301 to 325 of 727 SLA Jobs

stakeholders you enhance our service offerings and productivity through consultancy and local adoption activities. Incident/Request Management: Support and manage the Incident/Request management processes to ensure SLA's are met and drive continuous improvement through trend analysis Site Experience: You drive and enable standard workplace infrastructure,through global/local projects and deployments in collaboration with product More ❯

of the RTGS service. The primary focus of the role is: Monitoring of supplier performance and contract compliance for RTGS Technology contracts. This will involve activity such as reviewing SLA/KPI information, relationship management, supplier development and participating in regular performance meetings with suppliers. (30%) Develop and maintain relationships with a broad range of colleagues throughout the Bank to More ❯

the highest level • Develops and maintains in depth working knowledge of minimum 1 or 2 Semperis primary product(s) assigned to support. • Monitor the Support Queue to ensure all SLA are being met. • Experience with Active Directory Management (users/groups, schema knowledge, LDAP, Group Policies, SysVol, Enterprise Administration). • Experience with Cloud technologies like Azure, AWS, and Google. • Tracks … Basic knowledge with analyzing TCP-dumps, Wireshark. Business Experience • Troubleshoot technical and operational issues to maintain customer satisfaction at the highest level. • Monitor the Support Queue to ensure all SLA are being met. • Tracks and updates all customer support issues and periodically provides updates within the case in CRM platform like Salesforce. • Create Knowledge base articles on regular basis to More ❯

services quickly Monitor and support Incident Management across environments Develop and maintain SOPs, troubleshooting guides, and contact databases Define and track performance metrics (MTTR, MTBF, repeat incidents) Provide daily SLA reporting and support CIO-level briefings Maintain and update the knowledge base with incident and resolution data Identify areas for documentation and process improvement Manage ticket queues and escalations related More ❯

DoDEA leadership and other stakeholders. Manage contract staff, including scheduling, resource allocation, and performance oversight. Support program review briefings, including analysis of progress toward milestones, issues, risks, and service-level agreement compliance. Maintain project documentation and ensure secure handling of Government Furnished Equipment (GFE) and sensitive information. Ensure that key personnel meet all required certifications and maintain current clearance levels. More ❯

SOPs, seeking their guidance when necessary. You maintain detailed records of your assigned tasks and utilize standardized reports to prioritize your work, ensuring you meet Quality, Productivity and Service Level Agreement targets. You may identify opportunities for improvement and collaborate with partner teams to explore ways to reduce manual effort, such as automating reports using Excel queries. You share feedback More ❯

concept is desirable. Experience with build automation, test driven development, continuous integration and delivery Experience with Relational and non Relational Databases Previous SRE experience including knowledge about SLO/SLA/SLI and error budgets, is advantageous Experience working or familiarity with one public cloud (AWS, Google or Azure) Preferred skills whatll get you noticed! Experience in application and system More ❯

while providing recommendations to the Sponsor and program managers regarding the complete expense of funding allocations. Work with Sponsor lead finance officer to initiate/coordinate funding actions (BCRs, SLA agreements, IAAs) , create/submit funding documentation, brief management on financial status of contracts and service level agreements. Conduct interagency funding transfers. Monitor program obligations and expenses. Generate interagency Agreements More ❯

offerings for StoneX Payments. Support the team in their day-to-day deliverables. Ensure Client Management activity and projects for StoneX Payments is carried out within the agreed service level agreement with all internal stakeholder and clients. Provide Clients with day-to-day support, including managing the support queue and initial triage. Provide escalation support to the Client Support team More ❯

the Microsoft Cloud. We are fast growing team, but we make sure we are committed to remain agile. Customer first, nurturing trust, high responsiveness, automation, SLO/SLI/SLA, blameless post-mortem, observability, monitoring, alerting, and toil reduction form the foundations of our code and we work with teams across Microsoft and external customers to ensure success. We work More ❯

with operational delivery, invoicing accuracy, and client KPIs. Performance Reporting Produce and distribute clear, actionable reports and dashboards on: Planned vs Actual manned hours Shift fulfilment and attendance rates SLA performance across all contracts Provided vs Invoiced hours , with root cause analysis for variances Deliver reports daily (tactical), weekly (trend), and monthly (strategic/board level). Collaborate with the More ❯

to gain a good understanding of SQL databases, Citrix networking, customer product installations and Crystal reports to resolve issues. Role Challenges: Managing your own workload against customer and internal SLA's. Maintaining a high level of attention to detail and accuracy is required, ensuring all parties are continually informed. Succeed in a fast-paced environment where no two days are More ❯

to leadership. Serve as the budget point of contact for departments and HQ support. Conduct meetings and present data to groups of 15-30 people. • Systems and Tools: Use SLA Workflow, Sponsor Financial Systems Reporting Software, and other tools. Advanced Excel skills required (pivot tables). Familiarity with Tableau or willingness to learn. • Reporting and Compliance: Support the Program Budget More ❯

issues in the initiation, planning and execution phases of different IT related projects to make sure that the projects are delivered in-time and as per expectations Maintaining agreed SLA levels and assuring Quality of delivery at all times Key responsibilities: In Depth and proven experience of Audio/Video equipment Possess a valid UK driving license as there will More ❯

to give users the best experience possible, regardless of the situation. You will be someone who holds themselves to the highest possible standards; not happy to merely meet an SLA, you will move with urgency to resolve customer requests because that's how you create exceptional customer experience and exceed expectations. Have strong problem solving technical and analytical skills, you More ❯

Infrastructure-as-Code, CI/CD QA - Practical TDD, BDD Experiences in payment domains Proven track record in developing and maintaining mission-critical, high-load production systems with 99.999% SLA Proven experience in supporting rapid and agile product deployments across different environments - dev, test, stress-testing, staging/production. Your attributes Loves challenging the status-quo Ability to work autonomously More ❯

or product enablement efforts by surfacing customer insights, blockers, and usability trends. What Success Looks Like Consistently high CSAT scores from support interactions. Quick response and resolution times within SLA across all channels. Demonstrable reduction in churn risk through proactive support and issue resolution. Well-maintained CRM hygiene and updated documentation/playbooks. Clear feedback loops with Product, CS, and More ❯

day to day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI's and SLA's. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to projects and technical challenges. What will More ❯

ITIL best practice. Build business cases, conduct resource estimation, and oversee service performance. Lead stakeholder engagement across departments and regional offices. Coordinate service management activities, ensuring supplier performance and SLA compliance. Develop and implement service improvement plans across ICT operations. Key Skills & Experience ? Strong Business Relationship Management and Service Delivery Management experience Proven ability to engage senior stakeholders across complex More ❯

and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA's. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯

systems. Unit 4 is supported by in-house IT & Digital teams that operate ITIL 4 service management processes and are structured into: Service Delivery (service requests, incidents, problem management, SLA/KPI reporting and supplier relationship management) Service Improvement (change requests, release management & business relationship management) The teams will be delivering improvements and efficiencies through optimisation of our system by More ❯

and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯

a cross-functional procurement team (including vendor and sourcing specialists). Vendor & Partnership Management Manage complex vendor relationships across hardware, software, cloud, security, and telecom. Oversee vendor compliance with SLA, SOC 2, and other applicable frameworks. Maintain partnership requirements (e.g., Microsoft, Dell, Cisco), including certifications and revenue thresholds. Procurement Operations Oversee all procurement lifecycle activities: assessment, process, negotiation, order fulfillment More ❯

suppliers. Experience implementing contract from local or national frameworks. Either CIPS qualified or with the relevant supplier and contract management experience. Experience of using KPI's and/or SLA's to drive improved supplier performance. Awareness of Information Management and Cyber Security essential. Strong verbal and written communication skills to liaise confidently across the team Strong MS Office skills. More ❯

and communication abilities, capable of managing cross-functional virtual teams. Demonstrated resilience under pressure and decisiveness in complex scenarios. Skilled in prioritising multiple high-priority issues simultaneously without compromising SLA commitments. Ability to balance the demand for high availability and performance against the need for rapid delivery of technology changes and improvements. Benefits Attractive salary ranging from £65,000 to More ❯