SLA Job Vacancies

26 to 50 of 651 SLA Jobs

Application & Development Support Engineer

Harlow, Essex, United Kingdom
Raytheon Technologies Corporation
of all related service issues including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key service level agreements (SLA's) and operational level agreements (OLA's). Maintenance of a small number of internally developed applications using VB.net Manage incidents, problems and changes to the service efficiently and effectively More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Application & Development Support Engineer

Livingston, West Lothian, United Kingdom
Raytheon Technologies Corporation
of all related service issues including management of vendors to ensure services are fully operational and performing as expected. Support the development and implementation of key service level agreements (SLA's) and operational level agreements (OLA's). Maintenance of a small number of internally developed applications using VB.net Manage incidents, problems and changes to the service efficiently and effectively More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

RHEL Sr. Satellite Administrator (Secret clearance) with Security Clearance

Chantilly, Virginia, United States
Ascension Federal Services Inc
support for supported servers. • Familiarity with containerization (Docker, Kubernetes). • Understanding of storage systems and backup solutions. • Engage with engineering teams as necessary to field solutions. Track all relevant SLA/SLRs and provide reports as required. • Collaborate with DAF enterprise and program security teams to ensure requirements are met • Communicate effectively and collaboratively with customers, stakeholders, and peers. Required More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Senior Production Support Engineer

London, United Kingdom
TP ICAP Group
work autonomously Ability to confidently communicate at all stakeholder levels (technical, client, trader, executive team, etc.) Must be motivated by customer satisfaction Excellent organisational skills Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR) Willing to embrace core business values demonstrated by day-to-day work ethic Analytical and disciplined approach to problem-solving Must More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Linux Server Engineer, Europe

United Kingdom
Hybrid / WFH Options
Assurant, Inc
/S, and related tools and applications Expert technical diagnostic and research skills of servers, expert troubleshooting Ability to identify and escalate issues to management when appropriate to meet SLA requirements In-depth knowledge of networking components and services such as TCP/IP protocols, DHCP and DNS technologies, and LAN/WAN topologies and transports Requires ability to correctly More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Site Support Engineer - London

London, United Kingdom
DXC Technology Inc
Client. Use of support tools, ARS, Bitlocker Recovery, Bomgar, AD, etc. Receiving Goods, maintaining asset management, device builds, deployment and training. Incidents to be maintained and updated within Client SLA's. Offer additional support to other resolver groups to assist with local site IT issues eg, networks, servers, and other third-party providers. Managing and resolving issues with Print services. … to completion ensuring minimum to zero downtime on Telepresence and HDVC services. Ensuring all VIP incidents are raised in SNOW and kept fully updated until closed whilst meeting tight SLA's. Supplying technical support to both Senior Executives and Executive Assistants within the local office and extending this to the overseas Executives. You will be managing a broad spectrum of More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Services Manager

Bridgwater, Somerset, South West, United Kingdom
Hybrid / WFH Options
Walsh Employment
compliance, vendor oversight, and operational resilience. Responsibilities include: Overseeing the delivery of IT services to meet project and operational requirements Managing the system administration team and related resources Monitoring SLA compliance and ensuring services meet regulatory and business needs Collaborating with vendors and internal teams to deliver secure and scalable systems Driving continuous improvement initiatives across tools, processes, and delivery More ❯
Employment Type: Permanent, Work From Home
Salary: £75,000
Posted:

Application Support Engineer

London, United Kingdom
P2P
with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement/bug fix requirements to multiple engineering teams Work to comply with SLA and OLA Hands-on for incident management, change management and response management and writing RCA reports. Document knowledge articles and manage the team's knowledge base; share and promote overall More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager

Nationwide, United Kingdom
Hybrid / WFH Options
Telent Technology Services Limited
a 24/7 world. Join us to help deliver smoother, smarter operations across the nation. Service Delivery Manager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and root cause analysis of SLA failures Maintain accurate, up-to-date service documentation Create and deliver customer SLA performance reports More ❯
Employment Type: Permanent
Posted:

Level 2 IT Support Engineer - Consultancy

London, United Kingdom
Hamilton Barnes Associates Limited
tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA Create and maintain support documentation Required Skills: Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of … LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35: Inside IR35 Location More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Level 2 IT Support Engineer - Consultancy

Bristol, Gloucestershire, United Kingdom
Hamilton Barnes Associates Limited
tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA Create and maintain support documentation Required Skills: Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of … LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35: Inside IR35 Location More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

x3 Level 2 IT Support Engineer - Consultancy

Cardiff, South Glamorgan, United Kingdom
Hamilton Barnes Associates Limited
tools (e.g., ServiceNow) Install and configure PCs, mobile devices, and related software Support printer setup, drivers, and repairs Provide onsite/remote technical support Manage and resolve tickets within SLA Create and maintain support documentation Required Skills: Strong knowledge of PC hardware, Windows 10/11, Mac OS, Android Experience with software installs, device refresh, and application support Understanding of … LAN/WAN, Wi-Fi, VOIP, printing, and firewall basics Skilled in ITSM tools and SLA-based ticket resolution Excellent communication and documentation skills Desirable Skills: Experience with O365, Active Directory, DNS, and Group Policy Familiarity with ITIL practices and 2nd line support Comfortable engaging users, vendors, and senior stakeholders Start Date: ASAP Duration: 6 Months IR35: Inside IR35 Location More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager (Previous Relevant Experince is Required)

Chorley, Lancashire, United Kingdom
Hybrid / WFH Options
Telent
a 24/7 world. Join us to help deliver smoother, smarter operations across the nation. Service Delivery Manager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and root cause analysis of SLA failures Maintain accurate, up-to-date service documentation Create and deliver customer SLA performance reports More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Service Delivery Manager

Chorley, Lancashire, North West, United Kingdom
Hybrid / WFH Options
Telent Technology Services Ltd
a 24/7 world. Join us to help deliver smoother, smarter operations across the nation. Service Delivery Manager - What you'll do: Manage incident and service escalations, ensuring SLA and KPI adherence Conduct daily reviews of closed incidents and root cause analysis of SLA failures Maintain accurate, up-to-date service documentation Create and deliver customer SLA performance reports More ❯
Employment Type: Permanent, Work From Home
Posted:

Service Desk Engineer 279803

Nottingham, Nottinghamshire, United Kingdom
Hybrid / WFH Options
Little Fish (UK) Ltd
administration. To be our Service Desk Engineer, you will be able to communicate effectively with the customer and manage technical queries in line with Littlefish standards and customer specific SLA's. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Desktop Technician

Seaton Delaval, United Kingdom
Northumbria Healthcare NHS Foundation Trust
development Experience and Knowledge Essential Specialist knowledge from Degree to be able to demonstrate ability to fulfill the duties described in the job description Experience of working to Service Level Agreement targets, and managing own workloads to meet them Desirable Knowledge of network fundamentals and Microsoftbased server platforms. Work within ITIL Service Management definitions Knowledge of or experience in coaching More ❯
Employment Type: Permanent
Salary: £29970.00 - £36483.00 a year
Posted:

Junior BI Developer (PowerBI/ServiceNow)

London, South East, England, United Kingdom
Human Capital Ventures
service performance dashboards and scorecards within ServiceNow and other tools. Analyze incident, request, change, and problem management trends to recommend service improvements. Work with ITSM teams to ensure accurate SLA tracking and OLA performance reporting within ServiceNow. Support the definition and implementation of corrective and preventive actions (CAPA) based on insights. Develop and manage automated and custom reports from ServiceNow More ❯
Employment Type: Full-Time
Salary: £34,000 - £40,000 per annum
Posted:

Data Centre Engineer

Exeter, United Kingdom
South Western Ambulance Service NHS Foundation Trust
on-premise component are delivered within agreed quality standards for Confidentiality, Integrity, and Availability (CIA) and are delivered to agreed timelines.- Deliver to all Service Definitions (Service Level Agreements (SLA's), Service Levels: providing accurate RTO/RPO and Technical Documentation.- Act as one of the out of hours (24*7*365) "Cloud and Server Engineer on Call" to support More ❯
Employment Type: Permanent
Salary: £37338.00 - £44962.00 a year
Posted:

Help Desk Manager

Newcastle, Staffordshire, United Kingdom
OCC Computer Personnel
a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Help Desk Manager

Stoke-on-Trent, Staffordshire, England, United Kingdom
OCC Computer Personnel
a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:

Help Desk Manager

Stoke-on-Trent, Newcastle under Lyme, Staffordshire, United Kingdom
OCC Computer Personnel
a large IT Support Team/s. A real leader, who can motivate, inspire, drive, and encourage staff, working to deliver exceptional customer service and maintain high levels/SLA’s with both colleague and customer satisfaction. Office based role, based in Stoke on Trent however the client have offices throughout the UK. More ❯
Employment Type: Permanent
Posted:

SAP Architect

Portsmouth, Hampshire, United Kingdom
Hybrid / WFH Options
Experis
to ensure the SAP Procurement & Supply Chain team cohesion, sufficiently resourced based on Projects/Changes within the pipeline, individual performance/development, and incident resolution aligned to agreed SLA's Leads regular team and business meetings to review service, project reviews and change management within the area of SAP P&SC area. Ensures the SAP P&SC team adheres More ❯
Employment Type: Contract
Rate: £700 - £750/day
Posted:

Senior Unified Communications Engineer

Gateshead, Tyne And Wear, United Kingdom
Aspire Technology Solutions
Mediant SBCs andSIP Trunking via Aspire's Core Voice Network. 3CX (On-premise and Cloud Identify trends in technical requirements and implement changes to satisfy customer requirements. Working to SLA's for incidents and requests, prioritising and managing workload effectively, managing several open Incidents and requests whilst following existing procedures and best practices. Liaising with third-party suppliers/vendors More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Customer Support Manager

Plymouth, Devon, United Kingdom
Hybrid / WFH Options
MediSolution
customer issues Acting as an escalation point for complex or sensitive support queries, liaising with internal teams to drive resolution Monitoring and reporting on service desk KPIs, customer satisfaction, SLA compliance, and overall support effectiveness Championing a customer-centric culture by promoting professionalism, empathy, and accountability within the support team Identifying process improvements, contribute to automation and monitoring strategies, and More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Technical Consultant

Brighton, East Sussex, England, United Kingdom
Trident
team-building events. ‘Refer a friend’ recruitment bonus scheme. Core Responsibilities: Providing end-to-end support, ownership, and resolution technical service remotely and onsite in line with Trident’s SLA’s/KPI’s. Demonstrate experience in a customer-facing role and an understand of the consulting process. Travel to designated client sites to provide technical services for both project More ❯
Employment Type: Full-Time
Salary: Competitive salary
Posted:
SLA
10th Percentile
£25,125
25th Percentile
£28,750
Median
£32,500
75th Percentile
£47,500
90th Percentile
£61,625