276 to 300 of 827 SLA Jobs

up, on operational KPI’s around service excellence and customer satisfaction for own clients and takes immediate corrective actions whenever there is a risk of operational KPI’s or SLA’s not being met. Proactively drives offshoring and nearshoring transition activities for own customers. Ensures that customer documentation such as OPM and control framework is always up to date. Approves … actual client margins vs. targets and takes corrective actions together with delivery teams in case of negative margin gaps. Has a good understanding of the customer contract, billing principles, SLA’s and related service credit schemes. Ensures that all services are accurately billed in a timely manner with PO coverage to ensure a prompt payment from the customer. Resolve any More ❯

standardised Service Catalogue. Ensure integration with enterprise systems (e.g., PagerDuty, Workday, Active Directory) and enforce RBAC. Drive Governance, Compliance, and Audit Management to meet industry standards. Manage Contract and SLA processes to ensure deliverables meet agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills Required: 10+ years’ experience delivering enterprise-scale ServiceNow ITSM More ❯

fantastic opportunity for a warehouse warranty line operative in the services logistics warehouse. You will be supporting our customers with claiming warranty with all vendors within Service Level Agreement (SLA). You will need to have high levels of accuracy, attention to detail and a strong work ethic. Ideally you will have previous experience in administration and warehouse management systems … Despatching all vendors warranty parts back to them ? Maintaining warranty management tool database ? Maintaining SLW Data base tool. (Error-handling) ? Managing the Service Level Agreement. ? Managing all queries within SLA (error handling) ? Using Excel to maintain the reporting for all vendors. ? Maintaining the accuracy on serial number and asset tracking ? Producing delivery notes and producing courier labels from partner websites … Work within SLA for all vendors ? Working to ensure Personal Performance Targets (PPT) are met. ? Maintain high levels of housekeeping. The Ideal Candidate ? Strong attention to detail ? Ability work under pressure to achieve targets ? Strong experience in warehouse practices ? Ability work as part of a team ? Analytical skills, good numerical ability and good Excel with attention to detail ? Has the More ❯

implementation of critical system patches. Performs risk assessment, risk mitigation analysis, vendor trade studies, and appropriate documentation to ensure network services are available according to established Service Level Agreements (SLA). Ensures continuity of operations including disaster recovery Monitors operations and collects and evaluates metrics to manage network services and for inclusion into project KPIs and Service Level Agreements (SLA More ❯

upsell opportunities and quickly become the customer's trusted advisor. The successful candidate will be an integral part of managing customers on behalf of Computacenter, facilitating their service issues, SLA uptimes, reporting, and strengthening the customer relationship through the delivery of the service and providing a positive Customer Experience. You will be stakeholder facing and requires that expectations are established More ❯

upsell opportunities and quickly become the customer's trusted advisor. The successful candidate will be an integral part of managing customers on behalf of Computacenter, facilitating their service issues, SLA uptimes, reporting, and strengthening the customer relationship through the delivery of the service and providing a positive Customer Experience. You will be stakeholder facing and requires that expectations are established More ❯

business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue More ❯

To allocate more complex service issues to the relevant IT Support member • To arrange for external technical support where problems cannot be resolved in house • To ensure that all SLA's are met • To maintain an inventory of computer assets with the aim to have continual stock available(within reason) Experience & Qualifications Knowledge of core enterprise IT systems, infrastructure, and More ❯

Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market More ❯

Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market More ❯

be part of our busy service desk. You will respond to IT incidents via our ticketing system working with colleagues to ensure tickets are completed within the customers agreed SLA’s. Role The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows. Quickly assimilating new technologies, being able to More ❯

the project to meet customer requirements. Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. Engages with third parties to More ❯

and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯

and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯

and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯

and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯

and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯

and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯

and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯

and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯

and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯

complete calls and the details of actions performed to troubleshoot/resolve support calls Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s Identifying trends and critical issues and escalating them to other team members or management, as required To be proactive in identifying areas for improvement and bringing these ideas to More ❯

internal solutions to unmet client needs Respond to routine client queries and escalate issues where needed. Contribute to preparation of business reviews, presentations, and reports. Track account metrics including SLA performance, client satisfaction, and operational KPIs. Support opportunity tracking and contribute to renewal preparation and upsell coordination. Ensure internal systems and documentation are up to date and accurate. Stay current More ❯

and external customers as required by telephone and email. Liaise and work with other departments to deliver projects as required Provide cover for other team members within Configuration Meeting SLA Escalating when required Process and Manage Configuration Failures Customer Satisfaction First point of escalation for queries from ISP, other LTS teams and internal customers Ensure customer satisfaction by communication and More ❯

to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯