176 to 200 of 745 SLA Jobs

us as a Service Desk Manager and ensure round-the-clock coverage across all support channels. Manage our Service Desk team to deliver exceptional support, evaluate performance, and uphold SLA standards. Implement ITIL processes to foster best practices in technical support. Your insights from customer feedback will be pivotal in enhancing our services and driving continuous improvement. About us We More ❯

resolve technical issues, escalating to resolver teams when required. Provide guidance on solutions, workarounds, and security best practice. Own problem records where appropriate, driving resolution and continuous improvement. Meet SLA expectations for request fulfilment and incident resolution. Maintain and update service desk tools, operating systems, and key applications. Support essential IT asset administration and purchasing activities. Requirements: Experience in a More ❯

resolve technical issues, escalating to resolver teams when required. Provide guidance on solutions, workarounds, and security best practice. Own problem records where appropriate, driving resolution and continuous improvement. Meet SLA expectations for request fulfilment and incident resolution. Maintain and update service desk tools, operating systems, and key applications. Support essential IT asset administration and purchasing activities. Requirements: Experience in a More ❯

resolve technical issues, escalating to resolver teams when required. Provide guidance on solutions, workarounds, and security best practice. Own problem records where appropriate, driving resolution and continuous improvement. Meet SLA expectations for request fulfilment and incident resolution. Maintain and update service desk tools, operating systems, and key applications. Support essential IT asset administration and purchasing activities. Requirements: Experience in a More ❯

resolve technical issues, escalating to resolver teams when required. Provide guidance on solutions, workarounds, and security best practice. Own problem records where appropriate, driving resolution and continuous improvement. Meet SLA expectations for request fulfilment and incident resolution. Maintain and update service desk tools, operating systems, and key applications. Support essential IT asset administration and purchasing activities. Requirements: Experience in a More ❯

Service Desk can meet business demands Define, maintain and monitor documentation, delivery standards and working practices across the team Ensure requests are properly managed and delivered in line with SLA's QUALIFICATIONS, EXPERIENCE & SKILLS Educational Qualifications ITIL Framework - DESIRABLE Professional Qualifications Proven experience managing an IT Service Desk or End User Computing function - ESSENTIAL Strong knowledge of ITIL practices and More ❯

Service Desk can meet business demands Define, maintain and monitor documentation, delivery standards and working practices across the team Ensure requests are properly managed and delivered in line with SLA's QUALIFICATIONS, EXPERIENCE & SKILLS Educational Qualifications ITIL Framework - DESIRABLE Professional Qualifications Proven experience managing an IT Service Desk or End User Computing function - ESSENTIAL Strong knowledge of ITIL practices and More ❯

Exceptional communication skills and committed to customer satisfaction. Working knowledge of ticketing systems and able to document ticket resolutions effectively. Able to work under pressure and meet deadlines and SLA's Able to work independently and as part of the team More ❯

Exceptional communication skills and committed to customer satisfaction. Working knowledge of ticketing systems and able to document ticket resolutions effectively. Able to work under pressure and meet deadlines and SLA’s Able to work independently and as part of the team More ❯

Exceptional communication skills and committed to customer satisfaction. Working knowledge of ticketing systems and able to document ticket resolutions effectively. Able to work under pressure and meet deadlines and SLA’s Able to work independently and as part of the team More ❯

Exceptional communication skills and committed to customer satisfaction. Working knowledge of ticketing systems and able to document ticket resolutions effectively. Able to work under pressure and meet deadlines and SLA’s Able to work independently and as part of the team More ❯

Exceptional communication skills and committed to customer satisfaction. Working knowledge of ticketing systems and able to document ticket resolutions effectively. Able to work under pressure and meet deadlines and SLA’s Able to work independently and as part of the team More ❯

Exceptional communication skills and committed to customer satisfaction. Working knowledge of ticketing systems and able to document ticket resolutions effectively. Able to work under pressure and meet deadlines and SLA’s Able to work independently and as part of the team More ❯

Manage the global health of IPT and on prem web conferencing services in AH (incident backlog, knowledge database completeness, incident resolution efficiency, request catalog, CMDB updates, Implementation of Changes, SLA fulfillment, dashboard creation) • Support the Restricted Collaboration Product Manager in any RUN, BUILD TO TUN or BUILD activity requested on the IPT or on prem web conferencing activity. • Perform the More ❯

To lead and manage the Helpdesk team of two in delivering exceptional customer service to internal and external clients. The Team Leader will oversee day-to-day operations, ensure SLA compliance, support field engineers, and act as the key escalation point for complex queries. This role is instrumental in maintaining high standards, mentoring staff, and fostering a culture of continuous More ❯

monitor and resolve chat and email enquiries from internal and external DXRX users. Take ownership of, and process new organization and user account requests in line with departmental Service Level Agreement (SLAs). Perform all necessary security and validation checks as outlined in internal team process; assist customers with initial access and navigation tasks where required. Maintain, organise and expand More ❯

support services and management by: Providing second-line mobile site engineering support, dealing with complex technical issues and requests as required, through to resolution, ensuring the department meets Service Level Agreement targets. Assisting with software and hardware installations either through support or managed pieces of work. Enable the departments ITIL processes, providing professional guidance and execution of Incident Management and More ❯

in process optimization, service delivery, and KPI-driven management. Excellent people leadership skills with a passion for developing and empowering teams. Experience with ITSM tools (e.g., ServiceNow, Jira) and SLA/OLA frameworks. Additional CX or service excellence certifications (e.g., CXPA) are an advantage. Leadership & Coaching: Inspire, develop, and engage cross-country teams. Process Optimization: Apply ITIL and internal SOPs More ❯

daily site checks are performed and any problems reported to lead engineer Manage maintenance providers and issue permits to work as and when appropriate Support production of monthly customer SLA reports Support review of service and performance levels to contribute to continuous improvement programme within the team Perform site maintenance activities as required Maintain and have an understanding of site More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be More ❯

resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service to other parties by aiding the development and training needs of candidates. Who you are: This role would be More ❯

complete calls and the details of actions performed to troubleshoot/resolve support calls • Ensuring that all daily tasks are carried out according to the agree procedures and within SLA's • Identifying trends and critical issues and escalating them to other team members or management, as required • To be proactive in identifying areas for improvement and bringing these ideas to More ❯

complete calls and the details of actions performed to troubleshoot/resolve support calls • Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s • Identifying trends and critical issues and escalating them to other team members or management, as required • To be proactive in identifying areas for improvement and bringing these ideas to More ❯