476 to 500 of 774 SLA Jobs

Blackapple Solutions Ltd in London seeks a Delivery Manager to lead managed services delivery, covering AMS or IM streams for clients, and to ensure SLA performance. You will manage multiple service lines in a matrix organization and drive service excellence for a global client base. The role requires strong communication ...

data quality and integrity of the dataset.• Ensure the accurate transfer of the lease data into the management database and within the timeframe service level agreement within KPI ensuring JLL best practices.• Ensure all requests for data setup or amendment are processed in accordance with JLL best practice processes ...

Senior Onsite AV Technician to take full ownership of on-site support for our client environments. You will ensure service delivery against pre-agreed SLA and prepare equipment for events with confidence and professionalism. You will manage AV facilities, video calls, meeting rooms and live events, liaising with senior executives ...

Leeds is seeking a Professional IT Support specialist to maintain IT Infra Run including service desk, site and network run. You will ensure SLA alignment, collaborate with IT Infra teams across clusters, and act as escalation point for EMEA North Cluster. The role focuses on user and infrastructure support, adhering ...

maintain and upgrade critical electrical systems, including modular UPS, power distribution, and routine site surveys across client sites. The role requires breakdown response within SLA, risk-based maintenance, and strict safety and documentation standards, with strong communication and customer service skills essential for success. #J-18808-Ljbffr ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

ownership, or reporting Vulnerability Reporting & Visibility Produce routine vulnerability management reports Support development of dashboards and metrics Assist in identifying: Aging vulnerabilities Recurring issues SLA breaches Emerging vulnerability trends Governance & Process Compliance Support adherence to agreed vulnerability management processes Ensure supplier activities align with client policies and standards Assist with ...

negotiate contract terms covering performance, risk allocation, compliance, business continuity and governance requirements.Ensure all contracts contain clear scope, deliverables, pricing schedules, payment terms, SLA and KPI requirements, reporting obligations and governance arrangements.Challenge supplier-proposed contractual positions and negotiate commercially balanced agreements that protect Apollo's interests.Maintain visibility of contract expiry ...

insight, documentation, and collaboration 🤝 🛠️ Key Accountabilities & What Success Looks Like 🔎 Case Ownership & Resolution Own and resolve all Tier 2 escalations end-to-end Success: SLA met, proactive updates, minimal follow-up required ⏱️ 📘 Customer Guidance & Prevention Provide clear, preventative case summaries and share helpful guides Success: Fewer repeat issues and improved ...

negotiate contract terms covering performance, risk allocation, compliance, business continuity and governance requirements. Ensure all contracts contain clear scope, deliverables, pricing schedules, payment terms, SLA and KPI requirements, reporting obligations and governance arrangements. Challenge supplier-proposed contractual positions and negotiate commercially balanced agreements that protect Apollo's interests. Maintain visibility ...

business side for reporting all operational and risk issues; Effectively monitor delivery of Reactive/PPM works and ensure contract KPI’s/SLA’s are monitored and met Order stationery, consumables, tea/coffee etc meeting room lunches, refreshments, monthly drinks Set up monthly drinks and assist with other ...

existing POS (Point of Sale) partners and systems. They ensure that customers orders successfully flow through the Olo ecosystem by driving critical SLA’s, uptime and overall performance when it comes to integrations with external partners. This position is perfect for someone who has experience in the POS domain ...

oversight, sanctions checking, internal audit (incl. 2nd line assurance), tax, peer review, underwriting authority level management Claims: loss funds, payments, fee payments and recoveries, SLA monitoring Bordereaux: production accuracy, disbursement and recuperation of funds, reconciliation of cumulative bordereaux Finance: aged debt, unallocated cash and query management Underwriting support: data entry ...

insight, documentation, and collaboration. Key Accountabilities & What Success Looks Like Case Ownership & Resolution Own and resolve all Tier 2 escalations end-to-end Success: SLA met, proactive updates, minimal follow-up required Customer Guidance & Prevention Provide clear, preventative case summaries and share helpful guides Success: Fewer repeat issues and improved ...

Enablement Own and optimise project and workflow management tools (e.g. Monday.com, Asana, Smartsheet, Jira, MS Project) Develop transparent delivery reporting covering milestones, risks and SLA performance Support adoption of new tools, dashboards and operational frameworks Qualifications What We’re Looking For Good experience in programme or project management within ...

seamless, continuous service delivery by optimizing handovers and communication between on-site Belfast staff and global, follow-the-sun cohorts. Own end-to-end SLA, KPI, and quality targets, diagnosing workflow bottlenecks before they impact client outcomes. Momentum, Resilience & Culture Be an energetic, visible presence on the floor in Belfast ...

deliverables, proactively resolving scope creep and contractual risk. Partner with Commercial and Legal teams during negotiations, renewals, and dispute resolutions. Monitor and report SLA/KPI delivery for internal leadership and clients, treating complete compliance as a non-negotiable success metric. Challenge cross-functional stakeholders (Sales, Delivery, Procurement) when commitments ...

support or technical issues and work closely with Sales, Account Management, Support, Billing, and other Technical teams to ensure resolution Monitor usage, SLA adherence, failure rates and consult with client and account manager on best practices to improve metrics and success overall Develop expertise in the product capabilities and leverage ...

accountability. Reporting & strategic leadership: Define and own the entire KPI framework for Payment Operations (including exception volumes, processing times, transaction success rates, and partner SLA performance). Translate complex operational data into clear, proactive recommendations and act as a decisive escalation point for complex operational incidents Bonus Points ...

within the Reservation Product Operations Team. Based in London, you will audit transactions, resolve data discrepancies, and collaborate across teams while maintaining compliance and SLA commitments. Strong Excel skills and analytical mindset are essential to success. #J-18808-Ljbffr ...

team responsible for the build, maintenance & transformation of our networks infrastructure across Bradford, Leeds and York. You will drive safety, delivery against KPI/SLA, manage budgets, coordinate outages and incident responses, and guide change programmes to embed continuous improvement within a 24/7 operation. #J-18808-Ljbffr ...

requires strong problem solving, clear communication, and a solid understanding of payments and APIs. You will collaborate across teams, maintain documentation, and adhere to SLA-driven workflows in a fast-paced environment. #J-18808-Ljbffr ...

incident resolution. You will work within a Defence/Aerospace context, handling Tier 2/3 support, change management, documentation, and monitoring to ensure SLA compliance and secure, reliable systems. #J-18808-Ljbffr ...