151 to 175 of 634 SLA Jobs

development environments Apply regular patches and updates to ensure security and performance compliance Respond to alerts, incidents, and service requests, resolving technical issues within SLA Manage user accounts, permissions, and file systems Automate routine administration tasks using Bash or Python scripting Maintain documentation of processes, known issues, and resolutions Required ...

Dell Desktops and Laptops, KVM switches, Routers. Knowledge of Windows operating system and associated technologies Knowledge of peripherals and their maintenance printers, scanners. Be SLA focused and familiar with call management products. Familiarity with support procedures, scripts, and processes. Proven troubleshooting skills. Awareness of Payment Card Industry (PCI) compliance would ...

line support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in house EPoS Application Install, upgrade, support and troubleshoot in house back office application Diagnose and quickly resolve a wide range of EPoS, Windows ...

risk tolerance policies and legal regulations escalating to Senior Contracts Manager. Advising the business on contractual risks that fall outside of its tolerance policy SLA Management & Workload Allocation: Responsible for management of individual SLAs for complex and quick response items. Stakeholder Collaboration: Work closely with the Senior Management team ...

risk tolerance policies and legal regulations escalating to Senior Contracts Manager. Advising the business on contractual risks that fall outside of its tolerance policy SLA Management & Workload Allocation: Responsible for management of individual SLAs for complex and quick response items. Stakeholder Collaboration: Work closely with the Senior Management team ...

development environments Apply regular patches and updates to ensure security and performance compliance Respond to alerts, incidents, and service requests, resolving technical issues within SLA Manage user accounts, permissions, and file systems Automate routine administration tasks using Bash or Python scripting Maintain documentation of processes, known issues, and resolutions Required ...

systems convergence consolidation through mergers and or acquisitions Previous development and integration team management experience Skills Essential Extensive knowledge and demonstrable success in managing SLA's and KPI's in a large, complex, and diverse Enterprise A proven track record of 7-10 years of experience in the design ...

technical requirements. Within this role, the IT Manager will: Act as the primary relationship owner for the MSP Chair weekly service reviews and monitor SLA compliance Maintain service quality metrics Coordinate critical incidents and user escalation Drive forward continuous improvement Track IT expenditure against budget, maintain the IT asset register ...

Provide 1st/2nd Line technical support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in house EPoS Application Experience of SQL Server and windows server Install, upgrade, support and troubleshoot in house Back ...

Provide 1st/2nd Line technical support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance with SLA's Install, upgrade, support and troubleshoot in house EPoS Application Experience of SQL Server and windows server Install, upgrade, support and troubleshoot in house back ...

hardware/software Installation of equipment at customer site and providing training for use. Management of own diary to build and install projects within SLA’s Stock taking and reporting Stock ordering and management Training An apprenticeship includes regular training with a college or other training organisation At least ...

reporting solutions using Power BI (nice-to-have). Manage IT governance, supplier relationships, and IT security compliance. Resolve incidents and service requests within SLA, including occasional out-of-hours support. Collaborate with UK and global teams to ensure alignment with business priorities. Conduct occasional site visits to understand business ...

reporting solutions using Power BI (nice-to-have). Manage IT governance, supplier relationships, and IT security compliance. Resolve incidents and service requests within SLA, including occasional out-of-hours support. Collaborate with UK and global teams to ensure alignment with business priorities. Conduct occasional site visits to understand business ...

geographical area Accurately prepare and present contracts and associated paperwork to prospective clients Respond to all customer enquiries as per their expectation or agreed SLA Regularly complete and adhere to an individual sales plan, activity report and accurate sales forecast within the timescales requiredRequirementsWe are looking for someone with: Evidence ...

Build strong working relationships with colleagues, subcontractors, and client teams Maintain professional standards (correct PPE usage, site conduct) Ensure compliance with contractual KPI/SLA performance requirements Keep accurate and up-to-date logs and reports Supervise subcontractor activities onsite as required Operate under a Permit to Work system ...

operations of the IT team including the dedicated service desk, infrastructure maintenance and systems management. Be responsible for meeting IT Service Desk SLA's and achieving KPI's Develop policies and drive process improvement in line with standards such as ITIL and Cyber Essentials. Ensure that company policies are implemented ...

employees and suppliers Work closely with the Commercial/Finance/IT/Marketing teams to ensure Customer queries are resolved within the specified SLA Oversee the efficient and effective day-to-day operations of the MBL Operations team Work to develop new process protocols/test where appropriate, communicate ...

employees and suppliers Work closely with the Commercial/Finance/IT/Marketing teams to ensure Customer queries are resolved within the specified SLA Oversee the efficient and effective day-to-day operations of the MBL Operations team Work to develop new process protocols/test where appropriate, communicate ...

complex formulas, pivot tables, and data visualisation tools. Extract, cleanse, and transform data from multiple sources. Perform accurate calculations for reimbursements and deductions, meeting SLA deadlines. Maintain precise and up-to-date files to support overall data accuracy. Communication Communicate professionally with internal teams and external clients. Produce clear, concise ...

employees and suppliers Work closely with the Commercial/Finance/IT/Marketing teams to ensure Customer queries are resolved within the specified SLA Oversee the efficient and effective day-to-day operations of the MBL Operations team Work to develop new process protocols/test where appropriate, communicate ...

Information Management, in liaison with support groups (Data Centre Service, Networks) Hardware diagnostics Shell Scripting Management, investigation and resolution of support tickets within the SLA System updates (applications, Middleware, database) Required Skills & Experience Linux Administration: RHEL or similar (very strong practical application and experience) Ansible (very strong practical application ...

report configuration. Incident Resolution & Continuous Improvement: Analyze recurring configuration issues and implement root cause corrections. Track metrics like defect ratios, resolution time, and SLA compliance to drive continuous improvement. Qualifications & Experience: Bachelors Degree in Computer Science, Information Systems, or a related field. Minimum 5 years of experience in payroll ...

ensure a smooth transition to your new environment. We can also offer this as a fully remote role. Key Outcomes: Maintaining the highest SLA uptimes. Consolidation, improvement and expansion of our cloud infrastructure offering. Increased visibility of cloud estate and health metrics. Greater control and management of infrastructure for production. ...

liaison with support groups (Data Centre Services, Networks) Hardware diagnostics and fault finding Shell Scripting Management, investigation, and resolution of support tickets within SLA System updates (applications, Middleware, databases) Required Skills & Experience Strong Linux Administration experience (RHEL or similar) Strong hands-on experience with Ansible Strong understanding and practical experience ...

Performance Indicators Positive stakeholder feedback on IT support and delivery. Delivery of portfolio within time, cost, and quality metrics. Strong team engagement (eNPS) and SLA performance. Effective collaboration across IT leadership to achieve cost efficiencies. Experience & Skills Bachelor’s degree or equivalent experience. 5+ years delivering technology initiatives in multi ...