451 to 475 of 745 SLA Jobs

through to deployment, with minimal supervision. Your Responsabilities: Provide senior technical support across multiple customer environments within managed services and project engagements. Manage high-priority incidents and escalations, ensuring SLA compliance and performing root cause analyses for critical issues. Proactively monitor customer environments to preemptively resolve issues. Engage in systems management activities including patching, upgrades, and performance tracking. Design and More ❯

of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately. To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed. The ability to communicate at all levels both written and verbal Display calmness More ❯

of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately. To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed. The ability to communicate at all levels both written and verbal Display calmness More ❯

of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately. To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed. The ability to communicate at all levels both written and verbal Display calmness More ❯

of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately. To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed. The ability to communicate at all levels both written and verbal Display calmness More ❯

of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately. To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed. The ability to communicate at all levels both written and verbal Display calmness More ❯

of customer satisfaction by clarifying customer needs and ensuring that they are met. Handles customer-relations problems promptly and appropriately. To ensure all calls are resolved within the agreed SLA, ensuring calls are escalated when required and customers are updated, until the call is resolved and closed. The ability to communicate at all levels both written and verbal Display calmness More ❯

and proactive jobs to update software and firmware. This role will be responsible for owning cases escalated from the Tier 1 team (NOC engineer) and resolving within pre-agreed SLA s, liaising with technicians and customers to ensure speedy resolutions. Note: this is a hybrid role, based in our Head Office in Abingdon, Oxon. Our NOC works on a shift More ❯

and proactive jobs to update software and firmware. This role will be responsible for owning cases escalated from the Tier 1 team (NOC engineer) and resolving within pre-agreed SLA’s, liaising with technicians and customers to ensure speedy resolutions. Note: this is a hybrid role, based in our Head Office in Abingdon, Oxon. Our NOC works on a shift More ❯

What will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. Implement and optimize support tools and workflows. Champion a customer-first culture and enhance self-service resources. What do we need from you? Experience in technical support or customer More ❯

Key Responsibilities Provide effective 1st and 2nd line IT support for both hardware and software issues. Manage incoming Service Desk requests, ensuring tickets are prioritised, updated, and resolved within SLA targets. Maintain an on-site presence to support and operate the Service Desk during core business hours (8:30 a.m. – 5:00 p.m.). Oversee user endpoint devices, including installation More ❯

What will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service resources. What do we need from More ❯

What will you be doing? Develop and execute technical support strategy aligned with business goals. Lead, mentor, and grow a multi-regional support team. Oversee ticket management, escalations, and SLA compliance. To be the authority for formally signing off technical work the ESS team deliver Champion a customer-first culture and enhance self-service resources. What do we need from More ❯

ensure they are updated with correct status. Raising manual invoices and recording against the relevant sales orders. Timely response to emails from a department inbox & resolution of queries within SLA’s. Benefits: 25 days holiday, rising to 28 days after 5 plus years’ service, Holiday purchase scheme, Company supported CSR Volunteer Day, 2 days for personal wellbeing. Pension – including option More ❯

Call Resolution' Support the team as needed by answering the phone to inbound calls and provide technical support Closely monitor open tickets and ensure your team resolve issues within SLA remotely over the phone, by email, and live chat Monitor all related Telecoms, ICT, network, workstation, laptop and application performance issues and identify trends Assess the effectiveness of the team More ❯

the future of the platform. What Success Looks Like Automated database pipelines integrated into the IDP. PostgreSQL services fully self-service for developers. Clear dashboards and measurable SLOs/SLA targets. Tangible reduction in manual operations through automation. Apply for immediate consideration More ❯

the future of the platform. What Success Looks Like Automated database pipelines integrated into the IDP. PostgreSQL services fully self-service for developers. Clear dashboards and measurable SLOs/SLA targets. Tangible reduction in manual operations through automation. Apply for immediate consideration More ❯

the future of the platform. What Success Looks Like Automated database pipelines integrated into the IDP. PostgreSQL services fully self-service for developers. Clear dashboards and measurable SLOs/SLA targets. Tangible reduction in manual operations through automation. Apply for immediate consideration More ❯

the future of the platform. What Success Looks Like Automated database pipelines integrated into the IDP. PostgreSQL services fully self-service for developers. Clear dashboards and measurable SLOs/SLA targets. Tangible reduction in manual operations through automation. Apply for immediate consideration More ❯

the future of the platform. What Success Looks Like Automated database pipelines integrated into the IDP. PostgreSQL services fully self-service for developers. Clear dashboards and measurable SLOs/SLA targets. Tangible reduction in manual operations through automation. Apply for immediate consideration More ❯

the future of the platform. What Success Looks Like Automated database pipelines integrated into the IDP. PostgreSQL services fully self-service for developers. Clear dashboards and measurable SLOs/SLA targets. Tangible reduction in manual operations through automation. Apply for immediate consideration More ❯

more technical areas particularly Oracle DB & MySQL Server. You will be expected to provide effective technical support of the technology within Enterprise Cloud Services Infrastructure to meet customer KPI & SLA's. Use and promote CI methodology as a standard operating tool used by the team on a daily basis to identify areas of waste and drive improvements. What you'll More ❯

in support role in handling the requests for ArcGIS Desktop, AGOLS and Mobile application Should have thorough knowledge on support life cycle model in handling the tickets according to SLA Should have a thorough knowledge on ArcFM 10.2.1c for ArcGIS 10.2.1, especially on ArcFM extensions and Autoupdators configuration Should have a good knowledge on ArcFM Geodatabase Framework to handle the More ❯

in support role in handling the requests for ArcGIS Desktop, AGOLS and Mobile application Should have thorough knowledge on support life cycle model in handling the tickets according to SLA Should have a thorough knowledge on ArcFM 10.2.1c for ArcGIS 10.2.1, especially on ArcFM extensions and Autoupdators configuration Should have a good knowledge on ArcFM Geodatabase Framework to handle the More ❯

in support role in handling the requests for ArcGIS Desktop, AGOLS and Mobile application Should have thorough knowledge on support life cycle model in handling the tickets according to SLA Should have a thorough knowledge on ArcFM 10.2.1c for ArcGIS 10.2.1, especially on ArcFM extensions and Autoupdators configuration Should have a good knowledge on ArcFM Geodatabase Framework to handle the More ❯