326 to 350 of 712 SLA Jobs

identify and implement changes to improve the performance of the system. Create and update in-house SQL extracts. Optimize batch processing to decouple margin types and reduce business/SLA impact when failures occur. Key Requirements: Previous experience upgrading and supporting the TLM Collateral Management application for OTC derivatives, repo, and SBL margining. Understanding of a bank's collateral management More ❯

infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯

infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯

infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯

infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯

infrastructure and ICT solutions that meet stringent operational demands. Produce and maintain comprehensive system documentation, including configurations, network maps, and process workflows. Collaborate closely with third-party suppliers, ensuring SLA compliance and speedy resolution of issues. After training, contribute to the 24/7 on-call rota (one week every four/five weeks), supporting critical incidents and emergencies. Work More ❯

manages and monitors systems in air-gapped regions. This would involve deep diving anomalies, addressing scaling needs, and using this data to ensure our services maintain a 100% uptime SLA! We do all this through existing tools and when required, we build or update tools typically written in Python or Ruby. The most exciting part of this role is working More ❯

Full time (35 hrs/wk), permanent Based Horizons (Reading, Berkshire) with up to 2 days per week working from home Salary circa £26,000 pa plus benefits Applicants are required to submit a current CV, cover letter or email More ❯

Since its inception, Aventum Group has sought a different approach to insurance. We are on a mission to be the 'most inspiring specialty (re)insurance group in the world'. At the heart of Aventum are our people. Working together More ❯

Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯

Job title: Helpdesk OSD analyst Location: Hybrid (3 days on-site in Manchester) Duration: 6 months Pay Rate: £250 per day Are you a proactive and technically skilled analyst with a passion for service excellence? We're recruiting for a More ❯

and detailed troubleshooting to provide quality support to the client, and minimize escalations Participate in knowledge transfer activities as required Work in accordance with NiCE support process, procedures, contractual SLA's Document all interactions related to services requests (SRs) in NiCE Support System in accordance with SLA Have you got what it takes? Must have experience working with Linux. Minimum More ❯

and detailed troubleshooting to provide quality support to the client, and minimize escalations Participate in knowledge transfer activities as required Work in accordance with NiCE support process, procedures, contractual SLA's Document all interactions related to services requests (SRs) in NiCE Support System in accordance with SLA Have you got what it takes? Must have experience working with Linux. Minimum More ❯

for Chip and Pin, Passbook printers, check book etc preferred. Excellent customer Facing skills and previous use of Customer Call Management systems essential to manage customer calls within to SLA LA International is a HMG approved ICT Recruitment and Project Solutions Consultancy, operating globally from the largest single site in the UK as an IT Consultancy or as an Employment More ❯

troubleshoot issues, and drive incidents to closure Monitor all environments for operational impacts Escalate critical issues per defined procedures Define and report metrics (MTTR, MTBF, repeat incidents) Deliver daily SLA and KPI reports by 7:30am for leadership review Maintain and audit operational documentation quarterly Identify and drive process and documentation improvements REQUIREMENTS: 3+ years with monitoring tools such as More ❯

Good Configuration skills Follow processes and documentation Manage workload and helpdesk tickets using internal helpdesk system Able to work with Application providers and ensure smooth running of systems and SLA's are adhered to Deliver key areas of internal changes ie online documents, workflows & products Continuously review & improve application support processes and ensure that documentation is kept updated Due to More ❯

identifying performance trends and taking action when necessary to stop problems arising Liaise with 3 rd party suppliers, ensuring issues are escalated and dealt with as necessary and to SLA Manage all system access requests Own application/system documentation and the data repository that holds that information (i.e. SharePoint) Provide technical support to the application architect and project services More ❯

and continuous communication with all stakeholders, including suppliers, clients, and internal teams. Facilitate regular meetings, updates, and feedback loops Performance Monitoring : Track and report on programme performance, including KPIs, SLA performance scores, and continuous improvement opportunities. Use balanced scorecards for monthly and quarterly reviews Resource Management: Ensure the right capability and capacity of resources assigned to the programme. Manage resource More ❯

and continuous communication with all stakeholders, including suppliers, clients, and internal teams. Facilitate regular meetings, updates, and feedback loops Performance Monitoring : Track and report on programme performance, including KPIs, SLA performance scores, and continuous improvement opportunities. Use balanced scorecards for monthly and quarterly reviews Resource Management: Ensure the right capability and capacity of resources assigned to the programme. Manage resource More ❯

and continuous communication with all stakeholders, including suppliers, clients, and internal teams. Facilitate regular meetings, updates, and feedback loops Performance Monitoring : Track and report on programme performance, including KPIs, SLA performance scores, and continuous improvement opportunities. Use balanced scorecards for monthly and quarterly reviews Resource Management: Ensure the right capability and capacity of resources assigned to the programme. Manage resource More ❯

MTBF, MTTR, OEE, etc.) trends across assets. - Develop automated reporting through advanced SQL and Quicksight to provide RME leadership with actionable insights, trends and analysis around equipment uptime, failures, SLA performance, and other key metrics. - Provides guidance to maintenance teams and field technicians on equipment maintenance and complex issue troubleshooting and resolution, interacting directly with functions like Engineering, Operations, and More ❯

Information Security and Compliance function’s strategy and goals • Participate in Quarterly Business Reviews with our security tooling vendors. Providing feedback to the vendors on product features, feature requests, SLA and reporting requirements • Coordinate with different teams to ensure the organization’s information security posture is maintained and improved. • Conduct regular Technical Readiness Reviews and risk assessments to identify potential More ❯

to conduct research into application development issues and products Strong analytical skills including troubleshooting and integration of IT services. Ability to collaborate with IT team to maintain standards and SLA’s. Ability to critically analyze a symptom, diagnose a fault, plan and take appropriate action Behavioral and managerial competencies: Ability to work decisively under heavy workload considering the criticality, urgency More ❯

and customer support Drive process optimisation and efficiency across the full service lifecycle Act as the senior escalation point for complex technical issues, ensuring timely resolution Monitor and enhance SLA and KPI performance to exceed client expectations Implement scalable service delivery processes as the business grows Partner with Engineering and Commercial teams to provide credible technical input on solutions and More ❯

remote and on-site technical support and troubleshooting assistance • Collaborate with system sales teams, project managers, engineering teams and the service desk to deliver accurate fault resolution within service level agreement of the contract. • Conduct system handovers, testing, and customer training to ensure full functionality and client satisfaction • Maintain detailed service reports, system documentation, and issue logs • Provide remote and More ❯