Service Desk Analyst
- Hiring Organisation
- Adroit People Ltd
- Location
- Aberdeen, Aberdeenshire, Scotland, United Kingdom
- Employment Type
- Permanent
- Salary
- £40,000
rules, and proxy issues. Remote Desktop & Endpoint Management using SCCM, Intune, or similar tools. Monitoring and managing ITSM queues, ensuring ticket categorization, prioritization, and SLA compliance. Generating and analysing service performance reports, identifying trends and driving improvements. Maintaining and enhancing the knowledge base, contributing to SOPs, FAQs, and technical documentation. ...