276 to 283 of 283 SLA Jobs

running of the FM helpdesk and scheduling team * Planning and coordinating engineers to maximise utilisation and efficiency * Monitoring and improving KPI and SLA performance across reactive and planned works * Ensuring jobs are allocated, completed and closed out within agreed service levels * Identifying process improvements to enhance operational performance and customer … delivery The successful Helpdesk Manager will have: * Previous experience managing or supervising an FM Helpdesk or Service Desk * Strong knowledge of SLA and KPI-driven service environments * Experience scheduling engineers within Facilities Management or Building Services * Excellent organisational skills with the ability to prioritise reactive workloads * Experience using CAFM ...

client satisfaction. Attend weekly operations meetings, client meetings as requested within a professional, effective manner. Manage the clients CAFM systems, keeping within "green" SLA's & KPI's, ensure updates are added and with sufficient data. To assist the Account Manager in completing the Monthly and Quarterly Engineering Report ensuring that … Primary point of contact for all engineering related matters from the client teams. Ensure that the Contract efficiently meets all the relevant KPI & SLA requirements. Taking ownership of the client's needs and purse good communications with the customer in order to build a stable relationship. Always carry ...

fixes for customer incidents, escalating when necessary Customer care - working closely with clients via phone and email, keeping them updated at all stages SLA management - prioritising and managing tickets to meet contractual service levels Documentation - maintaining accurate, up-to-date records in the Help Desk System, including client infrastructure details … troubleshooting steps Collaboration - liaising with 3rd party suppliers to resolve hardware, software and connectivity issues, ensuring SLA targets are met Continuous improvement - contributing to knowledge sharing within the team by updating documentation and supporting colleagues with complex issues What we're looking for Proven technical experience in networking and security ...

Responsibilities Design and implement a vendor performance management framework covering all strategic technology partners Define a standard set of KPIs and metrics (delivery quality, SLA adherence, cost, throughput, roadmap alignment, resourcing, risk) applied consistently across vendors Build processes to aggregate data from multiple sources, including Jira, roadmap/delivery tooling … financial services, telecoms, retail or similar) advantageous Desirable Prior consulting background (Big 4 or boutique strategy/technology consultancy) Familiarity with vendor scorecarding and SLA governance frameworks Experience standing up a PMO or governance function from scratch Contract role, outside IR35, initial 3-6 months assignment, remote first, expect ...

infrastructure and cluster design, and network architecture and performance. Evaluate power, cooling, redundancy, resiliency, scalability, and operational readiness across complex infrastructure programs. Validate SLA feasibility and performance guarantees against real deployment and operating conditions. Determine whether infrastructure and engineering designs can realistically achieve contracted SLAs, utilization targets, revenue assumptions … clusters, and AI compute environments. Strong understanding of networking and interconnect architecture, cloud and hybrid infrastructure, and resiliency and redundancy models. Experience assessing SLA design, operational performance metrics, and deployment feasibility. Proven ability to evaluate technical feasibility alongside commercial and financial implications. Ability to challenge engineering assumptions and independently validate ...

finance; articulate outcomes, milestones, and measurable benefits. Insights and Decision Support Lead complex quantitative/qualitative analyses: throughput/capacity modelling, unit economics, SLA/defect metrics, productivity, and client impacts. Stand up KPI frameworks, dashboards, and narrative packs; track benefits realization versus plan and highlight trade‐offs. AI‐Enabled … operations or risk; able to translate business problems into testable hypotheses and measurable pilots. Strong financial acumen (business cases, benefit tracking) and operational metrics (SLA, throughput, quality, controls). Exceptional written/verbal communication, executive presence, and cross‐functional stakeholder management. Thrives as a high‐impact sole contributor; proactive, accountable ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key departments to ensure successful project delivery while maintaining professionalism and compliance with … Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant ...

pipelines with minimal developer friction and calibrated thresholds to avoid noise. Establish and operate the vulnerability management lifecycle, including scanning orchestration, triage, prioritisation, SLA assignment, remediation tracking, and exception management. Chair the weekly Vulnerability Review Board, making prioritisation decisions on critical and high‐severity findings in collaboration with engineering leads. … monthly meetup cadence, and recognition framework. Developer security toolchain fully operational and integrated into 100% of CI/CD pipelines. Vulnerability management dashboard with SLA tracking, ageing analysis, and trend reporting. Product security engagement model document (trigger points, SLAs, outputs, escalation paths). Security release certification process with standardised decision ...