176 to 200 of 973 SLA Jobs

required to participate in their team's On Call rota. Main duties of the job To ensure all Service Desk tickets are resolved by the EUC Desktop Team within SLA agreed timescales To work closely with users, colleagues and third-party suppliers in identifying, investigating and resolving complex problems with both existing and potential applications. To ensure appropriate stock levels More ❯

to be considered for this role The role can be completed on a primarily remote basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by supporting the development and training needs of individuals. Who you are: This role would be More ❯

or an understanding of the MS Office Suite, Active Directory, TeamViewer (or similar), Exchange/Office 365, Antivirus software etc• Some experience using a Ticketing system/working to SLA’s will be advantageous• Great communication skills (in person and via telephone) - excellent written and spoken English is essential• Personable, with the ability to build rapport with multiple teams of More ❯

one of our large retail customers with hardware break-fix/swap activities and occasional Branch Change Requests (commission/decommission/relocation) across a specific geographical area on SLA based tickets/requests, projects and general site support activities. Work activities will be assigned daily to engineers by a Central Dispatch Team based on criticality, service level & location, with More ❯

also work closely with the infrastructure team. What you'll do: Represent the service desk and local infrastructure services Prioritise tickets/service requests Resolve issues within our agreed SLA's Participate in Global Technology projects Support the Sony Music Global Technology environment, including hardware, software, tools and applications Troubleshoot across all common computing platforms and hardware Software installation and More ❯

and resolution of desktop issues. Collaboration with third-level support to prevent downtime. Network management and changes. Support server and workstation patching for security. Maintain network systems documentation. Meet SLA performance standards. Effective escalation and issue reporting. Proactive problem anticipation and reporting. Support across multiple sites with flexibility to meet SLAs. Experience, Qualifications, and Other Requirements: Basic GCSEs/A More ❯

and bring a “can-do” attitude to every challenge. What Success Looks Like Customer SLAs met consistently: Fast first responses Timely resolution of high-priority tickets (80%+ within SLA) Quality of service: Clear, detailed ticket notes and strong team shadowing performance Happy customers, engaged team, and a service desk that runs like clockwork If this looks like your perfect More ❯

to incoming requests ensuring ITIL best practice ticket management is adhered to. Providing technical assistance to a key Ultima client and their IT teams in line with the agreed SLA’s. To always represent Ultima to our client in the most professional way and continually demonstrate our core company values. Supporting the Team Lead in the identification and delivery service More ❯

Experience in leading or participating in post-implementation reviews and driving continuous improvement. Capable of developing and executing communication and deployment plans for complex IT releases. Comfortable working within SLA, KPI, and CSF frameworks, especially those defined by clients. Additional Requirements: Flexibility to work across multiple projects/releases simultaneously. Ability to work independently while managing multiple stakeholders and priorities. More ❯

through various training platforms to enhance technical and business acumen. Analyse and diagnose issues to identify root causes, implementing solutions and/or escalating when necessary. Meet KPIs and SLA thresholds, working to reduce overall incident and request counts. Manage potential safety and major incidents throughout their lifecycle, maintaining logs of critical incidents. Produce and keep up to date, documentation More ❯

/or operations. • Maintain the technical documentation of the domain. • Guarantee the availability, the performance and the evolution of the components of the domain in the respect of the SLA in terms of IT security, by phone or email. • Make sure the network is available, secured and operational at all times. Technical profile requirements • 5 years of experience in the More ❯

day operational tasks necessary to ensure a stable and robust working environment. Identify trends and root causes to support improvements or upgrades as necessary. Drive your own performance against SLA, attaining agreed metrics for all services whilst actively driving personal development. Focus on improving first-time customer fix as part of the In-store Tech team by achieving individual targets. More ❯

distribution and support DC earnings through POB (Patients on Board) · Work closely with the Head of Fleet to ensure supply matches demand and we can deliver on our demanding SLA criteria. · Work with the Operations Director, COO and sales team on new business and how that may be best integrated to our current business model. · Take responsibility for accurate daily More ❯

blockers and share language specific defect trends to fix problems at the root - Provide detailed data and communication in tickets, documenting your investigation actions and next steps - Adhere to SLA thresholds for defects and stakeholder requests while ensuring all tasks are implemented to our high bar for quality processes - Generate service metrics using scripts and/or documentation - Apply your More ❯

technical IT infrastructure support * Support hardware issues and fixes (e.g. desktop, laptop printers, mobile) * Communicate effectively with the customer and manage technical queries in line with company standards and SLA's * Prioritise, and resolve technical queries and service requests * Work closely with users (floor-walking) and support stakeholders of all levels with IT-centric issues Required Skills & Experience * Demonstrable experience More ❯

technical IT infrastructure support * Support hardware issues and fixes (e.g. desktop, laptop printers, mobile) * Communicate effectively with the customer and manage technical queries in line with company standards and SLA's * Prioritise, and resolve technical queries and service requests * Work closely with users (floor-walking) and support stakeholders of all levels with IT-centric issues Required Skills & Experience * Demonstrable experience More ❯

technical IT infrastructure support* Support hardware issues and fixes (e.g. desktop, laptop printers, mobile)* Communicate effectively with the customer and manage technical queries in line with company standards and SLA's* Prioritise, and resolve technical queries and service requests* Work closely with users (floor-walking) and support stakeholders of all levels with IT-centric issuesRequired Skills & Experience* Demonstrable experience working More ❯

Responsible for planning and delivery of all components of implementation work (including implementation planning, staffing, project planning, travel, knowledge transfer strategy and execution, hiring, training and knowledge transfer plans, SLA and metrics, quality plan, seating and technical infrastructure) to plan (financial and schedule) and must ensure strong integration across domains as well as with supporting teams. Contribute to process mapping More ❯

What you'll bring to the team A job with Merlin isn't like a job anywhere else. With attractions around the world, from rollercoasters to wax figures, we don't trade in suits, handshakes or briefcases. We trade in More ❯

2nd Line Support Engineer London, 4/5 days onsite £30,000 - £40,000 MSP The role: Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems. Offering technical maintenance and support for all IT hardware and software used by end users. Assuming complete technical responsibility for incidents, requests, and problems More ❯

Infrastructure as Code (IaC) with Azure DevOps, Bicep, etc. Perform scripting with PowerShell and manage patching in cloud environments Follow ITIL incident management practices, document troubleshooting steps, and ensure SLA/OLA/KPI adherence Engage in customer support activities, including incident triage, resolution, and proactive problem management Develop and maintain operational and process documentation Contribute to security and compliance More ❯

efficiencies within the team and implementing improvements to our ways of working. · Manage the Change Control Executives responsible for maintaining rate information, ensuring tickets are resolved within agreed team SLA’s. · Work closely with the Project Managers, Growth and Finance teams to ensure data is loaded correctly and accurately for new customer implementations, particularly focusing on rate elements within our More ❯

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Department/Division : Risk and Compliance Duration : Fixed Term Contract - 12 months Location : London Reports to : Senior Conflicts Officer Team More ❯

they undertake those installation tasks. Undertake field service tasks and maintenance activities i.e., calibrations, annual maintenance, and service. Ensure that faults are resolved within the agreed Service Level Agreement (SLA) and that the customer is regularly updated regarding progress. Ensure that assets are registered on the system and that asset status is correctly reported within the service management system. Ensure … that faults are correctly recorded against assets. Ensure that work orders are completed within the agreed target SLA and that Field Service Reports (FSR's) are completed within service management system. Working with Account Management assist in managing the relationship with the customer to maintain a positive and professional image of Jenoptik. Compliance with company policies and procedures and follow More ❯