301 to 325 of 558 SLA Jobs

to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. * Deal with customer requests in line with Service definitions and SLA's. * To escalate and manage incidents and requests to vendors in a timely fashion. * Management and documentation of information relating to customer incidents, service requests more »

to resolve technical incidents, service requests, changes or problems relating to "Data Services" portfolio. Deal with customer requests in line with Service definitions and SLA's. To escalate and manage incidents and requests to vendors in a timely fashion. Management and documentation of information relating to customer incidents, service requests more »

to resolve technical incidents, service requests, changes or problems relating to 'Data Services' portfolio. Deal with customer requests in line with Service definitions and SLA's. To escalate and manage incidents and requests to vendors in a timely fashion. Management and documentation of information relating to customer incidents, service requests more »

Desk ticketing system throughout the day to provide effective responses and resolutions to queries or issues. Ensuring that raised tickets are responded to within SLA timescales. to calls or e-mails on the service desk, adhering to strict Service Level Agreements for fault resolutions and service requests completions Provide support more »

requirements. * Technical Capability. Works within a team with in-depth product knowledge without supervision to implement technical best practice. * Service Level. Manages systems within SLA, proposing, identifying improvements and implementing changes to meet service level requirements. * Problem Solving. Takes ownership for obtaining the information required to diagnose and resolve problems. more »

on various forms of equipment Configuring, deploying and support of network equipment Adhering to strict policies and processes around security and data protection Ensuring SLA requirements and Customer Satisfaction metrics are on or above target Creating and maintaining comprehensive and meaningful updates within the ticket handling systems Ensuring the escalation more »

of the world’s subscribers. Key Responsibilities Working with the offsite shared service centre to ensure the transactional requirements are delivered within the agreed SLA’s. Manage the employee life cycle activities for all employees which would include checking and validating payroll inputs for all countries. Manage benefits administration and more »

working towards and IT level apprenticeship at Wise Origin College. Role Ensure all faults are progressed and resolved or escalated within the company's SLA, internally or externally Maintain a knowledge base of any software or hardware problems detected Support users in the use of hardware equipment by giving necessary more »

checked by senior staff. Answering the telephone, responding to emails and updating requests. Provide first line analysis of all IT issues and ensure that SLA’s are met. Keep customers informed of the status and progress of tasks and update tickets. Complete other service-related tasks as required by your more »

review and sign off• Take on case work on an as needed basis• Identify opportunities to use technology to streamline immigration processes• Implement the SLA framework ensuring timely and accurate escalations in line with service level commitments• Employ strong risk management controls in line with legislation and compliance requirements• Adapt more »

closely with the cross-functional team to ensure customer questions and concerns are addressed in a timely manner and in line with their Service Level Agreement and 4GLOBALS core values. Responsibilities include, but not limited to: Manage the implementation of 4GLOBALS web-based solution to the customer including onboarding, training more »

teams To manage the operational function to maximise efficiency considering staff resource, expertise, and service level requirements To proactively be involved in setting internal SLA’s and be accountable to the measures and their success Continually review processes and identify ways in which aspects of the service experience could be more »

Service Level Agreements with application development vendors for specific developments & changes with input from Program/Project Managers, Analysts, Solution Architects and Product OwnersImplements SLA/KPI alignment across the full SDLC for each SOW/SLAMaintain positive relationship with suppliers in pursuit of company’s best interestsManage risk to more »

this Delivery Manager role? · Over 5 years of experience in managing a team. · Experience developing processes within a quality management system. · Ability to develop SLA KPI and OKR. · A technical understanding at a high level for software and hardware. · Good interpersonal and communication skills. What’s in it for you more »

travel to team meets every 6 weeks) The Role Take control of customer service queries via live chat, email, and phone and maintain excessive SLA and customer support standards Manage consumer expectations, making sure they're continually updated on our progress. Dig into purchaser records through writing SQL queries to more »

staff, customer or technical failures to the management team, and responsible for gathering information required to complete the associated fault forms, within an agreed SLA time period, along with ideas to avoid a repeat occurrence - Keeps Technical Event Lead and Team Lead well informed of the status of event support more »

queries through the HR helpdesk ticketing system. Pro-actively responding to queries, providing accurate information, and resolving issues in a timely manner within service level agreement or escalating to HR Systems Manager when needed. Troubleshooting and Issue Resolution: Investigating and troubleshooting technical issues relating to the HR System; collaborating with more »

coordinate recruitment strategies, and manage candidate onboarding and training. Client Management: Innovate service delivery, maintain client relations, prepare manpower plans, and ensure service meets SLA requirements. Compliance Management: Ensure all operations are compliant with company policies and legal requirements. Who We're Looking For: Experience: Minimum 6 months in professional more »

ensuring its smooth operation. Ensure Customer Support requests are dealt with in a timely and effective manner. Monitor Customer Service performance and report on SLA levels and effectiveness. Support and manage incidents, including reporting, resolution, and implementation of remedial action. Support the Partner Integration Manager in activities related to integrations more »

efficiency of incident & service request resolution, blameless post-mortems, and problem records. Leading the team to ensure service tickets and incidents are resolved within SLA and effectively passed on to product teams, where L3/L4 support is required. Driving several cloud compliance framework controls such as Annual DR and more »

Desk ticketing system throughout the day to provide effective responses and resolutions to queries or incidents. Ensuring that raised tickets are responded to within SLA timescales. Day to day incident management and proactive monitoring of IT Security Systems and associated platforms and components Proactively managing the security landscape for our more »

will include: Processing completed installations and submitting for payment Raising invoices on submitted jobs Contacting and dealing with customers Adhering to client and company SLA’s Uploading documents onto bespoke systems Updating all client portals throughout the process and ensuring trackers are up to date Calling sub-contractors and engineers more »

Role details: * Liaising with teams across both group and local teams to gain an understanding of how teams operate and their performance * Establish reporting & SLA capabilities, reporting on performance metrics * Take an active role in implementing contract renewals calendar and tracking till completion * Drive a performance culture with 3rd parties more »

and across the clustersOversees the planning, deployment, and maintenance of IT systems, networks, and applications to ensure optimal performance and reliability.Services Management:Ensures that SLA performance are aligned and communicated to the business leadership team. Liaises for that purpose with cluster IT team, Service Integration Manager and vendor Service Manager.Manages more »

needs of all sales agents are being met and coaching is targeted on the correct areas of development. Feedback on all QA calls within SLA dealing with any queries in line with business process. Lead on daily meets with Sales team management Deliver all monthly performance reviews to team members more »