326 to 350 of 651 SLA Jobs

will have experience dealing with escalations and complex cases. Experience drafting detailed internal Enhanced Due Diligence reports. You will be able to demonstrate examples of working to and achieving SLA's and KPI's. Ideally have experience working with several different digital verification companies. Confident in suggesting potential improvements and efficiencies to processes to your team leader. Strong data analytics … team leader. Stakeholder Management: Assist in managing internal stakeholders balancing expectations from internal teams with the need to achieve compliance with company policy and regulation. Performance Management: Achieve departmental SLA's for reviewing cases as well as personal KPI's. Collaborative Communication: Build strong relationships with internal stakeholders, sharing insights and fostering a culture of ongoing monitoring risk management. Process … abreast of upcoming regulation change and assess how it may impact upon departmental tasks. Time Management: Have strong organisational skills and be able to deliver quality work within departmental SLA's. Your Story: Preferably 1 year of experience working in Onboarding analyst roles in payments and or business banking. Ideally hold an AML qualification such as ICA or ACAMS or More ❯

of the RTGS service. The primary focus of the role is: Monitoring of supplier performance and contract compliance for RTGS Technology contracts. This will involve activity such as reviewing SLA/KPI information, relationship management, supplier development and participating in regular performance meetings with suppliers. (30%) Develop and maintain relationships with a broad range of colleagues throughout the Bank to More ❯

be accomplished and design a plan to achieve the desired results Team Management - Ability to delegate, motivate, mentor, develop and manage team to achieve objectives. Manage external resource against SLA and operational metrics Budget Management - Ability to project and present annual operation Expense and Capital budget in departmental budget process Essential Criteria Bachelor's degree in Information Technology, Computer Science More ❯

high availability, security, and performance. Lead and participate in the development and implementation of new digital projects and system upgrades. Oversee service requests and incidents using ITSM tools, ensuring SLA compliance and stakeholder satisfaction. Coordinate change management and release activities, including liaison with external advisory boards. Deliver innovative IT solutions aligned with organisational goals and ensure compliance with ISO More ❯

high availability, security, and performance. Lead and participate in the development and implementation of new digital projects and system upgrades. Oversee service requests and incidents using ITSM tools, ensuring SLA compliance and stakeholder satisfaction. Coordinate change management and release activities, including liaison with external advisory boards. Deliver innovative IT solutions aligned with organisational goals and ensure compliance with ISO More ❯

directed by Telecoms/UC Network/Systems Engineers. Installation and maintenance of new or existing network equipment as directed by Telecoms/UC Network Engineers. Work to agreed SLA's and monitor compliance. Participate in out of hours on call rota when applicable. About us At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with More ❯

processes are delivered in accordance with agreed policies, procedures and within our Service Level Agreements. Ensure all activities are accurately logged & updated on the relevant case management systems to SLA and standard operating procedures. Maintain professional working relationships within the broader People Relations Team, HR & People Services, CFU HR, Legal, Ethics, Corporate Investigations and the wider business to effectively support … each stage. Extensive experience of managing cases in line with relevant Employment Law and ACAS Code of Practice Extensive experience working in a fast paced case environment and to SLA’s Adept at using data as part of case work to obtain broader insights into the case/issues Able to develop and deliver ER related training to all levels More ❯

via Heat software Build IS Devices to an agreed standard, laptop, desktops and mobiles. Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA’s Provide up to date documentation, when producing or changing IT networking, hardware or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act More ❯

via Heat software Build IS Devices to an agreed standard, laptop, desktops and mobiles. Log faults with 3rd party maintainers, following up and ensuring resolutions are completed within agreed SLA's Provide up to date documentation, when producing or changing IT networking, hardware or software configurations Assist with conception, design and implementation of any new or enhanced IS Systems. Act More ❯

across all operational reporting. Reporting & Dashboarding + Build and maintain clear, accessible dashboards to track KPIs across service, risk, and complaints functions. + Deliver insights on areas such as SLA performance, fraud trends, QA scores, complaint volumes, vulnerable customer tracking, etc. + Ensure reports are timely, trusted, and action-oriented. Data Consolidation & Integrity + Consolidate disparate datasets from multiple systems More ❯

implementation technical and consultative support, that is prompt, friendly, and accurate, to our Enterprise clients via email, phone, and chat Develop ticket management strategies and ensure alignment to the SLA Provide platform configuration and data management services to our clients and partners Troubleshoot reported product and publisher issues to diagnose and deliver accurate, valid, and complete information to our customers More ❯

development as an IC or manager. 3+ years of team management experience. Excellent communication skills. Strong debugging and troubleshooting skills. Ability to solve complex problems independently. Understanding support processes-SLA, ticket handling, monitoring, metrics. Proven scripting and automation skills. Understanding of the deployment lifecycle from design to deployment. PREFERRED QUALIFICATIONS Knowledge of at least one high-level programming language. Hands More ❯

budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a More ❯

implementation technical and consultative support, that is prompt, friendly, and accurate, to our Enterprise clients via email, phone, and chat Develop ticket management strategies and ensure alignment to the SLA Provide platform configuration and data management services to our clients and partners Troubleshoot reported product and publisher issues to diagnose and deliver accurate, valid, and complete information to our customers More ❯

the progress of the calls from inception to resolution and to keep customers informed of the progress of their queries 5. Resolve incidents and service request tasks within agreed SLA timescales and to continue to work with the Service Desk Manager and customers on breached calls where the resolution falls outside of agreed targets. This also includes logging, reporting and More ❯

technical service delivery Plan and manage workload on shift; scheduling works based on priorities to ensure completion of PPM's/CM's and reactive work orders within defined SLA's; highlight any concerns to TSM Ensure high degree of communication at shift handover via verbal handover period, shift log book, email and status board Liaison with other FM Workplace … workload status using maintenance management system (Real Suite) Submit monthly status to TSM as contribution to the client monthly report to include any problem areas I HSE issues I SLA highlights Experience & Skills Required: Essential City & Guilds Electrical Competency Parts 1 & 2 or equivalent Good building services knowledge Critical Environment Experience Good Customer relationship skills Working knowledge of "Permit to More ❯

let’s start the conversation. Key Responsibilities: Service Delivery Management: Oversee the day-to-day operations of the technical support team, ensuring all service requests are addressed within customer SLA’s and maintaining high standards of service delivery. Team Management: Lead, mentor, and develop the technical support team, providing guidance and support to enhance their skills and performance. Customer Facing More ❯

key feature of this role, and the role requires that the individual should be able to manage their time to provide successful outcomes per the account KPI's/SLA's What you will need : The ability to use project management tools such as Microsoft Power BI or SmartSheet online project management tools would be an advantage. An interest in … key feature of this role, and the role requires that the individual should be able to manage their time to provide successful outcomes per the account KPI's/SLA's Minimum GCSE Level 5 in Maths, English and Science At EMCOR UK, we embrace and celebrate diversity in all its forms. We welcome applicants from all backgrounds and experiences More ❯

needed. Key Responsibilities Manage and resolve 2nd line support cases, including hardware/software troubleshooting and remote configurations. Support 1st line with overflow calls and mentoring. Ensure timely updates, SLA adherence, and clear documentation. Escalate complex issues with adequate context to 3rd line or Field teams. Promote ITIL best practices and contribute to continuous service improvement. What You'll Need More ❯

SOAP/REST) * Contributing to the continuous improvement of development processes and methodologies * SDLC and associated methodologies followed * Issues resolved or escalated in a timely manner in alignment with SLA * Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code commentsand clear code. * Ensure customer impacts are assessed and addressed in the design and delivery of solutions * Proactively More ❯

challenge within a fast growing ever changing role. This role will be responsible for the following, plus more: Managing support-related resources, NetSuite Support Configuration, development of support knowledgebase, SLA reporting, upskilling and half-yearly customer satisfaction survey Analysis of complex issues to find resolution Undertake Netsuite customisations, integrations, workflows and scripts Migration of acquired businesses, using Ipaas tool, integrating More ❯

challenge within a fast growing ever changing role. This role will be responsible for the following, plus more: Managing support-related resources, NetSuite Support Configuration, development of support knowledgebase, SLA reporting, upskilling and half-yearly customer satisfaction survey Analysis of complex issues to find resolution Undertake Netsuite customisations, integrations, workflows and scripts Migration of acquired businesses, using Ipaas tool, integrating More ❯

Health, Environmental, and Quality (SHEQ) standards. Key Responsibilities include: Field Deployment & Maintenance: Provide first-line maintenance and field deployment support, including new build activities, responding to maintenance calls within SLA, fault finding, and hardware replacement with TAC assistance. Installation & Commissioning: Perform installation and commissioning duties in project and maintenance environments. Timely Response: Ensure timely intervention to meet SLA requirements. On More ❯

liability claims for insurer and insured client. Key Duties & Responsibilities for our Data Analyst: Review and analysis of management information reports for our Insurer Clients Review and analysis of SLA compliance Review and analysis of internal metrics General office duties Essential Skills and Experience Required for our Data Analyst: Strong administrative and organisational skills with excellent attention to detail Ability More ❯

into everything we do. Carry out onsite configuration, repair and installation of all devices including AV hardware and Airwave radios to maintain the Forces' IT infrastructure in accordance with SLA's project demands and information security requirements. Manage, maintain, diagnose and rectify problems using complex troubleshooting solutions to diagnose and resolve issues and managed 3rd party suppliers as needed in More ❯