576 to 600 of 774 SLA Jobs

ensure stable system operations, rapid incident resolution, environment management, and continuous improvement of ERP processes. Acting as the primary escalation point, the role oversees SLA adherence, manages complex technical and functional issues, supports upgrades and patching activities, and ensures seamless integration across Supply Chain, Manufacturing, Finance, and external systems.****Role … root cause analysis (RCA) to deliver permanent fixes and prevent recurrence.* Finance & Accounting Alignment: Utilize working knowledge of Oracle Financials (GL, AP, AR, Costing, SLA) to resolve the accounting impacts of supply chain transactions and support period-end close activities.* Vendor & Oracle SR Management: Direct Oracle Support (SR) interactions, managing ...

reviews/escalations. Role: Research and process Conlan claims in accordance with established Court Order requirements, applicable policies and procedures, and Service Level Agreement (SLA) standards. Ensure all Member Reimbursement request letters, including incomplete requests, approvals, and denials, are reviewed for completeness, accuracy, and compliance with applicable policies and procedures. … tasks. Maintain and update daily, weekly, and monthly reports to ensure accuracy, completeness, and timely reporting of operational performance, workload metrics and adherence to SLA requirements. Requirements: High school diploma or G.E.D. Minimum 2 3 years of customer service, health care claiming, and/or medical related experience. Experience working ...

Management: Promote effective use of knowledge articles, known error records and standard fixes within Halo to improve first-time resolution and reduce repeat effort. SLA and KPI Performance: Monitor SLA performance, ticket hygiene, response quality, resolution quality and operational KPIs, taking corrective action where performance is at risk. ITIL Process … queues, SLAs, categorisation, reporting and service improvement activity. Ticket Quality and Governance: Strong understanding of ticket hygiene, ownership, prioritisation, update quality, closure standards and SLA management. Escalation Handling: Proven ability to manage customer and operational escalations calmly, professionally and with clear ownership through to resolution. Performance Reporting: Ability to review ...

enhance their products and ancillary equipment. This role is crucial for ensuring that customer requirements are met and that we consistently achieve our SLA and KPI targets as well as contractual obligations. Day-to-day of the role: Conduct electrical testing procedures and use software monitoring tools to identify system ...

Belfast to support, maintain and improve products and ancillary equipment. You will perform corrective and preventive maintenance to satisfy customer requirements and meet SLA/KPI targets. You will identify faults, install and commission on-vehicle and on-street equipment, update documentation, liaise with the local team, and ensure health ...

timescales. Qualifications and Experience Required for this Field Service Technician Job: Experience servicing and maintaining industrial battery chargers and backup power equipment. * Understanding of SLA, NiCd, and Plante battery technologies. * Electrical and electronic fault-finding experience. * Customer accreditations such as UKPN, National Grid, London Underground or similar are advantageous. * Previous ...

defining, governing, and continuously improving the service-level framework that underpins custody data delivery across the Enterprise Custody Services platform. The Product Owner ensures SLA performance is proactively managed, transparently measured, and deeply integrated in click apply for full job details ...

Services Provider, based in London and Bedfordshire. The business has a global 24-7 support offering for its clients and boasts a 98.2 Service Level Agreement achieved and a 97.5% customer satisfaction rate. The role is Senior Account Manager – to manage and grow a set of existing clients, renewing contracts ...

PREFERRED QUALIFICATIONS: Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership Competitive Salary: Receive a salary package that reflects your experience, skills ...

ensure operational excellence. Triage and resolve technical issues raised by customers and internal teams. Lead or contribute to post-mortems when contractual service level agreement breaches occur, identifying root causes and driving preventive improvements. Operate the AI decision engine to make targeted improvements to automation accuracy. Update customer workflows when ...

tools. Cost per Transaction: Reduction in the administrative cost of lifecycle events (e.g., the time/resource cost to process a new starter). SLA Achievement: Consistency in meeting Internal Service Level Agreements (e.g., 24‐hour turnaround for contract generation or 48‐hour response time for payroll queries). 2. ...

assessment sessions on our brand-new platform, configuring white-label branding, custom question types, bespoke proctor-to-candidate ratios, and cohort-specific security thresholds. SLA Alignment and Client Consultation: Act as the consultative expert, ensuring client Service Level Agreements (SLAs) match qualification compliance realities while providing practical, stress-free solutions ...

staffing plans, and hiring roadmaps to support company growth over the coming years Establish individual performance frameworks: set clear KPIs per role (CSAT, NPS, SLA's, adoption, retention), run regular performance reviews, and create development paths Establish reporting and dashboards that make performance visible at individual, team, and company level ...

Treasure AI product sideDesign streaming architectures that handle real-world complexity: late-arriving events, schema drift, backpressure, partial failures, and sub-second SLA requirementsDrive technical decisions with clear rationale; when tradeoffs exist, you name them explicitly and own the callProductize — Where solutions are generalizable, drive them into capabilities other customers ...

these as effectively as possible and embed better practice in teams. Both teams help ensure the services remain performance and reliable with overall business SLA being a metric. As our business and these teams grow and evolve the teams are likely to become increasingly aligned with distinct products that ...

Developer & Reporting Specialist to design the CMDB and automate data collection in a hybrid Stevenage-based role. You will deliver dashboards with KPI/SLA reporting to support governance and service quality across a multi-supplier environment. The role requires 3+ years of development experience, strong SQL, data modelling, REST ...

+ TAM SKU renewal rate, with supporting metrics including TAM‐specific CSAT (target 4.5/5+), escalation responsiveness against the 4‐hour SLA (target 95%+), and influence on Professional Services and FDE attach. About you 5+ years in customer‐facing technical roles at a platform, infrastructure, or developer tools ...

network. You will own a meaningful slice of operations end-to-end, building tools and automations that scale without increasing headcount. You will drive SLA adherence, data reconciliation, and root-cause fixes across the platform. The role suits an autonomous, numerate builder who thrives in ambiguity, communicates clearly ...

first point of contact for client issues, look after renewals, quotes for project work and hardware/licenses, and perform quarterly SLA review meetings as well as act as a trusted advisor re additional technologies they could be using. The role is hybrid (home based 3-days, in the offices ...

presentations and conferences. Service and Process Development To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s. Administration necessary to support engineering role. Pro-actively train and support end users and prepare relevant documentation. Equality, Diversity & Inclusion: proAV is an equal ...

custom ML inference/training frameworks. Experience with autoscaling or capacity planning for large-scale inference workloads. Exposure to multi-tenant serving or SLA-driven infrastructure. Background at a hyperscaler, frontier AI lab, or large-scale distributed inference system. Familiarity with Kubernetes/Slurm for cluster orchestration. Interest or experience ...

joining an established oneBonus: Triton or custom ML inference/training frameworks; autoscaling or capacity planning for large-scale inference; multi-tenant serving or SLA-driven infrastructure; background at a hyperscaler, frontier AI lab or large-scale distributed inference system; Kubernetes/Slurm; interest in energy markets, grid systems ...

established one Bonus: Triton or custom ML inference/training frameworks; autoscaling or capacity planning for large-scale inference; multi-tenant serving or SLA-driven infrastructure; background at a hyperscaler, frontier AI lab or large-scale distributed inference system; Kubernetes/Slurm; interest in energy markets, grid systems or sustainability ...

national scale. In your first 90 days you'd ship multi-tenant authentication, a hardened ingestion layer with the observability we can put an SLA behind, and the benchmarking harness for those accuracy claims. Real production milestones, not onboarding theatre. On AI tooling and ownership Daily, fluent ...

across every cohort Coordinate the delivery team — lead coaches, support coaches and markers — sorting cover and caseloads, and keeping the 48-hour marking SLA on track Be a point of contact for learners: follow up absences fast, check in on anyone going quiet, and keep people engaged and on programme ...