276 to 300 of 387 SLA Jobs

that support multiple products and regions. Drive measurable outcomes: define and instrument KPIs (e.g., time‐to‐onboard, straight‐through processing, drop‐off, exception rates, SLA adherence, rework/defects) and iterate based on data. Align stakeholders: manage communication and interlocks across Product, Technology, Operations, and Risk/Compliance to ensure ...

Site surveys Signal troubleshooting Authentication protocols Installation planning Experience with: VLANs VoIP systems Internet connectivity (ADSL, leased lines, etc.) Helpdesk/ticketing systems and SLA environments Rack installations, comms rooms, and structured cabling If you would like to be considered for this position then please contact Tom Rayner on (phone ...

discovery through scaled deployment, including requirements definition, prioritisation, and executive stakeholder alignment Define and govern contractual relationships with telematics vendors, including leading commercial negotiations, SLA frameworks, performance accountability structures, and contract renewals Establish and maintain vendor governance mechanisms to ensure delivery against contractual commitments, data quality standards, and operational KPIs ...

their business growth strategy, before negotiating and agreeing a Search & Staffing Partnership under our EDGE or CATALYST solutions. By offering hiring process analysis, agreeing SLA’s and assisting with employer branding techniques as part EDGE or CATALYST; we embed ourselves within our Partners, working alongside hiring teams & TA departments ...

within agreed SLAs, coordinating the engineering team, and ensuring smooth operational execution. Key Responsibilities: Monitor the ServiceNow platform and ensure tasks are completed within SLA timeframes. Schedule work for engineers and allocate resources efficiently. Arrange travel and accommodation for engineers as required. Prepare monthly costing sheets ready for billing. Manage ...

commercial stakeholders to deliver reporting, insights and performance analysis across a complex logistics network. You’ll own dashboards and reporting packs, investigate delivery and SLA performance issues, identify root causes and turn data into clear commercial recommendations. The role combines structured reporting with ad hoc analysis and requires someone confident ...

modelling (3NF, dimensional modelling, star/snowflake schemas, data vault concepts) Experience designing and operating ELT/ETL pipelines Familiarity with data quality frameworks, SLA monitoring and lineage tracking Experience with Snowflake and dbt Proficiency with AWS Experience with version control, CI/CD and testing Comfortable working in Agile ...

pricing and negotiation strategies that balance growth, margin, and long‐term value. Assess non‐standard deal constructs (ramps, free periods, opt‐outs, minimum commitments, SLA exposure) and recommend practical alternatives. Support large or material opportunities through formal deal review and executive approval processes. Commercial Advisory to Sales ...

positions, fallback clauses, escalation triggers Legal point of contact for the GTM team Triage and turn around RFP/security/legal questionnaires within SLA, working with Security, Finance, and Product as needed Pre-clear known customer paper and common redlines ahead of quarter-end to compress deal times Vendor ...

Why join this team About UNFCU United Nations Federal Credit Union (UNFCU) provides global banking for global citizens. Since 1947, we have been the leading financial cooperative for the UN community, serving more than 240 ...

Microsoft 365, Entra ID, and Intune administration Assist with onsite support visits and project work when required Maintain and update knowledge base documentation Ensure SLA targets and service quality standards are met Identify and escalate potential security incidents Technical Environment Windows Desktop & Windows Server Microsoft 365 Microsoft Entra ID Microsoft … experience in IT Service Desk/IT Support role Strong Microsoft 365 support experience Experience with device troubleshooting and endpoint support Confident working within SLA-driven ticketing environments Strong communication and customer service skills Logical, structured troubleshooting approach Comfortable working independently in a remote environment Motivated to build a long ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements. The role also includes... LFWQ1_UKTJ ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and service improvements click apply for full job details ...

Service Manager, you will be one of four other service managers who oversee the day-to-day delivery of support services, ensuring KPI and SLA targets are achieved while managing escalations, reporting, and xkybehq service improvements. The role also includes Please click on the apply button to read the full ...

necessary. Carrying out the analysis of SERCs data holdings and identifying gaps at least annually in order to inform the following years activities. Undertaking SLA deliverables regarding data extracts in a timely and accurate manner as required by each Service Level Agreement. Providing technical input to the development of SERC ...

DETAILS We are looking for a MOD Strategic Service Coordinator to support high-priority client accounts, ensuring service performance stays on track and SLA and KPI targets are consistently met. This is a hands-on, onsite role where no two days look quite the same. You will be working closely … Logging and managing service calls accurately within internal systems Supporting MOD IT incident management alongside the Service Management team Keeping a close eye on SLA and KPI performance for priority accounts Configuring, preparing, and dispatching printers and related equipment to multiple sites Using procurement routes via IT to support service ...

full sales cycle including prospecting, qualification, proposal development, pricing discussions, and contract negotiation. Collaborate with internal delivery and recruiting teams to ensure successful onboarding, SLA adherence, and client satisfaction. Maintain accurate pipeline, sales forecasting, and CRM documentation. Attend client meetings, networking events, and industry conferences to represent Net2Source and strengthen ...

presentations and conferences. Service and Process Development To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s. Administration necessary to support engineering role. Pro-actively train and support end users and prepare relevant documentation. Equality, Diversity & Inclusion: proAV is an equal ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key dep... LFWQ1_UKTJ ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key dep... LFWQ1_UKTJ ...

internal executives. Core Responsibilities 1. Global Client Ownership & Leadership 2. Strategy & Commercial Direction 3. Cross-Functional Orchestration 4. Product, Technology & Innovation Oversight 5. Governance, SLA & Risk Management 6. Scalable Operating Model & Growth Enablement ...

Lead and assists in troubleshooting and resolving functional problems. Should be well versed in Support process & ensures complete ownership Resolve the tickets within the SLA Obtain transition from incumbent vendor Utilize extensive knowledge of HCM technical tools, including HCM Data Loader (HDL), HCM Extract, BI reporting, Fast Formulas, and Payroll ...

strategy SOC integration and event correlation Incident and event handling workflows Compliance reporting and audit outputs SIEM interoperability and operational analytics Secure SD-WAN SLA rule creation and traffic steering Link health checks and performance optimisation ADVPN architecture and dynamic overlay networking Hub-and-spoke topology design Network segmentation ...

/technical domain. Write papers, articles and case studies and publish them on the intranet. Performance Parameters Contribution to customer projects measured by quality, SLA, ETA, number of tickets resolved, problems solved, number of change requests implemented, zero customer escalation, CSAT. Automation process optimization measured by reduction in process/ ...

solutions to improve building, plant and system energy efficiency. * Manage, rectify and record defects through the Help Desk to ensure all are rectified within SLA timeframes. * Keep the Shift Manager and Operations Manager briefed on all issues and progress. * Raise hazard, incident and flash reports * Use the Log Book System ...