451 to 475 of 773 SLA Jobs

support for the EDM product, balancing onboarding with ongoing service delivery. You will manage people, customer interactions, support processes, releases, and reporting to ensure SLA conformance and high service levels. Collaborate with Product, Engineering and Sales to align with the product roadmap and drive continual service improvement while supporting account ...

Previous experience supervising an IT Service Desk, ideally within a law firm environment Strong understanding of IT Service Management principles Experience working with SLA and KPI driven environments Proven ability to lead, coach, and motivate technical support teams Experience managing ticket queues, joiner, mover and leaver processes ...

supplier performance and ensure alignment with our service standards What You’ll Bring: Proven experience managing customer service or support teams Strong understanding of SLA management and service desk operations Excellent communication, coaching, and team-building skills A passion for customer satisfaction and continuous improvement Detail-oriented mindset with ...

documents, producing files and filing Incoming phone calls & emails over various inboxes Allocation of works to engineers Working to response times to meet contractual SLA agreements Providing support obtaining accreditations and certifications Collating health, safety and compliance documentation Assisting with quality procedures to obtain ISO standards (in future) Jobsheet processing ...

work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships. Key Responsibilities: Provide on-site technical support within agreed SLA timeframes Diagnose and resolve hardware and software faults efficiently Perform routine servicing, updates, and equipment modifications Support installation and configuration of devices Maintain accurate service call ...

work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships. Key Responsibilities: Provide on-site technical support within agreed SLA timeframes Diagnose and resolve hardware and software faults efficiently Perform routine servicing, updates, and equipment modifications Support installation and configuration of devices Maintain accurate service call ...

work both independently and collaboratively, ensuring timely fault resolution and maintaining strong client relationships. Key Responsibilities: Provide on-site technical support within agreed SLA timeframes Diagnose and resolve hardware and software faults efficiently Perform routine servicing, updates, and equipment modifications Support installation and configuration of devices Maintain accurate service call ...

correct troubleshooting and event handling procedures Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved as efficiently as possible Maintain accurate records of activities completed throughout the lifecycle of a ticket (ticket history) Skills ...

+ x2 SB Standby Days *Standard Working Day/Hours* Standby Days - Will be requested to work if business requirement i.e. to deliver an SLA work on escalated ticket reduce ticket volumes cover engineer absence Key Responsibilities Act as the Company’s ‘ambassador’ when attending customer site/ ...

DP World are recruiting an Operations Manager – Technical/Repair to lead the Coventry site’s repair operations, driving safety, quality and on-time delivery within a 24-hour SLA. Reporting to the Site Manager ...

availability, environmental tolerances, security, and remote-hands responsiveness — working with Procurement/Legal to ensure contracts specify measurable, enforceable terms. Own commercial escalation for SLA credits and Master Services Agreement (MSA) compliance. Design, arrange, and lead Quarterly Business Reviews (QBRs) and monthly operational syncs with vendor leadership. Build and maintain ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

specialists, Account Managers, and Service Managers. Manage Remedy/ServiceNow tickets, ensuring actions are completed within agreed internal OLAs or Customer Service Level Agreements (SLA's). Support governance activities by addressing any non-compliance issues and managing them to resolution. Investigate incidents and faults, identify root causes, and implement ...

home. What you’ll bring Excellent negotiation skills, including experience drafting and managing contracts of varying values and complexity. Strong supplier management and Service Level Agreement management capability. Knowledge of purchasing systems, procurement processes, and contractual frameworks. Up‐to‐date MS Office skills, with strong Excel capability. About ...

governance, dependency and stakeholder management capabilityExperience in Managed Services, Operate, or industrialized service modelsFamiliarity with service lifecycle constructs (onboarding/offboarding, in-flight change, SLA/OLA frameworks, operating model governance).Experience working in global, matrixed delivery environmentsWhat we offer you At EY, we'll develop you with future-focused ...

ensure operational excellence. Triage and resolve technical issues raised by customers and internal teams. Lead or contribute to post-mortems when contractual service level agreement breaches occur, identifying root causes and driving preventive improvements. Operate the AI decision engine to make targeted improvements to automation accuracy. Update customer workflows when ...

solutions across multiple concurrent client engagements. Proven experience operating within a managed services/recurring revenue model, with strong commercial awareness, cost-to-serve, SLA frameworks, onboarding efficiency and service transition from project delivery into BAU support. Demonstrated leadership of a PMO function (5+ years), designing and embedding scalable governance ...

procurement records in line with our data protection and information security policies Producing regular reports or summaries, for example on order volumes or SLA performance Contributing to team meetings with insights and process improvement ideas, and taking the minutes Carrying out general administrative tasks that keep daily operations running smoothly ...

Professional Services within SaaS, enterprise software or another complex technology environment. A proven track record of improving customer experience, reducing support demand and strengthening SLA performance at scale. Experience leading services organisations through significant operational or commercial change, with clear evidence of improved customer and business outcomes. Strong commercial experience ...

account Work with clients to promote Showpad’s product capabilities throughout their business, utilising joint events, marketing strategies, community calls etc. Negotiate contracts/SLA’s that achieve company objectives Effectively use the resources of the organisation to support the sales process Indirectly lead an account support team of technical ...

demand and growth, putting forward hiring and sourcing proposals with a clear business case. Key Performance Indicators Onboarding time-to-live. Client NPS. Vendor SLA attainment and delivery quality. Client Portal support responsiveness and customer satisfaction. Qualifications 15+ years in customer success, account management, onboarding, or client-delivery leadership, ideally ...

agile working with the distributed team across locations. Your responsibilities: Vendor Management of on shore Client and Service Provider Clear understanding of KPI/SLA requirements SME or go to person for UK Payroll queries Ensure policies and procedures are followed and Zero noncompliance across the engagement Ensure the Service ...

agile working with the distributed team across locations. Your responsibilities: Vendor Management of on shore Client and Service Provider Clear understanding of KPI/SLA requirements SME or go to person for UK Payroll queries Ensure policies and procedures are followed and Zero noncompliance across the engagement Ensure the Service ...

Blackapple Solutions Ltd in London seeks a Delivery Manager to lead managed services delivery, covering AMS or IM streams for clients, and to ensure SLA performance. You will manage multiple service lines in a matrix organization and drive service excellence for a global client base. The role requires strong communication ...

data quality and integrity of the dataset.• Ensure the accurate transfer of the lease data into the management database and within the timeframe service level agreement within KPI ensuring JLL best practices.• Ensure all requests for data setup or amendment are processed in accordance with JLL best practice processes ...