26 to 50 of 252 SLA Jobs

incident management process, ensuring users are informed of the progress of their requests. Log incidents with 3rd Party Suppliers and monitor their progress against SLA and, if required, escalate incidents using the pre-defined escalation process. Work individually and as a team to ensure that all individual and team KPIs ...

house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change requests, release management & business relationship management) As a vital member of the team, you will play ...

accurate registration of new incidents and requests Manage incidents and requests through to resolution to ensure agreed SLAs are met Achievement of teams SLA’s & KPI’s adhering to accepted Technology Services processes and principles Aim to fix user issues at the first point of contact to increase customer satisfaction ...

updating knowledge bases, following established processes, and maintaining accurate asset records. Key Responsibilities: Respond promptly to incidents and service requests, resolving issues within published SLA targets. Escalate complex incidents appropriately within the IT team. Maintain accurate records and documentation in line with IT processes. Update Standard Operating Procedures (SOPs ...

ensure seamless support and service integration. Stay current with emerging technologies and trends in IT support. Key Skills Leadership & team management Incident & request management SLA/KPI monitoring and reporting Customer service excellence Technical troubleshooting Process improvement Communication & stakeholder engagement Qualifications Qualifications & Experience: Proven experience managing an IT service desk ...

administration Support hardware, peripherals, and meeting room technology Escalate complex issues to 2nd line teams with clear documentation Deliver excellent customer service and maintain SLA standards Essential Skills & Experience Experience in a 1st Line IT Support role (MSP exposure beneficial) Working knowledge of Windows OS and Microsoft 365 Basic Active ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Key Experience for the 2nd Line Support Technician Previous experience in an IT support-related role Experience troubleshooting software (Windows ...

support requests over the telephone or by email Using remote control tools and technologies to assist end users as required Adhering to the Service Level Agreement provided to the Business Key Experience for the 2nd Line Support Technician Previous experience in an IT support-related role Experience troubleshooting software (Windows ...

improvement Produce and maintain business documentation in line with document control standards Attend and present at internal and external stakeholder reviews, including: Financial reports SLA and performance reports Problem management reports Contract risk registers Actions register Contract Services Manager - Who you are: You will have a background in managing ...

relates to system configuration, mapping and processes Infrastructure life cycle management and capacity planning Liaise with third party suppliers to ensure resolution to agreed SLA's and standards Following a period of training and assessment, form part of the 24x7 duty rota (1 in every 4/5 weeks) Work ...

ensuring incidents and requests are resolved efficiently and within agreed service levels. Your responsibilities will include: Providing 2nd line technical support , resolving incidents within SLA targets and maintaining a low incident rate. Completing assigned tasks accurately and within agreed timeframes. Handling Non-Standard Requests (NSR) in line with agreed delivery ...

with customer site champions to carry out initial triage Ensure consistent, accurate and timely updates to tickets Ensure timely internal and external communications per SLA Handle customer calls into Network Operations whilst on shift Ensure detailed handover to next shift of all open issues and planned maintenance Add, remove, configure ...

ordinating other parties involved in the project. To document and verify test results. To manage the incident management process in accordance with agreed SLA when raising, recording and monitor details of incidents encountered during testing. To produce daily and weekly test reports including the metrics on tests executed and incidents ...

with customer site champions to carry out initial triage Ensure consistent, accurate and timely updates to tickets Ensure timely internal and external communications per SLA Handle customer calls into Network Operations whilst on shift Ensure detailed handover to next shift of all open issues and planned maintenance Add, remove, configure ...

days a week at the client's site at Barrow-in Furness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry ...

days a week at the client's site at Barrow-inFurness. Your role: Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry ...

India, and South Africa locations. What youll do Manage customers security patching and Software Deployment requirement according to the agreed contract and SLA 1st point of contact for escalation of Patch related incident and problems Incidents and Problems are owned and managed through to resolution Undertake root cause analysis with ...

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...

flows between DERMS, grid control systems (SCADA, ADMS, EMS), and distributed energy resources. Investigate and resolve incidents, service requests, and escalations in alignment with SLA requirements. Conduct root cause analysis (RCA) and drive permanent fixes for recurring or high-severity issues. Support patching, upgrades, deployments, and system configuration changes. Collaborate ...