426 to 450 of 718 SLA Jobs

ensuring alignment with organisational goals and best practices are adhered to. Identify potential risks and vulnerabilities within the cloud environment, Collaborate with key stakeholders and internal teams to establish SLA and KPIs that facilitate a stronger governance and security posture of the cloud environments. Ensure strict adherence to established cloud standards, principles, and best practices. Establish cloud training programs to More ❯

IT services. Key Responsibilities: Lead and mentor a small team of infrastructure engineers Troubleshoot and resolve complex technical issues (network, server, hosting) Analyse infrastructure performance and produce client-facing SLA reports Drive improvements in system architecture and operational processes Recommend future infrastructure strategies to support business growth Technical Requirements: We're looking for a solid technical leader with expertise in More ❯

issue engineer's uniform.* Production of monthly performance report.* Management of Contract performance schedule.* Chasing subcontractors' reports/schedules* To achieve the teams agreed performance targets and ensure that SLA's are met FM SCHEDULER SKILLS & KNOWLEDGE: * IT Knowledge:o MS Officeo CAFM Systems ESSENTIAL FM SCHEDULER EXPERIENCE: * Previous experience in a customer facing role (Customer Services, Admin, PA, Project More ❯

workflows and contribute to process improvements. Willingness to handle sensitive content responsibly. PREFERRED QUALIFICATIONS Experience with databases (SQL, MySQL, ETL) and large data sets. Experience managing operational processes with SLA responsibilities. We support an inclusive culture. If accommodations are needed during the application or onboarding process, please visit Amazon is an equal opportunity employer, valuing diversity and inclusion. More ❯

experience, the company's consultative approach has redefined industry standards, ensuring businesses receive proactive, tailored security solutions. With a dedicated support team known for exceptional issue resolution and strict SLA adherence, organizations can trust in a security partner that prioritizes protection and continuous innovation. The company is in search for a skilled L3 SOC Analyst to join the growing team. More ❯

including HMRC, IFAs, and the DC administration provider. Key Responsibilities: Perform, check, and review calculations across a range of DB pension processes, including retirements, deaths, and transfers out. Ensure SLA adherence by working closely with administrators and peers. Support calendar events, ad-hoc projects, and process improvements. Provide technical support and guidance to team members. Liaise with Client Relationship Management More ❯

We offer opportunity, unique challenges, and clear-sighted commitment to the mission. SPA: Objective. Responsive. Trusted. Our group, the Joint Defense Support Group within SPA's Sea Land Air (SLA) Division, supports the Surface Community and components of the United States Navy by providing program management, requirements management, force development, and readiness support in Washington DC and the Fleet concentration More ❯

that meet business requirements through strong KPIs dashboards. Provide ongoing support and maintenance for digital asset management. Conducts gap analysis of both existing and potential systems and solutions. Ensure SLA's and KPI's are continually reviewed, and expectations are met. Skills Required: Strong analytical skills and the ability to analyze complex business processes and interdependencies Deep understanding of DAM More ❯

action/activity/engagement, and anticipate the outcome Fluent in the language of Enterprise SaaS - concepts such as encryption, key management, HA, DBAs, RTO/RPO, SLO/SLA, GDPR, DPAs etc Acknowledged mastery of Sales principles, practices, tactics and tools In-depth understanding of the industry, offering categories and company offerings/strategy Proficient in Microsoft Office particularly More ❯

meetings, discussions related to escalations or projects occur as committed Issues and requests are being managed according to committed timeframes Conduct monthly Operations Reviews Key Performance Indicator/Service Level Agreement Reporting Joint Escalation Matrices Arrange and facilitate Business Review Meetings (quarterly or semi-annually or annually) to establish deeper relationships Maintain recurring (but no less than monthly) engagement with … of invoices, ensuring annual recurring fees and any additional services are being invoiced as contractually agreed Operational Performance Partner with key operations stakeholders to ensure service delivery aligns with SLA requirements Assess and analyze Key Performance Indicator (KPI) results Actively involved in suggesting and recommending approaches for performance improvement Track and monitor change requests Review and approve Root Cause Analysis More ❯

meetings, discussions related to escalations or projects occur as committed Issues and requests are being managed according to committed timeframes Conduct monthly Operations Reviews Key Performance Indicator/Service Level Agreement Reporting Joint Escalation Matrices Arrange and facilitate Business Review Meetings (quarterly or semi-annually or annually) to establish deeper relationships Maintain recurring (but no less than monthly) engagement with … of invoices, ensuring annual recurring fees and any additional services are being invoiced as contractually agreed Operational Performance Partner with key operations stakeholders to ensure service delivery aligns with SLA requirements Assess and analyze Key Performance Indicator (KPI) results Actively involved in suggesting and recommending approaches for performance improvement Track and monitor change requests Review and approve Root Cause Analysis More ❯

via telephone, email and online chat. • Dealing with, but not limited to, billing enquiries, technical issues, swapping/ordering terminals, product logistics, ordering stock. • Achieving your KPI’s and SLA’s to provide our customers with the highest level of customer service and support. • Working on systems such as Salesforce, online telephony platforms and other software to support our customer … Zendesk) • Ability to take ownership of customer cases/escalations and handle through to resolution. • Experience of working in a fast paced, business to business environment working successfully within SLA’s and deadlines. What’s in it for you? You’ll work with a collaborative team and have support and development to move into a management role. If that’s More ❯

8am to 6pm and is fully office based in Bracknell. The role involves Handling customer queries both telephone and email in a timely and accurate manner to meet contractual SLA’s. Managing a team of multiple engineers and regular partners to conduct reactive service calls and preventative maintenance visits in an efficient manner. Categorise and resource the correct engineer for More ❯

communications and a desire to deliver first-class support in a mission-critical environment will set you apart. The Role: Manage UK Government support cases for CSCS4 to meet SLA/KPI targets Coordinate with internal engineering and MoD teams for effective case resolution Support planning of service visits and ensure correct technical and logistical execution Contribute to support documentation More ❯

communications and a desire to deliver first-class support in a mission-critical environment will set you apart. The Role: Manage UK Government support cases for CSCS4 to meet SLA/KPI targets Coordinate with internal engineering and MoD teams for effective case resolution Support planning of service visits and ensure correct technical and logistical execution Contribute to support documentation More ❯

complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to More ❯

complaints which cannot be resolved at 1st touch to team leader/manager Contribute to the business goal of migrating all HRonline users to the new platform Ensure Service Level Agreement adherence at all time Meet and exceed Key Performance Indicators The above is not an exhaustive list of responsibilities and you may be expected to undertake additional tasks to More ❯

region. Your visits will be scheduled on a weekly reactive basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily reports to head office via More ❯

region. Your visits will be scheduled on a weekly reactive basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily reports to head office via More ❯

region. Your visits will be scheduled on a weekly reactive basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily reports to head office via More ❯

region. Your visits will be scheduled on a weekly reactive basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily reports to head office via More ❯

region. Your visits will be scheduled on a weekly reactive basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily reports to head office via More ❯

dedicated region. Your visits will be scheduled on a rotation basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily reports to head office via More ❯

through the implementation and configuration of complex IT solutions. Your Role Receive and review customer-related system issues via a ticketing system. Resolve issues to maintain system operation within SLA and KPI standards. Document processes, record all steps for first-time fixes and quick resolutions. Monitor system status and report issues promptly. Maintain high customer satisfaction by understanding and meeting More ❯

ticket queue and meet contractual Key Performance Indicators (KPIs). • Accountable for managing ticket queue and prioritizing work based on impact and urgency. • Meet or exceed Service Level Agreement (SLA) thresholds for ticket resolution. Experience: 3-5 years of applicable of experience. Certifications: CompTIA Security+ More ❯