176 to 200 of 378 SLA Jobs

Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth. Service & Operational Excellence: Oversea Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance. Experience Required: IT Business Partner - IT/Business Systems partnering/leadership within Retail or Consumer sectors. Expertise ...

necessary project administration is carried out. Provisions of 1st, line assure activities on 24 x 7 x 365 basis adhering to our agreed contractual SLA targets. Reporting all information & updates to service support desk. Completion of nominated RMI activities as & when required. Recommend improvements and cost reductions where identified. ...

Architecture. Identify opportunities leveraging AI, Automation & Analytics. Ensure scalability for future growth. Service & Operational Excellence: Oversea Incident Management & root cause resolution. Ensure vendor performance & SLA delivery. Maintain IT System stability & performance. Experience Required: IT Business Partner - IT/Business Systems partnering/leadership within Retail or Consumer sectors. Expertise ...

with trusted semantics. 3. Operational ontology for transactional workflows Model business events, process states, decision points, controls, approvals, exception paths and case types. Define SLA triggers, human and AI hand-offs, business rules, data dependencies, audit requirements and explainability needs. Help clients move from document-heavy process maps to intelligent ...

processing cycles, batch jobs, and settlement windows. Ensure timely processing of inbound/outbound ACH files. Identify, troubleshoot, and resolve production incidents within SLA timelines. Perform root cause analysis and implement preventive measures. Provide night shift operational support and on-call coverage. ACH Payments Processing Support: Support ACH file processing ...

Success Strategy: Define and execute scalable strategies that drive platform adoption, utilization, and long‐term customer value. Operational Excellence: Oversee operations, resource allocation, and SLA adherence while aligning delivery to success milestones. Customer Health & Risk Management: Create health‐scoring frameworks to identify risks and implement mitigation plans. Escalation Management: Serve ...

cover. What you’ll do on a typical day: Providing 2nd–3rd line support for system-related issues, investigating incidents and delivering fixes within SLA Triaging tickets, updating information, and escalating to relevant teams where needed Communicating with customers through phone, email, and support software to deliver clear updates ...

source landscape.**Data supplier management*** Undertake vendor selection for new data suppliers and data sourcing partners as required.* Design and implement a data vendor SLA policy which establishes quality controls, rights management, and data governance procedures.**Data acquisition budgeting*** Together with Data & Product stakeholders forecast and calculate data sourcing budgets ...

support UAT cycles Work with cross-functional teams (MM, SD, PP) for end-to-end process integration Provide production support and resolve incidents within SLA timelines Drive process improvements and recommend best practices Prepare documentation, including functional specs, test scripts, and user manuals Support data migration, reconciliation, and cutover activities ...

enterprise environment. Excellent verbal and written communication skills. Proven ability to deliver high-quality customer service. Experience working with ticketing systems and meeting SLA requirements. Familiarity with Purview, Defender and the Office 365 Suite (desired). What makes Ashurst a great place to work? We offer you all the things ...

operational requirements into clear product scope Collaborating with Product Managers and senior stakeholders across the business Supporting product releases and ensuring delivery against internal SLA deadlines Acting as a key point of contact for product related queries and escalations Contributing to the longer term product roadmap and platform evolution What ...

identify and resolve blockers that could delay revenue recognition Ticket & Workflow Management Manage inbound support requests via Zendesk, prioritising based on revenue impact and SLA Balance urgent requests with ongoing operational workflows Communicate clearly with stakeholders on progress and expectations Cross-Functional Support Support multiple sales functions including: Business Development ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build common data models for unified customer and property data. Collaborate with Enterprise Data Architect to define ...

best practices for data design, ensuring scalable, high-quality and consistent architecture and modelling. Provide timely and accurate root-cause analysis and resolution within SLA timeframes. Work with the Core Data Lead to build common data models for unified customer and property data. Collaborate with Enterprise Data Architect to define ...

business and technology teams delivery of the security change programme. Provide support to the business and technology teams to understand and address vulnerabilities within SLA, identified through penetration testing, vulnerability scanning and red team exercises Foster relationships with internal business units to enhance cyber security communication, including knowledge of threats ...

PKI Operator Location: Corsham - 5days a week Salary: 60K DV Clearance required Key Responsibilities Operational Support & Incident Management • Provide 2nd/3rd line support for PKI services and supporting infrastructure, including root, subordinate, and issuing ...

delivery of all IT services across the organization. Partner Management: Lead, manage, and collaborate with external support partners to ensure strict SLA compliance. Security & Responsiveness: Maintain a highly secure, stable, and agile IT infrastructure. Stakeholder Engagement: Build strong, trust-based relationships with internal teams and key business stakeholders. Continuous Improvement ...

Collating and communicating fault information to ensure quick resolution Enabling continuation of service via utilisation of value-add products Understanding and resolving faults within SLA? Accurately triaging all tickets and passing to relevant support team for those not resolved by Service Assurance Co-ordination of internal and external resource Liaising ...

customer service and support for dedicated key accounts. Due to the nature of the Support Services business many of theses areas are subject to SLA’s, key performance indicators and balanced scorecard assessments. Developing and sustaining excellent customer relations whilst ensuring the commercial impact of accounts are upheld ...

mitigation. 3rd party/vendor liaison with respect to technical build, support and maintenance. Meet levels of service in line with published/agreed SLA's. Adherence to all Pilgrim's processes including: - Raising, reviewing and approval of Change Controls. Identify, investigate, update and resolve problem records. Ensuring the configuration ...

customer service skills Ability to prioritise workload and manage multiple tasks effectively Desirable: Experience with hosted systems, VoIP, or network infrastructure Familiarity with SLA-driven environments Knowledge of engineering coordination or field service operations Key Competencies Customer-focused with a proactive approach Strong attention to detail and organisational skills Effective ...

operational work (including server/desktop/laptop/patching/LAN/printer/software) in designated customer sites to meet SLA and KPI requirements, ensuring that all incidents, service requests, project work and site maintenance work are effectively supported to ensure that the impact and disruption ...

information on our systems including Nucleus and Cortex. Ensure that new network repairers are set up and maintained correctly. Update systems on postcode changes, SLA additions/removals, repairers on and off hold. Administer full removal procedure of repairers leaving the network. Distribution of repairer communication and documents via mailshots ...

ensuring alignment without dependency on external timelines Drive documentation and knowledge sharing to remove single points of failure Own the service desk function, including SLA definition, demand reduction, and onboarding/offboarding processes First 90 Days Complete a full audit of infrastructure, systems, and contracts Establish structured team management (objectives ...

confidential data which are critical to FIL’s Digital Transformation Strategy. As Product Owner, you will be expected to maintain a consistent service uptime SLA of 99.99% of the cloud services you are responsible for ensuring the services are fault tolerant, scalable & continue to be changed during the business ...