issues. Develop network designs for each SLA classification. Originates design documents for small projects and in support of large programs Assists Senior Engineers in preparation of Designs, including: Narrative Design Documents, Systems Designs, Subsystem Designs (CAD/ More ❯

to simulate expected system level performance and provide quick feedback on potential improvement Assist senior network engineers to identify and resolve network security issues. Develop network designs for each SLA classification. Originates design documents for small projects and in support of large programs Assists Senior Engineers in preparation of Designs, including: Narrative Design Documents, Systems Designs, Subsystem Designs (CAD/ More ❯

center, escalating to the Data Center Facility Manager as needed - Perform root cause analysis of equipment failures - Troubleshoot and report of facility and data sever-level events within internal SLA - Create and deploy new standard practices for Engineering Operations Technicians, Chief Engineers, and vendor support teams - Provide training and guidance to Engineering Operations Technicians - Ensure all safety procedures are adhered More ❯

services are not only operationally sound but also aligned with client expectations and experiences. Operational Excellence: Translate client needs into operational realities Design services that balance experience (XLA), performance (SLA), and efficiency (KPI) Identify and mitigate risks through thoughtful service design What we are looking for? Essential Experience of successfully bidding for Managed Services contracts both formal tender and standard … is important Process improvement using LSS techniques or similar Experience of process transformation to decrease cost/improve efficiency/client experience Experience of designing and implementing XLA/SLA and a broad range of relevant KPI's Automation and associated techniques with Service Management tools including Service Catalogue based approaches Contact channel integration and management Ability to define & design More ❯

Coordinate with architecture and strategy teams to support the execution of infrastructure plans and upgrades. • Manage vendor relationships and contracts related to infrastructure and network services, ensuring costeffectiveness and SLA adherence. IT Operations, Service Delivery & Project Support • Lead the IT Operations and Service Delivery teams to provide consistent, high-quality services across all business units and geographies. • Establish and track More ❯

maintenance to keep everything in top shape. Want to come and be a part of it? What will you be doing? Provide or support rapid network fault resolution within SLA, ideally before critical service impact. Take proactive ownership of technical issues across the network environment, coordinating with Service Desks to ensure accurate incident handling and escalation to the appropriate resolution More ❯