551 to 575 of 774 SLA Jobs

Manager to lead a team of Systems Analysts, oversee the support desk, and manage our in-house and SaaS systems. You will drive triage, SLA/KPI governance, and vendor relationships across a hybrid software environment. Responsibilities include overseeing escalation paths, coordinating release changes, mentoring analysts, and maintaining an accessible ...

Digital Realty is seeking a Lead Engineer to direct the Operations Site Team, ensuring safe operation, maintenance and SLA adherence for the data center. You will manage reactive and planned maintenance, coordinate with Vendors, and drive CMMS usage alongside incident handling. You will act as main on-site contact, oversee ...

Bradford, Leeds, York). You will oversee the build, maintenance and transformation of networks infrastructure, ensuring safety, regulatory compliance and delivery against KPI/SLA targets. You will drive performance, coordinate resources for maintenance, installation and major programmes, and manage budgets while enabling career development and change through a busy ...

Corporate Development and Capacity Planning to ensure deals move swiftly and accurately. The role centers on designing commitment structures, payment terms, capacity guarantees and SLA arrangements, chasing approvals, translating terms into billing, and coaching Account Executives to #J-18808-Ljbffr ...

support, configuration and maintenance of the Genetec VMS system. Act as main point of contact with the client and ensure client satisfaction through KPI & SLA management. Must have good experience with VMS systems specifically Genetec, have proven leadership skills to lead and motivate the technical teams on site. Current ...

JUNO and related infrastructure with high user activity across varied security levels. Responsibilities include escalated support from 2nd line, complex fault resolution, and ensuring SLA/KPI achievement. Strong VMware/VDI, HCI, SAN, backup, Windows/Linux, and networking skills are essential. #J-18808-Ljbffr ...

functional teams and drive rapid resolutions. You will mentor MIMs, optimize incident practices, and deliver clear communication to stakeholders while maintaining rigorous documentation and SLA adherence in a #J-18808-Ljbffr ...

manage risks, issues and dependencies that could impact Network Deployment programmes. Ensure suppliers and stakeholders deliver against agreed plans and reporting requirements. Support escalations, SLA management and continuous improvement across the activation process. Investigate quality issues and faults and support the timely handover of sites into Operations. Analyse trends ...

/copper cabling. Execute server tray swaps and hardware replacements following established operational procedures. Respond to incidents and support onsite troubleshooting while maintaining aggressive SLA requirements. Document maintenance activities, hardware changes, and inventory updates accurately in tracking systems. Conduct visual inspections and basic diagnostics to identify potential hardware or connectivity ...

Search Engine Marketing Privacy and Consent Navigation Soft Skills Proactive Approach Structured Planning Organizational Skills Curiosity Adaptability Industry Keywords CAC LTV Retention Costs SLA Market Insights Algorithmic Updates Generative AI Features Performance Roadmap Peak Trading Periods Innovation Adoption Tools & Technologies Google App Campaigns Apple Search Ads Google Merchant Center Tableau ...

Establish and track success metrics (e.g., precision/false positive rate, coverage, latency, time-to-detect/time-to-respond, alert volume, reliability/SLA) and drive continuous improvement Drive launch readiness: documentation, training, operational handoffs, and feedback loops with the SOC Required Qualifications, Capabilities, and Skills Product management experience ...

software. Supporting and troubleshooting Cisco CUCM, Cisco UCCE, SIP and Microsoft Teams environments. Investigating, diagnosing and resolving Voice and network incidents within agreed SLA tolerances. Troubleshooting network connectivity, performance and infrastructure issues. Supporting the planning, installation, upgrade, operation and maintenance of LAN and WAN environments supporting both data and Voice ...

software. Supporting and troubleshooting Cisco CUCM, Cisco UCCE, SIP and Microsoft Teams environments. Investigating, diagnosing and resolving Voice and network incidents within agreed SLA tolerances. Troubleshooting network connectivity, performance and infrastructure issues. Supporting the planning, installation, upgrade, operation and maintenance of LAN and WAN environments supporting both data and Voice ...

software. Supporting and troubleshooting Cisco CUCM, Cisco UCCE, SIP and Microsoft Teams environments. Investigating, diagnosing and resolving Voice and network incidents within agreed SLA tolerances. Troubleshooting network connectivity, performance and infrastructure issues. Supporting the planning, installation, upgrade, operation and maintenance of LAN and WAN environments supporting both data and Voice ...

network engineers Act as senior escalation point for complex network incidents and high-risk project delivery Manage external suppliers and carriers on circuit provisioning, SLA management, and connectivity projects Arista core broadcast and data centre fabric Cisco, corporate and campus networking Palo Alto, firewalls and security BGP/OSPF, EVPN ...

engineering excellence. What you would do: Lead daily support engineering operations Own the end-to-end support engineering function, including queue management, triage, SLA adherence, and escalation paths across time zones. Partner closely with Engineering, Solution Architecture, and Customer Success to drive resolution on complex technical escalations — especially for enterprise ...

settlement logic for a new merchant segment and implement it Build the ops metrics dashboard: onboarding funnel, time-to-live, ticket volume, payout SLA, chargeback rate Cut chargeback rate through better fraud tooling and merchant policy Spec the next version of our internal ops tooling with engineering and ship ...

effort, financial costs, and platform security boundaries. Track Security & Product Metrics: Monitor key product health indicators—including time-to-remediation, security posture compliance, vendor SLA performance, and feature delivery predictability. Drive Product-Led Security Value: Act as a product owner in a fast-paced startup, ensuring platform security, data sovereignty ...

purpose, supporting effective operational delivery, service management, and client reporting. Prepare and contribute to client service reviews, providing clear reporting and insight on KPIs, SLA performance, service trends, and governance matters. Use service and operational data to identify trends, risks, and opportunities for improvement, supporting informed decision‐making and enhanced … Foundation, APM PFQ, or equivalent project coordination certification Experience Experience in customer success, service coordination, or client‐facing service delivery roles. Strong understanding of SLA‐driven environments and client relationship management. Excellent communication and interpersonal skills, with the ability to build rapport and trust. Strong analytical and problem‐solving abilities ...

complex client customisation requests within algorithmic trading systems and MTF platform* Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence* Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues* Lead the 'follow the sun' support model coordination, working closely … influence decision-making* Passionate about customer satisfaction and service excellence* Excellent organisational skills with the ability to prioritise under pressure* Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR)* Willing to embrace core business values demonstrated by day-to-day work ethic* Analytical and disciplined ...

complex client customisation requests within algorithmic trading systems and MTF platform. Manage and optimise team processes including chat, queue, and mailbox workflows to ensure SLA adherence. Perform advanced troubleshooting and analysis of order routing, trade flow, and post-trade issues. Lead the ‘follow the sun’ support model coordination, working closely … influence decision-making Passionate about customer satisfaction and service excellence Excellent organisational skills with the ability to prioritise under pressure Disciplined approach towards Service Level Agreement adherence and minimising Mean Time to Resolve (MTTR) Willing to embrace core business values demonstrated by day-to-day work ethic Analytical and disciplined ...

resourced to protect core operations. KPIs KPIs are aligned to Treasury operational resilience, service reliability, change confidence, and audit readiness Treasury system availability ≥ 99.5% SLA adherence ≥ 95% across Treasury‐critical services Zero missed Treasury critical events or processing windows Stakeholder satisfaction ≥ 90% Zero high‐severity audit findings attributable to service … equivalent ITSM tool (essential – oversight) Familiarity with Jira or delivery tools (desirable) Ability to interpret service metrics and reporting Controls & Evidence Outputs KPI/SLA reporting pack, trend dashboards, and evidence of continual service improvement actions. Major incident packs (timeline, communications, RCA, PIR actions) retained and auditable. Release governance evidence ...

client confidence. Lead comprehensive operational and facility audits to identify process bottlenecks, proactively proposing service adjustments and continuous improvements to guarantee contract performance and SLA compliance. Requirements Skills and Experience: Bachelor's degree in Engineering, Information Technology, Business, Transport Systems, Asset Management or a related discipline. Minimum 10 years … within complex technology or managed service environments. Proven experience managing contractual performance obligations, KPIs, service levels, assurance regimes or performance improvement plans in an SLA‐driven environment. Experience with service management frameworks such as ITIL. Experience with enterprise service management, asset management or reporting tools such as Maximo, ServiceNow, Power ...

ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems. Role … root cause analysis (RCA) to deliver permanent fixes and prevent recurrence. Finance & Accounting Alignment: Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities. Vendor & Oracle SR Management: Direct Oracle Support (SR) interactions, managing ...

ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems.****Role … root cause analysis (RCA) to deliver permanent fixes and prevent recurrence.* Finance & Accounting Alignment: Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities.* Vendor & Oracle SR Management: Direct Oracle Support (SR) interactions, managing ...