451 to 475 of 727 SLA Jobs

region. Your visits will be scheduled on a weekly reactive basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily reports to head office via More ❯

dedicated region. Your visits will be scheduled on a rotation basis, and you will also be required to attend the stores for emergency reactive visits to meet with client SLA's. You will be provided with a specifically designed van to hold and manage your maintenance stock, and you will be required to provide daily reports to head office via More ❯

through the implementation and configuration of complex IT solutions. Your Role Receive and review customer-related system issues via a ticketing system. Resolve issues to maintain system operation within SLA and KPI standards. Document processes, record all steps for first-time fixes and quick resolutions. Monitor system status and report issues promptly. Maintain high customer satisfaction by understanding and meeting More ❯

ticket queue and meet contractual Key Performance Indicators (KPIs). • Accountable for managing ticket queue and prioritizing work based on impact and urgency. • Meet or exceed Service Level Agreement (SLA) thresholds for ticket resolution. Experience: 3-5 years of applicable of experience. Certifications: CompTIA Security+ More ❯

up to date with accurate information Take full accountability for the complete order delivery process and complete scheduling process from start to finish, within the agreed service level agreement (SLA) Ensure all work scheduled for our Field Engineers meets the agreed working parameters and considers any temporary or permanent reasonable adjustments Guarantee all known reasonable adjustments are always kept confidential … and data protection compliance is adhered to Escalate appropriately any issues or risks having significant impact on invoicing or SLA Take ownership and resolve any issues or escalations related to orders, projects or engineer scheduling Utilise expertise to aid successful delivery of the supply chain elements Ensure all customers are contacted within the agreed SLA What were looking for: Demonstrable More ❯

surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required … with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way More ❯

surrounding areas, Perth and nearby locations, Inchture & Abernyte) Role purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Security clearance will be required for this role. Key responsibilities: Will be required … with Call Administration teams and the Field Delivery Manager throughout the day to effectively manage all call details real-time and gain a full understanding of the customer's SLA requirements. Utilise a mobile device to check and update allocated calls in a timely manner to achieve required commit time and reflect actual work done in real-time by way More ❯

up and make scheduled call-backs to customers where necessary. Stay current with system information, changes and updates. Maintain good relationships with clients according to their Service Level Agreement (SLA). Update time and notes on internal CRM system. Skills, Knowledge & Expertise 3+ years of experience in a customer service/call centre role. desirable experience Ability to effectively communicate More ❯

IAW cybersecurity guidance. Review and provide advice on RMF related memorandums of agreements/memorandums of understanding/service level agreements/interconnection service agreements (MOA/MOU/SLA/ISA) for RMF compliance IAW cybersecurity policies, guidance and plans. Assist with the cybersecurity vulnerability management plan and risk assessment capability. Receive and review ACAS and SCC reports from More ❯

This is a temporary-to-permanent position. Key Responsibilities: Be the first point of contact for technical issues Ticket management - raising, updating and prioritising/escalating tickets within service level agreement lead time Identify and diagnosing issues and problems Escalate unresolved problems to a higher level of support Acting as a point of contact to support service users and engineers More ❯

Make full use of IT Service Management (ITSM) tools available to work effectively and efficiently, complying with ITIL framework principles, ensuring resolutions or fulfilments are undertaken within agreed service level agreement(s) (SLAs). - Undertake ongoing Research & Development (R&D) and seek to identify areas to deliver innovation initiatives to benefit the organisation. - Complete training courses as necessary to ensure More ❯

supporting acquisition-related activities for the Sponsor. Experience guiding individuals through Government acquisition processes. Experience with Sponsor business system; e.g. BASIS, CAPTURE Billing, CAPTURE Contracts, Workforce Management System (WMS), SLA Workflow. CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not … parental leave Learning opportunities and tuition assistance Wellness and Well-being programs Due to the nature of this government contract, US Citizenship is required. Skills: Acquisitions Customer QoS/SLA Management Financial Analysis Workforce Management FAR What you can expect from us: Together, as owners, lets turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect More ❯

directly to your management team and internal service providers, both orally and written. Monday – Friday working hours 11:00 – 19:00 Main Responsibilities Picking and placements of parts against SLA Maintaining stock accuracy to a very high degree A mindful approach to stock consolidation and storing materials in fast- and slow-moving locations to create an efficient environment. Scanning Updating More ❯

The job focuses on solving various business systems, networking and applications problems for standard industry servers, specialized or complex IT environments. Deliver reactive and proactive activities according to Service Level Agreement to ensure customer satisfaction and loyalty. Position includes on-site technical support for reactive and proactive customers. Position maintains a high level of customer satisfaction by ensuring clear business More ❯

Visit for more details. Responsibilities Arcfield is seeking a Systems Engineer to provide systems engineering, architectural design, UI/UX design, testing, compliance management, configuration management, system deployment and SLA compliance and performance expertise to support O&M, enhancement, and digital transformation activities for the business system enterprise (BSE), including decommissioning of applications, systems, and/or service components. Must More ❯

customer-initiated tickets Network/Service Restoration: Restore networks and service to full operation Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. Identify failures that are attributable to a different causes and impacts Provide updates on outages from technicians and/or government incident tickets until a resolution More ❯

desktops, laptops, printers), software (Microsoft 365), and network connectivity issues (Wi-Fi and wired connections). You will also perform system checks, routine maintenance, monitor service performance, contribute to SLA reporting, and support database upkeep and user onboarding. A commitment to continuous learning, knowledge sharing, and embracing change is essential, as you will stay updated with emerging technologies and serve More ❯

be responsible for: Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records of all users including the management of More ❯

Maintaining data and records in systems. Helping to develop new systems and working practices. Help to drive and increase profitability. Placing Purchase Orders. Expediting Purchase Orders. Help to achieve SLA's. Forecasting and reporting on product trends and pricing analysis Attending supplier meetings, events and customer meetings where required. Adding value to the Sales Team and Customer base Managing and More ❯

where passion thrives, and every day brings new opportunities for innovation. What You'll Do Undertake preventative maintenance and diagnostics on building control systems in accordance with the service level agreement between ourselves and our customers. Produce concise reports from PPM visits to be submitted promptly in line with KPI's from our customers. Keep various schedules and trackers of More ❯

on a variety of equipment including, plumbing, boiler plant, ventilation, pumps, would be beneficial. • Experience of working within a mobile service delivery contract. • An understanding of Service Level Agreements (SLA's), service targets and objectives and Key Performance Indicators (KPI's) and ability to interpret management information. • Knowledge of Health & Safety and safe working practices. • Excellent communication skills. • Supervisory management More ❯

offerings for StoneX Payments. Support the team in their day-to-day deliverables. Ensure Client Management activity and projects for StoneX Payments is carried out within the agreed service level agreement with all internal stakeholder and clients. Provide Clients with day-to-day support, including managing the support queue and initial triage. Provide escalation support to the Client Support team More ❯

offerings for StoneX Payments. Support the team in their day-to-day deliverables. Ensure Client Management activity and projects for StoneX Payments is carried out within the agreed service level agreement with all internal stakeholder and clients. Provide Clients with day-to-day support, including managing the support queue and initial triage. Provide escalation support to the Client Support team More ❯

that arise during the installation and configuration process Keeping detailed records of hardware configurations, installations, and any changes made. This helps in future troubleshooting and maintenance Adhere to agreed SLA's and KPI's. Support a key long-term partner through their digital transformation. Key Information: Pay Rate: £12.60 per hour. Monday - Friday: 8am - 4pm (3:30pm finish on a More ❯

Specialists and Senior Specialists. You will be accountable for support availability, performance, and customer experience in your region, driving measurable improvements in key metrics such as case resolution time, SLA adherence, escalations, and customer satisfaction. You'll also work closely with your global peers, Product, and Support Operations, to continuously raise the bar on operational excellence and user outcomes. The More ❯