SLA Job Vacancies

276 to 300 of 814 SLA Jobs

ServiceNow Delivery Manager

Colchester, Essex, United Kingdom
Computacenter AG & Co. oHG
upsell opportunities and quickly become the customer's trusted advisor. The successful candidate will be an integral part of managing customers on behalf of Computacenter, facilitating their service issues, SLA uptimes, reporting, and strengthening the customer relationship through the delivery of the service and providing a positive Customer Experience. You will be stakeholder facing and requires that expectations are established More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Business Technical Services Analyst

Coventry, West Midlands, United Kingdom
TSYS Managed Services
business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize Global Payments' revenue More ❯
Employment Type: Permanent
Posted:

Software Asset Management Analyst(Temporary)

aberdeen, north east scotland, united kingdom
Bilfinger
To allocate more complex service issues to the relevant IT Support member • To arrange for external technical support where problems cannot be resolved in house • To ensure that all SLA's are met • To maintain an inventory of computer assets with the aim to have continual stock available(within reason) Experience & Qualifications Knowledge of core enterprise IT systems, infrastructure, and More ❯
Posted:

Desktop Support Analyst - Bank - City London

City of London, London
Nexus Jobs Limited
Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry’s -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market More ❯
Employment Type: Permanent
Posted:

Desktop Support Analyst - Bank - City London

London, United Kingdom
Jas Gujral
Remote branch support using Remote Assistance -Active Directory user starter/leaver process -Customer facing, support of internal banking staff, VIPs -Maintenance and support of desktops, laptops, Blackberry's -SLA targets -Ad-hoc project involvement Main skills required are: -Experience supporting desktop platforms for banking environments -Experience in operational deployments. Desktop, operating system refresh cycle -Service Desk ticket software -Market More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

IT Support Apprentice

2 The Boulevard Blackmoor Lane, Croxley Business Park, Watford, England
STORM TECHNOLOGIES LIMITED
be part of our busy service desk. You will respond to IT incidents via our ticketing system working with colleagues to ensure tickets are completed within the customers agreed SLA’s. Role The company require a proactive IT Technician with an aptitude for communication and interest in Microsoft infrastructure technologies such as Windows. Quickly assimilating new technologies, being able to More ❯
Employment Type: Advanced Apprenticeship
Salary: £14,722.50 a year
Posted:

Network Engineer - DV Cleared

Basingstoke, Hampshire, United Kingdom
CBSbutler Holdings Limited trading as CBSbutler
the project to meet customer requirements. Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. Engages with third parties to More ❯
Employment Type: Permanent
Salary: £50000 - £55000/annum Bonuses
Posted:

Site Services Lead

Sussex, Wisconsin, United States
Hybrid / WFH Options
QuadMed
and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Site Services Lead

Brookfield, Wisconsin, United States
Hybrid / WFH Options
QuadMed
and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Site Services Lead

Big Bend, Wisconsin, United States
Hybrid / WFH Options
QuadMed
and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Site Services Lead

Muskego, Wisconsin, United States
Hybrid / WFH Options
QuadMed
and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Site Services Lead

Merton, Wisconsin, United States
Hybrid / WFH Options
QuadMed
and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Site Services Lead

Milwaukee, Wisconsin, United States
Hybrid / WFH Options
QuadMed
and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Site Services Lead

Elm Grove, Wisconsin, United States
Hybrid / WFH Options
QuadMed
and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Site Services Lead

New Berlin, Wisconsin, United States
Hybrid / WFH Options
QuadMed
and escalation, while providing feedback to foster a culture of continuous improvement. Maintain strong partnerships with internal and external hardware and infrastructure providers to ensure proper contract support and SLA adherence. Partner with QuadMed and Quad IT to develop, document, and test health center and corporate-wide downtime and recovery processes. Oversee all aspects of the team's project and More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

Customer Support Specialist

Greater Reading Area, United Kingdom
Point of Rental Software
complete calls and the details of actions performed to troubleshoot/resolve support calls Ensuring that all daily tasks are carried out according to the agree procedures and within SLA’s Identifying trends and critical issues and escalating them to other team members or management, as required To be proactive in identifying areas for improvement and bringing these ideas to More ❯
Posted:

Engagement Manager

United Kingdom
NIIT
internal solutions to unmet client needs Respond to routine client queries and escalate issues where needed. Contribute to preparation of business reviews, presentations, and reports. Track account metrics including SLA performance, client satisfaction, and operational KPIs. Support opportunity tracking and contribute to renewal preparation and upsell coordination. Ensure internal systems and documentation are up to date and accurate. Stay current More ❯
Posted:

SC Cleared Configuration Scheduler/Administrator

Hatfield, Hertfordshire, United Kingdom
Hays Talent Solutions
and external customers as required by telephone and email. Liaise and work with other departments to deliver projects as required Provide cover for other team members within Configuration Meeting SLA Escalating when required Process and Manage Configuration Failures Customer Satisfaction First point of escalation for queries from ISP, other LTS teams and internal customers Ensure customer satisfaction by communication and More ❯
Employment Type: Contract
Rate: GBP 14 - 16 Annual
Posted:

Mobile Support Engineer - North and West London

United Kingdom
RM Education
to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Customer Support Engineer - Bordon

Bordon, Hampshire, United Kingdom
Hybrid / WFH Options
RM Education
to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Senior Support Engineer - Bromley

Bromley, Kent, United Kingdom
Hybrid / WFH Options
RM Education
to provide a first-class level of support to education users. Working to ITIL best practices you will strive to work collaboratively with the service desk to meet contractual SLA targets, escalating where appropriate but always ensuring that the customer is kept up to date. The role will suit someone who enjoys solving IT problems through excellent troubleshooting and supporting More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted:

Data and Planning Manager

Northampton, Northamptonshire, East Midlands, United Kingdom
Whistl
MI packs for senior management. Collaborate with IT to scope and build daily operational reporting tools and distribute daily performance reports across internal and external teams. Build and maintain SLA and KPI reports for both clients and internal teams. Develop peak planning documents for multiple fulfilment sites. Interpret customer forecasts to align resource planning. Identify and recommend process and productivity More ❯
Employment Type: Permanent
Posted:

Queue Manager with Security Clearance

Columbia, Maryland, United States
CenCore LLC
facilitation of resource allocation based on work load 6.Coordinating tickets that cross organizational boundaries to ensure customer satisfaction 7.Preparing daily reports on Incidents/Change/Problem tickets and SLA status 8.Preparing summary report on all Major incidents occurring on shift 9.Coordinating resources with teams across disciplines to ensure SLA targets are met 10. Coordinating resolution for high priority tickets More ❯
Employment Type: Permanent
Salary: USD Annual
Posted:

IT Vendor Manager

City of London, London, United Kingdom
Paymentology
This role is vital to our operational resilience and growth, requiring a strong focus on governance, negotiation, compliance, and service excellence. If you bring deep experience in vendor governance, SLA monitoring, and stakeholder engagement within high-availability environments, we want to hear from you. What you get to do: Vendor Performance & SLA Management Define and track key vendor SLAs, ensuring … compliance with contractual obligations. Monitor vendor performance against SLAs and KPIs, proactively identifying risks and issues. Ensure vendors provide root cause analysis and remediation plans for SLA breaches or service incidents. Work with internal teams to escalate vendor-related issues and drive improvements. Governance & Relationship Management Develop and maintain a comprehensive vendor governance framework to ensure delivery of high-quality More ❯
Employment Type: Permanent
Posted:

Software Support Manager

Blackburn, Lancashire, North West, United Kingdom
Erin Associates
staff, and third-party service providers Oversee daily service desk operations, including ticket triage, resolution workflows, and escalations Drive service quality through the continuous improvement of standards, processes, and SLA adherence Build and maintain strong customer relationships, serving as an escalation point and trusted advisor Produce and present performance reports and insights to senior management Identify out-of-scope work More ❯
Employment Type: Permanent
Salary: £45,000
Posted:
SLA
10th Percentile
£25,125
25th Percentile
£28,750
Median
£32,500
75th Percentile
£47,500
90th Percentile
£62,875