Aylesbury, Buckinghamshire, South East, United Kingdom
turn IT on
be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years More ❯
be required to provide a weekly service update email to the key contacts for these Trusts and prepare and present a monthly service review report including reporting on any SLA failures. Enforcing and monitoring in line with school policies. Training of internal staff. Our ideal candidate will have: A strong passion for IT, with at least of 2-3 years More ❯
you will liaise with internal technical teams, customer stakeholders, and service management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. * Manage incident queues and SLA's, desirable technical knowledge of mobile automation tools, and a commitment to support the end user mobile estate. The ideal candidate will have a good working background in a 2nd More ❯
ongoing maintenance of the workshop Flexibility of workloads and working patterns to assist in all areas of the Maintenance Service Centre to avoid backlogs and to maintain achievement of SLA's is essential. Other stuff we're potentially looking for: Excellent Administration and communication skills, both written and oral Previous knowledge of Microsoft applications Previous experience of supporting IT hardware More ❯
Center (TOC) Key Responsibilities 1. End-to-End Trouble Ticket Resolution Act as the primary interface between customers and L2/L3 support teams. Monitor ticket queues to ensure SLA compliance. Perform initial triage based on customer input and assign cases to the appropriate support domain. Drive resolution of tickets by coordinating with technical teams and ensuring timely closure. 2. More ❯
Brighton, East Sussex, England, United Kingdom Hybrid / WFH Options
Reed
ability to package and deploy applications via Intune. Solid understanding of PowerShell scripting , Hyper-V , and virtual desktop environments . ITIL V3/V4 Foundation certified with experience in SLA, OSA, and Change Control environments. Familiarity with Tenable , Patch My PC , and endpoint security tools is a plus More ❯
Harlow, Essex, England, United Kingdom Hybrid / WFH Options
New Era Fuels Ltd
list is: Leading an IT support function, whilst being hands-on MS Active Directory, Office 356, InTune Networking (setup and configuration) Reporting IT performance (e.g. open/closed tickets, SLA’s and response/resolution time) A strong track record of relationship management both with internal and external stakeholders. Flexible approach to work, will take calls during weekend to resolve More ❯
with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport More ❯
with blue chip companies and some of the most recognisable high street names and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport More ❯
with blue chip companies and some of the most recognisable names in fashion and offers un-paralleled progression In this role you will be going through support tickets, ensuring SLA's are met, offer support & implementation services to clients, resolve helpdesk issues and provide support on Microsoft Operating Systems. The range of brands you will be liaising and building rapport More ❯
applying patches (e.g. kernel, HRSPs, ST-API, SAP JVM) in line with upgrade/maintenance policies Performing daily system checks and looking for automation opportunities to improve service Maintaining SLA’s for incidents and work requests. Ensuring Customers are updated on actions and progress through to resolution. Working within team framework to provide out of hours support. Responding to out More ❯
involved in collaboration with multifunctional teams (Finance, IT, Logistics, Export Control) in order to manage Customs operations by developing the products/services and operating them to meet operational SLA s. Your mission is to support this cross-functional team and to support the technical and functional roll-out of new tools to support the Business Customs teams. As a More ❯
St. Ives, Cambridgeshire, East Anglia, United Kingdom
M Group
/3rd line mission-critical support to Managed Services customers, working independently and collaboratively with colleagues, the Network Operations Centre, and Field Engineering teams. Prioritising and resolving faults within SLA Updating customers and fault tickets regularly Supporting NOC engineering tasks Delivering system solutions for builds and upgrades Offering technical consultancy for tenders Conducting internal/external training Participating in the More ❯
clients Keep clients up-to-date on any issues Resolve hardware and software faults Installing and configuring computer operating systems and applications Manage client expectations and adhere to support SLA’s Your Skills and Experience 1+ years’ experience providing IT support Microsoft Desktops and Windows Server Active Directory Office 365 Basic networking knowledge Driving license and own vehicle (highly desired More ❯
Bracknell, England, United Kingdom Hybrid / WFH Options
NEC Software Solutions
of application environments with an ability to pick up application support issues Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’s Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers. Qualifications ESSENTIAL SKILLS: Knowledge of Revenues and Benefits software, experience with NEC Revenues More ❯
reading, south east england, united kingdom Hybrid / WFH Options
NEC Software Solutions
of application environments with an ability to pick up application support issues Understand the contractual commitments in place with customers and ensure incidents/problems are resolved within contracted SLA’s Identify and develop opportunities for revenue generation through provision of additional services and solutions to customers. Qualifications ESSENTIAL SKILLS: Knowledge of Revenues and Benefits software, experience with NEC Revenues More ❯
opportunities to learn and develop in your career. Responsibilities: Provide telephone, email and remote access support to users of IT systems across multiple international sites within established and strict SLA's & KPI's Take part in the resourcing of the Guru Bar – IT's user facing facility to offer assistance for anything IT related Maintain timely and quality incident closure More ❯
finance to manage budgets, forecasts, and resource costs. Identify and execute opportunities for cost optimization and efficiency improvements. Ensure contractual compliance and commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure More ❯
finance to manage budgets, forecasts, and resource costs. Identify and execute opportunities for cost optimization and efficiency improvements. Ensure contractual compliance and commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure More ❯
finance to manage budgets, forecasts, and resource costs. Identify and execute opportunities for cost optimization and efficiency improvements. Ensure contractual compliance and commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure More ❯
finance to manage budgets, forecasts, and resource costs. Identify and execute opportunities for cost optimization and efficiency improvements. Ensure contractual compliance and commercial integrity in all engagements. Key Deliverables SLA and KPI compliance across all client accounts Documented and implemented SOPs for all delivery operations Consistent CSAT >90% and high client retention Timely, within-budget completion of all assigned infrastructure More ❯
