576 to 600 of 713 SLA Jobs

with the title of 'Account Manager'. Excellent communication skills with both internal colleagues and external customers Passionate about working in a customer service-led environment, working to group SLA's ERP & CRM system knowledge For further information about this opportunity, please contact Adecco Manchester and asked for Jessica Laver! Adecco acts as an employment agency for permanent recruitment and More ❯

with the title of 'Account Manager'. Excellent communication skills with both internal colleagues and external customers Passionate about working in a customer service-led environment, working to group SLA's ERP & CRM system knowledge For further information about this opportunity, please contact Adecco Manchester and asked for Jessica Laver! Adecco acts as an employment agency for permanent recruitment and More ❯

Team Build and maintain strong client relationships to encourage repeat and long-term business Seek opportunities to expand product & service offer into client base Manage customer enquiries within agreed SLA's Work collaboratively within team to ensure wider business success, including marketing Weekly 1-2-1 to assess call targets and talk time targets and progression to target Ideal Candidate More ❯

Team Build and maintain strong client relationships to encourage repeat and long-term business Seek opportunities to expand product & service offer into client base Manage customer enquiries within agreed SLA s Work collaboratively within team to ensure wider business success, including marketing Weekly 1-2-1 to assess call targets and talk time targets and progression to target Ideal Candidate More ❯

Team Build and maintain strong client relationships to encourage repeat and long-term business Seek opportunities to expand product & service offer into client base Manage customer enquiries within agreed SLA's Work collaboratively within team to ensure wider business success, including marketing Weekly 1-2-1 to assess call targets and talk time targets and progression to target Ideal Candidate More ❯

twenty-four (24) hours a day, seven (7) days a week (24x7) at all primary Data Centers, or the ability to monitor and respond onsite within a pre-defined SLA, and remotely for services hosted by third party Cloud Service Providers (CSPs) within one hour of an incident that cannot be resolved remotely. The Data Center operations and administration services … Status Reports (SITREP's) are provided to the government PM and staff. Submit a weekly Desk Side Services Report which includes graphs and metrics that support the performance and SLA agreements. Submit a monthly Data Center Operations Report. Produce ad hoc reports as requested by Treasury management or the COR. Provide a monthly and quarterly reviews of performance metrics Data More ❯

Compile weekly, monthly, and quarterly active reports and presenting findings to clients executive team. Implementing a client satisfaction program/survey. Managing clients expectations and ensuring that the service SLA is met across all reported tickets. Be competent with back-end/remote troubleshooting on VC systems across the estate. i.e.- Cisco/Microsoft Teams rooms. Be competent in the More ❯

and administration(inc. lightning page layouts, email/routing, custom object definition, list views, dynamic forms) Expertise on Out of the box capabilities of Service Cloud including Entitlements/SLA Management Implementation of complex Salesforce Flows Knowledge of Salesforce Apex and LWC development Git software version control Familiar with Salesforce SFDX/Visual Studio Code Comfortable with agile delivery with More ❯

Compile weekly, monthly, and quarterly active reports and presenting findings to clients executive team. Implementing a client satisfaction program/survey. Managing clients expectations and ensuring that the service SLA is met across all reported tickets. Be competent with back-end/remote troubleshooting on VC systems across the estate. i.e.- Cisco/Microsoft Teams rooms. Be competent in the More ❯

Cornwall and Devon areas What you'll be doing Providing technical troubleshooting knowledge to resolve 3rd line incidents within SLAs Providing technical installation knowledge to complete HIMACs requests within SLA Completion of Configuration Item change forms and supply with SLA to Configuration Manager Providing technical support/knowledge transfer to colleagues when required Ensuring technical solutions are supportable within contractual More ❯

customers · Work collaboratively within the team. Be pro-active when it comes to self-development especially with technical upskilling. · Responsible for accurately diagnosing and resolving customer faults within defined SLA's, identifying trends and repeat faults to get a final solution. · Ability to build, configure and maintain all customer solutions to a high standard · Adhere to company work instructions, including More ❯

full activity records are documented. Develop and maintain an in-depth technical knowledge of company products, services and solutions. Stock take customer spare parts held Ensure strict adherence to SLA when dealing with customer tickets/calls. Qualifications and Skills A good understanding of the English language, both spoken and written. The successful candidate must be articulate and have excellent More ❯

Our client is a leading provider in the mobile ECO welfare and lighting sector, with the largest and most modern fleet in the UK, is seeking a Business Development to join its expanding sales team. This opportunity covers the Scotland More ❯

in hardware or software that is determined to be incompatible, unapproved, or non-standard • Work with vendors, client, and CDW leadership to develop strategy • Manage to metrics to ensure SLA compliance • Maintain vendor relationships • Lead and facilitate the development of common practices Qualifications: • 5 years of experience • Experience in a Systems Administrator role • Security+ certification • Must possess an Operating System More ❯

in hardware or software that is determined to be incompatible, unapproved, or non-standard Work with vendors, client, and CDW leadership to develop strategy Manage to metrics to ensure SLA compliance Maintain vendor relationships Lead and facilitate the development of common practices Qualifications: 5 years of experience Experience in a Systems Administrator role Security+ certification Must possess an Operating System More ❯

can explore what matters to you! Responsibilities: As a Junior Helpdesk Engineer, you will... Provide support to incoming calls & tickets Provide initial fault resolution remotely Triage tickets to agreed SLA’s, escalating when necessary Carry out onsite installations when required Requirements: As a Junior Helpdesk Engineer, you will need... Experience working within a helpdesk team A logical thinker, looking to More ❯

Government acquisition processes. Experience directly supporting IT-related projects and/or work activities. Experience with Sponsor business system, e.g., BASIS, CAPTURE Billing, CAPTURE Contracts, Workforce Management System (WMS), SLA Workflow, and Acquisition Lifecycle Management (ALM) System. EEO Statement We are an equal opportunity employer and federal government contractor. We do not discriminate against any employee or applicant for employment More ❯

Act as the ambassador for the given region develop and encourage strong customer relationships. Work with internal teams and customer to Identify and implement service improvement initiatives Creating customer SLA performance reports where contractually appropriate Ensure service related documentation is accurate, kept up-to-date at all times and follows the company9s document control procedures Ensure Field based requirements are More ❯

Act as the ambassador for the given region develop and encourage strong customer relationships. Work with internal teams and customer to Identify and implement service improvement initiatives Creating customer SLA performance reports where contractually appropriate Ensure service related documentation is accurate, kept up-to-date at all times and follows the company9s document control procedures Ensure Field based requirements are More ❯

moves. Facilitate and lead weekly/monthly service reviews Feed into Quarterly business reviews and attend reviews Liaison between client and consultants; monitoring all tickets regardless of assignment; Ensuring SLA's and quality standards are met and the product delivered in a timely manner Develop open and effective channels of communication with each client Coordinate internal projects and determine the More ❯

moves. Facilitate and lead weekly/monthly service reviews Feed into Quarterly business reviews and attend reviews Liaison between client and consultants; monitoring all tickets regardless of assignment; Ensuring SLA's and quality standards are met and the product delivered in a timely manner Develop open and effective channels of communication with each client Coordinate internal projects and determine the More ❯

Responsibilities Community Support Respond to customer enquiries via email, live chat, and phone, maintaining a consistent brand tone. Resolve complaints where possible, or escalate with detailed notes and within SLA targets. Ensure all interactions follow data protection and ethical standards. Monitor recurring issues and customer feedback; compile and present regular insight reports. Support and advise creators to help maximise campaign More ❯

deep knowledge about our python based backend services running on AWS and edge devices Manage our technical debt and evolve our architecture to support future requirements and meet our SLA agreements Mentor other engineers on API and python design patterns, cloud services and DevOps Requirements Real seniority. Not defined by years of experience but by strive for continuous improvement, direct More ❯

and evolution, remote access services and enterprise-scale database environments. Carry out annual technology and user audits. Manage the provision and maintenance of 3 rd party infrastructure to agreed SLA’s including hosting, personal computing support and networking at all major NGC locations. Manage all NGC owned servers, switches, firewalls and routers. Maintain appropriate licenses and subscriptions for computer hardware More ❯

SAP solutions such as SAP S/4HANA. Collaborate with Project Managers, Change and Release Management, Configuration Management, Test Management ,and the Service Delivery organization to deliver as per SLA's with Downstream systems along. Ability to work with the business team and understand the requirements and translate them to Functional specification. Works with customer team to configure the selected More ❯