551 to 575 of 714 SLA Jobs

local company who are looking to appoint a dedicated and friendly Mobile Technician, who will be an ambassador for the business, working a field based role to deliver service level agreement maintenance and undertake installations into client premises. Key responsibilities: Site visits to existing customer premises to conduct routine maintenance of plants Installation of new features and plants into a More ❯

timelines, identifying risks and working within a technical framework to meet customer requirements. Implement technical best practices independently within a team, leveraging in-depth product knowledge. Manage systems within SLA parameters, proposing and implementing changes to meet service level requirements. Take ownership of diagnosing and resolving problems, engaging with third parties to resolve in-depth product issues when necessary. Stay More ❯

tickets. Network/Service Restoration: o Restore networks and service to full operation o Coordinate with other service providers as necessary to track service restoration and meet the DISN SLA and customer negotiated SLAs. o Identify failures that are attributable to a different o Conduct reroute and normalization of services and circuits due to outages, degradation, or Authorized Service Interruptions More ❯

deployments are consistent and correctly configured. The system is designed to be highly observable and available. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. If any problems are identified, the team will take preventive actions to minimise customer impact and restore service as quickly as possible. This role is perfect for More ❯

Confident in managing relationships with advisers and team members Skilled in delegation and workflow management Excellent people and communication skills Ability to prioritize work to meet Service Level Agreements (SLA) Strong relationship-building skills within the business More ❯

defines system architecture for new or existing computer systems Handle escalated user issues from service desk/desktop support teams Demonstrates high responsiveness for technology issues, security compliance and SLA attainment Drives problems to root cause through partnership with engineers, ensuring knowledge is captured for future events Designs, plans and implements high-availability core infrastructure systems Develops Software configuration management More ❯

deployments are consistent and correctly configured. The system is designed to be highly observable and available. The team will use monitoring tools to verify that all components are meeting SLA/SLO requirements. If any problems are identified, the team will take preventive actions to minimise customer impact and restore service as quickly as possible. This role is perfect for More ❯

issues, ensuring rapid resolution and minimal business impact, including out of hours. • Plan and oversee DC upgrades and changes, ensuring thorough testing and compliance with change management policies. • Develop SLA’s and processes for service requests such as ‘remote hands’ service or cabling requests. • Assist with monthly reporting on DC power usage (subject to usage availability), PUE, capacity, and ensuring More ❯

working directly with engineering teams PREFERRED QUALIFICATIONS - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to More ❯

Automatic Transfer Switches (ATS's), Diesel Generators, Chillers, Heating Ventilation Air Conditioning (HVAC), Exhaust Fans, Variable Frequency Drives (VFD's), and Transformers - Troubleshoot events within internal Service Level Agreements (SLA's) - Take daily operational readings of all mechanical and electrical equipment through routine rounds/log-taking (temperatures, voltages, currents, etc.) - Supervise contractors who perform servicing or preventive maintenance - Manual More ❯

for a wide range of network products. - Manage, design and report on Network, Network Security and associated technologies (mainly LAN, WAN, Firewall, and Load Balancer systems). - Systems monitoring, SLA’s, Operational procedures and training. - Fault management and Installations. - Automation and scripting - Participate in IT projects, implement approved designs, and transition to BAU - Proactively monitor and report on capacity and More ❯

off (08:00 - 18:30 and 09:30 - 20:00) Fully Office. Purpose of Role You'll organise and prioritise the engineers workload to help the Service Desk achieve SLA and KPI goals. Provide basic engineering assistance, source equipment and spares, and support continuous service improvement. What We're Looking For * Previous experience: at least 2 years helpdesk experience * Great … and follows tasks through * Innovative thinker: Suggests improvements and helps implement change * Qualifications/Experience: Previous coordination or desk support role, ideally in engineering, facilities, or maintenance; awareness of SLA/KPI delivery Key Responsibilities * Coordinate team workload; allocate resources to meet customer deadlines * Support customer KPIs and SLA targets * Handle customer queries and complaints professionally * Balance engineer and customer More ❯

days off (08:00 - 18:30 and 09:30 - 20:00) Fully Office. Purpose of RoleYou'll organise and prioritise the engineers workload to help the Service Desk achieve SLA and KPI goals. Provide basic engineering assistance, source equipment and spares, and support continuous service improvement. What We're Looking For * Previous experience: at least 2 years helpdesk experience* Great … and follows tasks through* Innovative thinker: Suggests improvements and helps implement change* Qualifications/Experience: Previous coordination or desk support role, ideally in engineering, facilities, or maintenance; awareness of SLA/KPI delivery Key Responsibilities * Coordinate team workload; allocate resources to meet customer deadlines* Support customer KPIs and SLA targets* Handle customer queries and complaints professionally* Balance engineer and customer More ❯

focused setting. Key Responsibilities: Lead and develop a team of System Administrators Manage EUC estates of 5,000+ devices Oversee device management using SCCM, Intune, Autopilot, and MDT Ensure SLA compliance and ticket quality (age, updates, backlog) Drive automation and continuous improvement initiatives Handle escalations and support transitions Maintain accurate ticket documentation and prioritization What Were Looking For: ITIL Foundation More ❯

and participates in operational teams. Assign work to team members, tracks work completion, and assesses effectiveness and efficiency of work performed. Assist with customer ticketing system assignments and meets SLA Elevate difficult assignments to senior IA managers as needed. May be required to respond to support nights or weekends to fulfill department related duties or be required to be placed More ❯

observability and monitoring at scale Understand the unique challenges of operating AI infrastructure, including model serving, batch inference, and training pipelines Have proven experience implementing and maintaining SLO/SLA frameworks for business-critical services Are comfortable working with both traditional metrics (latency, availability) and AI-specific metrics (model performance, training convergence) Have experience with chaos engineering and systematic resilience More ❯

and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive print and scanning service to the customer, to meet agreed SLA’s and customer satisfaction Accurately capture and record data in line with client expectations Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is More ❯

and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive print and scanning service to the customer, to meet agreed SLA s and customer satisfaction Accurately capture and record data in line with client expectations Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is More ❯

sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is More ❯

sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Follow and adhere to all Ricoh UK policies and procedures, including compliance with all Ricoh EHS (Environmental, Health and Safety) procedures and guidelines. Ensure the site is More ❯

For Conceptual knowledge of U.S. Navy Combat Systems, Electromagnetic Warfare (EW) SLQ 32 V6 systems, and MEWSD-supported systems preferred. Knowledge of the Q-70, SEI and/or SLA-10B Subsystems. Knowledge of the AN/SLQ-32 V7 Systems. Experience with reporting (examples Daily Activity Report Tracker (DART) and System Progression Activity (SPAT . Experience with Distance Support More ❯

care and administrative experience - two years plus Excellent communication skills with both internal colleagues and external customers Passionate about working in a customer service-led environment, working to group SLA's This is the ideal opportunity for a strong administrator who wants to work in a team-led environment, where growth and progression opportunities are actively welcome. You shall be More ❯

sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI s. Working within a busy, dynamic and creative print environment Producing high quality digital printed media to customer specification Operation of digital production devices including sheet fed and More ❯

care and administrative experience - two years plus Excellent communication skills with both internal colleagues and external customers Passionate about working in a customer service-led environment, working to group SLA's This is the ideal opportunity for a strong administrator who wants to work in a team-led environment, where growth and progression opportunities are actively welcome. You shall be More ❯

sustainable and profitable. Find out more about Ricoh Today What you will be doing To deliver an efficient and responsive business process service to the customer, to meet agreed SLA’s and customer satisfaction. Help solve operational problems quickly and efficiently to ensure the most efficient service is provided. Build relationships with users and manage their perception and expectations, including … site requirements to meet the business needs and client expectations. To ensure all work carried out is to the highest quality to ensure it meets customer confidentiality, customer deadlines, SLA and KPI’s. Working within a busy, dynamic and creative print environment Producing high quality digital printed media to customer specification Operation of digital production devices including sheet fed and More ❯