176 to 200 of 254 SLA Jobs

features for operational management and project support - Onboard applications to the IAM platform - Manage incoming requests via the ticketing system - Resolve incidents according to SLA/OLA requirements - Document solutions and procedures in the knowledge base - Conduct training sessions and facilitate knowledge transfer Requirements: - Solid IAM knowledge and hands ...

operational role within a 24/7 critical environment, responsible for ensuring business-critical systems operate safely, reliably, and in line with strict SLA and KPI requirements. Key Responsibilities: Deliver planned preventative maintenance (PPM) and reactive maintenance across mechanical and electrical systems Maintain all critical building systems including UPS, generators ...

assets and tenant engagement platforms Knowledge of AI, FDD, digital twins and other Prop Tech trends Experience of managing third-party technology vendors and SLA's What you'll get in return Basic salary - £95K Competitive salary 15% non-contributory pension What you need ...

assets and tenant engagement platforms Knowledge of AI, FDD, digital twins and other Prop Tech trends Experience of managing third-party technology vendors and SLA's What you'll get in return Basic salary - £95K Competitive salary 15% non-contributory pension What you need ...

Group standards and business needs, transitioning from local to global solutions Manage global network design, build, and operations, ensuring cost optimization, security, and SLA delivery Lead vendor management, oversee project governance, and ensure security and business continuity Organize and optimize teams across regions (EMEA & AMER), defining clear roles and responsibilities ...

audits of the existing records. Perform technical support and collate further information where required to pass onto Senior stakeholders. Manage work threads to SLA, working alongside other teams (both internal and external) to exceed customer expectations. Understanding of LAN environments and installation of CPE incorporating Access points. Experience of troubleshooting ...

Priorities Dual-Stack Support: Strong Oracle focus, but you'll need to navigate SQL Server environments. High Volume: Incident/Change heavy. Efficiency and SLA adherence are the top metrics. Legacy & Modern: You'll be managing everything from aging hardware to Enterprise Cloud Infrastructure. Continuous Improvement: They want 'waste reduction ...

Priorities Dual-Stack Support: Strong Oracle focus, but you'll need to navigate SQL Server environments. High Volume: Incident/Change heavy. Efficiency and SLA adherence are the top metrics. Legacy & Modern: You'll be managing everything from aging hardware to Enterprise Cloud Infrastructure. Continuous Improvement: They want "waste reduction ...

role) using spreadsheets Consolidate consignments for distribution Box/unbox IT equipment and support pallet movement Communicate progress and delays proactively Work to meet SLA targets and productivity goals What We're Looking For Strong written and verbal communication skills Background in IT or technical support Data input experience with ...

design and execute changes across product roadmap. Bring structure and pace to fast-moving, ambiguous problems Own program delivery and ensure KPI's and SLA's to deliver impact About You:- Experience in management consulting (ideally McKinsey, BCG, Bain, Quantum Black, or BCG X) or experience in the aviation industry ...

domain. Maintain and enhance ETL pipelines built on Glue + Iceberg + Athena + Redshift. Monitor production jobs, fix failures, optimize queries, and ensure SLA adherence. Develop automation for operational workflows using Python. Collaborate with data architects, business teams, and network teams for data requirements. Implement best practices for data ...

stakeholders to identify and implement continuous improvements Configure and maintain reports, business processes, and security policies Test new functionality and manage incident resolution within SLA guidelines Leverage Workday Community and Success Plans to stay aligned with best practices Support training activities and maintain user documentation This is an exceptional opportunity ...

stakeholders to identify and implement continuous improvements Configure and maintain reports, business processes, and security policies Test new functionality and manage incident resolution within SLA guidelines Leverage Workday Community and Success Plans to stay aligned with best practices Support training activities and maintain user documentation This is an exceptional opportunity ...

Management: Oversee the product vulnerability backlog by prioritizing the remediation of high and critical vulnerabilities, and track key metrics such as open vulnerabilities and SLA compliance. Bug Bounty Coordination: Manage findings from bug bounty programs and ensure timely remediation of identified issues. Root Cause Analysis: Conduct thorough root cause analysis ...

reproduce where possible, identify root causes and create clear, prioritised tickets for Engineering (with logs, repro steps and impact) Maintain a triage pipeline and SLA for first response and repro Release & version management Own release communications for customers: versioning notes, migration guidance, and rollout coordination Track post-release health metrics ...

/1st/2nd Line Support Engineer Key Responsibilities: * Ensure the resolution of all IT incidents and service requests within agreed Service Level Agreement (SLA) * Successfully follow the agreed ITIL processes and procedures, whilst continually reviewing to find improvements to the current incident and service request processes * Management of difficult … timely fashion, communicating in a clear and effective manner * A strong IT Service management background, managing and measuring ITIL processes such as SLA's, Incident, Change Management, Problem management, Asset and Configuration Management and IT Service reporting. Technical Support Engineer/1st/2nd Line Support Engineer Attributes/Skills ...

annum DOE Provide hardware and software support, both remotely and deskside on IT products within the required Service Level Agreement (SLA). To meet our customer needs and a diverse working environment, the role calls for a degree of flexibility and an expectation that the core working hours are spent ...

seeking an experienced Service Manager to join the organisation. This is a key role focused on owning BAU services, driving cost optimisation, and ensuring SLA/KPI compliance within a secure, mission-critical environment. You'll act as the single service owner, working within a DevSecOps and Agile model , coordinating ...

Station System Technician Key requirements: Have maintenance experience on either CCTV, CIS, PAVA, PHP or come from an electrical background Experience of working with SLA driven maintenance contracts An understanding of using ServiceNow or using IT for updating/closing jobs/reporting Full UK Driving Licence The job holder ...

resolution for enterprise networks across IP, MPLS, Ethernet, SD WAN, and cloud connectivity services. The ideal candidate brings deep knowledge of enterprise service orchestration, SLA-driven assurance, trouble ticketing, workflow automation, incident resolution, and cross-domain coordination between engineering, NOC/SOC, and field ops. Strong skills in translating customer ...

/SOC workflows, and cross domain OSS systems. The ideal candidate brings deep knowledge of fault/performance management, alarm normalization, topology aware correlation, SLA monitoring, and closed loop automation, combined with the ability to translate operational challenges into intuitive, scalable product features that reduce MTTR, improve service reliability ...

/SOC workflows, and cross domain OSS systems. The ideal candidate brings deep knowledge of fault/performance management, alarm normalization, topology aware correlation, SLA monitoring, and closed loop automation, combined with the ability to translate operational challenges into intuitive, scalable product features that reduce MTTR, improve service reliability ...

change in configuration or functionality, working with the Operations Delivery Manager Resolution of business queries and issues Adherence to and reporting on required SLA's Adhere to Acturis Change Board controls and requirements About you: You'll have strong working knowledge of Acturis (both Configuration and Servicing) and be able ...

pipelines, applications and integrations. Participate in incident response and root cause analysis for platform and application issues. Assist in applying non-functional requirements (SLA/SLOs, resilience, backup and recovery) defined by senior engineers. Client-Facing Engineering & Stakeholder Support Join technical discovery sessions to help translate business needs into Foundry ...

contracted goods and services, identifying, and meeting all regulatory and quality standards Negotiating robust contracts, including pricing and commercial terms and the development of SLA's and KPI's to support operational requirements. Ensuring compliance with all Procurement policies and processes Supporting the development of global procurement initiatives and their ...