176 to 200 of 773 SLA Jobs

focused service to all users. This includes proactively managing calls, setting appropriate priorities to ensure work is completed in line with Service Level Agreements (SLA) ensuring customer expectations are managed throughout. Escalate workload issues to ICT Support Team Leader for resolution Allocate calls to internal ICT support groups ...

include: Leading IT operations and service delivery across multiple sites Driving cyber security, disaster recovery and business continuity initiatives Improving service performance through effective SLA and KPI management Overseeing infrastructure, cloud services and application support environments Managing supplier relationships and technology partners Supporting wider digital transformation programmes and strategic projects ...

Assistance Active Directory user starter/leaver process Customer facing, support of internal banking staff, VIPs Maintenance and support of desktops, laptops, Blackberry’s SLA targets Ad-hoc project involvement Main skills required are: Experience supporting desktop platforms for banking environments Experience in operational deployments. Desktop, operating system refresh cycle ...

running EUC services in a professional manner to provide a secure, cost effective service ensuring customer satisfaction. ServiceResponding to incidents and requests against agreed SLA's on EUC services and all tasks associated with running and maintaining the service. Monitor Service Now Dashboards and maintain call queues at acceptable level ...

Transition Delivery Transition milestones achieved on time Transition completed within budget Successful service take-over Service Continuity No major service disruptions during transition SLA compliance maintained Network performance stability maintained Customer Satisfaction Stakeholder satisfaction scores Executive feedback Governance effectiveness Knowledge Transfer Effectiveness Readiness assessments passed Competency validation achieved Knowledge retention ...

recurring incidents, repeat failures, and operational escalations. Effective governance of production changes and improved change success. Improved customer satisfaction and stakeholder confidence. Strong SLA and KPI adherence across Service Operations. Demonstrable progression in continuous improvement and operational maturity. Knowledge/Experience Strong experience in Program Management, Service Delivery Management ...

asset, infrastructure, application and service inventories Establish governance, audit and data-quality controls Reporting, Analytics & Dashboards Build operational and executive-level dashboards Develop KPI, SLA and CMDB health reporting Create automated reporting and scheduled management information Deliver trend analysis and performance insight Develop real-time monitoring and exception reporting Your ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlightingrisks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project managers ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlighting risks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project ...

optimise support operations Stakeholder Engagement Collaborate proactively with SRT and third-party teams to ensure equipment and systems are maintained according to contractual and SLA commitments. Represent your department during weekly review meetings, highlightingrisks and resource needs Operational Meetings & Handover Processes Lead weekly meetings with in-country partners, project managers ...

complex, high-impact, or overdue issues. Ensure customers receive effective remote and onsite support, with clear and timely communication. Service Delivery and Performance Monitor SLA achievement, backlogs, response times, resolution times, ticket quality, and customer satisfaction. Ensure scheduled servicing, maintenance, and proactive support activities are completed as required. Produce ...

effectiveness. Ensure that each case that you own is progressing according to the response and resolution targets as specified in our Service Level Agreements (SLA). Assist colleagues in accelerating their cases toward timely resolution. Provide root cause correction, not just symptom relief. Ensure that all facets of the problem ...

reviews to ensure engagements adhere to defined governance standards. Ensure the consistent and accurate capture and executive-level reporting of client-facing metrics including SLA/KPI adherence, social value commitments, and overall commercial performance. Fostering knowledge sharing, standardisation, and professional accountability across all delivery teams. Capability strategy and management ...

existing payroll processes. Leverage advanced Excel/Google Sheets, formulas, and AI tools to drive process automation, data validation, and continuous improvement. Service Metric & SLA Monitoring: Track case volumes, resolution metrics, and service level performance for both internal teams and external vendor partners. Compliance & Governance: Strictly adhere to all applicable ...

global teams while maintaining a high degree of communication between multiple stakeholders. Ensure adherence to standard operating procedures. Anticipate and resolve roadblocks that impact SLA's within the security assessment lifecycle. Assist with providing ad-hoc reports and understanding of how to present management information to senior stakeholders. Analysis ...

client environment changes, ensuring appropriate change management and CAB governance, with occasional off-hours support for the teams. Observability and service levels. SLO/SLA and monitoring strategy across Grafana and our wider observability tooling, building alert coverage that is meaningful rather than noisy. AI in engineering operations. The operational ...

rectifying issues as they arise. They develop technical solutions to complex problems and liaise with stakeholders at all levels, ensuring issues are resolved within SLA levels and KPI targets are met. Essential Requirements Software Defined Networking experience with VMware NSX. Thorough and demonstrable understanding of Cisco Enterprise LAN environments ...

internal telephone systems. My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLA’s. It would also be great to hear from anyone that has core networking exposure of CISCO and DNS/DHCP knowledge. ...

care Collaborating cross functionally to resolve operational issues Leading root cause analysis and implementing corrective actions Managing contractors and third-party service providers Ensuring SLA compliance and strong service delivery Overseeing site wide facilities management including cleaning, utilities and infrastructure Ensuring environmental compliance and waste management Leading emergency response planning ...

Always driving issues/incidents to countermeasures to minimize client downtime and sustain client productivity Responsible for timely resolution within established Service Level Agreements (SLA) Achieve the project goals for the Executive Support Team as approved annually: including schedule, budget and quality commitments Provide inputs to QCD reporting for continues ...

work at home 100% of the time.## **Your role*** Proficient in IT Service Management principles handling incidents and service requests to meet client SLA’s/OLA’s.* You will be responsible for ensuring the integrity of client IT infrastructures and follow core IT Service Management Principles. This includes ...

process improvements Ensure escalated cases meet readiness standards and include proper documentation and diagnostics Monitor ticket flow, backlog, aging, and response times Ensure SLA adherence and proactive communication in priority cases Partner with the Escalation team to ensure clean, well-documented handoffs Step in on high-impact cases when needed ...

reminders and event updates. Oversee complex or high‐volume attendee logistics and ensure information is captured, checked and communicated accurately. Maintain service standards and SLA compliance across all delegate touchpoints, ensuring queries and issues are resolved promptly and professionally. Ensure digital platforms and delegate management processes operate as one joined ...

hypercare. Create, review, and maintain runbooks, SOPs, monitoring checklists, incident guides, deployment procedures, and knowledge articles. Coordinate the offshore support team, assign work, track SLA adherence, review deliverables, remove blockers, and ensure complete shift handovers. Act as the bridge among client stakeholders, delivery managers, architects, QA, governance teams, release teams ...

improvement. Key Responsibilities Own the delivery of the On-Site IT support service Ensure all incidents and service requests are managed in line with SLA and operational processes Oversee the effective use of ServiceNow for ticket management, updates, and closure quality Manage the On-Site engineering team ...