426 to 450 of 773 SLA Jobs

costs, accruals and forecasting administering subcontractors and maintaining commercial records. You will produce CVRs, cashflow and revenue forecasts, monitor risks and opportunities, and ensure SLA and KPI performance is accurately reported. Within the Mobile division, you will oversee Acquisition and Design commercial activities, maximise value from ADC contracts, manage client ...

playbooks that let our network scale without adding headcount. You'll own the daily heartbeat of the platform: making sure tickets are resolved within SLA, reconciling data across systems, hunting down the orders that fall through the cracks, holding warehouses and carriers to their SLAs, and turning recurring operational pain ...

with possible remote work depending on operations. You will analyze and resolve incidents, deploy fixes, and ensure backups, upgrades, and security compliance while maintaining SLA commitments. Defence security clearance is required. #J-18808-Ljbffr ...

what matters. What you'll do: Delivering M365 L1/L2 support for our customers. Take ownership of tickets, delivering support to SLA's.Liaise closely with customers, keeping them updated with progress. Work closely with your Team and other Delivery Centre staff. Maintain strong working knowledge of the M365 suite ...

ensure operational readiness of critical data center infrastructure. This role is accountable for maintaining high availability across electrical, mechanical, and life-safety systems; ensuring SLA performance; and driving rapid, disciplined resolution of infrastructure faults and incidents. The Senior Manager provides strategic engineering leadership for maintenance, repairs, diagnostics, system enhancements ...

process this includes: Supporting the range team with data pre-population Vendor engagement, training and onboarding to PIM Ensuring with vendors achieve agreed collection SLA though PIM and Vendor Portal Data validation against data model principles Support range team data validation for accuracy Send to translation and support with queries ...

CVSS scores, risk ratings and remediation SLAs. Escalating high-risk, overdue or repeatedly unresolved vulnerabilities. Producing dashboards and reports covering vulnerability ageing, trends and SLA performance. Maintaining accurate records and audit-ready evidence. Supporting security governance, assurance and risk-exception processes. Helping improve the effectiveness of the wider vulnerability management ...

process this includes: Supporting the range team with data pre-population Vendor engagement, training and onboarding to PIM Ensuring with vendors achieve agreed collection SLA though PIM and Vendor Portal Data validation against data model principles Support range team data validation for accuracy Send to translation and support with queries ...

process this includes: Supporting the range team with data pre-population Vendor engagement, training and onboarding to PIM Ensuring with vendors achieve agreed collection SLA though PIM and Vendor Portal Data validation against data model principles Support range team data validation for accuracy Send to translation and support with queries ...

Support audit, regulatory, and customer assurance requirements* Leverage GRC platforms (e.g., OneTrust, BitSight, and internal SaaS solutions) to manage TPSA activities* Support month-end SLA reporting and develop dashboards using Power BI and SharePoint* Contribute to governance forums and risk review meetings* Ensure adherence to TPSA tiering models, standards ...

every decision. Own data-driven, full-funnel seller growth programs from onboarding to maturity. Drive seller fulfilment and E2E lead time improvements, including dispatch SLA and delivery performance. Own and improve buyer experience and aftersales metrics (late dispatch rate, complaints, refunds, returns, NPS). Improve seller listing quality ...

tools, and own escalation pathways for complex or novel fraud cases in partnership with Legal, Compliance, and Customer Support Ensure the analyst team maintains SLA and QA standards across high-volume, real-time alert queues Serve as the primary point of coordination between payments and banking Fraud Operations and Customer ...

lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance. This is an ideal opportunity for someone with an MSP background who enjoys developing people, driving service excellence, and remaining technically involved when required. … continuous improvement across the service desk. Key Responsibilities Leading and managing a team of IT, Network, and Voice Engineers. Monitoring ticket queues and ensuring SLA and KPI targets are achieved. Managing escalations and supporting the resolution of complex technical issues. Communicating with customers and attending remote meetings when required. Coaching ...

technical standards, procedures and knowledge base articles Work closely with Service Leadership to improve operational performance KPI & Performance Management Monitor and report on: Response SLA Performance Resolution SLA Performance Ticket Backlog Ticket Ageing Escalation Volumes Re-open Rates Team Utilisation CSAT Performance Produce regular performance reports for the Head ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … management or programme management role including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

whilst driving operational transformation and service maturity. Key Responsibilities Service Delivery & Performance Management Accountable for end-to-end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics. Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables. Oversee resource … management or programme management role including experience at leadership level. Proven experience managing complex, multi-stakeholder defence, aerospace or government contracts. Strong background in SLA management, operational metrics tracking and KPI-driven delivery. Demonstrated experience managing significant P&L responsibility and financial performance. Track record of delivering operational excellence ...

As part of our investment in technology operations, we've established the Command Hub in Belfast to strengthen how we coordinate, govern and continuously improve incident response. We're looking for a highly experienced Senior ...

Capgemini, a global leader in technology and consulting, seeks an SIAM Service Reporting and Service Level Analyst to govern performance reporting across a multi-supplier environment. The role focuses on accurate measurement, analysis, and reporting ...

PowerToFly is seeking a Service Delivery Manager (SDM) in the United Kingdom to own the end-to-end service experience for our clients. You will ensure services are delivered on time and to the highest ...

captured in line with Service Desk standards. Classify calls accurately with the information provided and prioritise in line with the Service Level Agreement (SLA). Investigate and diagnose Incidents by providing first line telephone support, gathering and analysing information to identify and resolve a range of technical Incidents such ...

perform any other duties within your skill set as delegated by your Line Manager Ensure awareness and compliance to the contractual KPI’s/SLA’s is undertaken. Accountabilities Directly accountable to the DCS Service Delivery Manager, however a dotted line reporting to the other site management team exists, whilst ...

system Taking ownership for the PPM schedule & reactive maintenance jobs To ensure all tasks are completed in line with the associate KPI’s/SLA’s To ensure 100% portal compliance in line with individual client’s requirements To ensure engineer/service reports are completed Tracking jobs progress against ...

team objectives, service level expectations and customer satisfaction targets. Monitor workloads, manage productivity and allocate tasks effectively across the team. Drive improvements in SLA performance, customer response times and overall turnaround from enquiry to dispatch. Act as an escalation point for customer queries, issues and more complex service matters. Observe ...

Service Team, supporting the delivery of services around its range of products. This is a customer-facing role focused on service delivery, supplier management, SLA performance and continual improvement, working with stakeholders across the UK and click apply for full job details ...

lead one of our 24/7 support teams, managing a group of IT and Network Engineers while ensuring exceptional customer service and SLA performance click apply for full job details ...