476 to 500 of 721 SLA Jobs

mapping sector. You will be part of a project that ensures product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's. We do not require candidates to have prior experience in this specific role, as comprehensive training will be provided. However, it is essential that you speak/read/ More ❯

through troubleshooting steps Re-fitting and/or replacing of client hardware Supporting updates and/or roll-outs for client applications (training of users as needed) Working to SLA's Prioritising and managing multiple open tickets Establishing good working relationships with clients You will also; Take details of any problem or service requirement from clients even if they fall More ❯

free to reach out and apply today! Responsibilities: Lead and mentor the TOC engineering team, ensuring 24/7 coverage of network and video services. Oversee live event execution, SLA compliance, service bookings, and customer support. Act as the senior point of escalation for complex incidents (Tier 3 support). Drive incident response, root cause analysis, and proactive monitoring/ More ❯

operate our production services. Collaboration skills will be required to work closely with other engineering teams to ensure services and systems are highly stable, meet performance Service level agreements (SLA), and meet the expectations of internal and external customers and users. By applying to this position, you are being considered for multiple like career stages within our organization. Microsoft's More ❯

tools. Validate new/existing dataflow and data formats. Setup proactive monitoring of all network devices, services, and servers using a combination of tools to ensure high availability and SLA's. Maintain up-to-date knowledge of emerging tools and technologies. Expeditiously troubleshoot, identify, and rectify network problems, design flaws, and outages while maintaining the security posture of the network. More ❯

the Ledger Wallet performance is optimised and working with Business Unit Leaders the Wallet Operations Lead will also ensure that both Ledger & our partners performance is in line with SLA's and expectations. This role requires a proactive approach to excellent stakeholder management & communication skills, the ability to build out robust, well documented processes and governance within a dynamic and More ❯

Proven ability to design and deliver technical solutions aligned with business objectives. Strong understanding of Dynamics 365 features, integrations, and data management. Experience managing third-party vendors and ensuring SLA adherence. Knowledge of GDPR and other relevant data protection frameworks. Excellent stakeholder management and communication skills. Fluency both, written and spoken, in English and a good command of Dutch or More ❯

budget exercises, over-guidance, unfunded calls and reprogramming. Prepare briefings, budget, spend plans and programmatic activities to support IC and USG agency reporting requirements. Implement processes and procedures supporting SLA establishment as well as provide expert guidance on contractual requirements, obligations and funding tenure. Reconcile spend plans with actual and planned expenditures and recommend options to address potential over or More ❯

security levels. Are you ready for your next challenge? 2 nd line engineers are responsible for conducting advanced Troubleshooting. Liaising with customers to ensure all issue are dealt within SLA and KPI set down by the customer. You will provide second line technical support Manage and maintain servers, virtual machines to ensure high availability and performance, including the creation and More ❯

unit tests, test plans, and peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development on complex projects, engaging with More ❯

performance monitoring , and incident management Lead problem resolution, root cause analysis, and proactive issue prevention across systems Partner with internal and external stakeholders to align on support strategy and SLA delivery Key Requirements: Extensive experience in Hospitality or Retail IT Support at scale Proven ability to lead application support functions across customer-facing technologies Solid understanding of the Software Delivery More ❯

a high quality service for one of our clients based in London. Key Responsibilities: To deliver an efficient Print Room & Courier Mail Service to the customer, to meet agreed SLA's and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Oversee and instruct team members when and where necessary Build relationships … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI's. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is More ❯

best! We offer opportunity, unique challenges, and clear-sighted commitment to the mission. Objective. Responsive. Trusted. Our group, the Joint Defense Support Group within SPA's Sea Land Air (SLA) Division, supports the Surface community and components of the United States Navy by providing program management, requirements management, force development, and readiness support in Washington DC and the Fleet concentration More ❯

system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of concern to prevent disruptions in the service. * Reporting: Generate detailed reports on system health, incidents, and SLA compliance for stakeholders during monthly reviews. * Collaboration: Work closely with cross-functional teams, including IT operations and other support staff, to ensure timely resolution of issues affecting live services. * Process More ❯

the electronic filing system is up to date. Assisting the team with ad hoc duties or covering for colleagues as required. Meeting and adhering to agreed service levels and SLA's. Requirements The role holder is required to: Be familiar and compliant with all company policies and procedures. Adhere to the regulatory requirements set forth by the Financial Conduct Authority More ❯

customer queries and requests . You will be required to gather information on each support request , determine the root cause and devise solutions to resolve the query within the SLA parameters. You will also manage the flow of incoming support requests, assess them and decide to escalate where necessary. Background & Benefits Rubicon’s client is revolutionising accountancy software creating a More ❯

enabling team members to meet defined standards. Provide training, onboarding, and ongoing coaching for new hires and existing staff. Handle call escalations, ensuring swift resolution and customer satisfaction. Monitor SLA and KPI adherence, produce regular performance reports, and drive accountability and results. Improve documentation, processes, and workflows across Microsoft tools and internal systems. Stay up to date with company policies … tracking, and professional development. What We’re Looking For Demonstrated experience in a technical support leadership role , ideally within the POS or IT sector . Proven ability to manage SLA/KPIs and familiarity with OKR frameworks . Experience in team development, including performance reviews and career growth. Strong communication, people management, and problem-solving skills. Ability to drive process More ❯

enabling team members to meet defined standards. Provide training, onboarding, and ongoing coaching for new hires and existing staff. Handle call escalations, ensuring swift resolution and customer satisfaction. Monitor SLA and KPI adherence, produce regular performance reports, and drive accountability and results. Improve documentation, processes, and workflows across Microsoft tools and internal systems. Stay up to date with company policies … metrics tracking, and professional development. What We’re Looking For Demonstrated experience in a technical support leadership role, ideally within the POS or IT sector. Proven ability to manage SLA/KPIs and familiarity with OKR frameworks. Experience in team development, including performance reviews and career growth. Strong communication, people management, and problem-solving skills. Ability to drive process improvements More ❯

enabling team members to meet defined standards. Provide training, onboarding, and ongoing coaching for new hires and existing staff. Handle call escalations, ensuring swift resolution and customer satisfaction. Monitor SLA and KPI adherence, produce regular performance reports, and drive accountability and results. Improve documentation, processes, and workflows across Microsoft tools and internal systems. Stay up to date with company policies … metrics tracking, and professional development. What We’re Looking For Demonstrated experience in a technical support leadership role, ideally within the POS or IT sector. Proven ability to manage SLA/KPIs and familiarity with OKR frameworks. Experience in team development, including performance reviews and career growth. Strong communication, people management, and problem-solving skills. Ability to drive process improvements More ❯

Service") & Group Income Protection What you'll be doing: Supporting the delivery of activities as outlined in the FCU Annual Plan, with delivery of these within required timescales and SLA s. Researching, reviewing, analysing, disseminating and implementing regulatory change and best practice in relation to financial crime Working with risk and compliance to ensure migrations and workflows comply with regulations. More ❯

Service") & Group Income Protection What you’ll be doing: Supporting the delivery of activities as outlined in the FCU Annual Plan, with delivery of these within required timescales and SLA's. Researching, reviewing, analysing, disseminating and implementing regulatory change and best practice in relation to financial crime Working with risk and compliance to ensure migrations and workflows comply with regulations. More ❯

in the field and improve and influence work processes for the competence area. You will have experience of working as part of a support team ticket handling to agreed SLA's, managing your own workload and priorities. The candidate needs to have strong operational and process knowledge of HR and especially Payroll. Any experience of SuccessFactors is a benefit. What More ❯

efficiency and effectiveness. Plan and execute integration testing for system changes and new releases, identifying and mitigating risks. Investigate and resolve incidents related to integration platforms in line with SLA targets. Stay informed about technological advancements and assess their potential to improve services and processes. Propose and implement service improvements to enhance integration capabilities and user experience. What you need More ❯

budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership - Direct experience in the Cryptography field, especially for PKI Certificate management is strongly desired Amazon is an More ❯

Shift Engineer, Data Centre Operations page is loaded Shift Engineer, Data Centre Operations Apply remote type On-site locations London, GBR time type Full time posted on Posted Yesterday job requisition id REQ433886 JLL empowers you to shape a brighter More ❯