526 to 550 of 727 SLA Jobs

tasks and processes • Evaluates and analyzes research scope, define project needs • Designs research approach and strategy, define milestones, timelines, and KPI • Documents end-to-end workflow, RACI, SOP, and SLA as required • Dives deep and analyzes data from various sources and iterate the mechanisms as needed • Identifies opportunities to make the workflow more efficient and recommends strategy for streamlining Basic More ❯

tasks and processes • Evaluates and analyzes research scope, define project needs • Designs research approach and strategy, define milestones, timelines, and KPI • Documents end-to-end workflow, RACI, SOP, and SLA as required • Dives deep and analyzes data from various sources and iterate the mechanisms as needed • Identifies opportunities to make the workflow more efficient and recommends strategy for streamlining Basic More ❯

working with the MuleSoft Any point platform as an Architect. Deep experience in the role of Architect in small to large size implementations, Good Knowledge in RAML and Various SLA policies. Knowledge on API Led connectivity (should have worked on all 3 layers - process, system and experience) Should have worked on Mule basic connectors like Scatter gather, batch, for each. More ❯

s objectives, priorities and budget. Staying ahead of emerging threats and advising on improvements. Produce regular performance reports and dashboards to measure program effectiveness, including key metrics, KPIs, and SLA compliance. Acting as Tenable SME and guiding teams with best practice and training. Essential Experience of the Vulnerability Analyst: Proven hands-on Tenable experience is Essential. Experience conducting vulnerability assessments More ❯

s objectives, priorities and budget. Staying ahead of emerging threats and advising on improvements. Produce regular performance reports and dashboards to measure program effectiveness, including key metrics, KPIs, and SLA compliance. Acting as Tenable SME and guiding teams with best practice and training. Essential Experience of the Vulnerability Analyst: Proven hands-on Tenable experience is Essential. Experience conducting vulnerability assessments More ❯

s objectives, priorities and budget. Staying ahead of emerging threats and advising on improvements. Produce regular performance reports and dashboards to measure program effectiveness, including key metrics, KPIs, and SLA compliance. Acting as Tenable SME and guiding teams with best practice and training. Essential Experience of the Vulnerability Analyst: Proven hands-on Tenable experience is Essential. Experience conducting vulnerability assessments More ❯

functional insights sharing (10%) Success metrics: Conversion of PQL to Sales Qualified Lead (SQL) and growth in monthly SMB ARR Activation and retention from free to paid Lead-routing SLA and accuracy Quarterly adoption of product insights What we're looking for: A self-starter comfortable working with people and data Experience with online data tools or quick learner (e.g. More ❯

Monitor and maintain the health of HPC compute, network, and storage systems - Respond to and resolve client support tickets; create and manage support cases - Maintain system availability and generate SLA tracking reports - Perform monthly patching and semi-annual kernel upgrades - Ensure compliance with system security requirements - Assist with application installations and hardware/system deployments - Troubleshoot and repair hardware, document More ❯

Glue, Halo PSA) to log support cases and maintain audit trails Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams Contribute to meeting SLA targets, including a 15-minute response time Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption Gain exposure to and support the rollout More ❯

present and defend your ideas to technical and non-technical audiences. Additional Desired Skills Experience with incident management platforms like PagerDuty, OpsGenie, or similar tools Understanding of SLO/SLA management and implementations Knowledge of industry standard incident management frameworks and best practices Familiarity with automated remediation and runbook automation Experience with DevOps and SRE practices Cultural Fit We're More ❯

professional Onsite Service Technician to delight our customers . Primary Responsibilities: Offer outstanding service to our clients. Manage call resolve issues in accordance with customer's Service Level Agreement (SLA) in order to manage customer relations and optimize customer satisfaction. Use electromechanical skills to repair devices . Xerox provides training by certified instructors, as well as online and in-house More ❯

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

driving process improvement to enhance the productivity of all Amazonian's. • Measuring, monitoring, and maintaining the team's ability to meet or exceed contact and resolution Service Level Agreements (SLA). • Coordinating a variety of projects in an operational environment. • Written and verbal communication with the ability to present complex technical information in a clear and concise manner to a More ❯

Team and the Infrastructure Operations Team members based on the ticket severity and priority Track the incidents/service requests/problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/problems/Service/Change requests as per the escalation mechanism Analyze the ticket trend and provide reports with improvement actions, create basic documents and More ❯

Team and the Infrastructure Operations Team members based on the ticket severity and priority Track the incidents/service requests/problem and Change tickets to ensure resolution within SLA, escalate the unresolved incidents/problems/Service/Change requests as per the escalation mechanism Analyze the ticket trend and provide reports with improvement actions, create basic documents and More ❯

off (08:00 - 18:30 and 09:30 - 20:00) Fully Office. Purpose of Role You'll organise and prioritise the engineers' workload to help the Service Desk achieve SLA and KPI goals. Provide basic engineering assistance, source equipment and spares, and support continuous service improvement. Key Responsibilities * Coordinate team workload; allocate resources to meet customer deadlines* Support customer KPIs … and SLA targets* Handle customer queries and complaints professionally* Balance engineer and customer needs in a dynamic environment* Escalate issues to Duty Manager and assist in resolution* Collaborate with Systems team to ensure efficient tool use* Recommend process/system improvements and support implementation* Assist KB Customer Support when needed* Perform ad hoc duties as requiredPeople Management* Liaise with engineering … and follows tasks through* Innovative thinker: Suggests improvements and helps implement change* Qualifications/Experience: Previous coordination or desk support role, ideally in engineering, facilities, or maintenance; awareness of SLA/KPI delivery? Apply Now!?? Contact: Calum Roberts? Email: Phone: Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their More ❯

deadlines Able to remain calm under pressure and at times handle challenging conversations Key Performance Indicators (KPI’s) : Call answer rate and customer wait times Resolution of queries within SLA CSAT ratings Timely completion of tasks Accuracy of stock & order holdings Quality assurance Scores Other: Department schedule is in line with store opening hours (Sunday – Saturday), therefore weekend and evening More ❯

deadlines Able to remain calm under pressure and at times handle challenging conversations Key Performance Indicators (KPI’s) : Call answer rate and customer wait times Resolution of queries within SLA CSAT ratings Timely completion of tasks Accuracy of stock & order holdings Quality assurance Scores Other: Department schedule is in line with store opening hours (Sunday – Saturday), therefore weekend and evening More ❯

Excellent opportunity for an experienced Service Desk Support Specialist to join our our Client's expanding team £33,000 - £38,000 +benefits. About the Role Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual More ❯

to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year. Fundamentally to focus in setting high standards and managing our range of More ❯

to apply will be required for this role) Role Purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively to deliver IT support services to a wide range of customers. Key Responsibilities: Practice quick win processes Repair, diagnose, and replace PCs, laptops, printers … per day Communicate with Call Administration and the Branch throughout the day to effectively manage all call details in real time and gain full understanding of the customer's SLA requirements Utilise PDA to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time through accurate and quality More ❯

best practices related to 24x7 operations environment; - Knowledge of DoD network and system security requirements; - Knowledge of and experience with 24x7 help desk support and operation; - Knowledge of service level agreement, service monitoring and metrics, standard of operations procedures; - Demonstrated experience in a DoD IT environment; - Experience managing performance-based contract - Demonstrated experience with the ITIL framework (currently v3); - Must More ❯

include: Provides technical oversight of hardware and software systems, with a focus on storage area network administration. Provides professional service within the parameters specified in the site's service level agreement and/or that meet or exceed the customer requirements. Ensures system security is in compliance with customer policy including patching and auditing. Implements and maintains network standards and More ❯