326 to 350 of 775 SLA Jobs

client roadmaps and compliance requirements. Operational Excellence Develop and maintain runbooks, playbooks, and standard operating procedures. Track performance against response times, detection accuracy, and SLA adherence, and act on trends to reduce noise and improve efficiency. Partner with Advanced Services on detection engineering, automation, and tooling, including EDR/ ...

client roadmaps and compliance requirements. Operational Excellence Develop and maintain runbooks, playbooks, and standard operating procedures. Track performance against response times, detection accuracy, and SLA adherence, and act on trends to reduce noise and improve efficiency. Partner with Advanced Services on detection engineering, automation, and tooling, including EDR/ ...

term customer relationships. Key Responsibilities Lead, mentor and develop the Service Delivery team. Manage the delivery of Managed Print and IT Managed Services. Ensure SLA and KPI performance targets are achieved. Act as the senior escalation point for customers and internal teams. Conduct customer service reviews and strengthen client relationships. ...

team culture. Conduct regular performance reviews and coaching sessions. Service Desk Management Oversee daily Service Desk operations. Ensure tickets are managed effectively and within SLA targets. Monitor queues, workloads and escalation paths. Coordinate responses to high-priority incidents. Maintain excellent documentation and ticket quality standards. Customer Service & Escalations ...

Delta Lake, Spark, Kubernetes, Kafka, Click House, and/or Presto/Trino. Experience building large-scale batch and streaming pipelines with strict SLA and data quality requirements. Must possess excellent communication, analytical, and problem-solving skills. Demonstrated experience working with diverse data sets and frameworks across multiple domains-financial ...

outcomes and remediation. Ensuring to deploy all client objectives and goals across the company. Managing the performance and activities of the business against client SLA’s. Creation of the best-in-class services industry within this sector. Competitor activity – understand who is doing what in the marketplace. New product needs ...

computer room air handlers, building monitoring systems, etc. Perform root cause analysis of equipment failures and troubleshooting of facility within internal Service Level Agreements (SLA). Provide training and guidance to Engineering Operations Technicians and are responsible for working with Facility Manager (FM) to set team culture. Create and deploy ...

computer room air handlers, building monitoring systems, etc. Perform root cause analysis of equipment failures and troubleshooting of facility within internal Service Level Agreements (SLA). Provide training and guidance to Engineering Operations Technicians and are responsible for working with Facility Manager (FM) to set team culture. Create and deploy ...

technical stakeholders A collaborative, team-first mindset aligned with our values of being Humble, Hungry, and Smart Experience working to formal incident management and SLA frameworks, and improving them Experience with observability and monitoring tooling (CloudWatch, Grafana, Datadog, or similar) Experience picking up an unfamiliar codebase and making it dependable ...

updates, and closing orders off promptly to maintain an accurate commercial position. Raise purchase orders for third-party Professional Services accurately and within agreed SLA timeframes. Reconcile contractor and agency-worker timesheets against open purchase orders and invoices to support accurate, timely payment. Create, issue, and manage client sign ...

this senior role you will own platform maturity, drive continuous improvement, and collaborate across business units to ensure enterprise-wide efficiency and strong SLA adherence. You will also train user champions and document best practices to sustain knowledge sharing. #J-18808-Ljbffr ...

evaluation criteria and multi-option worked solutions. Direct Contract Ownership: Draft and negotiate commercial schedules, Statements of Work (SOWs), Master Services Agreements (MSAs), and SLA terms directly—ensuring the legal department has a clean framework for final sign-off without creating bottlenecks. Risk & Compliance Management: Ensure vendor contract terms protect ...

technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune. Escalated complex issues to senior engineers or third-party providers while meeting SLA targets. Maintained IT documentation, knowledge base articles, and asset records. Assisted with IT projects, Microsoft Teams/video conferencing support, and user training. Delivered excellent customer ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

effective operation and performance of your service area and supporting performance acrossthe wider regional team Working with the Regional Service Manager to monitor SLA compliance across the team Maintaining high standards of workmanship, both personally and across the team you support Maintaining a professional appearance and conduct that reflects ASEL ...

management functions to ensure aligned delivery, transparency, and issue resolution throughout the mobile lifecycle. The role requires strong coordination skills, managing incident queues and SLA’s, deep technical knowledge of mobile automation tools, and a commitment to delivering secure, standardised, and high-quality end-to‐end mobile services. What ...

combine people leadership with operational excellence, including: Leading, coaching and developing a high‐performing team of Customer Care Advisors Driving service performance through SLA achievement, ticket management and customer satisfaction Creating a positive, supportive culture where people can develop and perform at their best Managing escalated customer issues and major ...

role will be measured by: Delivery of cost savings and cost avoidance. Spend under procurement management. Successful implementation of category strategies. Supplier performance and SLA achievement. Contract coverage and renewal management. Effectiveness of sourcing and tendering activities. Procurement cycle times and stakeholder satisfaction. Compliance with procurement policies and processes. Supplier ...

evolving in real time. Adaptability, intellectual curiosity, and a strong builder mentality. Familiarity with service management methodologies such as ITIL, service catalog design, SLA frameworks, and incident/request workflows. Experience with tools in categories such as ITSM, ESM, ticketing, knowledge management, identity, or workflow automation. Background supporting displacement ...

unit portfolios to maintain balanced workloads, manage external contractors, coordinate with insurance auditors, and drive repair teams Manage service capacity, implement and monitor Ops SLA dashboards around breakdown handling, client & contractor satisfaction, repair times etc. Review of customer contracts and requirements, preparation and follow-up of technical questions, follow ...

responsible for maintaining and upgrading electrical systems, ensuring optimal performance and safety across our client sites. Key Responsibilities Respond to breakdown maintenance requests within SLA timelines. Maintain and repair modular UPS systems and diagnose power quality issues. Conduct risk-focused maintenance and monitor critical systems. Provide emergency response and elevate ...

developer experience, platform product management or an equivalent cross-consumer role, ideally in regulated financial services. Demonstrated experience defining and running enterprise data contracts — SLA design, versioning, deprecation and change communication — with multiple consumer teams. Working knowledge of modern data-consumption patterns (REST/GraphQL APIs, event streams, Data Mesh ...

incident from ticket creation through to resolution, provide customer updates and liaise with internal teams to drive the resolution of the incident within SLA times. Plan and organise customer onboarding sessions and workshops, and deliver training on Advanced Infrastructure products. Provide product technical support to our customers via in-person ...

line technical faults Escalating issues in line with company policy where required Administering customer accounts and supporting the sign-up process Monitoring third-party SLA compliance and processing relevant actions Managing service abuse cases Contributing to a safe, environmentally responsible working environment About You We're looking for someone with ...