151 to 175 of 745 SLA Jobs

Microsoft 365, and Intune/Entra ID alignment within SD-WAN/SASE solutions. Network Monitoring & Management: Familiar with tools such as ThousandEyes, SolarWinds, PRTG, and Auvik to deliver SLA-backed managed services. SOC/NOC Integration & ITSM: Experience in SOC/NOC-integrated service delivery, using platforms like ServiceNow or Jira Service Management for incident and change processes. Backup More ❯

for customer logged faults) Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates in the customer's ticket handling system. Ensuring the escalation process is followed More ❯

for customer logged faults) Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Ensuring the escalation process is followed More ❯

for customer logged faults) Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Ensuring the escalation process is followed More ❯

for customer logged faults) Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Ensuring the escalation process is followed More ❯

for customer logged faults) Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Ensuring the escalation process is followed More ❯

for customer logged faults) Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates in the customers ticket handling system. Ensuring the escalation process is followed and More ❯

for customer logged faults) Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates in the customer’s ticket handling system. Ensuring the escalation process is followed More ❯

for customer logged faults) Configuring and deploying network equipment primarily working with IP Telephony endpoints and CUCM. Adhering to strict policies and processes around security and data protection. Ensuring SLA requirements and Customer Satisfaction metrics are on or above target. Creating and maintaining comprehensive and meaningful updates in the customers ticket handling system. Ensuring the escalation process is followed and More ❯

checks Backup checks Event log checks Cluster Shared Volume/Shared Storage for Hypervisors SNMP Traps Technical Expertise: Monitor onsite helpdesk, ensuring ticket resolution quality and quantity is within SLA Resolve tickets at all levels (first through to third line) Set up and maintain complex physical and virtual Windows server environments Configure and troubleshoot basic network and switch management Install More ❯

and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery. Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection. Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset. Supporting cost optimisation (FinOps) and security posture improvement across client deployments. More ❯

and troubleshooting of AWS and Azure environments for enterprise customers, including incident management, monitoring, backup, and disaster recovery. Implement and maintain robust monitoring, alerting, and reporting frameworks to ensure SLA adherence and proactive issue detection. Support upgrades, patches, and problem resolution across cloud platforms with an automation-first mindset. Supporting cost optimisation (FinOps) and security posture improvement across client deployments. More ❯

DevOps, GitLab CI) Contact Center Knowledge Experience with Cloud-Based Contact Center Platforms (Amazon Connect, Genesys Cloud, Five9, etc.) Knowledge of Call Center Metrics and KPIs (ASA, FCR, AHT, SLA) Familiarity with omnichannel customer experience platforms Understanding of Compliance Requirements (PCI DSS, HIPAA, SOX) as applicable to contact centers Analytical & Communication Skills Strong analytical and problem-solving abilities with attention More ❯

clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any More ❯

clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 2+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle essential Any More ❯

customer-facing situations. Strong analytical mindset with attention to detail and problem-solving ability. Success looks like Accurate, timely issue resolution with low re-open and rejection rates. Consistent SLA performance and strong customer satisfaction scores. Proactive contribution to process improvements and knowledge sharing. Why join us Be part of a collaborative, forward-thinking team where your ideas are heard. More ❯

customer-facing situations. Strong analytical mindset with attention to detail and problem-solving ability. Success looks like Accurate, timely issue resolution with low re-open and rejection rates. Consistent SLA performance and strong customer satisfaction scores. Proactive contribution to process improvements and knowledge sharing. Why join us Be part of a collaborative, forward-thinking team where your ideas are heard. More ❯

Quality Assurance Execute comprehensive test plans, perform post-implementation validation, and execute rollback procedures when necessary. This includes network performance testing, and site resilience testing, ensuring all systems meet SLA requirements before production handover. Documentation, Knowledge Transfer, and Operational Handoff - Create detailed technical documentation including network diagrams, configuration templates and operational procedures. Conduct knowledge transfer sessions with operations teams ensuring More ❯

Operations & Quality Control (Automation‐First) Work with systematic team and IT to automate ingestion, validation, and monitoring of 30+ multi‐vendor datasets (schema evolution, mapping, entity resolution, referential integrity, SLA oversight). Run impact analysis of data changes on models and reporting; manage deployment pipelines and data lineage/audit trails ; support data procurement and budgeting. 3) Platform Development & Process More ❯

to Day team management of IT Support Engineers. Maintain high satisfaction levels and meet or surpass agreed service level agreements. Management and Performance Reporting, monitor and report on agreed SLA's. Ensure all support activities meet or exceed these agreements, maintaining high standards of service delivery through effective team management. EUC technical skill set: Windows 10/11, Active Directory More ❯

knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.Required2YearsMonitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA?s until resolved.Required2YearsInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Required2YearsAnswer user inquiries regarding computer software or hardware operation to resolve problems.Required2YearsBilingual - SpanishHighly More ❯

have some of the following skills: Previous experience within a Service Desk environment , where you’ve been responsible for logging and closing tickets, with an understanding of KPI’s, SLA’s , strong communication skills, strong customer service skills and preferably some Microsoft Office 365 knowledge would be a huge advantage. Successful Service Desk Analyst/1st line IT Support (Cloud More ❯

and new opportunities. Skills and Experience Required Active UK Security Clearance Proven experience in Service Delivery Management within secure or regulated environments. Strong understanding of ITIL , managed services, and SLA governance. Excellent stakeholder management and communication skills at all levels. Experience managing third-party suppliers and internal delivery teams. Financial and commercial awareness with experience managing costs and budgets. Track More ❯

us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We More ❯

us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We More ❯